Mô hình chẩn đoán tổ chức trường hợp tổ chức hành chính nhà nước tại thành phố hồ chí minh, việt nam

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY - LÊ THỊ LOAN THE ORGANIZATIONAL DIAGNOSIS MODEL: THE CASE OF LOCAL GOVERNMENT ORGANIZATIONS IN HO CHI MINH CITY, VIETNAM DOCTORAL DISSERTATION Ho Chi Minh City, 2020 MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY - LÊ THỊ LOAN THE ORGANIZATIONAL DIAGNOSIS MODEL: THE CASE OF LOCAL GOVERNMENT ORGANIZATIONS IN HO CHI MINH CITY, VIETNAM Specilization:Business Administration Code: 9340101 DOCTORAL DISSERTATION SUPERVISOR Assoc Prof TRAN KIM DUNG, PhD Ho Chi Minh City, 2020 i DECLARATION The work presented in this thesis, to the best of my knowledge and belief, original except as acknowledged in the text, I hereby declare that I have not submitted this material, either in full or in part, for a degree at this or any other institution Signature Lê Thị Loan ii ACKNOWLEGEMENTS iii iv TABLE OF CONTENT DECLARATION i ACKNOWLEGEMENTS ii TABLE OF CONTENT iv ABBREVIATIONS viii LIST OF TABLES ix LIST OF FIGURES .xi ABSTRACT xii CHAPTER I – INTRODUCTION 1.1 ORGANIZATIONAL DIAGNOSIS MODEL 1.2 RESEARCH OBJECTIVES 1.3 RESEARCH QUESTIONS 1.4 RESEARCH SCOPE 1.5 RESEARCH METHODS 10 1.6 RESEARCH CONTRIBUTIONS 11 1.7 STRUCTURE OF DISSERTATION 11 CHAPTER II – LITERATURE REVIEW 14 2.1 INTRODUCTION 14 2.2 ORGANIZATIONAL DIAGNOSIS 14 2.2.1 – The Contigency Theory 16 2.2.2 – Organization Development and Organizational Diagnosis 16 2.3 GOVERNMENT ORGANIZATIONS 23 v 2.3.1 Definition of Government Organizations 23 2.3.2 The characteristics of public sector organizations and government organizations 23 2.3.3 Overview the context of local government organizations in Vietnam: 27 2.4 GOVERNMENT ORGANIZATIONAL PERFORMANCE 32 2.4.1 Organizational Performance 32 2.4.2 Performance of pulic sector and government organizations 34 2.5 ORGANIZATIONAL DIAGNOSIS MODELS (ODMs) 39 2.5.1 The meaning of Organizational Diagnosis Model: 39 2.5.2 Overview the Organizational Diagnosis Models 40 2.6 RESEARCH MODEL AND HYPOTHESES 51 2.6.1 Leadership and Performance 61 2.6.2 Relationship and Performance 63 2.6.3 Rewards and Performance 63 2.6.4 Attitude towards Change and Performance 64 2.6.5 Information Management & Communication and Performance 64 2.6.6 Inspection & Supervision and Performance 68 2.6.7 Consensus and Performance 70 CHAPTER III – METHODS AND MEASUREMENTS 73 3.1 INTRODUCTION 74 3.2 RESEARCH PROCESS 74 3.3 QUALITATIVE RESEARCH 75 vi 3.4 SUMMARIZE HYPOTHESES OF RESEARCH MODEL 78 3.5 DATA COLLECTION PROCEDURES 79 3.5.1 Questionaire 79 3.5.2 Data collection procedure 79 3.6 SUMMARY OF SCALES 80 3.7 PRELIMINARY RESEARCH RESULT 84 3.7.1 Reliability tests: 84 3.7.2 The exploratory factor analysis - EFA result 87 CHAPTER IV – DATA ANALYSIS AND RESEARCH RESULTS 91 4.1 INTRODUCTION 91 4.2 SAMPLE CHARACTERISTICS 91 4.2.1 General of local government organizations in HCMC: 91 4.2.2 Overview positions of LGOs in HCMC 93 4.2.3 Summary of survey’s respondents: 93 4.3 ASSESSMENT OF MEASUREMENT SCALES 96 4.3.1 Reliability test results 96 4.3.2 Assessment of measurement scales using Exploratory Factoring Analysis (EFA) 103 4.3.3 Assessment of measurement scales using Confirmatory Factoring Analysis (CFA) 114 4.3.4 SEM Result: 120 4.4 DISCUSSION THE ANALYSIS RESULT : 127 vii 4.4.1 Discussion about the research model and more details of each factor measurement scale 127 4.4.2 Discussion about the test hypothesis results 127 CHAPTER V - CONCLUSION 134 5.1 INTRODUCTION 134 5.2 SUMMARY OF RESEARCH FINDINGS 134 5.3 CONTRIBUTIONS AND IMPLICATIONS 135 5.3.1 Theoretical contributions 135 5.3.2 New measurement scales’ contributions 136 5.3.3 Managerial implications 136 5.4 LIMITATIONS AND FURTHER RESEARCH DIRECTIONS 137 LIST OF PUBLICATIONS 140 REFERENCE 141 APPENDICES 156 APPENDIX – SUMMARY OF REVIEWED ORGANIZATIONAL DIAGNOSIS MODELS 156 APPENDIX – QUALITATIVE RESEARCH SCRIPT 159 APPENDIX – LOCAL GOVERNMENT FUNCTIONS in VIETNAM 181 APPENDIX – QUESTIONAIRE IN VIETNAMESE 185 APPENDIX - MEASUREMENT SCALES IN ENGLISH, VIETNAMESE (BEFORE AND AFTER TEST RESULTS) AND CODING DATA 191 APPENDIX - PRELIMINARY RESEARCH RESULTS 198 APPENDIX - MAIN RESEARCH RESULTS 212 viii ABBREVIATIONS EFA Exploratory Factoring Analysis CFA Confirmatory Factoring Analysis SEM Structural Equation Model OD Organizational Development GO Government Organization LGO Local Government Organization ODM Organizational Diagnosis Model ODMs Organizational Diagnosis Models HCMC Ho Chi Minh City TQM Total Quality Management QFD Quality Function Deloyment PDCA Plan-Do-Check-Action CCMS Customer Complaint Management System SOE State-Owned Enterprise NSOE Non State-Owned Enterprise TPC Technical Political Cultural QWL Quality of Worklife NPM New Pulic Management USA United State of America UK United of Kingdom ... APPENDIX – LOCAL GOVERNMENT FUNCTIONS in VIETNAM 181 APPENDIX – QUESTIONAIRE IN VIETNAMESE 185 APPENDIX - MEASUREMENT SCALES IN ENGLISH, VIETNAMESE (BEFORE AND AFTER TEST RESULTS) AND CODING... organizations 23 2.3.3 Overview the context of local government organizations in Vietnam: 27 2.4 GOVERNMENT ORGANIZATIONAL PERFORMANCE 32 2.4.1 Organizational Performance ... ORGANIZATIONAL DIAGNOSIS MODEL: THE CASE OF LOCAL GOVERNMENT ORGANIZATIONS IN HO CHI MINH CITY, VIETNAM Specilization:Business Administration Code: 9340101 DOCTORAL DISSERTATION SUPERVISOR Assoc Prof