INTERNSHIP REPORT GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY

THUONGMAI UNIVERSITY ENGLISH DEPARTMENT INTERNSHIP REPORT Company: GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY Student: NGUYEN THI HANG Class: K52N1 Student code: 16D170016 Hanoi, 2020 TABLE OF CONTENT HÀ NỘI - 2015 LIST OF PICTURES AND DIAGRAM ii PART OVERVIEW OF GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY 1.1 Overview of Gia Vi Manpower Construction Joint Stock Company .1 1.1.1 The information of company 1.1.2 Development process of Gia Vi company 1.1.3 Mission and Vision of Gia Vi JSC 1.1.4 The core values: .4 1.1.5 General business principles of company .4 1.2 Organization structure .6 1.3 Business fields of Gia Vi company 1.3.1 Training 1.3.2 Services and transport 1.3.3 Construction 10 1.3.4 Wholesale .10 1.4 The main products and services of the business 10 1.5 Overview about the department of internship 12 PART THE INTERNSHIP AT GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY 15 2.1 Main responsibilities .15 2.2 Difficulties 15 2.3 Lession from internship 16 PART THE USEAGE OF ENGLISH IN GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY 17 3.1 Reality 17 3.2 Suggestion to improve efficiency of using English in the company .17 PART SUGGESTION FOR THE SUBJECT OF GRADUATION THESIS 19 CONCLUSION 20 LIST OF PICTURES AND DIAGRAM Picture 1: Logo of the company Picture 2: Gia Vi targets Picture 3: Gia Vi basic values Picture 4: Members of Gia Vi company Picture 5: Welder training Picture 6: Mason training Picture 7: Mechanic training Picture 8: Electro-refrigeration training Picture 9: The qualified labor Picture 10: Prestigious Clients Picture 11: Prestigious Clients Diagram 1: Organization structure PART OVERVIEW OF GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY 1.1 Overview of Gia Vi Manpower Construction Joint Stock Company 1.1.1 The information of company - Name of company: GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY - Short name: GIAVI.,JSC - The trading name: GV MPCS.,JSC - Address: The headquarter: No 36, Lot 7, Den Lu Urban Area, Hoang Van Thu Ward, Hoang Mai District, Hanoi City, Vietnam Ha Tinh branch: No 472 Ha Huy Tap, Dai Nai Ward, Ha Tinh City, Ha Tinh Hai Duong branch: A12 Tue Tinh new urban area, Cam Thuong Ward, Hai Duong city, Hai Duong HCM branch: 1331/3/1 A Le Duc Tho, Ward 13, Go Vap District, Ho Chi Minh City The transaction office branch: 5th Floor, Office Ward 130, Nguyen Duc Canh, Hoang Mai, Hanoi The representative office: No 01 - BT2, KDT Van Phu, Phu La Ward, Ha Dong District - Authorized capital: 20.4 billion vnd - Account number: 100442811 - Tax code: 0106560403 - Telephone: 0966 021 658 - Fax: 024 3763 2168 - Email: tuvantuyendung@giavijsc.com - Website: https://tinlaodongxuatkhau.com Picture 1: Logo of the company (Source: Internet) 1.1.2 Development process of Gia Vi company - Gia Vi Manpower Construction Joint Stock Company was established in June 2014 by international students who have been studying and working in Japan for 10 years - 2014 – 2015: Gia Vi company was approved by the Ministry of Labour – Invalids and social affairs (MOLISA) of Vietnam with the labour export license - 2015 – 2016: Gia Vi was granted a Certificate of Membership by the Vietnam Chamber of Commerce and Industry (VCCI) The company expanded its business scale with many branches in Hanoi, along with a few representative offices abroad, such as: Qatar: Nawar Al Mudahka Trading And Contracting W.L.L Ghana: Oryx Global Group of Companies., LTD - 2016 – 2017: Gia Vi built a training center to ensure the quality of human resources for foreign markets and opened more representative offices abroad Kenya: Oryx Global Group of Companies., LTD - 2017 – 2018: Gia Vi company continued to expand its market when the company opened two representative offices abroad Myanmar: Oryx Global Group of Companies., LTD India: Continental Contractors Human Resource Consultants - 2018 – present: Over nearly years of establishment and development, Gia Vi has achieved remarkable achievements, trusted by customers, partners and the community and recognized by the society With a clear vision and mission, Gia Vi Joint Stock Company will always meet the employment needs of employees as well as requirements from customers and partners, contribute to improve the quality of life and bring more value to the social community 1.1.3 Mission and Vision of Gia Vi JSC Picture 2: Gia Vi targets - Slogan: Building - Connecting and Developing human resources - Mission: To be the leading provider of manpower services to our clients with the highest level of service and offering an excellent orientated approach in addressing all their manpower requirements with a comprehensive guarantee of satisfaction To build relationships with our clients by gaining a thorough understanding of their business and requirements there by sharing their vision and assisting by developing and realizing the vision with them We rate integrity first on our list of strengths + For international students, engineers, and apprentices: Providing specific, reputable and quality consulting services to bring the highest satisfaction to service users provided by the company + For partners: Putting prestige on top, commit to healthy, sustainable and development cooperation + With staff: Building a dynamic, creative working culture; Working together to share opportunities for success - Vision: To be the most reliable and efficient manpower offering a board spectrum of related services excellence and renowned for our integrity and ability to deliver We go to extraordinally lengths to satisfy and delight our customers We want to meet or exceed their expectations and know that by doing so we turn customers into advocates for our business We want to serve our customers completely, efficiently, knowledgeably and flair 1.1.4 The core values: Their core values are Consistency and Enthusiasm with the purpose of bringing many opportunities to Vietnamese workers All employees in the company need to adhere to a set of values based on both corporate common rules and company ethics - Intelligence and creativity are fundamental - People are an invaluable asset and strength of Gia Vi Always strive to maintain and develop the brand reputation of the company - Solidarity is the glue that binds and makes a difference - Customer satisfaction and economic efficiency are the top priority Taking quality as a commitment to partners and customers - Promotion based on members' contributions - Always take the trust, dedication to the foundation for all business activities of Gia Vi JSC 1.1.5 General business principles of company As one of the leading enterprises in exporting manpower, Gia Vi clearly defines its goals in terms of quality of operation and corporate culture and business ethics There are basic principles based on values: Sharing – Cooperation – Success - Willing to share cooperation opportunities to bring "Labor" and "Vietnamese intelligence" to the international level and raise the international level - Making efforts on both human and material resources, building up prestige and trust for employees with good orders - Being consistant in fulfilling the targets - Respecting the law, maintaining ethical lifestyle and put business partners and customers as priorities - Becoming a reliable Partner is a "shortcut" to success Picture 3: Gia Vi basic values 1.2 Organization structure Board of Directors Director Human Resource Department Import – Export Department Market exploitation Department Training Department Labor Recruitment Department Records Management Department Finance, Accounting Department Foreign Affairs Department Diagram 1: Organization structure (Source: Human Resource Department) Picture 4: Members of Gia Vi company - Board of directors: manages the company, has the right on behalf of the company to decide issues related to the purpose and interests of the company * The Board of Directors has the following main tasks: + Deciding on a company's development strategy + Deciding on investment projects according to each decentralization + Making market development orientation + Developing and issuing management regulations - CEO: Vi Anh Tuan – The legal representative of Gia Vi, manage and be responsible for all business activities of the company in accordance with the regulations, set up a strategy to organize the implementation of the plan, build a working regulation, a preferential and appropriate regime economic and capital use - Vice director: Nguyen Van Thanh - Helping the director to manage and operate the company's and businesses’s activities as assigned by the director Besides, proactively deploying and performing the assigned tasks, being responsible to the director for the operation results Set goals and policies for department management - Vice director – Overseas director: Suresh Pathak – Doing the work assigned by the CEO, on behalf of the main company to handle business activities at foreign offices and branches It is also an overseas director, maintaining the system operating abroad - Recruitment director: Ngo Duc Toan – responsible for the design and implementation of the company's overall personnel plan, controls the data and reports related to recruitment, training - development, reunification policy, reward and punishment for employees of the company - Human resources department: Monitoring and evaluating the situation of human resources; Statistics of personnel needs; Forecast future staffing needs in the company (every months) based on planned production processes, changes and other factors; Develop human resource programs and plans for the company; Managing personnel and administrative procedures of the company Responsible for all defects of papers, procedures, records related to employees, assets of the company Perform all work related to administrative personnel (stationery, meeting scheduling, appointments, customer service ) Guide new employees on employment contracts, clarification on wages, welfare policies at the company Manage paperwork, procedures such as labor contracts, certificates of merit, letters, procedures for taking a job, quitting a job, or terminating a contract - Training department: Responsible for improving the capacity of human resources, thereby promoting the overall development of the business Focus on teaching the knowledge or skills needed at work Monitoring and evaluating the quality of training programs performed - Import – Export department: managing and administering external activities, analyzing, expanding markets and introducing products, exploiting domestically and importing them to supply raw materials and goods for production, business and management Manage export activities of products produced and distributed by the company - Foreign affairs department: Coordinating with stakeholders to organize events, meet directly with customers, create effective external relations, improve the image and scope of business operations Ensuring creativity and efficiency in PR activities, positively impacting the evaluation of partners and customers At the same time control, participate in the implementation process, the best quality work - Market exploitation department: Maintaining a stable market of the company Looking for potential labor markets, areas to help expand the scope of business activities Make future forecasts that affect the company's businesses - Labor recruitment department: Recruitment planning has directly executed recruitment campaigns meticulously Solving legal issues in recruitment, building a network of potential candidates to serve the recruitment needs - Records management department: Performing the work of archiving and preserving important business records, personnel information in the company as well as labor records that businesses are training - Finance, Accounting department: Manage finance, capital resources, labor costs, import costs and administrative costs In general, the departments in the company have a relationship of mutual encouragement and support, smooth operation to promote effective business in competitive market 1.3 Business fields of Gia Vi company 1.3.1 Training - Vocational training: Welding, masonry, carpentry, construction, mechanics, sewing, hybrid cars, domestic help - Training: foreign languages, information technology (enterprises only operate after being permitted by competent state agencies) - Oriented education for workers and experts working abroad 1.3.2 Services and transport - Passenger transport, road freight and support related to transport - Service of care and maintenance of landscapes - Support related to promoting and organizing tours - Cleaning houses and structures - Leasing machines, equipment, motor vehicles - Restaurant services, serving drinks, providing food and drink contract at the meeting, party - Maintenance and repair of motorcycles 1.3.3 Construction - Construction of houses, road rail works, public works - Demolition, preparation of construction ground - Installing electrical systems, water supply and drainage systems, fireplaces and air conditioners 1.3.4 Wholesale - Sells machines, computers, peripherals and software - Electronic devices and components, telecommunications - Selling motorcycles, motorcycles and spare parts - Materials, equipment installed in construction - Sell metals and metal ores 1.4 The main products and services of the business - Welder Picture 5: Welder training - Mason Picture 6: Mason training 10 - Machine engineer Picture 7: Mechanic training - Refrigeration engineer Picture 8: Electro-refrigeration training 11 - Employee Picture 9: The qualified labor 1.5 Overview about the department of internship Import – Export department The import-export department is one of the important parts of the company, closely related to the business activities of the business and relationships with domestic and foreign partners It established in the early days of establishment of the company, the import-export department is considered as a key for the development of the company, expanding its reach abroad As a part of increasing competitiveness in the growing market, cooperation is global nowadays.There are about 12 people, responsible for all tasks and transactions related to the purchase of materials, equipment, machinery The main tasks: - Contact customers at home and abroad (Korea, Japan, India) and negotiate on prices and quality to import devices and machines with the best standards Provide information, prices on machinery, materials, equipment for partners in need - Receive, check, compare and record imported and exported goods with actual numbers at the checkpoint during the process of making customs clearance documents 12 - Regularly contact, care for and maintain good relationships with customers and suppliers, collect and evaluate feedback from customers, markets, competitors - Manage, track orders and contracts Coordinate with relevant departments to ensure timely delivery and receipt of goods - Advising the head of the import-export business strategy department and making internal reports and reports to relevant state agencies Picture 10: Prestigious Clients 13 Picture 11: Prestigious Clients 14 PART THE INTERNSHIP AT GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY 2.1 Main responsibilities My work is done under the direct management of the manager My first task is to find customers through commercial websites From there, I made a list of potential companies to ask for the best equipment and materials Also look for long term leads in emails Next, I was assigned to be responsible for answering questions and advising customers on issues related to import and export of goods when customers request through different forms such as phone, email, online consultation In addition, I was assigned to draft and translate transaction information and foreign affairs in English Making information about specifications, quotes for the party who needs the services and products of the company Regularly check the company's mail to timely track requests from suppliers and customers to report to their superiors In addition, I have to keep in regular contact with the potential partner or longterm partner with the company For documents that need to be sent to the customer, I need to make sure that the documents are delivered on time to the client as agreed in the contract Keeping documents and invoices sent by customers and transferred to the superior At the end of the day, I have to report my transactions to the manager Attend work-related meetings, department meetings to provide new directions for businesses At the same time, prepare reports and implement instructions from superior management 2.2 Difficulties For the first time, I found it difficult and nervous to work in a new environment, working in the office was a completely new feeling, so I needed some time to adapt and work hard with my own energy To a good job, I have to learn and learn from colleagues in the department Luckily, I have the opportunity to work with colleagues who are sociable, enthusiastic and work under kind leadership She always helped me, instructed me to the work as well as how to solve difficulties thoroughly In particular, I had the opportunity to 15 freely ask her questions about the department's existing products and operations, and I gained more knowledge and information The import-export field requires good knowledge and skills, which I am lacking a lot so I feel the job is quite difficult for me I must always research, read and look up information related to this field The company's partners are mainly abroad, so working with them sometimes has difficulty in terms of time, culture, and working style Many partners are difficult or unable to speak English like in Japan, Korea, Taiwan, which is very detrimental to my work when dealing with phone study or letters When compared to my colleagues, my ability is much lower So it made me quite unconfident I not have much experience in negotiating and interacting with foreign customers, so I feel quite pressure when working 2.3 Lession from internship Through real time and from the experience I have at Gia Vi company, I have learned a lot of useful knowledge to help me understand a lot more and more deeply about import and export activities After this internship, I had the opportunity to experience many other wonderful, useful knowledge documented in this report Firstly, I learned how to work independently and with a team so that it is effective, practical experience with an office environment, modern and dynamic Secondly, this internship gave me a good opportunity to use English, put my learned knowledge into a specific job such as writing emails to offer, asking quotes from suppliers, contacting with cooperation on products of the enterprise At the same time, I also improved my English skills significantly I know more about the behaviors, culture at work, the amount of English that I can cultivate Thirdly, thanks to the guidance of the leader, I also learned some basic skills that were missing: computer skills, negotiation skills, search skills All the jobs were There are specific requirements, but they are all useful for my future In addition, in order to well this internship, I also need to learn and remember the characteristics of the use and technology of machinery and equipment Thanks to that I learned a great deal of vocabulary and knowledge 16 PART THE USEAGE OF ENGLISH IN GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY 3.1 Reality In the context of strong global integration today in many fields such as culture, economy, English has now become a global language Among hundreds of different languages, the world has chosen English as a means for people to understand each other Not only that, English is also considered the key to success When international companies come to Vietnam, they always need to recruit Vietnamese personnel but not only are they good at their expertise but must know how to use their foreign language English helps businesses access potential partners and business markets while also taking advantage of great opportunities from abroad Most employers choose a foreign language as a criterion for evaluating and screening candidates because candidates who are good at foreign languages are often rated as smart, clever, adaptive to change Moreover, between two candidates with the same level and ability, the advantage will certainly belong to candidates who are good at foreign languages Gia Vi company is operating in Japan, Myanmar, India building a long-term cooperative relations, and also seeking new potential markets to expand the scope of activities Therefore, the requirement of English proficiency is a crucial factor for candidates and official employees of the company In fact, using English at work is becoming more and more familiar through communication, telephone, email, and negotiation However, confidence in using English is still a dream of many people They are in a vicious circle of fear of being wrong and being afraid to speak English If international certificates will be the key to scoring with employers, mastering English to apply directly to jobs such as communication, writing emails, planning, negotiating with foreign partners will give them a competitive advantage, more opportunities for advancement in work 3.2 Suggestion to improve efficiency of using English in the company English is considered as an important weapon in business, one of the main factors that make Gia Vi successful Therefore, improving the ability and effectiveness of using English at work is very urgent After a month working as a trainee at the 17 company, I would like to propose some measures to improve English proficiency as follows: - Prioritize is given to candidates who have English proficiency from fairly good to good in the hiring process - Organize courses, interactive activities in English for all officials and employees of the company Conferences to share learning experiences and use English in the workplace - Provide documents, reference sources for jobs and operations in English for employees who can cultivate and learn more English ability - Create an environment, encourage employees to use English at work 18 PART SUGGESTION FOR THE SUBJECT OF GRADUATION THESIS In a dynamic and increasingly globalized world, the importance of English cannot be denied and ignored as it is commonly used everywhere in the world English is considered the most commonly used language on the planet when nearly 60 countries use English as the main language, besides their mother tongue and nearly 100 countries use English as the second language It can be said that English plays an important role in daily life from communication to opportunities in studying, working, expanding relationships for business cooperation Gia Vi Company needs to focus on improving the foreign language skills for its employees Because it is the best key to help businesses create success when building an exclusive brand for themselves, even towards a global brand, optimizing employee performance, strengthen and expand international business relationships During my internship at the company, I found that most employees had difficulty using English They can hardly hear and understand in conversations, communicate in English, thereby reducing the efficiency of providing and receiving information They also have difficulty in expressing what they want and it is difficult for the audience to understand what they want to say, which affects other skills such as negotiation, correspondence, email, etc create information profiles When Vietnam has joined the World Trade Organization (WTO), the business of goods exchange is not only encapsulated within the country but also cooperates with many different countries in the world Currently, in parallel with domestic enterprises, Vietnam also has the presence of international companies, which are followed by leaders, foreign pillars Therefore, without English, we will face many difficulties in such a highly professional environment Besides, the problem that affects the English ability is quite important that is vocabulary Vocabulary is the link, linking English skills together The better the vocabulary, the richer it will be, the more users will express it, the more confident they will be in communicating and writing articles From practical experience at the company, the basic job skills I have learned The actual observation of the use of English in the workplace helped me to have a more objective view and evaluate the role of English correctly and appropriately Therefore, through my own experiences and observations, I will further study the English Listening Skills of Thuong Mai University third-year students as my graduation thesis 19 CONCLUSION Gia Vi Joint Stock Company is becoming more popular in the market not only in the field of labor export but also more professional in construction and trading of machinery The company faced many challenges and failures during its early stages of operation From a very small unit founded by dedicated people, today it is growing faster The company is also promoting and prioritizing the development of key areas of the company The import and export department is the heart of an organization that plays an important role in finding and keeping in touch with suppliers and customers, as well as expanding the business scale of the business, helping to ensure achieve the overall achievement of the organization's goals I would like to thank Ms Pham Thu Lan, Head of the Import and Export Department for helping me complete the report Moreover, I would like to express my gratitude to my colleagues who gave me advice, suggestions, aspirations, and supported me in my work I have to mention the great working environment and commitment that the company has given me more valuable experience and practical experience Ha Noi, February 2, 2020 Student Nguyen Thi Hang 20 ... OVERVIEW OF GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY 1.1 Overview of Gia Vi Manpower Construction Joint Stock Company 1.1.1 The information of company - Name of company: GIA VI MANPOWER CONSTRUCTION. .. ii PART OVERVIEW OF GIA VI MANPOWER CONSTRUCTION JOINT STOCK COMPANY 1.1 Overview of Gia Vi Manpower Construction Joint Stock Company .1 1.1.1 The information of company ... tuvantuyendung@giavijsc.com - Website: https://tinlaodongxuatkhau.com Picture 1: Logo of the company (Source: Internet) 1.1.2 Development process of Gia Vi company - Gia Vi Manpower Construction Joint Stock