... Thẳng tiến Khía cạnh con người của thay đổi - Dr. Lan Anh 12 Managing responses: Agent tactics 3. Anger Target: Effort to regain control Agent Tactics: Legitimize/not personalize ... Acceptance Target: Responds to change realistically Agent Tactics: Acknowledges progress and plans future 4. Bargaining Target: Trying to minimize impact Agent Tactics: Confrontive ... Target: Frustration, sense of loss, low coping Agent Tactics: Supportive/Encouraging Responsibility 1. Immobilization Target: fear, confusion, overwhelmed Agent Tactics:...