INTERNSHIP REPORT AN BINH INVESTMENT GROUP JOINT STOCK COMPANY

THUONG MAI UNIVERSITY ENGLISH DEPARTMENT INTERNSHIP REPORT Company: AN BINH INVESTMENT GROUP JOINT STOCK COMPANY HANOI, 2020 HÀ NỘI - 2015 TABLE OF CONTENTS TABLE OF CONTENTS .i LIST OF ABBREVIATION ii LIST OF IMAGES, DIAGRAM ii INTRODUCTION iii PART 1: OVERVIEW OF AN BINH INVESTMENT GROUP JOINT STOCK COMPANY 1.1 General information about An Binh Investment Group Joint Stock Company 1.1.1 General introduction 1.1.2 The process of foundation and development 1.1.3 Organizational structure .2 1.1.4 Function, role of each department .3 1.1.5 Major business areas and product ranges 1.2 Information about Import-export Department PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN AN BINH GROUP 2.1 Assigned task during the internship 2.1.1 Checking the mail 2.1.2 Supporting the manager translate documents, assist in create the order 2.2 Difficulties and experienced lessons 10 2.2.1 Difficulties 10 2.2.2 The Experiences 11 PART 3: THE USAGE OF ENGLISH IN AN BINH INVESTMENT GROUP JOINT STOCK COMPANY .12 3.1 The usage of english in An Binh investment joint stock company 12 3.2 Some solutions to improve the use of English in the working environment at An Binh investment joint stock company 13 PART 4: PROPOSAL OF GRADUATION THESIS THEME 14 CONCLUSION 15 REFERENCES LIST OF ABBREVIATION N Abbreviation English meaning o s ABG An Binh Investment Group Công ty Cổ phần xuất nhập No VND Vietnamese meaning Joint Stock Company đầu tư An Bình Number Vietnam Dong Số Việt Nam đồng LIST OF IMAGES, DIAGRAM Image 1.1: Logo of An Binh Group Diagram 1.1: Organizational structure chart of An Binh Group INTRODUCTION In the context of globalization, Vietnam has set up its business relationship with the others countries in the world such as the United State, China, etc Exportation contributes a huge of money to the budget of Vietnam In fact, our main exports are the agricultural products such as rice, coffee, etc and the others products such as ores, clothing, footwear, etc Besides, we import manufactured goods and luxuries like car, branded clothing, alcohol Vietnam has become a trade surplus since joining the WTO in 2007 It can help Vietnam attract more foreign investors, improve balance of trade and control inflation According to the schedule of Faculty of English – Thuong Mai University, I have gratefully as an intern in import-export department of An Binh Investment Group Joint Stock Company After one month (from 30/12/2019 – 07/02/2020), under the valuable support and instruction of managers and colleagues in the company, I have been given a great oppotunity to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete my internship report, including three parts: • Part 1: Overview of An Binh Group • Part 2: Introduction about internship process in An Binh Group • Part 3: Using English in business activities of An Binh Group I would like to express my gratitude toward teachers at Faculty of English – Thuong Mai University as well as my managers and co-workers in An Binh Group for supporting and giving me some instructions to complete the internship report Because of my limitation of knowledge, skill and experience, the report could not avoid mistakes and faults I look forward to receiving comments and suggestions in order to perfect my internship report Hanoi, February 12, 2020 Student Vũ Thùy Chi PART 1: OVERVIEW OF AN BINH INVESTMENT GROUP JOINT STOCK COMPANY 1.1 General information about An Binh Investment Group Joint Stock Company 1.1.1 General introduction  Company Name (in Vietnamese): Công ty Cổ phần xuất nhập đầu tư An Bình  English trade name: AN BINH INVESTMENT GROUP JOINT STOCK COMPANY  Tax code : 0102331917  Address of Ha Noi Office: No.5 – 7, Dao Duy Anh Street, Kim Lien Ward, Dong Da District, Ha Noi City  Legal representative: Mr Chu Minh Tuan  Type of business : Joint Stock  Operating day : January, 6th, 2014  Phone : 0432929888  Email : web.abhgroup@gmail.com  Website : https://anbinhgroup.com.vn/  Mission: An Binh Group has chosen its mission: "Continuous creation to add value to society and community", and ABG have been chasing that mission throughout the recently year 1.1.2 The process of foundation and development An Binh Investment Group Joint Stock Company was established in January 2014 with the main business line "specializing in construction, importation and exportation, logistics, food” Main export markets: Hong Kong and China Foods are imported from India, China, Korea and Japan Up to now, An Binh Investment Group Joint Stock Company has branches The company has branches in Ha Noi, branches in Nam Dinh and branches in Ninh Binh The company has continuously developed over the years, contributed trillions of VND to the state budget and created jobs for thousands of workers Image 1.1: Logo of An Binh Group The brand symbol of An Binh Group is the globe symbolizing the sustainable development of the corporation reaching out to the globe The corporate symbol corresponds to the five elements expressing respect for the value of the culture, confirming the continuous movement and development of each individual, of An Binh Group and the common development of customers, partners, shareholders and the community 1.1.3 Organizational structure General Director R&D department Assistant-secretary Offices Financial Dep't Producing Human resources Communication Import- export Diagram 1.1: Organizational structure chart of An Binh Group 1.1.4 Function, role of each department  General director The general director is in charge of planning, giving general strategic direction Moreover, they are also responsible for the profit, development and growth direction of the business Maintaining the company's activities and ensuring achieve the company's current and future goals  Assistant-secretary department The role of this department is to be flexible The main role of the department is support the general director They receive documentary from the others department and summarize it for the general director Moreover, they have to some other activities such as set up the meeting, check and send mail, etc  Research & Development department The R&D department has responsibles for research and develop a new product They have to determine product specifications, production costs and a production timeline After that, they must plan to make the product exist in the market and become popular  Offices They almost work in the offices and take responsibility for the work involve in paperwork  Financial department The financial department is to manage the company’s cash flow, prepare the company’s budgets and forecasts Furthermore, they also responsible for handling tax issues, writing financial reports and analysis The finance department provides company management with information necessary to make strategic decisions  Producing The producing department take responsible for the activities of factories They control the progress of product processing and packaging  Human resources department The role of the department is control and take care of staffs in the company They will hire the right people and putting them in the right positions for their abilities and skills Besides, they may provide the paperwork and a time frame for supervisors and managers to complete the evaluations with their staff  Communication department The functions of a communications department are managing the company’s website and social media, running promotions, representing the company in public settings and preparing executives to speak at events such as news conferences  Import- export department The import – export department has responsible for taxes, monitor the activities of shipments to secure the compliance of regulations, maintain customer, secure the efficiency of imports and exports The department provides import and export inspection and certification to have access to overseas export markets 1.1.5 Major business areas and product ranges C1010: Processing and preserving meat and meat products C1020: Processing and preserving aquatic products and aquatic products C1030: Processing and preserving fruits and vegetables C2220: Producing products from plastic C23100: Producing glass and products from glass C23910: Manufacture of refractory products C23920: Producing building materials from clay C2394: Producing cement, lime and plaster C23950: Producing concrete and products from cement and plaster C24100: Producing iron, steel and cast iron C24200: Producing non-ferrous and precious metal C26100: Manufacture electronic components C26200: Manufacture of computers and peripheral equipment of computers C26300: Manufacture of communication equipment C26510: Manufacture of measuring, testing, navigating and control equipment C2710: Manufacture of motors, generators, electric transformers, distribution and control equipment for electricity C27310: Producing cables, optical cables C27320: Producing electric wire, cable and other electronic C27330: Manufacturing electric wire and cable of all kinds C27400: Producing electric lighting equipment C27500: Manufacture of civil electrical appliances C27900: Producing other electric equipment C28240: Manufacture of mining and construction machines C2829: Manufacture of other specialized machines C32900: Other uncategorized production C33110: Repairing prefabricated metal products C33120: Repairing machines and equipment C33140: Repairing electrical equipment C33150: Repair and maintenance of means of transport (except automobiles, motors, motorcycles and other motor vehicles) C33200: Installing industrial machines and equipment E36000: Exploiting, treating and supplying water E3700: Drainage and waste water treatment F41000: Building houses of all kinds F4210: Construction of railways and roads F42200: Construction of public works F42900: Construction of other civil engineering works F43110: Demolition F43120: Prepare ground G4511: Wholesale cars and other motor vehicles G45120: Retail of small cars (with 12 or fewer seats) G45200: Maintenance and repair of cars and other motor vehicles G4530: Selling spare parts and supporting parts of cars and other motor vehicles G4541: Selling motorcycles and motorbikes G45420: Maintenance and repair of motors and motorcycles G4543: Selling spare parts and supporting parts of motors and motorcycles G4610: Agency, brokerage, auction G4620: Wholesale of agricultural and forestry raw materials (except wood and bamboo); and live animals G46310: Wholesale rice G4632: Wholesale food G4633: Wholesale of beverages G4649: Wholesale of other household appliances G46510: Wholesale of computers, peripheral devices and software G46520: Wholesale of electronic, telecommunication equipments, components G46530: Wholesale of agricultural machines, equipment and spare parts G4659: Wholesale of other machines, equipment and spare parts G4661: Wholesale of solid, liquid, gas fuels and other related products G4662: Wholesale of metals and metal ores G4663: Wholesale of construction materials and installing equipment G4669: Other uncategorized specialized wholesale G47110: Retail of food, foodstuffs, beverages, cigarettes and rustic tobacco account for a large proportion in department stores G4719: Other retail stores in department stores G47210: Retailing food in specialized stores G4722: Retail of food in specialized stores G47230: Retail of beverages in specialized stores H4931: Road passenger transport in inner and suburban areas (except for transportation by bus) H4932: Other passenger road transport H4933: Transporting goods by road H5011: Coastal and ocean passenger transportation H5012: Coastal and ocean freight transport H5021: Inland passenger transportation H5022: Inland waterway transport of goods H5221: Activities direct support services for rail transport and road H5229: Other supporting services related to transport I5510: Short-term accommodation service I5610: Restaurant and mobile food service I56210: Providing catering services under irregular contracts with customers (banquet, meeting, wedding ) I56290: Other food services J62090: IT services and other services related to computers K66190: Financial support activities not classified in any category L68200: Consulting, brokerage, real estate auction, land use right auction M7490: Other uncategorized professional practice, science and technology N7710: Motor vehicle for rent G47240: Retail of tobacco and rustic tobacco products in specialized stores G47300: Retail of engine fuel in specialized stores G4741: Retail of computers, peripheral devices, software and telecommunication equipment in specialized stores G47420: Retail of audiovisual equipment in specialized stores G4759: Retail of household electrical appliances, beds, wardrobes, tables, chairs and similar interior furniture, lamps and electric light sets, other uncategorized household appliances in specialized stores G4773: Retail of other new commodities in specialized stores C3100: Producing beds, wardrobes, tables, chairs A01410: Breeding buffaloes and cows A01420: Breeding horses, donkeys A01440: Breeding goats and sheep A01450: Breeding pigs A0146: Poultry farming A01490: Breeding other A01630: Service activities after harvest B05100: Exploiting and collecting hard coal B05200: Mining and collecting lignite B07100: Exploiting iron ore B07300: Exploiting precious metal ores N82300: Introduction and trade promotion organization N82990: Other uncategorized business assistant services (Main) B0810: Quarrying of stone, sand, gravel and clay C10750: Producing food, processed food C10790: Producing other uncategorized foodstuffs C16210: Producing plywood, veneer and other thin planks C16220: Producing construction wooden furniture C17090: Producing other uncategorized products from paper and board C18110: Printing C18120: Services related to printing C19100: Producing coke C20110: Production of basic chemicals N7730: Leasing machines, equipment and other tangible equipment 1.2 Information about Import-export Department The Import-export department is a part of the offices The main work of the department is involve in paperwork and documentary The Import-export department has the following duties:  Document shipments to ensure that they comply with customs rules and regulations  Advising to clients on matters like tariffs, insurance, and quotas  Categorizing shipments according to a tariff coding system  Tracking the location of the shipment  Controlling transportation, warehousing, or distribution  Providing import and export inspection and certification PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN AN BINH GROUP 2.1 Assigned task during the internship With the support of the colleages in ABG, so I have opportunity to learn a lot of knowledge about import-export field During the internship process at PANDA, I was an intern at Import-export department This is a challenge for me to experience the real working environment Specifically, I was responsible for following task: 2.1.1 Checking the mail From the first day, the manager introduced the basic work I have to in the Import-export department and about the company As an intern in this department, I have learned about the basic knowledge of the import-export field and how to keep in contact with customers With the support of the colleagues, I knew how to check the mail to get the requirement of the customer Moreover, I have given some tasks such as checking the mail of the simple order, tracking the time of the shipment When I worked at this department, I have to remember the name of the importexport food as well as the number orders and some loyal customers of the company 10 2.1.2 Supporting the manager translate documents, assist in create the order After I familiar with the job, I had to support the manager to translate some contracts, lists of goods, and other documents I translated English to Vietnamese documents and vice versa Because of the limited working time, the manager has given me some simple documents, usually about one or two pages Besides, I also had the opportunity for assisting in creating the order and writing the reply mail to the customer Luckily, because of learning the subject "Business Correspondence" in Thuong Mai university, I had completed the mission After that, I could handle the document, compose the mail and sent it to the staff in the company and the customer Sometime, I supported the foreign guests when they come to work with the company Job requirement:  Being proficient in English skills  Having a great sense of responsibility, good communication, carefulness  Being a fresher or fourth-year student  Being a responsible, active and positive employee Benefit:  To be given experiences to access to the actual work  Having the opportunity to work in an international and professional environment  To be trained carefully and gain a lot of experiences and skills 2.2 Difficulties and experienced lessons As an intern, I have a lot of knowledge about the import-export field and have experience working in a professional work environment However, I still meet some challenges when working at ABG 2.2.1 Difficulties 11  Lack of terminology about the import-export field One of the biggest difficulties in this internship was the lack of specialized vocabulary related to the import-export field Some document uses both term and acronyms It makes me confused and not understanding the accurate meaning of the word to complete perfectly assignment If I not understand the exact meaning of these words, I can convey the wrong meaning to the customer and staff in the company With the support of the co-workers and researching on the Internet, I have known about some terms and acronyms such as OEM, ODM, BL draft, BL revised, etc  Not having much translation and interpreting experience Due to my limitation of working time, I have not the opportunity of translating and interpreting more to improve my skills The main job is working with paperwork so that I could not have a chance of taking in English Furthermore, I must compose mail and send it to the customer according to the sample Therefore, I rarely translated the Vietnamese to English documents  Lack of communication This is my first chance to work in a professional environment so I not know how to communicate with my colleagues and the management There was an unpredictable situation that I could not solve with a lack of experience and knowledge In this situation, I could not ask the co-workers cause I scared that I will make a mistake Thanks to the support of the manager and staff in ABG, I became more confident and familiar with the working environment 2.2.2 The Experiences Within the one-month internship process in Import-export Department at An Binh Group, I had a lot of experiences and skills: - As an intern in ABG, I applied the knowledge studied at school into practice It is an opportunity to use my English knowledge by communicating with foreign guests and translating many documents of projects I learned some new terms and acronyms Moreover, I know the import-export field 12 - The internship course makes me feel more confident and patient and helps me improve my communication skills - I learned more about how to write business correspondence and apply it in compose an email and send it to the customer PART 3: THE USAGE OF ENGLISH IN AN BINH INVESTMENT GROUP JOINT STOCK COMPANY 3.1 The usage of english in An Binh investment joint stock company Nowadays, English became a global language The process of globalization is happening quickly and strongly, using English in enterprises become a top concern of managers If the companies not use English, the company will be at risk of falling behind their competitors The current situation of globalization is pushing a large number of domestic companies to expand their business forms and operations outside their national borders and gradually become multinational corporations To this, it is necessary to upgrade office English and business communication for employees Because the main activity of ABG is import and export, most employees know and understand English well The staff of the Import-export development is required to have proficient in English skills, business correspondence writing, contract drafting Most employees are graduated from universities and colleges so that they can communicate with the guests by the basic English speaking Currently, about 50% of the company’s staff can communicate in English fluently However, the English usage of staff between departments is also different In particular, only the Import-export Department has employees who are fluent in four language skills of English (listening, speaking, reading and writing); employees of another room just can read and write to promote customer services, customer development, seeking markets The staffs of the Human & Resource Department are weak in English while in this department, they have responsibility for recruiting 13 new employees for the company This means that they can only recruit staff through degrees in English rather than direct interviews Besides, the staff of the Import-export Development usually working with paperwork in a long time than working directly with the customer They could become a lack of speaking and listening skills Cause they handle the document more than using it in practice, they will not set determination in improving their ability to be able to make the job effectively Some employees not try their best to improve their English, so this may affect the work efficiency of the whole company 3.2 Some solutions to improve the use of English in the working environment at An Binh investment joint stock company To adapt to the context of the globalization, the staff of the ABG should improve their English skills The company must focus on speaking and listening skills to enhance the negotiation with foreign guests There are some solutions to improve the use of English in the company:  Offer a short training course should have a short training course to improve the staff’s English skills Besides, the staff can improve their soft and communication skills The training course should concentrate on listening and speaking skills The company will reward an individual having excellent performance The company can send people with excellent English skills to research foreign markets This will promote the learning spirit of employees in the company  Create an English working environment the company can hold the event with the foreign guests who are loyal customers and have a tight relationship It helps the staff relax and improve their English speaking and listening skills naturally Furthermore, the company should hold a “small talk” about projects or lists of products in English  For the employee 14 Each employee must raise awareness of improving and upgrade their English skills Improve and enhance the use of English in business is a necessary step, as a prerequisite for the development of companies in the current integration economy PART 4: PROPOSAL OF GRADUATION THESIS THEME A Study on stategies of English translation of student in English facility at Thuong Mai university A Study on various grammatical errors in English writing of Staff in ABG CONCLUSION While doing the internship as an intern at An Binh Group, I had the opportunity to apply the knowledge obtained at university into reality and learn more about styles, attitudes, working environment, and valuable experiences that help me give out the clear direction for my future career Through my experiences obtained during the one-month internship and my background knowledge, I conducted this report in order to figure out some existing problems at the company I hope that it would contribute to the unit’s development in the upcoming time I would love to give my sincere thanks to our supervisors – Ms Linh and teachers at Faculty of English – Thuong Mai University, and all managers and colleagues at An Binh investment joint stock company for helping me to complete this report Hanoi, February 12, 2020 Student 15 Vũ Thùy Chi 16 REFERENCES https://anbinhgroup.com.vn/ http://www.thongtincongty.com/company/3f7ad7fa-cong-ty-co-phan-xuatnhap-khau-dau-tu-an-binh/ ... my internship report Hanoi, February 12, 2020 Student Vũ Thùy Chi PART 1: OVERVIEW OF AN BINH INVESTMENT GROUP JOINT STOCK COMPANY 1.1 General information about An Binh Investment Group Joint Stock. .. and China Foods are imported from India, China, Korea and Japan Up to now, An Binh Investment Group Joint Stock Company has branches The company has branches in Ha Noi, branches in Nam Dinh and... iii PART 1: OVERVIEW OF AN BINH INVESTMENT GROUP JOINT STOCK COMPANY 1.1 General information about An Binh Investment Group Joint Stock Company 1.1.1 General