- Nhdn vien co lang nghe khdch hdng?
2.2.4- Chirc nang dieu chinh, dieu hoa, phdi hop
Do la toan bg nhung boat dong nhdm tao ra sir phoi hgp dong bg, khac phuc cac ton tai va dua chdt lugng san phdm len muc cao hon truoc nham giam dan khoang each giira nhiong mong muon cua khach hang va thuc te chdt lugng dat dugc, thoa man khach hang o muc cao hon.
Hoat dong dieu chinh, dieu boa, phoi hgp doi voi quan ly chat lugng dugc bieu ro o nhiem vu cai tien va hoan thien chat lugng.
Cai tien va hoan thien chdt lugng dugc tien hanh theo cac huong: - Phat trien san phdm moi, da dang boa san phdm.
- Doi moi cong nghẹ
- Thay doi va hoan thien qua trinh nham giam khuyet tat.
Khi tiln hanh cac boat dong dieu chinh cdn phai phdn biet ro rang giiaa viec loai trir bau qua va loai trir nguyen nhan ciia bau quạ ^
Sira lai nhiong phi phdm va phat hien nhirng lam Idn trong qua trinh san xudt bang lam viec them thoi gian la nhiong hoat dong xoa bo bau qua chu khong phai nguyen nhan.
1 . / r 1 '
Can tim hieu nguyen nhan xay ra khuyet tat va co bien phap khac phuc ngay tir đụ Neu nguyen nhan la su true trac ciia thiet bi thi phai xem xet lai phuong phap bao duong thiet bj. NIU khong dat muc tieu do ke hoach toi thi dieu song con la can phat hien tai sao cac ke hoach khong đy dii da dugc thiet lap ngay tir dau va tien hanh cai tien chat lugng ciia boat dong hoach djnh ciing nhu hoan thien ban thdn cac ke hoach.
CHirONG 3
THl/C TRANG DICH VU KHACH HANG CUA NHA XUAT BAN THONG KE 3.1- Tong quan ve Nha xuat ban Thong ke
3.1.1- So" lu-tfc ve qua trinh hinh thanh va phat trien a- Vai net ve Nha xuat ban Thong ke