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THUONG MAI UNIVERSITY FACULTY OF ENGLISH INTERNSHIP REPORT Company V C P VIETNAM CLEAN POWER JOINT STOCK COMPANY Student’s name Cap Phuong Trang Class K55N3 Student code 19D170187 Supervisor Nguyen Th[.]
THUONG MAI UNIVERSITY FACULTY OF ENGLISH - - INTERNSHIP REPORT Company: V.C.P VIETNAM CLEAN POWER JOINT STOCK COMPANY Student’s name : Cap Phuong Trang Class : K55N3 Student code : 19D170187 Supervisor : Nguyen Thi Bich Ngoc M.A Hanoi, 2023 i INTRODUCTION Leading to excessive emissions of greenhouse gases (GHGs), especially CO2, caused by the use of fossil energy for energy production, the global renewable energy demand is anticipated to develop significantly during the forecast period Furthermore, the scale of the renewable energy market is rising as government policies on climate change become more stringent in both developed and emerging economies Soon, this is a potential field to be exploited and developed Realizing that, V.C.P Vietnam Clean Power Joint Stock Company was born as a company with the core business of solar and wind power Besides, the company also promotes other business fields such as wholesale of automobiles and other motor vehicles; wholesale of other machinery, equipment and spare parts, etc To the job well, the company's employees need to know business correspondence, customs procedures, and international payment and have good foreign languages After a long search, I had the opportunity to come to the company to practice and gain useful experience Ha Noi, February 10, 2023 Student Cáp Phương Trang ii TABLE OF CONTENTS LIST OF TABLE, DIAGRAMS, PICTURES iv LIST OF ABBREVIATIONS iv CHAPTER 1: OVERVIEW OF V.C.P VIETNAM CLEAN POWER JOINT STOCK COMPANY 1.1 General introduction about V.C.P Vietnam Clean Power Joint Stock Company 1.2 An overview of Marketing Department 10 CHAPTER 2: GENERAL INTRODUCTION ABOUT THE INTERNSHIP PROCESS 10 2.1 Tasks performed during the internship .10 2.2 Challenges and experience during the internship process 13 CHAPTER 3: THE REALITY OF ENGLISH USAGE AT V.C.P VIETNAM CLEAN POWER JSC .15 3.1 The reality of English usage in the internship unit .15 3.2 Suggestions to improve English ability .16 CHAPTER 4: PROPOSING THE TOPIC OF GRADUATION THESIS 17 CONCLUSION 19 iii LIST OF TABLE, DIAGRAMS, PICTURES No List Content Image 1.1 Diagram 1.1 Table 1.1 Table 1.2 Page Logo of the V.C.P Vietnam Clean Power Joint Stock Company Organizational structure of V.C.P Vietnam Clean Power JSC Labor quality of V.C.P Vietnam Clean Power JSC Business activities results in the period of 2020-2022 LIST OF ABBREVIATIONS No Abbreviations JSC HR COGS English meaning Joint Stock Company Human Resources Cost of goods sold iv CHAPTER 1: OVERVIEW OF V.C.P VIETNAM CLEAN POWER JOINT STOCK COMPANY 1.1 General introduction about V.C.P Vietnam Clean Power Joint Stock Company 1.1.1 General information about V.C.P Vietnam Clean Power JSC Vietnamese name : Công ty Cổ phần Năng lượng V.C.P Việt Nam English name : V.C.P Vietnam Clean Power Joint Stock Company Address : 36, lane 139/27 Nguyen Ngoc Vu Street, Trung Hoa Ward, Cau Giay District, Hanoi Tax code : 0106992731 Operating day : 15/09/2015 Company representative : Mr Pham Tien Dung Economic type : Shares Economic field : Private economy V.C.P Vietnam Clean Power JSC was established on September 15, 2015 with an initial charter capital of 50,000,000,000 VND (Fifty billion Vietnam Dong) The company Enterprise Registration Certificate No 0106992731 was issued by the Hanoi Department of Planning and Investment Image 1.1 Logo of the V.C.P Vietnam Clean Power Joint Stock Company 1.1.2 Vision and Mission of V.C.P Vietnam Clean Power JSC 1.1.2.1 Vison In response to pressure from the increased demand for energy, while fossil fuel resources are exhausted, energy transition is an essential goal of many countries and regions worldwide Not only helping to ensure the energy needs as well as energy security of each country, but the development of renewable energy is also an important solution to cope with the ongoing global climate change Vietnam has great renewable energy potential such as solar energy, wind power, hydropower, etc Biomass and geothermal electricity are also renewable energy sources that can be exploited well in Vietnam Meanwhile, the Government has also actively developed policies to support the development of the solar power industry, attract investment to develop this industry, and help the state ensure energy security and economic development Since its establishment in 2015, V.C.P Vietnam Clean Power JSC operates with the core business of solar and wind power, so far has made its mark with a series of large projects of high quality and aesthetics V.C.P Vietnam Clean Power JSC always tries its best to plan, implement and control its main production and business activities, which are trading in supplies, materials, equipment, spare parts and renewable energy products The company also has delivery and cargo handling services Besides manufacturing, V.C.P Vietnam Clean Power JSC also promotes other business fields such as wholesale of automobiles and other motor vehicles; wholesale of other machinery, equipment and spare parts, etc To build and develop a renewable energy ecosystem, V.C.P Vietnam Clean Power JSC is expected to make more contributions in the fight against climate change, and continue to accompany many families and businesses to protect the environment and ecosystem 1.1.2.2 Mission In terms of missions, V.C.P Vietnam Clean Power JSC always tries its best to plan, implement and control business activities to make a profit doing the following four things The first one is to well implement policies and decisions on personnel management and environmental protection, and strictly abide by the provisions of the law The second one is to ensure accumulated profits to expand production and business The third one is to improve the living condition and quality of healthcare and mental healthcare services for employees in the company And the last one is to realize the vision and mission of the company and contribute to the general development of the Hai Phong economy in particular and Vietnam's economy in general 1.1.3 Organizational structure Chairman of the board Director Business Department HR - Administration Department Accounting Department Marketing Department Administration Department Accounting Department Sales Department HR Department Warehouse Department Transport Department (Source: HR Department) Diagram 1.1 Organizational structure of V.C.P Vietnam Clean Power JSC The company's organizational structure is organized by function, headed by the Board of Directors, then by functional departments such as the Business Department, HR – Administration Department, and Accounting Department Duties of each department in the company: Director: The director is responsible for deciding on the company's business direction goals, annual business plan and new investment decisions Director has the responsibility to offer solutions to promptly handle risks that may occur during the company’s operation, give suggestions for improvement related to the company’s services, and create reports and report directly to superiors on the operation Business Department: This department has the task of understanding and exploiting the market and consumers; selecting the best suppliers for the company; receiving and processing requests from customers, etc., and collecting information from the market to help the company make the most reasonable decisions and adjustments Human Resources – Administration Department: HR - Administration Department is responsible for recruiting, arranging personnel for positions in the department, managing wages and working days of employees, recruiting, and properly implementing regimes for employees This department also generally manages administrative tasks such as company correspondence, stationery management, and company announcements Accounting Department: This department organizes activities on financial planning and accounting work of the company following the provisions of Vietnamese law, accounts for revenues and expenditures, manages debts, and manages the company’s incoming and outgoing invoices Accounting Department also makes reports and works with tax authorities 1.1.4 The company's field of business Since its establishment, V.C.P has acquired a certain position in the market According to the business registration, V.C.P operates with very diverse business lines, specifically as follows: Renewable energy: Import and export materials, goods, equipment and spare parts and products in the field of renewable energy, mainly solar power Delivery services: Services of transportation and cargo handling, office rental and warehouse Through years of operation, it can be seen that V.C.P Vietnam Clean Energy JSC is gradually specializing in some key products and services such as Food processing: Trading in food, foodstuffs, agricultural - forestry - aquatic products Manufacturing sector: Trading in materials, goods, equipment, spare parts and metal products 1.1.5 Labor quality Table 1.1 Labor quality of V.C.P Vietnam Clean Power JSC (Source: HR Department) Difference Year Education 2020 2021 2022 2021/2020 2022/2021 (person (person (person Quantity Proportio Quantity ) ) ) (person) n (person) Proportion (%) (%) level University/ higher 15 17 17 +13,33 0,00 College 10 14 13 +40,00 -1 -7,14 Professional Intermediate 15 15 16 0,00 +6,67 Other qualifications +200,00 +300,00 Total 40 48 52 +20,00 +8.33 The information given in the above table shows that the proportion of employees with university and college degrees has changed significantly: Employees with university and higher degrees increased by people (decreased by 13.33%) in 2021 compared to 2020; 2022 has no change compared to 2021 College degrees increased by people (increased by 40%) in 2021 compared to 2020; in 2022, there is a decrease of person (decreased by 7.14%) compared to 2021 Meanwhile, employees at the Professional Intermediate level and other qualifications have generally increased over the past years It can be seen that, when going into stable business along with the expansion of business scale, the Company has a high demand for sales staff It is necessary to add more employees with basic sales skills and not necessarily to have in-depth expertise 1.1.6 The company's business results from 2020 to 2022 Table 1.2 Business activities results in the period of 2020-2022 (Source: Accounting Department) (Currency unit: million VND) Difference 2020 2021 2022 2021/2020 2022/2021 Quantity Proportion Quantity Proportion (person) (%) (person) (%) Net revenue 17.132,46 20.692,33 22.085,25 3.559,87 + 20,78 1.392,92 +6,73 Cost of goods 11.467,95 12.786,44 13.452,1 1.318,49 +11,5 665,66 +5,21 Gross profit 5.664,50 7.905,89 8.633,16 2.241,39 +39,57 727,27 +9,2 Sales expenses 187,45 250,01 389,95 62,56 +33,37 139,94 +55,97 General and 70,14 105,16 124,87 35,02 +49,93 19,71 +18,74 5.406,91 7.550,71 8.118,32 2.143,80 +39,65 567,61 +7,52 Income taxes 1.351,73 1.887,68 2.029,58 535,95 +39,65 141,90 +7,52 Profit after 4.055,18 5.663,03 6.088,75 1.607,85 +39,65 425,72 +7,52 sold administrative expenses Profit before taxes taxes The information given in the above analysis accurately reflects the company's business performance in terms of revenue, profit and expenses, which tend to increase in the past years, despite the great influence of the Covid-19 pandemic Based on the above data, we can see that the company's net revenue in 2021 increased by 3.559,87 million VND, equivalent to 20.78%, and in 2022, increased by 1,392,920 VND, equivalent to an increase of 6.73% Thus, the company's revenue tended to increase through the period of 2020-2022, and the growth rate tended to increase gradually This was a sign that the company was on a good track to business The cost of goods sold in 2021 increased by 11.5% compared to 2020 and the COGS growth rate was lower than the net revenue growth rate This showed that the company had saved sales and production costs However, in 2022, the rate of increase in COGS was not much different from the rate of net revenue growth because the market was increasingly competitive, so the company had to invest in more modern machinery, equipment and warehouses to help for doing business, consuming goods and improving product quality The company's gross profit target was increasing day by day However, the growth rate was not stable The company's leadership needs to come up with policies to promote the consumption of goods Sales expenses in 2021 increased by 33.37%, but by 2022, they sharply increased to 55.97% This proves that the company had expanded the construction scale to bring more products to customers and boosted the profits that the business would gain To discharge full financial obligations to the State of Vietnam, the company has fully implemented and increased over the years, such as in 2020 the corporate income taxes payable was 1.351,73 million VND, in 2021 it was 1.887,68 million VND, in 2022 it was 2.029,58 million VND 1.2 An overview of Marketing Department Duties of the Marketing Department: Building and developing brand image: building trust with customers and enhancing brand value Do research, product development and market expansion: Build a system to collect and synthesize information on prices, products and competitors Analyze and evaluate information collected, thereby making decisions to improve existing products or develop completely new products Proposing new ideas for new products, product design orientation, branding, product packaging Develop a market expansion strategy in line with business development goals Establishing relationships with the media to ensure the est image of the company is presented to the public CHAPTER 2: GENERAL INTRODUCTION ABOUT THE INTERNSHIP PROCESS I started my internship at V.C.P Vietnam Clean Power Joint Stock Company on November 10, 2022 until January 31, 2023 2.1 Tasks performed during the internship During my internship time at V.C.P Vietnam Clean Power JSC, I took the position of Marketing Department This is a great opportunity for me to learn more about the knowledge, experiences and skills needed for a marketing intern, as well as to familiarize myself with the working environment, working culture, and to build good relationships with colleagues Ms Tran Phuong Thao was my supervisor She provided me with a lot of information regarding her work 10 In particular, I was assigned the following tasks to apprentice during the internship such as: Observe experienced staff to gain experience and communicate with customers Write and reply to emails and letters from customers/ partners Take notes of the real process and the outstanding steps as well as fundamental mistakes that need to be seriously considered when communicating with customers Receive training and explanation from the instructor in the Marketing Department Read and translate materials Arrange and classify marketing documents Copy, print, fax, materials and scan signatures into the computer Making daily reports 2.1.1 Writing and replying to partners’ emails or letters This job requires regular communication with partners and foreign countries therefore the ability to write email replies in English is extremely necessary Email in English replies to partners can exchange information, and answer concerns and questions about the business Thereby, partners can feel the professionalism and thoughtfulness of the company These emails are about business inquiry letters, quotation letters, order letters or complaint letters, business contracts, product descriptions, etc 2.1.2 Making daily reports After a workday, each intern has to make their report using the company’s Google Drive sheet Each one will have an account to access and have their worksheet 11 in Excel for example to fill out their tasks This tool will help the supervisor or the manager, as well as the CEO easily to control the KPIs of each team and individual in the company 2.1.3 Translating As a student of the English faculty, it is indispensable to use English at work Compared with the other Department, translating in Marketing Department is quite often The translation is used in two issues including email translation and text translation between the two languages The sending of emails is part of the everyday life of companies, and the language used may be an issue with this type of communication Therefore email translation is necessary Email translation is related to product descriptions, emails about foreign cooperation, and potential launches As these emails are almost from the Englishspeaking countries (such as the UK, the US, Australia, etc), English - Vietnamese translation version is used more often The length of each email is usually about two to three pages The translated document is more complex than email translation because it relates to detailed data All documents will be translated from English to Vietnamese for the goal of understanding and obtaining information for the new marketing strategies and international commercials The length is about ten to twenty pages This task must be handled on time according to the supervisor’s requirements This task requires us to have responsibility for our translation Translating specialized documents will help us to widen the door of knowledge 12 2.2 Challenges and experience during the internship process 2.2.1 Challenges Despite receiving career development opportunities, the challenges that I encountered were inevitable Overcoming that stage is partly thanks to the support of my supervisor – Ms Thao, the leadership as well as the employees in the company Here are some difficulties that I encountered First of all, as a student of the English Faculty at Thuong Mai University, I learned the basics of translating and interpreting but lacked practical knowledge, I faced many difficulties when working in the Marketing Department The clean energy field has many difficult professional terms It is worth noting that all the company's products are supplies, materials, goods, equipment, spare parts and products in the renewable energy field, mainly solar power Understanding energyspecific terms are not easy, it requires specialized knowledge During the translation process, I realized my lack of knowledge related to this field Working with renewable energy documents every day requires me to learn a lot of specialized vocabulary by myself Besides, I have to find the most suitable translation for each version because the foreigner’s style is quite different from the Vietnamese’s In addition, translation requires me to have social knowledge and this is not easy for a new intern Secondly, writing and replying to a partner’s emails can also be a hindrance at first Although I have learned about business correspondence in replying to emails from suppliers and customers, infrequent use can lead to forgetting or confusing types of correspondence Using formal words also causes some challenges Especially, for complaint emails, if we cannot deal with them clearly and smartly, the relationship between the two sides will be easily broken 13 The next one is the disability to adapt quickly to a new working environment I spent a long time getting familiar with the job and my colleagues I was still new to using some machines like printers, copiers, etc However, my colleagues in the company are all very friendly to help me with this Finally, I sometimes could not balance the time between working eight hours per day and studying Learning in class and work coming at the same time make me seem overwhelming at first I often have to get up early and stay up late to finish my assigned tasks, sometimes I'm completely exhausted In summary, either objective troubles or subjective mistakes are unavoidable problems for any intern But these problems are not only the undeniable things that I have to confront but also the steps for me to develop One way or another, I had got the solutions to deal with them slowly but effectively 2.2.2 Experience After nearly months of working as an intern at V.C.P Vietnam Clean Power JSC, I have gained a lot of experience and as well as the opportunity to develop soft skills for myself Firstly, I was able to apply the knowledge and skills that I learned at university to work, such as writing letters and emails formally, translating documents, etc Working via email also helped me to know how to answer customers’ and partners’ emails formally, and improve my correspondence skills Secondly, I can also accumulate more practical knowledge Through translating documents at V.C.P Vietnam Clean Power JSC, I have learned a lot of knowledge about this major, not only improving my English but also having the opportunity to acquire knowledge in a new field I learned that before translating something, I should 14 first skim through the document once or twice to get the main points, and then relate to the field Next, I should a thorough search by reading newspapers or related documents, watching the news on TV in Vietnamese, etc to make sure I understand it well as well as the specific terms It can help me translate faster and more fluently Thirdly, I knew that each individual is a part of a company and an element of society Therefore, I had to be sociable and integrate to catch the constant development of everyone I learned how to get along with other colleagues in the company and build good relationships with partners This has helped me a lot to be more confident and improve my communication skills Lastly, I can improve my office computer skills and know how to approach the machines in the office such as printers, copiers, and fax machines I’m getting used to being more familiar with the modern, dynamic and professional environment of the company as well as the office culture in the workplace In conclusion, after the internship, I think the achievements and experiences that I obtained are really useful for me both in the course of my current work and my job in the future CHAPTER 3: THE REALITY OF ENGLISH USAGE AT V.C.P VIETNAM CLEAN POWER JSC 3.1 The reality of English usage in the internship unit Integration into the global economy has become the leading development trend of all countries in the world, including Vietnam In order to expand business opportunities to the world, businesses need to communicate with as many foreign partners and customers as possible At that time, businesses will have to build a team of talented human resources who have professional knowledges, good foreign languages and soft 15 skills Since then, English has become an important key to create conditions for businesses to exploit, find new markets and investors to improve business efficiency V.C.P Vietnam Clean Power JSC is a multi-industry company, operating in many fields and serving the needs of domestic and international markets The company's target customers are not only in the domestic market but also internationally Therefore, English is becoming extremely important as a mandatory requirement for employees when working for the company Currently, the company's employees use English frequently at work, so now the language barrier is no longer a problem for the company Although some departments have limited use and communication in English, the majority of managers and administrative staff in the company can speak English In particular, employees working in the marketing department often have certain requirements for proficiency and fluency in English In the marketing department, English is considered an important tool for tracking the latest trends in the world and enhancing sales processes Employees also have to write commercial letters in English to promote the company’s new products Therefore, V.C.P Vietnam Clean Power JSC is offering lots of policies to improve employees’ English skills such as a wage increase for employees with high English proficiency through certificates such as TOIEC, IELTS, Cambridge ESOL Certificate, etc Besides, there are some employees whose English are not very fluent They can only read and understand specialized English knowledge, but cannot communicate or compose documents in English fluently 3.2 Suggestions to improve English ability With the current demand, it is necessary for employees to overcome the weakness in English Since then, each employee needs to have the spirit of self-study, improve 16