Giáo trình tiếng anh chuyên ngành lữ hành hướng dẫn 2 phần 2 hướng dẫn (ngành quản trị dịch vụ du lịch và lữ hành trình độ cao đẳng)

Trang 1 ỦY BAN NHÂN DÂN THÀNH PHỐ HÀ NỘI Trang 5 TUYÊN BỐ BẢN QUYỀN Tôi xin cam đoan cuốn giáo trình này do cá nhân tôi biên soạn, dựa trên kiến thức chuyên môn của bản thân cùng với

ỦY BAN NHÂN DÂN THÀNH PHỐ HÀ NỘI

TRƯỜNG CAO ĐẲNG THƯƠNG MẠI VÀ DU LỊCH HÀ NỘI

GIÁO TRÌNH

Môn h ọc: TI ẾNG ANH CHUYÊN NGÀNH

L Ữ HÀNH HƯỚNG DẪN 2 – PHẦN 2: HƯỚNG DẪN Ngành: QU ẢN TRỊ DỊCH VỤ DU LỊCH VÀ LỮ HÀNH Trình độ: CAO ĐẲNG

(Ban hành theo Quyết định số: 194/QĐ-TMDL ngày 01 tháng 8 năm 2019)

HÀ NỘI, 2020

TUYÊN B Ố BẢN QUYỀN

Tôi xin cam đoan cuốn giáo trình này do cá nhân tôi biên soạn, dựa trên kiến

thức chuyên môn của bản thân cùng với các tài liệu liên quan đến môn học đã được

liệt kê rõ ràng, chi tiết trong danh mục tài liệu tham khảo cuối giáo trình

Tài liệu này thuộc loại sách giáo trình nên các nguồn thông tin có thể được phép dùng nguyên bản hoặc trích dùng cho các mục đích về đào tạo và tham khảo

Mọi mục đích khác mang tính lệch lạc hoặc sử dụng với mục đích kinh doanh thiếu lành mạnh sẽ bị nghiêm cấm

L ỜI GIỚI THIỆU

Hiện nay, du lịch là một trong những ngành được ưu tiên phát triển của

Việt Nam Theo số liệu năm 2018 của Vụ Lữ hành (Tổng cục Du lịch, Bộ VHTTDL), cả nước có gần 7000 hướng dẫn viên du lịch quốc tế, trong đó lượng người cần tiếng Anh chiếm đến 50%, còn lại là các ngôn ngữ khác, Như vậy, trung bình mỗi năm Việt Nam đón trên 10 triệu lượt khách quốc tế nhập cảnh để tham quan du lịch và kinh doanh

Đối với các trường đại học, cao đẳng và các cơ sở đào tạo nghề, việc giảng dạy ngoại ngữ chuyên ngành là rất cần thiết, những kiến thức này sẽ giúp sinh viên có thể giao tiếp và vận dụng những hiểu biết chuyên ngành đã học với khách du lịch hay đối tác nước ngoài khi tiếp xúc hoặc làm việc với họ tại các công ty lữ hành hay tại doanh nghiệp hoặc ở bất cứ nơi nào

Giáo trình Tiếng Anh chuyên ngành Lữ hành hướng dẫn 2 - Phần 2: Hướng

dẫn dành cho các sinh viên đã có kiến thức về Tiếng Anh chuyên ngành lữ hành

hướng dẫn 1, đã hoàn thành chương trình tiếng Anh cơ bản, có khả năng nghe,

nói, đọc, viết ở trình độ trung cấp, có kiến thức cơ bản về chuyên ngành lữ hành hướng dẫn

Giáo trình gồm 2 phần:

Phần 1 gồm 10 bài và 2 bài ôn tập có nội dung liên quan đến các kiến thức chuyên sâu về nghiệp vụ hướng dẫn như: đón khách, thuyết minh tại điểm, xây dựng chương trình tour… Mỗi bài gồm 8 phần theo bố cục chặt chẽ

Phần 2 gồm các bài thuyết minh tại điểm với các chủ đề về du lịch Việt Nam Giáo trình giúp cho sinh viên:

- Có kiến thức cơ bản và chuyên sâu về chuyên ngành lữ hành hướng dẫn bằng tiếng Anh thông qua số lượng từ vựng, cấu trúc ngữ pháp, thuật ngữ chuyên ngành

- Có các kỹ năng, nghiệp vụ liên quan đến lĩnh vực lữ hành hướng dẫn

- Có kiến thức về chuyên ngành lữ hành hướng dẫn, liên quan đến hoạt động kinh doanh thông qua thực tiễn kinh doanh du lịch của các công ty lữ hành

- Nâng cao trình độ tiếng Anh thông qua 4 kỹ năng nghe, nói, đọc, viết trong lĩnh vực chuyên ngành lữ hành hướng dẫn

Trong quá trình biên soạn tôi đã cố gắng lựa chọn, xây dựng nội dung sát với kiến thức chuyên ngành, phù hợp với chương trình khung và chương trình chi tiết của Nhà trường

Nội dung chính để biên soạn giáo trình này:

- Dựa vào một số giáo trình Tiếng Anh về chuyên ngành lữ hành hướng dẫn có liên quan nhiều đến các lĩnh vực trong ngành du lịch của các tác giả trong

và ngoài nước trong thời gian gần đây nhất, giúp sinh viên thực hiện được mục tiêu giao tiếp thông thường trong công việc, hoàn thiện thêm kiến thức chuyên môn nghiệp vụ bằng cách cung cấp cho sinh viên khả năng diễn đạt về ngôn ngữ

ở các kỹ năng quan trọng đối với nghề lữ hành hướng dẫn

- Dựa vào một số hiện tượng ngữ pháp được lựa chọn kỹ để phù hợp với mục đích củng cố kiến thức cơ bản đã học và mở rộng, nâng cao để ứng dụng trong từng bài

- Dựa trên các kỹ năng đọc, thuyết trình và nghe nói lấy từ các giáo trình

tiếng Anh với mục đích phát triển ngôn ngữ, có mở rộng về chuyên ngành lữ hành hướng dẫn

Trong thời gian làm giáo trình, tôi nhận được rất nhiều sự giúp đỡ, đóng góp quý báu từ phía các bạn đồng nghiệp trong khoa Ngoại ngữ, khoa Du lịch,

và Ban giám hiệu

Tôi xin chân thành cảm ơn các khoa và sự chỉ đạo sát sao của Ban Giám Hiệu, Phòng Đào tạo trường cao đẳng Thương mại và Du lịch Hà Nội

Trong quá trình biên soạn không thể tránh khỏi những thiếu sót, kính mong các đồng nghiệp góp ý để tôi điều chỉnh, hoàn thiện

Xin trân trọng cảm ơn!

Chủ biên

Nguy ễn Thị Hồng Hạnh

- Greet and welcome guests

- Use structures to confirm guests‘identity

- Write an arrival information

* Attitude:

- Express confidence in communication

- Be responsible for working

1 PRESENTATION

Look at the photos and answer the following questions

1.1 Where are they?

Example: at a hotel

1.2 What type of tourist or visitor is being welcomed in each case?

2 VOCABULARY

Arriving and moving on

2.1 Look at the list of arrival places Where do you find them?

Example: at an airport, at a seaport, at a land border

2.3 Complete the arrival information sheet using words from 2.3

If you have a 1 flight, please go to the _2 lounge There is a 3 bus between the airport and the city centre This scheduled 4 takes approximately 30 minutes (45 minutes in the 5) Alternatively, you can go to the 6 rank If you have pre-booked the transfer 7, please go to the information 8

to meet your driver If you have pre-booked a hire car, please go to the desks

2.4 Insert the correct word from the box into the gaps

1 When you arrive in a country from overseas the _ checks your passport

In some countries you must have a _ before you can enter Then you proceed to the _ area to pick-up your bags and then to the _ who may, (but not always) check your baggage

2 When you leave a country you must first _ with the airline to get your boarding pass If there are a lot of people you must _

Then you go through _, where they check your travel documents and then

to the _to wait for your flight

3 On most international flights you have a _ of 20 kilograms per person Many airlines allow you to take one bag on to the aircraft usually a maximum weight of 7 kg This is called a _

2.5 Study the paragraph above and answer the following questions

1 What word means ‗abroad‘?

2 What are ‗travel documents‘?

3 What word means ‗go in‘?

4 What are ‗international flights‘?

customs officer departure lounge carry-on bag

check in immigration officer baggage

collection baggage allowance queue

travel documents immigration visa

5 Can you name some ‗airlines‘?

6 What word means ‗no more than‘?

7 What is another word for ‗plane‘?

8 What is another word for ‗depart‘?

9 What words mean ‗for each‘?

3 READING

Welcome - the first encounter

3.1 Match the words with their dictionary definitions

1 encounter

2 experience

3 hospitality

4 welcome

a friendly and generous behavior towards guests

b a meeting, especially one that is sudden and unexpected

c a greeting that is given to somebody when they arrive, especially a friendly one

d something that has happened to you, often unusual or exciting

1 , 2 , 3 , 4

3.2 Read the text Which subtitle do you think is the best?

• Tourism: the encounters industry

• Tourism: the experience industry

• Tourism: the hospitality industry

• Tourism: the welcome industry

An introduction to working in tourism

Tourism is about encounters - encounters with people, with places, and with experiences And the most important encounter is the first one: arrival and greetings Get that one right and the rest is much easier Arrival encounters can take place anywhere: at the airport, at the hotel, at the campsite, in the restaurant, on the tour bus, or at the attraction Wherever it takes place, the rules are the same:

3.3 Which of the six points (a-f) would include this advice?

1 Offer to carry a bag, to get a drink, to open the door, anything to show you're there to help

2 Do your research - know who you're meeting, know where you're going

3 Have confidence in your abilities and personality

4 There are many ways of greeting in different countries, but the smile is

universal

5 Dress appropriately - be smart, clean, and tidy

6 Find out about the person you're with, and ask them about themselves

3.4 Read the passage and answer these questions

1 What do you know about Egypt?

2 Is this a dessert or on the mainland?

to the sled A lubricant may have been poured upon the road to reduce friction Egyptians successfully completed the most massive building projects in all

of history There is nothing magical or supernatural in the means by which they achieved their goals, as is commonly thought By all indications, they retained their knowledge of construction throughout their history, but they were limited after the Fourth Dynasty not by the lack of technology but rather by the lack of the abundant resources that were previously available More than two thousand years later, the Romans would move huge stones, some weighing nearly 1,000 tons, using similar techniques at Baalbek

2 Sleds were dragged by animals not humans

3 It is possible that Ancient Egyptians could have lubricated their roads to aid transportation

4 The building work of the Ancient Egyptians is unrivalled

5 Some people believed that magic may have been used by the Ancient

4 LANGUAGE STUDY AND PRACTICE

* Language study

1 Welcoming

Welcome/ Welcome to Vietnam

Or welcome back to Hoi An

2 Introducing yourself

* Informal: Hi My name‘s Joane

Oh, hi I‘m Elex

* Formal: Good morning My name is Hong Hanh

May I introduce myself? I‘m your guide

3 Introducing someone else

This is…

Have you met….?

4 Checking someone identity

You must be…

It‘s…, isn‘t it?

1 Thank you That‘s very kind

2 Can I help you with your bags?

3 Do you like travelling?

4 How long does it take to get there?

5 Do you travel abroad a lot?

6 I‘m here to take you to our office

7 No, it‘s all right, thanks They‘re not heavy

8 This way

9 Did you have a good flight?

10 You can put your bags in the boot

4.2 Look at the phrases, select the correct answer

1 Good afternoon How _ (is / are) it (going / you)?

2 I‘ll Mr Mores know you are here (tell/ let)

3 How was the (flight / ride)? The airline staff was great

4 _ (do / did) you _ (have / had) a good flight?

5 What _ (does / was) the weather _ (love / like)?

6 How was the (train / flight) ride? It was nice

7 (Had / Have) you been to Paris before? Yes in 2008

8 Would you like some (sugar / sweet) and milk with your tea? Just milk

4.3 Match the questions with these answers and practice the dialog

1 Good afternoon How is it going?

2 Did you have a good flight?

3 What was the weather like?

4 Have you been to Paris before?

5 How long was the train ride?

6 Maybe I can help you?

a Very nice and sunny

b It was short, about 55 minutes

c Yes, I have an appointment with Mr Smith

d No, horrible service and the plane was full

e Yes, three times in 2001, 2008 and 2010

f I‘m ok

5 LISTENING

Greeting and introducing

5.1 Listen to eight greetings and introductions For each one, answer the questions

1- Where does the conversation take place?

2- Have the speakers met before?

3- Is the conversation formal or informal?

4- Is another person or are other people introduced?

5.2 Listen again and complete the sentences

1 Hello, Peter – it‘s again Welcome to Atlanta How was your flight?

2 Hello, and joining us tonight Praphat and

my colleague Amphai We‘ll on tonight‘s excursion

3 Good , Mr Ellman Is everything to ? get you some more wine?

4 introduce myself? My name is Chie Mashida and I‘m the

manager to the people who are going to be looking after you during the conference Masako…

5 A- Hi, it‘s Johann, ? Glad you could make it ?

B- Good, yeah You?

A- Have you Lucy? She organized this reception

6 Ladies and gentlemen, Paradise Cruises, you all on board We to offer you a complimentary glass of champagne

7 You Ms Holweger Welcome to Copenhagen take your bag for you

8 Welcome , Dr Allegretti Nice We‘ve put you in your usual room

5.3 Listen to someone picking up a car from the car hire desk at Cape Town airport Complete the online booking form

Listen again Complete the questions used by the assistant for each of the prompts from a training guide

6.1 You‟re meeting a visitor to your country at the airport

Apart from ‗welcome‘, what topics might you talk about? Choose from the list

or think of your own

* comfortable flight?

* visited this country before?

* hungry or thirsty?

* the weather where they came from

* a brief history of your country

* what‘s going to happen in the next hour or so

* people and places in the visitor‘s country that you know

For each one you choose, what would your first sentence be?

6.2 You are at a reception for an international tourism fair in your city

Work in two groups

Group A: Meeters and greeters

You are working at the reception Your job is to welcome each of the guests and begin a short conversation You may want to offer something or introduce the guest to another person

NOTES

Make sure that you treat each guest with the appropriate level of respect and formality

Two of the guests should be people that you already know

None of the guest should be left on their own

You should meet and greet as many different guests as possible

Group B: Guests

Write your name and job/ position on a badge/ label

Choose from this list or think of your own

* a local hotel manager

* a local tour operator

* a local travel agent

* a tour guide * the mayor of the city (a VIP) * an invited guest from another country the driver who brought the mayor When you have finished, change roles and repeat the activity 6.3 Read and practise the text Good morning everyone My name is Luca On behalf of Suntan Tours, I'd like to welcome you all to Los Cabos The bus ride to your hotel will take about fifteen minutes Right now I'd like to take a minute to familiarize you with the area and discuss some brief safety precautions Firstly, I ask that you remain seated until we reach our destination and that you not eat or drink while on the bus Secondly, please realize that it is against the law to get drunk in public Enjoy your vacation 7 WRITING Arrival information Write an arrival information sheet for your city or region If appropriate, include sections on:  General arrival information  Airport to city/town centre  Intercity buses and trains  Other arrival points  Car hire  Information -

-

-

-

-

-

-

-

8 EXERCISES

8.1 Choose the letter A, B, C or D to indicate the correct answer to each of the following questions

1 The man arrived at the bus stop after we _ for him for about 2 hours

A had waited B were waiting C waited D have waited

2 Tom _ on the beach at this time next week

A is going to lie B will lie C will be lying D lies

3 I will come and see you before I _ for Hanoi City

A leave B will leave C left D shall leave

4 He said he _ at home

A is staying B has stayed C was staying D will stay

5 I‘m going to go out and _

A have cut my hair B have my hair cut C cut my hair D my hair be cut

6 I didn‘t regret _ a year traveling around the world

A spend B to spend C spending D to spending

7 Next month when there _ a full moon, the ocean tides will be higher

A is being B is C will be D will have been

8 If they _ me to their wedding party, I wouldn‘t refuse

A had invited B invited C invite D would have invited

9 It‘s necessary for her _ back home before 10 p.m

10 They would _ go to Ho Chi Minh City by plane than travel by train

A like B rather C prefer D better

8.2 Rewrite the sentences without changing their meanings

1 This city is inaccessible in winter due to heavy snow

Heavy snow makes _

2 It rained heavily, so we didn‘t go camping

Had it not _

3 I haven‘t been to this place before

This is the first time _

4 The last time I went camping was when I was in Hue city

8 The man tried to escape but the police stopped him

The police prevented _

9 ―Would you like to come to my party tomorrow?‖ Nam invited me

2 We (A) will be cycled to (B) their village (C) at this time (D) next Sunday

3 (A) Did he (B) go to the pop concert next (C) weekend for (D) a change?

4 (A) A tourist asked (B) how far (C) was it from Ho Chi Minh City (D) to Hanoi

5 We (A) are not (B) allowed to (C) cycling in the park, (D) are we?

6 She (A) was seen (B) go to the beach (C) with some (D) other people

7 He (A) is moving to Lang Son City, (B) that is (C) in the north-east (D) of Vietnam

8 Maryland, (A) even though a southern state, (B) remained (C) loyalty to The Union (D) during the Civil War

9 Mrs Steven, (A) along with her cousins (B) from New Mexico, (C) are

planning (D) to attend the festivities

10 The museum (A) contains sixth century sculptures, (B) eighteenth century swords and (C) the dress worn by nineteenth century (D) royal family

8.4 Read the passage and answer these questions

Stonehenge Monument

Stonehenge is an ancient monument situated about ten miles north of Salisbury in England It was built about 4500 years ago, but by whom and for what purpose remains a mystery The builders must have known of geometry They may have been influenced by the Mycenaeans, whose architecture was similar Some of the stones must have been brought from West Wales, over 135 miles away These stones weigh more than fifty tons They may have been brought on rafts and rollers Experts say that it must have taken 1500 men more than five years to transport them Stonehenge was probably built in three stages First, settlers from continental Europe built a temple for sun worship Later the

"Beaker" people added the stone circles Finally, people of the Wesse Culture transformed Stonehenge into an observatory They could calculate the exact time of Midsummer and Midwinter and of equinoxes

Questions:

Choose the correct answer A, B, C or D

1 We understand from the passage that the construction of the Stonehenge

A) began 135 miles away from Salisbury

B) is thought to have taken place in more than one stage

C) was first documented by the Mycenaeans

D) is not a mystery that needs to be solved

E) was completed in less than five years

2 It is pointed out in the reading that the Stonehenge

A) was built by the Mycenaeans, who were very advanced in geometry

B) probably has religious origins, possibly for worship of the sun

C) had no astrological purposes

D) was erected thousands of years ago in West Wales

E) is still used to calculate the changes of the seasons

3 According to the passage, there is no certainty about

A) where the Stonehenge was built

B) what kind of stones were used in the construction of the Stonehenge

C) how to calculate the exact time of Midsummer and Midwinter and of

8.5 Read the passage and answer these questions

The Statue of Liberty

Finally, on August 5th, 1884, workers began building the Statue of Liberty’s pedestal, or foundation, on a small island in New York Harbor

The statue is made of a covering of pure copper, put on a (1) (originally puddled iron) with the exception of the flame of the torch, which is coated in gold leaf (originally made of copper and later altered to hold glass panes) It (2) stonework pedestal with a foundation in the shape of an irregular eleven-pointed star The statue is 151 ft (46 m) tall, (3) and foundation, it is

305 ft (93 m) tall

She was a gift from the people

of France to the (4) 100th

anniversary of America’s

independence from Great Britain She

was sculpted by Frederic Bartholdi

Barry Moreno wrote The Statue of

Liberty Encyclopedia He says

Frederic Bartholdi chose the place

where the statue was placed “And

while entering the harbor by ship he

saw a small island called Bedloe’s

Island

And he saw Manhattan, and he was (5) vistas, and he was aware that New York was the pre-eminent harbor So he selected (6) Statue of Liberty for that reason He realized his statue would have a greater impact in the busiest harbor.”

It took more than two years to complete the pedestal and statue on the island The Statue of Liberty was dedicated by President Grover Cleveland on October 28th, 1886 Millions of (7) immigration stations on Ellis Island -

near Bedloe’s Island - came to see the Statue of Liberty as a symbol of their new lives in America

Question:

Seven parts of sentences have been removed from this article about the Statue of Liberty For each space in the text, write the letter of the extract that should go there There is one extra removed part that does not belong

to the text

A - United States to mark the

B - is on a rectangular

C - passengers heading for the

D - New York as the site of the

E - framework of steel

F - the best location

G - but with the pedestal

H - struck by the magnificent

8.6 Practise the following conversations

Conversation 1

Guide: It‘s about a three-minute ride up to the top of the mountain As we

pass the two towers, the gondola may sway a little

Tourist 1: This thing is safe, right?

Guide: Yes, you don‘t have anything to worry about We do about 100

trips a day up the mountain, and these tours have been going on for over ten years without any accidents Keep your eyes open for wildlife as we ascend It isn‘t uncommon to see deer and even bears

Tourist 2: What‘s that mountain to the left called?

Guide: That‘s Mount Karen And to the right of that with the three small

points is Mount Brown Now, if you look up straight ahead, you should be able to see a large eagle‘s nest Does everyone see it there?

Tourist 1: Are there any baby birds?

Guide: That‘s a good question I haven‘t seen any yet, but we usually see

them around this time of year

Tourist 2: What‘s that lake down there, to the right of the green meadow? Guide: I‘m glad you asked That‘s John Lake It‘s actually a man-made

pond that was built as part of a conservation effort over twenty years ago During the 70‘s there was a lot of clear-cutting of forests

in the area, and much of the wildlife was lost Since John Lake was built, ducks, swans, and geese have returned to the area

Tourist 1: Is this the highest mountain in this region?

Guide: No Actually, Mount Heather, which we will be able to see in just a

minute, has the highest peak But, this is the highest mountain for recreational purposes like skiing and guided tours

Tourist 2: Can you ski throughout the year?

Guide: No, it warms up enough to actually suntan up there in the summer

Oh, look everyone There are two deer feeding in the clearing right below us

Tourist 1: Thanks That should be a great photo So… what is there to do

besides ski at the top of the hill at this time of the year?

Guide: Oh, there‘s plenty to do We have horseback riding, snowmobile

tours, and a petting zoo for children If you look to your left, you‘ll see the snowmobile trail going through the mountain

Conversation 2

Guide: If you have any questions while we‘re going along, please don‘t

hesitate to ask

Tourist 1: I have a question actually

Guide: Sure, what‘s that?

Tourist 1: Where‘s the best place to have dinner around here?

Guide: Well, that‘s a tough question There are so many good restaurants

My personal favorite is Spaghetti Alley

Tourist 1: How do we get there?

Guide: I‘ll point it out when we pass it It‘s going to come up on your right

in a few minutes

Tourist 2: My daughter wants to know if we‘re going to be passing any castles

today

Guide: Castle? No, I‘m afraid all of the castles are further into the city

We‘re going to be staying near the coast today I can give you a map of the city, though It shows where all of the castles are

Tourist 1: Sorry, I have another question

Guide: No problem That‘s what I‘m here for

Tourist 1: Are we allowed to take pictures once we get inside the museum? Guide: Oh, I‘m glad you asked that I forgot to mention that taking

photographs inside the art gallery and the museum is prohibited However, you can take pictures of the grounds and the outside of the buildings The architecture is beautiful

Tourist 2: Oh, and what time will we be stopping for lunch?

Guide: We‘ll break around noon and meet back at the bus at 12:45

Tourist 2: Thank you!

Guide: You are welcome

Conversation 3

Guide: Hi I am your guide who is going to help you to explore Delhi

today

Tourist: Yeah sure

Guide: This is the heart of Delhi which is also known as CP

Tourist: Could you please tell me the full form of CP?

Guide: Connaught Place

Tourist: What‘s so special about this place?

Guide: It‘s the best place to hang out, a place where you can get almost

everything It‘s not only a commercial hub but a transportation hub

as well

Tourist: Is this place good for shopping also?

Guide: Yes! Here you can get all the trendy and branded items of every

range

Tourist: Is there any shop which is famous for clothes?

Guide: Yes Shop no 36 near west block is very famous for clothes

Tourist: What kind of clothes will I get there?

Guide: Ethnic as well as western clothes Both the options are available

there

Tourist: Is there any place where I can click a lot of awesome pictures? Guide: Yup! The Inner circle of CP is best for photo-shoot

Tourist: What kind of environment is there?

Guide: It offers absolutely lively environment There is also a central park

where you can sit for hours and relax And you can also take pictures of our nation flag which is right in the middle of that park Tourist: That‘s marvelous Could you please guide me there?

Guide: Yeah sure

UNIT 2: TOURIST INFORMATION

- Use the grammar rule of compound noun, advice and suggestion to

book tours for guests

- Develop listening skill for specific information related to tourist information

- Practise dialogues between a tourist information officer and a visitor to the city

- Write a tourist information advice

* Attitude:

- Express confidence in communication

- Be responsibe for working

1 PRESENTATION

1.1 How many different ways of providing information to tourist can you think of? Use the photos to help you

Example: printed brochures and leaflets

1.2 What types of encounters with the public do they involve?

Example: face-to- face (at a Tourist Information Centre)

4 children activities? D This month‘s featured events

5 transport? E Places to visit

6 guided tours? F Emergency health care

7 emergencies? G Places to stay

H Family fun

I Getting about

2.2 Which of these words do you associate with

1 A Tourist Information Center

2 A website

3 Other sources

1 _ 2 _ 3 _

4 5 6 _

7 8 _ 9

10 11 _ 12 _

2.4 Fill in each blank with the proper (best) response from the list below

destroyed attractions historic capital blocks

cheaper century incredible concentrated trap

1 This is a very modern city There aren't many _ buildings

2 Almost all of the _ are located in the central area

3 All the sights are _ in this area

4 Most of the city was _ during the war, and rebuilt afterwards

5 This building is from the 17th _ It used to be a royal residence

6 A tourist _ is a place (restaurant, store, etc.) designed to attract

travelers/tourists These types of places are usually more expensive than places where "locals" go

7 Wow! What an _ view!

8 This used to be the _ of our country

9 We're not looking for an expensive hotel We want something _ that's

10 The post office? Go straight for three _ You'll see it on your right

2.5 Fill in each blank with the proper (best) response from the list below

light, architecture, landmarks, restored, cobblestone, tropical, vendors,

check, climb, ruins

1 The castle has been _to its former glory

2 I can see the _ (= remains) of the old fort from my hotel window

3 Make sure you _out (= visit) the Automotive Museum

4 Don't buy anything from the street _

5 The climate here is _ It's hot all year and it rains a lot

6 Turn right at the next _ and then go straight for about 1 kilometer

7 If you _ to the top of the tower, you'll get a beautiful view of the city

8 It's not easy driving on _ streets, but it's nice to walk on them

9 The Old Town has some beautiful examples of Romanesque _

10 Charles Bridge is one of Prague's _ (= most recognizable/important sights)

2.6 Choose the correct word or phrase to complete each sentence

1 The country from which the tourist comes is called the country

2 A office promotes travel to the destination country

a representative c travel agent

b tour packager d tourism information

3 A is a printed pamphlet about a place, product, or company that is

used for advertising

4 The purpose of public relations is to establish a good toward

something among the public

sources of useful information Whether you're looking for inspiration or information, your local tourist office can help

Tourist offices with a green

L-sign posted outside offer their

services in English, German and

Danish As well as information on

the local area, they can also help

you with trips to and information

on other parts of the country

Search our list of Tourist Offices to

find the nearest one to you

3.1 Read the text and answer these questions

1 Which country has an extensive network of official tourist offices?

………

2 How many offices can assist with the booking of accommodation and experiences?

………

3 How many languages do the tourist offices with a green L-sign

posted outside offer?

………

3.2 Decide if the statements below are True, False according to the information in the passage

1 You can receive professional and friendly guidance in Denmark

2 There are not many tourist offices can assist with the booking of accommodation and experiences

3 Tourist offices with a green V-sign posted outside offer their services

in English, German and Danish

4 The writer wants to blame the network of official tourist offices in Denmark

4 LANGUAGE STUDY AND PRACTICE

* Language study

Compound nouns

In English we can use nouns as adjectives For example:

Water sport Stork sanctuary Adventure tour

The relationship between the two nouns can be of many kinds, including:

Place: mountain slopes, city center

Time: summer holiday, weekend break

Function: golf course, swimming pool

Material: paper bag, Iron Bridge, stone cathedral

Advice and suggestions

We can give advice to someone by using the following structures

 If you‘re looking for …… , then go to ………

 Don‘t miss ………

 …… is a must for any visitors to …… (city)

You can‘t leave … (city) without ……

 You ought to: contact the police

 You should : contact the police

We can give suggestions

 You could (always) : take a bus

 I suggest you: take a bus

* Practice

4.1 Match the nouns in A and B

Theme Tour Shopping Boat Water Capital

City Sports Trip Trip Guide

Mall

4.2 Match these sentences

1 I can‘t find my passport

2 My wife is feeling very ill

3 How do I get to the airport?

4 Where can I change money on

Sunday?

5 Are there any good French

restaurants?

6 I‘m only in London for the day

7 I‘ve lost my ticket

a You ought to contact the airline

b You could try La Belle Angele

c I suggest you try your hotel

d You ought to contact the police

e Then you should visit Buckingham Palace

f You could always take a bus

g You should take her to hospital

4.3 Rewrite these sentences without changing the meaning

Example: - It takes five minutes to walk from the hotel to the beach

It’s a five-minute walk from the hotel to the beach

a It takes two hours o drive to the airport

Student A: You have 2 days off work You want to go somewhere relaxing this

weekend Go to a tourist information center to ask for some information for your trip

Student B: A customer comes and asks you some information for his/her trip

Give him/her some suggestions about where to go and what to do

4.5 Make short dialogues using these prompts Take turns to get advice and make suggestions

1 You‗re not sure where to go on holiday

2 You want to know a good film to see

3 You‘re not happy with your job

4 You don‘t know what to do next weekend

4.6 Work with your partner Take turns to be a tourist and a tourist information officer in a city you know Ask for and make a suggestion

Example: London

A: What do you suggest me to do in Sunday morning?

B: You could visit Buckingham Palace

Choose a different day and time for each suggestion

5 LISTENING

Tourist information

5.1 Listen to these extracts from different sources of tourist information

Decide if the information is

a- A recorded information line

b- Given face-to-face

c- From a phone help line

5.2 Listen again What information is the enquirer asking about? Choose from this list

5.3 Look at the map of Southwold, a seaside resort in England Describe the location of the following places, using the preposition in brackets

TIC (next to)

Disabled toilets (opposite)

Disable toilets (between)

Town Hall (on)

Sailor‘s Reading Room (at the end of)

School (near)

5.4 Listen to a tourist information officer giving directions from the TIC Follow the routes and identify the places he is describing

Listen again and complete the directions

a When of the Information Centre, turn right and the High Street Walk on through the Market Placed a fork in the road

If you take the and go along Queen street, some nice antique shops and a small art gallery and eventually a green hill the hill the cannon and you‘re there

b The best way is to Church Street – it‘s just to the right; can you see it? If you turn right Church Street, a lovely little green and the lighthouse – you can‘t it Just the lighthouse and then the seafront is just you When you get to the seafront, and you can either the beach or the cliff You‘ll see it in the distance sticking out to the sea It any longer than 15 minutes

6 SPEAKING

6.1 Work in pairs Choose a city that you know about or one of the cities from this unit and make a dialogue between a tourist information officer and a visitor to the city

Tourist information officer

Make a list of the things to do and to see in the city and give advice and suggestions to the tourist

Tourist

Find out what to do and to see in the city

Explain that you are only visiting for a short time and ask for some advice and suggestions

6.2 Look at the following advertisement Imagine you work for a tourist agency which organizes these wonderful cruises Explain to your guests what they can do and see during the cruises

Great Food, Fun&Action … Only On SeaEscape Party Cruises!

34.95 EUR day cruise 39.95 EUR evening cruise

SeaEscape offers 5 and 6 hour getaway cruises sailing twice daily Enjoy our All-You-Can-Eat Brunch or Dinner Buffets and experience our Las Vegas-Style Casino, with complementary drinks served while actively gambling Spectacular ocean views, outdoor decks of fun and live entertainment, plus so much more! So come and SeaEscape …to a Ship full

of fun!

For more information and reservations see our concierge or

call 954 523 3200 Service charge not included

5 EUR additional charge for Friday and Saturday nights

 Gourmet Dining Upgrades

6.3 Read the advertisement once again and fill in the missing parts of the dialogue between the travel agent (T) and the customer (C) The parts of the dialogue have been removed and are jumbled below the text

A or swim in one of their swimming pools

B Have a look at their advertisement

C How can I help you?

D They charge 5 EUR extra …

E …includes food and beverages

T: Hello

C: I‘m interested in the SeaEscape Cruises

T: Yes, of course We have a wonderful offer _ C: Thank you … So what does ―All-You-Can-Eat‖ brunch mean?

T: You pay one price for everything The price _ C: What about activities on board the ship?

T: Oh, there are a lot of things to do You can visit the Casino,

_, have a massage, visit different shows, go shopping… It really depends on what are you interested in C: I see Are there any additional charges?

T: Yes _for Friday and Saturday nights C: Thank you I‘ll think about it

T: Thank you Have a nice day

6.4 Prepare a similar dialogue between a travel agent and a guest as in the exercise above

8.1 Correct the spell of words below

1 We arrived at the (tirpaor) and got on a plane

8.2 Fill in the blank with the word given

believe however example finally reasons better

flew paragraph friends bored opinion made Some people think it‘s a good idea to travel on holiday but other people think it‘s (1) to stay at home I (2) that it‘s better to travel on holiday In this (3) I will give you three excellent reasons for my (4) First of all, you can‘t learn many things when you just stay at home For (5) , last year I (6) to Iceland on holiday and I learned many things about Icelandic culture Secondly, you might not make many new (7) if you stay at home all the time (8) , you will probably meet lots of new people when you travel Last year, for example, I (9) three new friends while I was in Iceland (10) , when you stay at home on holiday, you will probably feel very (11) It‘s just not fun! On the other hand, travel is exciting! You never know what you will see or who you will meet! For all these (12) , I think it‘s better to travel on holiday What do you think?

8.3 Practise the following conversations below

Conversation1

A: Could you help me with vacation plans?

B: Do you know where you will be traveling?

A: I am open to suggestions at this point

B: Are you wanting to travel to a tropical climate, or would you like to go somewhere with a cooler climate?

A: I would like to travel to a cooler destination

B: I can give you some brochures that could give you some ideas

A: I will look at them right now

B: How much money is in your budget for this trip?

A: I think that I can spend about two hundred dollars a day

B: Take your time choosing a destination and, when you've narrowed it down, I'll be happy to help you make a reservation

Conversation 2

A: I was wondering if you would be able to help me with vacation plans

B: Have you chosen your destination?

A: I don't know where I want to go yet

B: Do you enjoy warm weather, or are you looking forward to a cooler vacation?

A: A nice temperate climate would be best for me

B: Why don't you take a look at these brochures that might help you make up your mind?

A: This place looks nice

B: Have you thought about what you would like to spend on this vacation?

A: I just got a bonus and can spend about three thousand dollars total

B: I'll be happy to help you make a reservation whenever you decide upon a destination

8.4 Reading

8.4.1 Read the text and decide if these sentences are True or False

The Westfjords Tourist

Information Office is conveniently

located in the Edinborg Culture House

in Ísafjörður, some three minutes

walk from both the town centre and

the ferry harbor This is also the main

stop for the long-distance busses,

while stops for local busses are only

2-4 minutes away During the winter,

the office is open on weekdays

16:00 but the summer hours are

8:00-18:00 on weekdays and 10:00-14:00

on weekends

For information and assistance, call (+354) 450-8060 or email us at info@westfjords.is.There are also numerous local information offices in the towns and villages of the Westfjords You will find them in Patreksfjöður, Hólmavík, Bolungarvík, Þingeyri, Tálknafjörður, Hnjótur, Reykhólar and Súðavík located at the Arctic Fox Center

1 The Westfjords Tourist Information Office is conveniently located

in England

2 The office is open on weekdays 7:00-15:00 in the winter

3 For information and assistance, call the telephone number or emailat

info@westfjords.is

4 The office is open on weekends 10:00-14:00 in the summer

8.4.3 Work in pairs Student A reads the passages about Hong Kong and student B reads about Acapulco Read one passage only You must tell your partner about your passage, without looking at it You may take short notes, but you must not write down more than twenty words

HONGKONG

of tours, all of which can be through our

local representative on arrival

Travel around Hong Kong Island

See the wonder full view from Victoria

Peak or explore the world - famous

Stanley Market from a junk Take a tram

along the waterfront and walk round the

old Hong Kong

Watch dolphins perform in the largest oceanarium in Asia or, for those interested in history, there‘s Sung Dynasty village - a replica village of China

1000 years ago

If you are interested in sports, Hong Kong has plenty to offer: golf, squash, and wild surfing, as well as facilities for tennis, rugby, bowls and ticket Or why not visit Hong Kong races at Happy Valley and Shatin racecourses?

You could, of courses, just relax of standy beach of Lantau Island with its tea plantations, fishing villages, and green mountains, or visit the Buddhist monastery of Po Lin

ACAPULCO

is Mexico‘s most glamorous resort, where the sun

shines 300 days a year, and where the

nightlife enjoys an international

reputation

By day, take a cruise on catamaran

round the Bahia de Acapulco, one of

the most world‘s beautiful bays, or sit

in the shade of a palm tree or under a

palapaon one of the many splendid

beaches

Those who are more energetic can stroll around old Acapulco with its famous bullring, Plaza Caletilla and watch the clavadistas leaping 40 metres into the sea from the cliff at

La Quebrada

By night, dine on fresh seafood at

a romantic rooftop restaurant, then dance until dawn in one of the many

discos in ―The Strip‖

Alternative, you could relax in a night club, or go on a late - night shopping trip for clothing, jewellery, and handicrafts

8.5 Situations

Pair work: Student A: You have 2 days off work You want to go somewhere

relaxing this weekend Go to a tourist information center to ask for some information for your trip

Student B: A customer comes and asks you some information for his/her trip

Give him/her some suggestions about where to go and what to do

UNIT 3: TOUR BOOKING

- Listen to the specific information concerning tour booking

- Communicate with guests in tour booking conversations

- Help guests with booking tour procedures

- Write an email related to tour booking online

- Take a tour booking

* Attitude:

- Express confidence in communication

- Be responsible for working

1 PRESENTATION

1.1 Have you ever booked a tour?

1.2 What are the difficulties when booking a tour?

1.3 What do you do when booking a tour?

2 VOCABULARY

2.1 Choose the correct word or phrase to complete each sentence

1 One-day trips around a city and longer trips within one country are known

as

a package tours c local tours

b vacation trips d seeing sights

2 The schedule or listing of places to be visited is called the

3 Some places, such as museums or historic homes, charge for

people to enter

e tour fees c operating fees

f admission fees d city taxes

4 Such charges, as well as the cost of hotel accommodations and meals, are

usually by the packager for local tours

2.2 Choose the suitable word or phrase to complete each sentence

1 to contact me any time = You can contact me any time

8 I can _ you on the best possible route to take

2.3 Choose the correct answer

1 You don't have to stay on the sightseeing bus until the end You can _

anytime you like during the tour

a stay off

b get off

c stay on

d leave the bus

2 You can go into the city Just make sure you by 6:00 PM

d to reach us implies that they are moving more slowly

6 Unfortunately, the train _, so you'll have to get off here and wait for another one

a broke off

b broke up

c broke down