THUONG MAI UNIVERSITY FACULTY OF ENGLISH
Trang 1THUONG MAI UNIVERSITYFACULTY OF ENGLISH
-🙞🙞🙞🙞🙞 -INTERNSHIP REPORT
Company:
V.C.P VIET NAM CLEAN POWER JOINT STOCK COMPANY
Student’s name : Le Quang DatClass : K55N4
Student code : 19D170218
Trang 3ABSTRACTS
Internships play an important role for students since they allow them todevelop a wide range of skills and experience in a genuine working setting Englishis being used more and more frequently since society is undeniably flourishing andthere is a strong increase in the desire for international trade and integration Theproportion of Vietnamese who can speak English fluently is not very great.According to this viewpoint, they tend to focus too much on grammar and aretherefore unable to reflect or interact with foreigners Being conscious of theimportance of English in business, I made the decision to work for the V.C.P VIETNAM CLEAN POWER JOINT STOCK COMPANY I made the decision to pick thisorganization as my internship location in order to better understand the businessenvironment and the present state of using English in the company.
Since its establishment in 2015, the V.C.P Vietnam Clean Power Joint StockCompany has accomplished a number of outstanding feats The main productionand business activities of V.C.P Vietnam Clean Power Joint Stock Company, whichinclude the organization of trading in supplies, materials, goods, equipment, spareparts, and renewable energy products such as solar and wind power, are alwaysplanned, organized, carried out, and under control The company additionallyoffers handling and transportation services.
I was fortunate to be given the opportunity by the Faculty of English atThuongmai University to experience what it was like to be a trainee at V.C.PVietnam Clean Power Joint Stock Company With the assistance and direction ofthe management team and staff, I was able to complete the internship report aftera month of working here (from 25 December 2022 to 31 January 2023) by puttingthe knowledge I had learned at the university into practice.
I want to express my gratitude to the teachers at the Faculty of English atThuongmai University and the staff of V.C.P Vietnam Clean Power Joint StockCompany who assisted me in completing my report My report, however, wasunable to prevent some errors in the content and layout because it was my firstexposure to the actual work and I had limited time and knowledge I am lookingforward to hearing comments and suggestions from the lectures to improve myinternship report.
Hanoi, January 31, 2023Student
Trang 4DatLe Quang Dat
TABLE OF CONTENTS
ABSTRACTS i
TABLE OF CONTENTS ii
LIST OF TABLES AND DIAGRAMS ii
LIST OF ABBREVIATIONS iv
CHAPTER I OVERVIEW ABOUT V.C.P VIET NAM CLEAN POWER JOINT STOCK COMPANY 1
1.1.Information about V.C.P Vietnam Clean Power Joint Stock Company 1
1.1.1 General introduction 1
1.1.2 Function and mission of: V.C.P Vietnam Clean Power Joint Stock Company11.1.3 Organization structure of V.C.P Vietnam Clean Power Joint Stock Company31.1.4 V.C.P Vietnam Clean Power Joint Stock Company's line of business 4
1.1.5 Labor quality of V.C.P Vietnam Clean Power Joint Stock Company 5
1.1.6 Business results of V.C.P Vietnam Clean Power Joint Stock Company .6
1.2.An overview of Marketing Department .7
CHAPTER 2: GENERAL INTRODUCTION TO THE INTERNSHIP WORK IN V.C.P VIETNAM CLEAN POWER JOINT STOCK COMPANY .9
2.1 The tasks internship process .9
2.1.1 Translating 9
2.1.2 Write and reply to emails and letters from partners 9
2.1.3 Making daily report .10
2.2 Difficulties and lessons learned during the internship at the Marketing Department of V.C.P Vietnam Clean Power Joint Stock Company 10
2.2.1 Difficulties 10
2.2.2 Experiences 11
CHAPTER 3: THE STATUS OF USING ENGLISH IN V.C.P VIETNAM CLEAN POWER JOINT STOCK COMPANY 12
3.1 The usage of English at work .12
Trang 53.2 Suggestions to improve the efficiency of using English 12CHAPTER 4: PROPOSING THE TOPIC OF THE GRADUATION THESIS 14CONCLUSION 15
LIST OF TABLES AND DIAGRAMS
NoListContentPage
1 Image 1.1 Logo of V.C.P Vietnam Clean Power Joint Stock
Company 1
2 Diagram 1.2 Organization structure of V.C.P Vietnam Clean
Power Joint Stock Company 3
3 Table 1.3 Labor quality of V.C.P Vietnam Clean Power Joint
Stock Company 5
4 Table 1.4 Business results of V.C.P Vietnam Clean Power
Joint Stock Company 6
Trang 6LIST OF ABBREVIATIONS
NoAbbreviated wordsFull phrase
1 V.C.P VIET NAM ,JSC V.C.P Vietnam Clean Power Joint StockCompany
2 HR Human Resources
3 COGS Cost of Goods Sold
Trang 7CHAPTER I OVERVIEW ABOUT V.C.P VIET NAM CLEAN POWER JOINT STOCKCOMPANY
1.1.Information about V.C.P Vietnam Clean Power Joint Stock Company1.1.1 General introduction
Vietnamese name: Công ty Cổ phần Năng lượng sạch V.C.P Việt Nam
International name: V.C.P VIET NAM CLEAN POWER JOINT STOCK COMPANYAddress: No 31 lane 139/27 Nguyen Ngoc Vu street, Trung Hoa ward, CauGiay district, Hanoi city, Vietnam
Tax code: 0106992731
Established date: September 15, 2015Representative: Pham Tien DungEconomic type: Shares
Economic field: Private Economy
The establishment and growth of V.C.P Vietnam Clean Power Joint StockCompany: On September 15, 2015, V.C.P Vietnam Clean Power Joint StockCompany was founded with an initial charter capital of VND 50,000,000,000 (Fiftybillion dong) The Hanoi Department of Planning and Investment issued BusinessRegistration Certificate No 0106992731 to the company.
Image 1.1: Logo of V.C.P Vietnam Clean Power Joint Stock Company
1.1.2 Function and mission of: V.C.P Vietnam Clean Power Joint StockCompany
Function: Since its establishment in 2015, the V.C.P Vietnam Clean Power
Trang 8Company, which include the organization of trading supplies, materials, goods,equipment, spare parts, and renewable energy products like solar and wind power,are always planned, organized, carried out, and under control Transportationservice, loading, and unloading business organization Other business divisions ofthe corporation, such as trading in car parts and other motor vehicles, trading inother machinery, equipment, and replacement parts, etc., are also supported.When products are delivered to clients, the organization constantly makes aneffort to maintain their quality.
Mission: The V.C.P Vietnam Clean Power Joint Stock Company always tries its
best to plan, organize, implement, and control business activities in order to makea profit to:
- Effectively implement the policies and decisions on personnel management,and environmental protection, and strictly adhere to the law's provisions.
- Make sure there are enough profits to grow the business andmanufacturing.
- Take care of the daily needs of corporate employees.
Trang 91.1.3 Organization structure of V.C.P Vietnam Clean Power Joint StockCompany
Diagram 1.2: Organization structure of V.C.P Vietnam Clean Power Joint StockCompany
The Board of Directors is in charge of the Company's organizational structure,which is divided into functional departments including the Sales Department,Administration-Human Resources Department, and Accounting Department.
Responsibilities of the company's departments:
- Director: In charge of determining the company's corporate objectives,strategic direction, annual business plan, and investment decisions.
- Sales Department: Tasked with knowing and utilizing the market andconsumers, choosing the best suppliers for the business, processing customer
Trang 10requests, and gathering market data to assist the organization in making the mostlogical decisions and modifications.
- Administration-Human Resources Department: Responsible for recruiting,arranging, and arranging personnel for positions in the departments; managingwages, managing the working days of employees, doing recruitment and properlyimplementing the regimes for employees General management of administrativetasks such as correspondence in and out of the company, managing stationery,and making company announcements.
- Accounting Department: Organize activities on financial planning andaccounting work of the company in accordance with the laws of Vietnam: revenueand expenditure accounting, debt management, and output invoice managementinto the company Making reports and working with tax authorities.
1.1.4 V.C.P Vietnam Clean Power Joint Stock Company's line of business
According to business registration, V.C.P Vietnam Clean Power Joint StockCompany conducts business in the following sectors:
- Services of transportation, loading and unloading, office rental, warehouse;- Trading in and importing and exporting materials, goods, equipment, spareparts, and products in the field of renewable energy, particularly solar power;
Following are some of the important products and services that V.C.PVietnam Clean Power Joint Stock Company has begun to steadily specialize in overthe course of many years of operation:
Trang 111.1.5 Labor quality of V.C.P Vietnam Clean Power Joint Stock Company
Năm Year Year Year Difference
2020202120222021/20202022/2021
Degree (person) (person) (person)Quantity(person)Propor-tion(%)Quantity(person)Propor-tion(%)Graduate andPostgraduate15 17 17 2 +13,33 0 0,00College 10 14 13 4 +40,00 -1 -7,14Professionalrange15 15 16 0 0,00 1 +6,67Otherqualifications0 2 6 2 +200,004 +300,00Total4048528+20,004+8.33
(Source: Administration-Human Resources Department)
Table 1.3: Labor quality of V.C.P Vietnam Clean Power Joint Stock Company
Table 1.3 shows that the proportion of workers with university and collegedegrees has changed significantly:
- Graduate and postgraduate degrees increase by 2 people (corresponding toa decrease of 13.33%) in 2021 compared to 2020; 2022 has no change comparedto 2021
- College level: increase by 4 people (corresponding to an increase of 40%) in2021 compared to 2020; in 2022, there will be a decrease of 1 person(corresponding to a decrease of 7.14%) compared to 2021.
- Meanwhile, employees at the intermediate professional level and otherqualifications have generally increased over the past 3 years.
It is clear that when V.C.P., JSC enters a period of stable business togetherwith business expansion, there is a strong need for hiring sales staff As a result,the company tends to hire more qualified individuals who have basic sales abilities,instead of necessary those with in-depth knowledge.
Trang 12Category202020212022Difference2021/20202022/2021Value(vnd)Proportion (%)Value(vnd)Proportion (%)1 Netrevenue17,132,4620,692,3322,085,253,559,87+20,781,392,92+6,732 Cost ofGoods Sold11,467,9512,786,4413,452,101,318,49 +11,50 665,66 +5,213 Grossprofit5,664,507,905,898.633,162,241,39 +39,57 727,27 +9,204 Selling expenses187,45250,01389,9562,56+33,37139,94+55,975.Enterprise CostManagement70,14105,16124,8735,02+49,9319,71+18,746 Profit before tax5,406,917,550,718,118,322,143,80 +39,65 567,61 +7,527.Corporate income tax1,351,731,887,682,029,58535,95 +39,65 141,90 +7,528 Profit after tax4,055,185,663,036,088,751,607,85+39,65425,72+7,52
(Source: Accounting Department)
Table 1.4: Business results of V.C.P Vietnam Clean Power Joint Stock Company
Trang 13According to the aforementioned information, the company's total income in2021 will expand by VND 3,559,870, or 20.78%, and in 2022, it will increase by VND1,392,920, or 6.73% As a result, the company's revenue is expected to expandbetween 2020 and 2022, with a gradual increase in growth rate This shows thatthe business is moving forward for the organization.
In comparison to 2020, the cost of goods sold increased by 11.5% in 2021;however, the COGS growth rate was slower than the revenue growth rate Thisdemonstrates the reduction in the company's sales and production costs Themarket is becoming more competitive, so the company must invest in more up-to-date machinery, equipment, and warehouses to aid in conducting business,consuming goods, and improving product quality However, in 2022, the rate ofincrease in the cost of goods sold will be roughly equal to the rate of growth inrevenue.
The goal for the company's gross profit is rising daily The growth rate,nevertheless, fluctuates The company's executives must develop strategies toencourage consumer spending on goods.
In 2021, selling expenses climbed by 33.37%, but by 2022, they haddramatically increased to 55.97% This demonstrates that the corporation hasincreased the volume of its construction projects in order to offer more productsto clients and increase the profits the company will realize.
In terms of fulfilling its commitments to the government, the company hasdone so entirely throughout time The corporate income tax that must be paid in2020 is 1.351.730 VND, 1.887.680 VND in 2021, and 2.029.580 VND in 2022.
1.2.An overview of Marketing Department
Duties of the Marketing Department
- Creating and growing a brand's image involves increasing brand valueand customer trust.
Trang 14- Using the information gathered, make decisions on how to enhancecurrent products or create whole new ones by analyzing and evaluating the data.
- Putting up suggestions for brand-new items, packaging, branding, andproduct design.
- Create a market expansion strategy that supports the company's growthobjectives.
- Advise the Board of Directors on marketing strategies, goods, andcustomers, including matters pertaining to brand development, the creation ofdistribution channels, the branding of new products, the identification of targetcustomers, and support Help other corporate divisions implement their marketingstrategies.
Trang 15CHAPTER 2: GENERAL INTRODUCTION TO THE INTERNSHIP WORK IN V.C.PVIETNAM CLEAN POWER JOINT STOCK COMPANY
2.1 The tasks internship process2.1.1 Translating
- Unlike other departments, the marketing department uses translation fortwo different purposes: email translation and document translation between twolanguages.
- Translating emails related to the description of products, imports, andexports of materials, tools, spare parts, and goods in the sector of renewableenergy, primarily solar power More frequently, the English-Vietnamesetranslation is used Each email is typically two pages long.
- We must be responsible for our translations because the administratorwill receive translated documents and thoroughly review them.
- Because construction requirements are involved, translating documentsis trickier than translating emails To comprehend and gather data for newlegislation on global trade conditions in import, all documents will be translatedfrom English into Vietnamese Approximately ten to twenty pages long Asinstructed, this assignment must be completed on time.
2.1.2 Write and reply to emails and letters from partners
- These emails are business inquiry letters, quotation letters, order letters,and complaint letters.
Trang 16extremely specific material and aggressive quotes If the customer's responsecontinues, we will first provide further information or have a direct discussion.
2.1.3 Making daily report
- Each intern is required to create their own report using the company'sGoogle Drive sheet after a single day of work Each person will have a unique Excel-like sheet to fill out with their tasks and an account to access.
- The management and Director will be able to effortlessly control the KPIof each team and employee in the organization with the help of this tool.
2.2 Difficulties and lessons learned during the internship at the MarketingDepartment of V.C.P Vietnam Clean Power Joint Stock Company
2.2.1 Difficulties
- Translation: Despite the fact that studied the fundamentals of translationand interpretation while a student at the University of Commerce, I lacked actualexperience, which caused me a lot of problems when I began working in theMarketing division.
It is important to note that all of the company's products are supplies,materials, goods, equipment, spare parts, and products in the power industry Theclean power industry contains a lot of challenging technical jargon; solar energy isprimarily renewable Energy-specific language is difficult to understand andnecessitates expert knowledge The translator must keep an eye out for theseterms when they are being translated.
Additionally, as the foreigner's style differs significantly from that of theVietnamese, we must choose the best translation for each version Furthermore, inorder to have a smooth translation, we need to have some social understanding,therefore this is difficult for new students and interns.
Trang 17emails, if they are not clarified and handled expertly, the relationship between thetwo parties is quite brittle For the organization to come out as professional, thistask must always be accurate in both form and content.
- Making daily reports: The intern must recall every detail of the day'sactivities After the monthly review, particularly in terms of your progress, yourwork, of course, the entire team, and regards pay, you might make things difficultfor your team if you can't report enough or are missing a few key details It'scrucial to use caution.
- In addition to working in an environment that required a great level offlexibility, I had to put in a lot of effort to constantly watch and pick up theknowledge and skills of my forebears in order to gain some worthwhile experience.Hence maximizing the value of this internship term.
2.2.2 Experiences
During nearly 1 month of internship at V.C.P Vietnam., JSC, I have learned alot of experience and skills for myself:
- I was able to put the knowledge and abilities I learned in college to useduring my internship (writing letters, emails, translating, etc.).
- Acquire more practical information, and advance my soft skills, such asmy capacity for communication and interaction with others, as well as myproficiency with office technology.
- Learn about the company's contemporary, and professional atmosphereas well as the office culture Develop solid relationships with partners and learnhow to get along with other employees in the firm.
Trang 18documents, watching the news on Vietnamese television, etc You'll be able totranslate more quickly and fluidly as a result In addition, we consider thesentence's tense while translating very carefully You will always make a goodimpression on the partners if you send letters or emails that are alwaysgrammatically correct and in the proper style.
CHAPTER 3: THE STATUS OF USING ENGLISH IN V.C.P VIETNAM CLEAN POWERJOINT STOCK COMPANY
3.1 The usage of English at work
V.C.P Vietnam., JSC is a multi-industry business that operates in a variety ofdisciplines and meets the demands of both domestic and foreign markets Thebusiness is currently establishing connections with numerous foreign partners Asa result, it is becoming increasingly vital for employees to know English in order towork for the organization As English is now widely used at work by corporatepersonnel, the language barrier is no longer an issue The majority of managersand administrative workers at the corporation can speak English, notwithstandingsome departments' limited use of and communication in the language Employeesin the Marketing department, in particular, may have specific requirements forproficiency and fluency in English.
There are many positions in the marketing division that demand English,particularly in the import and export industries English is regarded as a crucial toolfor discussions and agreements with international partners English has taken overas the primary language used for contract negotiations and communication withforeign nations.
Trang 19Additionally, only a small percentage of employees have goodcommunication and writing skills in English The majority of them struggle to talkand write in English fluently; instead, they can only read and grasp certain Englishknowledge It will take a lot of time, and there will be challenges if there areunforeseen jobs in English.
3.2 Suggestions to improve the efficiency of using English
To meet the present demand, it is imperative that personnel improve theirEnglish Since then, the corporation has also needed to develop policies toenhance employees' knowledge of and proficiency in English.
Every employee must have a self-study mindset, work to improve theirEnglish, and understand the value of English since it affects not only their own livesbut also the operations of the organization.
The corporation should actively create suitable conditions to supplement anddevelop employees' English skills with specialized training courses in addition totheir own efforts and those of the employees The company's leadership needs tocome up with a strategy to collaborate with various English centers to provideEnglish courses that will help students and staff members become more fluent inthe language English-language classes emphasize negotiating, email writing, andcontract drafting.
The company ought to have a compensation system that includes things likebonuses for people who accomplish well, raises for skilled workers, and effectiveEnglish usage at work Employees will be motivated and encouraged by this policyto work hard and develop their English.
To increase initiative and positivity in using English, the organization shouldset explicit requirements for English competence throughout the hiring processand routinely evaluate English proficiency.
Trang 21CHAPTER 4: PROPOSING THE TOPIC OF THE GRADUATION THESIS
Name of the topic " The Reluctance Problem to Communicating in Englishamong Students of the English Faculty at Thuongmai University."
Since English is now the most widely spoken language on world and isessential for international connections, the company must raise the caliber of theirhuman resources by providing them with both professional knowledge and skills.Foreign language proficiency and soft skills must be solid Therefore, V.C.PVietnam., JSC is not an exception to this Being able to communicate in English atwork offers several advantages, including promoting business success, fosteringtrust among coworkers and clients, and fostering and strengthening internationalties.
After almost a month of interning at the company's Marketing department, Idiscovered that the majority of the staff members can speak and listen in basicEnglish, which is sufficient for interpersonal communication However, theyfrequently run into grammatical and structural faults when working with contracts,documents, emails, or when they need to communicate more effectively withpartners There are certain persons who can write contracts, paperwork, and emailresponses quite effectively and fluently, but they struggle greatly withcommunication As a result, individuals frequently experience extreme lack ofconfidence and rarely enhance their English communication skills.
Trang 22CONCLUSION
The sphere of import and export commerce, as well as the transportation ofgoods, is very vital for enterprises to develop significantly in order to integratewith the development of the contemporary market economy After that, themarketing department is crucial in approaching and introducing their goods toboth domestic and international buyers The V.C.P Vietnam Clean Power JointStock Company is expanding and dominating the services industry The company'srevenue is rapidly rising thanks to the passion and work of the company's officersand employees, notably the Marketing division.
I had the chance to put the knowledge I had gained in the classroom intopractice during my one-month internship in the marketing department at V.C.PVietnam., JSC I also learned more about the company's culture, working style, andbusiness environment These worthwhile experiences will enable me to make cleardecisions about my future profession.
I sincerely looking forward to hear comments from the instructors at theThuongmai university, the Board of Directors, as well as all of the company'semployees, success in the implementation process since despite many efforts, thesummary of the internship report still has many flaws.
Once again I would like to give my sincere thanks to the V.C.P Vietnam JointStock Company provided insightful feedback that helped me rewrite and finish myinternship report.
Hanoi, January 31, 2023Student