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BỘ GIÁO DỤC VÀ ĐÀO TẠO NGÂN HÀNG NHÀ NƯỚC VIỆT NAM TRƯỜNG ĐẠI HỌC NGÂN HÀNG TP HỒ CHÍ MINH PHAN THANH TRÚC TÁC ĐỘNG CỦA HÌNH THỨC GIAO TIẾP BẰNG LỜI NÓI ĐẾN KHẢ NĂNG LÃNH ĐẠO KHÓA LUẬN TỐT NGHIỆP CHUY[.]
BỘ GIÁO DỤC VÀ ĐÀO TẠO NGÂN HÀNG NHÀ NƯỚC VIỆT NAM TRƯỜNG ĐẠI HỌC NGÂN HÀNG TP HỒ CHÍ MINH PHAN THANH TRÚC TÁC ĐỘNG CỦA HÌNH THỨC GIAO TIẾP BẰNG LỜI NÓI ĐẾN KHẢ NĂNG LÃNH ĐẠO KHÓA LUẬN TỐT NGHIỆP CHUYÊN NGÀNH: QUẢN TRỊ KINH DOANH MÃ SỐ: 52340101 NGƯỜI HƯỚNG DẪN KHOA HỌC ThS ĐINH THU QUỲNH TP HỒ CHÍ MINH, NĂM 2021 BỘ GIÁO DỤC VÀ ĐÀO TẠO NGÂN HÀNG NHÀ NƯỚC VIỆT NAM TRƯỜNG ĐẠI HỌC NGÂN HÀNG TP HỒ CHÍ MINH PHAN THANH TRÚC TÁC ĐỘNG CỦA HÌNH THỨC GIAO TIẾP BẰNG LỜI NÓI ĐẾN KHẢ NĂNG LÃNH ĐẠO KHÓA LUẬN TỐT NGHIỆP CHUYÊN NGÀNH: QUẢN TRỊ KINH DOANH MÃ SỐ: 52340101 NGƯỜI HƯỚNG DẪN KHOA HỌC ThS ĐINH THU QUỲNH TP HỒ CHÍ MINH, NĂM 2021 NHẬN XÉT VÀ XÁC NHẬN CỦA GIẢNG VIÊN HƯỚNG DẪN …Khóa luận bảo vệ trước Hội Đồng ………………………………… ……………………………………………………………………………… ………………………………………………………………………………… ………………………………………………………………………………… ………………………………………………………………………………… ………………………………………………………………………………… ………………………………………………………………………………… ………………………………………………………………………………… ………………………………………………………………………………… ………………………………………………………………………………… ………………………………………………………………………………… ………………………………………………………………………………… ………………………………………………………………………………… ………………………………………………………………………………… TP Hồ Chí Minh, ngày 06 tháng 07 năm 2020 XÁC NHẬN CỦA GIẢNG VIÊN HƯỚNG DẪN ThS ĐINH THU QUỲNH TĨM TẮT Luận văn “Tác động hình thức Giao tiếp lời nói đến khả lãnh đạo” tiến hành Thành phố Hồ Chí Minh từ tháng 01 năm 2019 đến tháng 04 năm 2019 Mục đích luận văn nhằm xác định đánh giá mức độ tác động hình thức giao tiếp lời nói đến khả lãnh đạo, thông qua sáu thành phần hình thức giao tiếp Bằng kết hợp phương pháp nghiên cứu định tính nghiên cứu định lượng, kết hợp với bảng câu hỏi khảo sát thực với 300 sinh viên năm cuối (niên khóa 2014 - 2018) thuộc khoa Quản trị kinh doanh Tài - Ngân Hàng Kinh tế Quốc tế trường đại học Ngân Hàng Tp Hồ Chí Minh Thơng qua khảo sát này, luận văn xác định cần thiết hình thức giao tiếp lời nói, ngơn ngữ, cho thấy rõ tầm quan trọng hình thức nhà lãnh đạo, cách sử dụng hình thức cách tinh tế để đạt hiệu cao sử dụng Sau cùng, thông các phân tích định tính kết khảo sát, luận văn đưa số kết luận kiến nghị nhằm nâng cao khả sử dụng lời nói, ngơn từ nhà lãnh đạo tương lai cách đầy đủ phát huy tốt đẹp ABSTRACT The thesis "Impact of verbal communication on leadership" is conducted in Ho Chi Minh City from January 2019 to April 2019 The purpose of thesis is to determine and evaluate the level of this communication on leadership The impact of verbal communication on leadership, through six basic components of this form of communication In today society, effective leadership is the element recipe, not only to achieve the organization’s goal, but also to gather different people Thus, there are many factors influencing the way leader control as well as interact with team members Being a prominent part of composing the good leadership, verbal communication takes a key role in bringing people together, especially when discussion focuses in areas of controversy or conflict The thesis of verbal communication is very important, because every administrative function and activity involves the subtle and skillful art of verbal communicating Benaiges (2000) aimed that there is 80% of using verbal communication when interacting with others that seem to be an excellent way when searching efficiency This implies that every person’s verbal skills affect both personal and party effectiveness Therefore, leader should become aware verbal communication and the behavior using verbal communication in their daily discussing teamwork This thesis aims to demonstrate an important value of verbal communication during the learning process, therefore, how it affects the potential role in the relationship between team leader and members, as well as it promotes effective leadership Next, the purpose of the thesis is to get to know the Banking students who self-assess and understand their verbal communication Some students really don't understand what they say and their use of words is right or wrong in different situations Most people think that studying in university is easier than in high school since the number of courses decreases and less homework as well as tests Conversely, this will cause a serious cognition as the university also has some obstacles in studying, especially in team work University prefers doing team or team work, which is completely dissimilar in high school That means the role of the team leader also has some specific features unlike in high school Being a leader in new team, working in new environment are challenges for the students when going to university Therefore, verbal communication is the successful strategy to help students overcome those challenges Moreover, this thesis also provides guidance on proficiency in how-to-use verbal communication to discuss better with the team members Therefore, in order to succeed, especially in the long term, people need to understand how it will affect to others The results can be used to not only improve the interaction between team leaders and members, but also develop some good communication skills whenever they work with new or old members The main importance of this thesis is to gain knowledge about the effect of verbal communication, which will maximize the efficiency in leadership within a team and enhancing the productivity of team discussion This thesis also suggests some recommends for training as well as upgrading verbal communication capacity, which build the confident goodwill for students, who are willing to become a great leader Moreover, major of students not take any attention on how they communicate and talk with each other Especially for 1st year students, team work in university requires the hard-working trait, responsibilities and tough tasks more than in high school Therefore, having immediately the awareness of verbal communication will be the great advantages for them to work with new team members and overcome some barriers communication In addition, for 2nd and 3rd year students are leader, this thesis will support them in two trends If they not communicate with team members will causing some misunderstandings when discussing problems, the thesis will help them to use verbal communication in efficient ways to reduce awful misinterprets Otherwise, if they lead team well, each member has the great connection to what he or she expresses, this study will provide some clever tricks to enrich their verbal communication skill Furthermore, this thesis is very useful for other researchers, who may be focused on studying or understanding the concept of effective verbal communication and how to make it work Most of researches about communication are all about the nonverbal communication, not much taking effort to analyze verbal communication, so after this thesis, it would give the future researches- who wants to deeply explore what is verbal communication and how it works, various references as well as steady foundation In conclusion, this research will contribute to a better knowledge about verbal communication that is useful and valuable for people who want to become a good team leader The essay is divided into chapters, as follows: chapter shows Overview overview of the research field, reasons for selecting topics, research objectives, research subjects, research methods, practical significance of the thesis and structure of the thesis Chapter is Theoretical basis of verbal communication and leadership On the other hand, chapter presents the previous research so that the author can base on that to inherit and promote the thesis Chapter includes Research methods - presenting the research process, research methods, building survey questionnaires, sample design Research results and discussion is shown in chapter 4- present the results that describe the survey sample, then analyze the implications of verbal communication to leadership And the final part provides the conclusions and recommendations - recommend conclusions and appropriate solutions in the thesis After the overview in the very first part, in chapter 2, the author gave the general theories about the leadership and verbal communication The chapter also addresses the main elements of this form of communication that affect leadership, as well as the relationship between them Next, based on the main factors mentioned, the author conducts a research process and conducts research on these factors In the 3rd chapter, the author presents research process, research methods, research design, data collection methods, sample selection, overview of survey subjects and types of data analysis The chosen method is expected to produce practical information and knowledge, which can be used as a suggestion on how leaders should use verbal communication to achieve high efficiency when discuss with their members By a combination of quantitative research methods and quantitative research methods, combined with survey questionnaires conducted with 300 final year students (academic year 2014-2018) of the Faculty of Business Administration Finance - Banking and International Economy of Banking University of Ho Chi Minh City About the chapter 4, the author performs the data analysis results of the factors for the impact of verbal communication on leadership The author also offers a few other aspects that can support this form of communication to the leader And the last part of the thesis, the author will conclude with some recommendations to help achieve greater efficiency when using this form of communication This thesis attempted to examine the relationship between leadership and verbal communication through the analysis of verbal communication in discussion, surveyed from 300 Banking University students As a result, verbal communication demonstrates the power of impact on how a leader should communicate with members Through this thesis, we can learn to improve our verbal skills and even apply effective verbal communication to strengthen the relationships between leaders and members After analyzing the data, the author also made some practical and reasonable recommendations for Bank students, to prepare them for comprehensive research on verbal communication Based on basic compositions of verbal communication, it was possible to confirm that verbal has the effect on most students’ way of communicating Consequently, leaders should considerate applying each element so as to tailor with situations as well as the content of ideas that they wanted to explain Each of elements had their own qualities, taking advantages of them intelligently and cleverly would assist the leader to gain a good persuasiveness and to be followed by members Moreover, selecting those elements carefully would create a superior verbal communication, which would be served as an excellent method to demonstrate how the team leader respect the contribution of other members, present his or her ideas in polite way, and promote the good entry to catch the attentions On the other, abusing or using it in wrong ways could bring many disadvantages to team such as breaking the connection between leader and member, creating awful misunderstanding or misinterpretation, and driving down team’s performance Through this survey, the thesis identifies the necessity of verbal communication, as well as shows the importance of this form to a leader, and how to use it This form is suitable to achieve the highest efficiency when used Finally, through qualitative analysis and survey results, the dissertation provides some conclusions and recommendations to improve the ability of future leaders to use words enough and promote by the better way LỜI CAM ĐOAN Tác giả Phan Thanh Trúc, sinh viên Chất lượng cao khóa 2, lớp HQ2 - GE04, khoa Quản trị kinh doanh, trường đại học Ngân Hàng Tp Hồ Chí Minh Khóa luận cơng trình nghiên cứu riêng tác giả, kết nghiên cứu trung thực, khơng có nội dung công bố trước nội dung người khác thực ngoại trừ trích dẫn dẫn nguồn đầy đủ khóa luận Tác giả xin chân thành cám ơn đến Thạc sĩ Đinh Thu Quỳnh, giảng viên tận tình hướng dẫn khoa học cho khóa luận Cám ơn Cơ nhiệt tâm, chân thành rộng lượng giúp em hồn thành khóa luận cách tốt đẹp trọn vẹn Nếu khơng có kiến thức chuyên môn sâu rộng dẫn dắt tận tình Cơ em khơng thể hồn thành khóa luận Một lần nữa, em xin chân thành cám ơn Cơ! Thành phố Hồ Chí Minh, ngày 06 tháng 07 năm 2020 MỤC LỤC MỤC LỤC TÓM TẮT LỜI CAM ĐOAN MỤC LỤC 10 DANH MỤC HÌNH .13 GIỚI THIỆU NGHIÊN CỨU .14 1.1 BỐI CẢNH VÀ VẤN ĐỀ NGHIÊN CỨU 14 1.2 MỤC TIÊU VÀ NGHIÊN CỨU 15 1.3 ĐỐI TƯỢNG VÀ PHẠM VI NGHIÊN CỨU 15 1.4 CÂU HỎI NGHIÊN CỨU 16 1.5 PHƯƠNG PHÁP NGHIÊN CỨU 16 1.6 Ý NGHĨA 16 1.7 CẤU TRÚC LUẬN VĂN 17 CƠ SỞ LÝ THUYẾT VỀ KHẢ NĂNG LÃNH ĐẠO VÀ GIAO TIẾP BẰNG LỜI NÓI .18 2.1 TỔNG QUAN VỀ KHẢ NĂNG LÃNH ĐẠO 18 2.2 TỔNG QUAN VỀ GIAO TIẾP 18 2.2.1 Các yếu tố giao tiếp 19 2.2.2 Mối quan hệ khả lãnh đạo phương thức giao tiếp 19 2.3 GIAO TIẾP BẰNG LỜI NÓI 20 2.3.1 Ngữ điệu 20 2.3.2 Giọng điệu (Tông giọng) 21
