Học thuyết tạo động lực và ứng dụng vào thực tiễn tạo động lực làm việc tại UBND phường đông khê e

HỌC THUYẾT TẠO ĐỘNG LỰC VÀ ỨNG DỤNG VÀO THỰC TIỄN TẠO ĐỘNG LỰC LÀM VIỆC TẠI UBND PHƯỜNG ĐÔNG KHÊ INTRODUCTION After completing the course acts Management Organization by Prof Dr Tran Van Binh, I found this course guide is a basic and necessary tool to understand most aspects of managing people and processes in the organization Teacher's lecture focused on presenting the theory and give specific examples to help students understand human behavior such as personal reactions, interactions and environmental systems At the same time, through this course, we also learn more about the individual's behavior and motivation in organizations as well as cultural issues around leadership and technical team Maslow system needs Demand is the lack of something that people can feel, human needs hierarchy from low to high When people meet demand at a certain level, will look forward to rising demand to satisfy demand at higher levels Needs are: - Biological needs, safety needs, needs that link, needs to be respected and self-improvement needs So requires managers to understand the need to satisfy demand of people and enabling them to satisfy needs MC GREGOR 's theory of human nature Given that workers have two different nature called the nature of X and Y nature The nature of X that people dislike work and will avoid if possible Bonus if they want to work and punished if they not work They like to be controlled and directed, to avoid responsibility, less ambitious and often want stability more than anything else Whose essence Y is like to work in the right conditions Like selfdirection, mastery rather than under the control They are committed to the target if the gain personal satisfaction from work They will accept and assume responsibility in appropriate conditions Ingenuity and creativity is always latent in every human being, but in general have not been properly exploited So the task of the management is to be based, depending on the nature of the employee to the appropriate policies to encourage and create favorable environment for the good of man is nourished For the nature of X, should emphasize material assigned specific tasks, frequent urge to check For the nature of the Y, so they decided to more respect for their initiatives, so that they demonstrate the ability instead check urging them The nature and the relationship between the two theories - Theory of demand: A demand has been satisfied, no longer the driving force One need not be a driving force before the front of the tower needs are met If you not achieve satisfaction at the lower level needs will become a driving force Man's innate desire to be climbing on the tower needs Needs to assert itself unlike other needs - Theory of human nature: the assumptions about human nature and the said managers take measures: * Theory X: strict management based on the punishment of, peaceful management based on the reward, strict management and justice based on punishment and reward * Note Y: Implementing the principle of consistency between organizational goals and individual goals Management measures applicable to the employee to work brings intrinsic harvest Apply the method to get the sure promise of the members of the organization Encourage employees to collective control the implementation of their goals, employee self-assessment of their achievements Managers and employees have mutual influence - Notes to the needs of Maslow's theory of human nature and MC Gregor has close relationships with each other requires managers to apply flexible, depending on the circumstances, specific work, specific people to its full capacity, forte, and enthusiasm service organizations, units brings the best performance for organizational units Managers to grasp the psychology, the employee needs to work, depending on the degree of completion of the task reward or punishment in time Managers must use the theory in each case, to suit circumstances, if so inclined to apply the doctrine of Y will lead to not trust anyone They only believe in the rules of the organization system and the power of discipline When a problem does occur they tried to blame a certain individual to discipline or reward Conversely, if natural too much about applying the theory Y can lead to loose in the process of management or organizational level is not appropriate to apply this theory So to apply the doctrine in a harmonious way, flexible and create a favorable environment for the good of man is nourished, so that in each of us can draw many interesting things about the need for the value of life, learn the difficulties faced by the employees, the methods needed to help effectively I INTRODUCTION OF DONG KHE WARD PEOPLE'S COMMITTEE General Introduction: Dong Khe Ward People's Committee, Ngo Quyen District, Hai Phong City was founded in 1987 on the basis of the split from Dong Khe, An Hai District, Hai Phong City Dong Khe Ward covers an area of 200 hectares and a population of over 15 thousand people Pursuant to Decision No 130/QD-TTg dated 21/02/2000 of the Prime Minister on the allocation of land for the construction of technical infrastructure new urban areas fell - Cat Bi Airport in Hai Phong, Dong Khe key areas of project implementation on the project and the other secondary There have been thousands of households allocated land for the project to be relocated to a new place The last project was a very large impact on the spiritual life of the people So the local state management of local authorities have faced difficulties Functions and duties of the ward committee Commune People's Committee organized and operating under the Law on Organization of People's Councils and People's Committees of 2003 and other provisions of law; responsible and report on their work to the District People's Committee Ngo Rights To perform the functions and duties, the People's Committee of Dong Khe construction work regulations of the People's Committees of wards Commune People's Committee to work on the principle of democratic centralism,, promote collective role, promoting personal responsibility and the spirit of initiative and creativity of the President, Vice President, Member of the People's Committees Each job is assigned a person in charge and responsible Each ward People's Committee members take personal responsibility for assigned areas Observe the direction and administration of the State agencies, under the leadership of the Party committee; close cooperation between the People's Committees of wards with the Fatherland Front and mass organizations in the process of implementation tasks Resolving the work of people and organizations in accordance with law, competence and scope of responsibility; ensure open, transparent, timely and effective due process and procedures, the time limit specified and programs and work plans of the ward committee Officials to close the facility, listen to all the opinions of the people, the sense of learning to improve gradually the work of the People's Committee of ward increasingly formal, modern, government for the purpose of building a strong base, improving the lives of the people The organizational structure of the ward People's Committee - Leaders of the People's Committee of ward, including: + President + Vice President in charge of Economic and Urban Management + Vice President in charge of Cultural and Social Affairs + The members - The department helps the People's Committees of wards: + Office of Statistics + Justice - Civil Status + Location - Construction + Culture and Society + Accounting and Budget + Military CHAIRMAN PEOPLE'S COMMITTEE VICE CHAIRMAN Urban Management in charge of Economic The urban manageme nt BUILDING ADMINISTR ATION Land admin ECONOMY Economy Admin VICE CHAIRMAN Charge of Culture social JUSTICE CIVIL STATUS STATISTIC OFFICE SOCIAL CULTURE Justice Civil Admin Statistic Admin Social Admin Statistic Admin Social Admin Statistic Admin Social Admin Land admin Justice Civil Admin Land admin Justice Civil Admin MILITARY FINANCIAL ACCOUNTING Military Commander Fin-Acc Military Deputy Chief Fin-Acc Treasurer Describe the position and duties of I myselft in my unit I am currently served as Vice President of People's Committee of Dong Khe My main tasks are: - Assist the Chairman of People's Committee of ward in the field of urban construction order management, order and summer road traffic order and safety - Helps ward People's Committee presidents in the field of economics, is chairman of the tax consultant ward directly in charge of the department of urban management, economic department - Helps ward People's Committee presidents on issues of sanitation, flood control and search and rescue, fire ward - Resolving complaints in the field of management - Signing a document in part by the President of the People's Committee authorized wards - Join the decisions of the collective competence People's Committees II MOTIVATION TO WORK AT THE WARD PEOPLE COMMUNITEE The motivation to work at the ward People's Committee Collective Commune People's Committee leaders are aware of the role of staff, officials decided to complete the level socio-economic indicators on the timely delivery should have taken out policies to encourage public servantsemployees of the ward, to fulfill the criteria of superior authorities also expressed concern about the material and spiritual leaders and trade union bodies to themselves, family, children are under the age oflearning in schools Specifically: - Leaders of the Commune People's Committee has developed processes for rewarding staff, ward servants employees of the agencies in accordance with ISO 9001 - 2008 - Leaders of the People's Committee of Ward building process visit mobilize assistance for officials and families of civil servants working in the ward People's Committee Policy leaders make visits to the sick in the family of civil servants, maternity allowances, fire, reward for children of civil servants - Develop assessment process done so that construction activities and examination regulations voted emulation smiled in, encourage civil servants to contribute to the initiative or to the unit - Encourage and support for civil servants to improve the knowledge about professional and political theory at the university, after university - The trade union movement regularly organizes cultural, sports, nursing, visiting tourism officials and family Limitations in promoting motivation - Although the leadership of the People's Committees of wards had reward process and encourage public officials to work to achieve the best efficiency and contribute good ideas for the unit, but in fact, thepart of the unit has not come up with specific actions to guide employees, and not encourage them to give feedback to the unit, so their ability can not be real - As the number of civil servants in the agency that there were a number of positions in the department of the People's Committees of wards assigned amount of work very little, sometimes the assigned work in accordance with professional they create psychological idle and bored at work That psychological cause is not good for public servants and they themselves feel no motivation to work and not have the opportunity to develop in the organization Solution to motivate the motivation - Leaders in charge in the department should closely monitor the work of the civil servants in their respective parts Offer guidance and suggestions to officers in the field in charge of improving and developing the capabilities themselves - Leaders of the People's Committee of ward consider deliver the right people with the right jobs on their expertise to be able to complete and organizational development III GROUP ACTIVITIES Group activities in the Wards People's Committees Group activities take place in the general ward union activities, the activities of the Commune People's Committee The groups are formed depending on the events and activities such as cultural groups to celebrate the establishment of the group annual charity like the Red Cross The team members always unite, share and help support each other in all the work Limitations in group activity Due to the nature of the work is divided in different parts, each of civil servants in the department responsible for a separate array so there is no activity during group work So officials at the exchange work, share the experience and knowledge in the work process Some groups operate in the event group is not fixed, but only temporary in nature and self-forming group members not closely linked to each other, sometimes a conflict between members Solution to motivate group activities Responsible leadership in the department should encourage the establishment of small-scale groups, weekly meetings to exchange and work experience Planning training sessions training for civil servants in group activities, handson team building within the organization In the cultural and art events and sports, tourist visits should incorporate the nature of group activities to help public servants closer to each other and become familiar with group activities IV COMMUNICATION AND MEDIA Communication activities Form of communication between the principal officers together is a form of oral communication, written communication through newsletters, notices, written internal operating information through the network operation This form of communication has the advantage of being fully convey the necessary information to the receiver Between leadership and staff, communication, notice, or depending on the circumstances, specific tasks that communicate by phone and network operating system operations For the professional level or departmental level, often communicate in writing systems such as reports, plans, documents, network operating system operational continuity or be able to communicate by phone, delivery oral Limitations in communication activities Communication between leaders and civil servants in the ward, is very limited, mainly through text so the lack of closeness between leaders and employees Direct communication between the parts is also limited extent only when there is a new job people communicate with each other Due to the growing technology to communicate with the operating system operational, the site should develop a lack of direct communication orally and create distance telephone communication for people who are together Solution Commune People's Committee should work in close design, more collective activities for people to have the opportunity to communicate directly with each other Leaders should also participate in the collective activities of employees in the agency to staff the opportunity to communicate directly with leaders and leadership gap with workers For effective communication, the ward should have training sessions for officials other forms of communication within the organization and communicate with citizens, shows the communication methods appropriate to each case to bring most effective for the purpose of communicating V LEADER IN ORGANIZATIONS ENVIRONMENTAL Leaders of the People's Committee of ward Leaders of the Commune People's Committee who are highly qualified, with experience in the management and conduct of the state Leaders always make policy on the side of workers and protect workers Board of Directors regularly update and always offer policies, changes in time in accordance with practical needs The limitations of the leaders of the People's Committees of wards Due to the continuous rotation should the new leader takes a certain time to reach the new environment New leaders lack of direct communication with employees should create strange gap between leaders and employees 10 Leadership behavior of the leaders of the People's Committees of wards remains a direction, lack of support, participation and guidance Leaders not pay much attention to the life of the civil servants in agencies ward People's Committee Solution Management should conduct a survey with the aim of understanding the needs of the civil servants in work and in life Direct each department leaders should follow the work assigned to officers in the field responsible for timely support when they face problems and difficulties Leadership should regularly engage in collective activities of the unit to close with the staff, understand they are part of the management VI ORGANIZATIONAL CULTURE The relationship between man and man in the organization Officials in the People's Committees of wards always communicate with each other properly and in accordance with the rank and culture of each region, the rituals (hello, shaking hands, etc.) Officials live quite solidarity and mutual respect Apparel work neatly fit the work environment The relationship between people and jobs All officials promote personal responsibility, not shirk that responsibility to others Perform their assigned tasks and ensure completion of the work in a highly effective manner Together to share knowledge and experience in the process of working to bring the highest efficiency 11 The relationship between the People's Committees of wards with other organizations and citizens Always have the proper attitude for the organization, to the People's Committee of ward work transactions Always listen to people's opinions and timely feedback When communicating with the organization, people have dressed and use the card according to officials Settled on time, with full content and information that institutions and citizens ask VII ORGANIZATIONAL CHANGE MANAGEMENT The challenge for the future development n future local authorities also face a number of challenges including: - On the ward still ongoing projects - Mechanisms and policies for land acquisition, compensation and resettlement assistance inadequate not keep up with the market, the people's propaganda campaign inventory project implementation is very difficult - In the area of infrastructure planning degradation, environmental pollution could not be overcome, people not make the transaction smooth land use rights, property rights and assets attached to land, building, Building annexes, the repair is not done Many difficult life, prolonged complaints event, reached levels not resolved, the potential is always hot, the risk of outbreak anytime destabilize political security order and safety social The change in the organization Determination of the complex situation, the leadership of the People's Committees of wards always propose measures, appropriate solutions, the 12 flexible use in any situation Fulfill the socio-economic indicators national security Refrain to generate hot spots, complaints long event, exceeding the levels, stability and political security situation social order and safety * Conclusion: Over the course Management of organizational behavior course I realize that this is really necessary for those who are working in organizations, individuals and administrative units, career Management of organizational behavior helps me see the shortcomings in promoting employee motivation, creating a comfortable working place, encouragement and improve work efficiency There's also recognize the importance of teamwork, communication and media, cultural construction work, the role of leaders in the organization for the direction to staff in all units I hope that with the knowledge learned with the contribution and offer suggestions of teacher guidance will help me improve the lice unit management, service organizations and people Again thank Prof Dr Tran Van Binh useful lectures of the teacher REFERENCE 1.Slide lecture Organizational Behavior Management of Prof Dr Tran Van Binh Documents issued by the People's Committee of Dong Khe Ward Website: http://www.caohockinhte.vn, Management Website: http://www.eptc.vn 13 Organizational Behavior ... the front of the tower needs are met If you not achieve satisfaction at the lower level needs will become a driving force Man's innate desire to be climbing on the tower needs Needs to assert... check urging them The nature and the relationship between the two theories - Theory of demand: A demand has been satisfied, no longer the driving force One need not be a driving force before... the implementation of their goals, employee self-assessment of their achievements Managers and employees have mutual influence - Notes to the needs of Maslow's theory of human nature and MC Gregor