Mặc dù kết quả nghiên cứu đã có những đóng góp nhất định vào khung lý thuyết cũng như giá trị thực tiễn nhưng vẫn còn một số hạn chế nhất định. Cụ thể:
Thứ nhất: hạn chế về địa bàn và đối tượng khảo sát. Nghiên cứu chỉ tiến hành
132 có đặc thù về cạnh tranh, về nguồn nhân lực, nguồn tri thức khác nhau nên tác động của quản trị tri thức khách hàng, sự thích ứng của tổ chức, và hiệu quả hoạt động của doanh nghiệp có thể khơng giống nhau. Mặt khác, vì nghiên cứu chung đại trà cho các doanh nghiệp nên nghiên cứu không thấy rõ mức tác động của 3 khái niệm ở từng lĩnh vực, ngành nghề kinh doanh của doanh nghiệp như thế nào. Cho nên, các nhà nghiên cứu tiếp theo có thể thực hiện nghiên cứu cho từng ngành nghề cụ thể như du lịch, vận tải, dịch vụ giải trí hay ngành sản xuất cơng nghiệp, sản xuất nơng nghiệp. Hoặc thực hiện nghiên cứu ở các địa bàn rộng hơn như khu vực đồng bằng sông Cửu Long, hay các tỉnh phía Nam, các tỉnh phía Bắc… nhằm tăng tính tổng qt của mơ hình.
Thứ hai: Có thể có nhiều yếu tố tác động lên hiệu quả hoạt động của doanh
nghiệp nhưng trong nghiên cứu này chỉ nghiên cứu đến tác động của hai yếu tố: QTTTKH, sự thích ứng của tổ chức. Các nghiên cứu tiếp theo có thể tổng kết lý thuyết hay nghiên cứu định tính để đặt giả thuyết và kiểm định cho tác động của nhiều yếu tố khác.
Thứ ba: QTTTKH bao gồm các khía cạnh của tri thức khách hàng và quá trình quản trị tri thức tri thức (thu thập, xử lý, chia sẻ, sử dụng). Nghiên cứu này của tác giả chỉ dừng lại nghiên cứu ở các khía cạnh về phân loại tri thức khách hàng trong khái niệm quản trị tri thức khách hàng. Các nghiên cứu tiếp theo có thể mở rộng nghiên cứu ở khía cạnh q trình quản trị tri thức khách hàng.
Thứ tư: Kết quả tổng kết lý thuyết cho thấy có nhiều cách phân loại tri thức
khách hàng, nghiên cứu chỉ thực hiện với cách phân loại tri thức thành tri thức cho, tri thức về và tri thức từ khách hàng. Nghiên cứu cũng chưa đưa ra giả thuyết và kiểm định liệu từng loại tri thức khách hàng có tác động khác nhau lên thành phần của các khái niệm nghiên cứu hay khơng. Các nghiên cứu tiếp theo có thể nghiên cứu mở rộng cho cách phân loại tri thức khách hàng khác, hoặc nghiên cứu tác động của từng loại tri thức khách hàng đến từng thành phần của sự thích ứng của tổ chức và hiệu quả hoạt động của doanh nghiệp như thế nào.
Tóm tắt chương 5
Chương này trình bày tóm tắt kết quả nghiên cứu và đề xuất các hàm ý quản trị. Bên cạnh đó, chương 5 cũng chỉ ra một số hạn chế nhất định của luận án và các định hướng cho các nghiên cứu tiếp theo.
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