INTERNSHIP REPORT VNlogs import and export joint stock company

INTERNSHIP REPORT VNlogs import and export joint stock company INTERNSHIP REPORT VNlogs import and export joint stock company INTERNSHIP REPORT VNlogs import and export joint stock company INTERNSHIP REPORT VNlogs import and export joint stock company INTERNSHIP REPORT VNlogs import and export joint stock company INTERNSHIP REPORT VNlogs import and export joint stock company INTERNSHIP REPORT VNlogs import and export joint stock company INTERNSHIP REPORT VNlogs import and export joint stock company

TABLE OF CONTENT

TABLE OF CONTENT i

LIST OF IMAGES, DIAGRAMS AND TABLES ii

LIST OF ABBREVIATIONS iii

INTRODUCTION iv

PART 1: OVERVIEW OF VNLOGS IMPORT AND EXPORT JOINT STOCK COMPANY 1

1.1 Information of VNLogs Import and Export Joint Stock company 1

1.1.1 General information of the company 1

1.1.2 The process of establishment and development of the company 2

1.1.3 Fundamental business Activities 3

1.1.4 Organization structure 4

1.2 General information of the department that I participated internship program 7

PART 2: THE INTERNSHIP PROCESS IN VNLOGS IMPORT AND EXPORT JOINT STOCK COMPANY 8

2.1 The tasks are assigned during the internship 8

2.1.1 From 16 th December to 20 th December 2019 8

2.1.2 From 23 th December 2019 to 27 th December 2020 9

2.1.3 From 30 th December to 3 rd January 2020 9

2.1.4 From 6 th January to 10 th January 2020 10

2.2 The difficulties and lesson learned during the internship 10

2.2.1 The difficulties 10

2.2.2 The lessons from the internship 12

PART 3: THE STATUS OF USING ENGLISH IN VNLOGS.,JSC 14

3.1 Description of status of English use of staff in the company 14

3.1.1 The general status 14

3.1.2 The difficulties resulted from the ability to use English of employees 16

3.2 Proposal of solutions to improve English competence of VNlogs.,JSC employees 17

PART 4: SUGGESTED TREND FOR THE THESIS 19

LIST OF IMAGES, DIAGRAMS AND TABLES

Image 1.1 Logo of VNLogs.,JSC 1

Image 1.2 Image of Mr Mac Huu Toan- CEO and Founder of VNLogs.,JSC 2

Diagram 1.5: Organizational Structure chart of VNlogs.,JSC 5

Table1.1 Achievements in 2015-2019 6

Table 3.1 Survey of the ability to use English of VNLogs.,JSC staff 14

Table 3.2 Survey of ability to use English of staff in each department 15

Table 3.3 Survey of ability to write a good email and read documents well of employees in each department 16

LIST OF ABBREVIATIONS

CEO : Chief Executive Officer

VNLogs.,JSC : VNLogs Import and Export Joint Stock Company

WMS : Warehouse managing system

HS Code : Harmonized Commodity Description and Coding System

English has fast become the most widely used language in the world of trade andcommerce over the past decade As a result, having an excellent knowledge of Englishfor business has become vital for success in any employee’s career Moreover, thegood English is now a requirement for some critical jobs, especially ones related toimport and export activities It is mainly because almost all forms of businesscommunication such as email, presentations, sales and marketing and even corporatelegal documentation are now carried out in English

Acknowledge of the importance of English in business, I have decided to choseVNLogs Import and Export Joint Stock company as place where I have conditions tolearn, experience practical working environment, enhance knowledge and skills ofEnglish In fact, VNLogs.,JSC is one of the most prestigious company in the field ofproviding import, export and logistics services The working environment there is veryflexible and creative For example, I can change my working hour a long as it suits meand make sure I am able to finish all of the tasks on time Furthermore, people atVNLogs.,JSc are also very friendly They are willing to help, support and sharepractical knowledge to help me develop skills at the maximum rate

Therefore, all of the experience and meaning full lessons at VNLogs., JSC will

be shared through this Internship Report I hope the report will be a testament to theachievement that I have gained in VNLogs.,JSC ‘s Internship program, to help mecomplete an intern course best and lead to right path for my future career

PART 1: OVERVIEW OF VNLOGS IMPORT AND EXPORT JOINT STOCK

COMPANY

1.1 Information of VNLogs Import and Export Joint Stock company

1.1.1 General information of the company

Image 1.1 Logo of VNLogs.,JSC

Full name: VNlogs Import and Export Joint Stock Company

Trading name: VNLogs., JSC

Legal Representative: Mac Huu Toan

Address of Headquater: 26A1 , 49 Alley, Le Duc Tho Street, My Dinh 2 Ward,Nam Tu Liem District, Hanoi

Branch: May To Ward, Ngo Quyen District, Hai Phong city

Dao Quang Anh: Founder and Manager of Logistics Department

Image 1.2 Image of Mr Mac Huu Toan- CEO and Founder of VNLogs.,JSC

1.1.2 The process of establishment and development of the company

Nowadays, global economy has increasingly developed compared to the previousperiods, leading to the strong growth of international trade More and moreOrganizations, businesses or even individuals have engaged in import and exportmarket, conducted trading activities among countries over the world As a result,freight forwarding gradually plays an indispensable role in global trade

Acknowledging the magnitude of Freight forwarding as well as meeting thevarious demands of customer, VNlogs import and Export Joint Stock Company wasestablished on 21, September 2015 by experienced and professional founders, with theinitial address in 8B Phu Minh street, Co Nhue 2 Ward, Bac Tu Liem District, Hanoicity During the newly established stage, there were a few employees and the number

of customers opted for using company’s services was not substantial Moreover, at thattime, the company also had difficulty in positioning in the competitive market inwhich there were many competitors who have had experience in providing freightforwarding and built trust in customers

After 2 years of operation in Bac Tu Liem District, the headquarter of Vnlogs.,JSC decided to move to 49 Alley, Le Duc Tho Street, My Dinh 2 Ward, Nam Tu LiemDistrict, Hanoi city With the constant effort and perseverance of the overall

employees, especially sales department, currently, VNlogs., JSC has not only built alarge network of customers but also brought about high quality services with a view tosatisfying all of the customers who trust and use the company’s services In addition,with the employees who are enthusiastic, well-trained and have an insight into importand export procedures as well as transportation process, the company provides avariety of logistics freight forwarding for customers

Operating for 5 years, VNLogs JSC is proud of being one of the prestigiouscompanies specializing in offering freight forwarding services in Vietnam and a mainpartner of many brands in Vietnam an other countries in the world such as Tokyo Life,Pet Mart, Baby Shop, WoongJin, TaeWoong, Kids Plaza, TMS group, 20 Microns,Paris Gateaux, Viglacera,…

1.1.3 Fundamental business Activities

a Objectives

VNlogs.,JSC has been established with a view to meeting increasingrequirements of customers in circumstance in which economy is growing andintegrating into the global economy During the period of operation, the companyalways aims to become one of the leading companies in the field of freight forwarding

in Vietnam In order to establish a widespread network of customers, the companyplaces an emphasis on providing the best services for customers as well as taking care

of customers carefully To Vnlogs., JSC, “ each customer is served wholeheartedly like the only customer of the company” has become a guideline of the company since

established In particular, all employees in the company believe that a good servicessatisfying customers is the best way to make them become long-term customers Additionally, the company also strive to develop, improve and expand services tocompete other brands in the market

VNlogs., JSC has committed to bring about high quality services to customerswith reasonable prices, guarantee to import and export commodities successfully inshort run, and reduce risks in the process of importing and exporting

b Main services of the company

As one of prestigious companies in terms of freight forwarding and logistics,VNlogs.,JSC offer a wide range of services necessary for international tradingactivities

Service of commissioning import and export

The company provide transportation services which bring about a significantimpact on the business operation, including warehouse, store, warehouse managingsystem (WMS), and distribution of commodities

The company also offer integrated logistics solutions consisting distribution,managing transportation comprehensively, service of process material, managing realestate and technology information

Service of making customs declaration

On behalf of customers, Vnlogs.,JSc can make customs declaration, inspectgoods at port promptly to save time and cost for customers The company is proud ofability to declare customs effectively with reasonable price

Moreover, VNlogs., JSC possesses staff who have experience in making importand export documents In particular, the company has strength in asking for permissionfor all of the Certificate of Origin, relieving difficulties, saving costs and time forcustomers

- Conducting international payment( open L/C, TT, )

- Organizing to follow consignments all the time

- Booking container and carrier, making Bill for import and export

- Preparing documents to make customs declaration according to schedule

- Searching source of goods as well as signing sales contracts with the bestarticles and prices on behalf of customers

1.1.4 Organization structure

There are four main departments in the company, namely Sales and MarketingDepartment, Finance and Accounting Department, Human Resources Department andLogistics Department Each department has its own duties which always supportsothers with the same aim to help the company develop and increasingly reinforce itsposition in the market.

a Sales and Marketing department

Sales department is the direct link between a company’s services and itscustomers Sales department promotes the growth of the business as well as customerretention Sales staff play a vital role in building long-term relationship withcustomers Main duties of sales staff in VNlogs,.JSc are searching customers whowant to import or export goods, provide advice on customs procedures, carrier cost,tracking

Marketing department focuses on customers, build promotion projects to expandthe image of the company in the market In addition, this department always does a

CEO

LOGISTICS DEPARTMENT

FINANCING AND ACCOUNTING DEPARTMENT

SALES AND

MARKETING

DEPARTMENT

HUMAN RESOURCES DEPARTMENT

Diagram 1.5: Organizational Structure chart of VNlogs.,JSC

market research to have an insight into customers’ demand with a view to improvingand diversifying the quality of services.

b Financing and Accounting department

This department directly manages the company’s financial status, takesresponsible for accounting the business activities, manages company’s assets andcapital, sets up financial plans, supervising the implementation of the finance related tocontracts, collects debts and writes financial statement

c Human Resources Department

The Department is responsible for managing to recruit and hire employees,coordinating employee benefits and suggesting employee training and developmentstrategies

Operation Division takes responsible for delivering or receiving documents,paying taxes, going to port or airport, making CO, Insurance or Fumigation for goods

i The performance of VNLogs,.JSC in 2015-2019

After 5 yeas of operation, VNLogs.,JSC had gained a lot of achievements which demonstrates the effort of all staff to develop company.

customer

Revenue(millionVND)

Profit(millionVND)

The table shows the business performance of VNLogs., JSC in term of Number

of customers, Revenue, Profit, during the period from 2015 to 2019 As a whole, therewas a positive change in these factors

To be more specific, the number of customer witnessed an upward trend duringthe timeframe from 4 to 60 Consequently, it led to the dramatic increase in theRevenue by 1531 million VND from 260 at the end of the period Regarding Profit, inthe initial year, the company gained no profit, even suffered a loss of 0.05 millionVND However, the situation was quickly improved with the strong growth in 2018and 2019 with 788 and 895.5 million respectively

Obviously, the above numbers partly indicate the positive development ofVNLogs.,JSC as well as the efficiency in the management, operation and buildingstrategy of MR Mac Huu Toan in recent years As can be seen, with the constanteffort of all staff and managers, VNLogs.,JSC has become one of the leadingcompanies in the field of import, export and logistics

1.2 General information of the department that I participated internship

program

When I decided to take part in internship program in VNLogs.,JSC, I was given

an opportunity to work in Logistics department as a document intern As I mentionedabove, this department is divided into two division, namely Document division andOperation division There are eight employees in Logistics department, including 5document employees and 3 operation employees The main tasks of employees in thisdepartment are dealing with specialized documents, coming to customs agency todeclare goods and other relevant business The manager of Logistics Department inVNLogs.,JSC is Mr Dao Quang Anh, who was also my supervisor during myinternship program

PART 2: THE INTERNSHIP PROCESS IN VNLOGS IMPORT AND EXPORT

JOINT STOCK COMPANY

2.1 The tasks are assigned during the internship

I had an opportunity to work in VNLogs.,JSC for one month from 16th December

2019 to 10th January 2020 During the internship, I worked as a document employee inLogistics Department The tasks I performed were varied and changed according toeach week

2.1.1 From 16 th December to 20 th December 2019

On the first day in VNLogs., JSC, I started to get acquainted with the manager ofthe department as well as other staff in the company I was introduced to mysupervisor, Mr Quang Anh, who has had 8- year experience in Logistics and has beenworking there since the first day of establishment The initial assignment I took on wasreading and studying the documents of the company such as the company’s historyand establishment, the achievements and activities occurring on the daily basis.Furthermore, I also had to find out information about the Logistics department, which

I was taking part in internship program in order to have an insight into what eachemployee was doing and what I would be assigned in the next days

On the next two days , I continued to research on logistics, import and exportprocedures, customs procedures to make declaration for commodities Besides, mysupervisor also instructed me to study Incoterm 2019( the conditions of delivery ininternational trade), how to calculated the value of tax or the price in exportwarehouse

On the other days of the first week, I learned about the necessary documents usedduring import and export process such as sales contract, Bill of Lading, CommercialInvoice, Packing List, Certificate of Origin, Delivery Order, Arrival Notice, Thesedocuments were all in English and I had to read and understand them, knew the form

of types of documents and their content

These knowledge was very important for me to perform the job successfully and