Hoàn thiện quản trị chuỗi cung ứng tại văn phòng đại diện Glaxo SmithKline Việt Nam

- PHÒNG D GLAXOSMITHKLINE (GSK) – ii L ” , xin iii L k tài iv Trong q trình cơng tác doa laxoSmithK giúp GlaxoSmithKline v Trang vii viii .ix 1.1 VÀ 1.1.1 Logistics .5 1.2 .12 12 1.2.2 .15 1.2.3 .17 18 19 1.2.6 21 .22 26 2.1 26 29 GSK 29 32 vi 34 35 2.3.2 .38 44 2.3.4 46 46 49 49 50 C 53 .54 54 3.2.1 54 57 3.2.3 59 3.2.4 GSK ,n 3.3 .61 63 .63 3.3.2 64 64 .68 vii ASP Agreement Supply Plan CSA Customer Service Agreement DA Demand Assistant GDP Good Distribution Practices GLP Good Laboratory Practices T GMS Global Manufacturing and Supply GMP Good Manufacturing Practices GSK GlaxoSmithKline GSP Good Storage Practices ISO International Standard Organization OTC Over The Counter PO Purchase Order SCM Supply Chain Management WHO World Health Organization WTO World Trade Organization T viii Trang B 2.1 -2011 31 B 2.2 32 B 2.3 37 ix Hình Trang 17 35 36 Hình 2.3 Mơ hình DHL/ Ceva cho GS 39 48 1 kinh doanh bên vai - Nam, ; có ý GSK trình 65 GSK N v d cơng ty phịng cơng ty kinh doanh Khía v nên H , N ng T hàng , khai báo , mà thay 66 m, - báo , ngành ngành c tra ,n công khai sách 67 quan uan GSK M 68 àng phòng cho , D c GSK d 69 doanh 70 Nguy n Cơng Bình (2008), Qu n tr chu i cung ng, Nhà xu t b n th ng kê Nguyên Quân (2010), , ngày 26-08-2010 Rosenbaum Robert , Bolstoff Peter, (2008), Qu n tr chu i cung ng hoàn h o, Nhà xu t b n th ng kê Roussel Joseph - Cohen Shoshanah (2008), Qu n tr chi ng-5 nguyên t t hi u qu ho c chu i cung ng t t nh t, Nhà Xu t b n ng- Xã h i , Báo cáo phân tích -2009 -Báo Design & Printing -2010, -2020”, - m, tr10-15 Trichomonas, ngày 23 -09-2008 10 H ng Vân (2006), Qu n tr Logistics, Nhà xu t b n th ng kê (a) 11 H ng Vân (2006), Qu n tr chu i cung ng, Nhà xu t b n th ng kê (b) 12 H i k toán ki m toán Vi t Nam (2010) hi u qu ”, ngày 25-08-2010 ng Anh qu n tr chu i cung ng - 71 13 Adam E.Everett Ebert JR Ronald J (1986), Production and operations management: concepts, models and behavior, Prentice-Hall International Editions 14 Bowersox Donald J David J Closs (1996), Logistics management, The Integrated Supply Chain Process 15 Eaton Michele (2010), Asia Pacific 2010 Optimisation Event, Supply & Demand Shared Service of GlaxoSmithKline 16 Lambert Douglas Stock James R Ellram Lisa M (1998), Fundamentals of Logistic Management, Professional Diploma in Logistics and Supply Chain Management, Module 2: Principles of Logistics and Supply Chain Management, Sterling Campus, Boston MA: Irwin/Mc GrawHill 17 Rivem NI Saddle: Prenctice Hall (2001)“ Supply chain management: strategy, planning and operation” 18 Report of “Corporate Responsibility of GlaxoSmithKline 2010” 19 Report “Vi t Nam market review” Jun 2011 of GlaxoSmithKline 20 Dr Nguy n Bá Th , (2010), NPI (New Product Information) training, GlaxoSmithKline Vietnam 21 Vigneul, SCM Meeting partner Mar 2010 at Singapore, Global Supply Management-March 2010 22 Waters Donald (2003), Logistics-An introduction to supply chain management, Palgrave Machilan 72 Website: 23 http://duocsaigon.com 24 http://tintuc.xalo.vn/GlaxoSmithKline 25 http://diendankienthuc.net 26 www.gsk.com 27 www.moingay1cuonsach.vn DANH SÁCH Ph m Th Khánh Chi, S n tho i 01224678576, email: ptkchi@yahoo.com, a ch : 35/6 Nguy n Trãi, Qu n Phan Hà Giang, S n tho i: 0908228252, email: phanhagiang@yahoo.com, a ch : 436/32 Cách M ng Tháng Tám, Qu n 10 Th Ki u Linh, S n tho i: 0903702064, email: kieulinh2000@yahoo.com Hu ,S a ch n tho n a ch : 56/4 Nguy n Th Th p, Qu n Ph m Ng Thành, Qu n 10 n tho a ch : 576/10 Tô Hi n PH L C S H TH NG M NG L Europe: Châu Âu United Kingdom Albania Austria Armenia Azerbaijan Belarus Belgium Bosnia Herzegovina Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Georgia Greece Hungary Iceland Ireland Italy Kazakhstan Latvia Lithuania Macedonia Malta Moldova Netherlands Norway Poland Portugal Romania Russia Serbia Slovakia Slovenia Spain Sweden Switzerland Ukraine Central and South North America: America: B cM Trung Nam M United States Canada Mexico Argentina Brazil Chile Colombia Costa Rica Ecuador El Salvador Guatemala Honduras Nicaragua Panama Peru Uruguay Venezuela I GSK TOÀN C U Caribbean: Vùng Caribe Dominican Republic Jamaica Trinidad Asia and Australasia: Châu Á Châu Úc Australia Bangladesh China Hong Kong India Japan Korea New Zealand Pakistan Singapore Sri Lanka Taiwan Uzbekistan Southeast Asia: Nam Á Africa: Châu Phi Cambodia Algeria Indonesia Ghana Malaysia Kenya Myanmar Morocco Philippines Nigeria Singapore South Africa Thailand Vietnam Middle East: Vùng Trung ông Egypt Israel Saudi Arabia Turkey PH L C S Hình 2.4 S B THEO DÕI M T LƠ HÀNG NH P TR C KHI V Vi T NAM c chu n b start PO raised by Planners to supplier Monthly (or when required) Orders are consolidated and updated into "Shipment Tracking file" (refer to "Monthly Shipment Tracking" agreement) ASP between supplier and planners PO list validated by Planners (PO list exported from JDE to excel file by DA) Weekly ASP copy share to DA for reference However, any quantity/dock date changed will be notified by Planner via email Theo dõi lô hàng Email to remind suppliers about shipment status (Air: weeks, Sea: 5-7 weeks in advance) Urgent? Refer to Shipping procedure and CSA Yes: shipment is booked before documents are confirmed No: shipment is booked after documents are confirmed Collect shipping documents (softcopy) and get confirmation from importers (refer to "Shipping Procedure" "CSA" for more detail information in shipping documents): Normally: P/L and COA are confirmed before shipment is booked CO; AWB or B/L: are provided after shipment is booked If documents are wrong, they are amended during shipment tranportation time (should be applied for SF) -Shipping documents must be copied to our distributor and confirmed the correction by them directly to suppliers Collect shipping documents (softcopy) and get confirmation from importers (refer to "Shipping Procedure" "CSA" for more detail information in shipping documents): shipping documents are collected during shipment transportation time Shipping documents must be copied to our distributor and confirmed the correction by them directly to suppliers Get confirm from ZP and inform supplier/forwarder so that original documents are issued and sent (Air: sent accompanied with shipment, or couriered to GSK, Sea: couriered to GSK - refer to CSA) Collect original documents and send to ZP (in case documents are sent to GSK) Get ZP's confirm receipt Follow up with forwarders (DHL/Ceva) to receive A/N when shipments arrives END Hành ng k ti p next step: GoodReceipt (refer to Good Receipt process) next step: Goods demanged will be reported by ZP Then DA update each event to Perfect Delivery system and inform relevent suppliers via email PH L C S Hình 2.5: S THEO DÕI M T LÔ HÀNG V T I Vi T NAM VÀ NH P HÀNG VÀO H TH NG preceding actions Importers/Distributors shipment arrival Importer does Customs Formality Yes END other actions… No Quality issues Resolved No Yes V-Vx ? Not V-Vx 3-5 WD depend on market Goods is transferred to Distributor warehouse WD Goods is recorded into Distributor system/report V-Vx 1-2 WD Goods is transferred to Sapharco warehouse WD Samples are sent for Cencobi testing WD Cencobi testing GSK JDE The following documents are required before create Goods Receipt Note in JDE: Shipping documents: Proforma Invoice AWB or B/L P/L COA CO (optional) WD GSKTS or GSKExport Invoice Bio Shipping Invoice Right price (mapping between on Invoice & JDE's PO WK Distributor Goods Receipt Note V-Rx, C: "ZPP MTD G03 Goods Receipt Details (NW)" U,L: Manual report Cencobi QC Certificate Not V-Vx V-Vx Not V-Vx Or PIC Note: Tritanrix & Infanrix hexa's shipmen ts only released at Customs after they get the original Cencobi Testing Demand Assistant START Check quantity/ Price in Invoice and PO -If Quanity-Inform Planner to change quatity in PO to match with Invoice -If price's issue-Inform finance to confirm price No Quantity, Price matched Yes Do GRN with the information: - PO number - Invoice number - Quantity - Batch # - Branch/Plant - Expiry date Purchase Good Receipt Note is printed END File PIC - File GRN into "Shiment" box file - Update "Shipment tracking.xls" file Demand Assistant PH L C S Hình 2.6: S C P NH T S L NG HÀNG VÀO H TH NG Frequency: daily Scope of work: Demand Assistant ZPP GSK MTD Item Movement (NEW) Rx+Vx (excluding stock in Sapharco) Stock in Sapharco Vx: hold for quality test (Cencobi) and repackaging Currently, just adjust some damaged stock of Vx due to lack of information about Rx damaged stock in ZP warehouse START ZPP report only mentions "total stock onhand" GSK is requesting "damaged stock daily report" There're two options: opt1: add one column in as-is report for damaged stock opt2: ZP develop new damaged report GSK (Demand Assistant) will combine reports when doing adjustment Adjust: remove block stock, damaged stock, waiting for Cencobi test, kept as request, not GRN Uploading adjusted stock into JDE Yes System Error? Yes No ZP stock report Sapharco report Uploaded data VRV stock Task completion inform to planners End Resolve (Inform GSK IT Help for support) No END PH L C S M t ví d v phân tích xác c a d báo nhu c u hàng hóa (theo tác gi ) S n ph m D báo doanh thu tháng b y % phân tích d Doanh thu Doanh báo c a th c c a Doanh thu thu th c t ng s n tháng b y th c > < ph m Augmentin inj 1.2 10,000 9,000 1,000 90.0% Zinacef 20,000 0 20,000 0.0% Zinnat tab 125 5,000 5,000 0.0% Ventolin inh 12,000 12,000 0 100.0% Zantac tab 1,000 500 500 50.0% Fortum inj 1,000 2,500 1,500 0.0% Seretide accu 0 0 100.0% Zan tac inj 45,000 5,000 87.5% T ng quan T ng c ng 40,000 427.5 % = 427.5 / 8= 53% xác Bi u 80% 2.5: Phân tích d báo xác c a Vi t Nam t 6-2010 n 6-2011 Vietnam Sales Forecast Accuracy 60% 40% 20% 0% AP Avg (excld KR) Vietnam (PH) Ngu n: Báo cáo Vi t Nam market review tháng 6-2011 c a GSK ... -8-2010 qui N 29 2.2 NAM 2.2.1 GlaxoSmithKline(GSK) t Luân công ty n , công ty, Burroughs Wellcome, SmithKline Beecham GlaxoWellcome SmithKline Beecham vào 30 công ty GlaxoSmithKline g, s m th... 2011 - 2.2.2 q trình Nam cơng ty GlaxoWellcome SmithKline Beec GlaxoWelllcome 33 Zinnat, Zinacef, Fortum Zantac 2000, GSK rút kháng sinh Vào t SmithKline Beecham ,v , GlaxoSmithKline ồng gia Anh... Logistics 25 tiêu, vai trị , có hành h t Nam 26 2.1 Kinh doanh Trong n ua Nam công ty GlaxoSmithKLine, Servier, Pfizer, Novatis Group, Astra, MSD v công ty khám, 27 - o Nam Tâm lí ngành ,