THUONG MAI UNIVERSITY FACULTY OF ENGLISH INTERNSHIP REPORT Company AMERICAN STUDY EDUCATION JOINT STOCK COMPANY Supervisor Nguyen Thi Thuy Hanh Student Le Thi Hang Huong Class K55N1 Student Code 19D17[.]
THUONG MAI UNIVERSITY FACULTY OF ENGLISH - - INTERNSHIP REPORT Company: AMERICAN STUDY EDUCATION JOINT STOCK COMPANY Supervisor : Nguyen Thi Thuy Hanh Student : Le Thi Hang Huong Class : K55N1 Student Code : 19D170056 HANOI, 2023 TABLE OF CONTENTS LIST OF ABBREVIATIONS ii INTRODUCTION iii CHAPTER I: AN OVERVIEW OF AMERICAN STUDY EDUCATION JOINT STOCK COMPANY 1.1 An overview of American Study Education Joint Stock Company 1.1.1Introduction of American Study Education Joint Stock Company 1.1.2The process of formation and development .1 1.1.3 Vision 1.1.4 Mission 1.1.5 Core values of the business 1.1.6 Main achievements: 1.1.7 The Structure of American Study Education Joint Stock Company .4 1.2 An overview of Academy Department .4 CHAPTER 2: THE INTERNSHIP PROCESS AT AMERICAN STUDY EDUCATION JOINT STOCK COMPANY 2.1 Job description 2.2 The difficulties and lessons gained from the internship process .10 2.2.1 The difficulties in the internship processing 10 2.2.2 Lesson gained from the internship process 11 CHAPTER 3: APPLYING ENGLISH INTO “AMERICAN STUDY ECUCATION JOINT STOCK COMPANY” .13 3.1 The reality of applying English of American Study Education Joint Stock Company 13 3.2 Solution proposals 13 CHAPTER 4: RECOMMENDATIONS FOR CHOOSING A GRADUATION PAPER 15 CONCLUSION .16 REFERENCE 17 i LIST OF ABBREVIATIONS No Abbreviations English meaning JSC Joint Stock Company American Study Education American Study Joint Stock Company ii INTRODUCTION With the increasingly strong integration trend in all areas of life, besides learning and preparing for a professional knowledge base, the practice of additional knowledge is also extremely necessary and one of the necessary additional knowledge areas is a foreign language The role of learning English is becoming more and more important and the demand for learning English is increasing at all ages for a variety of reasons Therefore, customers will be more careful in choosing a foreign language training center so that they can improve their English ability as well as commit to the output standards for foreign language learners, international certificates, and diplomas That's the reason why American Study Education Joint Stock Company was born to create a professional English learning environment for learners Their mission is to build a solid foundation for Vietnamese students to succeed not only in the country but also to reach the top educational institutions in the world American Study is proud to be the leading organization of study abroad and exam preparation in Vietnam with study programs such as IELTS, SAT, TOEFL, etc As an English-majored student of Thuong Mai University, I had an opportunity to study and work at American Study Education Joint Stock Company This internship opportunity was a great chance for me to practice my English knowledge, communication skill and learn experience and soft skills from everybody in the company Therefore, I consider myself as a very lucky individual as I was provided an opportunity to be a part of it I am also grateful for having a chance to meet so many wonderful people and professionals who led me through this internship period I myself think that the company is an ideal organization where students of foreign languages can collect information and get valuable experience of work iii CHAPTER I: AN OVERVIEW OF AMERICAN STUDY EDUCATION JOINT STOCK COMPANY 1.1 An overview of American Study Education Joint Stock Company 1.1.1 Introduction of American Study Education Joint Stock Company Name: American Study Education Joint Stock Company Abbreviation Name: American Study Education JSC Type of business: Joint Stock Company Tax code: 0108413933 Hotline: 0912 170 676 – 0964 102 268 Address: Yen Hoa Sunshine Building, No Vu Pham Ham, Yen Hoa Ward, Cau Giay District, Hanoi City Email: info@americanstudy.edu.vn Website: https://americanstudy.edu.vn/ 1.1.2 The process of formation and development Established 2018, American Study Education Joint Stock Company has been developing and knowing by a lot of customers in Vietnam years of operation Located at Yen Hoa Sunshine Building, 09 Vu Pham Ham, Cau Giay, Hanoi American Study is a leading educational organization specializing in IELTS/TOEFL/SAT/ACT/SSAT preparation, study abroad counseling in the US, and online 1-on-1 English training for Vietnamese students Intending to provide the perfect service for students, before departure, the Center has developed a specialized English training program for international students The teachers are selected from top universities in the US such as Brown University, Upenn University, Northwestern University, etc All of our teachers have experience in exam preparation and teaching students international for many years With its experience and prestige, American Study has helped hundreds of students get into top American universities with scholarships ranging from $40,000 to $50,000 per year Besides training and consulting services to study abroad, American Study also organizes extracurricular activities, soft skills development, personal projects, and international summer camps to help students experience new things and gain confidence, be proactive in future-oriented planning and selfdevelopment In addition to helping Vietnamese students to integrate well with the study abroad environment, we have also researched and taught courses to help students gain more social knowledge and confidence when meeting abroad such as the "Debate" course, the "Literary Reading" course, the "High School Writing, College Writing" course, and the "American Culture" course 1.1.3 Vision Become a top education consultant in Vietnam by assisting in the development of long-term foreign study programs that provide Vietnamese youngsters with a complete and helpful Solution 1.1.4 Mission American Study explores and identify the skills and qualities of students that help students and their parents choose the right school and school American Study made a commitment to providing Vietnamese students with the best opportunity to study anywhere in the developed world by creating office systems that are used by developed nations and continuously enhancing quality Fast, accurate, and truthful service American Study actively promotes the development of young people's communities and their involvement in social activities that advance our society 1.1.5 Core values of the business Integrity: American Study shall serve every student with the highest standards of honesty, professionalism and ethics Student Success: The company provides students with the information and assistance they need to succeed Giving students an understanding of an appreciation for the English language Providing students with sophisticated writing and critical thinking skills useful not only in the academy but also in the world at large Commit: American Study is committed to bringing a new standard of English That standard stems from quality teachers, a modern learning environment, and an excellent curriculum The company offers preferential tuition rates for students with many attractive gifts Dynamic, creative, and enthusiastic: American Study system is constantly innovating with quality staff, committed to bringing the best service experience to customers 1.1.6 Main achievements: +Teachers and consultants come from prestigious schools such as Harvard University (Top 1), Brown University (Top 8), University of Pennsylvania (Top 8), Northwestern University (Top 10), and Southern University California (Top 20) +99% of students increase their scores after each course, 4/5 students get admitted to their dream university and 100% of students get scholarships from billion to billion to American universities +In 2020, American Study has helped more than 200 Vietnamese students enter American universities with a total scholarship value of up to 1,000 billion VND Many students achieved high results in standardized tests: Truong Tran Minh Tri (Duke University,1530/1600 SAT), Le Trong Nghia (Ho Chi Minh High School for talented students) SAT 1560/1600 Regarding studying abroad, the company has helped many students get into their dream universities with great scholarships and financial support packages such as Victoria Tam (MIT University), Phan Thanh Phu (New York University), etc +The average financial aid that our students receive is approximately 50 000 USD per year +American Study has received a lot of positive feedback from customers The company is constantly expanding and developing new facilities across the country 1.1.7 The Structure of American Study Education Joint Stock Company Director Academy Marketing Sales Account Reception Department Department Department Department Department 1.2 An overview of Academy Department The academic director, Ms Hong Hanh, is in charge of the academic department's operations We have 20 teaching assistants, 40 Vietnamese instructors, and 25 foreign teachers who make up the entire academic personnel Controlling class activities in general is the academic department's primary responsibility Our goal in this department is to instruct, schedule classes, and communicate with parents and students about pertinent course-related topics To succeed in the role of a teaching assistant, one must first have high English skills (preferably IELTS 6.0), as well as good manners, a professional appearance, and solid communication skills, love for our students The second is academic prowess, we must comprehend and effectively put into practice the plans, programs, contents, and goals of the given topics in the training major, student psychology A teaching assistant's final duties and responsibilities are to support the teacher in delivering the best lessons to the pupils and completing the tasks allocated CHAPTER 2: THE INTERNSHIP PROCESS AT AMERICAN STUDY EDUCATION JOINT STOCK COMPANY 2.1 Job description My role is teaching assistant Although they not play a major role in teaching activities like teachers, teaching assistants play an important role in assisting in the teaching process Classroom management is a teaching assistant's first and foremost responsibility I need to take attendance, monitor student attendance, and return assignments I must have a list of classes, how many students attend, how many students are absent, and each student's learning and homework status for each day In addition, teaching assistants need to write class reports so that the center can follow them closely The second task is to prepare learning materials and equipment Before each lesson, the teacher will send the lesson plan as well as the document that needs to be copied to the teaching assistant to serve the learning as well as contribute more ideas to the lesson Teaching assistants and teachers at the company exchange work with each other through means of communication or face-to-face meetings Another important aspect of my work includes students in the classroom to ensure the completion of assignments and to keep everyone on track with the rest of the class Some of your time may be spent supporting students who need extra attention, such as those who are learning English as a second language, or students who need remedial education Teaching assistants need to correct assignments and solve problems that students face Being a teaching assistant demands me to have the knowledge, patience, and ability to control emotions and be always cheerful and friendly with students as well as colleagues and people around The position of teaching assistant requires me to have the knowledge, patience, and ability to control emotions and be always cheerful and friendly with students as well as colleagues and people around I love this job, it teaches me patience, how to organize, and manage time properly, and how to impart knowledge to people around me in the most effective way I had a week's internship at American Study Education Joint Stock Company Working time of the company: morning from am to 12 pm, afternoon from 1:30 pm to pm My work schedule is arranged by my superiors Monday, January 2nd, 2023, is my first working day I had the opportunity to meet my manager, Ms Dong Phuong I and other interns were first arranged and assigned tasks on the first day of work, then visiting around the company and socializing with everybody in the company Finally, we returned to the department to work I would report my job and the problems of acquisition by myself as follows: INTERNSHIP DIARY OF THE FIRST WEEK (02/01/2023-05/01/2023) Date Time -Morning: Training process From Monday A.M- 12 PM ( -Afternoon: 02/01/2023) 1.30 P.M- 17.30 P.M - Having a meeting with the direct advisor and the head of the guide department at From American Study Education Joint Stock Company, touring the workplace, and socializing with everybody in the company - Reading documents about the company and typing some documents Tuesday -Morning: ( A.M- 12 PM 03/01/2023) -Afternoon: From - Being given directions about my work - Joining and observing some classes that From already have Teaching Assistant 1.30 P.M- 17.30 P.M Wednesday -Morning: ( A.M- 12 PM 04/01/2023) -Afternoon: From - Preparing documents for teacher - Joining Ielts and Debate classes From -Writing class reports 1.30 P.M- 17.30 P.M Thursday -Morning: ( A.M- 12 PM 05/01/2023) -Afternoon: From -Having an internal meeting -Scheduling classes From - Joining Ielts classes 1.30 P.M- 17.30 P.M - Writing class reports INTERNSHIP DIARY OF THE SECOND WEEK (09/01/2023-13/01/2023) DATE TIME TRAINNG PROCESS Monday -Morning: - Photocopying documents for teacher From A.M- 12 - Preparing the lessons and designing ( 09/01/2023) PM powerpoint for kids class -Afternoon: From 1.30 P.M- 17.30 P.M Tuesday (10/01/2023) -Morning: From A.M- 12 - Joining Ielts and Debate classes PM -Writing class reports -Afternoon: From 1.30 -Joining 1-1 tutoring classes P.M- 17.30 P.M Wednesd ay -Morning: From A.M- 12 (1 PM 1/01/2023) -Cleaning and arranging documents -Afternoon: From table 1.30 -Calling and answering telephone P.M- from student’s parent 17.30 P.M -checking the English level of new students Thursday (1 2/01/2023) -Morning: - Preparing documents for teacher From A.M- 12 - Joining Ielts and Debate classes PM -Writing class reports -Afternoon: From 1.30 P.M- 17.30 P.M Friday (1 3/01/2023) -Morning: -Photocopying documents for teacher From A.M- 12 PM - Greeting studen’t parent and providing them with some information -Afternoon: From 1.30 about their child P.M- -Scheduling classes 17.30 P.M INTERNSHIP DIARY OF THE THIRD WEEK (30/01/2023-03/2/2023) DATE TIME TRAINNG PROCESS Monday -Morning: - Joining 1-1 tutoring classes 0/01/2023 From A.M- 12 - Joining SAT, TOELF classes PM -Writing class reports -Afternoon: From 1.30 P.M- 17.30 P.M Tuesday 1/01/2023 -Morning: - Preparing documents for teacher From A.M- 12 -Taking a class with a foreign teacher PM -Writing class reports -Afternoon: From 1.30 P.M- 17.30 P.M Wednesd -Morning: -Joining Ielts class at FPT high school From A.M- 12 PM ay 1/02/2023 Thursday 2/02/2023 - Reporting the quality of the lesson -Afternoon: From 1.30 -Writing class reports P.M- 17.30 P.M -Morning: -Having an internal meeting From A.M- 12 PM Greeting studen’t parent 1.30 about their child -Grading a student's test P.M- 17.30 P.M Friday 3/02/2023 -Morning: -Having an internal meeting From A.M- 12 -Scheduling classes PM - Joining Ielts classes - Writing class reports INTERNSHIP DIARY OF THE FOURTH WEEK (06/2/2023-08/02/2023) DATE TIME Monday -Morning: 6/02/2023 TRAINNG PROCESS From A.M- 12 - Preparing documents for teacher PM - Joining Ielts and Debate classes -Writing class reports -Afternoon: From and providing them with some information -Afternoon: From - 1.30 P.M- 17.30 P.M Tuesday 7/02/2023 -Morning: From A.M- 12 - Photocopying documents for teacher PM - Preparing the lessons and designing -Afternoon: From 1.30 powerpoint for kids class - Joining Ielts and Debate classes P.M- -Writing class reports 17.30 P.M Wednesd ay 08/0 2/2023 -Morning: From A.M- 12 -Joining Ielts class at FPT high school PM - Reporting the quality of the lesson -Afternoon: From 1.30 -Writing class reports P.M- 17.30 P.M 2.2 The difficulties and lessons gained from the internship process 2.2.1 The difficulties in the internship processing In the first three weeks of my internship, despite my best efforts to attain the highest level of success, I still encountered many difficulties since I lacked the necessary practical knowledge and expertise +The actual work environment is so different from the one I learned in school so I was nervous In addition, the position I took on demanded a lot of soft skills But this is a problem that can easily be improved I improve my knowledge and skills day by day I quickly overcome the first challenge in this manner + I have a lot of pressure on the job When studying in the past, I just had to focus on studying but now it takes a lot of time: studying, practicing, graduation thesis However, work must have pressure I now know how to effectively manage my time so that I can complete the tasks in the best way 10 + Since this is my first time working as a teaching assistant, I also ran into some issues with the class because I lack pedagogical experience That occasionally makes me feel very under strain I must first focus on my teaching strategies, team and group management abilities, and student interaction I have to respond to all of the students' queries whether it is late at night or early in the morning after school Sometimes, pupils show a lack of interest in the course or exhibit a bad attitude toward their studies I must communicate and offer prompt solutions These problems are quite challenging for me, but with effort, I also eventually adapt to the demands of work and find it easier to handle them Additionally, as my teaching progress, I grow to enjoy this line of work and my desire to educate others +The communication gap was another challenge I ran upon I must collaborate with the many native professors at American Study They have accents, pronunciations, and vocabularies that are all different since they are from so many various nations, like the UK, the USA, Australia, and others As a result, I often have trouble understanding what they are saying believe Additionally, my lack of confidence and anxiety over my language and grammar make conversation ineffective But this is an excellent chance for me to get some experience speaking with foreigners and broaden my vocabulary through their language And I've been training every day; I think my improvement from the beginning has been significant 2.2.2 Lesson gained from the internship process Through weeks of training at the American Study Education Joint Stock Company, I gained a ton of useful practical experience and soft skills The experiences I gained during this training course include the following First, the training course gave me the chance to practice my English skills in speaking with students and coworkers Not only did I complement the valuable insight, but I also enriched my grammar and pronunciation further Secondly, my communication skills have improved a lot, now I am quite confident when communicating with all ages and genders and especially the ability to communicate with foreigners In addition, what made my internship duration worthwhile teaching were the knowledge and skills in and competence in class management acquired Besides, I 11 was shown new abilities when dealing with and dealing with problems that I have not encountered before This is a moment for me to learn from my failures and put my beliefs to the test Although mistakes are difficult to prevent, I did my best to avoid them by seriously implementing what I learned each day From there, I have a better view of my strengths as well as weaknesses and preferences Finally, as a teaching assistant, I also learned some good characteristics like patience, enthusiasm, caring, a positive attitude, and independence In conclusion, after this practice, I feel grown-up with experience in communication, and skills to solve difficulties Even though the internship was brief, I also learned interesting things in education that I would not have learned from books or any classes 12 CHAPTER 3: APPLYING ENGLISH INTO “AMERICAN STUDY ECUCATION JOINT STOCK COMPANY” 3.1 The reality of applying English of American Study Education Joint Stock Company Just so we're clear, English has been crucial to international communication efforts in every nation More than billion people use English as their primary language of communication worldwide, including 508 million individuals who speak it as their mother tongue English proficiency is of utmost importance to Vietnam as it enters the period of prosperity and opens the door to globalization Learning English is more important than ever for students and the nation's future generations American Study is pleased to have a youthful, experienced, clever, and sensitive human resource American Study is a leading organization specializing in test preparation and studying abroad advice in Vietnam The organization also employs a group of American lecturers and consultants from top universities in the US, and all of the staff members have degrees from esteemed institutions and are fluent in English for communication However, besides that, there are still some limitations such as most administrative staff such as the front desk, marketing, and sales department English proficiency is still low This might restrict the company's ability to pursue new avenues and prospects in light of Vietnam's expanding development In daily communication the company does not use English, or sometimes uses overlapping between English and Vietnamese Print annual reports, not use English to write reports 3.2 Solution proposals About the company +The company should concentrate on training and recruiting high-quality workers, especially people who are good at and majored in English and other languages This is especially important in departments like reception, marketing, and sales Department, where the English level of staff is not high + To remove communication barriers, train specific English learning and 13 certain English skills I would recommend monthly or quarterly English assessments for all employees In addition, the business should also focus on hiring employees who have both the knowledge and necessary English skills as well +Opening classes for employees with foreign teachers to improve their skills + Regularly use English in daily communication as well as reports are used in English About the employees + Personal-training by oneself in order to increase the capacity of English skills Improving and enhancing the use of English is a necessary step, as a prerequisite for the development of companies in the current integrated economy + Take courses, programs sorted out by the organization to discover the constraints, reinforce the unknown dialect, increment the solidarity, fix among the representatives in the organization, a similar heading towards a corporate advancement reason 14 CHAPTER 4: RECOMMENDATIONS FOR CHOOSING A GRADUATION PAPER It cannot be denied that English is an important language in today's global world During the last few decades, the number of people learning English has dramatically increased Along with the development of technology, Medicine, Engineering Education, etc Those are the places where English plays the most important role Especially for a developing country like Vietnam, English has been taught from a very early age as well as many young people have realized its importance for reasons such as finding a high-quality job, communicating with the outside world, and accessing the scientific resources that they are pursuing That is why prestigious English centers like American Study were born I feel very fortunate to have an internship at the company The internship gave me valuable knowledge and lessons as well as the opportunity to practice my English skills Besides, I also realize the difficulties of myself in particular, and the employees at the company in general in the working process That is the ability to communicate with native speakers I realize that this is a topic that I am passionate about and want to have a deep insight into So I propose for my thesis topic: “The difficulties and solutions in communicating with foreigners" as the research topic for my graduation thesis 15 CONCLUSION To complete this internship report, besides my efforts, I also received the help of many individuals and organizations With sincere affection, I would like to express my warm appreciation to individuals and agencies who have facilitated and helped to complete this thesis well First of all, I greatly and heartfully thank all the teachers of Thuong Mai University who enthusiastically imparted valuable experiences and knowledge to me during my study at the school In particular, I would like to express my deepest thanks to Nguyen Thi Thuy Hanh for her attention and guidance The knowledge, experience, and suggestions of the teacher are important orientations to help me complete the thesis well In addition, the completion of the thesis was also thanks to the support of the Center's leadership, along with the enthusiastic help of the roommates at the center, which created favorable conditions for me during the internship period at American Study Education Joint Stock Company Finally, with limited experience and knowledge, this thesis cannot avoid shortcomings I look forward to receiving the guidance and comments of the teachers to supplement and complete the thesis This is a valuable experience for the process of working and working in the future Hanoi, February 8th,2023 Student Le Thi Hang Huong 16