Reliability Statistics
Cronbach's Alpha N of Items
.928 29 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbac h's Alpha if Item Deleted vi tri xep hang cao cua Eximbank 96.61 216.916 .621 .925
danh tieng cua Eximbank 96.40 218.897 .586 .925
ten goi, logo, hinh anh cua Eximbank de nhan biet 96.58 217.327 .559 .926 Eximbank co nhieu hoat dong huong ve cong dong 96.86 219.138 .503 .926
lai suat tien gui cao 97.07 221.410 .477 .927
cac loai phi dich vu tuong doi thap 96.93 222.542 .354 .928 khach hang gui tien tai Eximbank duoc huong
nhieu uu dai kem theo
96.59 217.543 .624 .925
nhan vien Eximbank luon phuc vu khach hang voi thai do nhiet tinh, niem no, quan tam den khach hang
96.16 221.438 .467 .927
phong cach lam viec chuyen nghiep, nang dong, trinh do chuyen mon gioi
96.26 218.290 .564 .925
nhan vien Eximbank tu van thong tin day du cho khach hang
96.24 218.328 .549 .926
Eximbank thuong xuyen dua ra san pham moi 96.71 219.048 .589 .925 cac san pham tien gui cua Eximbank luon da
dang, mang den nhieu lua chon, dap ung nhu cau khach hang
96.69 216.521 .659 .924
san pham luon di kem voi cac tien ich da dang 96.71 219.091 .592 .925 mang luoi cac diem giao dich cua Eximbank phu 96.84 219.368 .499 .926
khap
vi tri cac diem giao dich thuan tien 96.60 219.181 .558 .926
co bai dau xe rong rai 96.90 219.280 .508 .926
khi toi gio dong cua, nhung neu khach hang den muon, ngan hang van san sang phuc vu khach hang
96.34 220.159 .453 .927
khach hang de dang mo tai khoan giao dich tai Eximbank
96.02 220.918 .559 .926
qui trinh, thu tuc gui tien tai Eximbank don gian, nhanh chong
96.14 220.326 .564 .926
co so vat chat cua Eximbank khang trang, hien dai, day du tien nghi, tao su yen tam cho khach hang khi den gui tien
96.45 216.565 .628 .925
Eximbank co nen tang tai chinh vung chac 96.24 214.874 .676 .924 thong tin khach hang duoc Eximbank bao mat rat
tot
96.42 217.098 .618 .925
cac diem giao dich duoc bao ve nghiem ngat, an ninh nho co doi bao ve, cong an luon thuong truc
96.30 221.107 .536 .926
ban thay an tam khi su dung dich vu tien gui tai Eximbank
96.41 215.620 .695 .924
duoc su gioi thieu cua nguoi than trong gia dinh 97.14 220.184 .380 .929 duoc su gioi thieu cua ban be, dong nghiep 97.01 219.208 .465 .927 duoc su gioi thieu tu chinh nhan vien cua
Eximbank
96.80 219.233 .431 .928
rat nhieu nguoi than cua toi dang giao dich tai Eximbank
97.01 217.295 .498 .927
toi biet den Eximbank qua to roi quang cao, doc bao chi, quang cao tren tivi…