co khuyet tat, ma viec khac phuc khuyet tat lai khong lgi hoac khong the thuc hien va ca trong truong hgp NTD muon hoan lai tien.
D e co the thong tin day du cho NTD mot cach d iy du hon, ngan ngira sir lira dao, giup cai thien chat lugng hang hoa tieu dung, doanh nghiep phai giao cho N TD giay to bao dam cac mat hang tieu dung, cac giay to nay phai dugc doanh nghiep trinh bay v oi noi dung bao hanh mot each day du, chinh xac bang ngon ngft don gian, d6 hieu.
Luat Hoa Ky quy dinh van ban bao dam phai de hieu cho moi nguai mua hang va nhan dich vu. Van ban bao dam phai het sue d i hieu, dung cac tu ngft dan gian, khong chua dung cac kien thuc chuyen nganh. Trong qua trinh soan thao luat, nguai ta da dua ra cong trinh nghien cuu va ket luan rang mot van ban de hieu la van ban co kha nang lam cho da so nguai nam dugc va hieu toan bo dieu kien bao dam ngay luc mua hang, con khi phat sinh bat dong lien quan den noi dung bao dam va khi can thiet thi co kha nang ap dung dung cac phuang tien hg dugc huong de bao ve lgi ich cua minh. B e dat dugc
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cac muc dich neu tren Luat quy dinh cac yeu cau doi vai van ban bao hanh la phai trinh bay ngan gon, lam sao de nguoi tieu dung co the nam vung dugc noi dung va su dung triet de cac yeu cau a do.
Cac quy dinh cua Ban bao ve N T B co the yeu cau true tiep vao giay bao hanh mot trong cac diem sau:
+ N eu ra chinh xac ten va dia chi cua doanh nghiep + N eu ra ben co nghTa vu thuc hien bao dam
+ Ten hang hoa
+ Thong bao ve nhu'ng hanh vi ma NTD phai tien hanh va nhung chi phi phai chiu
+ Nhung ngoai le trong dieu kien bao dam ....
+ Trinh tir thu tuc ma nguai tieu dung can tuan thu de co the nhan dugc bao dam; ca nhan hoac nhom nguai co trach nhiem thuc thi cac dieu khoan bao dam.
+ Mo ta ngan gon, tong quat nhung phuang tien phap ly ma N T B co the su dung nham thirc hien cac nghTa vu bao dam.
+ N eu ro thai han ma doanh nghiep phai thirc hien bat ky nghTa vu bao dam nao.
+ Thai han ma doanh nghiep phai thuc hien nghTa vu sau khi phat hien ra khuyet tat, hang hoa khong van hanh .
Luat cam dua vao hgp dong vai N T B cac dieu khoan bao luu gay bat lgi cho N T B. Khi bao dam cac hang hoa tieu dung cac doanh nghiep khong dugc
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ep buoc nguai mua theo mot so dieu kien nao do, hoac khong dugc dua ra bat ky yeu sach nao do co the tao kha nang cho doanh nghiep tr6n tranh viec thuc hien cac nghTa vu hgp dong cua minh.
82 Dieu 2302 Luat cac bao dam khi ban hang hoa tieu dung.
Doanh nghiep, nguoi dua ra bao dam hang hoa tieu dung, khong the bo buoc phai thirc hien nghTa vu theo bao dam duong nhien hoac bao dam true ti6p phu thuoc vao viec NTD da su dung cac vat pham hoac dich vu lien quan den hang hoa do, tru khi Ban cho phep bo qua cac dieu do neu:
+ Doanh nghiep chung minh dugc cho Ban thay ring: Hang hoa dugc bao dam do v ln van hanh dung quy cach binh thuong neu chung dugc su dung cung voi cac vat pham va dich vu.
+ Ban nhan thay nhung dieu khoan do dugc thiet lap nham lgi ich cong cong.
Ban ghi ro trong danh ba Lien bang va cho phep binh luan cong khai cac truong hgp dugc dung de de len thanh diSu khoan do va cong bo loi binh luan cua minh ve hanh vi cho phep do trong danh muc lien Bang.
D e dam bao true tiep doi voi hang hoa tieu dung phu hgp voi tieu ehuan toi thieu cua ve bao dam thi doanh nghiep phai han che toi thieu viec dua nhung hang hang hoa phu hop voi dieu kien bao dam true tiep trong thoi han hgp ly.
4 Australia
4.1. Co” quan bao ve NTD Australia
Tai Australia hai chuc nang thuc thi phap luat canh tranh va bao ve NTD dugc giao cho cung mot co quan phu trach la U y ban Canh tranh va Tieu dung Australia (ACCC), co quan chiu trach nhiem thuc thi Luat Hoat dong