INTERNSHIP REPORT Trang an international travel and media joint stock company

As the development trend of this industry, Trang An International Travel and Media Joint Stock Company or Trang An Travel., JSC is established.. My internship report includes four parts:

First of all, I would like to express my gratitude to managers and colleagues at Trang An Travel., JSC I would be grateful to the company for giving me the opportunities to apply my academic knowledge and sharing useful information statistics which have helped me in completing my internship report Moreover, I would also lile to send my sincere thanks to teachers at English Department of Thuongmai University for guidance and support during my internship process After one month (from 02/01/2018 to 26/01/2018), under the valuable support and instruction of managers and colleges in the company, I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report I had the opportunity to study and gain experience from working environment of the company and colleagues

Due to internship period only in the early stages, combined with my limited ability, the report is certain to have some mistakes I wish I would receive the teacher’s comments to make the report more complete I will strive to use gained knowledge and skills in the best possible way

Hanoi, January 27 th , 2018

Student

Nguyen Thi Huong Ly

In the past years with the trend of global market economy, Vietnam’s economy has developed strongly, the position of Viet Nam has been improved in the international market Tourism has become one of the official service industries contributing to economic growth of the country At the same time, the appearance

of domestic and international travel companies has brought good potential for this industry Particularly, annually it attracts millions of international visitors to Viet Nam, which creates a large source of foreign exchange

As the development trend of this industry, Trang An International Travel and Media Joint Stock Company or Trang An Travel., JSC is established Although the company, only with more than seven years of experience in tourism, has built a name for itself in the tourism industry in Vietnam and has reached the world market The company has become one of the leading tourism companies in Vietnam

My internship report includes four parts:

 Part I : Introduction about Trang An International Travel and Media JSC

 Part II : Overview about the internship program at Trang An International Travel and Media JSC

 Part III : Evaluation on the practice of English in the company

 Part IV : Topic proposal for Graduation Report

TABLES OF CONTENTS

ACKNOWLEDGEMENT i

ABSTRACT ii

LIST OF ABBREVIATIONS iv

LIST OF TABLES, DIAGRAMS AND FIGURES v

PART 1: OVERVIEW OF TRANG AN INTERNATIONAL TRAVEL AND MEDIA JOINT STOCK COMPANY 1

1.1 General introduction about Trang An Travel 1

1.1.1 The process of formation and development 1

1.1.2 Organizational Structure 2

1.1.3 Main Services and Products 4

1.2 Introduction about Tour Operation Department 5

PART 2: OVERVIEW ABOUT THE INTERNSHIP PROGRAM TRANG AN TRAVEL.,JSC 7

2.1 Activities and tasks accomplished during the internship program 7

2.2 Difficulties and valuable experiences gained from the internship program 7

PART 3: EVALUATION ON THE PRACTICE OF ENGLISH IN TRANG AN TRAVEL.,JSC 10

3.1 Evaluation on the practice of English in the company 10

3.2 Research Problems Recommendation 11

PART 4: TOPIC PROPOSAL FOR GRADUATION REPORT 12

CONCLUSION 13

REFERENCES 14

LIST OF ABBREVIATIONS

JSC

VNU

VNPT

OCB

VTV

VND

VISTA

Joint Stock Company Vietnam National University, Hanoi Vietnam Posts and Telecommunications Group Orient Commercial Joint Stock Bank

Vietnam Television Vietnam Dong Vietnam Society of Travel Agents

LIST OF TABLES, DIAGRAMS AND FIGURES

2 Diagram 1.2 Trang An Travel., JSC’s Organizational

Structure Diagram

PART 1: OVERVIEW OF TRANG AN INTERNATIONAL TRAVEL AND

MEDIA JOINT STOCK COMPANY

1.1 General introduction about Trang An Travel

Trang An International Travel and Media Joint Stock

Company is established in 13th May 2010, of which Mr

Nguyen Huu Cuong is the chairman of Board, the General

Manager And Mrs Nguyen Thi Thanh Tra is Assistant

General Manager and Mr Nguyen Dong Giang is Deputy

Managing Director The company focuses on Travel Tour

Operator including domestic travel business and

international travel business

Image 1.1 Logo of Trang An Travel

Company Name (in Vietnamese: Công ty Cổ phần Du lịch Quốc tế và Truyền thông Tràng An)

English Commercial Name: Trang An International Travel and Media Joint Stock Company.

Abbreviated company name: TrangAnTravel ,JSC

Authorized Capital: 20,000,000,000 VND

Head office address: 97 Khuat Duy Tien Street, Thanh Xuan District, Hanoi Address:

Sales Office 1: 3 rd floor, TĐL Building, 22 Lang Ha Street, Dong Da District,

Ha Noi

Sales Office 2: 260 – 262 Ba Trieu Street, Hai Ba Trung District, Ha Noi.

Email: vanphong@trangantravel.com.vn

Website: http//:trangantravel.com.vn

Telephone: 0934 600 500 - (+84) 24 3552 8899

Fax: 0435430184

1.1.1 The process of formation and development

Trang An International Travel and Media Joint Stock Company is established

in 2010 After more than seven years of operations and accumulating experience, Trang An Travel has become a prestige brand and quality, serving more than 100

dealers with thousands of domestic and foreign customers With ambition to become one of the leading brands in Viet Nam, Trang An Travel not only brings the best quality products but also creates a bridge in order to help businesses connect with the international market

Besides, investment in developing resources is also one of the most important policies of the company With many different ways, the company has recruited high qualified staff from many locations With more than fifty staffs, collaborators and guides who are energetic, dynamic and creative, which has helped the company design new, creative and impressive tours and professional The company would like to bring customers the best quality products and services

Trang An Travel., JSC is also a member of Vietnam Tourism Association (VITA) and Vietnam Society of Travel Agents (VISTA) Along with it is the consolidation of internal unity, expansion of cooperation, creating relationships with businesses and foreign and domestic travel companies This is also the premise for the company to develop and expand the scale of business activities Over the years with the commitment to ensure the brand Look Travel, Trang An Travel., JSC has the opportunity to alliance with many tourism companies throughout the country and serves the business units, school agencies such as: Mobifone, VNPT, Vinaphone, Vinaconex, Hanosimex, Hanoi National University of Education, VNU, The People’s Committee, The provincial People’s Council, Vietin Bank, OCB, VTV, the system of pharmaceutical companies, etc Trang An Travel., JSC is more and more expands cooperation with other companies

Trang An International Travel and Media Joint Stock Company is proud to have well trained, professional, experienced staff and managers, specialized in the field of tourism, and more than hundreds of collaborators who are professional, coming from different university and having high capacity, expertise, enthusiasm and always want to get the work done with highest quality and efficiency

1.1.2 Organizational Structure

The organizational structure of Donuts Hanoi Co., Ltd consists of General Director, Board of Director and 5 functional departments: Sale Department, Marketing Department, Department of Tour Operation, Department of Finance and

Accounting and Tour Guide The current General Manager of Trang An Travel.,

JSC is Mr Nguyen Huu Cuong, who directly manages the company, in coordination

with the Board of Managers to supervise all business activities, coordinate Human

Resource and correct policies

Diagram 1.2 Trang An Travel., JSC’s Organizational Structure Diagram

(Source: Model of Organizational Structure of Trang An Travel., JSC)

Each department has its own functions and responsibilities However, they still

have a tight relationship with each other in order to ensure the consistency of

management system

 Roles and functions of each department in the company:

Board of Director: This is the highest authority of the company taking

responsibility to make all decisions related to development production, strategies,

business and market development plans, etc.,

Sale Department: To manage all business activities: setting up a business plan

and business strategies, finding out and analyzing the market, building customer

incentives, seeking markets and developing sales activities to potential clients

Marketing Department

Sale

Department

Department

of Tour Operation

Tour Guide

Department

of Finance and Accounting

Department Board of Director General Manager

Marketing Department: To set up different strategies and spread the attraction

of tourists to the company as well as promote the products and services, widely promote the image of the company, guide and answers any customers’ complaint

Department of Tour Operation: This department deploys the entire work of

operating the Tour programs Planning the implementation of the work related to tourism program such as: Travel schedule, hotel booking, visa, transport, etc Particularly, ensuring the requirements of time and quality Moreover, the department also tracks the process of implementing the tour program, in collaboration with the Department of Finance to implement the payment with the service provider Also, Timely dealing with the unusual case happens during tours

Tour Guide: The Company has more than 20 members including collaborators

from 22 ages to 35 age with various foreign language such as English, Chinese, Japanese, etc., Tour guides directly travel with tours in order to introduce about the destination and guide tourists to visit

Department of Finance and Accounting: It has the statistical function and

financial planning of the company as well as writing the report of corporate income for the company monthly and supervise, report on the use of capital and assets of the company Besides, implementing the financial decisions of directors and accounting work effectively and economically, avoid waste, regulations, regimes under the current regulations

1.1.3 Main Services and Products

Trang An Travel offers a wide range of domestic and international travel programs, ranging from short-term, long-term programs, academic programs, work, conferences, and events, etc., with competitive price, best quality

Each season, Trang An Travel will launch various travel packages to facilitate the choice of customers with extreme preference

 Domestic Tourism Program

- Thanh Hoa tourism ( 3 days 2 nights)

- Ninh Binh – Trang An Tourism ( 1 day)

- Sapa Tourism ( 4 days 3 nights)

- Ha Giang Tourism ( 3 days 2 nights)

- Dien Bien Tourism ( 3 days 2 nights)

- Ha Long Bay Tourism ( 2 days 1 nights)

- Da Nang Tourism ( 4 days 3 nights)

- Hue Tourism ( 5 days 4 nights)

- Ly Son Tourism ( 4days 3nights)

- Nha Trang Tourism ( 4days 3 nights)

- Da Lat Tourism ( 4days 3nights)

- Phu Quoc Tourism ( 4 days 3 nights)

- Sai Gon City Tourism ( 7 days 6 nights)

- Con Dao Tourism ( 3 days 2 nights)

 International Tourism Program

- Asia Tourism

- Europe Tourism

- Africa Tourism

- America Tourism

- Australia Tourism

Moreover, Trang An Travel., JSC also provides some travel services such as:

- Visa and passport service

- Reservation hotel

- Hotel, venue and rental booking international and domestic partners

- Tickets service and transportation: VIP limousine service

- The online design, production and management team directly promotions

1.2 Introduction about Tour Operation Department

Tour Operation Department plays an important role in the company It is responsible for organizing and preparing holiday tours Particularly, operators must follow new trends in the popularity of destinations and packages, and adjust company plans accordingly This department deploys the entire work of operating the Tour programs Planning the implementation of the work related to tourism program such as: Travel schedule, hotel booking, visa, transport, etc Particularly, ensuring the requirements of time and quality Moreover, the department also tracks the process of implementing the tour program, in collaboration with the Department

of Finance to implement the payment with the service provider Also, Timely dealing with the unusual case happens during tours

Tour Operator Department is divided into: Domestic Tour Operation and International Tour Operation

Domestic Tour Operation: Providing many kinds of domestic tours which are both unique, attractive and suitable with all customers High quality of services and ideal destinations are always accompanied with you passion to explore beautiful Vietnam

International Tour Operation: Operating tours for foreign visitors who would like to travel in Vietnam and organize international tours for Vietnamese people who want to travel abroad (Inbound and Outbound) To have the most attractive tours, this department has cooperated with companies in foreign countries

PART 2: OVERVIEW ABOUT THE INTERNSHIP PROGRAM TRANG AN

TRAVEL.,JSC

2.1 Activities and tasks accomplished during the internship program

During the internship program, I have found it very beneficial and interesting

to work as International Tour Operator in Tour Operation Department In the first week, I start to answer emails that the company receives from customers who have doubts or questions about the international tours the company sells I deal a little bit with phone calls to answer customer’s questions about the international tours, to book tours and to assure the different hostels (from different places), the number of people (from our trips) who are going to stay with them I also talk to customer who walk in and explain a bit about the tours’ packages

In addition, I give information about the transports and location, book online tickets for the customers Doing administration work: update costumer files, writing follow up letters, writing day sheets for which includes instructions, issue tickets , printing tent cards and finalize cruise packages

In the next weeks, I must contact with the foreign companies in order to prepare and organize international tours Specific tasks as liaising with coach operators, airlines, hoteliers and resort representatives, confirming customer names with airlines and foreign hotel, providing pricing information Moreover, I have to handle bookings, invoicing and issuing of tickets, and also agree service levels, contracts and costs with customers I usually collect, evaluate and respond to domestic and foreign customer’s feedbacks

In addition, I also try programming an international tour Deciding how many visitors to take part in this tour and the resorts or hotel for visitors and

2.2 Difficulties and valuable experiences gained from the internship program

 Difficulties

Firstly, my major is Business English, I have never had any knowledge about the work of the tourism industry Therefore, I hardly adapt with working