INTERNSHIP REPORT MINH HANG INTERNATIONAL TOURISM JOINT STOCK COMPANY

Information of Minh Hang international tourism joint stock company...1 1.1.1.. Among the companies, Minh Hang International Tourism Joint Stock Company in Quang Ninh city has its contrib

TABLES OF CONTENTS

TABLES OF CONTENTS i

INTRODUCTION ii

LIST OF ABBREVIATIONS iii

LIST OF TABLES AND CHARTS iv

PART 1: OVERVIEW OF MINH HANG INTERNATIONAL TOURISM 1

JOINT STOCK COMPANY 1

1.1 Information of Minh Hang international tourism joint stock company 1

1.1.1 General introduction about company 1

1.1.2 Organizational structure 2

1.1.3 Major business areas 4

1.2 Information about Department of Internship: Executive Department 5

1.2.1 General information 5

1.2.2 Roles 5

PART 2: JOB DESCRIPTION 7

2.1 Intern task in Executive Department 7

2.2 Challenges and lessons learnt 8

2.2.1 Challenges 8

2.2.2 Lessons learnt 8

PART 3: USING ENGLISH IN BUSSINESS 10

3.1 The reality of using English in the business 10

3.2 Suggestions to improve efficiency of using English in the company 11

PART 4: PROPOSAL TOPIC FOR MINOR THESIS 12

CONCLUSION 13

REFERENCES 14

In the context of global economy, Vietnam is making the biggest effort to keep with rich countries and to become a great nation in the world Today, with the development of national industrialization and modernization, tourism has become one

of the key industries bring major cultural and economic values to Vietnam Vietnam tourism is increasingly developing and plays a big role in Vietnamese economy This has resulted in establishing and improving many tourism companies in Vietnam

Among the companies, Minh Hang International Tourism Joint Stock Company in

Quang Ninh city has its contribution to the development of tourism in Quang Ninh and

it is becoming a trusting destination of domestic and foreign tourists

As an English-majored student of Thuongmai University, I have an opportunity

to study and work at Minh Hang International Tourism Joint Stock Company for my

internship course This is a valuable opportunity for me to practice my English knowledge, communication skill and learn experience and soft skills from everybody

in the company I myself think that the company is an ideal organization that students

of foreign languages can collect information and get valuable experience of work

I would like to express my gratitude toward lecturer Ms.Tho at Faculty of English – Thuongmai University as well as my managers and colleagues in Minh Hang International Tourism JSC I look forward to receiving comments and suggestions of the lecturers in order to perfect my internship report

Hanoi, January 26th, 2018

Student Pham Thi Ngoc Anh

LIST OF ABBREVIATIONS

USA United States of America

LIST OF TABLES AND CHARTS

Diagram 1.1.2 Organizational structure of Minh Hang International

Tourism JSC

3

PART 1: OVERVIEW OF MINH HANG INTERNATIONAL TOURISM

JOINT STOCK COMPANY

1.1 Information of Minh Hang international tourism joint stock company 1.1.1 General introduction about company

Minh Hang international tourism joint stock company was established in

2008 with the initial business activities of organizing tourism programs for foreign

tourists to visit Vietnam, now through 10 years of Minh Hang International Tourism JSC has grown to become one of the leading travel companies in Vietnam.

The business has been expanded to include: domestic and international travel business, air tickets, hotel reservations, restaurants, offices for rent, visa services, events, car

rental, transportation tourists etc Minh Hang International Tourism JSC has also

established a branch network in Ho Chi Minh City and agent network in many provinces of the country

Full Name: MINH HANG INTERNATIONAL TOURISM JOINT STOCK COMPANY

Type of business: Joint stock company

General Director: Mr Vu Dinh Linh

Address: Group 9, Zone 3 - Bai Chay Ward - Ha Long City - Quang Ninh

Tel: 033.3 640 858

Fax: 033.3 511 429

Tax code: 5700789205

Operating day : 19/3/2008

Vision

Realizing the value of spiritual life and improving the quality of life for our clients is the foundation of Minh Hang's core values These values will always be the driving force for all activities of innovation, innovation and development of service and tourism products with the best quality and quantity of services Minh Hang International Tourism JSC always strives to become a leading travel service company with quality and prestige in Vietnam

- Tasks: Innovation and development of tourism products and services of good quality to meet the diverse and rich demand of customers in the country and internationally

- Responsibility: Ensuring customer value as well as satisfying the need for safety in the travel industry when customers use company’s service

Guideline of management

- For the customer: always honest, bring the value of practical benefits and dedicated service, thoughtful

- For partners: cooperation on the basis of respect, long-term, sharing difficulties and mutual benefit

- For shareholders: To complete the tasks and objectives according to the resolutions of the General Assembly of Shareholders

- For workers: Ensure adequate policies, ensure a progressive working environment, create opportunities for development and promotion

- For the environment: the sense of preserving the values of cultural heritages and natural heritages, complying with the regulations on environmental protection in the country and internationally

- For the community: a sense of enhancing social and cultural values, promoting good human values and obeying social security

- For work: find ways to overcome challenges, create jobs, promote teamwork, respect creative ideas from management and staff

1.1.2 Organizational structure

Minh Hang International Tourism JSC has corporate organizational structure is shown in the following diagram:

Diagram 1.1.2: Organizational structure of Minh Hang international tourism joint

stock company (Data source: Executive Department)

Function:

- Executive Department: The production department of the travel company conducts activities to ensure the implementation of the company's tourism programs,

as a bridge between the supplier and the travel company

- Administration Department: is a section to ensure business conditions of the company

- Accounting - Finance Department: Record and report on the activities of revenue and expenditure of the enterprise Report on business performance of the company, prepare salary tables for employees

Executive

Department

Domestic

Tourist

Unit

Outbound Tourist Unit

Inbound Tourist Unit

Administration Department

Finance and Accounting Department

Sales Department

Marketing Department

Tourism Business Unit

Ticket, visa, hotel booking Service General Director

- Marketing Department: The image of the company is created by this division, making people aware of their travel business, market research, tastes of customers to bring the best product to meet the best customer's need Launch marketing and sales campaigns, outline product policies, and customer policies to attract customers

- Sales Department: Assists in the sale of products and services of the company, research and product development, market development; building and developing customer relationships

1.1.3 Major business areas

Minh Hang International Tourism JSC mainly performs in the following fields:

Domestic and international inclusive package tours

This is a featured and core business of the company In particular, organizing package tours, programs link tourism products such as transportation, accommodation, entertainment, into a unified product perfect to meet all needs of tourists The components of the content of the package tour include:

- Transportation Services: This service is identified as the most important component of the package tour In the travel program depending on the specific conditions that use the equipment to suit the requirements of the trip Prohibited means

of transport such as type, rank, station, port, flight school, reputation of carriers are also important for the travel business to choose the means of transportation for its program

- Accommodation Services: This service meets the needs of sleep, relaxation, help you regain strength after long trips This is also an integral part of the package tour Depending on the specific conditions for choosing the place of stay for the tourist program, the types of accommodation establishments, the type of bed room, etc

- Catering services: Meals, meals, menus, other drinks

- Route: includes the number of stops, the stopping time at each point, the period and the distance between destinations and destinations, the specific activities of each day with the time and space have been set in advance

- Sightseeing and entertainment services: This is an important factor to meet the expectations of tourists at the destination Depending on the specific conditions that the tour operator selects, the types of entertainment in the chapter

- Executive and guidance: This is a participant in the process of developing tourism programs, implementing programs to satisfy the needs of tourists and

increasing the value of individual services It includes the organization, notification, inspection,

- Types of expenses: including expenses before, during and after the implementation of tourism programs These are included in the price of the pre-designed travel program

Intermediary services

The travel company sells the products of these suppliers directly or indirectly to tourists To do this, the company must have extensive relationships with suppliers to create a connection between selling the services on the one hand and brokerage and commissioning on the other

• Renting cars, ships, airplanes

• Hotel reservation, air ticket booking

• Make a visa, passport

Comprehensive Travel Business

Apart from the above-mentioned traditional activities, Minh Hang International Tourism JSC also conducts other general activities aimed at expanding its operation scale General travel business activities include hotel and restaurant business, entertainment services, etc To carry out general activities, Minh Hang has acted as a normal commodity producer because the products produced by the company are essentially a commodity and directly provided by the company to its customers However, these goods and services are only for the purpose of travel of tourists such as food, sleeping, souvenir, car

1.2 Information about Department of Internship: Executive Department 1.2.1 General information

The Executive Room consists of 9 people, , each assigned a specific task The executive office directly deals with tourism service providers: hotels, restaurants, transport service providers: taxis, trains, airplanes at tourist sites, ensures the implementation of the company's tourism programs, connect the supplier and the travel company

1.2.2 Roles

The Executive Office shall have the following roles:

a To act as the source for the overall management of tourism service programs

on the basis of the guest plans and announcements sent by the marketing department

b Planning and implementing the entire work to the implementation of tourism

programs such as hotel booking, visa, transportation ensure the requirements of time and quality The department also acts as agent for VietNam airline This is a good thing, but it is also an urgent requirement because the number of international visitors

to the company largely uses aviation services, so the company must have its own aircraft dealer to take the initiative in satisfying the needs bridge of tourists

c Establishing and maintaining close relationships with relevant agencies

(Foreign Affairs, Internal Affairs, etc.) Sign contracts with suppliers of goods and travel services (hotels, airlines, railways ) Select suppliers with products that guarantee the quality

d Monitoring the progress of the travel program, address all requests of tourists

included in the contract specifically the tour of the customer bought and other requirements arise such as change travel programs, purchase additional services, extend the tour, extend visa, permit and track the schedule of each delegation Coordinate with the accounting department to perform payment operations with the sending companies and travel service providers Quick handling of unusual cases occurring during the implementation of tourism programs At the same time, the operator quickly announces the results of the preparation of the program, arranging the services for guests to be aware of and have favorable conditions in dealing with the shipping companies when they need the information or what specific requirements in the tour program of the guest

PART 2: JOB DESCRIPTION

2.1 Intern task in Executive Department

With the help of the staff in Minh Hang international tourism JSC, I have

learned a lot of knowledge

Office time: In the morning: from 8:00 a.m to 12:00a.m

In the afternoon: from 1:30 p.m to 5:30 p.m

From Monday to Saturday

During the internship time in the company, I have been instructed and assigned tasks related to tour management such as:

Week 1 (02/01/2018- 06/01/2018)

- Have appointment with the head of Executive department, visiting around the company and socializing with everybody in the company

- Reading documents about rules and regulations of company

- Being given directions about my work

- Types documents of tours

- Cleaning tables and arranging documents

- Reading the material about domestic and international tours of the company

Week 2 (08/01 / 2018- 13/01/2018)

- Learned how to respond to emails and guest phone, greeting guests skills

- Be managed and handled documents, contracts, corporate documents

- Searching and aggregating information about customers

- Receiving faxes

- Translating an announcement of schedule of tours

- Calling and answering telephone from customers

Week 3 (15/01/2018- 20/01/2018)

- Be introduced and guided for customers about the tours and services of the company

- Translating reports on Tuan Chau tours

- Introducting domestic tours to customers

- Calling and answering telephone from customers

- Types data of tours for October, November and December

Week 4 (22/01/2018- 26/01/2018 )

- Typing documents of tour.

- Follow some executives to Tuan Chau port and Sung Sot cave for surveying

- Attending meeting of Executive Department

- Introducting domestics tours to foreign customers

- Providing customers with information about some international tours

- Have a small party with everyone in company

2.2 Challenges and lessons learnt

2.2.1 Challenges

My work is not simple but not difficult as I thought I received careful guidence

of my supervisor so that I can get use to my work However, during the process of work, I still face with a number of challenges:

- Due to the lack of practical knowledge, I encountered some difficulties in the practice: I did not know how to use office machines such as printers, photocopiers and fax machines

-At the beginning, I got some difficulties in integrating with everyone in the company, be shy and timid Do not dare to propose ideas or question

- Moreover, Getting information for internship report remains some problems such as lack of time to get information elaborately, short time to visit and have practical experience to all garment factories and facing with the problem of collecting garment’s data on the Internet

- I got some troubles when I have resposibility for translating the documents and texts

Not grasp the specialized knowledge, deep content of the massage, lack of knowledge of terminologies in travel contract, ect

2.2.2 Lessons learnt

During practice the past with the help enthusiasm, leadership and siblings of the sales department of the company as well as the efforts of myself, I have complete real graduate training, apply the knowledge learned in school:

- Firstly, the training course brought to me the opportunity to use my English knowledge through communicating with foreign customers and translating many tour documents I recognized that my English is improved so much through practice I learned a lot of vocabulary, information and knowledge in tourism as well as know how to use translation methods