Internship report at Pantado technology development joint stock company

THUONGMAI UNIVERSITY ENGLISH FACULTY INTERNSHIP REPORT COMPANY PANTADO TECHNOLOGY DEVELOPMENT JOINT STOCK COMPANY Student Le Thi Phuong Thao Class K55N4 Student code 19D170249 Hanoi, 2023 TABLE OF CON[.]

THUONGMAI UNIVERSITY ENGLISH FACULTY - - INTERNSHIP REPORT COMPANY: PANTADO TECHNOLOGY DEVELOPMENT JOINT STOCK COMPANY Student : Le Thi Phuong Thao Class : K55N4 Student code : 19D170249 Hanoi, 2023 TABLE OF CONTENTS TABLE OF CONTENTS i LIST OF IMAGES, TABLES AND DIAGRAMS ii LIST OF ABBREVIATIONS .iii INTRODUCTION iv CHAPTER 1: GENERAL REVIEW OF PANTADO TECHNOLOGY DEVELOPMENT JOINT STOCK COMPANY 1.1 Information about Pantado JSC 1.1.1 General overview of the company 1.1.2 Business field 1.1.3 Training program 1.1.4 The business results of Pantado JSC 1.1.5 Core values 1.1.6 Organizational structure of the company 2.1 Information about the internship Department .8 CHAPTER 2: INTRODUCTION ABOUT THE INTERNSHIP PROCESS AT PANTADO JOINT STOCK COMPANY 10 2.1 Tasks performed during the internship 10 2.2 The difficulties and lessons are withdrawn from the internship process at PANTADO JSC .12 2.3 The experiences .13 CHAPTER THE REALITY OF USING ENGLISH AT PANTADO JSC 15 3.1 The description of the reality of using English at Pantado JSC 15 3.2 Suggestion solutions 16 CHAPTER 4: SUGGESTION FOR THE SUBJECT OF THE GRADUATION THESIS 18 CONCLUSION 19 REFERENCES i LIST OF IMAGES, TABLES AND DIAGRAMS No List Content Image 1.1 Logo of PANTADO JSC Image 1.2 Core values of PANTADO JSC Table 1.1 Report on the business results of PANTADO JSC (20212022) Diagram1.1 The structure of PANTADO JSC Diagram 1.2 The Structure of the Training Department ii LIST OF ABBREVIATIONS No Abbreviations PANTADO JSC English meaning Vietnamese meaning PANTADO Technology Công ty Cổ phần phát Development Joint Stock triển công nghệ Company PANTADO JSC Joint Stock Company Công ty Cổ phần CEO Chief Executive Officer Giám đốc điều hành HR Department Hiring Recruitment Phòng tuyển dụng nhân Department CS Department Customer Service Department Phịng chăm sóc khách hàng VND Vietnam Dong Đơn vị tiền Việt Nam No Number Số, số thứ tự iii INTRODUCTION As society becomes more globally connected, we would better know at least one foreign language in order to interact with the outside world More than 400 million people speak English as their mother tongue It is evident that English is the most widely-used language In fact, many parents enroll their kids in an English center because they recognize the value of the language and want to help them become better English speakers Pantado English center was established to assist children in mastering English The company always aims at the core value of learning and teaching English, which is to create a happy and friendly studying environment to help children become more and more passionate about English It is my honor to get the opportunity to work as an intern at the Training Department at PANTADO Technology Development Joint Stock Company After nearly one month of internship, I have successfully completed this program I would like to express my gratitude to Ms Phuong - the Dean of the English Faculty, and Ms Trang, who are responsible for guiding me to finish this report Moreover, I would like to sincerely thank the staff in the training departments and the management team of Pantado JSC Without your support, I would not have been able to finish this project   I assure you that I wrote this report entirely on my own initiative and based on what I gained during my internship In the writing process, I have encountered some difficulties due to my limited knowledge and skills Sometimes mistakes and omissions are unavoidable I would appreciate your advice and feedback to enhance my report Thank you! Hanoi, February 10, 2023 Student Thao Le Thi Phuong Thao iv CHAPTER 1: GENERAL REVIEW OF PANTADO TECHNOLOGY DEVELOPMENT JOINT STOCK COMPANY 1.1 Information about Pantado JSC 1.1.1 General overview of the company Pantado is proud to be a pioneering online education organization in Vietnam Pantado's online English training programs under one student-one teacher model have achieved great success, contributing to promoting digital transformation in the education industry The company always aims at the core value of learning and teaching English, which is creating an educational, friendly, and dynamic environment to help the children express their interest in English more and more Over the past years of establishment and development, Pantado has become a specific brand for children The company is currently developing a young, enthusiastic, and dedicated staff with a growing team of teachers Pantado wishes to bring useful values and activities not only to students but also to the community of teachers Pantado strives to create an ideal working environment that connects all teachers, a place where professional knowledge can be shared and enthusiasm, passion, love for work, and love for students can be spread Business name: PANTADO TECHNOLOGY DEVELOPMENT JOINT STOCK COMPANY Transaction name: PANTADO EDUCATION INVESTMENT LIMITED COMPANY Short name: PANTADO JSC Vietnamese name: Công ty Cổ phần phát triển công nghệ PANTADO Type of business: Joint Stock Company Tax Code: 0107540008 Headquarters: 16th floor, Intracom Building, No 33 Cau Dien, Phuc Dien Ward, Bac Tu Liem District, Hanoi City Company Legal Representative: Nguyen Van Cong Founding date: 16/08/2016 Email: PANTADO.vn@gmail.com Website: https://PANTADO.edu.vn Phone: 0986392333 Fax: 0855005595 Hotline: 1900 9213 Logo: Image 1.1 Logo of PANTADO JSC (Source: https://PANTADO.edu.vn) 1.1.2 Business field The flagship product of the company is online English courses for one teacher and one student The English training program, guided by the Ministry of Education, is used for all levels, from elementary to high school It will help students prepare their basic knowledge for English competitions at school, graduation exams, or university entrance exams English for Kindergarten (4–5 years old) English for primary school students (6–11 years old) English for junior high school students (11–15 years old) English for middle - high school students (15 - 17 years old) Other English language training programs designed to meet the requirements of students, utilizing foreign standard textbooks, include: Cambridge Standard Program, Fun for starters, movers, flyers, KET, PET, New Grammar Times, Grammar Summary 1.1.3 Training program Level is for children who have never been exposed to English or who have attended school but have little comprehension of the language The application process will be divided into two parts: phonics (26 letters) and topics The former  that children are taught how to spell, pronounce, and write letters, as well as the vocabulary and structures that go with them, the better The latter is topics, where you will learn in-depth vocabulary by studying common topics (colors, animals, weather, etc.) and simple sentences Textbook: focuses on Ministry of Education documents (pilot system) for students in grades to 11 This program is designed for students who want to learn more in order to improve their test scores and grammar The Fun for Starters, Movers, and Flyers program is designed for students in grades through who already have a strong foundation in grammar, vocabulary, and pronunciation and want to improve their listening, speaking, reading, and writing skills There are also exam preparation exercises where students can take mock tests for the starter, mover, and flyer certifications KET, PET: Students in secondary school or high school (6th to 12th grade) have a solid foundation and practice advanced listening, speaking, reading, and writing skills Grammar Summary and New Grammar Times: This program is designed for elementary and middle school students (grades 3–9) Students who want to focus on grammar Each series will include comprehensive grammar lessons that closely follow the school textbook program 1.1.4 The business results of Pantado JSC Unit:VND Year Criteria Comparison Percentag 2021 2022 Discrepancy e (%) Total net revenue Cost of goods sold Sales expenses 75.796.463.63 69.509.536.76 64.373.963.72 62.319.023.66 6.253.259.325 -6.286.926.869 8,29 -2.054.940.063 -3.19 4.164.397.846 -2.088.861.479 -33.4 774.668.515 1.946.727.123 1.172.058.608 151.30 2.515.563.335 1.321.045.761 -1.194.517.574 -47.49 503.112.667 264.209.152 -238.903.515 -47.49 2.012.450.668 1.056.836.609 -955.614.059 -47.49 General and administrative expenses Profit before taxes Corporate income tax Profit after taxes Table 1.1: Report on the business results of PANTADO JSC (2021-2022) (Source: HR Department) As you can see from the table above, it shows the revenue, cost, and profit of Pantado JSC There are many significant changes in 2022 compared to 2021, specifically: o Total net revenue in 2022 was 69,510,087,657; a decrease to 6,286,767,377 in 2021 was seen in total net revenue, or an 8.29% decrease This shows that the business performance in 2022 was lower than in 2021 o Cost of goods sold: the cost of goods sold in 2022 is 62,319,023,664 VND, a drop of 2,054,940,063 VND compared to 2021, equivalent to a decrease of 3.19% o Sales expenses: in 2022, the company's financial expenses were VND 4,164,397,846, going down to VND 2,088,861,479 in 2021, a 33.4% decrease o Expenses for business administration include electricity, water, staff costs, depreciation of fixed assets, and so on Business administration expenses in 2022 increased compared to 2020; specifically, in 2021, these were VND 1,946,727,123, a rise of 151.30% compared to 2021 In order to increase profits in the next year, the company should limit expenses such as electricity, water bills, other outsourced service costs, etc o Profit before taxes: In 2022, the profit before taxes declined from VND 2.515.563.335 to VND 1,321,045,761 compared to 2021, a decrease of 1.194.517.574, or 47.49% o Profit after tax is VND 1,056,836,609 in 2022, a decrease of VND 955,614,059 from 2021, a 47.49% decline o Corporate income tax expense: In 2021, the company's corporate income tax expense is VND 264,209,152, a decrease of VND 238,903,515 from 2020, correlating to a 47.49% decrease In general, the company has undergone a significant decline in revenue compared to the last year due to social distancing After the pandemic, children could go to school Therefore, parents are no longer interested in online classes 1.1.5 Core values Pantado's core values are to establish a happy community of teachers with the motto "bonding, loving, and wisdom." Bonding to listen and understand Understanding of love and care With love and understanding, wisdom will arise Image 1.2 Core values of PANTADO JSC *Goals of education According to vision, with a broader development orientation, Pantado desires to have a companion of associates on the company's next journey: · 90 office staff and still continuing to expand · 2000+ native English teachers and Vietnamese English teachers will expand throughout Vietnam In relation to mission: "Spreading knowledge, nurturing national wisdom" They are primarily focused on the students’ growth The teacher at Pantado not only transmits knowledge but also instills in all students a love of English Pantado always shows students love, responsibility, conscientiousness, quality, and discipline These are educational principles in Pantado 1.1.6 Organizational structure of the company Director Deputy of Director Sales Departmen t HR Departmen t CS Department Accounting Department Training Department Marketing Departmen t Diagram 1.1: The structure of PANTADO JSC (Source: HR Department) Director Mr Nguyen Van Cong, chairman and founder of Pantado JSC, manages and controls all business operations of the company Deputy Director Mr Doan Trong Hieu: is in charge of planning, directing, and managing the activities of management and technical personnel, as well as ensuring the consistency of goals, policies, and technical and administrative procedures Pantado JSC has got main departments:  Sales Department: is responsible for developing effective business plans and establishing relationships with parents and students in order to introduce online courses Contract negotiations and signing to generate revenue for the company  HR Department: plan the personnel organization model to build a company-wide system of rules and regulations They plan and carry out quality personnel recruitment in accordance with the company's requirements  CS Department: is regarded as a critical factor in the company's success They are the link that connects parents, students, and teachers The team is in charge of monitoring classes and resolving issues with teachers and parents  Accounting Department: is responsible for developing statistics and controlling the company's financial situation, as well as creating invoices, documenting databases in books, calculating profit and loss based on the company's business situation, and calculating employee salary  Marketing Department: is in charge of gathering market information in order to determine the customer's demand and target market, and thus forecasting demand for courses They promote courses by launching campaigns and promotional materials  Training Department: it determines the success or failure of Pantado's study programs The team will be tasked with the following steps: disseminating information about management and teacher training; receiving teacher feedback; finding teachers for classes; or changing teachers' classes 2.1 Information about the internship Department At Pantado JSC, I did an internship as an online English teacher, and under the supervision of departments including the Training Department and the Sales Department However, most of my time was in the Training Department, specifically the Teacher Team The Training Department is divided into other divisions respectively Management Team, Teacher Team, Class Arrangement Team Each of them will keep a certain role as below: Management Team Training Department Teacher Team Class Arrangement team Diagram 1.2: The structure of Training Department (Source: HR Department)  Management team: they are responsible for evaluating the quality of training programs and managing teachers as well as class quality Besides, they will take over monitoring and training to ensure the quality of the teaching activities; dealing with teacher and student feedback Class arrangement team: the main role is to collect and make available information from students in order to properly organize teachers for each class Teacher team: applicants can finally begin working as teachers at Pantado after completing challenging and difficult recruitment processes They will teach students one-on-one online using pre-planned lessons CHAPTER 2: INTRODUCTION ABOUT THE INTERNSHIP PROCESS AT PANTADO JOINT STOCK COMPANY 2.1 Tasks performed during the internship During my internship in Pantado, I was trained to be a professional English teacher for children This precious opportunity to become a member of Pantado taught me a lot Furthermore, I can confidently state that I underwent significant changes in both my professional and soft skills Below is a brief summary of what I was assigned and obtained throughout my 4-week internship at Pantado Time: from 2/01/2023 to 10/02/2023 Week 1: Time Tasks Tuesday - Expose to the company’s culture 3/1/2023 - Find out about the company's culture Read out the introduction for information about the center's classes and the level-appropriate materials Wednesday - Learn how to fully utilize Zoom for online education 4/1/2023 Get the hang of the web-based tools that help the teaching process - Evaluate the course outlines for each level Thursday - Watch pre-recorded classroom videos to get an idea of how to 5/1/2023 organize a class - Give feedback after watching the video Friday - Research on how to create an interesting online lesson 6/1/2023 - Design the next lesson with a new form through online platforms that support teaching online - Participate in other trainees’ classes 10 Week 2: Time Tasks Monday - Prepare the materials for the demo class 9/1/2023 - Take up the role of a teacher assistant in the classroom - Write a report after class Tuesday - Continue to work as a teacher assistant in the demo class 10/1/2023 - Give comments about each student to their parents after class - Prepare the mid-term test for pupils Wednesday - Design a game for the demo class and prepare documents 11/1/2023 - Observe students in class and help the lead teacher - Fill out the evaluation sheet with comments for students Thursday - Assigned to be a teacher assistant in the demo class 12/1/2023 - Check the students' homework - Write comments about the students after class Friday - Attend the training meeting and receive feedback from the 13/1/2023 supervisor - Write a report for the first week after working as a teacher’s assistant Week 3: Time Tasks Monday - Plan and design the lesson for the demo class 16/1/2023 - Work as a teacher assistant for the demo class - Email the team leader the feedback after the demo class Tuesday - Design a test evaluating students' English competency 17/1/2023 - Email the team leader the feedback - Prepare the lesson for the next class Wednesday - Be the teacher for the demo class 18/1/2023 - Email the team leader the feedback after the demo class 11 - Make the lesson ready for the following class Week 4: Time Tasks Monday - 6/2/2023 report - Attend a training meeting about teaching skills and write a Conduct assessment writing and suggest solutions to improve the student’s English - Prepare the documents for the next online class Tuesday - Officially joined my first online class on Zoom as a teacher 7/2/2023 - Email the team leader the feedback after the demo class - Contact the student’s parents and give them comments about their child’s studies Wednesday - Work as a teacher in an official online class on Zoom 8/2/2023 - Write the comments after class - Update students’ studying progress to their parents Thursday - Work as a teacher in an official online class on Zoom 9/2/2023 - Write the feedback after class - Contact the student’s parents and give them comments about their child’s studies Friday - Design the materials for the online class 10/2/2023 - Receive feedback from the supervisor and withdraw the experience - Complete an internship that lasts more than four weeks 2.2 The difficulties and lessons are withdrawn from the internship process at PANTADO JSC The internship is indeed the most valuable time to reap tremendously useful things that energize me to improve myself, acquire essential skills, and apply what I obtained at school in practice Additionally, that was a time when I had a chance to 12 get practical experience in a professional working environment before officially joining the labor force However, apart from those advantages, I encountered a myriad of obstacles Despite my previous teaching assistant experience, I realized several weaknesses in my teaching skills This is the first time I have taken over the position of teacher I initially felt shy and found it difficult to interact with children That barrier prevented me from expressing active and positive energy in each lesson, and I was discouraged and intended to quit However, after getting encouragement from seniors in the department, I got back on track and decided to break through that barrier and step out I finally did it, and now I am much more confident in my teaching skills Additionally, the thing that I felt was most difficult to teach is pronunciation I almost worked from home with children via a small screen during the period of social distancing What’s more, it is also combined with the drawbacks of learning online, such as low internet connection, low-standard devices, and other external factors; hence, I found it difficult to teach them to pronounce most words properly Besides, children are too young to fully understand the theory of pronunciation; therefore, it got even more challenging for me to teach them online Moreover, the children are still giddy and hyperactive, so they are easily distracted during the lesson, and this made me remind them to focus on the lesson time and time again For a newbie like me, who did not have much teaching experience as an advantage, that was an awful obsession to overcome Finally, I have to depend too much on the quality of the internet My class will be disrupted if the internet quality is unstable Moreover, it hurts and tires my eyes to look at a computer screen all day.  2.3 The experiences I was able to overcome these challenges and successfully complete my internship procedure because of my never-ending effort Even though weeks is a short period of time, it was sufficient for me to feel satisfied and push myself in ways I had never done before Here are some of the things that I obtained after doing an internship at Pantado JSC: 13 • Improving English skills: Being aware of the important role of a teacher made me pay unceasing attention to professional skills, especially pronunciation It requires me to try hard to practice and improve my pronunciation properly so that I will not make mistakes in teaching That is the most significant change I realized by myself I currently feel more confident in communicating than before  • Being more creative: Since I got the opportunity to work in an educational environment (Pantado JSC), I've reminded myself to be more creative and innovative every day to meet the standards the company sets out for each member For that reason, I must create a fun and energetic studying environment for children to be more engaged in my lessons For example, instead of totally following the materials provided by the center, I will take more practical examples and demonstrations that are friendly to children In that way, it will give them a clearer picture to understand and update social knowledge to grow both emotionally and cognitively  • Teamwork skills: The time when I worked at Pantado JSC increasingly showed me the importance of teamwork, despite using this skill at school I gradually overcame some self-imposed prejudices that had previously held me back from stepping out and being more open with the people with whom I collaborated Instead of working alone as before, I began proactively contacting others about all problems and precisely completing tasks required by the department • Cultural behavior: During my internship, I learned how to communicate with and bond with the people I worked with I learned how to introduce myself and how to ask questions in order to gain a better understanding of businesses I recognized that I am much more mature and have developed numerous good habits that I did not have before, such as focusing on self - discipline, meeting deadlines on time, being willing to take responsibility for the assigned task and so on  Learning methods of teaching: In the process of the internship, I had training with many teachers and managers I learned a lot of useful lessons and gained valuable experience from 14 professional managers and teachers who have worked at the center for many years, including how to organize a class and deal with situations that arise in class It is an essential skill for my career path CHAPTER THE REALITY OF USING ENGLISH AT PANTADO JSC 3.1 The description of the reality of using English at Pantado JSC The use of English is obvious because it is a prominent online English center Teachers and students in every Pantado class are required to communicate in English at least 80% of the time Nevertheless, this principle may need to be adjusted based on the pupils' listening abilities As a stark example, with lessons on new grammar structures, teachers need to use Vietnamese more clearly for students to understand In addition, after each periodic test, the teacher must write an evaluation form, which will have to use both English and Vietnamese After each training session, the teacher must write a report in English Therefore, the use of English at work in Pantado is quite extensive Since 2020, the recruitment policy for English certifications has required 850 Toeic or 6.5 Ielts The requirements for the level of English are less stringent for each of the different departments The majority of employees who have been employed for a long time (more than three years) have obtained TOEIC certificates with scores between 450 and 500 All of the foreign teachers at Pantado are from the Philippines As a result, when Pantado negotiates with partners or exchanges contracts with them, English is also chosen as the official language The training department has a basic command of English Because the department requires staff to have a higher level of English proficiency in order to work with more foreign partners, they exchange information and deal with problems involving students and teachers via email However, individuals in the sales or accounting departments are not able to use English at work In Pantado, almost 90% of the company's employees are Vietnamese; even though their work requires English, it frequently has a pre-formatted format or relies on available tools They communicate with others in Vietnamese It means that it is very hard for them to use English verbally That's why their English skills won't be 15