III. CAC QUY LUAT, CO CHE HINH THANH VA PHAT TRIEN
3. Chu’c nang cua giao tiep
3.1.Chut nang djnh hu&ng hoat dgng
Thdc ch^tcuasu dinh hilcmgtrong giaotiepla khanang tham d6d4xacdinh
mdc db, nhu cku, thai db, tfnh cam,yhirdng... cua ddi tuqng giaotiep nhef do ma
chu thegiaotiepc6 duqc nhungdapurng kip thcri,phix hop vdi nhiem vu, mucdfch
giaotiepd6ra.
Sutham dd thucmg khong dd dang, no phu thudc vao nghd thuatgiao tiep,su
cdi mo,hidu bidt,than thidncuachu thd giao tiepva phu thudc vaoddituonggiao
tidp,ngucanh giao tiep...
3.2. Chut;nang nhan thut
Day la churc nang nham thuc hidn muc dlch giaotidp, bao g6m qua trinh thu nhan va xuIIthdng tin.
Ddthu nhan thong tin,con ngudi phai huy ddng caccaquancua cothd: Mat
tha'
y,tai nghe...vacon ngudiphaiquans£t.
Thong thudng khi mdri gapnhau con ngudi thudng co xu hudngsudungnhan
thurccam tinh de nhan thurclan nhau:
"Quentinda
La tinquando1*.
"Gapnhau nhinquando
Tiin nhau nhintamhon
Trdnco sokdt qua thu nhanvaxirIf thongtin,bangkinhnghidm,truegidc va
tuduy conngucri sehiduduqcban cha'tddituonggiao tiep.
-Chirc nangdanh gi£vadidu chinhhanh vi:
Tren coset nhan thurc, chu thd danh gia thai dd, tinh cam cua doi tuong giao
tidp... va tCr d6 chu thd tu didu chinh hanh vi, thai do cua minh cho phu hop vdi
didu kidn, hoan canh va khdng khi tam II khi giao tidp de dat dupe muc dlch va
hidu quacao,
3.3. Chidenang hinhthanh vaphat trienquan hS liSn nhan each
-Nhd giaotidpmaconngucri lidn kdt, hop tdcduqc vdi nhautrongcong vide, giupcon ngudigdn bo,doankdt vdi nhau.
-Ndu ah tuong ban ddu vd mdt ngudi la dd chiu, cd nhan co xu hudng tang cudng tidpxuc vdi ngudi dd vanguqc lai. Quanhd lidn nhan each duemg tinh hoac
amtinh vi thdcung duqc hinh thanh.Thongqua nhung ldn tiep xuc sau do, nhung
thidn cam hoac khong thidn cam ban ddu cd thd duqc cungcd (hoac xoa bo) nhd d6maquanhd lidnnhan eachduqc phdt tridntheo hudngtlchcuehoactidu cue.
3.4.Chilenang hoa nhap
Day la su tham gia va hoa nhap cua cd nhan vao nhom xa hdi (giadinh, ldp hoc...). Qua giao tidp con
nhidm, nghia vu vdi nhom va duqc hudng quydn lqi khi d trong mdt nhom xa hdi
cuthe
Hay:
Tap the (nhom) c6 vai trd quan trong d<5i voi su hinh thanh nhan each ci
nhan, thdng quasutacddngcua ciccanhan va sir hrdieu chinhcua minh.Noedn
the hiinthongquasudd'
i lap,mau thuin cua cacthanh viin dd'i vci nhom.