Bluetech vietnam import and export joint stock company

TABLE OF CONTENTs iTABLE OF CONTENT iiLIST OF IMAGES, DIAGRAMS AND TABLES iiiLIST OF ABBREVIATIONS ivINTRODUCTION 1PART I OVERVIEW OF BLUETECH VIETNAM IMPORT AND EXPORT JOINT STOCK COMPANY 11 1 Genera[.]

TABLE OF CONTENTS i LIST OF IMAGES, DIAGRAMS AND TABLES Image 1.1 Logo of Bluetech., JSC Image 1.2 Products of Bluetech., JSC Table1.1 Achievements in 2015-2019 Diagram 1.1: Organizational Structure chart of Bluetech.,JSC .4 Table 3.1 Survey of the ability to use English of Bluetech.,JSC staf 11 ii LIST OF ABBREVIATIONS Bluetech.,JSC : Bluetech Viet Nam Import and Export Joint Stock Company VAT : Value added tax iii INTRODUCTION In the context of integration and globalization, English has become the most widely used language in the world of trade and commerce over the past decade As a result, having an excellent knowledge of English for business is indispensable for success in any career Moreover, being proficient in English is a requirement for promoting the cooperation, especially related to import and export activities It is mainly because almost all forms of business communication such as email, presentations, sales and marketing and even corporate legal documentation are now carried out in English Acknowledge of the importance of English in business, I have decided to choose Bluetech Vietnam Import and Export Joint Stock Company as place where I have favorable conditions to learn and obtain practical working environment, enhance knowledge and skills of English In fact, Bluetech.,JSC is one of the most prestigious company in the field of providing import, export and logistics services With direct guidance and enthusiastic support from my advisor as well as the company employees, I have been given a lot of suggestions and orientation about their future career Therefore, all of the valuable experience and meaning full lessons at Bluetech., JSC will be shared through this Internship Report I hope the report will be a testament to the achievement that I have gained in Bluetech.,JSC ‘s Internship program I would like to express my sincere thanks to the help and guidance of the teachers of Faculty of English who helped me so much to have the most complete report iv PART I: OVERVIEW OF BLUETECH VIETNAM IMPORT AND EXPORT JOINT STOCK COMPANY 1.1 General information of the company Full name: Bluetech Vietnam Import and Export Joint Stock Company Trading name: Bluetech., JSC Legal Representative: Phan Thi Huyen Address of Headquater: No 4, Cat Ngoi Hamlet, Cat Que Commune, Hoai Duc District, Hanoi City Website: http://vinabluetech.vn/ Hotline: 0986224586 Email: vannhapkhau.vn@gmail.com Date of operation: 30/05/2017 Business license: 0107865253 Main field: water supply and drainage system as well as PCCC system Image 1.1 Logo of Bluetech., JSC Bluetech Vietnam Import and Export Joint Stock Company - Bluetech., JSC is the predecessor unit from the leading reputable unit of construction of fire protection systems, water supply and drainage infrastructure and wastewater treatment in Vietnam With tireless efforts in building trust in customers as the leading importer in Vietnam, Bluetech, JSC provides a great deal of strong industrial valve brands There are some typical products in Bluetech, JSC: - Alarm Valve - Deluge Valve - Air Valve - Float valve - Fire Fighting Valve - Sight Glass - Solenoid Valve - Electric Actuator Valve - Pressure Reducing Valve - Relief Valve Image 1.2 Products of Bluetech., JSC 1.2 Mission - Customer: supplying best and suitable choices about quality, price, and services for all kind of customers - Partner: appreciating good cooperation for long-lasting relationship - Employee: creating favorable, innovative environment for staffs to have opportunities to express their creativity, attractive salary - Society: organizing activities stacked to benefits of society, responsibility; paying special attention to environmental protection issues 1.3 Objectives With the goal of widely distributing to customers products of industrial valves, pipe fittings, as well as fire protection equipment nationwide, Bluetech, JSC aims at all customers who are Trading Unit, General Contractor, Construction Contractor, Retail Client through genuine products with the most competitive prices and with friendly customer care service Reputation is guaranteed by the reputation of the business During the period of operation, the company always attempts to become one of the leading companies in this field in Vietnam In order to establish a widespread network of customers, the company places an emphasis on providing the best services for customers as well as taking care of customers carefully Additionally, the company also strive to develop, improve and expand services to compete other brands in the market Bluetech., JSC has committed to bring about high quality services to customers with reasonable prices, guarantee to import and export commodities successfully in short run, and reduce risks in the process of importing and exporting 1.4 The establishment and development of the company Bluetech,.JSC, formerly known as the PCCC precursor unit and was established on 30, May 2017 by experienced and professional founders, with the initial address in No 4, Cat Ngoi Hamlet, Cat Que Commune, Hoai Duc District, Hanoi City In the first time, there were a few employees and the number of customers opted for using company’s services was not substantial Moreover, at that time, the company also had difficulty in positioning in the competitive market in which there were many competitors who have had experience in providing freight forwarding and built trust in customers After years of operation, the headquarter of Bluetech., JSC.decided to move to 17 Trung Thanh, Huu Hoa, Thanh Tri, Ha Noi With the constant effort and perseverance of the overall employees, , currently, Bluetech., JSC has not only built a large network of customers but also brought about high quality services with a view to satisfying all of the customers who trust and use the company’s services Bluetech., JSC is proud of being one of the prestigious companies and a main partner of major apartment projects in Vietnam such as The K-PARK Van Phu apartment building, FLC Gardencity Dai Mo, apartment project VINATA TOWERS Khuat Duy Tien, DIC STAR Hotel Vinh Yen…  The performance of Bluetech,.JSC in 2018-2020 Target Net sales Cost of goods Revenues Costs Profit Profit after tax 2018 2019 62.435.120 70.561.863 37.560.377 43.098.314 24.875.043 27.463.549 22.108.778 24.005.113 2.766.265 3.458.436 2.213.012 2.766.748 Table1.1 Achievements in 2015-2019 1.5 Organization structure 2020 77.596.110 47.770.135 29.825.975 26.094.110 3.731.865 2.985.492 General Director Vice President of Production Deputy Technical Director Import – Export Department Logistics Department Sales Department Marketing Department Planning Department Diagram 1.1: Organizational Structure chart of Bluetech.,JSC - General Director: The legal representative of Bluetech, JSC, running all business activities, establishing strategies, system of norms, working regulations, remuneration, economic contracts and capital use - Import- Export Department: Summary the demands of Sales Department to carry out international purchasing activities, seek suppliers, expand markets, implement stages of purchasing process, quickly bringing product into domestic market, keep in touch with long-term suppliers and look for new potential others - Logistics Department: Dealing with specialized documents, coming to customs agency to declare goods and other relevant business - Sales Department: Searching and developing customers who have demands for domestic transportation, international shipping, customs clearance, Transactions, offers and quotes for customers, looking after old customers and finding new customers - Marketing Department: Carry out marketing activities, offer machines and construction equipment on company websites and e-commerce websites - Planning Department: Planning production for month, quarter and year, managing, monitoring the implementation of project plans, ensuring productivity indicators consistent with the market Evaluating and analyzing the market situation of the company's products and business services and forecasts about upcoming plans, coordinating with other departments to well implement plans and objectives PART 2: THE INTERNSHIP PROCESS IN BLUETECH VIETNAM IMPORT AND EXPORT JOINT STOCK COMPANY 2.1 General information of the department that participated internship program I took part in internship program in Bluetech.,JSC and was given an opportunity to work in Logistics department as a document intern This department is divided into two division, namely Document division and Operation division There are employees in Logistics department, including document employees and operation employees The main tasks of employees in this department are dealing with specialized documents, coming to customs agency to declare goods and other relevant business The manager of Logistics Department in Bluetech.,JSC is Mr Mai Van Hieu, who was also my supervisor during my internship program 2.2 The specified tasks are assigned during the internship I had an opportunity to work in Bluetech.,JSC for one month from 28 th December 2020 to 21th January 2021 During the internship, I worked as a sales employee in Logistics Department The tasks I performed were varied and changed according to each week 2.2.1 From 28th December 2020 to 1th January 2021 On the first day in Bluetech., JSC, I started to get acquainted with the manager of the department as well as other staff in the company The initial assignment I took on was studying the documents of the company such as the company’s history and establishment, the achievements and activities occurring on the daily basis Furthermore, I also had to find out information about sales and marketing, which I was taking part in internship program in order to have an insight into what each employee was doing and what I would be assigned in the next days On the other days of the first week, I continued to research on import and export procedures, customs procedures to make declaration for commodities and learned about the necessary documents used during import and export process such as sales contract, Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin, Delivery Order, Arrival Notice, These documents were all in English and I had to read and understand them, knew the form of types of documents and their content These knowledge was very important for me to perform the job successfully and effectively 2.2.2 From 4th January 2021 to 9th January 2021 In the second week of internship, my tasks were diversified On the first three days, my supervisor assigned me to draft some sales contracts, Commercial Invoices and Packing Lists of the company’s transactions with certain requirements of customers Regarding consignments which needed to inspect quality, I had a chance to go to the relevant Office with a experienced employee to observe the process of implementation Moreover, during this week, I continued to study the international methods of payment such as Telegraphic Transfer and Letter of credit, two main methods used often in import and export process Understanding these modes of payment would help me and other employees in this department to be able to draft contract effectively 2.2.3 From 11th January 2021 to 16rd January 2021 During this week, I had more tasks to perform I was taught how to make customs declaration for goods via a software named Ecuss5 After having a basic knowledge of this procedure, I started to practice making customs declaration for some current consignments of the company with the help of other employees to become more skilled at this process One of the main task I performed in this week was calculating the tax value of each commodity, including import tax, VAT or specialized consumption tax These kinds of tax are very vital for each document staff to draft price table in the exporter’s warehouse At the same time, I learned about how to check carrier schedules and the content of a carrier booking At the end of each day, my supervisor instructed me to how to write an effective email to customers 2.2.4 From 18 th January 2021 to 21 th January 2021 The last week in Bluetech.,JSC gave me more experiences I had a chance to work via email with some customers of the company and support them to make necessary documents and declare their consignments Additionally, I started to study local charges including types, content, the situation in which they are used and how to calculate them Next, my supervisor gave me some documents of a table of logistics prices of the company to learn about More importantly, he also taught me how to draft debit note in order to manage all costs effectively This debit note will be sent to the finance and accounting department and then they will send to customers to receive their payments Specially, the most interesting thing during this week was that I was given an opportunity to come to some warehouses as well as customs branches to observe the import and export process in reality This experience was so important for new document employees because it could help them to have a full understanding of how import and export activities occur 2.3 The difficulties and lessons during the internship 2.3.1 The difficulties On the first days, everything was new to me because working environment was far different from my university, from the working time, rules as well as the tasks I was assigned The actual working environment is very different from the theory what I learn in school Due to the limited experience, the skills to convince customers and suppliers are still a hard challenge to me, which has not created the really satisfaction of customers The initial task that I was assigned had brought about me some difficulties Firstly, the researching on information of logistics, import and export procedures sometimes made me confused as they was completely new and I had not had a chance to study them carefully Although I took a course about logistics, I had to spend a lot of time to have an overview of them The second problems I had was that there were some terminologies in import, export and logistics area such as Bill of Lading that I did not know This sometimes led to the fact that I misunderstood the details of documents, which could have an adverse impact on other activities such as drafting sales contract I realized that some theories were not similar to reality In particular, when drafting contracts, I did not know how to arrange articles in a certain order and sometimes I forgot some important articles such as term of payment, origin of commodities, and information of delivery In the third week, I felt confused because there were many complicated steps that I could not understand Besides, there were many processes that was difficult for me to remember immediately Additionally, in terms of writing email sent to customers, I found it not easy as I had to follow the rules, form and language of formal email when making transaction with customers The final week, I had more chances to work realistically, however, that studying types of costs as well as having a full understanding of them was not easy for me, as I sometimes mistook them and calculated them incorrectly 2.3.2 The lessons However, after all, with the support of my supervisor, I could gain a lot of useful experiences and valuable lessons that I hardly could attain when I studied at university a Lessons of knowledge The most interesting lessons I learnt on the initial days in Bluetech.,JSC is knowledge of import, export and logistics activities After the internship, I have had an profound insight into international trade such as import and export procedures, logistics process as well as customs procedures In particular, I had a chance to access documents which are necessary to declare every consignment, including BL, Commercial Invoice, Sales Contract, ….Through studying detail of these documents, I could determine what kind of situation the import or export processes needs them, and daft documents for customers correctly Moreover, with the help of my supervisor, I knew how to make customs declaration for each consignment, how to ask for registering inspection of food safety and quality of goods More importantly, I had a full understanding of code of commodity and the way to check them as well as many vital knowledge that are relevant to import, export and logistics field b Lessons of skills Beside useful knowledge gained, the internship also allowed me to improve my skills, including email writing skills, team work skills and soft skills Firstly, the improvement in email writing skills is easy to recognize Although I took part in business correspondence at my university, until this internship, I just had a opportunity to apply what I had learnt into reality After my supervisor instructed me to write an email sent to a customer, and showed me what was not correct, I just knew how to create a formal email with appropriate language and literary style Secondly, I learnt how to cooperate with others, how to become a good team player and how to support each other because when I was assigned to any tasks, I did not perform on my own I performed with other interns and employees in this department Additionally, other soft skills such as communication skills, computer proficiency also were improved so much These kinds of skills were gradually better compared to the time before I participated in internship program c Apply and practice knowledge in University for tasks I have a chance to practice the knowledge I got through textbooks, lectures and notes I realize that the knowledge I have learnt in my university is fairly correlated with what I have done during internship such as the knowledge of managing international business operations Besides, I also learned something very interesting in import and export field which I have never discovered before d Other lessons This internship is really an important experience that I have ever had It helped me to become more confident to deal with any sudden problems In a working environment, I have realized that it is not similar to when I was at university I had to follow the rules and disciplines of the company, I could not what I choose freely like before Moreover, internship is an opportunity for me to learn from experienced people around me from how to work effectively to how to be flexible in any circumstances 10 PART 3: THE STATUS OF USING ENGLISH IN BLUETECH., JSC 3.1 Description of status of English use of staff in the company 3.1.1 Reality In recent years, integrating into global economy is the inevitable trend to almost every country To be able to take all advantages of international integration, English has become increasingly essential, serving as the key to bring about opportunities in exploiting new markets and seeking investors with the final aim to enhance business productivity It is just because the companies which not use English are more likely to leave behind their competitions This could become worse when the number of businesses using English is increasingly growing Bluetech.,JSC is a company with many foreign partners, and currently expanding relationship with other partners all over the world Therefore, English is an important requirement for any candidates who have desire to work for the company Level Number of people Frequent level( four skills) Basic level( four skills) Frequent level( reading and listening skills) Basic level( writing and speaking skills) Table 3.1 Survey of the ability to use English of Bluetech.,JSC staff Overall, the majority of people in the company use English frequently at work In particular, as can be seen from the table, there are people who have a good command of English, and people can use English at the basic level in four skills (listening skill, reading skill, writing skill and speaking skill) However, it cannot denied that while the number of employees who are good at all four skills is inconsiderable, a few staff in the company only can be proficient at listening and reading skills To other employees, they are only able to write and speak at a basic level In general, the English use of staff in the company is still limited, as their language ability has not been placed more importance on Moreover, the English level of a half of employees cannot meet the communication requirement that international trade needs 3.1.2 The obstacles resulted from the ability to use English in Bluetech, JSC 11 The number of employees who are good at reading and writing skills are not high, leading to some difficulties while they are working because they are the people who constantly tackle English documents as well as sending business correspondence like email to their customers For example, if a document employee could not know how to write a formal emai to a new foreigners as a partner to inform information, they would be feel disappointed and considered company as unprofessional one Speaking skill also plays an vital role in every business transaction, especially to sales and marketing department However, some staff in this department of Bluetech.,JSC are not proficient at speaking Therefore, when meeting foreign partners, some sales employees sometimes feel confused and cannot express all messages and information they want to provide because of their basic English level In conclusion, the ability to use English has a considerable bearing on the effectiveness of work, and thus affects company’s profit In general, these difficulties have an adverse impact on the working productivity and effectiveness of all staff in the company in short run This could lead to the loss of profits in the long term if these problems are not be tackled 3.2 Proposal of solutions to improve English competence of Bluetech.,JSC employees Acknowledge of the importance of English in working environment in these days, I suggest some ways with a view to helping employees in the company enhance their English ability, which could allow them to work more effectively Firstly, the company should create conditions for all staff to improve the English level by support them to take part in some English business communication courses in short run Besides, employees should be encouraged to communicate with others in English as much as possible in order to have good reflexes of using foreign language For example, the company can organize a competition every month that employees have a chance to talk and share everything in English Secondly, the company should prioritize candidates who are good at English in the process of recruitment as it is one of the best ways to make working environment more professional and other staff are likely to have more opportunities to have access to English more regularly Besides, to the department which usually use English such as Logistics Department or Sales and Marketing departments, Bluetech.,JSC should encourage 12 employees to make reports in English and write English emails that are not only sent to foreign customers but also the managers Additionally, the company can pay high salary for staff who have a good command of English, which could create a motivation for them to better their English skills Finally, the conferences sharing and discussing the importance of learning English are really necessary for company Because through these conferences, employees could be aware of improving English skills and applying them more during working process 13 PART 4: SUGGESTED TREND FOR THE THESIS From my internship at Bluetech.,JSC, I saw that there was a half of employees who could are not good at drafting business correspondence whereas business correspondence is an dispensable communication tools in many companies, particularly in the ones which specialize in import, export and logistics field Moreover, this skill is also very important to each student who would like to land a job as well as climb the career ladder in the future Acknowledging of the vital role of email- writing skill and having a desire to studying carefully the status of skill in drafting business correspondence of students, therefore, I would like to suggest the following thesis topic: “Enhancing the ability to write business correspondence of Thuong Mai University students” 14 CONCLUSION After about one month of training process at Bluetech.,JSC, I had finished my internship successfully with the whole-hearted help and careful guidance of my supervisor Ms Phan Thị Huyen, as well as other employees in the company They guided and encouraged me to overcome all the toughest challenges and difficulties during working time However, this also brought about me many practical experience and a lot of interesting knowledge of a document employee I would like to express my sincere thanks to Bluetech, JSC and my supervisor for his proper guidance that helped me finish my training process successfully During the internship in Bluetech.,JSC, I gained a lot of experiences in import, export and logistics field and improved my English skills, especially business English ones In conclusion, I would like to give special thanks to all staff in Bluetech.,JSC for helping me to get acquainted to a new job and a new field that I have never chance to have access to before 15 REFERANCE https://vannhapkhau.vn/gioi-thieu/ https://text.123doc.net/document/2779583-bao-cao-thuc-tap-xuat-nhap-khautai-cong-ty-tnhh-tiep-van-vien-hai-mega-sea-logistics.htm https://www.yellowpages.vn/lgs/1187813694/cong-ty-co-phan-xnk-bluetech- viet-nam.html Hanoi, January, 22nd, 2021 Student Nguyễn Hà Trang 16 ... OVERVIEW OF BLUETECH VIETNAM IMPORT AND EXPORT JOINT STOCK COMPANY 1.1 General information of the company Full name: Bluetech Vietnam Import and Export Joint Stock Company Trading name: Bluetech. ,... Acknowledge of the importance of English in business, I have decided to choose Bluetech Vietnam Import and Export Joint Stock Company as place where I have favorable conditions to learn and obtain practical... of Bluetech. ,JSC .4 Table 3.1 Survey of the ability to use English of Bluetech. ,JSC staf 11 ii LIST OF ABBREVIATIONS Bluetech. ,JSC : Bluetech Viet Nam Import and Export Joint Stock Company