vi tri cua minh co trach nhiem lan trong viec tao dieu kien, h6 trg, huong din viec tuyen truyln, giao due de nang cao nhan thuc ve bao ve N TD cho toan xa hoi.
- Cong tac tuyen truyen, giao due c&n dugc tien hanh thucmg xuyen vavai nhilu cap do, nhieu hinh thuc phong phu, vi du: t6 chuc cac hoi thao, vai nhilu cap do, nhieu hinh thuc phong phu, vi du: t6 chuc cac hoi thao, khoa dao tao v l bao ve NTD cho dai dien NTD va cong dong doanh nghiep; tuyen truyln, ph6 b iln cac kien thuc, thong tin ve bao ve quyen lgi NTD tren nhieu phuang tien truyen thong khac nhau: truyen hinh, radio, bao, tap chi va internet; qua tra lai phong v in , d6i thoai true tuyen v a i cong dong N T D ...; ban hanh cac an pham, ta rai ve bao ve quyen lgi N T D v.v...
2.5. Nghien cieu noi dung, yeu chu bao ve quyen loi NTD trong quatrinh hoi nhaip kinh te quoc te trinh hoi nhaip kinh te quoc te
Tren con duang hoi nhap kinh te quoc t l ngay cang sau rong, Viet Nam co nhilu ca hoi m ai trong viec thoa man nhung nhu cau ca ban noi rieng, trong do co quyen tiep can vai nhilu san pham va dich vu vai chat lugng dam bao va gia ca thich hgp va thuc su dugc su dung cac quyen cua NTD noi chung. Tuy nhien, qua trinh nay cung tiem an nhieu yeu to co the khien cho viec k ilm soat an toan, chat lugng cua hang hoa, dich vu nhap khau tra nen kho khan han, v iec xu ly sai pham cua doanh nghiep a nuac ngoai cung tra nen phuc tap. D 6ng thai, su phat trien cua cong nghe thong tin keo theo nhieu loai hinh kinh doanh m ai (nhu mua hang qua dien thoai, qua internet...), va nhung van de m ai nhu thu rac (spam), lua dao tren Internet cung cang tra nen tinh vi han.
Nhieu hanh v i kinh doanh hien dai cung dang dan xuat hien va phat trien vai t ie do nhanh chong (ban hang tir ciia d in cua, ban hang da ca p ...) va, trong mot so truong hgp da co nhung bien tuang, nhung bieu hien bat chinh c in dugc xu ly. Nhung hanh vi nhu vay khong chi gay thiet hai kinh te cho
nhung nguai bi lira gat ma con anh huong tieu cuc tai tinh hinh xa hoi noi chung. B ai le nhung N TD la nan nhan cua hanh vi gian lan, lira dao nay chu y lu la nhung nguai co thu nhap thap, trinh do hieu biet con han che va song a khu vuc nong thon. CJ muc do nghiem trong hon, nhung hanh vi han che canh tranh nhu thoa thuan han che canh tranh, lam dung vi tri thong linh, vi tri doc quyen... cung se lam moi truong canh tranh bi bop meo, anh huong toi gia ca hang hoa, dich vu va tir do gay thiet hai d6i voi quy In loi NTD.
2.6. Giai quyet khieu nai, khieu kien cua NTD
NTD la tit ca moi nguai, la s6 dong trong xa hoi nhung khi hanh dong thi chu yeu la hanh dong rieng le. Trong quan he giao dich v oi doanh nghiep, NTD thuong dung a the yeu, va thuong chiu thiet thoi, nhieu khi bat binh nhung khong hoac chua biet cach dau tranh de bao ve quyen loi chinh dang cua minh.
Tir nhung diem yeu trong nhan thuc ve quyen va trach nhiem cua minh, NTD Viet Nam thuong e ngai khi can khieu nai true tiep voi nguai san xuat, kinh doanh hang hoa va dich vu, chua noi den viec khieu kien ra cac ca quan chuc nang hoac toa an de bao ve quyen loi chinh dang cua minh. Co the noi
\ f f r r \
r&ng viec giai quyet khieu nai, khieu kien cua N TD con rat nhieu kho khan va bat cap.
— ' ' r
Ngay ca khi N T D tien hanh khieu nai, khieu kien (tu minh hoac thong qua Van phong khieu nai cua NTD true thuoc VINASTAS va cac Hoi Bao ve quyen lgi N T D o cac tinh/thanh pho) thi viec giai quyet khieu nai, khieu kien cua N TD khong he don gian do nhieu nguyen nhan, trong do co the ke den thai do coi thuong N TD , vo tinh hoac co y vi pham phap luat ve bao ve quyen lgi N T D ... tir phia doanh nghiep cung nhu nhung kho khan tir phia NTD trong qua trinh theo du6i mot vu khieu nai, khieu kien hoac van de cung cap chung cu. Mot so vi du het sire don gian nhu khilu nai ve bao hanh ma khong co giay bao hanh, thoi quen khong yeu cau hoa don/bien nhan khi mua ban, su dung hang hoa va dich vu v .v ... Hon nua, N TD con co tam ly e ngai cac thu tuc phap ly va cac chi phi khi khoi kien ra toa dan sir do thu tuc kien tung keo dai cung nhu nhung chi phi cho viec theo duoi vu kien cung lam nan long nguoi khieu kien.
DANH MUC TAI LIEU THAM KHAO• •
1. Phap lenh Bao ve quyen lgi nguoi tieu dung 1999
2. N ghi dinh 6 9 /2 0 0 1/ND-CP huong dan thi hanh phap lenh Bao
ve quyen lg i n guoi tieu dung
3. B o Luat To tung Dan su Canada
4. B o Luat Dan sir Canada
5. Luat Bao v e N T D H oa Ky
6. Luat Thuong mai Australia (TPA)
7. Luat Bao ve N T D Canada
8. Luat Bao ve N T D Thai Lan
9. Luat Bao ve N T D Indonesia
10. Luat Bao v e N T D M alaixia
11. Luat Bao ve N T D Dai Loan
12. Luat Bao v e N T D An Do
13. Luat Bao ve N T D Trung Quoc
14. S6 tay cong tac bao ve N TD , Cue Quan ly canh tranh N X B
Chinh tri Quoc gia - 2006
15. W ebsite cua H oi Bao ve N T D Trung Quoc (CCA)w w w .cca.org.cn w w w .cca.org.cn
16. W ebsite cua U y ban bao ve N TD Dai loanhttp: //•w w w . cpc. gov .tw/en/ http: //•w w w . cpc. gov .tw/en/
17. W ebsite cua U y ban Thuong mai Lien bang Hoa Kyhttp: //w w w . ftc. go v/b cp/index. shtml http: //w w w . ftc. go v/b cp/index. shtml
18. W ebsite cua U y ban Canh tranh va Tieu dung Australia(ACCC) http://•w w w .accc. g o v .au (ACCC) http://•w w w .accc. g o v .au
19. W ebsite cua ICPEN: http://www.icpen.org20. W ebsite cua To chirc Quoc te N T D 20. W ebsite cua To chirc Quoc te N T D
http://w w w . con sumer sinternation al.org/.
21. W ebsite Tong Cue thong ke: http://w w w .g so .g o v .vn
22. Hoi - Dap ve Bao ve quyen lgi NTD, Cue Quan ly canh tranh,
N X B Lao dong - Xa hoi, Ha N oi 2007.
23. Dinh Thi M y Loan, Bao ve quySn lgi N T D , nhin tu goc do
quan ly nha nuoc, Tap chi Cong san so 123, thang 2/2007.
24. Phan The Thang, Mot so kinh nghiem cua D ai Loan ve bao ve
25. V ien Khoa hgc phap ly, Tai lieu H oi thao ve “C a che phap lybao v e n guai tieu dung: thuc tiln V iet nam va kinh nghiem qu6c t£”, bao v e n guai tieu dung: thuc tiln V iet nam va kinh nghiem qu6c t£”, thang 8/2007.
26. Tap chi N T D , Hoi Tieu ehuan va Bao ve N T D V iet Nam.