Internship report sunlink language school vietnam (SLS)

THUONG MAI UNIVERSITY ENGLISH FACULTY INTERNSHIP REPORT Company: SunLink Language School HANOI, 2021 HÀ NỘI - 2015 TABLE OF CONTENTS LIST OF ABBREVIATIONS ii PICTURE ii DIAGRAM ii INTRODUCTION .1 CONTENT Part 1: Introduction to SunLink Language School .2 1.1 Information about SLS 1.1.1 General introduction 1.1.2 Headquarter and branches 1.1.3 Vision, Mission, and Core Values .5 1.1.4 The organizational structure 1.1.5 SLS training program 1.2 Information about the admissions department 1.2.1 One-day job description of admissions office staff 1.2.2 Monthly job description of admissions office staff 2.1 The tasks to be performed during the internship .10 2.1.1 Enrollment counseling 10 2.1.2 Pay attention to class when the teacher is late or when he/she is temporarily busy 12 2.1.3 Talk to the native teacher about his/her day job 12 2.1.4 Check attendance and call for students at the beginning of class 12 2.1.5 Some other works 12 2.2 Difficulties and experience acquired through the internship 13 2.2.1 Difficulties 13 2.2.2 Experience 13 Part The reality of using English at SunLink Language School 16 3.1 Description of the actual use of English at SunLink Language School 16 3.2 Solutions to improve English proficiency .16 3.2.1 Listening 17 3.2.2 Speaking 17 3.2.3 Reading 17 3.2.4 Writing 17 Part 4: Recommended Thesis Direction .19 CONCLUSION 20 REFERENCES 21 LIST OF ABBREVIATIONS SLS: SunLink Language School KET: Key English Test PET: Preliminary English Test FCE: First Certificate in English SYE: Set-up Your English WSC: The World Scholar’s Cup PICTURE Picture 1: Logo of SLS……………………………………………………….2 DIAGRAM Diagram 1: The organizational structure of SLS……………………….…….5 INTRODUCTION Today, the trend of globalization is taking place strongly, making English the essential language for everyone Therefore, learning English is becoming more and more popular not only for working people but also for children who will be the future owners of the country In fact, English centers are popping up everywhere This development has always been accompanied by fierce competition to attract learners This general situation is a conundrum that English centers are struggling to solve Over 14 years of development, SunLink Language School has accumulated a lot of experience in the field of admissions consulting to enhance its position and competitiveness for long-term development As an English major student at Thuongmai University, I have an opportunity to study and work at SunLink Language School for my internship This is a valuable opportunity for me to practice my English knowledge, and learn experience and skills from everyone at SLS CONTENT Part 1: Introduction to SunLink Language School 1.1 Information about SLS 1.1.1 General introduction SunLink Language School Vietnam (SLS) is a high-quality English training center established in 2007 by the decision of the Department of Education and Training of Hanoi City SUNLink was formerly known as the system of high quality English Training Center Sunrise Language School With the program of Active English, SUNLink has been receiving the trust and support of many parents and students Picture 1: Logo of SLS SUNLink is the satellite center of Cambridge English - University of Cambridge, UK (Cambridge English Exam Preparation Center) with hundreds of students receiving the Cambridge International English Certificate of Excellence each year The satellite center means that we are recognized and supported by Cambridge University in our training activities, in addition to being supported by teachers from the UK in terms of expertise, teaching methods as well as assistance in international exams SLS Professional Council are educators dedicated to the cause of human cultivation: 1/ Teacher Ha Khac Quan - Director of SLS System  Master in English teaching methodology  15 years of experience in teaching English at all levels from high school to university, is always loved by parents and students, and is a person who spreads the passion for career and training, and fostering many excellent teachers 2/ Teacher Vu Phuong Thao - Deputy Director of SLS System, in charge of Department of Cambridge English International Testing, Master in English teaching methodology with 13 years of experience in teaching from high school to university 3/ Teacher Vu Dieu Huong  Master in English teaching methods  15 years of teaching experience  Good teacher at City level 4/ Teacher Michael Bruss (Australia)  Bachelor of Science  Certificate in English Language Teaching from Cambridge English  Rich in teaching experience SLS's team of consultants and administrative offices are dedicated, responsible masters of education management, bachelor of education Vietnamese and native teachers have good qualifications and teaching methods, are dedicated and creative, and are professionally trained in each field of study Many teachers are masters, lecturers at universities, good teachers of all levels, Teachers regularly attend seminars, training programs, fostering methods with experts from Oxford, Cambridge English, Cengage, The contest for Good Teacher, Creation of teaching aids, Application of IT in teaching, is held annually for teachers to share experiences and improve teaching quality SLS always prides itself on not only talented but also passionate teachers who are willing to support students to study well and overcome age psychology, especially high school students Not only love their students, but SLS teachers are also very skillful, talented in many ways, worthy of the leadership, orienting SLS students to develop comprehensively from English to many other talents: Dancing, singing, acting, cooking are proved convincingly through many programs marking the efforts of SLS teachers and students: Halloween Festival, Moon Festival, Gala Hello, Cooking Day, Modern teaching-learning method: EXPERIENCE, MINDMAP, PROJECT, with diverse learning activities in the classroom and outdoors, maximizing the capacity and creativity of each student, create an effective learning environment to help students develop comprehensive skills, absorb and memorize knowledge in a gentle and effective way 1.1.2 Headquarter and branches  Headquarters: Building 32/211 Bat Khoi, Long Bien, Hanoi  Tel: 02438 750 005  Hotline: 0913 973 918  Website: https://sunlink.edu.vn/  Fanpage: facebook.com/ SUNLink Language School - SLS  Training institutions: • SLS Ngoc Lam: Floor 3-6, 358 Ngoc Lam • SLS Sai Dong: Sunrise Building III-A Sai Dong New Urban Area (1st floor) • SLS Ngo Gia Tu: 80 Lane 466 Ngo Gia Tu (Admissions office is located in Ngo Gia Tu Primary School) • SLS Long Bien: 32/211 Bat Khoi (opposite Long Bien Primary School) • SLS Cau Giay: 249 Mai Dich, Cau Giay • 885 Tam Trinh - Hoang Mai – Hanoi 1.1.3 Vision, Mission, and Core Values Desiring to bring a dynamic learning environment, comprehensive learning and development opportunities, contributing to training a young generation of confidence, bravery, creativity, and good in foreign languages to actively contribute to the process of international integration Always making continuous efforts with the goal of expanding the scale and improving the quality to meet the increasing requirements of the society to learn foreign languages, building SunLink to become a brand in the field of education and training of the Capital 1.1.4 The organizational structure Board of director Operating department Specialized Department Admissions Department Teacher department Marketing Department Accounting Department HR Department Diagram 1: The organizational structure of SLS 1.1.5 SLS training program TRAINING PROGRAM: ACTIVE ENGLISH for 4-18 year old students Team/ Level Class Course book Highlighted/ Key points Group Pre-school D1 Discovery Learn with Ollie - Effective topic-based learning (LwO1) D2 Learn with Ollie (LwO2) method for children starting to learn - Activity "4 in 1": English – D3 Learn with Ollie Music – Art – IQ (LwO2) - Test: Oral and on paper test (Listening - Speaking using pictures) - Materials: Student card, Picture cards, Word cards, story cards, stickers, pop-outs, smart bag, Worksheet, Test, LAB: CD-ROM, Warm-up song, Project,… Pre-Starters PS Primary Our World - Stepping stone for students in Starters grades 1-2 to start learning English S1 Starters Pre-A1 Movers S2 M1 A1 Explore Our - Develop comprehensively World (EOW1) skills Explore Our - Cambridge Starters (Pre-A1), World (EOW2) Movers (A1), Flyers (A2) Explore Our World (EOW3) M2 Explore Our World (EOW4) Flyers F1 A2 F2 - Test: Listening, Speaking (Native teacher), Reading Writing - Materials: Stickers, Cutout, Picture cards, Smart bag, Explore Our Worksheet, Test, LAB: DVD, World (EOW5) Warm-up song, Project,… Explore Our World (EOW6) KET K1 (IF) (Key English Junior+ K2 (I1) Impact - - Cambridge KET (A2), Foundation + E6 PET Impact + E7 IELTS 6.5+ Test) A2 PET P1 (I2) Impact + E8 (Preliminary P2 (I3) Impact + E9 (B1), FCE Communicate (B2), confidently and grasp firmly grammar - Test: Listening, Speaking English (Native teacher), Reading – Test) B1 Writing FCE FC1 (I4) Impact + E10 Picture (First Certificate in English) FC2 (I5) Impact + E1112 B2 SYE (Step- SYE1 English Consolidate up Your SYE2 English general SYE3 English SYE4 English SYE5 English 10 SYE6 English 11 SYE7 English 12 WSC1 The World bag, Warm-up song, Project,… Updated Public Smart Worksheet, Test, LAB: DVD, I6 and emphasize knowledge, support students who are not ready for Cambridge English skills or just want to learn Grammar - Confidently speak English in Speaking/ Junior cards, IELTS 6.5+ English) Primary - Materials: Stickers, Cutout, public - Equip skills and knowledge WSC2 Scholar’s to interview Cup International Speaking Contest: Debating, Writing, Dialectical Teamwork, for WSC Thinking, Searching information/knowledge 1.2 Information about the admissions department Admissions office is the place to receive admission requirements, they will take care of as well as manage the classroom, manage the entry book,… 1.2.1 One-day job description of admissions office staff  Open the computer for timekeeping on Facework for  Schedule day's work and them  Clean office  Check the classroom equipment  Check Forum  Call to enroll new students  Collect tuition fee and sell materials  Inventory funds and close the office diary at the beginning of the shift  Incense  Post to Facebook  Update roomchart (when changes), class progress every Friday  Cover the general situation of classrooms via camera, and intervene as needed  Handle arising situations with parents, students, and teachers  Do Study report  Plan to order Test, Worksheet for the whole month and week  Receive Test, Worksheet from the Specialized Department  The infrequent work  Turn on the TV, play the clip  Prepare class notebooks, pictures for each unit  Pick up students on the 1st floor  Write the teaching diary for Native Teacher  Take class attendance and make phone calls to absent students 1.2.2 Monthly job description of admissions office staff  Report new student, student off every month (the last day of the month)  Plan to collect tuition fee next month (before 24 o'clock on the last day of the month)  Order stationery, materials, stickers from Human Resources Department (25th of the previous month)  Give out stickers to the class homeroom teachers (the first week of the month)  Summarize the timekeeping for teachers (before the 3rd of the next month)  Do statistics of broken teaching aids and then send mail to the HR Department for additional issuance  Do statistics of the worksheets needed for the new month  Plan to start the class for the new month (before the 28th of the previous month)  Inventory the materials at the end of the month (the last day of the month)  Synthesize Student of the Month (30th of every month) Part 2: Introduction to the internship process at SunLink Language School 2.1 The tasks to be performed during the internship 2.1.1 Enrollment counseling This is my main assignment while doing the internship at SunLink I conduct enrollment counseling not only directly when parents come to the center but also indirectly through the phone call For telesales, the golden hour is from a.m to 11 a.m and from p.m to 4:30 p.m  Admission process  Step 1: Consultation Admission staffs smile and greet when parents enter the office and invite them to sit Admission staffs spend the first few minutes asking questions and getting acquainted Don't get into the matter right away Warmly, enthusiastically answering questions from parents Admission staffs ensure to memorize the courses: Name, textbook, publisher He/she should also give accurate information to parents about tuition fees, learning support regimes Special attention should be paid to information about Native Teachers: Native teachers teach the main content of the lesson, help children pronounce correctly, speak English naturally, and have better communication reflexes  Step 2: Interview and entrance examination Admission staffs ask a few questions to get general information Example: What grade are you in the school? Where did you learn English? If yes, for how long? What curriculum you learn? Admission staffs send students to an empty room to check admission Students will then take a scripted Speaking test When the results of the entrance test are available, students will be placed in grades according to their level  Step 3: Pay tuition fees Parents choose the form of tuition payment: sessions, 24 sessions, 36 sessions or 72 sessions and pay the full fee by cash or bank transfer  Step 4: Complete Admission Document Parents fill in full information (especially information about phone numbers, email or Facebook addresses and information about students' class and school) before signing the enrollment form Admission staffs note that parents by signing the enrollment form, they have agreed to the terms, rules and regulations of SLS, avoiding questions when problems occur Admissions staffs always send parents a notice about the Tuition fee, please always save your signature  Step 5: Admission After completing the enrollment procedures, admission staffs will print the Receipt on the Faceworks, record the schedule for parents and remind them to send their children to school on time  Step 6: Students take the first lesson Admission staffs take care of students at the beginning of the class Introduce the child to the homeroom teacher and classmates (if the student enters the current class) With the first session being the opening session, the homeroom teacher was required to arrive 10 minutes early, the admission staff brings the student to the class and introduce to the teacher and friends who arrived early  Step 7: Take care of students after the first lessons After the first sessions, the admission staff is responsible for calling parents to ask about their child's performance at SLS  Step 8: Enter the books: The admission staff enters the new student's name into the Ledger, Attendance list, as soon as the parent completes the admission procedure (within the day) 2.1.2 Pay attention to class when the teacher is late or when he/she is temporarily busy Sometimes the teachers at the center had a sudden problem or the parents of the students needed to see the teacher urgently that they could not immediately enter the classroom, I was assigned to look after the class At such times, I will help students review words learned in the previous lesson by asking them the meanings of the images printed on the picture cards 2.1.3 Talk to the native teacher about his/her day job Usually, native teachers are expected to arrive at least minutes before the start of class My task is to talk to him/her about things such as: starting time of each class, how long it will take, which room is in class, 2.1.4 Check attendance and call for students at the beginning of class    Prepare Attendance list Go to class to check the attendance after 10 minutes of class Exactly count the number of students present, check the number of students  attending class compared to the teacher's first book to see if there is a match Check attendance on Facework: Go to Class attendance > Add new > Enter  class name, teacher's name, Have a native or no native teacher, > Update Call parents of absent students to ask for the reason and remind them to go to  center the next day (15 minutes after class) Write in the item on Attendance list of call history (avoid parents who don't answer the phone having questions) 2.1.5 Some other works      Cleaning offices, classrooms Creating classes in progress Collecting tuition fee Importing customer data on Facework 2.2 Difficulties and experience acquired through the internship 2.2.1 Difficulties 2.2.1.1 Using English Because primary school students at SunLink account for about 80%, the English used to communicate with them must be simple words with short structure Besides, the teachers at the center often use some fixed sentence patterns to communicate with the students so when I use English to converse with students they often find it difficult to understand what I say As a result, I have to try to use words that are easiest to understand and communicate with them and observe how teachers communicate with them so that I can interact effectively with students 2.2.1.2 Using Facework Facework is a software program that is required to be used at SLS It is used to time employees and manage almost every office job Therefore, proficient use of this software is a must while I'm working here During the internship I had a lot of trouble with this software Although it is not complicated, it includes a lot of small functions inside with each item having its own attention so I often get confused between the items 2.2.1.3 Telesale It is the fact that English centers are appearing more and more To get the new students, telesales is extremely important However, in the process of implementation, I encountered a lot of rejections from parents for reasons such as: I am busy calling back later, my child is studying at another English center, I currently have no need for my child goes to learn English at the center, 2.2.2 Experience After a month's internship at SLS, I got to know most of the students in the center and no longer found it difficult to communicate with them Moreover, proficient use of Facework software makes my job much easier In particular, I learned some valuable experience in admission counseling  The secret to effectively sale First: Choose the time subtly A transaction may end in a few minutes, but there are also transactions that can close the sale after many negotiations the ingenuity , sophistication is extremely important in the art of selling Therefore, it is essential that you realize the time is ripe, maybe when the customer has all the questions answered Don't be too hasty, but don't hesitate to make your chances fly Second: Avoid wordy Don't be rampant, make customers agree by emphasizing the points that make up their real needs or wants with gestures, poses, words Third: Create scarcity For procrastinating customers, create the mindset: buy now or else it will run out This way your customers fear "lost" This is a very common "sale promotion" method, but if you are not skillful, it can cause "your stick to hit your back" Fourth: Provide a deal to the customer When it's close to the possibility of signing, but the customer still asks for a discount, pull out a reward or relative service For example, giving away a certain piece of software when a customer buys a computer, or increases the warranty period, or increases the preferential terms in the contract This will add more value to your service Fifth: Suggest customers When every situation shows that the customer is ready to buy - don't try to go around offering, go directly For example, you could say “We can meet on Monday morning; does it match your schedule? ”, or“ I'll send you the commitment this afternoon ” Part The reality of using English at SunLink Language School 3.1 Description of the actual use of English at SunLink Language School SunLink teachers always try to bring English into all activities of students For example, for students, saying "hello" on arrival and "bye" at the end of class in English is always done In addition, when students put their shoes in the wrong place, the teacher will say "Please put your shoes in the right place" Or, when reminding students it's time to enter class, the teacher will say "Class move to the room , please" All are used in English so that students feel familiar with English, thereby stimulating students' excitement In the classroom, how teachers use English to teach and communicate with students varies from class to class For kindergartners or grades and 2, the teacher will use 50% of English and the remaining 50% is Vietnamese In this case, the teacher will first speak in English and then translate again in Vietnamese so that the students can understand what the teacher is saying For students from grades to 7, English is used about 70% For these classes, teachers only repeat in Vietnamese when they feel that sentences using words make students difficult to understand or there are some things to pay attention to in the lesson For students in grade and above, English is used about 90% in the classroom The difficult words will be explained more simply by teachers in English and teachers will minimize the use of English by students 3.2 Solutions to improve English proficiency Listening, speaking, reading, and writing are the four language skills we need to develop for complete communication To achieve these four basic language skills, you need to make English part of your life It means that you should expose yourself to English as much as possible because practice makes perfect 3.2.1 Listening Listen to music –you can listen to all kinds of music as long as you like but pay attention to the lyrics (sometimes reading the lyrics may help you understand the song) Watching foreign movies or entertainment programs is a way many people use to improve their listening skills Watching with subtitles and then, when you feel more comfortable, without them Watch with subtitles and then, when you feel more comfortable, you can stop using it This will help your ears to be getting used to the sounds of the language Attend exhibitions, talks, etc in English organized by English speaking schools or communities 3.2.2 Speaking Find an English speaking conversation partner First of all, it's important to find native speakers to practice with We can go to places where many people from English-speaking countries like Ho Guom to practice with them Joining an English-speaking club is also a good idea, Talk and record yourself This may sound funny, but it will help you realize how you can improve by repeating the recording several times till you feel happy with the results 3.2.3 Reading Read books in English and articles on the web It will help you increase your vocabulary significantly Switch the operating system of your mobile phone, your PC or tablet into English Associating a function with a certain word, will improve your vocabulary 3.2.4 Writing Write down words or expressions you think useful with their meaning and examples If you see them in sentences you will remember them better 2 Write comments in English blogs At present blogs are websites that resemble journals Lots of people use them to expose their ideas on a certain topic or to explain things One common feature of all these blogs is that they are interactive: the readers can make comments or debate the ideas stated in the blog That means you can develop your writing skills Part 4: Recommended Thesis Direction After a month of internship, I have noticed that in the classes with preschool and elementary students, writing skills are poor because students cannot remember words Therefore, when writing the lesson, they often have to look continuously at the board, which is time consuming Besides, there are some students feeling shy when speaking English Even though sometimes they know the answer, when the teacher asks them they can't say anything This makes their speaking skills not good Through the above situation, I propose the thesis topic is "Solutions to improve English speaking skills" CONCLUSION In the current competitive market economy, when people's lives are increasingly improved, businesses in general and SunLink in particular need to constantly innovate service quality After a month's internship at SunLink Language School, I successfully finished my internship I am very grateful for the help of my instructor Ms Hoang Thi Anh Tho and the dedicated guidance of my supervisor Ms Vu Dieu Huong and the staff at SunLink Thereby, I have accumulated for myself useful knowledge, especially related to the field of admission consulting Once again, I would like to thank SunLink for creating the favorable conditions to help me complete this internship REFERENCES https://sunlink.edu.vn/gioi-thieu-ve-sls-sunrise-language-school/ Office diary notebook - SunLink Language School Internal documents - SunLink Language School ... complete this internship REFERENCES https:/ /sunlink. edu.vn/gioi-thieu-ve-sls-sunrise -language- school/ Office diary notebook - SunLink Language School Internal documents - SunLink Language School ... everyone at SLS CONTENT Part 1: Introduction to SunLink Language School 1.1 Information about SLS 1.1.1 General introduction SunLink Language School Vietnam (SLS) is a high-quality English training... afternoon ” Part The reality of using English at SunLink Language School 3.1 Description of the actual use of English at SunLink Language School SunLink teachers always try to bring English into