THUONG MAI UNIVERSITY FACULTY OF ENGLISH INTERNSHIP REPORT Company VNLOGS EXPORT AND IMPORT JOINT STOCK COMPANY Supervisor Ha Thi Vu Ha Student Tran Thi Thao Class K54N6 Student Code 18D170286 H[.]
Trang 1THUONG MAI UNIVERSITY FACULTY OF ENGLISH
- -
INTERNSHIP REPORT
Company:
VNLOGS EXPORT AND IMPORT JOINT STOCK COMPANY
Supervisor : Ha Thi Vu Ha Student : Tran Thi Thao Class : K54N6
Student Code : 18D170286
Trang 2
ACKNOWLEDGEMENTS
We cannot deny the truth that every success is associated with support or assistance, whether it is more or less, directly or indirectly from the others
First of all, with the introduction of Thuong Mai University and the approval of the board of directors of VNLOGS Import and Export Joint Stock Company, I was able to be an intern at the company After one month, I received manifold knowledge to enhance my practical skills and my knowledge Especially, it brought to me a few valuable experiences about applying business English when working in such a real business environment
Besides, I wish to express my appreciation to VNLOGS JSC, my boss and colleagues for the knowledge imparted during my academic tenure as well as for his advice and encouragement
Finally, I would like to express my gratitude toward teachers at the Faculty of English – Thuong Mai University in general and Ms Ha Thi Vu Ha, my supervisor in particular who instructed and supported me a lot to fulfill the report
Many thanks for all your help and best regards
Ha Noi, 15th January, 2022 Student
Trang 3TABLE OF CONTENTS
ACKNOWLEDGEMENTS i
TABLE OF CONTENTS ii
LIST OF TABLES, DIAGRAMS AND IMAGES iii
LIST OF ABBREVIATIONS iv
INTRODUCTION v
CHAPTER 1: OVERVIEW OF VNLOGS EXPORT AND IMPORT JOINT STOCK COMPANY 1
1.1General introduction of VNLOGS 1
1.1.1General introduction of VNLOGS 1
1.1.2 Formation and development 1
1.1.3 Fundamental business Activities 2
1.1.4 Organizational structure 4
1.1.5 Some business results in the period of 2019-2021 6
1.2Information of intern department- Docs Dept 7
CHAPTER 2: PROCESS INTERNSHIP 8
2.1 Detail information about the internship process 8
2.2 Challenges and lessons learned 9
2.2.1 Difficulties 9
2.2.2 Personal experiences acquired 11
CHAPTER 3: REALITY OF ENGLISH USAGE 12
3.1 English usage at the company 12
3.2 Proposing solutions to problems using English 13
CHAPTER 4: SUGGESTED THESIS TOPICS 15
CONCLUSION vi
Trang 4LIST OF TABLES, DIAGRAMS AND IMAGES
No Name Content
1 Image 1 Logo of VNLOGS Export and Import Joint Stock Company 2 Diagram 1.1.3 Organizational chart of VNLOGS
Trang 5LIST OF ABBREVIATIONS
No Abbr word Lengthen word
1 VNLOGS VNLOGS Import and Export Joint Stock Company 2 WTO World Trade Organization
3 Dept Department
4 HR Human resources 5 Docs Documentations
6 Ops Operations
Trang 6INTRODUCTION
To the extent that increased incomes will increase the range of choices and capabilities enjoyed by households and governments, economic growth will enhance human development In the other words, the economic growth is more increasing, the human needs are higher Therefore, the appearance of logistics meets the needs of transnational transportation, storage, supply of goods and helps people make the best use of resources If logistics were only used within a small range in the past, now it can be said that logistics is the blood circulation of the world economy when it represents the integration of communications, transportation, inventory, warehousing, delivery of raw materials, and packaging
In 2007, Vietnam marked a major turning point when it became the 150th member of WTO It created conditions for stimulating the exchange and trade exchange between Vietnam's economy and the world day by day The logistics industry has also grown since then Many logistics companies were born, taking on many roles in transportation, freight forwarding at home and abroad With that advantage, in 2015, VNLOGS Import-Export Joint Stock Company was officially established Following the development of many other logistics companies, operating in the field of transportation as well as customs clearance
On the other hand, one of the important characteristics of logistics is the implementation of international transportation transactions, between these countries with other countries, so it is necessary to have a tool to exchange and carry out commercial transactions business, that's Business English Therefore, it is possible to confirm more about the great role and importance of Business English in today's integrated economy Acknowledging that importance, I have decided to choose VNLOGS Import and Export Joint Stock Company as a place where I have conditions to learn, experience a practical working environment, enhance my knowledge and skills of English
Trang 7CHAPTER 1: OVERVIEW OF VNLOGS EXPORT AND IMPORT JOINT STOCK COMPANY
1.1 General introduction of VNLOGS
1.1.1 General introduction of VNLOGS
VNLOGS was officially established on September 21, 2015 and put into operation by a team of professional and experienced founders
• Name: VNLOGS Export and Import Joint Stock Company • Transaction name: VNLOGS., JSC
• Type of business: Joint stock company
• Tax Code: 0107001486
• Address of Headquarter: No 8B Phu Minh, Co Nhue 2 Ward, Bac Tu Liem
District, Hanoi City
• Legal representative: Mac Huu Toan • Website: vnlogs.com
• Email: toanvnlogs@gmail.com • Tel: 0987287988
Image 1 Logo of VNLOGS Export and Import Joint Stock Company 1.1.2 Formation and development
Trang 8In its early days, the company provided import and export entrustment services, document management, and logistics for domestic and international business At this time, the company mainly developed the logistics service route Korea - Vietnam Two years later, the company decided to move its new headquarters to Le Duc Tho street, Nam Tu Liem district with more modern equipment and space In 2016, the year of rapid market demand, VNLOGS continued to open more specialized inspection and licensing services Next year, the company deployed more export logistics services In 2018, a growing VNLOGS with the capital contribution of one shareholder The company continues to set up logistics services to import goods from China by sea, expand its scale and develop many new services such as customs and warehousing services, and adds more import entrustment services by sea At the present, VNLOGS not only builds a large customer network but also offers more high-quality services to meet the needs of many customer groups The company strengthens export and import operations in many markets such as Indonesia, India, Korea, Japan, the United States, and establishes a purchasing department to carry out activities of sourcing, ordering, and purchasing goods from China at the request of customers in Vietnam
Along with the staff's constant efforts under the leadership of the Board of Directors, the company has gradually affirmed its position in the logistics market It is a prestigious partner of many businesses and representatives such as Woongjin, Viglacera, Taewoong Food, Babyhop, Cerato, KidsPlaza At the same time, the company also established a network of agents and shipping lines such as Smooth International Logistics Limited, Yang Ming, etc
1.1.3 Fundamental business Activities
Functions and duties of the business
Functions: VNLOGS is a company that performs the functions of transportation,
forwarding, importing and exporting goods, consulting, agents etc for domestic and foreign businesses operating in the field of transportation, forwarding and
exports of goods
Trang 9• Perform work related to the process of transportation and delivery of goods: loading and unloading goods, carrying out customs procedures, delivering goods to the carrier for transport to the specified place, receiving import and export
entrustment, coordinating
• Cooperate with domestic and foreign organizations to carry out transportation, delivery of import and export goods, diplomatic goods, goods in transit, goods at
trade fairs and exhibitions, documents • Trading in other types of goods
The main task:
• Building a plan and organizing the implementation of the Company's business services according to current regulations Focusing on preserving and developing the company's capital, bringing the highest profit; To properly and fully comply with all taxes for the State
• Carrying out the delivery and transportation of goods by advanced, reasonable and safe methods on channels and routes, ensuring safe goods within the scope of their responsibilities
• Together with businesses in the same field, complete the supply chain to meet the increasingly diverse business needs of customers, domestic and foreign partners • Focusing on training and improving the professional qualifications of staff, in
order to always have enough capacity to serve the development process of the company now and in the future, it requires all employees together with the management board The company's leaders must strive to work hard, promote creativity and dynamism at work Continuously improving service quality to bring the best satisfaction to customers
Goods and services of the company
According to the announcement of establishment registration of VNLOGS Import-Export Joint Stock Company, the main business areas include:
- Other service activities related to transportation (main business lines) - Commodity import and export entrustment
Trang 10VNLOGS provides customers with the following main services:
- Customs services: the company provides services such as declaration and customs clearance for the shipment, representing the business in carrying out the goods inspection procedures, applying for specialized licenses (if any), etc - International shipping services: with a network of agents in foreign countries, VNLOGS provides sea freight services for full containers, retail containers, door-to-door delivery services, etc
- Energy labeling service: the company provides the service of certifying that the goods are not subject to testing Energy efficiency and energy labeling, the service of taking samples for testing Energy efficiency and the service of applying for declaration of stickers fast energy label
- Import and export entrustment service: is to receive import and export entrustment, to represent these businesses and individuals to carry out import and export activities
- Acting as an agent for foreign shipping lines and carriers and serving foreign
ships entering Vietnamese ports
1.1.4 Organizational structure
There are four main departments in the company, namely Purchasing, Sales & Marketing, Logistics, Finance- Accounting- HR Dept Each dept has its duties which always support others with the same aim to help the company develop and increasingly reinforce its position in the market
Trang 11Diagram 1.1.3 Organizational chart of VNLOGS
Specific tasks of each department
- Board of Directors: They will be the management agency of the company, having
full authority to decide on all issues related to the rights and obligations of the company, as well as the right to decide on development strategies, organizational structure model, the establishment of subsidiaries, branches of the company
- Board of Managers: In general, the director has to run the company's day-to-day
operations and be responsible to the board of directors for the performance of assigned rights and obligations, is also a source of customers for the company And the deputy director is mainly responsible for logistics, purchasing and sales dept
- Purchasing Dept: is accountable for sourcing and placing orders according to
customer requirements It is also in charge of negotiating, selecting and managing
suppliers; managing, tracking and reporting related to purchasing activities
- Sales & Marketing Dept: finding new customers through the main channel:
Facebook, taking care of customers by making an appointment at the company Offering rates and services of the company and coordinating with other depts to bring goods back, handle problems if any, and notify customers about the status of the shipment Besides that, they are running advertising programs to find potential customers, managing a large group on Facebook "Import-Export-Logistics Community" and the company’s website
- Logistics Dept:
+ Docs dept: managing and storing documents and official documents, making customs dossiers and necessary official documents to help the forwarding department successfully complete the assigned work; is responsible for booking ships, freight, issuing bills, delivery orders, making documents, making notices of incoming goods, contacting customers, shipping agents
+ Ops dept:
• Transmit customs declaration
• Do C/O and other specialized licenses
Trang 12- Finance-Accounting-HR Dept:
• Financial officer - accountant: supervise the financial revenue and expenditure according to the provisions of current law, make financial balance plan, calculate business performance; strictly comply with the state's policies on finance, insurance, tax, depreciation, and salaries for the office, settle debt collection, organize accounting, finalization and periodical reports
• HR officer: Organize and manage human resources in the company, in charge of labor recruitment, timekeeping, health care, insurance, building working regulations, informing employees' rights and obligations
1.1.5 Some business results in the period of 2019-2021
Year Revenue (VND) Increase compared to last year (%) Profit (VND) Increase compared to last year (%) 2019 63,184,390,000 9,477,658,500 2020 88,992,756,000 40.84611 12,903,949,620 36,15124 2021 93,399,709,000 4.95204 14,943,953,440 15,80914
Table 1.1.5: Business results in the period of 2019-2021
(Source: Accounting Department of VNLOGS)
Trang 13are at a high risk of loss In a situation of record-high freight rates, enterprises have shifted the structure of goods that usually go by sea from China to by land Expand and find many road agents in China This shift in demand is a big step forward in the company's operations in the future, reducing costs and reducing delivery time Although the organization and management apparatus of enterprises is still weak, so in general, cannot have enough strength to compete with large domestic companies, in that difficult situation, with the best efforts of the company's staff, with the brand recognized by partners and customers for many years, VNLOGS has come up with its own strategy to hit the niche market in order to exceed the target revenue target In brief, the business and financial production situation of the company in recent years is quite good
1.2 Information of intern department- Docs Dept
Trang 14CHAPTER 2: PROCESS INTERNSHIP
2.1 Detail information about the internship process
- Internship time: From December 27th, 2021 to January 21st, 2022
- Internship schedule: Time of working: Monday to Friday; 8.30 am to 5.30 pm
No Time Main Activities
Week 1 From December 27th, 2021 to January 2nd, 2022
- Contact with the company, start participating in the internship at VNLOGS and Docs Dept
- Work with the supervisor in setting up a schedule of activities for the internship process
- Learn company history and establishment, the achievements and activities occurring on the daily, basic rules and research about departments, functions of each department, business lines - Assigned to work in Docs Dept at the company - Research on logistics, import and export procedures, customs procedures to make declarations for commodities
- Copy and print documents Enter the data Week 2 From January 3rd
to January 9th
- Began with the necessary documents used during the process such as sales contract, BL, CI, CO, … - Check documents
- Study the international methods of payment such as LC and TT
- Write an email to send customers Week 3 From January
10th to January 16th
- Check the validity of documents
- Customs clearance via using ECUS5VNACCS digital software.
Trang 15- Complete the set of documents as required in the LC Print and get the sign of the company leader - Observe the vessel booking process and complete port procedures
- Enter the data and make report (cargo report and CO report)
Week 4 From January 17th to January
21st
- Work related to documents, records, and currency transactions
- Update the notice of shipment and get DO from the shipping line
- Contact via email with some customers and support them to make necessary documents and declare their consignments
- Submitting my weekly reports to my supervisor on Saturday of each week by email or social network
- Participate in tasks related to the coordination between depts
- I wrote and accomplished my internship report
2.2 Challenges andlessons learned
When I interned at VNLOGS, I faced a lot of challenges in terms of both knowledge and skill, but it also provided me with invaluable experience and lessons for my future career
2.2.1 Difficulties
There were quite a lot of different things to do, and because of the workload, for the first 2 weeks, it was very difficult for me to adapt to the work
Trang 16There is a little anxiety and confusion about my knowledge My major is Business English, so my knowledge of the logistics field is limited There is much knowledge which I need to study and practice more often As a result, I needed to be trained, which took time-consuming and required me more effort than ever to be able to serve the work However, I had opportunities to apply my studied knowledge on work including business correspondence, translation, English grammar, etc I realized that business correspondence had supported me a lot in work I was assigned to respond to our clients by email However, my English in this field was not enough, so I should study logistics and import-export English further A short course of import and export was necessary for the work to make a set of business documents, negotiated with foreign clients on the commercial terms of the business contract
The documents that need to be translated include a lot of specialized vocabulary and phrases For the first week, it took a lot of time to complete the translation I had to look up vocabulary and consult many other employees
About skill difficulties
Trang 172.2.2 Personal experiences acquired
I’ve got a lot of extremely valuable working experience and soft skills I deepen my understanding of known problems, expand, and absorb new things, develop the ability to link problems together to learn creatively They will expand a new insight or a golden opportunity for my real job in the future
First of all, the lesson in terms of skills is to be proactive and confident In the real environment, the initiative will assist you with everything from greeting and getting to know people to actively researching work, looking for instructors, and asking questions and solving problems Furthermore, it supports you in quickly overcoming your limitations and obtaining more useful information This also boosts your self-confidence Because you have a basis to communicate with colleagues, it will create interaction and socialization with your colleagues as well as an opportunity to accumulate more for work
Moreover, the internship also allowed me to improve the knowledge and skills For instance, I got a profound insight into international trade such as import and export procedures, logistics processes as well as customs procedures In particular, I can access documents that are necessary to declare every consignment, including BL, CI, Sales Contract, PL, CO… Skills that I receive from here are teamwork, problem-solving skills, email writing skills with the right language
Trang 18CHAPTER 3: REALITY OF ENGLISH USAGE
3.1 English usage at the company
Trang 19the company and foreign partners The job uses writing skills and business correspondence knowledge more than the rest of English skills However, over time, other skills that are rarely used and practiced will gradually weaken
3.2 Proposing solutions to problems using English
Due to the fact that the staff of Docs Department in particular and all divisions in general use English regularly, it is very necessary to support them to improve English at all levels, all skills (listening, speaking, reading, writing) Here are some ideas that can be implemented to improve the current situation:
For employees
Firstly, you should be aware of the significance of learning English: It can assist them in their work and provide numerous opportunities for future development They should then define their goal and make their plan to achieve it For me, good English skills are demonstrated by the usage of the language correctly, well, and fluently The term "correct" refers to the use of correct grammar and pronunciation Let's learn from basic to advanced For instance, for pronunciation, first pronounce sounds, words, and sentences; then learn how to connect sounds and intonation up and down This criterion is easy to self-study because of the popularity of the Internet There are many good materials available; all you must do is choose which ones are appropriate for you and learn from them
Trang 20articles on the websites "internationaltradenew.com" and "theEconomist.com." In my spare time, I will watch the YouTube series "Learn English with TV." This helpful program is simple to keep track of because it explains the meaning of the words and provides examples of how to use them in different situations
For the company
The company needs to take measures to improve the English skill of their staff VNLOGS should organize classes which will focus on teaching English to communicate, negotiate, write emails and draft contracts to turn this language into an effective business tool Next, hold quarterly exams to know the qualifications of your employees so that you can make timely and appropriate adjustments Gifts will be given to those who have performed well Simultaneously, they will accumulate points to raise the employee level, creating opportunities for their career advancement Second, it is essential to encourage them to use English as much as possible in the workplace On exceptional occasions, the organization can construct a mini-exam for the entire team and award those who have shown significant progress in English communication This will help improve the staff's English proficiency and the efficiency with which they use English It also creates a playground for employees and stimulates a passion for foreign languages in each individual
Next, improving recruitment standards in terms of English proficiency is also important For example, the company exclusively employs people with TOEIC 650 or IELTS 5.5 or higher and regularly tests employees' English proficiency to check their proficiency It is essential to evaluate realistically, objectively, prioritize candidates with good foreign language communication skills It also helps to enhance the company's working environment
Trang 21CHAPTER 4: SUGGESTED THESIS TOPICS
In globalization and internationalization, the significance of English in individuals' life and social advancement can't be denied Since Vietnam became one of the members of the WTO, we have encountered challenges in communicating with international partners Therefore, it has pushed more requirements for the Vietnamese to specialize in English abilities, particularly communication and listening skills which are considered as a bridge helping Vietnam connect with foreign partners in economics
During my internship at VNLOGS, I saw that most employees struggle with these skills Furthermore, it is also essential for all students who want to obtain work and advance up the career ladder in the future For these reasons, I would like to suggest the next thesis topic:
Topic 1: A Study On Difficulties Of Oral Communication Of Fourth-Year Students At The Faculty Of English At Thuong Mai University In The Internship.
Topic 2: A Study On How To Improve TOEIC Listening Comprehension Skills For Senior English Major Students At Thuong Mai University
I hope it will be new and contributive to help students understand their difficulties and overcome these obstacles in the internship process as well as get high marks in their reports.
Trang 22CONCLUSION
To sum up, countries that want to immerse themselves in the process of regional and world integration and affirm their position in the international arena will not be able to separate import and export business VNLOGS Import- Export Joint Stock Company is also gradually asserting its position in the logistics industry and becoming a reliable partner of many domestic and foreign customers It is a dynamic environment for all members to express their competence and gain valuable experience They focus on building qualified staff with highly professional, creative working styles and quickly adapt to innovation
During one month of doing the internship as a Docs Intern at VNLOGS, I had the opportunity to apply my specialized knowledge of Business English in practice At the same time, I learned the working style and got used to the business environment This is a valuable time to help me orient my career as well as gain experience before officially graduating However, due to the limited theoretical and practical level, the article inevitably contains many errors and defects I hope to receive the teacher's comments to make the report more complete
Once again, I would like to thank everyone for supporting and facilitating me to complete my internship period
Trang 23REFERENCES
We would like to express our gratitude to the following researches for providing the very useful information sources so that we could complete this study:
1 https://Vnlogs.Com/
2 Công ty cổ phần xuất nhập khẩu VNLOGS, Báo cáo tài chính đã được kiểm
tốn cho năm tài chính kết thúc ngày 31 tháng năm 2019, trang 8
3 Công ty cổ phần xuất nhập khẩu VNLOGS, Báo cáo tài chính đã được kiểm
tốn cho năm tài chính kết thúc ngày 31 tháng năm 2020, trang 8
4 Công ty cổ phần xuất nhập khẩu VNLOGS, Báo cáo tài chính đã được kiểm
tốn cho năm tài chính kết thúc ngày 31 tháng năm 2021, trang 8