Improving business performance of LCI investment and trading joint stock company

PREFACE The urgency of the research subject Financial activities have a direct relationship with business activities, it is crucial in the formation and survival of businesses Therefore all business activities influence the financial situation of the business Whether good or bad financial situation has a motivating or constraining effect on the business process In the context of the current economy, enterprises that want to stand firmly in the market need to innovate quickly in which analyzing business efficiency through analyzing several financial indicators to improve business performance is a matter of top concern and directly affects survival for many Vietnamese businesses This can only be done based on analyzing business performance so that enterprises can identify strengths and weaknesses based on which to plan appropriate action plans for the future and at the same time propose effective solutions to stabilize and enhance financial situations to improve business quality Understanding the importance and necessity of businesses to analyze business activities to improve the business performance, and the advice of instructor Pham My Hang Phuong, I chose the topic: "Improving business performance of LCI Investment and Trading Joint Stock Company ” to identify some of the strengths and weaknesses, as well as limitations and difficulties that exist, and then propose solutions to improve the business efficiency of the business Research objectives The main objectives of this research is to proposing solutions to the company In order to achieve the main objectives, the following: - Construct the common theoretical basis of business performance in businesses - Analyze the business performance of LCI Investment and Trading Joint Stock Company in the period of 2014 - 2018 - Evaluating the business performance of the Company in the past years - Proposing solutions to improve the business performance of the Company Research objects and research scope - Research object: Business performance of LCI Investment and Trading Joint Stock Company - Scope of the research: In-depth report on business performance at LCI Investment and Trading Joint Stock Company for the period of 2014-2018 Research Methodology: Thematic reports using statistical SWOT analysis methods, comparing the ratio method and the Dupont method Data analysis, data collection from newspapers, internet, field research methods Besides that combined with experimental research: practical observations to collate theory Structure of the topic: In addition to the introduction, conclusions, references, thematic reports are structured including chapters: Chapter 1: General theoretical basis for business performance of the enterprise Chapter 2: Current situation of business efficiency at LCI Investment and Trading Joint Stock Company Chapter 3: Assessment of the current situation and orientation to promote the business performance of LCI Investment and Trading Joint Stock Company CONTENT CHAPTER 1: GENERAL THEORETICAL BASIS FOR BUSINESS PERFORMANCE OF THE ENTERPRISE 1.1 Definition of business performance of the enterprise 1.1.1 Business performance definition Business efficiency is an issue for all businesses in a market economy So far economists have come up with many different concepts about business performance of businesses In the current market economy of our country, the long-term goal that encompasses businesses is to business efficiently and maximize profits The changing business environment requires each business to have appropriate business strategies Business is an art that requires quick calculation and recognizes the problem at a strategic level Business performance is always associated with business operations, so it can be considered in many ways To understand the concept of business performance, it is necessary to consider the economic efficiency of a phenomenon "The economic efficiency of an economic phenomenon (or process) is an economic category that reflects the level of resources (talent, talent, material resources, capital) used to achieve the exact goal intended " It shows the correlation between the results obtained and the total costs paid for that result, reflecting the quality of that economic activity From the definition of economic efficiency of such a phenomenon, we can understand that business performance is an economic category, reflecting the level of using resources to achieve the set goals It shows the correlation between the results obtained and the costs spent to get those results The greater the difference between these two arguments, the higher the efficiency From this perspective, the effect is consistent with the profitability of the business and the ability to meet the quality of the product with the needs of the market 1.1.2 the essence of business performance The essence of business efficiency is to improve social labor productivity and save social labor In order to achieve the business goals of enterprises, it is imperative to focus on internal conditions, promote the capacity and efficiency of business elements and save all costs Therefore, the requirement of improving business efficiency is to achieve maximum results and save all costs Therefore, the requirement of improving business efficiency is to achieve maximum results with certain costs and achieve certain results with minimum costs The cost here is understood in a broad sense: the cost of creating resources and the cost of using resources simultaneously include the opportunity cost The return cost is the value of the best option that has been overlooked, or the value of sacrificing another business to carry out this business Opportunity costs must be added to the accounting costs and removed from accounting profit to see real economic benefits Such calculations will encourage traders to choose the best business direction Business performance and business results are very closely related To achieve good business performance, the business must be effective Business results are what an enterprise achieves after a business process, which is an essential goal in every business activity of the business in each business period The results are reflected by qualitative indicators such as the number of products consumed, enterprises, profits and can also be reflected by quantitative indicators such as prestige and product quality In this day and age, the production of material goods and services is closely linked to the life of the people, and the production is favorable when the products created are accepted by the market that product In order to so, the producers that conduct production must be able to business "If eliminating the different parts of the mode of means and specific results of the business activities, it may indicate that the business is economic activities aiming at the profitability of business entities in the market" Business performance has the following characteristics: - Firstly, it is done by an entity and is called a business entity Business entities may be individuals, households or businesses - Secondly, business must be tied to the market, business entities have a close relationship with each other, that is the relationship with customers with input suppliers, with customers, with competitors contention, with the state These relationships help business entities maintain their business activities and help their businesses grow - Thirdly, business must have capital mobilization: Capital is a decisive factor for a business, without capital, it is impossible to conduct business Business entities using capital to buy raw materials, production equipment, hire labor Finally, the main purpose of business activities is profit 1.1.3 The role of business performance Business efficiency is an effective tool for business executives to perform their business administration tasks: When conducting any production and business activities, enterprises must mobilize and use Using resources that businesses are capable of producing results consistent with the goals that the business set out At each stage of development of an enterprise, there are many different goals, but the ultimate goal covering the entire production process of the business is to maximize profits on the basis of maximum utilization the resources of the business To achieve the goal of maximizing profits as well as other goals, businesses must use many different methods and tools Business performance is one of the most effective tools for executives to perform their governance functions Through the calculation of production and business efficiency, not only allow administrators to check and evaluate the effectiveness of production and business activities of the enterprise (whether or not the operations are effective and effective) To some extent, it also allows the analytical managers to find out the factors affecting the business operations of the enterprise, thereby offering appropriate corrective measures in both aspects reduce costs to increase results to improve the efficiency of business activities of the business As an effective business management tool, business is not only used to check, evaluate and analyze the general use of input resources throughout the enterprise, but also used to check and assess the level of use of each input element throughout the enterprise as well as each component of the enterprise Therefore, in terms of theory and practice, the category of production and business efficiency plays a very important and indispensable role in checking, evaluating and analyzing in order to provide the most optimal solutions select the most reasonable methods to implement the objectives of the business In addition, in many cases, managers consider economic efficiency as the goals and objectives to accomplish Because for managers, when it comes to production and business activities, they are all concerned about its effectiveness Therefore, the production and business efficiency plays a role as a tool to carry out business administration tasks and at the same time is a goal for business administration 1.2 Analyze business performance of enterprises 1.2.1 Analyze business performance of enterprises Business performance shows the correlation between outputs and input resources used in the business operation of the enterprise To achieve high business efficiency, businesses need to maximize the outputs in the context of their limited resources Analyzing business performance helps interested subjects measure profitability of enterprises This is a decisive factor for long-term financial potential - one of the important goals of business operation Analysis of business performance also helps interested parties measure the effectiveness of business management The outcome of a business operation depends greatly on the competence, skills, talents and motivation of the managers The executives are responsible for the operations of the business making financial investment decisions and building business and executing business strategies of the business The success or failure of operating an enterprise is directly reflected in the analysis of business performance Business performance analysis is also useful in planning and controlling business activities Business performance is analyzed from different perspectives and aggregated from the performance of each division in the business, so it will be a basis for evaluating and adjusting specific activities and components in the business business and business planning in accordance with the strategic goals for the next period 1.2.2 Objects and objectives of business performance analysis - Balance Sheet: is a general financial statement used to generally reflect the entire existing assets and sources of assets of the enterprise at the time the report is established The balance sheet is very important in the management, based on which we can know the entire existing assets of the enterprise, physical form, asset structure, capital structure - Income Statement: is a general report reflecting the overall situation and results in a business period of the enterprise 1.2.3 Content of business performance analysis 1.2.3.1 The analytical indicators general assessment of business performance General assessment of business results of enterprises is conducted by analyzing and examining the fluctuation of each financial indicator on the Income Statement between this period and the previous period based on the comparison of both absolute numbers and each index financial spending At the same time, analyze the indicators reflecting the use of expenses, business results of the business Pay special attention to the fluctuations of net revenue, total profit from business activities, profit before tax and profit after tax In order to make general comments on the company's business performance, financial indicators are indispensable Here are some important indicators: - Return on Asset (ROA) Return on asset is the net income on total assets This ratio is calculated by dividing the net profit (or profit after tax) of the enterprise in the reporting period (be it a month, quarter, half a year or year) by dividing the average of total assets in the same period period The figures for net profit or profit before tax are taken from the income statement And the value of assets is taken from the balance sheet The indicator showing the enterprise's ability to generate after-tax profit for its business activities is calculated as follows: This indicator shows how much profit after an enterprise income tax profit is collected in an enterprise's investment period of 100 dong of assets The higher this indicator, the better the efficiency of asset utilization of the business, contributing to improving the investment ability of the business owner - Return on sales (ROS) Return on sales is a financial ratio used to track the profitability of a joint stock company It reflects the relationship between the net profit for the shareholder and the company's revenue Return on sales in a given period is calculated by dividing the profit or profit after tax by the revenue in the period Unit is% Both net profit and revenue can be taken from the company's business results The formula for calculating this indicator is as follows: This indicator shows what percentage of profits is in revenue This ratio is positive, meaning that the company is profitable; The bigger the ratio, the bigger the profit Negative values mean that the company is losing money However, this indicator depends on the business characteristics of each industry So when tracking the profitability of the company, one compares the company's ratio with the industry average of the industry in which it is involved On the other hand, this indicator and the number of asset turnover tend to be opposite Therefore, when evaluating this rate, financial analysts often learn it in combination with the number of asset turnover - Return on Equity (ROE) Return on Equity is important because it reflects the profitability of the business owner The formula for this ratio is as follows: Because the net profit divided by net revenue is equal to the profit margin, because the net revenue divided by the average value of total assets is equal to the turnover of total assets, and because the average of total assets divided by the average Ordinary share capital is equal to the financial leverage coefficient, so there is a second formula as follows: Return on equity = Margin ratio x Total assets turnover x Financial leverage ratio On the other hand, because ROA is equal to the profit margin multiplied by the number of rounds of total assets, so: ROE = ROA x Financial leverage coefficient The ROE said how much profit the 100 per cent equity of this joint stock company generates If the ratio is positive, the company is profitable; If the company is negative, it will make a loss As well as the ratio of profit to assets, this ratio depends on the business season In addition, it also depends on the size and level of risk of the company To make an accurate comparison, it is necessary to compare this ratio of a company with the average rate of the whole industry or with the ratio of the same company in the same industry Return on equity is often compared to the rate of return on assets If the return on equity is greater than the ROA, then the company's financial leverage has had a positive effect 1.2.3.2 Criteria reflecting the efficiency of using total asset Effectiveness is a term that refers to the relationship between the outcome of achieving the objective of the subject and the cost spent by the entity to obtain that result under certain conditions The effect reflects the results of the implementation of the action goals in relation to the costs and effectiveness is considered in a certain context or condition, and also considered from the perspective of the subject research Enterprises operating in the current competitive market mechanism must pay attention to economic efficiency That is the basis for businesses to survive and grow Economic efficiency is understood as an economic category that reflects the level of the use of enterprise resources to achieve defined goals in the course of production and business Every business exists and grows for a variety of goals such as: Maximize profits, maximize revenue, maximize the useful activities of business leaders, but all the specific goals It is the most overarching goal of maximizing the value of the property for the owner To achieve this goal, all businesses must strive to fully exploit and effectively use their assets Thus, the asset efficiency of an enterprise reflects the ability of the enterprise to exploit and use the assets so that the production and business process proceeds normally with the highest economic efficiency In which: Average assets in the period are arithmetic average of total assets at the beginning and end of the period This indicator shows how many units of net revenue are generated by one hundred units of assets The bigger this effect is, the higher the asset efficiency is This higher indicator proves that the assets are moving quickly, contributing to increase revenue and is a condition to improve the profitability of the business If this indicator is low, it indicates that slow-moving assets may cause unfinished product inventories, thus reducing the turnover of enterprises  Indicators assessing the efficiency of using short-term assets of enterprises - Liquidity ratios Because the characteristics of short-term assets are highly liquid, the effective use of short-term assets is the trade-off between profitability and liquidity Therefore, when analyzing the solvency of an enterprise, the following criteria are usually used: + Current ratio: This is one of the measures of solvency of a business, the most widely used is the current ratio The current ratio shows how much assets the business can convert into cash to ensure payment of its short-term debts This coefficient measures the solvency of the business If the current ratio decreases, the ability to pay is reduced, which is a warning sign of financial difficulties If the ratio is high, it means that the business is always ready to pay its debts However, if this ratio is too high, it will reduce operational efficiency because the enterprise invests too much in limited assets + Quick ratio: Millions TOTAL COST ₫35,000 31,119 ₫30,000 ₫25,000 ₫20,000 ₫15,000 11,933 ₫10,000 ₫5,000 3,990 ₫- 735 2014 2015 2016 2017 584 2018 685 Total cost 2019 In 2015, the total cost suddenly increased to VND 31,118 million The reason is that the financial expense and management expense decreased by 17.3% and 8.03% respectively, but selling expense increased by 2272.6% Total cost plummeted from 2016 onwards Table 12: Analysis of cost-use efficiency CL Content 2014 2015 2016 2017 2018 revenue (mil) 1,718,9 1,686,10 281,48 23,45 233 CL 2015/2 2016/201 2017/20 014 Net CL 32,841 1,404,61 CL 2018/2 16 017 - - 258,025 23,223 41 -1,899 -1,768 1,666 -248 -147 131 3,434 -1,914 101 11,932 31,118 3,990 734 584 19,186 -27,128 -3,256 -150 Net profit after tax (mil) Total cost (mil) Revenue/ Total 144.06 54.18 70.55 31.96 0.40 -89.88 16.36 -38.59 -31.56 -0.16 -0.06 0.42 -0.34 -0.25 0.10 0.47 -0.76 0.09 Cost (%) Net profit after tax/Total cost (%) In the years from 2014 to 2018, the target of net revenue over total expense plummeted By 2018, only 0.4% will be left We see that the amount of annual revenue and total expenses spent in the period is always proportional, this does not bring business efficiency for businesses The company should take measures to change the management style towards the goal of increasing revenue but reducing costs The ratio of profit to total cost increases and decreases abnormally over the years In 2017, this rate was the lowest at -0.34%, which means that for every VND 100 of enterprise investment costs, the company had to make a loss of VND 0.34 in profit after tax The reason this target is always negative is because of increasing costs while profit after tax has been negative for consecutive years This is because of a developed market economy, labor needs to have a higher demand for life, from which the basic wage rate issued by the state increases, leading to an increase in enterprise costs (Total cost reduced but enterprise costs accounted for a higher proportion year by year) Managing costs is extremely difficult for many businesses, lci trading and investment joint stock company also cannot avoid these difficulties In the period of 2014 - 2018, the indicator reflecting the efficiency of using cost is always low and does not change much This shows that the company has made changes to meet the economy in managing costs appropriately and effectively but still not against the difficulties in the market The company needs stronger measures, stricter cost management to improve business efficiency in the coming years 2.3.2 Dupont Analysis DuPont analysis breaks ROE into its constituent components to determine which of these components is most responsible for changes in ROE According to DuPont analysis, ROE is affected by three things:  Operating efficiency, which is measured by profit margin  Asset use efficiency, which is measured by total asset turnover  Financial leverage, which is measured by the equity multiplier Therefore, DuPont analysis is represented in mathematical form by the following calculation: ROE = Profit Margin x Asset Turnover Ratio x Equity Multiplier ROE = x ROE = Year = ROA x Equity multiplier = ROE x x Profit margin Total assets turnover Equity multiplier 2014 -19.07% -0.11% 5.60 30.84 2015 -19.49% -0.10% 9.55 5.6 2016 18.73% 0.59% 5.54 5.81 2017 -2.62% -1.06% 0.60 2.33 2018 -1.59% -63.16% 0.01 2.08 Return on equity -1.59% Return on assets -0.72% Profit margin -63.16% Net income -147,224,842 Total costs 584,263,755 Costs of goods sold Selling generate & admin expense Sales 233,112,000 Sales 233,112,0 00 Sales 233,112,000 Depreciation Total assets turnover 0.01 Equity multiplier 2.08 Total assets 18,995,319,671Current assets Fixed assets 9,731,434,10 9,263,885,569 Cash Account receivable 546,645,579 Inventory Interest Taxes The DuPont analysis of Conpany in 2018 is shown in the chart above and breaks down how the return on equity is achieved Compared to the previous years as a whole, LCI has an advantage in its leverage ratio (Equity multiplier of 2.08 in 2017 compared to 2.33 in 2016) The total assets turnover is not good with 0.01 in 2017, and decrease from 5.6 to 0.01 during years These numbers means that the profit margin is not what carries the return on equity number for LCI This can be due to the fact that LCI focus on higher their price, takes more revenue and still cover all expenses in a tough economy The chart is shown that the return on equity reach the peak in 2016 (18.73%) In 2017, the company saw significant growth thanks to the recovery of the Fero Chromium and Fero Silicon Industry, which significant increased profit margin Figure 6: Company's ROA and ROE from 2014 to 2018 25.00% 20.00% 15.00% 10.00% 5.00% 0.00% -5.00% -10.00% -15.00% -20.00% -25.00% 2014 2015 2016 2017 2018 ROA -0.62% -1.00% 3.28% -0.64% -0.72% ROE -19.07% -19.49% 18.73% -2.62% -1.59% 2.3.3 SWOT analysis 2.3.3.1 Strengths Prestigious import-export enterprise, having good relationships with banks, departments, and agencies at all levels as well as domestic and foreign enterprises The main export products are fero chromium and fero silic, which are highly ranked in the industry, good product standards to meet the requirements of export standards to fastidious areas Democracy is promoted, the relationship between the professional division and the direct production and business division is effective, contributing to the company's profits and helping to take the initiative in management Flexibility and diversity in the mode of business, payment and product consumption 2.3.3.2 Weaknesses Passive in participating in competition, seeking to expand new markets There is no direct distribution channel to end consumers in foreign markets Product categories are not diverse There is almost no clear strategy to promote domestic products 2.3.3.3 Opportunities Opportunities for market development and customer network due to its convenient location (border province, with many border gates) are convenient for trade, exchange and trade Opportunities to build competitive advantage and comparative advantage in key products and services High-quality products that meet the needs of demanding markets are an opportunity for the company to build a strong brand in the future 2.3.3.4 Threats Market competition is getting bigger and bigger in crowded markets Competitors constantly improve, improve the process, product quality requires the company to be sensitive and active in changing to suit the situation to constantly meet new requirements in business The search and expansion of the market is not flexible causing many difficulties for the company's operation Competitors in the field of import and export can quickly dominate the market, occupying potential customers Therefore, the agility ahead of taking over the market should be promoted better Challenges from changes in policies and tariffs in the new context for exporting companies are quite obvious Many institutional changes can put the company in a difficult position in business Risk contingency plans are required to adapt to unexpected changes in new policies and socio-economic developments Obstacles from unpredictable fluctuations such as natural disasters and epidemics in the new century that people are and will face is one of the challenges of businesses Businesses need to build and accumulate themselves before experience to deal with unpredictable fluctuations Reasonably allocate the budget and improve the quality of risk management in a more professional and methodical manner CONCLUSION OF CHAPTER Based on the theoretical basis of chapter on business performance, the thesis assesses and analyzes the business performance of LCI Tranding and Investment Joint Stock Company The business performance of the company is expressed through financial indicators, revenue, profits, assets, thereby drawing out qualitative and quantitative indicators close to reality, indicating the limits restricting business efficiency of enterprises, providing solutions to help businesses develop more in the future CHAPTER 3: EVALUATION OF REAL SITUATION AND ORIENTATION TO PROMOTE EFFICIENCY OF BUSINESS ACTIVITIES OF LCI TRADING AND INVESTMENT JOINT STOCK COMPANY 3.1 Business operation orientation of the Company In the current trend, the state always encourages import and export business This is an attractive but complex field because it depends on many subjective and objective factors such as domestic and foreign markets, geographical obstacles, partners, strict government policies When building the company's direction, the board of directors saw the advantages and overcame them at the same time new difficulties and challenges in production and business activities From the advantages and difficulties, the company has given specific orientations for future import and export activities as follows: + Set the goal of importing business, especially exporting to other markets such as in Europe and America + Promote domestic business, by all measures to promote sales, expand business forms, expand markets to increase sales, increase the turnover of capital + Calculating input economic efficiency from export stage such as: Limiting risks due to price fluctuations, exchange rate differences so that products are reasonably priced, high quality, strong enough to stand on the market + Consolidating and improving the efficiency of the business management system so as to be suitable and quickly adapt to the current dynamic market mechanism  In order to boost exports to strengthen its position in the international market, the company proposes a number of measures: - Actively create sources of high quality, competitive prices - Exploit all possibilities to export by many sources, many different products - Joint venture with businesses, schools, production facilities inside and outside the industry - Improve the qualifications of officials engaged in export work - Industrial production, improving productivity and product quality strive to double the export of the previous year To achieve the need to improve the quality of products by strengthening and perfecting the management system, export processes, product quality research on longevity, can withstand long periods of time in transportation or no, implement flexible pricing policies, develop production plans that are adaptable from time to time, improve skills, train professional managers on the spot, and attract many sources of gray matter from the outside, hire good experts in the field of technology production - Improve and improve the management capacity Economic management: Strictly implement the regulations of the State on economic management, fully implement the budgetary and tax payments according to the law, strictly manage working capital and fixed assets, debt and debt collection, good management of capital resources to increase efficiency, timely settlement in accordance with the prescribed regime 3.2 Some solutions to improve the business performance of the Company 3.2.1 Measures to save costs and improve profits: - Saving cost of goods sold: Closely monitoring and having appropriate plans in the use of raw materials to avoid wasting Maximize the capacity of machinery and equipment to increase productivity, make use of the available potential of the company Upgrade production capacity such as investing in technological innovation, shortening processes or operations of the workforce but still ensuring quality The improved production capacity of the company will reduce the cost of raw material storage and help the company to adjust and plan material strategies more appropriately This will also contribute to lowering product costs and improving the efficiency of production and business activities of the company in the future Also, the Company needs to constantly maintain its machinery and vehicles to avoid serious damage because at that time, it would have to spend a lot more money on preservation costs Cost savings in purchasing, not buying in small quantities to reduce shipping costs as well as purchasing costs When purchasing raw materials, the Company should have a clear purchasing plan according to production requirements, and must check the quantity and quality of the raw material inventory The company should proactively find stable sources of raw materials and buy in large quantities to minimize transportation costs and enjoy appropriate discounts - Save selling expenses: To reduce selling expenses, the Company needs to select sales staff following the job requirements such as qualification, competence, knowledge where the Company intends to export goods to Strict management of material costs such as checking on how much is imported, exported, inventory, what purpose to export Besides, the company needs to make the most of the capacity of the means of transportation, avoid using waste car fee - Saving cost of business management: The company needs to have a specific plan of costs and the use of business management costs must be more reasonable, any unnecessary expenses should be reduced so as not to affect revenue Launching cost-saving implementation to each stage, by the company by making short-term cost estimates to help manage costs more specifically In addition, it is recommended to monitor and check periodically, monthly and have a reward regime on this issue - Saving financial costs: Interest rates on bank loans every year are very high This is also a cause to reduce the profits of the company This can be overcome by: + Save working capital, increase working capital turnover by adjusting inventory appropriately and having the fastest debt collection policy + Fixed assets which have not been used or not used effectively can be sold or leased to supplement working capital When the effective business operation earns a lot of profits after setting up funds and paying taxes to the state budget, the excess cash is not needed to use, the company must immediately deposit to the bank for collection interest, contribute to increase financial income 3.2.2 Other measures: Master the fluctuations of exchange rates If the company does not understand this issue, it will affect the pricing of exports This could lead to the company being at a loss due to undervalued pricing, or may be reduced in turnover, leading to a decrease in profits or loss of customers due to overvaluation Good relationship settlement with customers: is the main purpose in business, because customers are the recipients of products and consumers of corporate products Customers get satisfied, the new product is sold Besides, creating good relationships with suppliers is also the mission and responsibility of the company Maintaining credibility with customers is always the leading solution of the company such as delivery of the right type, the right time, the right quantity and other provisions of the contract The export environment is extremely complex, not simple, as we often say exporting is exporting our country's goods to other countries and collecting money Foreign trade professional training for Sales Department staff is extremely important and necessary task, forcing import-export enterprises to succeed, they must have a complete and flexible training policy Foreign trade will provide information on import regulations, legislation, legal policies, priorities, etc of import markets These operations are constantly improved so that the company can respond promptly to the fluctuations of the world market and need to train them to have better negotiation skills in finding new partners and in agreements on price, terms of delivery, with foreign partners CONCLUSION OF CHAPTER Through analyzing the business performance of the company, LCI has found limitations and proposed measures to improve the efficiency of the company's business In the coming period, the company that wants to achieve its development goals needs to promote the strengths and combine the above solutions in the most effective way CONCLUSION During my internship for more than a month at Lci Investment and Trading Joint Stock Company, she gave me a lot of practical knowledge from import-export business in general and business performance in particular This final internship is an opportunity for you to directly interact with business activities in Enterprises so that you can compare and compare what you have learned, and in fact, there are many many differences The difference here comes from the work carried out, all the work is in fact theoretical but depending on the company, the level of application and processing is somewhat different Although Lci Investment and Trading Joint Stock Company has been established for 11 years, it has also developed in terms of business and quality of goods thanks to a dynamic and creative workforce Management board is wise, dedicated in every operation of the company The goal in the coming time of the company is to constantly improve the quality of goods, complete production and business tasks and dominate the domestic market share and potential markets abroad During the internship at Lci Investment and Trading Joint Stock Company, based on analysis and assessment of the current situation of business operations at the company in the past years, with the desire to initially apply the learned knowledge , I bravely propose basic directions and measures to improve business efficiency at the company From a small perspective, I hope these measures will bring benefits, new ideas, contributing to the company's steady development in the future ... IN LCI TRADING AND INVESTMENT JOINT STOCK COMPANY 2.1 Overview of LCI Investment and Trading Joint Stock Company 2.1.1 The process of formation and development of JSC Investment and Trade LCI LCI... of business efficiency at LCI Investment and Trading Joint Stock Company Chapter 3: Assessment of the current situation and orientation to promote the business performance of LCI Investment and. .. and Investment Joint Stock Company 2.2.1 Business results of LCI Investment and Trading Joint Stock Company Overview of business activities of the enterprise As one of the small and medium-sized