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(NB) Giáo trình Ngoại ngữ chuyên ngành có nội dung liên quan, theo thứ tự nhất định bao trùm hầu hết từ vựng, cụm từ, thuật ngữ chuyên ngành và các cấu trúc câu thường được sử dụng phổ biến trong nhà hàng, giúp người học tự tin giao tiếp, trao đổi và nói chuyện với khách một cách chuyên nghiệp về các tình huống giao tiếp trong nhà hàng. Mời các bạn cùng tham khảo nội dung phần 1 giáo trình.
BỘ LAO ĐỘNG- THƯƠNG BINH VÀ XÃ HỘI TRƯỜNG CAO ĐẲNG NGHỀ KỸ THUẬT CƠNG NGHỆ GIÁO TRÌNH NGOẠI NGỮ CHUYÊN NGÀNH NGHỀ : NGHIỆP VỤ NHÀ HÀNG KHÁCH SẠN (Ban hành kèm theo Quyết định số 245/QĐ-CĐNKTCN ngày 23 tháng 10 năm 2020 Hiệu trưởng Trường Cao đẳng nghề Kỹ Thuật Công nghệ) Hà Nội - Năm 2020 BỘ LAO ĐỘNG- THƯƠNG BINH VÀ XÃ HỘI TRƯỜNG CAO ĐẲNG NGHỀ KỸ THUẬT CƠNG NGHỆ GIÁO TRÌNH MƠN HỌC : NGOẠI NGỮ CHUYÊN NGÀNH NGHỀ : NGHIỆP VỤ NHÀ HÀNG KHÁCH SẠN TRÌNH ĐỘ : TRUNG CẤP (Ban hành kèm theo Quyết định số 212/QĐ - CĐNKTCN ngày tháng 10 năm 2020 Hiệu trưởng Trường Cao đẳng nghề Kỹ Thuật Công nghệ) Hà Nội - Năm 2020 TUYÊN BỐ BẢN QUYỀN Tài liệu thuộc loại sách giáo trình nên nguồn thơng tin phép dùng nguyên trích dùng cho mục đích đào tạo tham khảo Mọi mục đích khác mang tính lệch lạc sử dụng với mục đích kinh doanh thiếu lành mạnh bị nghiêm cấm LỜI GIỚI THIỆU Xã hội đại ln địi hỏi động, nhiệt tình nhanh nhạy sống công việc Và cho dù bạn hoạt động ngành nghề nào, nói “Có” với tiếng Anh ln cơng cụ thiết yếu giúp bạn ngày thành công công việc Tiếng Anh chuyên ngành nhà hàng khách sạn mô đun chuyên ngành bố trí giảng dạy sau học xong mơn học chung, môn học bắt buộc với vai trị cơng cụ tạo điều kiện cho sinh viên hoà nhập với cộng đồng quốc tế khu vực, hoà nhập kinh tế thị trường giới Với phương châm làm việc theo tác phong công nghiệp cập nhật tiêu chuẩn quốc tế tài liệu giảng dạy nhà trường Các học tài liệu có nội dung liên quan, theo thứ tự định bao trùm hầu hết từ vựng, cụm từ, thuật ngữ chuyên ngành cấu trúc câu thường sử dụng phổ biến nhà hàng, giúp người học tự tin giao tiếp, trao đổi nói chuyện với khách cách chuyên nghiệp tình giao tiếp nhà hàng Giáo trình thiết kế với lượng thời gian 60 gồm có: Unit Introduction Unit Describing Jobs and workplace Unit Reservations Unit Giving Directions Unit 5- Hotel types and and locations Unit 6- Hotel jobs and departments Unit Room types and room status Unit - Room furnishings and equipment Unit 9- Room rates Unit 10 - Hotel reservations Unit 11- Hotel reservations Unit 12- Check-in Unit 13- Hotel facilities and services Unit 14- Giving directions indoors Cấu trúc giáo trình gồm 14 chủ điểm khác Mỗi có phần chính: Reading comprehension, Language work, Vocabulary and Further reading thiết kế cách chặt chẽ, giới thiệu yêu cầu thảo luận, đọc, cấu trúc ngữ pháp số hoạt động bổ trợ… nhằm phát huy kỹ Học sinh, Sinh viên, tạo điều kiện cho Học sinh, Sinh viên phát triển kỹ năng, đặc biệt kỹ đọc, dịch, nói viết Reading comprehension: Phần giúp Học sinh, Sinh viên phát triển kĩ đọc, dịch chủ đề từ đơn giản đến phức tạp liên quan đến lĩnh vực nhà hàng, khách sạn qua Học sinh, Sinh viên làm giàu vốn từ vựng Language work: Phát triển kỹ viết cho Học sinh, Sinh viên chủ đề liên quan đến học, đồng thời phát triển kĩ làm việc theo cặp, theo nhóm giúp Học sinh, Sinh viên tự tin sử dụng vốn từ học giao tiếp Translation: Phát triển kỹ dịch cho Học sinh, Sinh viên đồng thời củng cố vốn từ vựng tượng ngữ pháp thường dùng ngữ cảnh chuyên nghành Vocabulary: Cung cấp cho Học sinh, Sinh viên thuật ngữ cần thiết liên quan đến chủ điểm học Đồng thời giúp Học sinh, Sinh viên củng cố ghi nhớ thuật ngữ Further reading: Phần giúp Học sinh, Sinh viên tự củng cố mở rộng vốn từ vựng, đồng thời phát triển kỹ đọc, dịch nhà Chắc chắn giáo trình khơng tránh khỏi thiếu sót Chúng tơi mong nhận ý kiến đóng góp để giáo trình chỉnh sửa ngày hồn thiện Xin trân trọng cảm ơn! Hà nội, ngày 10 tháng năm 2020 BAN CHỦ NHIỆM XÂY DỰNG CHƯƠNG TRÌNH NGHỀ: NGHIỆP VỤ NHÀ HÀNG KHÁCH SẠN TRƯỜNG CAO ĐẲNG NGHỀ KỸ THUẬT CÔNG NGHỆ TABLE OF CONTENTS CONTENTS PAGE LỜI GIỚI THIỆU UNIT 1: INTRODUCTION……………………………………………… UNIT 2: DESCRIBING JOBS & WORKPLACE 21 UNIT 3: RESERVATIONS 25 UNIT 4: GIVING DIRECTIONS 40 UNIT 5: HOTEL TYPES AND LOCATION……………………………49 UNIT 6: HOTEL JOBS AND DEPARTMENTS 54 UNIT 7: ROOM TYPES AND ROOM STATUS 58 UNIT 8: ROOM FUNISHINGS AND EQIUPMENT 66 UNIT 9: ROOM RATES 70 UNIT 10: HOTEL RESERVATIONS(1) 73 UNIT 11: HOTEL RESERVATIONS(2) 77 UNIT 12: CHECK IN 81 UNIT 13: HOTEL FACILITIES AND SERVICES ………………….103 UNIT 14: GIVING DIRECTIONS IN DOORS 113 REFERENCE 121 CHƯƠNG TRÌNH MƠN HỌC Tên mô đun: TIẾNG ANH CHUYÊN NGÀNH NHÀ HÀNG Mã mơ đun: MĐ10 Vị trí, tính chất, ý nghĩa vai trị mơn học/mơ đun: - Vị trí: Mô đun tiếng Anh chuyên ngành nhà hàng bố trí giảng dạy sau mơn Tiếng Anh - Tính chất: Tiếng Anh chun ngành nhà hàng mơ đun lý thuyết kết hợp với rèn luyện kỹ Nghe-Nói-Đọc-Viết, nằm nhóm kiến thức sở chuyên ngành chương trình khung đào tạo trình độ trung cấp nghề —Nghiệp vụ nhà hàng” - Ý nghĩa vai trị mơn học/mơ đun: Mơ đun Tiếng Anh chun ngành nhà hàng công cụ tạo điều kiện cho sinh viên hoà nhập với cộng đồng quốc tế khu vực, hoà nhập kinh tế thị trường giới, giúp người học tự tin giao tiếp cách chuyên nghiệp tình nhà hàng Mục tiêu môn học/mô đun: Về kiến thức: - Liệt kê sử dụng linh hoạt kiến thức từ vựng, cấu trúc ngữ pháp, mẫu câu sử dụng tình giao tiếp phục vụ bàn ăn nhà hàng như: đón tiếp khách, xếp chỗ ngồi cho khách, tiếp nhận yêu cầu khách, toán hoá đơn giải phàn nàn khách mức độ đơn giản Về kỹ năng: - Vận dụng kiến thức từ vựng, cấu trúc ngữ pháp, mẫu câu tiếng Anh nhà hàng - Giao tiếp tiếng Anh tình phục vụ nhà hàng như: đón tiếp khách, xếp chỗ ngồi cho khách, tiếp nhận yêu cầu khách, toán hoá đơn giải phàn nàn khách Về lực tự chủ trách nhiệm: - Có khả tự nghiên cứu, tự học, tham khảo tài liệu liên quan đến môn học để vận dụng vào hoạt động hoc tập - ận dụng kiến thức tự nghiên cứu, học tập kiến thức, kỹ đ học để hoàn thiện kỹ liên quan đến môn học cách khoa học, quy định UNIT INTRODUCTION Objectives • Describing jobs and workplace • Showing appropriate manner Contents • Language functions & skills Introducing yourself and colleagues Describing and explaining parts of restaurants • Pronunciation Sentence stress • Language study Present simple, the verb be, there is/are • Vocabulary Prepositions of place, workplace, parts of restaurants (Picture 1) SNAPSHOT Members of staff are on the telephone, explaining the services at the five establishments Decide which sentences apply to which establishment For example: luxury restaurant: (d), (j) (Picture 2) (Some sentences may apply to more than one establishment) (a) We serve typical local dishes (b) You can dance to our band (c) You can have a snack with your drinks (d) Dinner is a la carte, sir (e) We have an excellent floor show We have two sorts of dinner menu: a la carte and a three - course fixed price menu (f) (g) You can have a quick snack here any time (h) We make all the pasta ourselves (i) You can gamble if you like (j) We are noted for our haute cuisine, Madam (k) We serve sandwiches, salads, cakes and beverages ACTIVITY Rosa: Well, it's very nice, but I'd like to see the kitchen Sam: Come with me, then Louis, Karl, let me introduce you to Rosa Rosa's the new cook She‘s in charge of the fish section (Picture 4) Louis: I'm Louis, the pastry cook and Karl works with me in the pastry section Karl's the commis In the mornings he helps me to bake rolls and croissants for breakfast and then he prepares desserts But he can help you at lunch-time Rosa: Oh, great! And where’s the fish section? Sam: It’s over here, next to the vegetable section Rosa: Is there an oven and stove just for the fish cook? Sam: There’s an oven here just for you but there isn’t a stove There are four stoves in the middle and you share them with the other cooks Rosa: OK, that’s fine It all looks great Rosa likes the restaurant Rosa is a fish cook Louis and Karl prepare rolls and croissants for dessert 10 places Then read aloud and compare your directions with those of other students Can you describe the position of your college, or of a restaurant that you know, using some of these expressions? WRITING & SPEAKING 4.1 Give directions from your restaurant to the following: a drugstore b a newspaper stand a supermarket 4.2 Give directions to a diner sitting near the entrance of your restaurant for the following a bathroom b telephone c smokers' section d manager's office USEFUL WORDS AND EXPRESSIONS Landmarks a post office, a cinema (Am.E - movie theater), a petrol station (Am.E = gas station), a (railway) station, a market, a hospital, a theatre (Am.E - theater), a zoo, a shoe/flower/etc shop, a bridge Streets and roads a street (usually in a town or village), a road (usually wide and long, and going from one town to another), a turning, a fork, a roundabout (Am.E = traffic circle) Ordinal numbers first, second, third, fourth, fifth, sixth, seventh, etc, Cardinal points north, south, east, west, north-east/west, south-east/west 54 Verbal expressions cross, go straight on, take the second turning, turn left into, you‘ll see, the restaurant on your left Prepositions etc describing position in (Am.E = on) Duke Street, opposite, next to, not far from, (about) a kilometer from, near, on the corner of, on your left/right, just before/after the roundabout Prepositions etc describing direction from, to, along, past, in the direction of, as far as, turn into Green Street Talking about the Areas in the Restaurant Where's the bathroom? Have you got a telephone I can use? Where can I buy some flowers? Can we buy some souvenirs here? The bathroom is over there to the right, sir Location Are there any places to dance near here? Is there a post office near here? Do you know where (place) is? Where is (place)? Suggestions Certainly, sir Perhaps you ought to try Cat's Eye Nightclub, There is, miss Maybe you should try the Read Book Center You may like the Funky Mouse Discotheque Giving directions to places in the city Could you tell me how to get to ? Can you tell me the best way to get to ? How can I get to ? Is there a (post office) near here? 55 UNIT HOTEL JOBS AND DEPARTMENTS I Objectives Describing jobs and workplace and showing appropriate manner Handling reservations and showing appropriate manner Giving directions in the restaurants and describing the position of a restaurant , showing appropriate manner II Contents Introducing yourself and colleagues Describing and explaining parts of restaurants Present simple, the verb be, there is/are Prepositions of place, workplace, parts of restaurants, giving directions in the restaurants, describing the position of a restaurant III Practice Vocabulary New words related to room furnishings and equipment Practice pronouncing and making sentences using the new words Grammar: Structures of describing hotel There is / There are To be equipped with Have / has Mrs Keane has just arrived at her hotel Listen to the porter showing her where things are in her room and number the correct places in the pictutre The Housekeeper is talking to a new maid and explaining her duties Label the picture with the items she talks about Look at the pictures of a bed room and a bath room Can you say what the items in the pictures are? With your partner, ask and answer questions about items in the guest room/ In pairs practice introduce room for guest 56 Writing: Describe some prepositions of places in the restaurant 57 in the corner upstairs outdoors next to the window downstairs in special room 58 4.Speaking: 4.1 Activity Members of staff are on the telephone, explaining the services at the five establishments Decide which sentences apply to which establishment For example: luxury restaurant: (d), (j).(Some sentences may apply to more than one establishment) (l) We serve typical local dishes (m) You can dance to our band (n) You can have a snack with your drinks (o) Dinner is a la carte, sir (p) We have an excellent floor show We have two sorts of dinner menu: a la carte and a three - course fixed price menu (q) (r) You can have a quick snack here any time (s) We make all the pasta ourselves (t) You can gamble if you like (u) We are noted for our haute cuisine, Madam (v) We serve sandwiches, salads, cakes and beverages 4.2 Activity Play a game like this: one student thinks of a restaurant (or a well-known building, monument, etc.) in your locality, but does not name it The other students ask "Yes/No" questions about its position For example: "Is it near .? Is it in ?" The first student can only answer "Yes" or "No" The other students must try to guess the place in ten questions or less 59 4.3 Activity Work with a partner, in a group or with the whole class Take turns to give directions, like this: Think of a restaurant (or a well-known building, monument, etc.) in your locality, but don't name it Give directions on how to get there from a place which you name (for example the railway station) Your partner or partners make notes or draw a rough map while you speak; They can ask questions, correct your directions, etc If the whole class does this exercise, one student can sketch the map on the board, while the rest of the class watch, comment and ask questions As the journey proceeds, students try to guess where they are going 60 UNIT 7: ROOM TYPES AND ROOM STATUS Objectives • Greeting and seating guests • Showing appropriate manner Contents Language functions & skills • Greeting the guests; asking about reservations • Seating the guests; asking about guests' wishes • Responding to guests‘ requests Language study: Modal verbs Vocabulary: Parts of the dining room tableware for lunch and dinner ACTIVITY 1.1.1 Put the sentences in the correct order to make a complete dialogue: Welcoming the guests Waiter: Good afternoon, sir Welcome to the Hilton Restaurant W; Please take a seat, sir W: I'll show you to your table This way, please W: Is this fine? G: A table for six, please W: How many persons, please? W: Where would you prefer to sit? G: Well, by the window, please Guest: Thanks G: O.K That‘ll fine G: Thanks W: A waiter will come to take your order Just a moment, please 61 1.1.2 Below are some useful expressions for welcoming guests Fill in the blank with your own word: How many are there in your , sir? I‘ll you to your new table I‘m afraid that table is I'm afraid we cannot you at the same table Would you mind sitting ? Would you like a high for your son/daughter/child? Is anyone you, sir? Would you mind a table? Another guest to join this table Excuse me, sir Would you mind over a little? Could you move one seat, please? Excuse me, madam, but may I ? 10 Could you move your chair to the table, please? 1.2 ACTIVITY Waiter • It's 12.30 in the afternoon • Client comes in He's got a reservation • Show him to a table near the door If he doesn‘t like it, find out if he'd rather sit near the window Diner • Your name's Jordan and you've got a reservation • The first table the waiter gives you is too near the door .You'd rather sit near the window ACTIVITY Pair-work (Receiving Guests with Reservation) Complete the following dialogue 62 A man of about forty arrives at Junior's Kitchen (or your restaurant) and you must receive him Greet the guest: Guest: Good evening Ask about reservation: Guest: Yes, I telephone to you last Wednesday Ask name: Guest: Hemmingway Wait: Check reservations list: Check: name, table: Guest: That's right Take to table: Guest: Thank you Ask about table: Guest: Yes, this is fine Thank you 1.3 ACTIVITY Pair-work (Receiving Guests with No Reservation) Complete the following dialogue A fairly large group of guests arrives at Junior*s Kitchen (your restaurant Junior) and you must receive them Greet: Guests: Guest: Good evening I hope you can seat all of us Ask about reservation: Guest: No, I’m sorry, we don't Ask how many: Guest: Twelve or thirteen Ask where like to sit: Guest: Somewhere near the window Ask about smokers: Guest: Smokers, please Guide guest to table: 63 Guest: Thank you At the table Show table: Guest: This is fine Thank you READING 2.1 ACTIVITY Individual work Jan receives two guests at the Casablanca Look at the list of actions below & then read the dialogue & tick the things he does Welcome! Greet the guests Ask if there is a booking Ask for the name Check the booking details Offer the guests a coffee Offer cloakroom service Offer a choice of seats Apologies and explain problem Suggest seats 10 Show the kitchen to the guests 11 Show the guests to their table 12 Present the menu Jan: Good evening madam Good evening sir Do you have a reservation? Mr Kerrigan: Yes, we Jan: Could I have the name, please? Mr Kerrigan: Mr and Mrs Kerrigan Jan: One moment, yes, Mr and Mrs Kerrigan- table for two Shall I take your coats? Mr Kerrigan: Yes, please Can I leave my hat, too? Jan: Certainly Would you prefer to sit indoors or outdoors? Mr Kerrigan: I think we’d prefer indoors What about the small table near the piano? Jan: I’m very sorry madam I’m afraid that table is not available But the round one 64 near the window is free Mr Kerrigan: Perfect That’s fine Jan: Follow me, please I'll show you to your table Mr Kerrigan: Thank you Jan: Here's the menu 2.2 ACTIVITY Group work (Scene: A visitor with no reservation enters Junior's Kitchen and the hostess must receive him) LANGUAGE STUDY - Modal verbs such as can, could, will, would, may and shall are special because they never change their form I’ll show you to your table (I'll = I will) He'll show you to your table (He’ll = He will) - Their negative and question forms not use do/ does I'm afraid you can't sit there, the table's reserved Shall I take your coat? - They are not followed by to Choose the correct option to complete these useful restaurant phrases Could! Shall I have your name, please? Would / Shall I take your coats? Would/ May you prefer to sit indoors or outdoors? May/Will I suggest the terrace? Shall! Can we order, please? Would! Shall you like to take a seat? I'll/ may show you to your table Would! Will you like to see the wine list? I'm afraid you won't/ can't smoke here 10 Can/ May you follow me, please? VOCABULARY 4.1 Parts of the dining-room 65 4.1.1 Look at the dialogues below and tick the area mentioned Dialogue A: So, where are we going to seat Mr and Mrs Jones tonight? B: What about the small square table near the window? A: All right Dialogue A: And where would you like to sit? B: Is there a round table for twelve in the non-smoking section? A: I'm sorry, madam, but there are no large round tables Dialogue A: Look at that woman! What a lovely dress! B: Where? A: Over there, on the terrace B: At the oval table? A: Yes That's her 4.1.2 Teamwork Team A choose a table from the seating plan above Team B ask Yes / No questions to find out which table it is A: Is it near the piano? B: Yes, it is A: Is it a round table? 4.2 B: No, it isn'tTableware for lunch and dinner Match the words in the box to the pictures Then practice saying the words: salt/ pepper pot dinner plate ashtray -fork napkin knife slipknot side plate soupspoon glass tablecloth dessertspoon soup bowl FOLLOW-UP ACTIVITY Pair-work (Scene: A family of four arrives at Junior's Kitchen and the hostess receives them) Act out the conversation with your partner Hostess: Sawadee ka Good evening Sawadee ka Mother: Good evening Father: Good evening We’d like a table in the smokers’ section 66 Hostess: Do you have a reservation, sir? Mother: No, I'm sorry, we don't Hostess: A table for four, sir? Father: Yes, please Hostess: And where would you like to sit? Mother: We’d like a table near the stage We're celebrating our daughter's graduation Hostess: Congratulations, Miss Daughter: Thank you Hostess: Please follow me, madam, sir Mother: Thank you Hostess: Is this all right, madam? Mother: Yes, this is fine USEFUL WORDS AND EXPRESSIONS Talking about Dress Codes I'm terribly sorry, sir, but the dress code of the restaurant requires that you wear a shirt and pants I‘m very sorry, miss, but you can't wear shorts in the restaurant Seating the client - Have you got a reservation? - Would you like to (could you) come with me, please? - Would you like to (could you) follow me, please? - Will this table be all right? - Would you like to (prefer, rather) sit (near the window)? - Where would you like to sit? Telling the client there isn't a table - You can (sit, have a drink, wait) in the bar if you like and we‘ll call you when we have a table 67 - I'm sorry, the restaurant is full now We can (might be able to) seat you in (time) Ask customers Where to sit Where would you like to sit, sir/miss/madam? We'd like a table near the window, please We'd like a table in the rear, please How many people? A table for four, sir? How many people are you, miss? The smokers' section is in the rear, sir Smokers, please Non-smokers, please That‘s fine Polite expressions When bringing something: The menu, Sir Your soup, Madam When bringing something that the customer has just asked for: (Could we have an ashtray?) Certainly, Madam Here's an ashtray Polite responses (We‘d like to sit near the window.) ery good, Sir (Can we sit near the window?) Certainly, Sir (Informal: Fine! I OK! Right!) Areas in the Restaurant In the middle, in the front, in the rear/back, on the left, on the right, near the stage/ podium, away from the street, near the window, away from the entrance, near the dance/ floor… 68 ...BỘ LAO ĐỘNG- THƯƠNG BINH VÀ XÃ HỘI TRƯỜNG CAO ĐẲNG NGHỀ KỸ THUẬT CƠNG NGHỆ GIÁO TRÌNH MƠN HỌC : NGOẠI NGỮ CHUYÊN NGÀNH NGHỀ : NGHIỆP VỤ NHÀ HÀNG KHÁCH SẠN TRÌNH ĐỘ : TRUNG CẤP (Ban hành... drink beverage (Picture 1 0- Breakfast) (Picture 1 1- Lunch) 14 (Picture 1 2- Dinner) (Picture 1 3- a snack) 15 (Picture 1 4- a course) (Picture 1 5- a dish) 16 (Picture 1 6- a drink beverage) Types... để giáo trình chỉnh sửa ngày hoàn thiện Xin trân trọng cảm ơn! Hà nội, ngày 10 tháng năm 2020 BAN CHỦ NHIỆM XÂY DỰNG CHƯƠNG TRÌNH NGHỀ: NGHIỆP VỤ NHÀ HÀNG KHÁCH SẠN TRƯỜNG CAO ĐẲNG NGHỀ KỸ THUẬT