CÁC LỊNG CƠNG TY (VITRANSCHART JSC) CÁC LỊNG CƠNG TY (VITRANSCHART JSC) PGS-TS ác nhân công ày Ngồi ra, tơi x Tp.HCM, tháng 10-2013 .1 .3 .9 .10 11 11 12 13 14 .16 17 18 21 2.3 Các 22 27 .30 2.4.2 Mơ hì 31 .32 33 33 .35 39 39 39 40 40 48 49 .50 .51 51 54 54 56 58 60 60 61 66 66 66 67 .68 69 .70 71 71 72 72 74 .75 75 76 77 15 15 16 36 42 45 46 47 47 48 54 57 61 62 62 63 68 13 19 31 Hình 3.1: Quy t 35 59 64 1.1 s rong tích hài lịng hài lịng cơng , i (Lok, 2003) lòng (Judge, 2004) (Celik, 2008) b , hài lịng hài lịng hài lịng Tồn X có ba cho tàu Cơng ty hài lịng n hài lịng hài lịng cơng tác 1.2 T 1.2 C T tàu hàng 1.2 Chào anh Nay hoàn toàn : Hoàn toàn Khơng 1.1 Hồn tồn anh STT 2 3 4 5 5 5 10 11 12 13 14 15 16 17 18 19 20 21 5 22 23 Công 24 25 26 thêm 27 Nhìn chung, tơi h 28 Nhìn chung, tơi 29 30 nh 31 ty 32 33 34 Nam 10 11 12 13 14 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Approx Chi-Square Bartlett's Test of Sphericity df Sig Component Total 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 10.32 3.24 2.69 1.94 1.26 1.12 0.90 0.82 0.68 0.65 0.59 0.57 0.46 0.44 0.41 0.34 0.33 0.28 0.28 0.23 0.23 0.21 0.19 0.18 0.16 0.14 0.13 0.10 088 Total Variance Explained Extraction Sums of Squared Initial Eigenvalues Loadings % of % of Cumulative Cumulative Varianc Total Varianc % % e e 35.59 35.59 10.32 35.59 35.59 11.18 46.76 3.24 11.18 46.76 9.28 56.04 2.69 9.28 56.04 6.68 62.73 1.94 6.68 62.73 4.34 67.07 1.26 4.34 67.07 3.87 70.94 1.12 3.87 70.94 3.11 74.05 2.83 76.88 2.35 79.24 2.25 81.49 2.04 83.52 1.96 85.48 1.57 87.05 1.52 88.57 1.42 89.99 1.19 91.17 1.14 92.32 0.97 93.29 0.97 94.26 0.80 95.06 0.78 95.84 0.73 96.57 0.67 97.24 0.62 97.86 0.54 98.40 0.50 98.90 0.45 99.35 0.35 99.70 303 100.000 0.87 2018.12 406 000 Rotation Sums of Squared Loadings Total % of Variance Cumulative % 5.57 3.77 3.67 2.64 2.58 2.35 19.20 13.00 12.65 9.09 8.89 8.11 19.20 32.20 44.85 53.94 62.83 70.94 Extraction Method: Principal Component Analysis Rotated Component Matrixa Component m2.5 m3.5 m2.4 m3.4 m2.2 m3.2 m3.3 m2.3 m3.7 m2.1 m1.2 m1.3 m1.4 m1.1 m1.5 m4.1 m4.3 m4.2 m3.8 m6.2 m6.1 m6.3 m5.1 m5.4 m5.2 m5.3 m7.2 m7.1 m7.3 745 708 699 691 675 652 642 619 602 557 566 517 504 851 763 713 712 572 875 857 801 585 871 850 694 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations .806 617 583 582 923 907 619 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Approx Chi-Square Test of Sphericity df Sig .865 374.010 28 000 Total Variance Explained Initial Eigenvalues Extraction Sums of Squared Loadings Component Total % of Variance Cumulative % Total % of Variance Cumulative % 4.303 53.793 53.793 4.303 53.793 53.793 957 11.968 65.761 805 10.060 75.821 546 6.828 82.649 465 5.807 88.456 424 5.297 93.753 294 3.672 97.425 206 2.575 100.000 Extraction Method: Principal Component Analysis Component Matrix a Component 8.8 869 8.5 823 8.1 784 8.2 761 8.6 709 8.3 698 8.7 635 8.4 533 Extraction Method: Principal Component Analysis a components extracted KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Approx Chi-Square Bartlett's Test of df Sphericity Sig .885 3656.941 325 000 Total Variance Explained Initial Eigenvalues Component Total 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 % of Variance Cumulative % 9.569 2.701 2.242 1.971 1.266 1.076 768 727 677 555 488 472 434 367 331 311 288 270 254 240 237 210 171 147 138 090 36.803 10.388 8.624 7.582 4.869 4.138 2.952 2.797 2.604 2.135 1.876 1.815 1.671 1.413 1.272 1.195 1.109 1.039 976 923 911 808 657 566 531 346 36.803 47.191 55.815 63.397 68.266 72.404 75.357 78.153 80.757 82.892 84.768 86.583 88.254 89.667 90.938 92.134 93.243 94.281 95.257 96.180 97.091 97.899 98.556 99.123 99.654 100.000 Extraction Sums of Squared Loadings Rotation Sums of Squared Loadings Total % of Variance Cumulative % Total % of Variance Cumulative % 9.569 2.701 2.242 1.971 1.266 1.076 36.803 10.388 8.624 7.582 4.869 4.138 36.803 47.191 55.815 63.397 68.266 72.404 4.870 3.139 3.013 2.971 2.558 2.275 18.729 12.073 11.588 11.425 9.838 8.750 18.729 30.803 42.391 53.817 63.655 72.404 Extraction Method: Principal Component Analysis Rotated Component Matrixa Component tp2.5 778 tp2.3 740 tp2.4 713 tp2.2 690 tp3.4 653 tp3.5 649 tp2.1 584 wo1.2 822 wo1.1 680 wo1.3 670 wo1.4 665 wo1.5 531 pa5.1 819 pa5.4 702 pa5.3 682 pa5.2 653 co4.1 890 co4.3 855 co4.2 805 co3.8 563 be6.1 be6.2 be6.3 en7.2 en7.1 en7.3 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations 844 842 716 929 919 565 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .877 Approx Chi-Square Bartlett's Test of Sphericity 795.320 df 28 Sig .000 Total Variance Explained Component Initial Eigenvalues Total % of Variance Extraction Sums of Squared Loadings Cumulative % 4.418 55.221 55.221 874 10.931 66.152 781 9.765 75.916 531 6.633 82.549 442 5.521 88.071 432 5.400 93.470 311 3.891 97.361 211 2.639 100.000 Extraction Method: Principal Component Analysis Component Matrixa Component js8.8 864 js8.5 js8.1 js8.2 js8.3 797 788 775 739 js8.7 js8.6 721 657 js8.4 562 Extraction Method: Principal Component Analysis a components extracted Total 4.418 % of Variance 55.221 Cumulative % 55.221 Descriptive Statistics Mean Std Deviation N js 4.0391 57713 208 wo 3.9865 69825 208 3.8516 81163 208 co 4.1214 73433 208 pa 3.7500 84984 208 be 4.1506 71391 208 en 2.9471 94502 208 Correlations js wo co pa be en js 438 679 622 728 534 134 wo 438 1.00 630 291 472 173 327 679 630 1.000 581 615 419 228 co 622 291 581 1.00 408 258 102 pa 728 472 615 408 1.000 526 163 be 534 173 419 258 526 1.000 083 en 134 327 228 102 163 083 1.00 000 000 000 000 000 026 wo 000 000 000 000 006 000 000 000 000 000 000 000 co 000 000 000 000 000 072 pa 000 000 000 000 000 009 be 000 006 000 000 000 118 en 026 000 000 072 009 118 js 208 208 208 208 208 208 208 wo 208 208 208 208 208 208 208 Pearson Correlation 1.00 208 208 208 208 208 208 208 co 208 208 208 208 208 208 208 pa 208 208 208 208 208 208 208 be 208 208 208 208 208 208 208 en 208 208 208 208 208 208 208 js Sig (1-tailed) N Variables Entered/Removed Model Variables Variables Entered Method Removed en, be, co, wo, a Enter b pa, a Dependent Variable: js b All requested variables entered b Model Summary Model R 836 a Adjusted R Std Error of the Square R Square Estimate 699 690 Durbin-Watson 32142 1.769 a Predictors: (Constant), en, be, co, wo, pa, b Dependent Variable: js a ANOVA Model Sum of Squares df Mean Square Regression 8.030 Residual 20.766 201 68.948 Sig 77.729 000 b 103 Total 48.182 F 207 a Dependent Variable: js b Predictors: (Constant), en, be, co, wo, pa, Coefficientsa Model (Constant) Unstandardized Coefficients Std Error B 922 194 Standardized Coefficients Beta t 4.741 Sig .000 Correlations Zeroorder Partial Collinearity Statistics Part Tolerance VIF wo 027 044 033 622 534 438 044 024 526 1.900 118 046 166 2.561 011 679 178 099 355 2.814 co 245 038 312 6.479 000 622 416 251 646 1.549 pa 269 037 397 7.292 000 728 457 282 507 1.973 be 139 038 172 3.659 000 534 250 142 680 1.472 en -.015 025 -.025 -.610 543 134 -.043 -.024 892 1.122 a Dependent Variable: js N Minimum Maximum Mean Std Deviation Cá 208 4.18 808 208 3.95 907 208 Valid N (listwise) 2 4.32 753 208 N Minimum Maximum Mean Std Deviation 208 4.01 911 208 3.99 851 208 4.02 1.083 208 3.72 1.044 208 3.80 1.061 208 3.76 1.026 208 cá nhân Valid N (listwise) 1 3.65 1.066 208 Descriptive Statistics N Minimum Maximum Mean Std Deviation 208 3.86 898 3.50 1.188 208 3.70 1.045 208 Valid N (listwise) 208 nhân viên Công ty 3.94 926 208 Descriptive Statistics N Minimum Maximum Mean Std Deviation 4.05 902 4.20 837 208 4.08 881 208 Valid N (listwise) 208 208 lý 4.16 810 208 ... lịng hài lòng hài lòng hài lòng hài lòng hài lòng (Smith, 1974) Còn nhà nghiên hài lòng 23 hài lòng hài lòng hài lòng hài lòng hài lòng hài lịng hài lịng Phân tích hài lịng hài lịng hài lịng hài. .. gian cơng hài lịng hài lịng 24 hài lịng cơng hài lịng hài lịng hài lịng hài lòng - hài lòng hài lòng hài lòng hài lòng nói chung 25 hài lịng hài lịng hài lịng hài lòng hài lòng hài lòng ckman... lòng c hài lòng hài lòng Theo Vroom (1964) hài lịng (trích Price (1997)) - ) Castilllo Cano (2004) hài lòng Theo Schemerhon (1993) hài khía (2009, trang hài lịng hài lòng hài lòng 12 N hài lòng