INTERNSHIP REPORT GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY

THUONGMAI UNIVERSITY ENGLISH DEPARTMENT ---INTERNSHIP REPORT Company: GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY Student: NGUYEN THI HANG Class: K52N1 Student code: 16D170016 Han

THUONGMAI UNIVERSITY ENGLISH DEPARTMENT

THUONGMAI UNIVERSITY ENGLISH DEPARTMENT

-INTERNSHIP REPORT Company: GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY

Student: NGUYEN THI HANG Class: K52N1 Student code: 16D170016 Hanoi, 2020 HÀ NỘI - 2015 TABLE OF CONTENT LIST OF PICTURES AND DIAGRAM ii

PART 1 OVERVIEW OF GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY 1

1.1 Overview of Gia Vi Manpower Construction Joint Stock Company 1

1.1.1 The information of company 1

1.1.2 Development process of Gia Vi company 2

1.1.3 Mission and Vision of Gia Vi JSC 3

1.1.4 The core values: 4

1.1.5 General business principles of company 4

1.2 Organization structure 6

1.3 Business fields of Gia Vi company 9

1.3.1 Training 9

1.3.2 Services and transport 9

1.3.3 Construction 10

1.3.4 Wholesale 10

1.4 The main products and services of the business 10

1.5 Overview about the department of internship 12

PART 2 THE INTERNSHIP AT GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY 15

2.1 Main responsibilities 15

2.2 Difficulties 15

2.3 Lession from internship 16

PART 3 THE USEAGE OF ENGLISH IN GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY 17

3.1 Reality 17

3.2 Suggestion to improve efficiency of using English in the company 17

PART 4 SUGGESTION FOR THE SUBJECT OF GRADUATION THESIS 19

CONCLUSION 20

LIST OF PICTURES AND DIAGRAM

Picture 1: Logo of the company

Picture 2: Gia Vi targets

Picture 3: Gia Vi basic values

Picture 4: Members of Gia Vi company

Picture 5: Welder training

Picture 6: Mason training

Picture 7: Mechanic training

Picture 8: Electro-refrigeration training

Picture 9: The qualified labor

Picture 10: Prestigious Clients

Picture 11: Prestigious Clients

Diagram 1: Organization structure

PART 1 OVERVIEW OF GIA VI MANPOWER CONSTRUCTION

JOINT STOCK COMPANY.

1.1 Overview of Gia Vi Manpower Construction Joint Stock Company 1.1.1 The information of company

- Name of company:

GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY

- Short name: GIAVI.,JSC

- The trading name: GV MPCS.,JSC

HCM branch: 1331/3/1 A Le Duc Tho, Ward 13, Go Vap District, Ho Chi Minh City.The transaction office branch: 5th Floor, Office Ward 130, Nguyen Duc Canh,Hoang Mai, Hanoi

The representative office: No 01 - BT2, KDT Van Phu, Phu La Ward, Ha DongDistrict

- Authorized capital: 20.4 billion vnd

Picture 1: Logo of the company

(Source: Internet)

1.1.2 Development process of Gia Vi company

- Gia Vi Manpower Construction Joint Stock Company was established in June

2014 by international students who have been studying and working in Japan for 10years

- 2014 – 2015: Gia Vi company was approved by the Ministry of Labour –

Invalids and social affairs (MOLISA) of Vietnam with the labour export license

- 2015 – 2016: Gia Vi was granted a Certificate of Membership by the Vietnam

Chamber of Commerce and Industry (VCCI)

The company expanded its business scale with many branches in Hanoi, alongwith a few representative offices abroad, such as:

Qatar: Nawar Al Mudahka Trading And Contracting W.L.L

Ghana: Oryx Global Group of Companies., LTD

- 2016 – 2017: Gia Vi built a training center to ensure the quality of human

resources for foreign markets and opened more representative offices abroad

Kenya: Oryx Global Group of Companies., LTD

- 2017 – 2018: Gia Vi company continued to expand its market when the

company opened two representative offices abroad

Myanmar: Oryx Global Group of Companies., LTD

India: Continental Contractors Human Resource Consultants

- 2018 – present: Over nearly 7 years of establishment and development, Gia Vi

has achieved remarkable achievements, trusted by customers, partners and thecommunity and recognized by the society With a clear vision and mission, Gia ViJoint Stock Company will always meet the employment needs of employees as well asrequirements from customers and partners, contribute to improve the quality of lifeand bring more value to the social community

1.1.3 Mission and Vision of Gia Vi JSC

Picture 2: Gia Vi targets

- Slogan: Building - Connecting and Developing human resources.

- Mission: To be the leading provider of manpower services to our clients with

the highest level of service and offering an excellent orientated approach in addressingall their manpower requirements with a comprehensive guarantee of satisfaction Tobuild relationships with our clients by gaining a thorough understanding of theirbusiness and requirements there by sharing their vision and assisting by developingand realizing the vision with them We rate integrity first on our list of strengths

+ For international students, engineers, and apprentices: Providing specific,reputable and quality consulting services to bring the highest satisfaction to serviceusers provided by the company.

+ For partners: Putting prestige on top, commit to healthy, sustainable anddevelopment cooperation

+ With staff: Building a dynamic, creative working culture; Working together toshare opportunities for success

1.1.4 The core values:

Their core values are Consistency and Enthusiasm with the purpose of bringingmany opportunities to Vietnamese workers All employees in the company need toadhere to a set of values based on both corporate common rules and company ethics

- Intelligence and creativity are fundamental

- People are an invaluable asset and strength of Gia Vi Always strive to maintainand develop the brand reputation of the company

- Solidarity is the glue that binds and makes a difference

- Customer satisfaction and economic efficiency are the top priority Takingquality as a commitment to partners and customers

- Promotion based on members' contributions

- Always take the trust, dedication to the foundation for all business activities ofGia Vi JSC

1.1.5 General business principles of company

As one of the leading enterprises in exporting manpower, Gia Vi clearly definesits goals in terms of quality of operation and corporate culture and business ethics.There are 5 basic principles based on values: Sharing – Cooperation – Success

- Willing to share cooperation opportunities to bring "Labor" and "Vietnamese

intelligence" to the international level and raise the international level

- Making efforts on both human and material resources, building up prestige

and trust for employees with good orders

- Being consistant in fulfilling the targets.

- Respecting the law, maintaining ethical lifestyle and put business partners and

customers as priorities

- Becoming a reliable Partner is a "shortcut" to success.

Picture 3: Gia Vi basic values

1.2 Organization structure

Diagram 1: Organization structure

(Source: Human Resource Department)

Market exploitation Department

Labor Recruitment Department

Training Department

Import – Export

Department

Foreign Affairs Department

Finance, Accounting Department

Picture 4: Members of Gia Vi company

- Board of directors: manages the company, has the right on behalf of the

company to decide issues related to the purpose and interests of the company

* The Board of Directors has the following main tasks:

+ Deciding on a company's development strategy

+ Deciding on investment projects according to each decentralization

+ Making market development orientation

+ Developing and issuing management regulations

- CEO: Vi Anh Tuan – The legal representative of Gia Vi, manage and be

responsible for all business activities of the company in accordance with theregulations, set up a strategy to organize the implementation of the plan, build aworking regulation, a preferential and appropriate regime economic and capital use

- Vice director: Nguyen Van Thanh - Helping the director to manage and

operate the company's and businesses’s activities as assigned by the director Besides,proactively deploying and performing the assigned tasks, being responsible to thedirector for the operation results Set goals and policies for department management

- Vice director – Overseas director: Suresh Pathak – Doing the work assigned

by the CEO, on behalf of the main company to handle business activities at foreign

offices and branches It is also an overseas director, maintaining the system operatingabroad.

- Recruitment director: Ngo Duc Toan – responsible for the design and

implementation of the company's overall personnel plan, controls the data and reportsrelated to recruitment, training - development, reunification policy, reward andpunishment for employees of the company

- Human resources department: Monitoring and evaluating the situation of

human resources; Statistics of personnel needs; Forecast future staffing needs in thecompany (every 4 months) based on planned production processes, changes and otherfactors; Develop human resource programs and plans for the company; Managingpersonnel and administrative procedures of the company Responsible for all defects ofpapers, procedures, records related to employees, assets of the company Perform allwork related to administrative personnel (stationery, meeting scheduling,appointments, customer service ) Guide new employees on employment contracts,clarification on wages, welfare policies at the company Manage paperwork,procedures such as labor contracts, certificates of merit, letters, procedures for taking ajob, quitting a job, or terminating a contract

- Training department: Responsible for improving the capacity of human

resources, thereby promoting the overall development of the business Focus onteaching the knowledge or skills needed at work Monitoring and evaluating thequality of training programs performed

- Import – Export department: managing and administering external activities,

analyzing, expanding markets and introducing products, exploiting domestically andimporting them to supply raw materials and goods for production, business andmanagement Manage export activities of products produced and distributed by thecompany

- Foreign affairs department: Coordinating with stakeholders to organize events,

meet directly with customers, create effective external relations, improve the imageand scope of business operations Ensuring creativity and efficiency in PR activities,positively impacting the evaluation of partners and customers At the same timecontrol, participate in the implementation process, the best quality work

- Market exploitation department: Maintaining a stable market of the company.

Looking for potential labor markets, areas to help expand the scope of businessactivities Make future forecasts that affect the company's businesses

- Labor recruitment department: Recruitment planning has directly executed

recruitment campaigns meticulously Solving legal issues in recruitment, building anetwork of potential candidates to serve the recruitment needs

- Records management department: Performing the work of archiving and

preserving important business records, personnel information in the company as well

as labor records that businesses are training

- Finance, Accounting department: Manage finance, capital resources, labor

costs, import costs and administrative costs

In general, the departments in the company have a relationship of mutualencouragement and support, smooth operation to promote effective business incompetitive market

1.3 Business fields of Gia Vi company

1.3.1 Training

- Vocational training: Welding, masonry, carpentry, construction, mechanics,

sewing, hybrid cars, domestic help

- Training: foreign languages, information technology (enterprises only operate

after being permitted by competent state agencies)

- Oriented education for workers and experts working abroad.

1.3.2 Services and transport

- Passenger transport, road freight and support related to transport.

- Service of care and maintenance of landscapes.

- Support related to promoting and organizing tours.

- Cleaning houses and structures.

- Leasing machines, equipment, motor vehicles.

- Restaurant services, serving drinks, providing food and drink contract at the

meeting, party

- Maintenance and repair of motorcycles.

1.3.3 Construction

- Construction of houses, road rail works, public works.

- Demolition, preparation of construction ground.

- Installing electrical systems, water supply and drainage systems, fireplaces

and air conditioners

1.3.4 Wholesale

- Sells machines, computers, peripherals and software.

- Electronic devices and components, telecommunications.

- Selling motorcycles, motorcycles and spare parts.

- Materials, equipment installed in construction.

- Sell metals and metal ores.

1.4 The main products and services of the business

- Employee

Picture 9: The qualified labor

1.5 Overview about the department of internship

Import – Export department

The import-export department is one of the important parts of the company,closely related to the business activities of the business and relationships withdomestic and foreign partners It established in the early days of establishment of thecompany, the import-export department is considered as a key for the development ofthe company, expanding its reach abroad As a part of increasing competitiveness inthe growing market, cooperation is global nowadays.There are about 12 people,responsible for all tasks and transactions related to the purchase of materials,equipment, machinery

The main tasks:

- Contact customers at home and abroad (Korea, Japan, India) and negotiate on

prices and quality to import devices and machines with the best standards Provideinformation, prices on machinery, materials, equipment for partners in need

- Receive, check, compare and record imported and exported goods with actual

numbers at the checkpoint during the process of making customs clearance documents

- Regularly contact, care for and maintain good relationships with customers

and suppliers, collect and evaluate feedback from customers, markets, competitors

- Manage, track orders and contracts Coordinate with relevant departments to

ensure timely delivery and receipt of goods

- Advising the head of the import-export business strategy department and

making internal reports and reports to relevant state agencies

Picture 10: Prestigious Clients

Picture 11: Prestigious Clients

PART 2 THE INTERNSHIP AT GIA VI MANPOWER CONSTRUCTION

JOINT STOCK COMPANY.

2.1 Main responsibilities

My work is done under the direct management of the manager My first task is tofind customers through commercial websites From there, I made a list of potentialcompanies to ask for the best equipment and materials Also look for long term leads

in emails

Next, I was assigned to be responsible for answering questions and advisingcustomers on issues related to import and export of goods when customers requestthrough different forms such as phone, email, online consultation In addition, I wasassigned to draft and translate transaction information and foreign affairs in English.Making information about specifications, quotes for the party who needs the servicesand products of the company Regularly check the company's mail to timely trackrequests from suppliers and customers to report to their superiors

In addition, I have to keep in regular contact with the potential partner or term partner with the company

long-For documents that need to be sent to the customer, I need to make sure that thedocuments are delivered on time to the client as agreed in the contract Keepingdocuments and invoices sent by customers and transferred to the superior

At the end of the day, I have to report my transactions to the manager

Attend work-related meetings, department meetings to provide new directions forbusinesses At the same time, prepare reports and implement instructions fromsuperior management

2.2 Difficulties

For the first time, I found it difficult and nervous to work in a new environment,working in the office was a completely new feeling, so I needed some time to adaptand work hard with my own energy

To do a good job, I have to learn and learn from colleagues in the department.Luckily, I have the opportunity to work with colleagues who are sociable, enthusiasticand work under kind leadership She always helped me, instructed me to do the work

as well as how to solve difficulties thoroughly In particular, I had the opportunity to