INTERNSHIP REPORT KBL VIETNAM LIMITED COMPANY

Being allowed by English Department – Vietnam University of Commerce, I have gratefully experienced as an intern in KBL Vietnam Limited Company.. After one month from 02/01/2018 to 26/01

VIETNAM UNIVERSITY OF COMMERCE

ENGLISH DEPARTMENT

- -INTERNSHIP REPORT

Internship place:

KBL VIETNAM LIMITED COMPANY

Student: Pham Thi Thu Thuy

Class: K50N7 Student Code : 14D170468

Hanoi - 2018

TABLES OF CONTENTS

TABLES OF CONTENTS i

INTRODUCTION ii

LIST OF ABBREVIATIONS iii

LIST OF TABLES AND DIAGRAMS iv

PART I: AN OVERVIEW ABOUT KBL VIETNAM CO., LTD 1

1.1 General introduction about company 1

1.2 Process of formation and development 1

1.3 Core value 1

1.4 Organizational structure 2

1.5 The services provided by KBL VIETNAM CO., LTD 3

1.5.1 Consultancy 3

1.5.2 Supporting 3

1.5.3 Head-hunting 4

1.6 Company Culture 4

1.7 Target Customer 4

1.8 Vietnam market 5

1.9 Business situation analysis 5

PART II: INTERNSHIP DESCRIPTION 7

2.1 Specific task and responsibility 7

2.1.1 Translation 7

2.1.2 Interpreting 7

2.1.3 Accounting support 7

2.2 Difficulties and experience learned from the internship 7

2.2.1 Difficulties from the internship 7

2.2.2 Experience learned from internship 8

PART III: THE USE OF ENGLISH IN REALITY AT KBL VIETNAM LIMITED COMPANY 9

3.1 The use of English in reality 9

3.2 Recommended solutions to improve English skill for employees working at KBL Vietnam 10

PART IV: TOPIC TO STUDY 11

CONCLUSION 12

We are living in a global world and Vietnam has entered the period of renewal The wave of FDI enterprises invest in Vietnam has increasing rapidly This is not only

a big opportunity but also a hard challenge for Vietnam when going global A number

of foreign enterprises in Vietnam have increased implementing the needs for high quality of human resource English is one of the most important strengths for candidates to impress the employers Working in a professional environment with foreigners in the field of investment consultancy, finance analyzing requires employees to make use of language skills in a high level

Being allowed by English Department – Vietnam University of Commerce, I have gratefully experienced as an intern in KBL Vietnam Limited Company After one month (from 02/01/2018 to 26/01/2018), under the valuable support and instruction of managers and colleges in the company, I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report

I would like to express my gratitude towards teachers at English Department – Vietnam University of Commerce as well as my managers and colleges in KBL Vietnam I look forward to receiving comments and suggestions in order to perfect the paper

Hanoi, February 20, 2018

Student

Pham Thi Thu Thuy

LIST OF ABBREVIATIONS

- Co., LTD Limited Company

- VND Viet Nam dong

- No Number

- CEO Chief Executive Officer

- FDI Foreign Direct Investment

LIST OF TABLES AND DIAGRAMS

No Name Content Page

1 Diagram 1 Company’s organizationalKBL Vietnam Limited

structure

7

2 Table 1 Vietnam Limited Company inBusiness results of KBL

three recent years

12

PART I: AN OVERVIEW ABOUT KBL VIETNAM CO., LTD

1.1 General introduction about company

- Name: KBL Vietnam Limited Company

- Head office: 10th floor, SUDICO HH3 Building, Me Tri Road, My Dinh Ward, Nam Tu Liem District, Hanoi, Vietnam

- Branch office: Room 3A01 Empress Tower, 128-142 Hai Ba Trung Street, DaKao Ward, District 1, Ho Chi Minh City, Vietnam

- Tax code: 0104101718

1.2 Process of formation and development

- The company was established under Decision No 0104101718 on 11 August,

2008 The chartered capital was 20 000 000 000 VND

- Chief Executive Officer is Mr An Young Hee

- The company has been operating for 10 years and has reached many achievements More and more partners put their trust in KBL and look forward to continuing co-operate in the future

1.3 Core value

KBL VIETNAM CO., LTD is a FDI (Foreign Direct Investment) company with 100% capital invested by Korean The company has been developing strongly, rebranding swiftly, gaining trust and receiving appreciation from domestic and foreign partners Especially, the company has had a chance to co-operate with important partners like Samsung, Lotte, Hansol, etc The experience of working with those big co-operations drives the company towards The trust comes from partners is the key to help company growing more strongly and building sustainable development

1.4. Organizational structure

Diagram 1: KBL Vietnam Limited Company’s organizational structure

- Mr An Young Hee is the founder, the CEO, and also the main shareholder of the company

- Mr Kim Young Seok is the deputy director

- Mrs Vu Ngoc Mai is general manager

Roles and functions of each department in the company

- CEO: To exercise the rights and duties assigned in accordance with the

provisions of the Enterprise Law 2005, relevant laws

- Deputy director: To support the CEO all the duties, setting up a business plan,

finding out and analyzing the market, building customer incentives, seeking markets and developing sales activities to potential clients

- General manager: To identify objectives, works and estimated resources

needed to implement the project; manage activities of all departments; seeking markets and developing sales activities to potential clients

- Head-hunting Department: Security for corporate human resources are

managed and used effectively, to advise and assist the CEO of the organization and

Head-hunting

Department

CEO

Deputy Director

Consulting Department

General Manager

Supporting Department

Accounting Department

personnel, labor, wages, emulation reward, inspection, security and defense, legal Also finding candidates as requested of the customer

- Consulting Department: Investment and business establishment consultancy;

business management consultancy in accounting, audit, commerce

- Accounting Department: To advise the company's leaders in the field of

administrative operations and financial accounting of the company, advise orientations and measures, regulation of financial management, implementation the financial decisions of directors and implementation of accounting work effectively and economically, avoid waste, regulations, regimes under the current regulations

- Supporting Department: To support the foreign labors working in Vietnam in

visa-applying, visa-extension, work permit, residence card

1.5 The services provided by KBL VIETNAM CO., LTD

1.5.1 Consultancy

KBL Vietnam Limited Company with 10 years in field of consultancy Consulting team members have pledge to serve the customers with all the cares With such areas like:

- Investment consultancy

- Business establishment consultancy

- Audit consultancy

- Marketing consultancy

- Tax consultancy

KBL Vietnam is one of the top-qualified companies in consultancy in Hanoi The company has been providing consultancy service for foreign organizations, businesses and individuals with quality assurance, with quick speed and ensured optimum cost With such top quality, customer service processes and professional attitude, KBL Vietnam has successfully implemented many projects and has become a trusted consulting services prestige and credibility with the domestic organizations and enterprises as well as abroad ones

1.5.2 Supporting

KBL Vietnam has supported many foreigners working in Vietnam in setting up paperwork and settling down when they have not been familiar with life pace in Hanoi yet Some areas are requested the most in supporting can be listed as:

- Visa-applying support

- Visa-extension support

- Paperwork translation

- Immigration procedures support

- Residence card

- Work permit

Many foreign labors have put their trust in KBL Vietnam in helping them to prepare for a convenient life in Hanoi It is the big motivation for the supporting team members to serve better and better

1.5.3 Head-hunting

Many partners came to KBL Vietnam to find a support in finding candidates working for their companies With all the trust from the partners, KBL Vietnam has been trying to be the prestige place, a trusted link between employees and employers

1.6 Company Culture

Over 10 years of operation, the company has built for itself a culture characterized KBL, namely:

- Each colleague is a friend, a relative

- Sharing difficulties at work

- Sharing puzzling issues in life

- All members behave sincerely, closely as family members Each member as long adhered to know each other more and more

1.7 Target Customer

Being organized by a Korean CEO – Mr An Young Hee, KBL Vietnam defines the target customers are Korean enterprises which want to invest in Vietnam and support them to complete administrative procedures Mr An Young Hee understand how a Korean company is organized and also the Korean working style This is a big advantage of KBL Vietnam when competing with others companies in the same field Koreans attach much importance to culture, ritual They are also famous for being strict about work It is required that the employees need to be smart, careful and creative when dealing with Korean customer

KBL Vietnam had a chance to co-operate with many famous Korean enterprises like Samsung, Lotte Department Store, Hansol, Imaxis Digital Studio, etc Working with big enterprises helps KBL Vietnam to gain more experience and to perform better

in the future Service is a strict area that needs to be really careful and considerate To serve the customer perfectly is the goal that every service company wants to achieve

1.8 Vietnam market

Vietnam is the country that the company was founded and is the main market of KBL Vietnam In Vietnam, the company has two main offices in Hanoi and Ho Chi Minh City With the huge amount foreign enterprises invest in Vietnam, we can see that the demand for consulting is growing With professional, experienced and numerous staff and collaborators, KBL Vietnam is a reliable provider for many foreign organizations, agencies and businesses in the country The company has provided consulting services with high quality to many agencies in many areas Some prominent customers of the company can be listed as: Samsung, Continental 72 Landmark Hotel, Lotte Department Store, Hansol Co., Ltd, Emart Mall, and a lot of agencies and other organizations

1.9 Business situation analysis

Business results of KBL Vietnam Limited Company in the three recent years are shown in the following table:

No Criteria 2014 2015 2016

01 Revenue from providing

services 10.661.986.265 11.137.488.376 12.538.146.209

02 Net revenue services 10.661.986.265 11.737.488.376 13.538.146.209

03 Cost of goods sold 8.375.196.755 8.506.417.332 9.351.895.106

04 Gross profit from

services (04 = 02-03) 2.286.789.510 2.631.071.044 4.186.251.103

05 Enterprise Management

Cost 186.013.956 201.406.923 360.647.356

06 Net profit from

operations (06 = 04-05) 2.100.775.554 2.429.664.121 3.825.603.747

07 Other income 40.471.548 37.387.429 36.147.875

08 Other costs 29.454.854 27.275.105 26.152.908

09 Other profits (09 =

07-08) 11.016.694 10.109.324 9.994.967

10 Total profit before tax

(10 = 06 + 09) 2.111.792.248 2.439.773.445 3.835.598.714

11 Current enterprise

income tax expense 402.389.584 426.718.390 685.517.228

12 Profit after tax

(12 = 10-11) 1.709.402.664 2.013.055.055 3.150.081.486

Table 2: Business results of KBL Vietnam Limited Company in three recent years

(Source: Finance reports from KBL Vietnam Limited Company)

Over the business results of the company, we can see that the company's revenue has continued to increase over the years Especially, the company’s revenue in 2016 was 3.1 billion, which was 1.5 times higher than those of 2015 Therefore, the revenue rose to more than 12 billion shows that business activity of KBL Vietnam is now growing more and more

PART II: INTERNSHIP DESCRIPTION

2.1 Specific task and responsibility

The target customer of KBL Vietnam is foreigner So that dealing with customers and preparing paperwork in English are 2 important parts every employee needs to know With the valuable support and instruction of managers and colleges in the company, I was able to apply the knowledge obtained at university into practice This

is one of the most important experiences that will help me to complete myself and be able to apply for the future job

2.1.1 Translation

KBL Vietnam has to deal with much paperwork from foreigners every day These are contract, certification, work permit, designation, etc I translated the paperwork from English into Vietnamese and vice versa

2.1.2 Interpreting

The target customer of KBL Vietnam is foreigner Therefore English is a link that helps everyone to connect with each other My main work was interpreting for the Koreans, supporting them in making a consultancy and law business

2.1.3 Accounting support

I helped to support accounting department in arranging paperwork, preparing invoice in English to send to customer and calculating service fee correctly

2.2 Difficulties and experience learned from the internship

2.2.1 Difficulties from the internship

While being an intern working at KBL Vietnam, I had got valuable support and instruction of managers and colleges in the company But I could not avoid getting some difficulties in the work due to the lack of experience These difficulties not only did not make me feel disappointed but also help me to keep trying more and more

- In the first day of being an intern, I took the responsibility to translate the background check (criminal records) certificate of the foreign customers from English into Vietnamese I got some trouble in facing with legal terminology Because my major is Business English, it is not easy for me to translate legal paperwork perfectly But then I got the supports from my manager – Mr Nguyen Xuan Bach, head of

Consulting Department I could not finish the internship well without his encouragement and advice

- Being an interpreter, I also got some difficulties while interpreting from English into Vietnamese for Korean customers The accent of Korean people speaking English

is quite hard to understand It made me a while to recognize all the words the customer said Working with Korean customers more and more helped me to get over this difficulty quickly when I got familiar with it

- This is the first time I had ever worked in a professional office, so that it is not easy for me to use all the equipment like printer, scanner, cash register, etc competently However, I was guided by my managers and colleges and now it is no longer the difficulty for me

2.2.2 Experience learned from internship

I have learned so many things from being an intern working at KBL Vietnam These valuable experiences will be the firm foundation for me to keep moving on in the future career ladder

- As a translator, I had a chance to level up the vocabulary The paperwork I had

to translate all related to law, business and accounting Dealing with these terminologies helps me to expand the vocabulary and to apply pragmatics in theory into reality

- As an interpreter, my reacted skill had been improved in a higher level I learned how to deal with foreigners in the right way It also helped me in improving listening and speaking skill

- Though accounting is not my major, working as an accounting supporter is a big experience for me to learn how to deal with numbers Nowadays, employers are looking for an individual who can take more than just one task at work I believe that experience I got from being an accounting supporter will be the advantages for me to enhance with the future employers