Ứng dụng CNTT vào quản lý và kinh doanh tại ngân hàng BIDV e

TOPIC: Board of Directors of Bank for Investment and Development of Vietnam (BIDV) requires you as an officer in charge (the highest level) of the application of information technology in business to make a plan of development of information system to enhance business and management efficiency in the five-year period from 2012 to 2016 and vision to 2020 Prepare a report based on following contents to submit it to Board of Directors for approving funding, personnel, deployment time and suggest specific targets The basic content of the report: Introducing the enterprise Analyzing the situation Analyzing SWOT (related to IT, information system, e-commerce) Comparing with three competitors in the industry Learning solutions of IT application in the banking sector CONTENT INTRODUCING ABOUT BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM (BIDV) Bank for Investment and Development of Vietnam (BIDV) was established in April 26, 1957 under Decree of the Prime Minister Bank for Investment and Development of Vietnam is a special state-owned enterprise, organized in the form of a systematic State-Owned Corporation with more than 112 branches and subsidiaries around the country with partnership with foreign companies The focus or traditional activity of the Bank for Investment and Development of Vietnam is the investment for the development and implementation of key economic development programs of the country When Vietnam joined WTO in 2007, there were many foreign banks to invest in the Vietnamese market, which is an opportunity and great challenge for the domestic banks Therefore, to become a strong financial group, BIDV has been constantly changing in all aspects such as: Human Resources, Information System, Communications, advanced and modern equipment, Information System, and e-commerce and its products and services BIDV has also constantly innovated, developed and improved products and services in line with the market targeting at competing with other domestic and foreign banks As a result, BIDV has been always the leading one of index of availability for application and development of Information Technology (Vietnam ICT Index) in for the years 2007, 2008, 2009 and 2010 as evaluated and raked by Vietnam Association for Information Processing The Bank has demonstrated a leading position on the application and development of ICT in banking activities ANALYZING SITUATION With the goal of becoming a leading financial group in Vietnam and reaching out to the international market, the Bank for Investment and Development of Vietnam (BIDV) has always prepared the best premise of information technology to serve business and banking management in the model of a modern bank to provide optimal utilities to customers and partners BIDV has provided customers with many products and obtained very good results of charge service such as BSMS- service of balance message to customer account, service of payment for telephone bills, service of Directbanking- account balance inquiry on the internet, etc BIDV has also implemented and replaced software in order to improve the quality of services such as: New 2012 BSMS replaces the old program New BSMS software is built by the technology center to replace the old software from 2006 The software is designed to meet the requirements of the number of customers up to million people New BSMS system has been piloted since September 2012 and applied in the whole system of BIDV in Oct 2012 As of Nov 12 th 2012, the whole system has 957,000 customers (up 49,000 customers from Sept 30 th 2012) and million customers as expected in Dec 12th Total charge of services by Nov 30th 2012 was 60.7 billion dong Net service charge was 46.4 billion dong (up 2.4 billion from Oct 31st 2012) Directbanking service of balance inquiry has been improved and replaced by internet banking service Addition to balance inquiry, customers can transfer money in and out of the banking system and many common features will be provided to customers anywhere with internet or 3G This is the most superior service in order to compete with other banks which have been deploying this service ANALYZING SWOT (related to IT, information systems and ecommerce)  Strengths of BIDV On April 23rd 2011, VICTA 2010 Vietnam Information Technology – Communications Award Ceremony (ICT) held by Ministry of Information and Communications in collaboration with the Vietnam Chamber of Commerce and Industry (VCCI) Bank for Investment and Development of Vietnam was granted with the title “The best business of application of Information Technology” in the field of Information Technology (the award including Cup and awarding and recognition decision) The Bank has demonstrated a leading position on the application and development of ICT in banking activities This is also an opportunity for the Bank to promote the image and brand of BIDV It is also recognition of the Bank's achievements in the development and application of ICT in banking activities  Limitations It is the human element Capacity and qualification of the information technology staff is still limited Although unqualified ones have been dismissed and young staffs who have been trained inside or outside the country have been invested, quality of the Bank’s staffs is still limited compared with ones of foreign banks which have just penetrated the Vietnamese market with professionally trained staffs, modern and advanced machinery and equipment systems such as Techcombank, etc and Vietnam’s big banks with significant advance in information technology such as Vietnam Bank for Industry and Trade  Opportunities and challenges of BIDV BIDV was awarded “The best business of application of Information Technology in 2010” by the Ministry of Information and Communications (May 16th 2011) On Nov 15th 2012, in Hanoi, Joint Stock Commercial Bank for Investment and Development of Vietnam and Oracle Corporation signed a memorandum of strategic cooperation Memorandum aims at promoting and developing a strategic cooperation in optimizing the use and deployment of new products of Oracle Corporation in the information technology system of BIDV With this memorandum, Oracle shares the experience in the transformation of information technology system and training technology professionals for BIDV This is both an opportunity and a challenge for BIDV with a limited qualification and capacity of technology staff in access to software of information technology application Therefore, any software will be purchased and develop by itself Currently, Technology Board is managing and deploying many major and significant IT project of BIDV such as Upgrade of SIBS, Development of Management Information System (MIS), hiring CRM and Contract Center building consultant, etc, participation in performing projects such as Master Card system connection, Master Card building, hiring consultants for building cost allocation system, modernizing BSC Company, building Financial Management and Leasing System, etc After 05 years of operation, the Technology Board has contributed to taking the Bank's IT operations to a new phase with the recognition of achievement in information technology application of staffs in the industry, recognition of management and development model of BIDV COMPARING WITH COMPETITORS There are more and more various foreign banks investing in Vietnam and domestic banks, which makes the competition environment fiercer However, with 55 years of experience in investment and development, BIDV is growing constantly over new banks with capacity but limited experience These are favorable conditions for BIDV The most striking results of BIDV after overcoming 14 enterprises in the final round and more than 100 companies participating in the award in the field of IT applications (14 businesses in the final round including Vietnam Bank for Industry and Trade, Vietnam Technological And Commercial Joint Stock Bank) BIDV Insurance Corporation is also one of banks in the final round LEARNING THE INFORMATION TECHNOLOGY SOLUTIONS APPLICATIONS IN BANKING There are many reasons for limited development of the field of ecommerce in banking Cash is still used in most payment transactions in the residential areas; transaction with banks is still strange to them; they are afraid of service and risks Those prevent the access of people to new form of payment Therefore, a target set out is the optimal deployment of technology infrastructure, diversification of banking services with the aim of supporting the banks to improve competitiveness, taking advantages personnel effectively, simplification of administrative procedures, changes in business methods and enhancement of the quality of services, extension of modern electronic communication channel between customers and banks such as ATM POS, INTERNET BANKING, MOBI BANKING, etc Planning to build information system to enhance business and management efficiency in the five-year period from 2012 to 2016 and vision to 2020 Prepare a report based on following contents to submit it to Board of Directors for approving funding, personnel, deployment time and suggest specific targets INTERNET BANKING MOBILE BANKING (IBMB) PROJECT Staff: 15 people Funding: Funded by World Bank Duration: years Deployment: from Central Bank to the banks of the provinces and districts Starting from 2012 ABOUT THE PROJECT: Internet Banking & Mobile Banking (IBMB) is deployed by the Bank for Investment and Development of Vietnam within the framework of the Project of Bank and Payment System Modernization at Phase sponsored by the World Bank Partner providing the solution of Internet Banking and Mobile Banking to BIDV is Polaris Company in India, one of the leading companies in the world of banking software and insurance (as assessed by the reputable IT researching and consulting organizations in the world, such as Gartner and Forrester) Internet Banking and Mobile Banking (IBMB) provides a system of distribution channels to help customers directly register and use the banking service via Internet or mobile phone without having to go to the bank At BIDV, the system is divided into three main components: - Internet Banking System for individual customers (BIDV Online for individual customers or Retail Portal) - Internet Banking system for enterprise customers (BIDV Online for enterprise customers or Corporate Portal) - Mobile Banking (BIDV Mobile) includes applications of BIDV Mobile and SMS Banking This component is mainly used for the individual customers Outstanding features of the IBMB system If BIDV Directbanking service as well as Internet Banking service of other banks allow customers to query only account information, BIDV Online service allows customers not only to query information but also perform domestic money transfer, international money transfer, bill payment, credit card payment and sending service requests to the Bank Especially, for the domestic money transfer to the accounts of payees outside BIDV system, the money transfer order will be automatically distributed and transferred to the beneficiary banks Accordingly, the teller at the branch will not take any action, and the money orders will be distributed logically as installed in Bank Online system to beneficiary banks after accounting at SIBS and by one of three applied channels (by priority order): bilateral channel, interbank channel and clearing channel Therefore, the money order will be done at a higher speed automatically This is a preeminent of BIDV Online in comparison with other banks in the market (often only one payment and money transfer channel on Internet Banking with transfer receipt service on Internet for manual processing of transactions) IBMB system of BIDV also applies the standard security technologies for financial transactions on the Internet, including the connection security with https connection protocol, information encoding on transmission line of Secure Sockets Layer (SSL), factor authentication for users: Hardware Token or SMS OTP security device (one-time password message via mobile phone) The functions will continue to be deployed in the near future: Inquiry of information relating to credit card such as balance, unstated transaction, statement inquiry, the most recent transactions, etc (At SMS Banking and applications); Automatic message (alert); Registration of Mobile services via ATM, Internet Banking With the deployment of Internet Banking Mobile Banking, BIDV expects to become one of banks providing online banking services with the full and most complete features in the Vietnamese market CONCLUSION: In the field of Banking field, activities are associated with the receipt and processing of information, so the application of information technology plays an important role in sustainable and highly effective development of the banking sector Products are equipped with leading security solutions in the market as well as assurance and careful test processes of information security in order to build trust with customers and make them feel secured while getting the bank's products and services to make the BIDV baking system more and more completed and continuously developed on all aspects and one of leading financial groups in Vietnam as well as in the world market 10 REFERENCE - The Technology Board of Bank for Investment and Development of Vietnam - Book of Information System Management -Teacher - Doctor: Nguyen Van Thoan 11 ... makes the competition environment fiercer However, with 55 years of experience in investment and development, BIDV is growing constantly over new banks with capacity but limited experience These... BSMS replaces the old program New BSMS software is built by the technology center to replace the old software from 2006 The software is designed to meet the requirements of the number of customers... customers and make them feel secured while getting the bank's products and services to make the BIDV baking system more and more completed and continuously developed on all aspects and one of leading