Thực trạng và một số giải pháp nâng cao hiệu quả tuyển dụng tại Công ty TNHH KMS Technology Việt Nam Chuyên đề tốt nghiệp TP.HCM Trường Đại Học Kinh Tế

I H C KINH T TP H CHÍ MINH KHOA KINH T PHÁT TRI N Chuyên ngành Kinh t C ng & Qu n lý ngu n nhân l c t t nghi p: CÔNG TY TNHH KMS GVHD: Ths Tr n Thu Vân SVTH: Phan Phi Long MSSV: 108209324 Tp H i L tài nghiên c u c a Nh ng k t qu s li u khóa lu c th c hi n t i Công ty TNHH KMS Technology Vi t Nam, không chép b t k ngu n khác Tơi hồn tồn ch u trách nhi ng v s TP H Ch Sinh viên th c hi n Phan Phi Long SVTH: Phan Phi Long GVHD: Ths Tr n Thu Vân ii L ic i s ng, c n có m t t s ng l n ph i tr i qua nh ng bi n c nh lòng có th t qua t t c Khóa lu n t t nghi m ki m s ng a câu hát cu c ng c t m c ngo t cho c khóa lu n t t nghi p này, em xin chân thành c Tr ng d p tài li u trình làm Bên c y Cô chuyên ngành Kinh t ng & Qu n lý ngu n nhân l c, khoa Kinh t phát tri n ng d n h c t p em su t th i gian h c t p t ng Em xin chân thành c t c Công ty TNHH KMS Technology Vi t u ki n cho em th c t p, hoàn thành khóa lu n t t nghi p c bi t, xin g i l i c n anh ch phịng nhân s ng d n t n tình em trình th c t p Cu i em kính chúc q Th y Cơ, d i s c kh e thành công s nghi ng kính chúc anh ch Cơng ty TNHH KMS Technology Vi t Nam d i s c kh c nhi u thành công công vi cu c s ng Trân Tr ng! SV: Phan Phi Long SVTH: Phan Phi Long GVHD: Ths Tr n Thu Vân iii Nh n xét c th c t p Tp H Chí Minh, tháng n SVTH: Phan Phi Long GVHD: Ths Tr n Thu Vân iv Nh n xét c vào trình th c hi h ct ng d n t t nghi p c a sinh viên n l c c a b n thân sinh viên vào k t qu nghiên c u n i dung chuyên Tôi: Sinh viên: L p: Tr n Thu Vân - Giáo viên tr c ti Phan Phi Long NL2- K34 Chuyên ngành: Kinh t lao Có m t s nh ng d n ng qu n lý ngu n nhân l c i v i sinh viên Phan Phi Long Sinh viên Phan Phi Long có ý th c h c t p t t, có tinh th n trách nhi m ý th c k lu t cao Có s n l c h t trình nghiên c u th c hi n chuy Có s sáng t o, ch u khó tìm tòi bi t cách làm m i n tài Th c tr ng m t s gi i pháp nh m nâng cao hi u qu n d ng tài quen thu c T nh ng nh t t nghi p c a sinh viên Phan Phi Long Chính v y, Tơi quy sách b o v lu c c a em vào danh t nghi p Chúc sinh viên Long thành công hoàn thành xu t s th c hi n! Tp H Chí Minh, tháng n ng d n Ths Tr n Thu Vân SVTH: Phan Phi Long GVHD: Ths Tr n Thu Vân v M cl c L im I u tv : .1 II M c tiêu nghiên c u III Ph ng pháp nghiên c u .1 IV.B c c c Ch t t nghi p ng C S LÝ LU N V CÔNG TÁC TUY N D NG I Khái quát v công tác n d ng: Khái ni m: M c tiêu, vai trò c a công tác n d ng: .3 Các y u t nh h n công tác n d ng: II Công tác thu hút ng viên: Nguyên t c ch n ngu n n d ng: Ngu n thu hút ng viên: III Quy trình n d ng: D nhu c u nhân s : 11 Phân tích cơng vi c: 11 Ch n kênh n d ng: 13 Chu n b n d ng: 13 Thông báo n d ng: 13 Thu nh n, xem xét h s : 14 Ph ng v n s b : .15 Ki m tra tr c nghi m: 15 Ph ng v n chuyên sâu: 17 10 u tra: 19 11 Khám s c kh e: .19 12 Quy nh n d ng: 19 13 Phân cơng b trí cơng vi c: .19 14 Ch n d ng: 19 ng TH C TR NG CÔNG TÁC TUY N D NG C A CÔNG TY TNHH KMS TECHNOLOGY VI T NAM .21 I Gi i thi u v công ty TNHH KMS Technology Vi t Nam: .21 Gi i thi u chung v công ty TNHH KMS Technology Vi t Nam: 21 SVTH: Phan Phi Long GVHD: Ths Tr n Thu Vân vi T m nhìn S Giá tr c t lõi: 22 t ch c c a công ty TNHH KMS Technology Vi t Nam: 22 Tình hình ho nh h ng kinh doanh c ng ho 23 ng kinh doanh c 25 Tình hình nhân s c a công ty TNHH KMS Technology Vi t Nam: 26 II Th c tr ng công tác n d ng t i công ty: 33 Chính sách n d ng m t s sách có liên quan: 33 Quy trình n d ng: 35 M t s công tác n d ng t i công ty: 42 III K t qu kh o sát c a nhân viên công ty v công tác n d ng: 48 S l c v trình kh o sát: 48 Nh n xét k t qu kh o sát: 49 Ch ng M T S GI I PHÁP NH M HỒN THI N CƠNG TÁC TUY N D NG T I CÔNG TY TNHH KMS TECHNOLOGY VI T NAM 54 I Thu n l i thách th c công tác n d ng t i công ty: 54 Thu n l i: 54 Thách th c: 55 II M t s gi i pháp nh m hồn thi n cơng tác n d ng t i công ty: 55 V k ho ch sách n d ng: 55 Phân tích cơng vi c: 56 Kênh n d ng thông báo n d ng: 56 Công tác ti p nh n h s nh p h s : 57 Công tác sàng l c h s u: 57 Công tác ki m tra tr c nghi m: 57 Công tác ph ng v n: 57 Công tác h ng d n h i nh p: 58 Th vi c quy 10 nh n d ng: 58 ng viên khuy n khích thu hút ng i tài: 58 K t lu n SVTH: Phan Phi Long GVHD: Ths Tr n Thu Vân vii Danh sách b ng s d ng B ng 2.1: S li u doanh thu l i nhu B ng 2.2: Di n bi n nhân s t i công ty KMS Technology Vi t Nam B ng theo gi i tính t i cơng ty KMS Technology B tu i t i công ty KMS Technology B ng t B ng 2.6: Tình hình ngh vi c c a nhân viên h cv n công ty s d ng quy trình n d ng 1.2: Quá trình phân tích cơng vi c 1.3: Q trình ph ng v n t ch c công ty TNHH KMS Technology Vi t Nam quy trình n d ng cơng ty TNHH KMS Technology Vi t Nam SVTH: Phan Phi Long GVHD: Ths Tr n Thu Vân viii Danh sách bi Bi 2.1: Bi Bi 2.2: Bi Bi 2.3: Bi th hi Bi 2.4: Bi th hi Bi 2.5: Bi tình hình nhân viên ngh vi Bi 2.6: Bi tình hình nhân viên th c ngh vi c Bi Bi th hi n s s d ng th hi ng nhân viên c a công ty KMS Technology u nhân viên cơng ty KMS Technology theo gi i tính tu i h cv n n th vi c u tu i nhân viên tham gia kh o sát 2.8: Gi i tính nhân viên tham gia kh o sát Bi h c v n nhân viên tham gia kh o sát Bi 2.10: Thâm niên làm vi c c a nhân viên tham gia kh o sát Bi 2.11: Lý ng n c a nhân viên tham gia kh o sát Bi 2.12: Kênh n d ng nhân viên Bi Bi i dung thông báo n d ng 2.14: T l ng viên bi t v quy trình n d ng c a KMS Bi u n d ng SVTH: Phan Phi Long GVHD: Ths Tr n Thu Vân L im I tv u : Hi n nay, v i trình h i nh p kinh t th gi i s phát tri n m nh m v công ngh thơng tin, v y v i s bùng n v công ngh thông tin, s phát tri n c a cơng ngh nói chung c a ngành cơng ngh y, có s c c nh tranh th ng công ngh c bi t công ngh thơng tin ch ng s n ph m ph thu c r t nhi i, v y v n d ng c ngu n nhân l c ch ng c u c a qu n tr c bi t t i công ty làm v công ngh cao Công ty TNHH KMS Technology Vi t Nam công ty chuyên cung c p gia công ph n m m cho th Vi c t o s n ph m ch ng c nhu c u yêu c t cao c a th ng khó tính i ngu n nhân l c c a công ty ph i cao ch ng Chính v y, cơng tác n d ng r t quan tr ng chi c kinh doanh c a công ty, b i l s n ph m công ngh cao i nh i tay ngh cao m i có th ch t c tr ng m t s gi i pháp nâng cao hi u qu n d ng t i Cơng ty TNHH KMS Technology Vi khóa lu n t t nghi p II.M c tiêu nghiên c u: c th c tr ng công tác n d ng t i công ty TNHH KMS Technology Vi c m t m nh phát huy phát tri n, bên c c nh ng m t y u t n t i công tác n d ng t i công ty, t c nh ng h c kinh nghi i pháp kh c ph c nh ng h n ch hoàn thi n d ng nh m góp ph cơng ty c ngu n nhân l c ch ng d i III u: K t h p nhi g s nghiên c tài tài li u s n có o sát, t ng h nghiên c u tài li u v n d ng c ng v i trình kh o sát tham gia th c t công tác n d ng t i công ty anh ch ch u trách nhi SVTH: Phan Phi Long o ý ki n ch ng d n công ty o c a Th ng d n GVHD: Ths Tr n Thu Vân 60 K T LU N Tuy n d ng nhi m v u liên t c nh m b o cho công ty ln có m t ch ng M t cơng ty làm t t công tác n d ng coi t kh u t t cho s thành công c a cơng ty Tuy i cịn n n t ng cho vi c th c hi n công vi c hi u qu c a nhân viên, nhóm c a tồn b cơng ty t t m quan tr ng c a vi c n d u m i u n nh tr thành cơng ty c a nh ng gã lùn Cịn n u n nh i gi tr thành công ty c a nh ng i kh ng l c h t tâm quan tr ng c a n d ng, g c n thi t c a nhà qu n d ng bên c t quan tr ng b i l nh ng nhà qu n lý n nhân viên cho n u t t n th t r t l n Vì v y, vi c cân nh nh n d u r t c n thi t Công ty KMS Technology Vi t Nam v i m c tiêu tr thành m t nh ng công ty d u ngành ph n m i nhân viên, hi n t i v i quy mô g n 300 nhân viên, cơng tác n d ng ln m t u Tuy nhiên, n n kinh t th ng, m c nh tranh kh c li t ngành cơng ngh n kinh t nói chung, vi c n c nhân s p v i m c tiêu c u không d i n d ng ph i s c ki m tìm SVTH: Phan Phi Long GVHD: Ths Tr n Thu Vân 61 TÀI LI U THAM KH O PGS TS Tr n tr ngu n nhân l ng kê (2006) ch ng Hành vi t ch ng môn tâm lý h c qu Các lu t nghi p c c: Tr n Th Thanh Xuân: c tr ng gi i pháp hồn thi n quy trình n d ng t i công ty TNHH KMS Technology Vi Tài li u v Công ty TNHH Tehnology Và m t s Trang web khác SVTH: Phan Phi Long GVHD: Ths Tr n Thu Vân Ph l c Email Template Email Template Ref: Thank you for applying CV to KMS Technology Vietnam Dear Thank you so much for sending your application! We will forward your resume to our Management Team for screening Please help to note that the application with no response received within weeks is considered unsuccessful application! However we will keep your resume in our database and may consider for other suitable opening positions in future Thanks again for your interest in KMS Technology! With best regards, KMS Technology Recruitment Team Email Template Ref: Interview invitation from KMS Technology Vietnam Dear , Thank you very much for your interest in career development with KMS Technology, Inc As discussed earlier with you, we would like to invite you for an interview with regard to our open position [opening job] We are sending you here the detailed schedule of your interview at KMS: Place: Office: Time & date: Contact person: Documents required for showing at the interview: All your original certificates related to your education and training after high school graduation Please not hesitate to contact us, if you have any further question/concerns Look forward to receive your reply soonest! Thank you and best regards, KMS Technology Recruitment Team Email Template Ref: Interview invitation from KMS Technology Vietnam Dear name], Thank you so much for attending the previous interview at KMS Office As per our recent discussion, we would like to invite you for next round interview at our office: Place: Office: Time & date: Contact person: Look forward to meeting you at KMS! Please help to confirm when you receive this email Thanks with regards, KMS Recruitment Team Email Template Ref: Considering notification on your application Dear , Thank you very much for your expressing interest in KMS Technology and your attending interviews with us We regret that we could not give you our final decision at the moment We will be in touch with you to inform definitive information to you as soon as we can In the meantime, we wish you all the best on your job search while waiting for new updates from KMS We would like to thank you for your understanding and sympathy Should you have any questions, please not hesitate to contact us Thank you very much for your interest in our company Best regards, KMS Recruitment Team Email Template Ref: Interview result from KMS Technology Vietnam Dear , Thank you so much for attending interviews with KMS Technology We enjoyed discussing with you about your experience and skills during interviews However we regret to inform you that we cannot arrange a suitable position which matches with defined skills at this time We will keep your resume in our internal database and consider for suitable opening vacancies in future Thanks again for your interest in KMS Technology! Best regards, KMS Technology Recruitment Team Email Template Ref: Offer Letter from KMS Technology Vietnam Dear First of all, we would like to thank you very much for your interest in career development with KMS Technology and also your attending interviews last time team Please confirm your agreement by replying this email and/or let us know if you have any concern Thank you and best regards, [Insert Employee Name [For example : Lam Nguyen] Business Title ] Information Technology Solutions your 3x4 pic here] Summary [For example list years of experience in development and programming - list current technologies worked in, strong skill points and industry experience (telecommunications, insurance, medical.) To assure consistency, use noun phrases for all sentences, e.g Bright Minds, Brilliant Solutions! Skills Languages & Scripting: [list skills, if none, delete bullet] Middleware: [list skills, if none, delete bullet] Operating Systems: [list skills, if none, delete bullet] Databases: [list skills, if none, delete bullet] Web Servers: [list skills, if none, delete bullet] Analysis & Design Tools: [list skills, if none, delete bullet] Configuration Management Tools: [list skills, if none, delete bullet] Wireless Technology: [list skills, if none, delete bullet] Methodology: [list the software methodology such as Rational Unified Process] Other Special Skills: [list skills, if none, delete bullet] [Notes: the above categories vary for each individual You should organization them in a way that emphasizes your strengths, adding more relevant categories if not already existed, and removing those they are not familiar with or not possess.] Relevant Work Experience Date Started [month/year] Date Ended [month/year] Company Name City, Country Position/Title [Business title(s) you hold when working on this project.] Project: [Name of Project] Project Description: [Very brief description about the software built Do not use many Industry: [For example: e-Learning, Health Services, Telecommunications, Warehouse Management, etc.] Project Team Size: [The total number of people involved directly in the project] [Insert Employee Name [For example : Lam Nguyen] Business Title ] Information Technology Solutions your 3x4 pic here] Role(s): [Your assigned role(s) in this project; Note that role could be different with business title] Skill Set Utilized: [List your skill sets utilized in this project: languages, middleware, operating system, database, web server, project management tools, A&D tools, testing tools, CM tools, others Listing of skills, including but not limited to programming for the project Do not mention a skill just because it is used (by some other team members) in the project The resume reader wants to learn about your skills, not about Bright Minds, Brilliant Solutions! Responsibilities: [Listing of specific responsibilities you assume and accomplishments rePoint and Number of People Managed: [Number of people you managed in this project - if none, delete this] Assignment Duration: [Number of months you worked on this project] [COMPLETE ABOVE INFORMATION FOR EACH PROJECT WORKED ON AT THE COMPANY] Education Qualification Beginning/Completing time [Degrees come first and followed by any certification Most recent degrees on top] Languages [Secondary languages on top Start with English Your mother-tongue is at the bottom Provide proficiency level information along with scores (if any) from the languages certificates] Offer of Employment Dear [Mr/Ms first name], Further to our recent discussions, we outline below for your information and consideration the basic conditions upon which KMS to you is based: Hired Position You are employed as [Job title] in which capacity you will be based in Ho Chi Minh City Start Date Your exact start date will be on [Joining date: ex: Mon, May 21 , 2011] Salary Your salary will be [US$ ] gross per month (this number is equivalent to the net of [US$ ]) during your probation which is up to months After passing probation, your salary will be adjusted to [US$ ] gross per month which will be placed on the labor contract upon successfully completing the probation (this number is equivalent to the net of [US$ ]) Monthly salary is payable in two (2) payments The first payment will be made th th on the 20 of the month and the second payment will be made on the of the next month The payments will be settled down at your [specific bank name] bank account (in VND) The exchange rate announced by your [specific bank name] on the last day of the month (i.e 30th or 31st) will be your [specific bank name] Bonus gross salary as Tet Bonus if you have completed a full year of service at KMS (as a full-time employee) If you have lesser periods of service, you will receive a pro-rata amount based on the st number of completed months as at 31 December If you leave KMS during the course of the year, you will not qualify for a bonus If you are still under st your probationary period on 31 December, you will not qualify for the said bonus payment Salary Review The timing and amount of your next salary review will be based upon your performance appraisals conducted at the frequency and on the basis Employee salary policies Duration of Contract Your first two (2) months starting from the date of joining KMS will be considered as a Probationary Period Upon successful completion of your probationary period, KMS will confirm your permanent employment Hours of Work KMS has applied eight (8) hours of work per day in compliance with the Vietnamese Labor Code Regular office hours are from 8:00AM to 12:00PM and 1:00PM to 5:00PM, Mondays to Fridays except holidays Vacation Under your permanent employment, you are entitled to 12 days of annual leave per calendar year Only five (5) days of such annual leave earned during the year will be accumulated and carried forward to the following year In addition to this, you are entitled to six (6) paid days of personal leave per year of employment and nine (9) public holidays per calendar year In addition, KMS offers to its employees a day-off on Christmas day (25/12) Public holidays and other special days off (for wedding, funeral, etc.) will be Employee Handbook and the Vietnamese Labor Code Insurance Benefits KMS will provide Social Insurance and Health Insurance, in accordance with the Vietnamese Labor Code (i.e during your permanent contract with KMS) Besides that, KMS will also provide a special Heath & Accident Insurance package with the benefit up to US$$[specific number]/year at your starting st Confidential KMS Technology, Inc 191B Hoang Van Thu, Phu Nhuan District, HCMC, Vietnam Tel (84 8) 3997 9722 Fax: (84 8) 3997 9720 www.kms-technology.com date ([specific amount in words] US dollars per year) which allows you to use the best services at any top hospitals in Vietnam (FV, Columbia Asia, Trieu Duties You will be required to undertake such duties as may be assigned to you in the proper performance of your employment KMS reserves the right to assign you, on a temporary basis, duties outside the normal nature of your employment 10 Confidential Information You will not, either during the period of your employment at KMS or after its termination, disclose or divulge any confidential information in respect of course of your employment 11 Conflict of Interest You will not, during the period of your employment at KMS, except with a specific approval of the company, undertake other work that to your 12 Notice of Termination Should you wish to terminate your employment at KMS, you will be required to give a [specific number] written notice for permanent employment or [specific number] written notice for probationary period This act of courtesy will also allow time for adjustment of work schedules and will be acknowledged in future references and rehiring decisions Should KMS wish to terminate your employment, the company is required to give you the same notice stated above We are pleased to present this offer to you, [Mr/Ms full name] because we know that you will make a valuable contribution to our company Furthermore, we believe you will achieve personal success in the process Should you have any questions regarding the arrangements, please contact us immediately Sincerely, _ -name] Managing Director of KMS Technology Date (mm/dd/yyyy): [the date sending offer] I, hereby, agree with the above terms and conditions Name: [ Date (mm/dd/yyyy): full name] ***Note: This offer is valid within 05 working days, from the time it is sent out It will be expired after that period Please confirm your decision within 05 working days Confidential KMS Technology, Inc 191B Hoang Van Thu, Phu Nhuan District, HCMC, Vietnam Tel (84 8) 3997 9722 Fax: (84 8) 3997 9720 www.kms-technology.com -Công Ty TNHH (Ban hành kèm theo - Fax: 08.39979720 /Bà: Sinh ngày tháng : / - - L T / : TP : Confidential KMS Technology, Inc 191B Hoang Van Thu, Phu Nhuan District, HCMC, Vietnam Tel (84 8) 3997 9722 Fax: (84 8) 3997 9720 www.kms-technology.com 2: - - 3: 1.1 1.2 1.2.1 1.2.2 g Vietcombank 1.2.3 1.2.4 1.3 1.4 1.5 Giáng sinh (25/12) 1.6 Confidential KMS Technology, Inc 191B Hoang Van Thu, Phu Nhuan District, HCMC, Vietnam Tel (84 8) 3997 9722 Fax: (84 8) 3997 9720 www.kms-technology.com 1.7 2.1 2.1.1 2.1.2 2.2 2.3 Nam 2.4 2.4.1 2.4.2 2.4.3 2.5 2.5.1 2.5.2 Confidential KMS Technology, Inc 191B Hoang Van Thu, Phu Nhuan District, HCMC, Vietnam Tel (84 8) 3997 9722 Fax: (84 8) 3997 9720 www.kms-technology.com 2.5.3 2.5.4 2.5.5 2.6 2.6.1 2.6.2 Confidential KMS Technology, Inc 191B Hoang Van Thu, Phu Nhuan District, HCMC, Vietnam Tel (84 8) 3997 9722 Fax: (84 8) 3997 9720 www.kms-technology.com 2.7 2.7.1 Ty 2.7.2 1.1 1.2 Thanh 2.1 2.2 y thi hành tháng Confidential KMS Technology, Inc 191B Hoang Van Thu, Phu Nhuan District, HCMC, Vietnam Tel (84 8) 3997 9722 Fax: (84 8) 3997 9720 www.kms-technology.com ngày tháng Confidential KMS Technology, Inc 191B Hoang Van Thu, Phu Nhuan District, HCMC, Vietnam Tel (84 8) 3997 9722 Fax: (84 8) 3997 9720 www.kms-technology.com ... TÁC TUY N D NG C A CÔNG TY TNHH KMS TECHNOLOGY VI T NAM .21 I Gi i thi u v công ty TNHH KMS Technology Vi t Nam: .21 Gi i thi u chung v công ty TNHH KMS Technology Vi t Nam: 21 SVTH: Phan... Vân 21 TH C TR NG CÔNG TÁC TUY N D NG C A CÔNG TY TNHH KMS TECHNOLOGY VI T NAM Tên cơng ty: CƠNG TY TNHH KMS TECHNOLOGY VI T NAM Tên giao d ch qu c t : KMS TECHNOLOGY VIET NAM Logo: Kh u hi u:... qu n tr c bi t t i công ty làm v công ngh cao Công ty TNHH KMS Technology Vi t Nam công ty chuyên cung c p gia công ph n m m cho th Vi c t o s n ph m ch ng c nhu c u yêu c t cao c a th ng khó