Luận văn nâng cao năng lực lãnh đạo cán bộ quản lý cấp trung tại ngân hàng tmcp đầu tư và phát triển việt nam

NANG CAO NANG LUl VA PHAT ~~ l TRU'O'NG DAI HQC KINH TE QUOC DAN BAI HOC KINH IE Cl; > CAN rr THONG TIN THU V?N DIONG MINH QUYET NANG CAO NANG I.IJ'C LANH DAO CAN BO QUAN LY CAP TRUNG TAI NGAn HANG TMCP DAU TV VA PHAt TRIEN VIET NAM CHUYEN NGANH : QUAN TRI NHAN LUt (UNG DUNG) MA NGANH : 8340404 LUAN • VAN THAC • SI QUAN TRI• NHAN LUt • NGUOI HUONG DAN KHOA HOC: PGS.TS VU HOANG NGAN DAI HOC KINH TE QUOC DAN TT THONG TIN THE VIEN JPHONG LUAN AN - TU LIEU Ha Noi, nam 2020 11 If L()‘I CAM DOAN Toi da nghien ci'ru va hieu cac hanh vi dan den viec vi pham quy dinh trung thuc hoc thuat Toi cam doan nghien cuu duoi day la cong trinh cua rieng toi Cac noi dung v£ sO lieu, phan tich, ket qua nghien curu luan van chua tung duoc cong bo bat ky mot cong trinh nao khac Tac gia luan van 'irtmg Minh Quyet L()’I CAM ON De hoan luan van nay, toi da nhan duoc su giup quy bau cua cac cac thay co giao dang giang day, cong tac tai Truong Dai hoc kinh te Quoc Dan va cac cap lanh dao tai co quan dang cong tac cung nhu cac ca nhan co lien quan Hon truoc het, tac gia xin chan cam on toi PGS.TS Vu Hoang Ngan - Co giao hudng dan khoa hoc, nguoi da nhiet tinh huong dan, chi bao va dua nhung dong gop het suc quy bau de tac gia hoan luan van Tac gia xin gui loi cam on toi cac Thay, Co giao cong tac tai Khoa Kinh te va Quan ly nguon nhan luc, can bo phong Dao tao sau Dai hoc va cac cong su khac tai truong Dai hoc Kinh te Quoc dan da trang bi cho tac gia nhung kien thuc suot thoi gian hoc tap va co nhung gop y quy bau qua trinh lam luan van Tac gia cung xin tran cam on Ban lanh dao cung cac anh, chi tai Ngan hang TMCP Dau tu va Phat trien Viet Nam da tao dieu kien va giup tac gia qua trinh thu thap so lieu, cac tai lieu lien quan, gianh thoi gian tra loi phong van, tra loi bang cau hoi dieu tra de giup tac gia hoan thien luan van Cuoi cung, tac gia xin chan cam on gia dinh va ban be da dong vien, chia se va tao moi dieu kien thuan loi de hoan luan van Tuy tac gia da co gang qua trinh nghien cuu nhung khong the tranh khoi nhung han che, thieu sot nhat dinh lam luan van, vi vay tac gia rat mong nhan duoc nhung y kien dong gop cua cac thay, co giao va cac ban doc gan xa de tac gia tiep thu, hoan thien hon nua Tran cam on! ong Minh Quyet BQ GIAO DQC VA DAO TAO TRl/ONG DAI HQC KINH TE QUOC DAN YEU CAU CUA HQI DONG DANH GIA LUAN VAN THAC SI Ve: Nhung diem can sura chira b6 sung trudc nop luan van chinh thuc cho Chu tich Hoi dong PGS.TS Vu Thi Mai ijffpc vien cd trdch nhifm chinh sica theoyeu cau cua Hpi dong cham lu&n van Trong truang hop khong chinh sira, hpc vien se khong dupe cong nhdn ket qua bao vp Hpc vien phai dong bdnyeu cau chinh sira cung 02 ban nhan xetphon bifn vao truth: Myc luc cua Quyen luan vdn chinh thuc nop cho Vifn DTSDH CONG HOA XA HOI CHU NGHIA VIET NAM Doc lap - Tur - Hanh phuc BO GIAO DUC VA DAO TAO I RL ONG DAI HOC KINH TE QUOC DAN Ha Noi, 19 thang 10 nam 2020 BAO CAO CHlNH SLA, HOAN THIEN LUAN VAN THEO YEU CAU CUA HOI DONG DANH GIA LUAN VAN TOT NGHIEP Ma HV: CH270607 Ho va ten: Duong Minh Quyet Nguoi huong dan: PGS TS Vu Hoang Ngan Chuyen nganh: Quan tri Nhan luc A r Ten de tai luan van: Nang cao nang luc can bo quan ly cap trung tai Ngan hang TMCP Dau tu va Phat trien Viet Nam Can cu Quyet nghi tai buoi hop 19/10/2020 cua Hoi dong danh gia luan van tot nghiep (duoc lap theo Quyet dinh so 1564/QD - DHKTQD 02/10/2020 cua Hieu truong Truong Dai hoc Kinh te Quoc dan), Hoc vien da chinh sua, hoan thien luan van theo cac noi dung nhu sau: STT Yeu cau bo sung, sira chua cua Hoi dong danh gia Noi dung HV da chinh sira, bo sung hoac giai trinh ly neu muon bao liru y kien ban dau A | •A The hien luan van (ghi rd so dong, sd trang) Ly chon de tai can Da chinh sira ngan gon va bo sung noi ngan gon hon, nhan dung, nhan manh ve han che NL cua can manh den khoang bo quan ly cap trung cach/han che ve nang luc cua CBQL cap trung Trang Lam ro/ly giai ly lua Da bo sung dam bao day du theo yeu cau chon doi tuong danh gia cua Hoi dong Trang Trang 7,8,9 Bo sung tom tat luan van, Da bo sung tong quan nghien cuu Phan biet nang luc quan Da bo sung va duoc neu chung phan noi dung Muc 1.1.4 ly va nang luc lanh dao Trang 14 Lam ro can cu KNL ap Da bo sung muc 1.3.2 (phia duoi dung cho ngan hang bang 1.1) thuong mai theo khung nang luc Harvard Trang 27 Ra soat cac bang so lieu + Da soat loi va doi ten Bang cho phu Trang 47 cho chinh xac (bang 2.9; hop hon (bang 2.1) - Co cau CBQL tai bang 2.1) dam bao ten va BIDV giai doan 2017-2019 noi dung tuang thich + Sua loi ve cach ghi so am va duomg dam Trang 70, 71 bao nguai doc de hieu han Ra soat bang 2.4 va bang Da chinh sua cach ghi thong nhat ve so Trang 60 so lieu trang 40 de dam lieu am, duang (khoang cach nang luc so bao tinh thong nhat ve vai yeu cau cua BIDV) de nguai doc de hieu, nhat quan toan bo luan van yeu cau nang luc Ra soat cac giai phap Da bo sung, chinh sua giai phap tren ca sa cac ket qua khao sat thuc te va tinh hinh thuc te tai BIDV cung nhu tuang lai Trang 95-96 Hoc vien (Ky va ghi rd ho ten) Du’o’ng Minh Quyet CONG HOA XA HQICHU NGHIA VIET NAM Doc lap - Ty - Hanh phuc BAN NHAN XET LUAN VAN THAC SI (Dung cho nguai phan bien) Ten de tai: Nang cao nang luc lanh dao can b6 quan ly cap trung tai Ngan hang thuong mai co phan Dau tu va Phat trien Viet Nam (BIDV) Chuyen nganh: Quan tri nhan luc K27 Ma nganh: 8340404 Hoc vien: Duong Minh Quyet Co’ so' dao tao: Truong Dai hoc Kinh te Quoc dan Ngirfri phan bi£n: TS Ngo Quynh An Don vi cong tic: Khoa KT&QL NNL Noi dung cua ban nhan xet tap trung danh gia cac van de sau: ft % Tinh cap thiet, y nghia khoa hoc va thuc tien cua de tai luan van Trong phan ly nghien cuu, luan van da chi dugc, nhu cau phat triSn cua BIDV va vai tro cua Can bo quan ly cap trung chien luge phat triSn, la loai can bo dugc chi dinh, nang luc chua dong deu, nen van de nang cao nang luc cho nhom can dugc nghien cuu Su khong trung lap cua de tai nghien cuu so vai cac cong trinh khoa hoc, luan van da cong b6 d va ngoai nude; tinh trung thuc, ro rang va dly du trich dan tai lieu tham khao De tai da dugc tien hanh boi canh cua each mang 4.0, doi hoi cac ngan hang phai ddi moi mo hinh phat triin va da dang hoa hoat dong cua ho, vi vay tac gia co the khai thac dugc diem moi cua chu de nghien cuu Hien cac tai lieu tham khao da dugc trich din ro rang, dung quy dinh Su phu hgp giua ten de tai voi noi dung nghien cuu, cung nhu vdi chuyen nganh va ma so dao tao De tai phu hgp voi chuyen nganh Quan tri nhan luc Noi dung nghien cuu phu hgp vdi de tai Tuy nhien, noi dung ve xac dinh cac nang luc yeu cau doi voi Can bo quan ly cap trung tai ngan hang can dugc ly giai co so ro rang de dap ung xu hudng doi moi nganh ngan hang hien Do tin cay va tinh hien dai cua phuong phap nghien cuu da su dung de hoan luan van Phuong phap dugc ap dung la dang tin cay, nhung cung chi moi dung d muc dQ phan rich mo ta Ket qua nghien ciru moi cua tac giA; y nghia khoa hoc, gia tri va dp tin cay cua nhung ket qua nghien cuu Cac ket qua nghien cuu mdi dung lai a viec mo ta thuc trang nang lyre, chua lien ket voi co so hinh cac nang luc, vi vay se kho de xuit giai phap cu the Uu diem va nhuoc diem ve noi dung va hinh thuc cua luan van Uu diem: Trinh bay ro rang, hinh thuc dung quy dinh Phan tich chi tiet Nhugc diem: chua co co so ro rang ap dung Khung nang luc Can bo QLCT noi chung doi voi can bo nganh ngan hang (lai la can bo duoc chi dinh); Phan phuomg phap nghien cuu can trinh bay ro each thuc danh gia nang luc de nguwoif doc de theo doi; Mot so bang dang trinh bay chua nhat quan voi logic phan tich Ket luan chung Luan van dap ung cac yeu cau doi voi mot luan van thac si, co th6 dua bao ve de nhan hoc vi thac si neu co th£ bao ve cong truoc hoi dong Cau hoi Tai nang lyre “tao dqng lyre cho nhan vien” la nang luc kem nhlt d6i voi can bo QLCT tai BIDV? Cau hoi De nang cao nang luc can ap dung giai phap gi? Ha Noi, thangWnam 2020 NGtfen PHAN BIEN * (Try va ghi ro ho ten) TS Ngd Quynh An CQNG HOA XA HQl CHU NGHIA VIET NAM Doc lap - Tu - Hanh phuc BAN NHAN XET LUAN VAN THAC SI % r Vai de tai: “Nang cao nang lure lanh dao can bo quan ly cap trung tai ngan hang thir&ng mai cd phan dau tu va phat trien Viet Nam (BIDV) Hoc vien: DUONG MINH QUYET Chuyen nganh: Quan tri Nhan luc Ma s6: 8340404 Phan bien: II PGS.TS Tran Thi Thu Dan vi cong tac: DH Dai Nam 1.Tinh cap thiet cua de tai nghien cuu Nang luc cua can bo quan ly noi chung va nang luc cua can bo quan ly cap trung cua doanh nghiep la yeu to quyet dinh su cong hay that bai cua doanh nghiep Vi vay, de tai luan van co y nghia ly luan, phu hop vai yeu cau thuc te, khong trung lap vai cac cong trinh ma nguai doc duac tiep can Nhung ket qua dat dirac cua luan van 2.1 Ket cau Luan van co ket cau chuang kha chat che va tuang doi logic Kh6i luang thong tin moi chuang duac dien ta kha ngan gon, de hieu Luan van co phuang phap nghien cuu phu hap Chu yeu su dung phuang phap r nhan vien danh gia nang luc lanh dao cua ngudi quan ly true tiep Xay dung khung nang luc va danh gia theo cap muc dat duac cua tung loai nang luc cua can bo quan ly bac trung tai BIDV Phuang phap nghien cuu ve ca ban co tinh khoa hoc, thuc tien va phu hap vai ngan hang thuang mai BIDV 2.2 Noi dung r rd cac khai niem trung tarn: nang luc lanh dao; can bo quan ly cap trung; vai tro cua can bo quan ly cap trung doanh nghiep Ke thua cac nghien cuu cua cac nha khoa hoc di truac va tai lieu cua BIDV, tac gia da dua khung nang lure va cac yeu to cau nang lure lanh dao cua can bo quan ly bac trung tai ngan hang thuang mai (Xem bang so 1.1 trang 11-15) Day chinh la khung ly thuyet lam ca sa ly luan khoa hoc de tac gia luan van van dung, cu the hoa khung nang luc cua can bo quan ly bac 104 KET LUAN Neu moi to chuc la mot thuyen giua dai duong, thi nguui lanh dao at se la nhung nguui thuyen trudng nam nhung trach, nhiem vu lun lao nhat la dua thuyen di dung huong, vuut song gio moi hoan canh nham hoan tot nhat muc tieu de Logo cua BIDV la bieu tuung cua thuyen do, canh buom xanh - Do la mot thuyen vo cung lun, so, luon san sang lao bien lun Cung chinh vi the, ddi hoi nang luc ngudi lanh dao cung cao hun va cung chi tiet toi tung cap lanh dao hun Can bo quan ly cap trung chinh la nhung ngudi nam ro y chi va tarn nhin chien luuc cua lanh dao cap cao, la ngudi ket noi chien lucre cap cao vui cap cu su nham cu the hoa ke hoach nham dat duuc hieu qua cao nhat r r r \ Trong nghien cuu nay, tac gia da tien hanh he thong hoa nhung van de ly thuyet cu ban ve nang luc lanh dao, thong qua viec ap dung khung nang luc danh gia can bo BIDV xay dung nham danh gia can bo quan ly, cac nhan to cau nen nang luc lanh dao cung nhu anh huong cua tung nhan to nang luc den ket qua hoat dong cua ngan hang Tren cu so do, thuc hien danh gia nang luc lanh dao cua cac can bo quan ly cap trung thong qua dien hinh nghien cuu la BIDV Ket qua khao sat phan anh thuc trang nang lire CBQL cap trung tai BIDV ve cu ban da phu hop vui cu su ly thuyet nen tang, mo hinh de xuat va cac thong le quoc te, nhien van can xem xet dieu chinh va kien toan mot sd van de han che Tac gia tien hanh kiem dinh tac dong cua nang luc chinh anh hudng den nang lire lanh dao va thuc hien kiem tra thuc te ddi vui cac can bo quan ly cap trung cua BIDV Ket qua danh gia cho thay, nhin chung cac can bo quan ly cap trung tai BIDV cd nang lire lanh dao tuung ddi tot, nhien van nhung diem, nhung yeu to can phai trau ddi, pha cua cuoc each mang cdng nghe thdi ky 4.0 va tarn nhin den nam 2030, tham chi xa hun nua Cuoi cung, tac gia de xuat mot sd giai phap va khuyen nghi nham nang 105 cao nang lire lanh dao cua can bo quan ly cap trung doi voi va BIDV Ve cac giai phap va khuyen nghi, tac gia dua cac giai phap theo 02 hudng chinh: (i) Nhom giai phap dao tao va phat trien nguon nhan luc tai BIDV, gdm cac giai phap sau: Doi mdi hoat dong dao tao; Khdng ngung hoan thien va phat trien Khung nang luc cua BIDV; Kiem tra, kiem soat nang luc lanh dao thudng xuyen; Giu ngudi va phat huy nhan tai; Hoan thien va doi mdi cdng tac quy hoach, bo nhiem CBQL cap trung; Tang cudng cdng tac dao tao nguon nhan luc tai BIDV; Nang cao nang luc lanh dao truyen cam doi vdi CBQL cap trung (ii) Nhom giai phap tri nguon nhan luc hien cd tai BIDV, gdm cd cac giai phap sau: Su dung cac cdng cu tai chinh; Xay dung mdi truong lam viec chuyen nghiep; Xay dung van hoa hoc tap lien tuc; Hoan thien va doi mdi cdng tac danh gia ket qua thuc hien cdng viec Nang cao nang luc lanh dao doi ngu can bo quan ly chinh la xay dung nen mong cot loi cho su phat trien ben vung cua khdng chi BIDV ma cdn ca he thdng Ngan hang Thuong mai Viet Nam de cang hoan thien ve ngudi, giup khdng chi BIDV ma ca he thdng cd the cd nhung su dot pha hoat dong, thuc day su thinh cua he thdng ngan hang thuong mai ca nude, sanh vai cung cac cudng quoc tai chinh tren the gidi./ 106 DANH MUC TAI LIEU THAM KHAO • • Tieng Viet: Giao trinh Quan tri Nhan luc (2010) Nha xuat ban Dai hoc KQTD, Ha Noi Giao trinh Quan tri Nhan luc - Dai hoc Kinh te Quoc Dan (Nguyen Ngoc Quan, Nguyen Van Diem, 2012) Giao trinh Quan tri Kinh doanh (2012), Nha xuat ban DH Kinh te Quoc dan (GS.TS Nguyen Thanh Do, PGS.TS Nguyen Ngoc Huyen) Giao trinh kinh te nguon nhan luc (2019), Khoa Kinh te va Quan ly ngudn nhan luc - Truong Dai hoc Kinh te Quoc dan (PGS.TS Tran Xuan Cau) Tran Thi Van Hoa (2009): “Fz tri va vai trd cua cdn bo quan ly cap trung”, Bai giang Vien Quan tri Kinh doanh, Trudng Dai hoc Kinh te Quoc dan Luan van Thac sy Kinh te - he EXECUTIVE MBA cua tac gia Nguyen Quynh Trang - Trudng Dai Hoc KTQD (2019) vdi de tai: “Nang cao nang luc lanh r r r dao cua CBQL cap doi tai Chi cue Thue quan Dong Da, Ha Noi ” Ngo Thi Lien Huong (2010) “Du dang hoa dich vu tai Ngan hang thuong mai Viet Nam” Luan an tien si kinh te, Trudng Dai hoc Kinh te quoc dan, Ha Noi Ngan hang TMCP Dau tu va Phat trien Viet Nam (2018, 2019) Bao cao thuong nien, Ha Noi Dang Ngoc Su (2009), Nang luc lanh dao — Tu ly luan den thuc tien cua cac doanh nghiep Viet Nam, Tap chi Kinh te phat trien 10 Ngo Quy Nham (2014), Nang luc lanh dao cua giam doc dieu hanh Viet Nam r r r hien nay, Tap chi Kinh te doi ngoai so 66 11 Tran Thi Van Hoa (2011), Nang cao nang luc lanh dao cho giam doc dieu hanh cac doanh nghiep Viet Nam qua trinh hoi nhap quoc te, De tai nghien cuu khoa hoc cap Bo, ma so B2009-06-130, Trudng Dai hoc KTQD, Ha Noi 12 Dang Thanh Hung (2012), Nang luc va giao due theo tiep can nang luc, Tap chi Quan ly Giao due, (so 43) 13 Khoa hoc To chuc va Quan ly (1999) NXB Thong ke”, tac gia Dang Quoc Bao 107 14 Khung nang luc Quyen cua BIDV (ban hanh thang 3/2014) va KNL Quyen cua BIDV (ban hanh thang 01/2015); 15 Tu dien nang luc cua BIDV, ban hanh thang 01/2015 Tieng Anh: 16 Culture, Leadership and Organizations: The GLOBE Study of 62 Societies, House, Robin J., Hanges, P.J., & Javidan, M., Eds (2006) 17 Bernard Wynne, David Stringer (1997), Competency Based Approach to Training and Development 18 Bass, B M (1990) From Transactional to Transformational Leadership' Learning to Share the Vision Organizational Dynamics 19 Developing a competency model for private club managers: Jason P Koenigsfeld, SeungHyun Kim, JaeMin Cha, Joe Perdued, Ronald F Cichy (2012) 20 Building competency models: Approaches for HR professionals - Richard S Mansfield (1996) 21 Managers Not MBAs (Mintzberg, 2004) 22 General and Industrial Management, Martino Publishing, (Henri Fayol, 2013) 108 PHU• LUC 1: • PHIEU KHAO SAT NANG LUC LANH DAO CUA CAN BO QUAN LY CAP TRUNG (Phieu danh cho Can bo quan ly cap trung) Chao Anh/Chi! Toi la Duong Minh Quyet, la Hoc vien Cao hoc nganh Quan tri Nhan luc, Khoa 27 - Trudng Dai hoc Kinh te Quoc dan, Ha Noi Hien nay, toi dang lam Luan van tot nghiep vdi de tai “Nang cao nang luc lanh dao doi vdi can bo quan ly cap trung tai BIDV” va de thuc hien tot viec nay, tdi can khao sat thuc te de thu thap sd lieu De cd duoc sd lieu day du, sat thuc nhat, tdi rat mong nhan duoc su ho tro tu cac Anh/chi bang viec tra ldi giup cac thong tin dudi day Xin cam doan cac y kien cua Anh/chi tra ldi cho bang hoi chi nham muc dich nghien cuu, va danh tinh ca nhan cua ngudi tham gia khao sat se duoc bao mat Tran cam on su quan tarn va ho tro cua cac anh chi! I THONG TIN CA NHAN Nam □ Gidi tinh: Do tudi: 50 tudi □ KhacD 4.Vi tri cdng tac hien nay: Sd nam kinh nghiem cdng tac tai BIDV: < nam den < 10 nam 10 den < 20 nam 20 den < 30 nam >30 nam Sd lucmg nhan su quan ly: < 20 nhan su 20 den< 40 nhan 40 den< 60 nhan 60 den 80 nhan su su su su II NOI DUNG KHAO SAT 109 Anh/chi vui long cho biet muc Anh/Chi tu danh gia nang luc lanh dao cua ban than cr thoi diem hien tai (diem cdng cao dong nghia vdi muc thao nang luc cua Anh/Chi cdng lon) Moi cau, Anh/Chi vui long chi chon nhat 01 dap an Muc thao cua tung nang luc duoc phan anh qua cap sau day: = Kem: Chi van dung duoc nang luc nhung tinh hudng ca ban nhat y r y ~ va se cdn rat nhieu thdi gian de chi dan ngudi khac = Cdn ban: Co the van dung duoc nang luc nhung tinh hudng kho khan, du doi van cdn duoc chi dan tu ngudi khac = Dat: Cd the van dung duoc nang luc nhung tinh hudng kho khan, du doi van cdn duoc chi dan tu ngudi khac, = Tot: Cd the van dung ducrc nang luc nhung tinh hudng kha kho y y r» khan, ma hau nhu khdng cdn hudng dan r r = Xuat sac: Chu dong van dung duoc ky nang cd nhung tinh r •> y huong dac biet kho khan, Cd the tu tin truyen dat ky nang cho ngudi khac 110 Mire STT NOIDUNG -*• A yeu cau 1.1 Mire thao cua nang A lyc NANG LVC GIAO TIEP LANH DAO Kha nang trinh bay noi dung ro rang, mach lac vdi cac doi tuong khac 1.2 Tao an tuong la mot ngudi biet lang nghe 1.3 Xu ly cac tinh hudng phat sinh giao tiep NANG LLfC TO CHlfC VA TRIEN KHAI CONG VIEC ■ 2.1 Phan tich tinh kha thi cua ke hoach Tong hop, phan tich va dua giai phap de 2.2 cai thien cong viec Phoi hop cac ca nhan, bo phan to 2.3 churc Thiet lap thur tu uu tien thuc hien cong 2.4 viecn dua tren tinh cap thiet va mure CV NANG LVC PHAT TRIEN DOI NGU Tao dieu kien cho cap dudi hoc hoi, r \ nang cao kien thuc, ky nang nham dap 3.1 ung yeu cau cong viec hien tai va tuong lai 3.2 Phan cong cong viec va danh gia thuc hien cong viec cho cap dudi 3.3 Boi dudng, quy hoach nguon nhan su ke Ill can 3.4 Trao quyen nham phat trien cap dudi Dao tao, boi duong can bo, nhan vien 3.5 dudi quyen qua trinh thuc hien cong viec NANG LLC QUAN TRI SI THAY DOI Nhan biet yeu cau thay doi, hoach dinh 4.1 muc tieu va thuc hien su thay ddi Lam viec mdi trudng van hoa da 4.2 dang va nhieu thu thach Kha nang thich ung va cdi mor vdi cac y 4.3 tudng, sang kien mdi Kha nang tu nhan thuc, hoc hoi va chu 4.4 dong cdng viec Phat dong nhung thay ddi de cai tien 4.5 thuc hien cdng viec to chuc Ho tro nhan vien thich nghi vdi nhung 4.6 thay ddi to chuc De xuat bien phap khac phuc nhung can 4.7 trd ddi vdi su thay ddi to chuc NANG LlTC GAY ANH HUONG 5.1 Tao duoc uy tin nhom va to chuc 5.2 Duqc su ton va lang nghe cua moi ngudi Y kien ca nhan deu duqc de cao va ap 5.3 dung NANG LVC RA QUYET DINH - 112 6.1 Nhin nhan van de khach quan lap d nhieu goc Kha nang tong hop va he thong hoa 6.2 thong tin phuc tap De xuat cac phuong an sang tao co tinh 6.3 dot pha Dua giai phap hieu qua, kip thdi 6.4 cac hoan canh khac NANG LUC DONG VIEN, KHUYEN KHICH CAP DITCH Tao dong luc cho cap dudi lam viec tich 7.1 cue 7.2 Khen ngoi cap dudi r r r 7.3 Biet dinh hudng muc tieu phan dau Cdng bang, khach quan cdng tac 7.4 danh gia dinh ky, dot xuat va khen thudng Hieu rd nhu cau, dong co lam viec cua 7.5 cap dudi Muc quan tam, ho tro cap dudi 7.6 ho gap trd ngai, kho khan qua trinh lam viec XIN TRAN TRONG CAM ON! 113 PHU• LUC • PHIEU KHAO SAT NANG LUC LANH DAO CUA CAN BO QUAN LY CAP TRUNG (Phieu danh cho Nhan vien) Chao Anh/Chi! Tdi la Duong Minh Quyet, la Hoc vien Cao hoc nganh Quan tri Nhan luc Khoa 27 - Truong Dai hoc Kinh te Quoc dan, Ha Ndi Hien nay, tdi dang lam Luan van tot nghiep vdi de tai “Nang cao nang lire lanh dao ddi vdi cdn bo quan ly cap lieu day du, sat thuc nhat, tdi rat mong nhan duoc su ho tro tu cac Anh/chi bang viec tra ldi giup cac thong tin dudi day Xin cam doan cac y kien cua Anh/chi tra ldi cho Bang hoi chi nham muc dich nghien cuu va danh tinh ca nhan cua ngudi tham gia khao sat se duoc bao mat Tran cam on su quan tam va ho tro cua cac Anh/chi! 114 FA * I.THONG TIN CA NHAN Gidi tinh: Nam □ Do tuoi: 50 tuoi □ KhacD van: 4.Vi tri/chuc danh hien cua ngudi duoc danh gia: Tham nien cong tac tai BIDV: < namEZI den < 10 nam 10 den < 20 nam □ □ 20 den < 30 nam >30 nam □ □ Quy mo nhan su hien ban than dang quan ly (neu co): nhan su 20 nhan su □ su □ □ II NQI DUNG KHAO SAT Anh/chi vui long cho biet muc Anh/Chi danh gia ve nang luc lanh dao r a e •> cua Giam doc va Pho Giam doc cua minh (diem cdng cao dong nghia vdi mice thao nang luc cua Anh/Chi cdng lon) Moi cau, Anh/Chi vui long chi chon nhat 01 dap an Muc thao cua tung nang luc duoc phan anh qua cap sau day: = Kem: Chi van dung duac nang luc nhung tinh hudng ca ban nhat r va se cdn rat nhieu thdi gian de chi dan ngudi khac x y ? ~ = Cdn ban: Co the van dung duac nang luc nhung tinh hudng kho khan, du doi van cdn duac chi dan tu ngudi khac = Dat: Cd the van dung duac nang luc nhung tinh hudng kho khan, du doi van cdn duac chi dan tu ngudi khac = Tot: Cd the van dung duac nang luc nhung tinh hudng kha kho khan, ma hau nhu khdng cdn hudng dan r r = Xuat sac: Chu dong van dung duac ky nang cd nhung tinh hudng dac biet kho khan, cd the tu tin truyen dat ky nang cho ngudi khac 115 ST Muc Muc thao cua nang luc NOIDUNG T yeu cau 1.1 1.2 NANG LUC GIAO TIEP LANH DAO Kha nang trinh bay noi dung ro rang, mach lac vdi cac ddi tuong khac r r r Tao an tuong la mot ngudi biet lang nghe 1.3 Xu ly cac tinh hudng phat sinh giao tiep 2.1 NANG LVC TO CHLfC VA TRIEN KHAI CONG VIEC * Phan tich tinh kha thi cua ke hoach Tong hop, phan tich va dua giai phap 2.2 de cai thien cdng viec Phoi hop cac ca nhan, bo phan to 2.3 chuc Thiet lap thu tu uu tien thuc hien cdng 2.4 viecn dua tren tinh cap thiet va muc cdng viec NANG LUC PHAT TRIEN DQI NGU Tao dieu kien cho cap dudi hoc hoi, nang cao kien thuc, ky nang nham dap 3.1 ung yeu cau cdng viec hien tai va tuong lai Phan cdng cdng viec va danh gia thuc 3.2 hien cdng viec cho cap dudi 116 3.3 3.4 Boi duong, quy hoach nguon nhan su r ke can A A r Trao quyen nham phat trien cap dudi /a /a Dao tao, boi duong can bo, nhan vien 3.5 dudi quyen qua trinh thuc hien cong viec 4.1 NANG LUC QUAN TRI SV* THAY DOI Nhan biet yeu cau thay ddi, hoach dinh muc tieu va thuc hien su thay ddi Lam viec mdi trudng van hoa da 4.2 dang va nhieu thu thach Kha nang thich ung va cdi md vdi cac 4.3 y tudng, sang kien mdi Kha nang tu nhan thuc, hoc hoi va chu 4.4 dong cong viec Phat dong nhung thay ddi de cai tien 4.5 thuc hien cong viec to chuc Ho tro nhan vien thich nghi vdi nhung 4.6 thay ddi to chuc Ar r De xuat bien phap khac phuc nhung 4.7 can trd ddi vdi su thay ddi to chuc 5.1 5.2 NANG LU*C GAY ANH HVONG Tao duoc uy tin nhom va to chuc Duoc su ton va lang nghe cua moi ngudi 5.3 Y kien ca nhan deu duoc de cao va ap 117 dung NANG LlfC RA QUYET DINH r Nhin nhan van de khach quan lap d a 6.1 nhieu goc Kha nang tong hop va he thong hoa 6.2 thong tin phuc tap De xuat cac phuang an sang tao co tinh 6.3 dot pha Dua giai phap hieu qua, kip thdi 6.4 cac hoan canh khac NANG LlfC DONG VIEN, KHUYEN KHICH CAP DITCH Tao dong luc cho cap duoi lam viec 7.1 tich cue 7.2 Khen ngqi cap dudi 7.3 Biet dinh hudng muc tieu phan dau Cong bang, khach quan cong tac 7.4 danh gia dinh ky, dot xuat va khen thuong Hieu ro nhu cau, dong co lam viec cua 7.5 cap dudi Muc quan tam, ho trq cap dudi 7.6 ho gap trd ngai, kho khan qua trinh lam viec XIN TRAN TRONG CAM ON! Turnitin Document Viewer Turnitin Bao cao Doc sang Da xir ly vao: 31-thg 10-2020 06:05 +07 ID: 1404086478 Dem Chu': 40906 Da Nop: Luan van Bdi Quyet Duong TiTdnq donq theo Nquon Chi so Tutlng dong Internet Sources: An pham xuat ban: Bai cua Hoc Sinh: 17% bao qom trich dan do: bao qom muc luc tham khao Bao cao quickview (each kinh dien) v 11% 5% 15% joartru'jtrunq khdp < 30 tif Change mode in che tai ve 8% match (bai cua hoc sinh tu" 30-thg 4-2019) Submitted to National Economics University on 2019-04-30 1% match (bai cua hoc sinh tu" 25-thg 8-2016) Submitted to National Economics University on 2016-08-25 1% match (bai cua hoc sinh tiT 22-thg 5-2019) Submitted to National Economics University on 2019-05-22 1% match (Internet til 05-thg 4-2020) http i/Zdaotaoauanlvcaptrunq bloqspot.com 1% match (Internet tCf 21-thg 9-2017) http://blog trqinternational.com 1% match (Internet tu" 03-thg 2-2020) http://hce.edu.vn