Internship report 1 company kbvision vietnam company limited

Through this meaningful and practical internship, I would like to thank the Board of Directors, officers and employees of KBVISION VIETNAM COMPANY LIMITED for creating many favorable con

ey H UT EC H HOCHIMINH CITY UNIVERSITY OF TECHNOLOGY Đại học Công nghệ Tp.HCM INSTITUTE OF INTERNATIONAL EDUCATION

2 Dang Thi Huyén Trang ID: 2011142111 Class: 20DKQQA2

Ho Chi Minh City, 2021

ACENOWLEDGEMENT

Student 1: V6 Thi Thu Phung

This report is the result of my own continuous efforts and the support and encouragement of teachers, friends, colleagues, and relatives Through this page, the author would like to thank those who have helped me during my study and research

I would like to express my deep respect and gratitude to teacher Vo Thi Nhu Thao for directly guiding and providing the necessary scientific information for this thesis Sincere thanks to the leaders of the Ho Chi Minh City University of Technology, Faculty

of Business Administration, and Department of Business Practice for creating conditions for me to complete the course Finally, 1 would like to thank my colleagues and working units for helping me in the process of studying and preparing the Graduation Report During the preparation of the report, I realized that I had tried my best, but because

my knowledge was still limited, there were still many shortcomings I look forward to receiving valuable comments from teachers so that my knowledge in this field can be improved and at the same time, I have the opportunity to supplement and improve my consciousness

Thank you sincerely!

Student 2: Đặng Thị Huyền Trang

First of all, 1 would like to express my gratitude to all the teachers and students of the Faculty of International Business, the University for creating favorable conditions for me

to complete this internship Especially giving me the opportunity to approach the real environment Through this meaningful and practical internship, I would like to thank the Board of Directors, officers and employees of KBVISION VIETNAM COMPANY LIMITED for creating many favorable conditions during my internship I have gained useful knowledge from practice And make a great contribution to step by step perfecting skills Professional knowledge and professional ethics before entering the profession

In particular, | would like to thank my instructor — Ms Vo Thi Nhu Thao who wholeheartedly helped and guided me to complete the internship report on time

In the process of making the report, I also recetved a lot of help Support and encouragement from teachers, friends and family | would like to express my deep gratitude

With a short internship period, the opportunity to approach reality and perfect the article despite efforts But there will still be certain shortcomings On the basis of the problems that have been solved, I will continue the investigation process Research and improve professional skills

Sincerely thank you

SOCIALIST REPUBLIC OF VIETNAM

Independence - Freedom - Happiness

COMMENTS OF THE SUPERVISOR

Student’s full name:

SOCIALIST REPUBLIC OF VIETNAM

Independence — Freedom - Happiness

COMMENTS OF THE INSTRUCTOR

Student’s full name:

(2) Dang Thi Huyén Trang ID: 2011142111

2, Department 0n

3 General comment: 20000000000 occ cc cece ccc cccccee seseenneensetnnneeeeeseeeeseceeeeceeeeecesaanenneeteess

ACMC., (date)

Instructor (signed and sealed)

PART 1: COMPANY INTRODUCTION

FOUNDATION & DEVELOPMENT PROCESS

KBVISION VIETNAM COMPANY LIMITED

Head office: 104 Nguyen Xi, Ward 26, Binh Thanh District, City Ho Chi Minh, Vietnam

Providing products and services associated with the KBVISION brand, ensuring international standard quality, reasonable prices, diverse models, optimal services, meeting the needs of customers, contributing to improve the development of the country and the community Constantly innovating and developing to affirm the stature and mission of a dynamic, creative, pioneering Vietnamese enterprise in both business and social activities, raising its position in the international market economic

BUSINESS PHILOSOPHY:

- Product quality is the focus

- Customer benefits are key

- Organizational prestige is a responsibility

- Employee income is an obligation

PART 2: JOB DESCRIPTION Student 1: V6 Thi Thu Phung

- Clean up the workplace

1 22/5/2021 - Get to know the brothers and

sisters in the company

- Watch your siblings work

- Make tea

- Clean up the desk

- Watch your brothers and

- Clean up the workplace

- Be guided by the Marketing

Manager to create company email and add to work

4 26/05/2021 | exchange groups

- Get acquainted with the company's social networking

sites

- Manage company websites

such as Facebook, youtube, and

and edit accordingly

- Submit the articles to the

Marketing Manager for

7 29/05/2021 | approval - Brainstorm ideas to post next

week

31/05/2021

- Statistics of website visits in the past week

- Post to each page

- Brainstorm ideas for a new website

- Have lunch with everyone at the company

01/06/2021

- In access the list system

- Brainstorm ideas for the rest

Marketing Manager via email

- Write demos for websites

15 09/06/2021

- Post ads on facebook

- Print the visit statistics table

of e-commerce sites

16 10/06/2021

- Print product price list

- Get product pricing documents and post

17 11/06/2021 - Respond to customer

feedback messages via Shopee

19 14/06/2021

- Send a letter to the head of the department about the article about to be published

- Read reviews and feedback

- Lean how to link e- commerce sites with Sapo software

20 15/06/2021 - Clean up

- Read product reviews

Student 2: Dang Thi Huyén Trang

24/05/2021

- Clean up the workplace

-Watch your siblings work

-Relearn the rules

26/05/2021

- Be guided on how to create

a company email and add it

to work exchange groups -Be guided by the brothers and sisters to use workplace

28/05/2021

- Respond to audience interaction on media sites and receive instructions on how to post

29/05/2021 - Brainstorm and discuss

ideas for writing articles to

post on social media sites with other brothers and sisters

- Photo of voucher

- Statistics of visits on websites in the past week and reports to media

10 02/06/2021 | capture the needs of

customers through the website

-Research documents -Reply to comments and

- Learn about SAP software

15 09/06/2021 | - Post to Facebook - Be guided on how to post

16 10/06/2021 |- Get documents and based

on that post product prices

- Learn how to reply to customer messages on

Environment Seriously, finish the work earlier than

the deadline, mistakes are punished

Have practical experience with the corporate environment

Comfortable, no pressure, mistakes will be corrected and perfected by the teacher Only heard the lecturer talk about the business, not yet understood

Communicate Use professional words, skillful in

words to convince customers, pay attention to appropriate sentences

Only learning and practicing

friends, have not had the correct experience in corporate communication

Work Flexibility in work Explore new

things on your own Active in division of work High responsibility

in teamwork

Work under the guidance of

a teacher The responsibility

of teamwork is not high, pushing the work

Awareness The assigned work and tasks must be

completed on time or earlier Go to work on time and prepare well for the session

Students will be observed

by the reminded of the deadlines of

instructor and

the work Late arrivals will

be reminded

Achievement Must really try, apply what is

available and have to learn a lot more Need help from people around

Just learn things from teachers, books Hard work will get good results

Relationship Keep a certain distance, respect them

and create a good relationship with them Pay attention to every word

freely with anyone of the

following parts: Subject, | structure of an email, I also know salutation, body, conclusion |more when writing the subject: and finally the sender's | Short, clear, not long, rambling Email signature You should always |never lack greetings, words,

make sure your email has all of | sentences more serious than the above before sending it out | intimate email a lot Besides using This is how to write office | an unprofessional email address, mail, help your sent emails | the message body should not be become more professional and | too long

behavior of consumers, what stages does consumer behavior go through? From there, an effective method of researching consumer behavior is proposed

Teamwork is a group of people | When working in a_ group,

working together towards the |everyone needs to elect a same destination They work | responsible team leader, must Teamwork together, have regular | define a common goal, strengthen

interaction, have a _ clear | communication between members, division of work, rank, and |members must trust and respect tasks, and have specific binding | each other, must work effectively rules, which is to gather many | and clearly about responsibilities

people with the same goal to avoid causing conflicts

PART 4: EXPERIENCE

Student 1: Vo Thi Thu Phung

After a fairly long time working at KBVISION VIETNAM COMPANY LIMITED, I learned a lot of new things that cannot be learned in school

- The first thing I learned was soft skills After graduating from school, soft skills are a very important skill, if we hone this skill well, work and life will become easier Confidence and initiative are what I practice every day by my brothers and sisters in the business

- Actively getting to know people, actively learning about work at the internship, proactively proposing and working with people all of these help me integrate faster in a new environment Experiencing the real working environment is something that school certainly cannot bring This is an opportunity for students to apply what they have learned in their work The reality is very different from the theory Even though they are interns, international students will have to complete the assigned work in accordance with their capacity and requirements as an employee During the internship period, there were always mistakes, but with the help of the official employees of our company, we partly knew how to overcome them

- In terms of professional skills, | have experienced a number of related jobs: statistics

on visits to consumer websites, answering customer inquiries, using websites to sell products, Statistics of websites have shown me which website customers are interested

in and from there where to focus and where to improve Be careful in every statistic and always be creative to attract customers Answering customers’ questions have given me the opportunity to interact with the market more, and know the needs of users and the psychology of buyers

- The most interesting and also the most difficult thing for me is consulting and answering customers over the phone At first, I had a lot of problems with this but gradually it has helped me a lot in life Consulting customers over the phone helps me practice listening, communicating directly with customers, and handling situations quickly,

- Besides those skills, the most important thing that I got when I joined the company was to have a good relationship with the brothers and sisters at the company

After those practice sessions, | feel very interesting and useful If possible, | always give myself the opportunity to experience new things

Student 2 : Dang Thi Huyền Trang

- Being proactive is the first lesson I noticed when going to practice It's as simple as taking the initiative to get to know people, actively tinkering, learning about work, offering help, collaborating with people, etc

- Before going to practice, I did not know how to write a work Gmail post, after finishing the internship, I have formed a complete work Gmail, written in the correct layout and arrangement Words in Gmail are most suitable for the working environment

- From being managed and posted on the company's social networking sites such as Facebook, Youtube, TikTok, helping me to know how to form an article and how to choose the most suitable image Besides, having to think about articles to post on it also helps me to be more self-conscious and creative

- The statistics of visits to websites help me know what statistics are and compare the numbers so that I can know which websites are most visited by customers

- Thanks to replying to messages, and answering customers’ questions through channels such as Facebook, Shopee, and Lazada, that 1 develop more ways to solve problems, and how communicate with customers through commercial sites and e-commerce for customer satisfaction

- Through observing and understanding customer needs through the website, helps me develop more observation skills, and always be careful and meticulous in every job to give the most accurate results

- Not only consulting and answering customers’ questions on e-commerce sites, but I also learn how to consult customers over the phone to help me practice listening and communicating directly with customers , handle situations quickly,

- After finishing the internship, I also know more about the sales software Sapo and how

it works Besides, this software can also link many e-commerce sites together, and find product names and product prices on this software

- Besides, I also know how to post products for sale on e-commerce sites, we don't need

to post them for sale on each e-commerce site in turn, but just post them for sale on Sapo and then link Not only that, but I also know how to write descriptions, and qualitative for each product

- And I find that after this internship, I have many new relationships and these relationships taught me more about how to behave in co-worker relationships

PART 5: FUTURE ORIENTATION

Student 1: V6 Thi Thu Phung

- After doing business practice at the company, specifically in the Marketing department, I realized that I am very interested in this industry and in the future, I want to