Internships are crucial for applying theoretical knowledge, developing professional and soft skills, building networks, and exploring career paths. They provide real-world experience and help evaluate and refine career goals.( Thực tập rất quan trọng để áp dụng kiến thức lý thuyết, phát triển kỹ năng chuyên môn và mềm, xây dựng mạng lưới, khám phá nghề nghiệp và đánh giá, hoàn thiện mục tiêu nghề nghiệp)
INTRODUCTION
About IELTS Champions Centre
1 IELTS CHAMPIONS Center is a reputable and highly regarded institution in the field of English education in Thanh Hoa Established in 2018 with the mission of "Elevating the quality of English education in Thanh land," the center has tirelessly strived to assert its position Under the leadership of CEO Le Hong Nhung, a TESOL master's degree holder from Northumbria University, United Kingdom, IELTS CHAMPIONS has become a trusted destination for thousands of parents and students.
Picture 1: Prestige and quality center
2 Based at HH08 Vinhome Star City, Dong Hai Ward, Thanh Hoa City, IELTS CHAMPIONS has become the first and only IELTS certification testing location in Thanh Hoa As a gold partner of IDP (International English Language Testing System), this center has achieved remarkable success throughout its operation.
3 The teaching team at IELTS CHAMPIONS is highly esteemed, with 100% holding international English teaching certification (TESOL) and extensive teaching experience Their creative, flexible, and language application-oriented teaching methods have helped thousands of students at this center easily grasp knowledge and develop their language skills.
4 IELTS CHAMPIONS is also proud of its streamlined and effective training roadmap, from basic to advanced courses, aiming to enhance English proficiency to international IELTS standards of 6.5 and above Not only a place for learning, IELTS CHAMPIONS is also a comprehensive educational ecosystem from primary school to IELTS certificate preparation, study abroad consultation, and English for businesses.
5 The impressive achievements of this center are undeniable, with over 5,000 trained students and thousands of students achieving IELTS scores ranging from 5.5 to 8.5 Many students have had the opportunity to study abroad in leading developed countries such as the United States, Canada, and Australia with substantial scholarships.
6 With the goal of spreading its brand and improving training quality,IELTS CHAMPIONS has expanded its branch system with Branch 2 at HH18 -15A Vinhomes Star City and Branch 3 at HH08 Vinhomes Star City In April 2023,the center also officially opened Branch 04 at Him Lam Van Phuc, Ha Dong, Hanoi,marking a new and significant step in elevating the quality of English education inThanh Hoa and Vietnam as a whole.
Functions and tasks of the Company
Beyond conventional English training, The IELTS CHAMPIONS Center offers a multifaceted experience It serves as a resource hub, fostering a thriving academic community for English language learners While delivering exceptional IELTS courses, the center goes above and beyond by fostering a supportive and encouraging learning environment This nurturing ecosystem empowers students as they navigate their language learning journeys and strive towards their goals.
IELTS CHAMPIONS excels in providing high-quality IELTS training courses Our team of experienced and internationally certified English teachers offers dedicated and professional support, guiding each student according to their proficiency level Courses are meticulously tailored to individual needs, ranging from basic to advanced levels, fostering comprehensive and effective development of English skills.
Moreover, IELTS CHAMPIONS plays an important role in providing rich learning resources and materials for students The center's library houses thousands of books, materials, and sample tests, allowing students to access additional resources for self-study and skill enhancement Additionally, the center regularly organizes seminars, workshops, and events on IELTS to expand knowledge and provide the latest information to students.
Another function of IELTS CHAMPIONS is to create a positive learning environment and encourage students It is not just a place of learning but also a vibrant academic community where students share knowledge, experiences, and support each other in their learning journey Through interaction and collaboration, students have the opportunity to develop communication skills, teamwork, and confidence in using English.
Especially, IELTS CHAMPIONS also plays a crucial role in preparing and supporting students to confidently and effectively participate in the IELTS exam. The center not only provides students with sample tests and simulated practice sessions to familiarize them with the format and requirements of the exam but also offers courses and individual counseling sessions to support students in improving their scores and achieving their goals.
IELTS CHAMPIONS fosters students' post-program success by providing study abroad consultations and guidance on scholarships and study programs in English-speaking countries The center assists students in refining their resumes, crafting essays, and preparing for study abroad interviews By offering these services, IELTS CHAMPIONS goes beyond language instruction, establishing itself as a valuable resource for students seeking to enhance their careers in English-speaking environments.
The IELTS CHAMPIONS Center is more than just a language teaching facility; it is a comprehensive educational destination aimed at enhancing English proficiency The core mission of the center is to equip individuals with the skills, knowledge, and confidence necessary to excel in the internationally recognized English proficiency test known as IELTS.
First and foremost, IELTS CHAMPIONS is committed to providing high- quality IELTS preparation courses, tailored to meet the diverse needs and goals of students Through comprehensive programs designed by experienced teachers, students are immersed in a profound learning environment that encourages language absorption, critical thinking, and effective communication skills These courses not only focus on mastering the English language but also develop strategies and techniques essential for success in the IELTS exam.
Furthermore, IELTS CHAMPIONS serves as a resource and support center for those aspiring to achieve their desired scores in the IELTS exam The center's library offers a range of study materials, textbooks, and sample tests, enabling students to self-study and enhance their skills comprehensively and diversely.Additionally, the center organizes counseling sessions, seminars, and events onIELTS to expand knowledge and provide the latest information to students.
Another crucial aspect of IELTS CHAMPIONS' mission is to foster a positive learning environment and support for students The center creates opportunities for students to explore interests, develop abilities, and build confidence in their learning journey Guidance and support from experienced teachers help students overcome challenges, set goals, and reflect on their learning process.
IELTS CHAMPIONS fosters collaboration and teamwork, fostering students' English proficiency and teaching skills through real-world projects This collaborative approach enhances communication abilities, instills confidence in using English, and promotes a sense of camaraderie among students striving towards a shared goal.
Finally, IELTS CHAMPIONS supports students in advancing their careers and education after completing the program The center organizes study abroad consultations and guides students on scholarship opportunities and study programs in English-speaking countries Additionally, the center provides support in building resumes, writing essays, and preparing for study abroad interviews Thanks to these functions, IELTS CHAMPIONS is not only a place of learning but also a reliable and supportive destination for those aiming to conquer IELTS and develop their careers in English.
Organizational structure
IELTS CHAMPIONS CENTER's organizational structure ensures operational efficiency and a supportive environment It comprises an executive board that provides strategic direction and functional departments specializing in various aspects of operations This structured approach fosters a professional workplace and comprehensive support for students and staff, facilitating seamless operations and a conducive learning environment.
The Executive Board plays a crucial role in leading and managing the day- to-day activities of the IELTS CHAMPIONS CENTER They have overall responsibility for building development strategies, shaping the future, and overseeing the operations of various departments They ensure that all decisions and guidance are implemented consistently and aligned with the center's goals and values.
The Teacher Management Department is responsible for recruiting, managing, and developing the center's teaching staff They ensure that teachers are professionally trained and experienced in teaching IELTS Additionally, this department manages task assignment, monitors work progress, and evaluates teacher performance to ensure teaching quality.
The Counseling and Admissions Department plays a vital role in interacting with students and creating a conducive learning environment They provide information and counseling to students about study programs, career orientation, and issues related to study and IELTS exams Furthermore, this department is responsible for organizing admission events, promotions, and communications to attract new students.
The Training Department is where effective and organized program implementation is promoted They plan and organize classes, allocate students to appropriate classes based on their level and learning objectives Additionally, this department ensures that teaching materials and curriculum are updated and aligned with the requirements of the IELTS exam.
The Administration-Accounting Department plays a vital role in the center's smooth operations by managing administrative and financial aspects They handle administrative procedures, student records, payroll, financial transactions, and reporting Additionally, they ensure compliance with relevant regulations and laws, maintaining the center's integrity and accountability.
Number of teachers, staff
Table 1: Number of teachers, staff
No Department/Unit Quantity Percentage (%)
1 Board of Directors: Accounting for 3.3% of the total staff, the Board of Directors plays a crucial role in leading and managing the center's overall operations Despite their small number, they ensure efficiency and flexibility in management.
2 Admissions, Training, Teacher Management, Accounting, Administration
- Human Resources, Marketing - Communications Departments: Accounting for a total of 40.0%, these functional departments ensure specialized operations and support for student teaching and learning This is a critical part of the organizational structure, ensuring excellence and quality in all aspects of the center.
3 Teachers: Accounting for the largest proportion of the total staff, this group is pivotal in ensuring the quality of teaching and learning for students This high proportion reflects the center's focus on investing in and developing a highly skilled and experienced teaching team.
4 Other staff: Accounting for 10.7%, this group ensures support and operation of auxiliary services for the center Although the proportion is not high, they still play an important role in maintaining the center's daily operations.
Overall, the organizational structure of IELTS CHAMPIONS CENTER is established in a reasonable and balanced manner, ensuring smooth and efficient operations The focus on improving teaching quality, supporting students, and maintaining a lean management system are important factors contributing to the center's effective operation and sustainable development.
Number of students studying at IELTS Champions Centre
Analyzing the number of students at IELTS CHAMPIONS CENTER reveals a clear picture of diversity and richness in the English language programs offered by the center The English communication and English for children programs are the two most popular programs, accounting for the largest proportion of students at 53.4% This indicates the significant interest and broad demand in the community for learning English across different age groups.
The demand for English language proficiency exams such as IELTS and TOEIC is also highly valued, representing 26.7% of the total number of students. This is a sign of students' interest in enhancing their English proficiency to prepare for important international exams like IELTS and TOEIC.
However, the basic English program attracts the fewest students, accounting for only 20.0% of the total number of students This may be due to lower demand from students who already have a strong English proficiency level or due to insufficient promotion and advertising for this program.
In assessing the effectiveness of the center's operations, the large number of students, estimated at around 1500, is a clear indicator that the center has attracted attention and trust from the community in learning English The relatively even distribution of students across each program is also a positive sign, indicating that the center meets the learning needs of students at different levels and purposes This demonstrates that the center has built and developed diverse and flexible learning programs, while providing a suitable learning environment for students to develop their English skills comprehensively.
MAIN CONTENTS
Theoretical foundations
Counseling English courses at IELTS CHAMPIONS CENTER involve not only introducing courses but also creating a solid knowledge foundation and providing detailed information for students to understand their options clearly This requires counselors to have deep knowledge of the courses, understanding of English, and empathy towards learners' psychology Below is an analysis of the necessary knowledge base for counseling English courses:
Counselors require a thorough understanding of the English courses offered to provide effective guidance They must be familiar with the content, objectives, teaching methodologies, and difficulty levels of each course This understanding enables them to distinguish between beginner-level courses, IELTS/TOEIC preparation courses, and specialized courses designed for professional skill development With this knowledge, counselors can tailor course recommendations to align with students' specific needs and desired outcomes, ensuring an optimal learning path.
Picture 2: One hour of listening lessons
Counselors need to have deep knowledge of English to address inquiries and provide detailed information about the courses They should be familiar with grammar structures, vocabulary, pronunciation, and language culture to explain clearly and understandably to students This helps build trust from students and ensures they receive accurate and reliable information.
Beyond simply introducing courses, it's about creating a supportive and encouraging environment for students Counselors need to understand learners' psychology, comprehend their difficulties, and concerns when learning English. They should know how to listen and empathize to provide the most suitable advice and solutions for each specific case.
Lastly, counselors need good communication and counseling skills to interact and build good relationships with students They should know how to convey information clearly and flexibly, while also actively listening and interacting with students to help them have the best learning experience.
2.1.2 Communicate with English teachers (especially foreign teachers)
Communicating with English teachers, especially foreign teachers, requires students to have a solid foundation of English knowledge to understand and interact effectively In the context of IELTS CHAMPIONS CENTER, where learningEnglish is at the core of the educational experience, this knowledge base becomes particularly crucial and diverse Below is a detailed analysis of the English knowledge foundation in communicating with English teachers, especially foreign ones:
To comprehend and engage in conversations with English teachers, students need to have a firm grasp of grammar and vocabulary This includes understanding sentence structures, tenses in English, as well as the ability to use appropriate vocabulary in various communication situations.
Effective communication with English teachers hinges upon students' proficiency in listening comprehension Students must not only grasp the teacher's verbal instructions but also formulate appropriate responses This mandates the cognitive abilities of focused attention, active listening, and rapid information processing.
Communication is a crucial aspect of learning English Students need to be confident in using English to converse and exchange ideas with teachers This includes developing pronunciation skills, confidence in using vocabulary and grammar, as well as the ability to create stories and ideas.
Cultural awareness is crucial when communicating with foreign teachers Understanding the teacher's native customs and communication norms enables students to effectively adapt their communication style, gestures, and attitudes This not only enhances the communication process but also helps students navigate cultural differences and build a rapport with their teacher.
Confidence and Willingness to Learn:
For effective interaction with foreign educators, students must possess confidence and a readiness to learn They should actively participate by expressing their thoughts, attempting new approaches, and embracing constructive criticism This openness to feedback and willingness to experiment are crucial for developing proficiency in English communication.
Picture 5: Take the exam confidently IELTS
2.1.3 Participate in the development of entrance tests and placement assessments according to the student's English proficiency
Basic English language knowledge serves as a crucial foundation for constructing entrance exams and assessing English proficiency levels of students.
To develop an effective entrance exam, a deep understanding of fundamental aspects of English such as grammar, vocabulary, pronunciation, and communication skills is required From this knowledge, questions and exercises with classification and assessment purposes are designed.
Starting with grammar, comprehending and applying grammar rules are pivotal in constructing exams This necessitates knowledge of sentence structure, tenses, nouns, verbs, adjectives, adverbs, and semantic relationships between sentence components Grammar exercises require students to fill in appropriate words or phrases, rearrange words into complete sentences, or correct grammar errors in given sentences.
Vocabulary is an indispensable factor in assessing students' English proficiency Vocabulary knowledge encompasses understanding and using words, phrases, parts of speech, and idioms in appropriate contexts Vocabulary tests include filling in appropriate words in blanks, synonyms and antonyms, or reading comprehension passages and answering questions about the meaning of words.
Pronunciation is a crucial aspect in evaluating students' communication abilities To achieve high scores, students need to accurately pronounce English sounds and intonation Pronunciation tests require students to pronounce words, phrases, or short sentences, or identify and correct pronunciation errors in given words.
My major tasks
No Department Internship Activities Internship Outcomes
2 Training Department * Participate in developing
* Assist teachers in teaching Participate in assessing student learning outcomes
* Gained understanding of modern English language teaching methods
* Developed teamwork and problem-solving skills
* Support teachers in training and development
* Participate in resolving teacher- related issues
* Gained understanding of teacher recruitment and training processes
* Developed communication and negotiation skills
* Enhanced knowledge of human resource management
* Assist with accounting and payment activities
* Participate in preparing financial reports
* Participate in auditing and reconciling accounting records
* Gained understanding of basic accounting procedures
* Enhanced knowledge of tax laws
* Assist with managing personnel records
* Participate in organizing office activities
* Participate in resolving employee-related issues
* Gained understanding of personnel record management procedures
* Developed organizational and time management skills
* Enhanced knowledge of labor laws
During my internship, I had the opportunity to participate in various departments of the center Each department provided me with valuable experiences and necessary skills in the field of English education Below is a narrative of my experiences through each internship department.
During an internship in the Admissions Department, I actively engaged in student reception, consultation, and marketing activities This immersion provided invaluable insights into the admissions process, allowing me to develop my communication and advisory abilities Furthermore, my involvement enriched my understanding of the English education market, equipping me with essential knowledge for future endeavors.
Next, I interned at the Training Department for a week During this time, I contributed to curriculum development and assisted teachers in teaching activities I also had the opportunity to assess student learning outcomes Through this, I grasped modern English teaching methods and honed teamwork and problem- solving skills I also gained a deeper understanding of English proficiency assessment.
After that, I interned at the Teacher Management Department for a week. During this time, I participated in teacher recruitment processes and supported teachers in training and development I also had the chance to address issues related to teachers Through this, I understood teacher recruitment and training processes and honed communication and negotiation skills I also gained knowledge of human resource management.
Next, I interned at the Accounting Department for a week During this time, I assisted in accounting tasks, payments, and participated in financial reporting I also participated in auditing and reconciling accounting records Through this, I grasped basic accounting procedures and honed accounting software skills I also gained knowledge of tax laws.
Afterward, I interned at the Administration - Human Resources Department for a week During this time, I supported personnel file management and participated in organizing office activities I also participated in addressing issues related to employees Through this, I understood the personnel file management process and honed organizational and task arranging skills I also gained knowledge of labor laws.
During this time, I participated in developing marketing strategies and supported brand promotion activities I also participated in managing the center's communication channels Through this, I understood effective marketing strategies and honed creativity and design skills I also gained knowledge of communication management.
In summary, my internship at the center provided me with valuable experiences and skills I understood the work processes and gained deeper insights into the field of English education From admissions support, teacher training, human resource management, accounting, administration-human resources to marketing and communications, I developed skills such as communication, teamwork, problem-solving, task organization, and creativity.
I am very grateful for the support and opportunities that the center has provided me during my internship The results achieved during this process have significantly contributed to my personal development I believe that the skills and knowledge gained will play an important role in my future career in the fields of education and management.
Results
2.3.1.New skills acquired and skills improved
To excel in my internship at IELTS Champions Center, there are several essential skills that I should possess.
To succeed in the internship role at IELTS Champions Center and in theEnglish language industry in general, there are several necessary skills that I should develop These skills will help me confidently and effectively carry out my work, while also laying the groundwork for personal and professional development in the future.
One of the most crucial skills is communication In the internship role at IELTS Champions Center, I will meet and communicate with a diverse range of students and teachers Understanding and conveying information clearly and effectively is vital I need to develop listening and comprehension skills, as well as the ability to express opinions accurately and coherently Additionally, I need to refine communication skills by using appropriate language and demonstrating confidence and expertise in the field of English.
Furthermore, time management and organizational skills are also crucial In the internship role, I will have to handle various tasks and projects The ability to prioritize tasks, plan, and manage time will help me efficiently complete tasks and ensure deadlines are met Additionally, organizational skills will help me maintain order and progress in daily work.
Collaboration and teamwork are crucial for an internship role at IELTS Champions Center Effective coordination and communication among team members are essential to reach shared objectives Active listening, information sharing, and teamwork skills contribute to job satisfaction and success By working together, interns can overcome challenges and achieve desired outcomes.
Another important skill is problem-solving ability In the internship role, I will encounter complex situations and challenges The ability to analyze problems, seek creative solutions, and implement action plans will help me overcome obstacles and achieve desired results Additionally, I need to develop patience and perseverance to not be discouraged by difficulties in problem-solving.
Additionally, proficiency in using information technology and the ability to work with relevant software and tools are also important factors In the internship role at IELTS Champions Center, I need to use student management tools, English assessment software, and other online learning applications Mastering and proficiently using these technologies will help me work efficiently and enhance my expertise in this field.
During the internship, I identified weaknesses in handling complex communication situations and expressing opinions To enhance these skills, I plan to participate in courses or training sessions on effective communication and presentation techniques By doing so, I aim to improve my ability to convey ideas clearly, confidently, and persuasively in various communication contexts.
I also seek feedback from others to improve my communication skills.
Overcoming time management challenges requires proactive measures Learning to plan and prioritize tasks establishes a clear structure for work Leveraging effective time management tools streamlines processes and enhances efficiency Additionally, systematic work progress tracking provides valuable insights for refining strategies and staying on top of deadlines.
Lastly, improving my English skills is also an important factor In the internship role at IELTS Champions Center, the ability to use and understand English proficiently is crucial I enhance my English skills by participating in language activities, reading English books and articles, practicing listening and speaking, and participating in advanced English skill courses or classes.
2.3.2 The knowledge gained after the internship picture 6: Communicate confidently
Throughout my internship at IELTS Champions Center, I will acquire a range of essential knowledge about the English language My work at the center will help me grasp grammar, vocabulary, writing skills, and listening and speaking skills, all of which are crucial factors in achieving success in the IELTS exam and proficient English usage.
One of the primary areas of knowledge I will gain is English grammar. During the internship, I will master basic grammar rules and enhance my ability to apply them in English writing and speaking I will learn about sentence structures, tenses and time, types of words, clauses, and the relationship between sentences in texts Understanding and using grammar accurately is essential to build a solid foundation for success in English usage.
Expanding vocabulary is also a significant goal in the internship process.IELTS Champions Center will help me strengthen my vocabulary through reading and listening to various English materials I will be exposed to specialized vocabulary, idioms, phrases, and common language used in IELTS exams. Mastering vocabulary will improve my understanding and usage of English confidently and flexibly.
Through this internship, I will refine my writing abilities, enhancing my capacity to produce diverse texts, including essays, letters, and reports The IELTS Champions Center will guide me in organizing my ideas effectively, structuring sentences coherently, and expressing my thoughts with clarity and logic I will acquire the skills to craft compelling introductions, develop well-structured paragraphs, and conclude my writings persuasively By honing my writing proficiency, I aim to become proficient in conveying my opinions and ideas in English with confidence.
Listening and speaking skills will also be particularly emphasized during my internship at IELTS Champions Center I will be exposed to diverse listening materials, including real-life tests and daily conversations Through listening practice, I will improve my ability to understand various language forms and accents, thereby enhancing my scores in the IELTS exam Additionally, I will have the opportunity to develop English speaking skills through discussion exercises, presentations, and teaching tasks Practicing listening and speaking will make me more confident and flexible in communicating in English in any situation.
Furthermore, during the internship, I will be exposed to rich study materials and resources IELTS Champions Center provides textbooks, exercises, mock tests,and reference materials to help me grasp the necessary knowledge and skills for the
IELTS exam I will learn to use these learning resources effectively, analyze and apply important information to my study and revision.
CONCLUSION
Main conclusion
My internship at the IELTS Champions Center immersed me in a professional English teaching environment, providing me with invaluable experiences and knowledge It strengthened my foundational understanding, highlighted areas for skill development, presented challenges that fostered growth, and imparted lasting lessons that have shaped my approach to teaching.
Before starting the internship, I had a solid foundation of English language knowledge, including grammar, vocabulary, and reading, writing, listening, and speaking skills However, during the internship, I realized that this foundational knowledge needed to be linked with effective teaching methods to deliver the best to students I learned how to design and structure lessons, use appropriate materials, and create creative activities to encourage student participation and interest As a result, I became more proficient in English teaching methods and techniques.
During the internship, I recognized the importance of improving certain skills to become a better English teacher One of the crucial skills is communication and interaction with students I learned how to listen and understand students' needs while creating a comfortable and supportive learning environment I improved my communication skills to convey messages clearly and effectively, while encouraging student participation and contribution.
During my internship, I encountered challenges in working with students of varying levels and needs To address this, I developed tailored learning plans based on individual assessments Furthermore, I designed and graded tests to gauge progress and provide constructive feedback, enabling me to meet the diverse learning requirements of my students.
An important lesson I learned from the internship is the ability to work in a multicultural and multilingual environment I learned how to respect and appropriately respond to the cultural values and needs of students from various countries Moreover, I learned how to use language flexibly to ensure effectiveness and efficiency in conveying knowledge.
Suggestions
The University of Culture, Sports, and Tourism in Thanh Hoa Province has improved the quality of education and enhanced the reputation of the English Language Department through the following measures:
1 Investing in teaching resources: Ensuring the department has sufficient highly qualified, experienced, and passionate teachers Additionally, providing modern learning materials and tools to enhance students' learning experiences.
2 Creating a diverse learning environment: Establishing a multicultural and multilingual learning environment for students to experience and develop communication skills in various situations Organizing extracurricular activities, lectures, and English competitions to help students improve their language skills and confidence in using English.
3 Expanding supplementary courses: Offering supplementary courses in grammar, professional writing, teaching skills, and international certifications such as TESOL or CELTA for students interested in further study in English language. This will make students more competitive in the job market and enhance the teaching abilities of lecturers.
4 Establishing partnerships with universities and international organizations:Building cooperative relationships with reputable universities and international organizations in the field of English language teaching This provides opportunities for students and lecturers to study and exchange knowledge, while enhancing the quality of education and research in the department.
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