Reliability Statistics
Cronbach's Alpha N of Items
.929 27 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbach's Alpha if Item Deleted vi tri xep hang cao cua Eximbank 90.60 193.105 .625 .926
danh tieng cua Eximbank 90.39 194.654 .604 .926
ten goi, logo, hinh anh cua Eximbank de nhan biet
90.57 193.307 .569 .926 Eximbank co nhieu hoat dong huong ve cong
dong
90.84 195.718 .486 .928
lai suat tien gui cao 91.05 198.227 .442 .928
khach hang gui tien tai Eximbank duoc huong nhieu uu dai kem theo
90.58 193.885 .619 .926
nhan vien Eximbank luon phuc vu khach hang voi thai do nhiet tinh, niem no, quan tam den khach hang
90.15 196.946 .488 .928
phong cach lam viec chuyen nghiep, nang dong, trinh do chuyen mon gioi
90.24 193.877 .589 .926
nhan vien Eximbank tu van thong tin day du cho khach hang
90.23 194.002 .569 .926
Eximbank thuong xuyen dua ra san pham moi 90.70 195.524 .574 .926 cac san pham tien gui cua Eximbank luon da
dang, mang den nhieu lua chon, dap ung nhu cau khach hang
90.67 193.041 .649 .925
san pham luon di kem voi cac tien ich da dang 90.70 195.601 .576 .926 mang luoi cac diem giao dich cua Eximbank phu
khap
90.83 195.379 .503 .927 vi tri cac diem giao dich thuan tien 90.59 195.359 .556 .927
co bai dau xe rong rai 90.89 195.304 .512 .927
khi toi gio dong cua, nhung neu khach hang den muon, ngan hang van san sang phuc vu khach hang
90.32 196.110 .457 .928
khach hang de dang mo tai khoan giao dich tai Eximbank
qui trinh, thu tuc gui tien tai Eximbank don gian, nhanh chong
90.12 196.128 .577 .926
co so vat chat cua Eximbank khang trang, hien dai, day du tien nghi, tao su yen tam cho khach hang khi den gui tien
90.43 192.673 .635 .926
Eximbank co nen tang tai chinh vung chac 90.23 191.215 .678 .925 thong tin khach hang duoc Eximbank bao mat
rat tot
90.41 193.292 .621 .926 cac diem giao dich duoc bao ve nghiem ngat, an
ninh nho co doi bao ve, cong an luon thuong truc
90.28 197.034 .541 .927
ban thay an tam khi su dung dich vu tien gui tai Eximbank
90.39 191.748 .704 .925 duoc su gioi thieu cua ban be, dong nghiep 90.99 196.240 .431 .929 duoc su gioi thieu tu chinh nhan vien cua
Eximbank
90.78 194.903 .446 .929 rat nhieu nguoi than cua toi dang giao dich tai
Eximbank
90.99 193.847 .487 .928 toi biet den Eximbank qua to roi quang cao, doc
bao chi, quang cao tren tivi…