internship report vnlogs import and export joint stock company

TABLE OF CONTENT TABLE OF CONTENT i LIST OF IMAGES, DIAGRAMS AND TABLES ii LIST OF ABBREVIATIONS iii INTRODUCTION iv PART 1: OVERVIEW OF VNLOGS IMPORT AND EXPORT JOINT STOCK COMPANY 1.1 Information of VNLogs Import and Export Joint Stock company 1.1.1 General information of the company .1 1.1.2 The process of establishment and development of the company .2 1.1.3 Fundamental business Activities .3 1.1.4 Organization structure .4 1.2 General information of the department that I participated internship program PART 2: THE INTERNSHIP PROCESS IN VNLOGS IMPORT AND EXPORT JOINT STOCK COMPANY .8 2.1 The tasks are assigned during the internship 2.1.1 From 16th December to 20th December 2019 2.1.2 From 23th December 2019 to 27th December 2020 2.1.3 From 30th December to 3rd January 2020 2.1.4 From 6th January to 10th January 2020 10 2.2 The difficulties and lesson learned during the internship 10 2.2.1 The difficulties 10 2.2.2 The lessons from the internship 12 PART 3: THE STATUS OF USING ENGLISH IN VNLOGS.,JSC .14 3.1 Description of status of English use of staff in the company 14 3.1.1 The general status 14 3.1.2 The difficulties resulted from the ability to use English of employees 16 3.2 Proposal of solutions to improve English competence of VNlogs.,JSC employees 17 PART 4: SUGGESTED TREND FOR THE THESIS 19 CONCLUSION 20 i LIST OF IMAGES, DIAGRAMS AND TABLES Image 1.1 Logo of VNLogs.,JSC Image 1.2 Image of Mr Mac Huu Toan- CEO and Founder of VNLogs.,JSC .2 Diagram 1.5: Organizational Structure chart of VNlogs.,JSC .5 Table1.1 Achievements in 2015-2019 .6 Table 3.1 Survey of the ability to use English of VNLogs.,JSC staff 14 Table 3.2 Survey of ability to use English of staff in each department 15 Table 3.3 Survey of ability to write a good email and read documents well of employees in each department 16 ii LIST OF ABBREVIATIONS CEO : Chief Executive Officer VNLogs.,JSC : VNLogs Import and Export Joint Stock Company WMS : Warehouse managing system LC : Letter of credit TT : Telegraphic transfer CO : Certificate of origin BL : Bill of Lading CI : Commercial Invoice DO : Delivery order PL : Packing List VAT : Value added tax HS Code : Harmonized Commodity Description and Coding System iii INTRODUCTION English has fast become the most widely used language in the world of trade and commerce over the past decade As a result, having an excellent knowledge of English for business has become vital for success in any employee’s career Moreover, the good English is now a requirement for some critical jobs, especially ones related to import and export activities It is mainly because almost all forms of business communication such as email, presentations, sales and marketing and even corporate legal documentation are now carried out in English Acknowledge of the importance of English in business, I have decided to chose VNLogs Import and Export Joint Stock company as place where I have conditions to learn, experience practical working environment, enhance knowledge and skills of English In fact, VNLogs.,JSC is one of the most prestigious company in the field of providing import, export and logistics services The working environment there is very flexible and creative For example, I can change my working hour a long as it suits me and make sure I am able to finish all of the tasks on time Furthermore, people at VNLogs.,JSc are also very friendly They are willing to help, support and share practical knowledge to help me develop skills at the maximum rate Therefore, all of the experience and meaning full lessons at VNLogs., JSC will be shared through this Internship Report I hope the report will be a testament to the achievement that I have gained in VNLogs.,JSC ‘s Internship program, to help me complete an intern course best and lead to right path for my future career iv PART 1: OVERVIEW OF VNLOGS IMPORT AND EXPORT JOINT STOCK COMPANY 1.1 Information of VNLogs Import and Export Joint Stock company 1.1.1 General information of the company Image 1.1 Logo of VNLogs.,JSC Full name: VNlogs Import and Export Joint Stock Company Trading name: VNLogs., JSC Legal Representative: Mac Huu Toan Address of Headquater: 26A1 , 49 Alley, Le Duc Tho Street, My Dinh Ward, Nam Tu Liem District, Hanoi Branch: May To Ward, Ngo Quyen District, Hai Phong city Website: http://vnlogs.com/about-us/ Telephone number: (84) 987287988 Email: Toanvnlogs@gmail.com Date of license: 22/09/2015 Date of operation: 21/09/2015 Business license: 0107001486 Main job: Providing services related to transportation Founding member includes: Mac Huu Toan: Founder and CEO of VNLogs.,JSC Dao Quang Anh: Founder and Manager of Logistics Department Image 1.2 Image of Mr Mac Huu Toan- CEO and Founder of VNLogs.,JSC 1.1.2 The process of establishment and development of the company Nowadays, global economy has increasingly developed compared to the previous periods, leading to the strong growth of international trade More and more Organizations, businesses or even individuals have engaged in import and export market, conducted trading activities among countries over the world As a result, freight forwarding gradually plays an indispensable role in global trade Acknowledging the magnitude of Freight forwarding as well as meeting the various demands of customer, VNlogs import and Export Joint Stock Company was established on 21, September 2015 by experienced and professional founders, with the initial address in 8B Phu Minh street, Co Nhue Ward, Bac Tu Liem District, Hanoi city During the newly established stage, there were a few employees and the number of customers opted for using company’s services was not substantial Moreover, at that time, the company also had difficulty in positioning in the competitive market in which there were many competitors who have had experience in providing freight forwarding and built trust in customers After years of operation in Bac Tu Liem District, the headquarter of Vnlogs., JSC decided to move to 49 Alley, Le Duc Tho Street, My Dinh Ward, Nam Tu Liem District, Hanoi city With the constant effort and perseverance of the overall employees, especially sales department, currently, VNlogs., JSC has not only built a large network of customers but also brought about high quality services with a view to satisfying all of the customers who trust and use the company’s services In addition, with the employees who are enthusiastic, well-trained and have an insight into import and export procedures as well as transportation process, the company provides a variety of logistics freight forwarding for customers Operating for years, VNLogs JSC is proud of being one of the prestigious companies specializing in offering freight forwarding services in Vietnam and a main partner of many brands in Vietnam an other countries in the world such as Tokyo Life, Pet Mart, Baby Shop, WoongJin, TaeWoong, Kids Plaza, TMS group, 20 Microns, Paris Gateaux, Viglacera,… 1.1.3 Fundamental business Activities a Objectives VNlogs.,JSC has been established with a view to meeting increasing requirements of customers in circumstance in which economy is growing and integrating into the global economy During the period of operation, the company always aims to become one of the leading companies in the field of freight forwarding in Vietnam In order to establish a widespread network of customers, the company places an emphasis on providing the best services for customers as well as taking care of customers carefully To Vnlogs., JSC, “ each customer is served wholeheartedly like the only customer of the company” has become a guideline of the company since established In particular, all employees in the company believe that a good services satisfying customers is the best way to make them become long-term customers Additionally, the company also strive to develop, improve and expand services to compete other brands in the market VNlogs., JSC has committed to bring about high quality services to customers with reasonable prices, guarantee to import and export commodities successfully in short run, and reduce risks in the process of importing and exporting b Main services of the company As one of prestigious companies in terms of freight forwarding and logistics, VNlogs.,JSC offer a wide range of services necessary for international trading activities  Service of commissioning import and export The company provide transportation services which bring about a significant impact on the business operation, including warehouse, store, warehouse managing system (WMS), and distribution of commodities The company also offer integrated logistics solutions consisting distribution, managing transportation comprehensively, service of process material, managing real estate and technology information  Service of making customs declaration On behalf of customers, Vnlogs.,JSc can make customs declaration, inspect goods at port promptly to save time and cost for customers The company is proud of ability to declare customs effectively with reasonable price Moreover, VNlogs., JSC possesses staff who have experience in making import and export documents In particular, the company has strength in asking for permission for all of the Certificate of Origin, relieving difficulties, saving costs and time for customers  Specialized examination There are four main services, including examining quality, quarantine, examining food safety and labeling energy  Other services Besides the above services, the company also supports customers regarding other import and export procedures, including: - Conducting international payment( open L/C, TT, ) - Organizing to follow consignments all the time - Booking container and carrier, making Bill for import and export - Preparing documents to make customs declaration according to schedule - Searching source of goods as well as signing sales contracts with the best articles and prices on behalf of customers 1.1.4 Organization structure There are four main departments in the company, namely Sales and Marketing Department, Finance and Accounting Department, Human Resources Department and Logistics Department Each department has its own duties which always supports others with the same aim to help the company develop and increasingly reinforce its position in the market CEO SALES AND MARKETING DEPARTMENT Sales employee FINANCING AND ACCOUNTING DEPARTMENT Accountant Marketing employee HUMAN RESOURCES DEPARTMENT LOGISTICS DEPARTMENT Employee Document Employee Operation Employee Diagram 1.5: Organizational Structure chart of VNlogs.,JSC a Sales and Marketing department Sales department is the direct link between a company’s services and its customers Sales department promotes the growth of the business as well as customer retention Sales staff play a vital role in building long-term relationship with customers Main duties of sales staff in VNlogs,.JSc are searching customers who want to import or export goods, provide advice on customs procedures, carrier cost, tracking Marketing department focuses on customers, build promotion projects to expand the image of the company in the market In addition, this department always does a market research to have an insight into customers’ demand with a view to improving and diversifying the quality of services b Financing and Accounting department This department directly manages the company’s financial status, takes responsible for accounting the business activities, manages company’s assets and capital, sets up financial plans, supervising the implementation of the finance related to contracts, collects debts and writes financial statement c Human Resources Department The Department is responsible for managing to recruit and hire employees, coordinating employee benefits and suggesting employee training and development strategies d Logistics Department Logistics Department of VNLogs.,JSC consists of two main division: Document and Operation Document Division is accountable for making documents for imports and exports such as Bill of Lading, Airway Bill, Arrival Notice, Invoice, Packing List, Sales contract,… Operation Division takes responsible for delivering or receiving documents, paying taxes, going to port or airport, making CO, Insurance or Fumigation for goods i The performance of VNLogs,.JSC in 2015-2019 After yeas of operation, VNLogs.,JSC had gained a lot of achievements which demonstrates the effort of all staff to develop company Year 2015 2016 2017 2018 2019 Number of Revenue(million customer VND) 260 24 985 42 1153 50 1466 60 1791 Table1.1 Achievements in 2015-2019 Profit(million VND) -0.05 472.5 673 788 895.5 ( Source: Finance Report Finance in 2015-2019 and Accounting Department ) The table shows the business performance of VNLogs., JSC in term of Number of customers, Revenue, Profit, during the period from 2015 to 2019 As a whole, there was a positive change in these factors To be more specific, the number of customer witnessed an upward trend during the timeframe from to 60 Consequently, it led to the dramatic increase in the Revenue by 1531 million VND from 260 at the end of the period Regarding Profit, in the initial year, the company gained no profit, even suffered a loss of 0.05 million VND However, the situation was quickly improved with the strong growth in 2018 and 2019 with 788 and 895.5 million respectively Obviously, the above numbers partly indicate the positive development of VNLogs.,JSC as well as the efficiency in the management, operation and building strategy of MR Mac Huu Toan in recent years As can be seen, with the constant effort of all staff and managers, VNLogs.,JSC has become one of the leading companies in the field of import, export and logistics 1.2 General information of the department that I participated internship program When I decided to take part in internship program in VNLogs.,JSC, I was given an opportunity to work in Logistics department as a document intern As I mentioned above, this department is divided into two division, namely Document division and Operation division There are eight employees in Logistics department, including document employees and operation employees The main tasks of employees in this department are dealing with specialized documents, coming to customs agency to declare goods and other relevant business The manager of Logistics Department in VNLogs.,JSC is Mr Dao Quang Anh, who was also my supervisor during my internship program PART 2: THE INTERNSHIP PROCESS IN VNLOGS IMPORT AND EXPORT JOINT STOCK COMPANY 2.1 The tasks are assigned during the internship I had an opportunity to work in VNLogs.,JSC for one month from 16 th December 2019 to 10th January 2020 During the internship, I worked as a document employee in Logistics Department The tasks I performed were varied and changed according to each week 2.1.1 From 16th December to 20th December 2019 On the first day in VNLogs., JSC, I started to get acquainted with the manager of the department as well as other staff in the company I was introduced to my supervisor, Mr Quang Anh, who has had 8- year experience in Logistics and has been working there since the first day of establishment The initial assignment I took on was reading and studying the documents of the company such as the company’s history and establishment, the achievements and activities occurring on the daily basis Furthermore, I also had to find out information about the Logistics department, which I was taking part in internship program in order to have an insight into what each employee was doing and what I would be assigned in the next days On the next two days , I continued to research on logistics, import and export procedures, customs procedures to make declaration for commodities Besides, my supervisor also instructed me to study Incoterm 2019( the conditions of delivery in international trade), how to calculated the value of tax or the price in export warehouse On the other days of the first week, I learned about the necessary documents used during import and export process such as sales contract, Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin, Delivery Order, Arrival Notice, These documents were all in English and I had to read and understand them, knew the form of types of documents and their content These knowledge was very important for me to perform the job successfully and effectively At the end of each day, I had to make a report of what I had done as well as shown what I had not understand in order that the supervisor would instruct me on the following day 2.1.2 From 23th December 2019 to 27th December 2020 In the second week of internship, my tasks I performed were various On the first three days, my supervisor assigned me to draft some sales contracts, Commercial Invoices and Packing Lists of the company’s transactions with certain requirements of customers Regarding consignments which needed to inspect quality and food security, I had a chance to go to the relevant Office with a experienced employee to observe the process of implementation In addition, to goods needing CO, I was instructed to how to register for asking for CO as well as necessary documents for this procedure Moreover, during this week, I continued to study the international methods of payment such as Telegraphic Transfer(T/T) and Letter of credit (L/C), two main methods used often in import and export process Understanding these modes of payment would help me and other employees in this department to be able to draft contract as well as BL correctly 2.1.3 From 30th December to 3rd January 2020 During this week, I had more tasks to perform I was taught how to make customs declaration for goods via a software named Ecuss After having a basic knowledge of this procedure, I started to practice making customs declaration for some current consignments of the company with the help of other employees with a view to become more skilled at this process On a daily basis, I had to declare at least consignments At the same time, each day, I learned about how to check carrier schedules and the content of a carrier booking The last two days of the third week, I was assigned to make a booking with carrier for some consignments of the company After receiving Booking confirmation from carrier, I had to send it to the company’s customers via email Additionally, I also studied tariff, how to check HS code of commodities and determine types of tax At the end of each day, my supervisor instructed me to how to write an effective email sent to customers One of the main task I performed in this week was calculating the tax value of each commodity, including import tax, VAT or specialized consumption tax These kinds of tax are very vital for each document staff to draft price table in the exporter’s warehouse 2.1.4 From 6th January to 10th January 2020 The last week in VNLogs.,JSC gave me more experiences I had a chance to work via email with some customers of the company and support them to make necessary documents and declare their consignments Additionally, I started to study local charges including types, content, the situation in which they are used and how to calculate them Next, my supervisor gave me some documents of a table of logistics prices of the company to learn about More importantly, he also taught me how to draft debit note in order to manage all costs effectively This debit note will be sent to the finance and accounting department and then they will send to customers to receive their payments Specially, the most interesting thing during this week was that I was given an opportunity to come to some warehouses as well as customs branches in Hanoi to observe the import and export process in reality This experience was so important for new document employees because it could help them to have a full understanding of how import and export activities occur 2.2 The difficulties and lesson learned during the internship The internship was an useful experience to me, in which I had difficulties in dealing with some tasks but also provided me many necessary lessons of practical experience 2.2.1 The difficulties On the first days in VNLogs.,JSC, everything was new to me because working environment was far different from my university, from the working time, rules as well as the tasks I was assigned Moreover, my major at my University is Business English whereas the company specializes in logistics, import and export filed Therefore, every knowledge I studied myself or my supervisor instructed me was really unheardof to me This led to some main difficulties during the internship there 10 a The first week of the internship The first week in the company was the most challenging one out of four weeks I took part in internship program I had to start to get acquainted to many thing in the company from staff, rules, and find out information of company The initial task that I was assigned had brought about me some difficulties Firstly, the researching on information of logistics, import and export procedures sometimes made me confused as they was completely new and I had not had a chance to study them carefully Although I took a course named “Managing international trade operations” at my university , which gave me basic knowledge of the global trade, what I learned about in this company was wider and deeper Therefore, I had to spend a lot of time to have an overview of them The second problems I had was that there were some terminologies in import, export and logistics area such as Bill of Lading, that I did not know This sometimes led to the fact that I misunderstood the details of documents, which could have an adverse impact on other activities such as drafting sales contract, Invoice, CO, b The second week The main difficulties I had during this week were not varied When I was assigned to draft sales contracts, Packing List, and started to work, I realized that some theories were not similar to reality In particular, when drafting contracts, I did not know how to arrange articles in a certain order and sometimes I forgot some important articles which made the content of the contract more ambiguous such as term of payment, origin of commodities, information of delivery c The third week The tasks that I performed during this week were not much, but they required me to have an insight into the process of customs declaration and how to make customs declaration The first time I declared current commodity of the company, I felt confused because there were many complicated steps that I could not understand For example, before starting making customs declaration, I had to create a list of importers or exporters and name of custom branch After that, I just could fill in the form of declaration Besides, there were many processes that was difficult for me to remember immediately One of the most thorny problems was checking HS code of commodities 11 needed to declare The main reason for this is that if I write a wrong HS code, consignment could not import and export to foreign countries Additionally, in terms of writing email sent to customers, I found it not easy as I had to follow the rules, form and language of formal email when making transaction with customers d The final week The final week to me was not challenging as my expectation The number of tasks that I performed was not various I had more chances to work realistically However, studying types of costs as well as having a full understanding of them was not easy for me, as I sometimes mistook them and calculated them incorrectly 2.2.2 The lessons from the internship However, after all, with the support of my supervisor, I could gain a lot of useful experiences and valuable lessons that I hardly could attain when I studied at university a Lessons of knowledge The most interesting lessons I learnt on the initial days in VNLogs.,JSC is knowledge of import, export and logistics activities After the internship, I have had an profound insight into international trade such as import and export procedures, logistics process as well as customs procedures In particular, I had a chance to access documents which are necessary to declare every consignment, including BL, Commercial Invoice, Sales Contract, PL, CO,… Through studying detail of these documents, I could determine what kind of situation the import or export processes needs them, and daft documents for customers correctly Moreover, with the help of my supervisor, I knew how to make customs declaration for each consignment, how to ask for registering inspection of food safety and quality of goods More importantly, I had a full understanding of HS code of commodity and the way to check them as well as many vital knowledge that are relevant to import, export and logistics field b Lessons of skills Beside useful knowledge gained, the internship also allowed me to improve my skills, including email writing skills, team work skills and soft skills Firstly, the improvement in email writing skills is easy to recognize Although I took part in business correspondence at my university, until this internship, I just had a opportunity to apply what I had learnt into reality After my supervisor instructed me to write an email sent to a customer, and showed me what was not correct, I just knew how to create a formal email with appropriate language and literary style 12 Secondly, when I was assigned to any tasks, I did not perform on my own I performed with other interns and employees in this department Therefore, I learnt how to cooperate with others, how to become a good team player and how to support each other Additionally, other soft skills such as communication skills, computer proficiency also were improved so much These kinds of skills were gradually better compared to the time before I participated in internship program c Chance to practice what I had learnt in University I have a chance to practice the knowledge I got through textbooks, lectures and notes I realize that the knowledge I have learnt in my university is fairly correlated with what I have done during internship such as the knowledge of managing international business operations Besides, I also learned something very interesting in import and export field which I have never discovered before d Other lessons This internship is really an important experience that I have ever had It helped me to become more confident to deal with any sudden problems In a working environment, I have realized that it is not similar to when I was at university I had to follow the rules and disciplines of the company, I could not what I choose freely like before Moreover, internship is an opportunity for me to learn from experienced people around me from how to work effectively to how to be flexible in any circumstances PART 3: THE STATUS OF USING ENGLISH IN VNLOGS.,JSC 3.1 Description of status of English use of staff in the company 3.1.1 The general status In recent years, integrating into global economy is the inevitable trend to almost every country Vietnam is not an exception, especially in the developing period To be able to take all advantages of international integration, our country is in need of a competent workforce that has not only a profound understanding of specialized affairs but also good foreign languages and soft skills Therefore, English has become 13 increasingly essential, serving as the key to bring about opportunities in exploiting new markets and seeking investors with the final aim to enhance business productivity It is just because the companies which not use English are more likely to leave behind their competitions This could become worse when the number of businesses using English is increasingly growing VNLogs.,JSC is a company with many foreign partners, and currently expanding relationship with other partners all over the world Therefore, English is an important requirement for any candidates who have desire to work for the company Level Frequent level( four skills) Number of people Basic level( four skills) Frequent level( reading and listening skills) Basic level( writing and speaking skills) Table 3.1 Survey of the ability to use English of VNLogs.,JSC staff Overall, the majority of people in the company use English frequently at work In particular, as can be seen from the table, there are people who have a good command of English, and people can use English at the basic level in four skills( listening skill, reading skill, writing skill and speaking skill) However, it can not denied that while the number of employees who are good at all four skills is few, one- fifth of staff in the company only can be proficient at listening and reading skills To other employees, they are only able to write and speak at a basic level., who are working in Logistics Department Department Sales and Frequent Basic Frequent level Frequent level level(4 level( reading and speaking and skills) skills) listening skills and writing skills and basic level of basic level of speaking and reading and writing skills) listening skills 14 marketing Logistics 2 Human resources Finance and 0 Accounting Table 3.2 Survey of ability to use English of staff in each department (Unit: person) It is evident that the majority of staff in Sales and Marketing department can use English In particular, there are employees who are frequent in four skills, one using four skills basically, one good at reading and listening skills and one having basic writing and speaking skills Therefore, when meeting foreign partners, some sales employees sometimes feel confused and cannot express all messages and information they want to provide because of their basic English level In terms of logistics department, three-fifth of employees in this department just have basic speaking and writing skills whereas reading and writing skill plays an vital role in the process of dealing with import, export and logistics documents Department A good business A good specialized Sales and correspondence writing skill document-reading skill Marketing Logistics Human resources Finance and Accounting Table 3.3 Survey of ability to write a good email and read documents well of employees in each department( Unit: person) After doing a research during the internship, I have obtained a lot of data of the number of employees who are good at writing business correspondence as well as reading specialized document In particular, there are 11 people who excel at drafting business correspondence, which occupies a half of all staff in the company and 10 15 people who have a good reading skill This means that overall, many employees could have ability to work well in English However, the worrying issue here is that a half of employees are not proficient at writing business correspondence and reading documents, or just uses these skills basically In general, the English use of staff in the company is still limited, as their language ability has not been placed more importance on Moreover, the English level of a half of employees cannot meet the communication requirement that international trade needs 3.1.2 The difficulties resulted from the ability to use English of employees  As I have mentioned above, the number of employees who are good at reading and writing skills are not high, leading to some difficulties while they are working because they are the people who constantly tackle English documents such as CO, BL, CI, as well as sending business correspondence like email to their customers For example, if a document employee could not know how to write a formal email that is sent to a new partner to inform he or she that consignment has made customs declaration, that partner could feel dissatisfied as this is the first transaction and they are not in each other’s pockets The main reason for this is that an informal email is only used in case two partners are in each other pockets and know others well Regarding other departments, the number of staff has a good command of English is few compared to the departments mentioned above  Speaking skill also plays an vital role in every business transaction, especially to sales and marketing department However, some staff in this department of VNLOgs.,JSC are not proficient at speaking Therefore, when meeting foreign partners, some sales employees sometimes feel confused and cannot express all messages and information they want to provide because of their basic English level In conclusion, the ability to use English has a considerable bearing on the effectiveness of work, and thus affects company’s profit In general, these difficulties have an adverse impact on the working productivity and effectiveness of all staff in the company in short run This could lead to the loss of profits in the long term if these problems are not be tackled 3.2 Proposal of solutions to improve English competence of VNlogs.,JSC employees 16 Acknowledge of the importance of English in working environment in these days, I suggest some ways with a view to helping employees in the company enhance their English ability, which could allow them to work more effectively Firstly, the company should create conditions for all staff to improve the English level by support them to take part in some English business communication courses in short run Besides, employees should be encouraged to communicate with others in English as much as possible in order to have good reflexes of using foreign language For example, the company can organize a competition every month that employees have a chance to talk and share everything in English Secondly, the company should prioritize candidates who are good at English in the process of recruitment as it is one of the best ways to make working environment more professional and other staff are likely to have more opportunities to have access to English more regularly Besides, to the department which usually use English such as Logistics Department or Sales and Marketing departments, VNLogs.,JSC should encourage employees to make reports in English and write English emails that are not only sent to foreign customers but also the managers Additionally, the company can pay high salary for staff who have a good command of English, which could create a motivation for them to better their English skills Finally, the conferences sharing and discussing the importance of learning English are really necessary for company Because through these conferences, employees could be aware of improving English skills and applying them more during working process 17 18 PART 4: SUGGESTED TREND FOR THE THESIS In the context of global economy, Vietnam is making the biggest effort to keep up with rich countries and to become a great nation in the world Therefore, integration is an inevitable requirement not only for Vietnam but also for others over the world Accordingly, international trade has become one of the key in Vietnamese economy, which leads to the fact that English is increasingly being placed more importance on However, we all know that while it is not easy for everyone to learn English, especially writing and speaking skills, the ability to use this language in the workplace has a number of benefits including helping company to succeed, building trust with colleagues and clients and establishing strong relationship with international partners From my internship at VNLogs.,JSC, I saw that there was a half of employees who could are not good at drafting business correspondence whereas business correspondence is an dispensable communication tools in many companies, particularly in the ones which specialize in import, export and logistics field Moreover, this skill is also very important to each student who would like to land a job as well as climb the career ladder in the future Acknowledging of the vital role of email- writing skill and having a desire to studying carefully the status of skill in drafting business correspondence of students, therefore , I would like to suggest the following thesis topic : “ Improving the ability to write business correspondence of Thuong Mai University students” 19 CONCLUSION After about one month of training process at VNLogs.,JSC, I had finished my internship successfully with the whole-hearted help and careful guidance of my supervisor Mr Dao Quang Anh, as well as other employees in the company They guided and encouraged me to overcome all the toughest challenges and difficulties during working time However, this also brought about me many practical experience and a lot of interesting knowledge of a document employee Firstly, I would like to thank VNLogs.,JSC which has created conditions for me to take part in internship program and complete this report Secondly, I would like to express my sincere thanks to my supervisor for her proper guidance that helped me finish my training process successfully During the internship in VNLogs.,JSC, I gained a lot of experiences in import, export and logistics field and improved my English skills, especially business English ones In conclusion, I would like to give special thanks to all staff in VNLogs.,JSC for helping me to get acquainted to a new job and a new field that I have never chance to have access to before Hanoi, January, 12nd, 2020 Student Hoang Bich Hong 20 ... OVERVIEW OF VNLOGS IMPORT AND EXPORT JOINT STOCK COMPANY 1.1 Information of VNLogs Import and Export Joint Stock company 1.1.1 General information of the company Image 1.1 Logo of VNLogs. ,JSC... forwarding as well as meeting the various demands of customer, VNlogs import and Export Joint Stock Company was established on 21, September 2015 by experienced and professional founders, with the initial... department 16 ii LIST OF ABBREVIATIONS CEO : Chief Executive Officer VNLogs. ,JSC : VNLogs Import and Export Joint Stock Company WMS : Warehouse managing system LC : Letter of credit TT : Telegraphic