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Xin tran cam on! Ha Noi, thang 11 nam 2015 Tac gia luan van Pham Truong Trung YEU CAU CUA HOI DONG CHAM LUAN VAN THAC SI VE Nhung diem can sua chua bo sung truoc nop luan van chinh thuc cho Vien dao tao SDH Chu tich Hoi dong (Ky va ghi rd ho ten) Cam ket cua Hoc vien7 Hoc vien (Ky va ghi ro ho ten) Neu hpc vien c6 trich nhiem chinh sua theo yeu cau cua Hoi d6ng cham luan van Trong trubng hop khong chinh sua se khong duoc cdng nhan k£t qua bao ve Hoc vien phai dong ban yeu cdu chinh sua vao truoc phan muc luc luan van chinh thuc nop cho vien DT SDH NHAN XET LUAN VAN THAC SY KINH DOANH VA QUAN LY HQCvien: Pham Truong Trung Chuyen nganh: Quan tri nhan lye Ngiroi huong dan khoa hQc: PGS.TS Vu Thj Mai Ngwdi nhan xet: PGS.TS Nguyen VInh Giang Phan bien Ten de tai: “Tao dong lu’c cho doi ngu can bo quan ly tai Tong Cong ty 36- Bo Quoc Phong ” Y nghia cua de tai nghien cuu Tao dong lire lao dong noi chung va tao dong luc lam viec( TDLLV) cho can bo quan ly ( CBQL) mot doanh nghiep quan doi noi rieng luon la thach thuc kho giai quyet De tai tac gia chon lira nghien cuu co y nghia ca vl ly luan va thuc tiln Nhirng ket qua dat duqc cua luan van 2.1 Npi dung Thu nhat, luan van da: xac dinh duqc doi tuqng, muc tieu, pham vi, phuong phap nghien cuu hop ly, va da thuc hien duqc co ban muc tieu nghien cuu Thu hai, da tong hop duqc cong trinh nghien cuu va he thong ly luan cor ban ve: dpi ngu CBQL, phan loai, vai tro, dong luc lao dong va dac diem, tao dqng luc cho dpi ngu CBQL, cac nhan to anh huong den dong lire CBQL, neu hpc thuyet v6 tao dong luc va xac dinh dupe cac cong cu tao dong lire tai chinh va phi tai cho CBQL Do la khung ly thuyet co ban nghien cuu ve tao dong lire lam viec cho CBQL mot doanh nghiep Thu ba, luan vdn phan tfch duqc cac du lieu thu thap duqc thong qua khao sat su danh gia cua nhom doi tuqng CBQL T6ng Cong ty ve cac hoat dong tao dong luc lam viec bang kich thich tai chinh va phi tai chinh cua Cong ty, chi nhung uu diem, han ch6, nguyen nhan cua nhirng han che viec thuc hien cac hoat dqng tai Tong Cong ty 36 - Bo Quoc Phong Cac giai phap de xuat co co so 2.2 Ket cau va hinh thuc Luan v5n duac trinh bay noi dung chinh bang 80 trang danh may gom lai ma ddu trang va chuong Chuang I gom 22 trang, chuang II la 40 trang, chuang gom 13 trang 14 bang, sa d6 va bieu NqI dung de cap tuang doi chi tiet, phu hap va co su lien ket nhat dinh.Cac hinh ve, bang, sa d6 ca ban trinh bay dap ung yeu cau quy dinh Nhumg gop y bo sung - Phan ma dau: bd sung muc tieu tong quat va viet muc tieu cu the han Bo ’ sung pham vi nghien cuu ve noi dung: luan vdn tap trung phan tich cu the A A cac hoat dong tao dong lire phi tai chinh gom nhung gi va phi tai chinh gom nhung gi Muc trang khong nen dua khung Iy thuyet vao day va khung ly thuyet cung chua du Phuong phap nghien cuu trinh bay sa sai (Va nen hilu cho dung phuong phap nghien cuu dinh tinh va dinh luqng la ca qua trinh, moi qua trinh nghien cuu co buac thu thap du lieu, xu ly, phan tich du li^u thu cap va sa cap) T6ng quan nghien cuu can rut f “> r r thieu sot, han che (hay goi la khoang trong) va neu cai mai, cai khac, bo sung , dac thu gi cua luan vdn Chuang 1: Can phAi thdng nhat thuat ngtr “ tao dong lire lam vi?c cho CBQL” rdi sau noi gon lai tir day “ tao dong lire lam viec” goi tit la tao dqng lire, can phan biet tao dong lire lao dong cho doi ngu nhan luc noi chung, tao dong lire lam vi?c cho CBQL noi rieng Do vay, muc 1.1 trang sua la D(?ng luc lam vi?c cua CBQL, bo phan sir can thiet phai tao dong luc r a a (muc 1.1.5 trang 11) ket hop npi dung vao ly chon de tai a phan ma dau Muc 1.1.1 nen sua la khai niem va phan loai CBQL, bo cum tir “ noi dung doi ngu quan ly” Muc 1.1.3 trang nen sua la Dong luc lam viec cua CBQL va sau neu khai niem dong luc lao dong va dac diem cua dong lire lao dong can co muc va lam ro ve khai niem dong luc lam viec cua CBQL Can phai chinh lai khai niem tao dong lire cho doi ngu CBQL cho co dong chinh xac han ( a day nen dung thong nhat chu the la CBQL,chu khong dung luc la nguai lao dong, luc lai nguai ) Cac nhan to anh huang nen dung cac nhan t6 thuoc doanh nghiep va nhan to xa hoi (thay cho moi truang vi mo, vi mo) Sau trinh bay uu nhuac diem hoc thuyet tao dQng lye can rut vi?c van dung hoc thuySt vao luan van lam gi va nhu the nao? Chuang 2: nen bo phan 2.1.2.2 chuc nSng cac phong ban ( qua dai va khong can thiet).Mqc 2.1.3 trang 34 nen bo sung cum tir va phan tich cac dac diem hoat dong Anh huong den tao dong luc lam viec cua CBQL cua Tong cong ty 36 Bq Quoc phong (TCT 36-BQP) Nen bo muc 2.1.3.2 trang 36: dac diem nguon von ( vira ngan vira khong can thiet) Nen phan tich ky dac diem ve dQi ngu CBQL tai Tdng cong ty anh huong den tao dong luc.nhu th£ nao? Mqc 2.2.1 Quan diem tao dong luc tai TCT trinh bay khong rd quan diem ma chi nhu la noi dung cua nh6m yeu to tao dong luc 2.2.2.1 Tiln luong trang 44, khong co muc a,b,c ma co muc d, e,f, g ( muc g nen sua la nhan xet ve tra luong) muc Phuc loi xa hoi trang 54, r > khong co a,b ma bat dau tir c Khong thay phan tich nhirng nhan to anh huong den tao dong luc lam viec cho CBQL cua TCT 36-BQP Chuang 3: muc 3.2 trang 70 nen sua la, Dinh huong cai tien tao dong luc lam vi?c cho dQi ngu CBQL tai TCT 36 BQP Muc 3.3.4 trang 76 nen sua t •» r la tuyen dung hop ly va xay dung Io trinh phat trien doi vdi CBQL thay cho cum tir, that chit cong tac tuyen dung Chinh sua loi in va chinh ta Danh gia chung r y yr r Mac du luan vAn mQt so can chinh sua can thiet, nhung ket qua nghien cuu the hien la mQt cong trinh nghien cuu kha cong phu, nghiem tuc, neu bao ve cong, chinh sua co ban nhung gop y thi tac gia xung dang dat duqc trinh dQ Thac sy, chuyen nganh Quan tri nhan luc Ha noi 22 thang 12 nam 2015 NgiraHihan xet PGS.TS Nguyen VInh Giang Cau hoi cho tac gia: Cau hoi 2: Giai phap nao la dot pha, can tap trung nhat de tao dong lire lam viec cho doi ngu CBQL tai T6ng Cong ty 36-BQP? PHAN BIEN LUAN VAN THAC SY KINH DOANH VA QUAN LY Ten luan van: Tao dong luc cho doi ngu can bo quan ly tai Tong Cong ty 36- Bo Quoc phong Nguoi thuc hien: Pham Truong Trung Huong dan khoa hoc: PGS.TS Vu Thi Mai- DHKTQD Nguoi phan bien: PGS.TS Nguyen Ba Ngoc- BLDTBXH Tao dong luc lam viec co vai tro quan doi voi doanh nghiep va nguoi lao dong tang nang suat, hieu qua lam viec va tang tinh sang tao lao dong Doi voi Tong Cong ty 36- BQP, fra lucmg thuong mang tinh cao bang, khong tra luong lam them gio, cham cong chi la hinh thuc, xem nhe hinh thuc phat dan den thieu dong luc lam viec o nguoi lao dong Do vay de tai luan van co y nghia khoa hoc va thuc tien Ten de tai phu hop voi noi dung va chuyen nganh quan tri nhan luc Tac gia su dung cac phuong phap nghien cuu phu hop, co su dung dieu tra xa hoc de danh gia, nguon so lieu ro rang dang tin cay Noi dung, ket cau, nhung dong gop moi, cac ket qua nghien cuu dat duoc va gia tri thuc tien: A Luan van (80 trang va nhieu phu luc) co ket cau hop ly: chuong ve co so ly luan (21 trang), phan tich thuc trang (39 trang) va de xuat giai phap (12 trang) nhung chua can doi Cac noi dung tung chuong phu hop, phan tich thuyet phuc Cac ket qua cu the co the ke la: ve tong quan va phuong phap nghien cuu, tac gia ,tong quan tot va lam ro muc tieu, doi tuong, pham vi nghien cuu, thu thap so lieu thu cap, so lieu so cap va phuong phap xu ly so lieu Ve co so ly luan, da lam ro khai niem ve dong luc, tao dong luc lao dong, vai tro, su can thiet, cac nhan to anh huong, noi dung co ban cua cong tac tao dong luc, hoc thuyet nhu cau Maslow va hoc thuyet hai nhan to F.Herzberg ve phan tich thuc tien, ngoai viec gioi thieu tong quan ve Tong Cong ty, tac gia phan tich quan diem tao dong luc tai TCT, su dung cac cong cu tai chinh va phi tai chinh tai Tong Cong ty Tac gia da rut danh gia chung ve tao dong luc lao dong , nhung mat duoc va han che, chi ro nguyen nhan cua han che bao gom danh gia de bat thieu co so, phan cong bo tri chua hop ly, dao tao khong gan voi nhu cau, moi truong r * r r r ■» ? ? r f r ' 71 Bo qudc phong, dong thdi dua nhan dinh nhung nguyen nhan cua cac han che viec tao dong luc, tac gia da phan tich va dua mot so giai phap nham hoan A thien viec de tao dong luc can bo quan ly tai Tdng cong ty 36-Bo qudc phong duqc trinh bay dudi day 3.3.1 Hoan thien he thong liromg va phu cap Qua phan tich thuc trang co che tien luong cua Tdng cong ty 36-Bo qudc phong, each tra luong cho can bo quan ly khong nhan manh nhieu den hieu qua lam viec cua tung can bo quan ly, hieu qua lam viec la chi tieu cue ky quan r r r the hien su dong gop ca nhan can bo quan ly den ket qua hoat dong san xuat cua doanh nghiep, cung nhu giup cho doanh nghiep tang sue canh tranh truoc cac ddi thu khac tren thi trudng, quyet dinh su phat trien ben vung cua doanh nghiep Dac biet doi vdi doi ngu can bo quan ly vdi trach nhiem nang ne hon, ap luc quan ly cao hon thi yeu ciu vd viec phan bd tien luong cho hop ly la mot nhung yeu cdu quan va co ban nhat Thuc te hieu qua lam viec cua mdi can bo quan ly rat r i r r de bien dong, thay ddi nhanh chong, neu khong co chinh sach tot tao dong luc, khuyen khich cho ho Tong cong ty can thiet phai xay dung he thong mdi ve thang luong, bang luong Xac dinh cong viec la then chot, lanh dao cong ty da lap mot to chuyen gia phdi hop vdi Ban hanh chinh, to chuc nhan su de hoan thien cong viec Didu kien dat ddi vdi viec xay dung thang luong, bang luong mdi duqc nhom cong tac va lanh dao cong ty hoach dinh tu luc khdi dau xay dung sua ddi co chd tidn luong, phai la cong cu hieu qua cong tac quan tri nguon nhan luc quan ly, phat huy su nd luc cua can bo quan ly dong gop cho cong viec cua cong ty, dam bao su cong bang theo su dong gop tuong ung cua mdi ngudi Tidn luong khong hqp ly la mqt nhung nguyen nhan gay tam ly khong hai long can bq quan ly, vi vay Tdng cong ty 36 can co mot sd bien phap khac phuc nhuqc diem ve cong tac tra luong Cu the: Thu nhat, Tdng cong ty nen su dung hinh thuc tra luong hang thang can bo quan ly thong qua tai khoan d Tdng cong ty 36-Bo qudc phong Nhu vay, mdi can 72 bo quan ly chi biet duoc muc tien luong cua rieng minh tien luong cua nhung ngudi khac la mot so bi an Cach tra luong vira nhanh gon, vua dam bao tinh cdng bang; no giup cho nhan vien cua Tdng cdng ty dac biet la nhung nhan vien mdi vao lam viec khong cdn tinh trang so sanh, danh gia muc luong cua minh vdi dong nghiep do se khong gay tam ly chan nan, khong hai long ve tien luong Mat khac Tdng cdng ty nen dua quy dinh doi vdi toan bo he thdng can bo quan ly ve viec khong binh luan va han che tiet lo muc luong ca nhan pham vi va ngoai cdng ty Day la mot giai phap anh hudng den van hoa cdng ty va viec quan triet ap dung 100% la kho Tuy nhien cac nha quan tri nen hinh tu tudng va thoi quen dan dan cho he thdng can bo quan ly, ve mat lau dai se dan hinh net van hoa cdng ty Thu hai, doi vdi nhung cdng viec phuc tap khong the hoan dung sd gid dinh muc hoac co nhung cdng viec phat sinh buoc can bo quan ly nhat la nhung can bo true tiep quan ly lao dong d cdng trudng phai lam viec vuot qua sd gid chuan Tdng cdng ty quy djnh thi nen cd mot che tien luong cho khoang thoi gian lam them gid cua can bo quan ly Viec tra luong cho sd gid lam them khong nhung phan anh dung gia tri sue lao dong cua can bo quan ly ma cdn gop phdn lam cho can bo quan ly cam thdy phan khdi va hang say lam viec hon 3.3.2 Xay diyng he thdng khen thwerngphu hop Ben canh luong, thudng cung la mot nhung cdng cu tao dong luc quan cua nha quan ly Nhu da neu phan danh gia han che thuc trang tao dong luc tai Tdng cdng ty 36-Bo qudc phong, he thdng khen thudng cua cdng ty chua danh gia duoc nang luc can bo quan ly, chua co che thudng ben canh luong cho nhung nhan vien lam them gid va tang nang suat lao dong, dieu gay su khong thoa man cho mot phan khong nhd cac can bo quan ly cdng ty Trudc thuc te tien luong mang tinh chat cao bang toan bo cdng ty, gay tam ly khong hai long doi vdi doi ngu can bo quan ly Tdng cdng ty 36 can co chinh sach thudng thich hop nham gia tang dong luc lam viec cua can bo quan ly Chinh sach thudng bao gom hai loai: thudng vat chat va thudng tinh than 73 r r r Truac het doi vai thuang vat chat Tang thuong khong chi don thuan la dua cho nguoi nhan mot vat huu hinh ma no the hien su ton nguoi khac Khi can bo quan ly lam duoc sang kien hay co tich cao cong viec thi tang thuong cho nhan vien mot khoan tien la dieu thuc su can thiet Neu cong ty de duoc muc tieu phu hop thi cung nen thuong nhung khoan tien thuong lon cho nhan vien ho hoan muc tieu Khi nha quan ly thuong cho nhung no luc cua nhan vien thi chac chan ho se phai kinh ngac ve nhung dong gop cua nhan vien minh cho tang truong cua cong ty sau Co the noi, day cung la mot hinh thuc dau tu ben vung cho tuong lai cua Tong cong ty 36 Ben canh do, Tong cong ty 36 can da dang hoa cac hinh thuc khen thuong A t A nham thoi mot luong sinh moi giup cho can bo quan ly lam viec nhiet tinh hon Thay vi thuong tien, cong ty co the tang nhan vien co tich cao mot mon qua co gia tri nhu mot chiec may dieu hoa, mot chiec xe tung tich cua nhan vien ma co nhung phan thuong tri gia khac Khi can bo quan ly chac chan se cam nhan duoc su quan tam cua cong ty va se hang say dong gop cho cong ty nhieu hon Thuong hoan ke hoach: ban lanh dao cong ty se cung cac phong ban xac dinh ke hoach hoan cong viec cua ho theo tung thang, tung quy, tung nam Cong ty se to chuc khen thuong cho nhung ca nhan can bo quan ly va nhung phong ban hoan xuat sac ke hoach cua minh thoi gian ngan nhat co the ma chat luong san pham vln dam bao Tuy nhien cong ty nen su dung quy khen thuong hop ly, tranh tinh trang phung phi, co truong hop thuong qua it nhung co truong hop lai thuong qua nhieu Dieu se khien cho can bo quan ly cam thay khong hai long vi muc luong thuc su cua ho cung khong cao ma nhung nguoi khac lai duoc thuong nhieu qua muc can thiet r a a Doi vai thuang ve tinh than Phan thuong tinh than la nhung phan thuong tao su thoa man ca nhan khong the dinh luong nhu: y thuc dat, su kiem soat ca nhan doi voi cong 74 viec va cam giac rang cong viec cua minh duoc danh gia cao nhien, nd lai co hieu luc vd cung ldn ddi vdi ngudi lao dong Phan thudng la nhung budi duoc an trua vdi giam doc cung duoc can bo quan ly coi la mot phan thudng vd cung quy gia vi ho cam thay that tu hao va hanh dien duqc tiep xuc, trd chuyen cung giam doc - mot ngudi luon ban ron va it co thdi gian gap go cac nhan vien Mat khac, tam ly chung cua ngudi di lam, cung thich duqc nghi Sau mot mua vu lam an ldn, sau mot tich xuat sac, sau mot thdi gian dai vat va dd hoan mot hqp dong beo bd, can bo quan ly cd nhu cau duqc nghi ngod, la tam ly hoan toan binh thudng Vi vay, cac nha quan ly 36 can kheo leo giai quyet cho ngudi can bo quan ly nghi ngoi ngoai nhung nghi phep va nhung nghi da duqc quy dinh trudc Nhung can bo quan ly se cam thay vd cung hai long va sau thdi gian nghi chac chan ho se lam viec hang say Nhung ngudi khac cung se nhin vao va neu ho cung muon duqc thi nhu vay, ho se phan dau Ngoai ra, Tdng cong ty 36 nen lap mot bang khen thudng ghi ten nhung can bo quan ly dat tich cao de tuyen duomg, ghi nhan cong lao cua ho Mac du viec lam khong ton kern nhieu chi phi nhung no gop phan nang cao tinh A f AAA A than lam viec cua can bo quan ly len rat nhieu, nhan vien se thay rat tu hao ve ban A than ho va cam nhan duqc su quan tam sau sac cua ban lanh dao cong ty, tir se thuc diy ho dong gop cho cong ty hang say va nhiet huyet horn Ngoai tien bac, cung thich duqc thang chuc, thich co chuc danh Co chuc danh nghia la co tien bac, ngoai no mang lai uy tin va nhat la cung mang lai quyen luc cho chung ta Thang chuc co the duqc coi la muc cao nhat cua su khen thudng Thang chuc cho mot ngudi la quyet dinh nhay cam horn viec tang luomg rat nhieu Viec xem xet mot ngudi co the dam duomg duqc nhung chuc vu cao horn khong chi phu thuoc vao su cong hien ve mat chuyen mon cua ho cho cong ty ma phai xem xet nhung pham chat can thiet cho chuc vu ay Vi du: mot ngudi rat gioi chuyen mon, nghiep vu, sang tao cong viec nhung lai khong kheo leo giao tiep, khong duqc long moi ngudi thi that kho de dua len vi tri trudng phong nhan su Trong viec thang chuc cho mot nhan vien, Tdng cong ty 36 cung can chu y den cap bac cu the, nen chu y den 75 nguyen tac thang chuc mot each tuan tu, tu nhung chuc vu nhd nhat den nhung chuc vu cao hon 3.3.3 Tang cac khoan phuc loi va dich vu cho doi ngu can bo quan ly Trong tuong lai khong xa, doi sdng cua nguoi can bo quan ly duoc nang cao thi ho khong chi quan tam tdi yeu to vat chat ma yeu td tinh than cung dong vai tro vo cung quan de cd the nang cao hon nua dong luc lam viec cua can bo quan ly Tdng cdng ty 36, hoat dong phuc loi can co mot so cai thien nhu sau: Ddi vdi phuc loi bat buoc cdng ty nen tiep tuc thuc hien day du va nghiem chinh cac hinh thuc phuc loi theo quy dinh cua nha nude Ddi vdiphuc loi tu nguyen- cac nha quan ly 36 can co su sang tao lam phong phu cac hinh thuc phuc loi cu the: Thu nhat ban lanh dao Tdng cdng ty 36 nen chu y hon tdi nhung ky niem cdng ty Khong chi chu y tdi lap cdng ty, ban lanh dao hay ky niem sinh cua cac can bo quan ly cac nha quan ly tu thay minh danh r \ gia cao su dong gop cua nhan vien nhu the nao bang viec dua nhung mon qua nho, co the chi la banh ngot hay vat luu niem tuong xung vdi vai tro va vi tri cua ho cdng ty Chi can sir quan tam don gian nhu vay cung du lam cho mdi nhan vien hay can bo quan ly cdng ty rat cam kich truoc tam long cua ban lanh dao danh cho ho Thu hai la vi?c xay dung buc tuong vinh danh: Cac nha quan ly Tdng cdng ty 36 nen thiet ke, danh mot vi tri trang de treo cac buc anh tap the chup toan bo nhan vien, nhung loi cam on, khen ngpi tir phia khach hang va nhung minh chung cho cdng cua cdng ty Viec lam se tang them long tu hao cua cac can bo quan ly Tdng cdng ty 36, trd dong luc thuc day ho phan dau khong ngimg de gop phan cang toa sang cho cdng ty Thu ba la cac nha quan ly Tdng cdng ty 36 nen to chuc nhieu hon cac buoi hop mat, da ngoai: ban lanh dao nen len ke hoach de thinh thoang cac nhan vien doi ngu quan ly Tdng cdng ty co co hoi gap go, tro chuyen vdi Vi du i r ' f cac buoi cam trai, lien hoan, du lich cung se rat huu ich vdi nhirng buoi an trua vdi su gop mat cua ca nhom tai mot nha hang dep, gap go tai Cdng ty bao tang hay tai nhung khu vudn sinh thai, hoac dua moi ngudi den rap xem phim 76 quart ly De ngudi quan ly co the thuc hien cong viec mot each tot nhat va tao uy tin trudc tap the thi can phai the hien duoc ban linh cua ban than cong viec tuc la ho phai co nang luc, sang tao, quyet doan, biet lanh dao tap the de dat duoc muc tieu da duoc thdng nhat Bdi vay, Tdng cdng ty 36 can phai tuyen chon va bo tri lao dong va nguoi quan ly phu hop vdi trinh do, kha nang va sd trudng nham khai thac tiem nang cua ngudn nhan luc va giam chi phi quan ly De tuyen dung, bo tri can bo quan ly phu hop Trudc het, Tdng cdng ty can xay dung ro chinh sach tuyen mo ben nham tao co hoi thang tien binh dang cho nhung ngudi co tich va cdng hien vdi hy vong duoc phat trien tren nac thang nghe nghiep De lam tdt dieu va khong gay su canh tranh khong lanh \ r \ manh hay su bat man vdi ngudi cho rang “da co nhieu dong gop nhung lai khong r ' > z duoc thang tien” thi Tdng cdng ty can phai xay dung rd “sff thdng tien quan ly ” vdi nhung dieu kien cu the, the hien rd su thay doi vi tri cdng viec Thdng qua so r •> bach tranh su canh tranh khong lanh manh hay su bat man cua can bo vdi Tdng cdng ty Tuy tung trudng hop ma Tdng cdng ty co cac phuong phap linh hoat viec ghi nhan tich cua can bo quan ly Khi xem xet quyet dinh thang chuc cho can bo phai dua tren kha nang va nang luc cua ung vien chu khong nen thien vi dua vao cac yeu to khac chang han nhu mdi quan he cam tinh ca nhan, nhung van dong hanh lang, ca nhan, tham nien cdng tac ma doi it quan tam tdi danh gia dung nang luc lam viec cua ung vien dan den tam ly y lai, tri tre cdng viec, gay nen su bat man vdi nhung ngudi co nang luc thuc su Luan chuyen cdng viec la chuyen tu cdng viec sang lam cdng viec khac, viec luan chuyen vi tri cdng tac giup cho ngudi can bo quan ly luon luon van dong 77 hoc hoi de dap ung duoc nhu cau cong viec tai vi tri mdi, nhung nhiem vu mdi la thudng mang tinh thach thuc cao, cung muon co gang hoan tot cong viec dd khang dinh ban than, luan chuyen dam bao duoc tinh ke thira va phat tridn co r •> chon loc nhung uu diem nhung phuong phap quan ly tot, su thay doi se pha vd tinh don dieu, tao co hoi hoc hoi nhung ky nang mdi, linh vuc mdi va thiet lap quan he lam viec mdi lam tang tinh phong phu cong viec Moi nhiem ky cong tac cua can bo quan ly thudng la 3, Tdng cong ty phai an dinh cu the mdi can bo tdi da la nhiem ky phai thuc hien luan chuyen, viec luan chuyen phai duoc xem xet cu the su tuong dong giua cac vi tri luan chuyen, tinh phuc tap cong viec cung nhu kinh nghiem quan ly, cd the luan chuyen cac vi tri vdi giua Giam doc, phd giam doc Xi nghiep va cac Trudng, phd phong Tdng cong ty, hoac luan chuyen giua cac Giam doc Xi nghiep vdi nhau, cac Trudng phong, phd phong vdi khac phuc tinh trang hien tai ti le can bo duoc luan chuyen dat ket qua rat thap Ddi vdi cac Doi trudng, phd doi trudng thudng cong tac d nhung noi vung sau, vung xa, vung bien gidi nen viec luon chuyen vi tri can bo giua cac doi gap A A nhieu kho khan Do vay, nen tao them noi dung phong phu cong viec hang ngay, tang tinh phuc tap cua nhiem vu, trach nhiem va quyen han cho ho 3.3.5 Mot so giaiphap khac • Khuyen khich tinh than twgidc vd neu giwng cua mdi can bo quan ly Phia Tdng cong ty da cung cap nhung chinh sach ung ho de ngudi quan ly cd dieu kien cho thuc hien cong viec cua minh, nhung thuc su de cd dong luc cao cong viec thi chinh ban than ngudi quan ly can phai quan tam cai tien hanh vi cua chinh ban than va cd thai hop tac cong viec Bdi vi, chinh ngudi quan ly la nhung ngudi tham gia vao xay dung nen cac chinh sach de quan ly nguon nhan luc doanh nghiep va cac chinh sach lai cd tac dong tdi chinh ho Bdi vay, ho can hieu mdi mat xich cong viec thuoc quyen ho quan ly, can biet giao tiep r r r vdi cap dudi, biet thong cam va hieu ngudi khac muon gi, ho phai luon tu tin cong viec va trudc tap the Do do, ngudi quan ly luon can cd nhung khao khat cong viec de thuc day ho vuon len va cam ket tu nguyen lam dung chuc trach cua ban than de trd nhung tam guong sang doanh nghiep 78 De lam duoc dieu thi ban than can bo quan ly can phai xac dinh ro muc tieu cua chinh ban than, muc tieu cua cong viec ho nhan trach nhiem thuc hien va muc tieu phat trien cua Tdng cong ty Voi can bo quan ly, muc tieu cua ho khong chi la tim kiem cong viec co thu nhap cao, ma la cac co hoi thang tien, cor hoi giao luu vdi moi nguoi va co hoi \ •> •> khang dinh ban than De dat duqc muc tieu cua minh, can bo quan ly can co sue khoe tot; nang cao trinh chuyen mon, ngoai ngu, vi tinh, nam vung luat phap linh kinh doanh cua Tdng cdng ty; nang cao ky nang quan ly de tang kha nang thich ung vdi su thay ddi cua mdi trudng kinh doanh; can biet each tu xac lap muc tieu va dudng tien tdi muc tieu cua chinh ho cdng viec • Xay dung va phat trien van hoa cdng ty Chinh nhung khac biet va truyen thong rieng cua van hoa cdng ty se la dong luc thuc day su cdng cua mdi cdng ty Van hoa cua mdi cdng ty duqc the hien d nhieu cap khac Thu nhat la the hien cdng viec hang nhu each bao cao cdng viec, each giu gin tai san chung, ngon ngu giao tiep vdi dong nghiep, ddi tac, cac thu tuc hanh chinh thu hai la cac gia tri tinh than viec xac dinh viec phai lam, hanh dong cua minh dung hay sai, cd mang lai lqi ich hay thiet hai chung hay khong ■> \ r r > Cac nha quan ly Tdng cdng ty 36 can cd gang xay dung duqc mot nen van hoa cdng ty cho co the nang cao duqc dong luc lam viec cua ngudi lao dong len muc cao nhat co the Muon vay, dieu quan trqng dau tien la phai chu trqng tdi “con ngudi”, lay ngudi lam goc De thuc hien duqc viec ban lanh daoTong cdng ty 36 can tien hanh nhung noi dung co ban sau: Thu nhat la boi dudng cho can bo quan ly tinh than ham hoc tap, cau tien bo, lam chu cdng nghe hien dai; tinh than lao dong cham chi, sang tao vdi luong tam nghe nghiep Thu hai la xay dung tinh than doan ket, hqp tac gan ket moi ngudi vdi cdng ty Boi dudng can bo quan ly cdng ty ve cac quan diem ve gia tri cua cdng ty va tinh than cua cdng ty de no trd nhan thuc chung cua dong dao can bo quan ly lam dong luc noi tai khich le tat ca moi ngudi phan dau Thu ba la tang cudng dao tao va phat trien tai nguyen van hoa cdng ty 79 nham tao khong van hoa tot dep de nang cao to chat van hoa va trinh nghiep vu cua can bo quan ly Hang nam, cong ty nen can cu vao nhu cau cdng viec va kha nang cua nhan vien de to chuc cac khda dao tao nham boi dudng them chuyen mon cho can bo quan ly Khi ngudi can bo quan ly duoc cdng ty quan tam cho di hoc, chac chan trinh cua ho se duoc nang cao hon so vdi trudc r r i r day va nhan duoc su uu cua cdng ty ho se cd gang het minh de dong gop cho su nghiep phat trien cua cdng ty Thu tu la boi dudng tinh than trach nhiem cua can bo quan ly; xay dung long yeu nghe, yeu cdng ty, tinh than phan dau vi su phat trien ben vung cua cdng ty Thu nam la cac nha quan ly 36 nen huan luyen can bo quan ly cua minh trd nhung ngudi co long nhan ai, khoan dung, nghia tinh dao ly, ton ky luat, ky cuong Sau cung, Tdng cdng ty 36 nen co che thudng phat hop ly, co che quan ly dan chu khien nhung ngudi cdng hien cho su phat trien cua doanh nghiep deu duoc ton va duoc hudng loi ich vat chat xung dang vdi cdng sue ho da bo de nhan vien luon cam thay duoc ton va quan hem, luon co dong luc lam viec va cdng hien cho cdng ty Cac hoat dong cua phong nhan su khong nen xem don thuan chi la cac chuc nang nhiem vu nham to chuc quan ly nhan vien ma la noi de thuc hien mong muon, nguyen vong cua can bo quan ly, mac dau la khong the thoa man het mong muon nguyen vong cua can bo quan ly nhung cdng ty se cd gang den muc tdi da co •> r r i the cua minh, la cdng cu de giup ho lam viec vdi nang suat chat luong cao Phong to chuc hanh chinh nen lay y kien cua cac can bo quan ly xay dung mot chuong trinh tao dong luc cho doi ngu quan ly Trong thdi gian tdi cdng ty nen danh gia thudng xuyen hon cac hoat dong tao dong luc cung nhu muc thoa man cua can bo quan ly vdi cac hoat dong tao dong luc Tir giup cho cac nha quan ly nam bat duoc muc lao dong va nhung mong muon, nguyen vong cua ho de dua nhung giai phap thich hop de tao dong luc cho doi ngu can bo quan ly 80 KET LUAN • Qua thai gian nghien curu de tai, toi da nhan thay rang viec tao dong luc cho can bo quan ly co vai trd cue ky quan doi vdi Tdng cong ty 36-Bo qudc phong noi rieng va cac doanh nghiep khac tren ca nude noi chung Tao dong luc cho doi ngu can bo quan ly bang cac cong cu tai chinh va phi tai chinh nhu da phan r r r \ r tich d tren da chi duoc nhung yeu to then chot can phai duoc tien hanh va ap dung kip thai de nang cao chat luang nguon luc tri thuc cao cua doanh nghiep Tuy nhien, vai su co han ve thcri gian va nguon luc, nen vai bai luan van nay, tdi lay mau danh gia tren 300 can bo quan ly cua Tdng cong ty 36 - Bo qudc phong, nen kho co the dai dien tdi da cho toan cong ty va cac doanh nghiep khac Trong tuang lai, de co su nhin nhan dung dan ve van de tao dong luc cho can bo quan ly, can thiet phai co nhung bai nghien curu sau va rong han nua, bo sung ly luan va thuc tien, giup cac nha quan tri hoach dinh duoc nhung chien luge ve nhan su sau cho doanh nghiep 81 DANH MUC TAI LIEU THAM KHAO • • I TAI LIEU TIENG VIET Nguyen Viet Anh Dong luc va tao dong luc cho nguoi lao dong Hoc lieu md Viet Nam - Vietnam Open Educational Resources module: m27346 Vuong Dao, Thanh cdng nhd quan ly (2005), NXB Tir dien Bach khoa Nguyen Van Diem, Nguyen Ngoc Quan (2013), Giao trinh Quan tri nhan luc, NXB Dai hoc Kinh te Quoc dan Truong Minh Due (2011), “Ung dung mo hinh dinh luong danh gia muc tao dong luc cho nhan vien Cong ty trach nhiem huu han Ericsson tai Viet r r Nam”, Tap chi khoa hoc Dai hoc Quoc gia Ha Noi, kinh te va kinh doanh (27) 240-247 Doan Thi Thu Ha (2002), Giao trinh Khoa hoc Quan ly tap II, NXB Khoa hoc va ky thuat Ha Noi Doan Thi Thu Ha, Nguyen Thi Ngoc Huyen (2006), Giao trinh quan tri hoc, NXB Giao thong van tai Tran Thi Hanh, Dang Thanh Hung, Dang Manh Ho (1995), Quan ly nguon nhan luc, NXB Chinh tri quoc gia Ha Van Hoi (2006), Quan tri nguon nhan luc NXB Hoc vien cong nghe buu chinh vien thong Ha Van Hoi (2007), Quan tri nguon nhan luc doanh nghiep tap 2, NXB Buu dien 10 Nguyen Huu Lam (2007), Hanh vi to chuc, Nha xuat ban thong ke 11 Bui Anh Tuan, Pham Thuy Huong (2013), Hanh vi to chuc, Nha xuat ban Dai hoc Kinh te Quoc dan 12 Pham Thi Thu Trang (2010), Gidiphap tao dong luc cho ngudi lao dong tai Tdng cdng ty phat trien nhd Ha Noi, luan van thac sy Quan tri kinh doanh, Ha Noi 13 Vu Thi Uyen (2008), Cac gidiphap nham tao dong luc cho lao dong quan ly r r cac doanh nghiep nhd nude d Ha Noi den nam 2020, Luan an Tien sy kinh te lao dong, Ha Noi 82 II TAI LIEU TIENG ANH 14 Harold Koontz, Cyril O’donnell, Heinz Weihrich - Nhung vdn d£ c6t yeu cua quan ly, NXB Khoa hoc va ky thuat, 1992 15 James H.Dunnelly, James l.gibson - Quan tri hoc can ban, NXB Thdng ke 16 Jane Catherine - Bi quyet phat huy tiem nang cua nhan vien, NXB Lao dong va xa hoi III WEBSITE SC DUNG http://www.dddn.com.vn,, [truy cap 14h, 8/9/2015] http://www.kinhdoanh.com , [truy cap 12/9/2015] http://www.saga.vn [truy cap 10/9/2015] http://tongcongty36.com/ [truy cap 3/9/2015] http://www.mbaknol.com/management-concepts/theories-of-motivationvroom%E2%80%99s-valence-expectancy-theory/ [truy cap 12/9/2015] http://baokinhteht.com.vn/home/2009021 103041439_p0_cl23/bai-l-thenao-la-van-hoa-doanh-nghiep.htm [truy cap 4/9/2015] http://www.congdoanbinhthanh.org.vn/detail.aspx?malsp=9277&masp=927 635 [truy cap 16/9/2015] 83 PHU LUC Cgng hoa xa hoi chu nghia Viet Nam Doc lap -Ty - Hanh phuc PHIEU KHAO SAT Muc hai long cua CBQL ddi vdi che dai ngo tai Tdng cong ty 36-BQP Kinh gfri: Cac CBQL tai Tong cong ty 36-BQP Toi la: Phieu khao sat nham danh gia mure hai long cua anh/chi doi voi ch£ dai ngo cua Tong cong ty, cung chinh la phuc vu cong tac nghien cuu ve tao dong luc tai Tong cong ty nham dam bao moi quyen loi cho cac CBQL Vi vay rat mong anh/chi hop tac Xin chan cam on! Ho va ten: Tuoi: Chuc vu: So nam cong tac: Phong ban: Trinh hoc van: Gidi tinh: Anh/chi vui long danh dau hoac X vao cau tra loi thich hop nhat Anh/chi danh gia nhu the nao ve muc tien luong hien nay? Tien luong la khoan thu nhap chinh trang trai chi tieu gia dinh r Muc luong cua can bo quan ly rat cao so vdi cac doanh nghiep khac tren thi trudng Muc luong cua can bo quan ly cao so vdi cac doanh nghiep khac tren thi trudng Muc luong cua can bo quan ly thap hon so vdi muc luong cua doanh nghiep khac Tong cong ty sap xep luong can bo quan ly dua vao danh gia hieu qua cong viec Tdng cong ty sap xep luong can bo quan ly khong dua vao danh gia hieu qua cong viec , r r ♦ r r ~~ ' 84 Cach thuc to chuc danh gia hieu qua cdng viec cua can bo quan ly cdng khai Cach thuc to chuc danh gia hieu qua cdng viec cua can bo quan ly khong cdng khai Ket qua danh gia hieu qua cdng viec la cdng bang r > Ket qua danh gia hieu qua cdng viec khong cdng bang Anh/chi co danh gia the nao ve thu nhap hien nay? Hoan toan khong hai long Khong hai long Khong y kien Hai long Hoan toan hai long Anh/chi co danh gia nhu the nao ve tien thuong va phan thuong hien nay? Hai long Khong hai long Anh/chi cd danh gia nhu the nao ve cdng viec duoc phan cdng hien nay? Qua nhieu ngudi so vdi cdng viec duoc giao Cdng viec khong phu hop kha nang, vi tri, chuc vu Cdng viec, nhiem vu dupe phan chia khong ro rang, bat hop ly Cdng viec, nhiem vu phu hop vdi kha nang, vi tri, chuc vu Cdng viec, nhiem vu dupe phan chia rd rang, hop ly Anh/chi danh gia nhu the nao ve chuong trinh dao tao va phat trien nhan vien cua Tdng cdng ty? 85 - , - - -Tong cong ty rat chu den dao tao chuyen mon va phat trien ky nang cho can bo quan ly Tong cong ty chu den dao tao chuyen mon va phat trien ky nang cho can bo quan ly Tong cdng ty chu d muc binh thuong cdng tac dao tao chuyen mon va phat trien ky nang cho can bo quan ly Cac khoa hoc duoc cu tham gia rat gan lien, rat huu ich vdi cdng viec cua can bo quan ly Cac khoa hoc duoc cu tham gia gan lien, huu ich chi d muc binh thudng ddi vdi cdng viec cua can bo quan ly Cac khoa hoc duoc cu tham gia khong gan lien, khong huu ich doi vdi cdng viec cua can bo quan ly > r *> Lac quan ve co hoi thang tien Tdng cdng ty It lac quan ve co hoi thang tien Tdng cdng ty Anh/chi co y kien dong gop hay mong muon gi ve viec tao dong luc cho doi ngu can bo quan ly noi rieng va lao dong noi chung hien khong? Xin chan cam on anh/chi da hop tac!