Phát triển đại lý quốc tế của công ty cổ phần giao nhận kho vận ngoại thương

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L Ay ityxiv L 7)• kLOO 3.jL;.2- ,\O 2.1.2 CO: O po t.-Ok hOto oy.' 2,2 •• • a a goi tat la cong ty) ve quy trinh, noi dung phat trien va cac dieu kien de phat trien he r r r z a thong dai ly quoc te cua Cong ty thdi gian qua Vi the de tai nghien cuu la su a r r r can thiet, rat co y nghia doi vdi cong ty r a r - Ten de tai phu hop vdi chuyen nganh dao tao Quan tri kinh doanh quoc te, r a khong trung lap ve noi dung, cach tiep can va pham vi nghien cuu vdi cac cong trinh khoa hoc lien qua da cong bo ma toi duoc biet r r - Luan van duoc bo cuc chuong kha can doi (30/41/25) Noi dung cac chuong dam bao tinh logic, the hien duoc nhung van de co ban theo chu de nghien cuu - Phuong phap nghien cuu hop ly r r a - He thong so lieu, tu lieu co nguon trich dan ro rang - Luan van duoc trinh bay theo quy dinh; Van phong kha mach lac Nhung ket qua chu yeu dat duoc ve noi dung luan van - Thu nhat, he thong co chon loc va luan giai kha ro ly luan chung ve phat trien dai ly quoc te va tam quan cua phat trien dai ly quoc te (DLQT) giao nhan r r _ _ r _ 'f \ van tai quoc te (GNVTQT) Trong nhung van de co y nghia la co so de phan tich thuc trang nhu: quy trinh, noi dung, cac chi tieu danh gia, dieu kien de phat trien DLQT GNVTQT r •> z - Thu hai, phan tich nhung nhan to moi truong anh hudng den phat trien DLQT cua cong ty, tap trung phan tich quy trinh, noi dung, cac chi tieu danh gia phat trien DLQT GNVTQT cua cong ty giai doan 2009 - 2013 va co minh chung bang he r r ' thong so lieu kha phong phu, tin cay Noi dung phan tich da bam sat khung ly thuyet va vi vay cac danh gia thuc trang co co so khoa hoc, sat thuc Nhung ket luan rut tu phan tich la co so thuc tien quan de de xuat giai phap cho giai doan den 2020 ve linh vuc nghien cuu tai cong ty Thu ba, tren co so du bao trien vong phat trien DLQT GNVTQT cua Viet Nam, nhung co hoi, thach thuc cua cong ty, luan van de xuat nhom giai phap ldn ve nang cao nang luc canh tranh cua cong ty va mo rong quan he dai ly voi cac •> r doanh nghiep nuoc ngoai nham phat trien DLQT GNVTQT cua cong ty den a nam 2020 Cac giai phap duoc xay dung co co so khoa hoc, thuc tien, do rat co y r a r •> a nghia voi cong ty Luan van cung de xuat kien nghi dieu kien de cac giai phap co tinh kha thi cao hon Do la ket qua va dong gop thuc tien lon nhat cua tac gia r • A A A , A • A nghien cuu de tai Mot so trao doi vo’i tac gia De nang cao tinh khoa hoc va chat luong luan van, theo toi, tac gia can hoan 11 * * r r A A a 4A 4- A thien so van de sau day A * Trong ldi mo dau - Viet ngan gon, xuc tich, cu the hon ve muc tieu nghien cuu r r r - Gioi han thdi gian nghien cuu thuc trang nen lay het 2013 va theo tat ca r ■> a ? z cac so lieu sau o cac bang, bieu 'chi the hien den nam 2013, khong ghi them den thang 6/2014 * Trong chuong - Chinh sua ten cac chi tieu danh gia cho chinh xac •> r - Muc 1.4 va 1.5 co the ghep lai (vi co nhung noi dung trung va nen lay tieu de cua 1.5 cu) * Trong chuong 101 dieu kien hoi nhap khu vuc va the gidi, dong thdi dap ung nhu cau cang cao cua khach hang va nang cao suc canh tranh, Cong ty can xay dung mot doi ngu kinh doanh dap ung duoc tieu chuan quoc te: Co trinh nghiep vu, ngoai ngu, nang dong sang tao la rat quan Mot noi dung duoc cho la quan cua cong tac dao tao va boi dudng nhan luc la tang cudng kha nang quan ly kinh doanh cua cac can bo quan ly : Dao tao nang cao trinh va chuyen mon nghiep vu doi vdi can bo quan ly ; Dao tao kien thuc ve quan ly va quan tri kinh doanh de sdm dat duoc muc tieu phat trien dai ly quoc te lau dai va ben vung Dua chinh sach tuyen dung va dao tao Vi du, tu khau tuyen dung, cong ty can nghiem tuc, khach quan de chon duoc nhung nhan vien tre, tai nang, nhiet tinh Dao tao ngoai ngu cho can bo, vi day la mot hoat dong mang tinh quoc te doi hoi ngudi can bo lam giao nhan phai co trinh ngoai ngu de co kha nang giai quyet cong viec linh hoat, chinh xac Hang nam, cong ty nen to chuc cac cuoc thi sat hach ve nghiep vu, dac biet la ngoai ngu de moi nhan vien luon phai tu hoc tap, hoc hoi nghiep vu, khong lo la viec trau doi, lam giau kien thuc, trinh cua minh Co the thudng xuyen to chuc cac khoa hoc ve nghiep vu ngoai thuong, nghiep vu toan < r r x quoc te, giao tiep khach hang, dao tao them ve luat phap cho cac nhan vien kinh doanh Ben canh do, viec nang cao y thuc tinh than frach nhiem ca nhan, hieu qua r \ r x cong viec cho cac nhan vien cung rat quan Dieu khuyen khich tinh than chu dong va sang tao cua moi ca nhan Cong ty, gop phan giup cong ty nang cao hieu qua cong viec Do la tinh than trach nhiem, tu sang tao cong viec, y thuc tiet kiem, giu gin bao ve tai san cua cong ty Doi vdi mot doanh nghiep kinh doanh dich vu, tinh than trach nhiem, tinh man can cong viec nen dac biet coi vi khach hang da tin tudng giao hang hoa vao tay ngudi giao nhan, ho phai duoc dam bao rang hang hoa se duoc an toan 102 3.4.2 Nhom giai phap nham md rong quan he dai ly vdi cac doanh nghiep nudc ngoai bang cach tang cudng hoat dong ngoai giao va gia nhap vao cac mang ludi dai ly uy tin cua the gidi 3.4.2.1 Giai phap ve xuc tien thuong mai, ket hop marketing Trong boi canh hien nay, ma nganh dich vu giao nhan dang bi canh tranh manh me, thi hoat dong marketing quoc te nham tri quan he dai ly truyen thong, dong thoi thu hut dai ly quoc te de phat trien ben vung hoi nhap kinh te quoc te va khu vuc cung duoc coi la mot nhung giai phap tam nhung nhieu thu thach cua Cong ty thoi gian toi.Chinh vi vay, > A cong tac marketing cung la mot nhung uu tien hang dau Cong ty can phat trien de tri va phat trien vi the cua minh Chu day manh cong tac ban hang, marketing, phat trien mang luoi r r r dai ly tao co so vung chac cho hoat dong phat trien dai ly quoc te cua Cong ty Hien cong ty cung su dung nhieu loai hinh marketing nhu: in cac an pham gioi thieu ve cong ty co hinh thuc dep, tham gia cac hoi tro trien lam Khong chi la thuong xuyen giao dich va gap de tim hieu ve nhung nhu cau, ddi hoi cua dai ly doi voi dich vu cua cong ty, nhung cuoc trao doi cdn giup cho /%> Z A hai ben hieu va tin tuong lan Dieu rat co loi cho nhung cong ty nhung luc kho khan Ben canh do, de gianh duoc su ung ho cua ' dai ly, Cong ty co the ap dung mot so cach sau: cho dai ly huong hoa hong thoa dang, voi nhung khach hang lon co luong hang on dinh cho huong muc gia uu dai, da A A duoc nhieu cong ty ap dung va dat duoc nhieu cong Xuc tien thuong mai la hoat dong vo cung phong phu Hau het cac cong ty deu biet den tam quan cua hoat dong nhung de thuc hien ke hoach xuc tien hieu qua la mot viec rat kho khan boi cac cong ty Viet Nam chua co nguon von du manh de theo duoi chien luoc xuc tien lau dai Nhung muon phat > x r r trien lau dai va ben vung, quang ba thuong hieu la vo cung can thet Xuc tien thuong mai voi mot doanh nghiep kinh doanh dich vu giao nhan van tai bao 103 gom cac hoat dong: quang cao va quan he dai ly ma quan la chinh sach cham soc khach hang 3.4.2.2 Giam gia dich vu de thu hut dai ly Xay dungthuc hien co che dieu hanh kinh doanh, co che gia ca, hoa hong, tao don bay thuc day phat trien dai ly Trong hoat dong giao nhan noi chung can ap dung rat nhieu bien phap de giam chi phi hoat dong nang cao duoc hieu qua 9 r • r r 1 kinh doanh co the ke den: giam chi phi lam hang, thiet lap moi quan he chat che voi cac hang tau, hang hang khong nho ma gianh duoc gia uu dai thoi diem nhieu hang Khi tien hanh giam gia dich vu, cong ty co the se roi A vao tinh trang lam an khong co lai, tham chi lo Nhung neu khong lam gi, cong ty cung se van phai tra luong nhan vien, khau hao may moc thiet bi Con neu thuc hien chien luoc giam gia, cong ty co the tri va mo rong quan he voi dai ly, mang lai hieu qua dai han va ben vung Khi ti8n hanh giam gia, Cong ty phai nghien cuu mot muc hop ly, vua thu hut duoc dai ly vua dam bao duoc loi nhuan Dieu khong he don gian vi mua hang xuong, cac hang tau bien, hang hang khong cung nhu co quan cang dong loat giam gia khien hau het cac doanh nghiep giao nhan van tai cung deu co kha nang giam gia 3.5 Mot so kien nghi i!(^i voi co’ quan chirc nang Tu nhung luan cu khoa hoc, muc tieu va phuong huong de xuat o Chuong 2, Chinh phu can co he thong co che, chinh sach phu hop de quan ly de tao dieu kien cho cang nhieu doanh nghiep giao nhan van tai quoc te hop tac voi r r Cong ty va hoat dong mot cach co hieu qua, giai quyet duoc nhung bat cap phat sinh can phai co nhung giai phap chu yeu sau 3.5.1 Tao hang tann phap ty moi trrrdng thu^n to’i cho cac hoat dong phat trien dai ly quoc te cua ccc doanh nghiep Viet Nam Tu thuc te phat trien cac hoat dong kinh te noi chung, chung ta co the rut ket luan nganh nao co cac quy dinh phap luat dieu chinh chat che, co cac 104 chinh sach khuyen khich thi nganh se phat trien manh me, vi du nhu linh vuc thu hut dau tu nudc ngoai vao Viet Nam Vi vay, de nganh dich vu giao nhan van tai phat trien tot thi nhung tac dong ve mat chinh sach va phap ly la vo cung quan Nganh giao nhan van tai quoc te co y nghia quan trong qua trinh hoi nhap nen Nha nudc can sdm dua cac van ban phap y dieu chinh hoat dong nay, co cac chinh sach khuyen khich cu the nhu: co cac chinh sach khuyen khich ve thue doi vdi dich vu giao nhan van tai quoc te va doanh nghiep kinh doanh dich vugiao nhan van tai quoc te nhu: giam thue thu nhap ca nhan va thue XNK doi vdi chu hang thue dich vu giao nhan van tai Hoan thien khung phap ly logistics minh bach, phu hop xu the phat trien hien nay, tao thuan loi thuong mai va thuc day phat trien nganh dich vu logistics Viet Nam Ben canh do, can cai cach thu tuc hai quan, thuc hien mot cua quoc gia, dien tu hoa khai hai quan, ung dung thuong mai dien tu, cai cach thu tuc hanh chinh nham tao dieu kien cho doanh nghiep xuat nhap khau va doanh nghiep dich vu logistics cat giam chi phi, nang cao loi the canh tranh Ben canh do, can lap Uy ban Quoc gia ve logistics, la co quan chiu trach nhiem lam dau moi thuc thi cac chuong trinh, muc tieu chung cua nganh, tham gia tu van quy hoach va chien luoc tong the phat trien logistics cua Viet Nam den nam 2020 va tam nhin 2030 Cho den d Viet Nam cac quan he phap ly sinh hoat dong kinh doanh giao nhan kho van da duoc quy dinh tai mot so van ban nhu: Bo luat hang hai Viet Nam, Luat Thuong mai Viet Nam, Luat Hang khong dan dung Viet Nam va gan day nhat la Nghi dinh so 30/2014/ND-CP ve dieu kien kinh doanh van tai bien va dich vu ho tro van tai bien va Nghi dinh 87/2009/ND-CP ve van tai da phuong thuc vua duoc Chinh phu ban hanh thay the Nghi dinh 125/2003/ND-CP ve van tai da phuong thuc quoc te Song pham vi hoat dong kinh doanh dich vu giao nhan kho van rat rong nen cac van ban tren chua quy dinh het 105 chuc nang kinh doanh cua dich vu Do do, de khuyen khich hoat dong phat f , r r r r \ trien dai ly quoc te giao nhan hang hoa quoc te dong thoi ngan ngua, han che va xu ly cac tieu cuc phat sinh, Chinh phu Viet Nam va cac co quan, ban nganh chuc nang lien quan can co nhung hanh dong thuc te de ho tro doanh nghiep phat trien dai ly giao nhan quoc te co hanh lang hoat dong an toan 3.5.2 Phat trien ket cau tang ca s& phuc vu hoat dong giao nhan van tai hang hoa quoc te Cho du Nha nudc ban hanh cac chinh sach khuyen khich nhung dich vu yeu kem, hieu qua chua cao thi cung khong the thu hut duoc cac hang giao nhan quoc te Do vay, song song vdi viec ban hanh cac chinh sach, cac quy dinh ndi long va khuyen khich phat trien dai ly quoc te thi Nha nudc cung can co cac chinh sach dau tu, nang cap he thong ket cau co sd vat chat tang dong bo, dac biet la cac cong trinh ket cau tang truc tiep phuc vu cho giao nhan van tai r r r nhu: Ben cang, san bay, he thong duong giao thong (duong quoc lo, duong song, duong sat ), cau cang, va cac trang thiet bi phuc vu hoat dong giao nhan, tao co sd vat chat nham dap ung nhu cau phat trien cang ldn cua nganh dich vu f r \ r > giao nhan van tai quoc te Tap trung vao co sd tang vat chat va co sd tang thong tin - Phat trien co sd tang vat chat: Chu phat trien cac dau moi giao thong nhu: Cang, kho bai, tuyen van chuyen, phuong tien van chuyen, he thong khai thac va quan ly thi truong tranh dau tu dan trai, khong dem lai hieu qua su dung cao Chinh phu can hoan thien va nang cap theo hudng hien dai hoa he thong cang container de don dau co hoi tuong lai dong thoi tao tien de thuan loi cho phat trien dai ly quoc te cua nganh giao nhan van tai quoc te Dua tren du bao ve thi truong van tai bien, ben canh cac tuyen van tai hien co, de tang cuong nang luc chuyen chd va thu hut dai ly quoc te thi Cuc Hang hai Viet Nam can co chi dao md them cac tuyen j f • r A r j A van tai quoc te 106 A - Phat trien tang cong nghe thong tin Ha tang cong nghe thong tin la mot nhung yeu to quan thuc day su phat trien cua dich vu giao nhan van tai d nhieu quoc gia tren the gidi Vi vay, r r r muon xay dung mang ludi dai ly quoc te phuc vu hoat dong giao nhanvan tai thi > o r \ •> vai trd cua tang cong nghe thong tin cung rat to lorn Bao gom phat trien mang ludi thong tin phuc vu kinh doanh, trao doi du lieu dien tu EDI9, tu tao dieu kien cho co quan Hai quan lam thu tuc XNK nhanh chong, cang chu dong viec xep do, giai phong hang kip thdi Viec dau tu phat trien ket cau tang tren day mdi dam bao su phat trien cua hoat dong giao nhan van tai, dam bao cho hoat dong giao nhan dien mot each an toan, hieu qua giup cho hoat dong giao nhan duoc thuc hien vdi chi phi thap, nhanh chong vdi chat luong tot, tu tang nang luc canh tranh cua cac doanh nghiep giao nhan van tai qudc te Ve phia co quan quan ly Nha nudc: Bo Tai chinh quan tam dau tu trang bi co sd tang cong nghe thong tin mot each dong bo Can sdm cd quy dinh ve hoat dong cua dai ly hai quan theo quy dinh tai trien khai Luat hai quan va nghi dinh 101/CP 3.5.4 Phat huy hieu qua Luat Hai quan thuc te, cai tien hoat dong kiem Hai quan doi vdi hang hda xuat khau A De Luat Hai quan cang co hieu qua va gop phan tich cue vao nang cao r , chat luong dich vu giao nhan van tai thuc te, ben canh viec thuc thi cac quy dinh Luat hai quan thi Nha nudc can giai quyet mot so vudng mac phat sinh tu Luat Tac gia neu mot so kien nghi vdi Nha nudc va cac co quan chuc nang co lien quan - Tong cue hai quan, Bo Tai chinh thuong xuyen kip thdi cong khai cac van < r r \ ban, che chinh sach mdi co lien quan den hoat dong xuat nhap khau tao dieu He thdng trao doi d£r lieu dien tir dang duoc dp dung kinh doanh khai thac van tai qudc td G6m c6: He thdng EDI gitra cang bien- chu tau,;gitta cang- cang; cang- cong ty giao nhan He thdng giup cho cac ben lien quan ndm duqc thong tin nhanh chong vd tau, thoi gian tdi cang 107 kien thuan loi cho cong tac thong quan hang hoa cua cac doanh nghiep hoat dong linh vuc giao nhan van tai - De nghi cac Bo ban nganh ban hanh cac van ban can co huong dan ro r x a r r rang, day du ve che do, chinh sach co lien quan den hoat dong xuat nhap khau Can co quy dinh cu the ve thoi han co hieu luc thi hanh de cho Hai quan va doanh nghiep co thoi gian nghien cuu trudc thuc hien - De nghi Chinh phu, Bo Tai chinh va cac bo ban nganh sum bo sung hoan chinh day du cac van ban duoi Luat de huong dan thuc hien Luat Hai quan Tong cue Hai quan va cac chi cue Hai quan can trang bi them cong cu kiem tra an ninh tai cac cua khau nham rut ngan thoi gian kiem tra thuc te hang hoa tu se giam duoc chi phi cho chu hang khong can phai tiep xue true tiep voi nhan vien Hai quan Hon nua, viec tiet kiem thoi gian va chi phi se vo hinh chung giup nhung nha xuat khau nang cao kha nang canh tranh cua minh ve gia r x r ■> ca va chat luong giao hang, gop phan gia tang san luong xuat khau 3.5.5 Ban gian hoa cac thu tuc thdng quan Viec lam thu tuc hai quan doi vdi hang hoa xuat nhap khau, qua canh la r mot quy trinh bat buoc cua phap luat Tai Viet Nam hien quy trinh lam thu tuc hai quan cho hang hoa xuat nhap khau cdn rubm ton nhieu thoi gian kem r r x x f x theo la rat nhieu van de phien toai khac Doi thu tuc hai quan la khau ton x r r r \ nhieu thoi gian nhat quy trinh nghiep vu giao nhan hang hoa qudc te Dieu cd tac dong tieu cue den phat trien dai ly va lam giam hieu qua kinh doanh cua doanh nghiep giao nhan va cua ca doanh nghiep kinh doanh xuat nhap khau Vi vay, neu thu tuc Hai quan bdt rubm ra, thoi gian lam thu tuc hai quan ' 9 duoc rut ngan Co the noi thuong mai dien tu la mot cdng cu de nang cao nang luc canh tranh cua doanh nghiep giao nhan giai doan hien nay, tir thuan loi cho cdng tac phat trien dai ly qudc te cua doanh nghiep giam duoc chi phi va tang hieu qua kinh te 108 Hien hinh thuc khai bao dien tu vdi chu ky so quy trinh thu tuc hai quan da mang lai nhung loi ich thiet thuc cho doanh nghiep va co quan Hai quan - Doanh nghiep giam bdt thdi gian lam thu tuc hai quan tu 30% - 50% do: thong qua he thong tiep nhan khai bao dien tu, doanh nghiep co thong tin phan hoi ve viec chap thuan hoac tu choi (neu ly do) nen ho chuan bi day du ho so giay td va chu dong viec lam thu tuc hai quan, de den co quan Hai r quan la co the tiep nhan - Hai ben thuc hien khoan hai quan va tiep nhan nhanh chong, chinh xac thong qua he thong dien tu - Doanh nghiep co the tham khao duoc cac thong tin ve phia Hai quan (thong tin no thue, che do, thu tuc hai quan mdi nhat) de chu dong ke hoach kinh doanh cua minh Co quan Hai quan rut ngan duoc thdi gian tiep nhan khai bao, giam bdt nhan luc nhap du lieu vao may, sd lieu thOng ke chinh xac kip thdi va thay doi duoc phuong phap quan ly - Doanh nghiep va co quan Hai quan thay doi duoc phuong phap quan ly mdi dua tren cong nghe thong tin De viec khai bao dien tu quy trinh thu tuc Hai quan duoc thuc hien tot • Bo Tai chinh quan tam dau tu trang bi co so tang cong nghe thong tin cho cac don vi nganh Hai quan mot cach dong bo, dam bao hoat dong cua nganh A A • Can sdm co quy dinh ve hoat dong cua dai ly hai quan theo quy dinh tai trien khai Luat hai quan va nghi dinh 101/CP • Chinh phu can sdm co lo trinh cu the quy dinh bat buoc ve viec ap dung cong nghe thong tin doi vdi Tong cuc hai quan va che tai yeu cau cac doanh nghiep phai thuc hien noi mang vdi hai quan ve khai bao qua mang - ve phia co quan Hai quan • Nghien cuu ung dung khoa hoc cong nghe nhat la thuong mai dien tu, va cong nghe truyen du lieu ap dung logistics 109 r-pv ' jA -4-a i -4-' j A A A A A 11 A ,* a • Tang cuong quan tam dau tu dao tao can bo ve cong nghe thong tin, ve r ngoai ngu de co du trinh tiep nhan cong nghe moi • CO bien phap de khuyen khich tao dieu kien thuan loi cho nguoi khai hai quan nhu: Cho phep cac doanh nghiep khai bao qua mang duoc uu tien lam thU tuc ngay; Ho tro cac doanh nghiep su dung nhieu hinh thuc khai bao nhu su dung ma vach hai chieu, khai thOng qua website cUa co quan hai quan • Dua website khai bao hai quan dien tu len mang internet de dOng dao doanh nghiep tham gia 110 KET LUAN Xu the toan cau hoa dang dien manh me tat ca cac linh vuc, phai ke den giao nhan hang hoa quoc te la linh vuc day tiem nang va hap dan boi kinh doanh loai hinh dich vu dua lai nguon loi cao ma khong can dau tu nhieu von nhu kinh doanh cac linh vuc khac Hinh thuc hop tac don gian va bien nhat chinh la viec thiet lap quan he dai ly giua doanh nghiep Viet Nam vdi cac doanh nghiep nudc ngoai Dieu da duoc khang dinh la mot nhu cau tat r r x x r yeu boi canh nen kinh te dang mo nhieu co hoi mdi va cac doanh nghiep Viet Nam dang tung khang dinh nang luc cua minh Tuy nhien mot vai nam tro lai day anh huong khach quan tu nen kinh te the gidi noi chung va kinh te nudc noi rieng lam cho tinh canh tranh cua thi trudng cang tro nen khoc liet vdi su xuat hien cang nhieu nhung cong ty nha nudc cung nhu tu nhan tham gia hoat dong linh vuc kinh doanh XNK vdi nguon von ldn, doi ngu can bo nhan vien de nang dong, sang tao Vi vay, de dung vung va phat trien mot moi trudng nhu vay thi nhung kho khan va •> Ft X vudng mac la khong the tranh khoi doi hoi Cong ty co phan Giao nhan Kho van Ngoai thuong can co nhung bien phap phu hop de tang cudng hon nua suc manh canh tranh va khang dinh vi the cua minh tren thi trudng z Doi vdi cac doanh nghiep kinh doanh dich vu giao nhan hang hoa noi chung va Cong ty co phan giao nhan Kho van Ngoai thuong noi rieng, quan he dai ly mot mat giup Cong ty nang cao uy tin va su canh tranh, mat khac day chinh la budc dem de Cong ty tim kiem co hoi mo rong thi trudng nudc ngoai Thuc tien cho thay giai doan 2009 - 2013 la giai doan ma nen kinh te Viet Nam va the gidi van da va dang trai qua thdi ky khung hoang nang ne nhat lich su Phat trien dai ly cua Cong ty da dat duoc nhieu ket qua tot, mang ludi dai ly da co mat o nhieu khu kinh te yeu nhu Chau Au, Chau My va khu vuc Z Z Z A Dong A Kim ngach hang hoa giao nhan quoc te cung thay doi theo chieu huong ~ A A Z tich cuc Tuy nhien, hoat dong phat trien dai ly van ton tai nhieu han che va dung Ill truoc nhiSu tro ngai vi thieu nguon nhan luc vung chuyen mon va kinh nghiem x dam phan; dong thoi van chua co nhung ke hoach mang tinh chien luoc de if < r •> tri quan he dai ly voi cac doi tac nuoc ngoai De khac phuc tinh trang nay, Cong ty truoc het can cai thien nang luc canh tranh cua minh bang viec nang cao chat luong, da dang hoa san pham dich vu va nang cao cong tac boi duong nghiep vu cho doi ngu chuyen vien Hoat dong ngoai giao va cac chien luoc marketing hieu qua cung can duoc chu nham tri quan he lau dai, ben vung voi cac dai ly Co nhu vay, Cong ty se tung buoc phat trien theo huong hien dai va co co hoi tham gia cang sau rong vao linh vuc giao nhan hang hoa quoc te khu vuc noi rieng va the gioi noi chung Trong qua trinh nghien cuu de tai phat trien dai ly quoc te cua Cong ty co phan Giao nhan Kho van Ngoai thuong tu nam 2009 d£n h£t thang 06/2014, luan van da trinh bay duoc nhung van de can ban ve thuc trang phat trien dai ly quoc te cua Cong ty giai doan nay, danh gia va chi nhung mat duoc va ca nhung mat ton tai, nguyen nhan cua cac ton tai va tu de xuat mot so kien nghi va giai phap giup Cong ty tiep tuc phat huy hon nua nhung uu diem da dat duoc va khac phuc nhung mat han che, huong toi muc tieu phat trien ben vung tuong lai Voi cong trinh nghien cuu cua minh, tac gia rat mong muon duoc dong gop phan nao vao viec thao go nhung vuong mac va nhung kho khan se dan duoc khac phuc, giup cho cong cuoc phat trien dai ly quoc te cua Cong ty co phan Giao nhan Kho van Ngoai thuong tu den 2020 noi rieng va cua cac doanh nghiep hoat dong cung linh vuc noi chung se tiep tuc dat nhieu tuu hon nua Tuy nhien, thoi gian nghien cuu cung nhu trinh ly luan cua hoc vien co gioi han nen luan van khong tranh khoi nhung diem han che va thieu sot kinh mong nhan duoc su dong gop y kien, chi dan va giup cua cac thay co 112 DANH MUC TAI LIEU THAM KHAO I DANH MUC • TAI LIEU • THAM KHAO TIENG VIET • Truong Dinh Chien (2011), Quan tri Marketing, NXB Dai hoc Kinh te Quoc dan Nguyen van Hung, Nhirng quy dinh phap luat cua Viet Nam va cdng were r r \ r t qudc te ve giao nhan hang hod xuat nhap khau, NXB TP HCM PGS TS Nguyen Thi Hudng, Kinh doanh qudc te, NXB Dai hoc Kinh te Quoc dan Tu Quang Phuong (2010), Quan ly du an, NXB Dai hoc Kinh te Qudc dan GS.TS Hoang Due Than (2012), Kinh te Hai quan, NXB Dai hoc Kinh te Quoc dan Nguyen Nhu Tien (2011), Van tai va giao nhan Ngoai thuemg NXB Khoa hoc va Ky thuat Nguyen Thi Lan Anh (2004) Luan van thac si, Nang cao kha nang canh tranh r •> r r r van tai bien qudc te cua Cdng ty Van tai Thuy Bae- Nosco, Dai hoc Kinh te Qudc dan Thai Duy Due (2007) Luan van thac si, Cac gidi phap marketing dich vu giao r r nhan van tai qudc te cr Cdng ty Giao nhan Kho van Ngoai thuong, trudng Dai hoc Kinh te Qudc dan Tran Van Hop (2012) Luan van thac si, Nang cao chat luang dich vu giao nhan van tai hang hoa xuat nhap khdu cua Cdng ty TNHH Giao nhan Van tai Ha Thanh, trudng Dai hoc Kinh te Qudc dan x 10 Luu Thi Huyen Trang (2005) Luan van thac si, Nang cao hieu qua su dung von r tai Cdng ty cd phan Giao nhan Van tai Ngoai thucmg, trudng Dai hoc Kinh te Qudc dan 11 Pham Thanh Trung (2009) Luan van thac si, Gidi phap nang cao hieu qua hoat dong giao nhan van tai qudc te tai Cdng ty TNHH SDV Viet Nam- Chi nhanh Ha 113 Noi, truong Dai hoc Kinh te Quoc dan r 12 Nguyen Anh Vu (2006) Luan van thac si, Hoan thien he thong kiem soat noi bo \ ' tai Cong ty cd phan giao nhan van tdi va thuang mai, trudng Dai hoc Kinh te Quoc dan 13 Pham Qudc Tru, 2014, Hoi nhap qudc te: Mot so van de ly luan va thuc tien\ True tuyen] Hoc vien Ngoai giao Dia chi: http://nghiencuubiendong.vn/ [Truy cap 30/08/2014] > r r 14 Sa luqc ve thi truang giao nhan van tdi tren the gidi [True tuyen] VOER Dia chi http://voer.edu.vn/rn /d80ca292 [Truy cap: 20/04/2014] 15 Dang Dinh Quy, 2012 Ban them ve khai niem “hoi nhap qudc te” cua Viet Nam giai doan mdi [True tuyen] Tap chi Cong san Dia chi: http://www.tapchicongsan.org.vn/Home/NghiencuuTraodoi/2012/19013.asr>x [Truy cap 25/04/2104] 16 To chuc thuc hien ke hoach xuat khau [True tuyen] VOER Dia chi: http://voer.edu.vn/rn/to-chuc-thuc-hien-ke-hoach-xuat-khau/445a42d0 [Truy cap 25/04/2014] 17 Nghien cuu va lua chon thi trudng xuat khau [True tuyen] Dia chihttp://voer.edu.vn/c/nghien-cuu-va-lua-chon-thi-truong-xuatkhau/40ac3f24/bebbl59fTTruy cap 07/09/2014] 18 IATA: Nhu cau hang hda toan cau tang nam 2014 [True tuyen] American shipper Dia chi:http://www.vietnamshipper.com/?action=news_detail&atcid=28428&ch nlid=l [Truy cap 25/09/2014] 19 Ca hoi va thach thuc cho nganh dich vu logistics Viet Nam trudc ngudng cua hoi nhap sau, 2014 [True tuyen] Trung tam xue tien thuong mai va dau tu Ho Chi Minh Dia chi: http://www.itpc.gov.vn/exporters/news/tintrongnuoc/2014-01- 02.667760/thang9_2014/ [Truy cap 19/09/2014] 114 20 Hoang Binh, Huong Duong (2014) VIFFAS 19 tuoi hanh trinh ket noi logistics chuyen nghiep/[True tuyen] Cong thong tin logistics Viet Nam Dia chi:http://www.vlr.vn/vn/news/anh-dep/chinh-sach-moi/l 310/viffas-19tuoi-hanh-trinh-ket-noi-logistics-chuyen-nghiep-.vliTTruy cap 19/09/2014] 21 Huong Duong, My Duyen, 2014, Gan ket xuat nhap khau va logistics: Giam chi phi, nang cao nang luc canh tranh [True tuyen] Cong thong tin logistics Viet Nam Dia chi:http://wvAv.vlr.vn/vn/news/info/toan-canh-kinhte/3O3/.vlr[Truy cap 19/09/2014] 22 Phong Tai chinh- ke toan (2009- 2013), Bao cao ket qua kinh doanh giai doan 2009- 2013, Cdng ty co phan Giao nhan Kho van Ngoai thuong 23 Phong Tai chinh- ke toan (2009- 2013), Bao cao ke toan giai doan 2010- 2013, Cong ty co phan Giao nhan Kho van Ngoai thuong 24 Phong Tai chinh- ke toan (2009- 2013), Bao cao tdi chinh kiem toan giai doan 2010- 2013, Cong ty co phan Giao nhan Kho van Ngoai thuong 25 Phong To chuc (2013), Danh sach cdn bo cdng nhan vien Cdng ty cd phan Giao nhan Kho van Ngoai thuong, Cong ty co phan Giao nhan Kho van Ngoai thuong 26 Phong Hanh chinh- Tong hop (2013/ Ho so nang luc Cdng ty cd phan Giao nhan Kho van Ngoai thuong, Cong ty cd phan Giao nhan Kho van Ngoai thuong 27 Thu tuong Chinh phu nuoc CHXHCN Viet Nam (2009), Nghi dinh so 87/2009/ND- CP 19/10/2009 Van tdi daphuong thuc 28 Hiep hoi Giao nhan kho van Viet Nam (2011) Dieu le Hiep hoi Giao nhan Kho van Viet Vara [True tuyen] Cue Hang hai Viet Nam.Dia chi: http://www.vinamarine.gov.vn/Index.aspx?page=transportdetail&id=l l[Tru y cap 19/09/2014] 29 Marketing 19/09/2014] moi quan he, http://www,marketingvietnam.net[Truy cap 115 30 Theo Vietnamtoday(2012) Xay dung ldng tin kinh doanh can van hoa [True tuyen] Dia chi: http://www.webdoanhnghiep.biz [Truy cap 19/09/2014] II DANH MUC TAI LIEU THAM KHAO TIENG ANH Top 25 Global Freight Forwarders http://www.3plogistics.com/Top_25_Global_FF.htm [Truy cap: 19/08/2014] International freight forwarding and project logistics solutions