- Ứng viên tham gia thi tuyển qua hai vòn g: vòng 1 là thi trắc nghiệm (
y nghia cua thuong hieu
MHBLD .714 .071 .235 .109 .197 .023
uy tin cua thuong hieu
MHBLD .548 .025 .290 .148 .283 .118
su gan gui cua hinh anh
MHBLD voi khach hang .602 .180 .020 .175 .402 .243
nghia vu cua MHBLD doi
voi nha nuoc .173 .147 .088 .085 .206 .683
trach nhiem cua MHBLD
doi voi cong dong .197 .171 .125 .170 .047 .772
quan he hop tac giua MHBLD voi cac ngan hang khac
.590 .199 .092 .047 -.018 .413
Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
a.Rotation converged in 8 iterations.
Phụ lục 4.4: Phân tích nhân tố lần 4
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .908
Bartlett's Test of Sphericity Approx. Chi-Square
Df
Sig.
2.586E3
351
.000
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared Loadings
Rotation Sums of Squared Loadings
Total % of Variance Cumulative % Total % of Variance Cumulative % Total % of Variance Cumulative % 1 10.053 37.232 37.232 10.053 37.232 37.232 4.514 16.720 16.720 2 1.682 6.229 43.461 1.682 6.229 43.461 3.015 11.166 27.886 3 1.289 4.774 48.236 1.289 4.774 48.236 2.944 10.903 38.789 4 1.167 4.321 52.557 1.167 4.321 52.557 2.447 9.062 47.851 5 1.106 4.095 56.653 1.106 4.095 56.653 2.376 8.801 56.653 6 .971 3.595 60.247 7 .895 3.317 63.564 8 .843 3.123 66.687 9 .815 3.020 69.707 10 .778 2.880 72.588 11 .725 2.687 75.275 12 .637 2.358 77.633 13 .627 2.323 79.956 14 .606 2.246 82.202 15 .553 2.047 84.249 16 .548 2.029 86.278 17 .480 1.777 88.056 18 .435 1.611 89.667 19 .413 1.529 91.196 20 .389 1.440 92.637 21 .360 1.333 93.969 22 .343 1.269 95.239 23 .317 1.172 96.411
24 .294 1.090 97.501
25 .247 .914 98.415
26 .244 .905 99.320
27 .184 .680 100.000
Extraction Method: Principal Component Analysis.
Rotated Component Matrixa
Component
1 2 3 4 5
nguon nhan luc .335 .713 .215 .021 .237
nang luc tai chinh .302 .545 .195 .069 .180
van phong giao dich .049 .730 .245 .153 .142
bai dau xe khach .085 .440 .123 .554 .265
trang thiet bi, cong nghe .400 .548 .073 .347 .068
thoi gian lam viec .212 .530 .163 .206 .171
phi giao dich .204 .001 .261 .768 .084
muc lai suat .077 .195 .318 .612 .128
su da dang cua dich vu .528 .195 -.059 .503 .125
do tin cay cua dich vu .011 .314 .591 .310 -.010
do nhat quan ve chat luong dich vu .326 .306 .244 .466 .182
thu tuc trong giao dich .658 .289 .184 .124 -.039
thoi gian cho den luot giao dich .432 .340 .532 -.079 .058
thai do, cung cach phuc vu cua nhan
vien .253 .088 .712 .195 .106
su nhiet tinh, giup do khach hang cua
nhan vien .305 .215 .634 .198 .175
cac huong dan thu tuc cua nhan vien .157 .185 .711 .199 .272
ung dung cong nghe trong phuc vu
khach hang .529 .275 .043 .194 .257
cach quan ly mang luoi giao dich .569 .140 .238 -.163 .332
quan ly he thong may ATM .405 .165 .107 .220 .483
quan ly thong tin khach hang .548 .256 .288 .176 .040