INTERNSHIP REPORT Viglacera glasskote limited liability company

TABLES OF CONTENTS ACKNOWLEDGEMENT Viglacera GlassKote is a limited liability company operating mainly in the field of glass manufacturing and supplying products made by glass The company has generated its competitive advantages by applying the world’s advanced technologies as well as encouraging research activities in order to create and grasp the latest technologies in efforts to maximize the company’s resources, ensure the national substantial development goal and bring various selections to architects, design consultants, interior companies and consumers, Being recommended and allowed by English Department – Thuong Mai University, I have gratefully experienced as an intern in Administrative Division of Viglacera GlassKote Limited Liability Company After one month (from 02/01/2018 to 26/01/2018), under the valuable support and instruction of managers and colleges in the company, I was able to apply the knowledge obtained at the university into practice, meanwhile collecting basic information to complete the internship report I would like to express my gratitude towards teachers at English Department – Thuong Mai University as well as my managers and colleges in Viglacera GlassKote Co., Ltd I look forward to receiving comments and suggestions in order to perfect the paper Hanoi, January 18, 2018 Student Do Minh Cuong LIST OF ABBREVIATIONS Viglacera GlassKote Co., Ltd VGC KPI Viglacera GlassKote Limited Liability Company Viglacera GlassKote Company Key Performance Indicator LIST OF TABLES AND CHARTS PART 1: OVERVIEW OF VIGLACERA GLASSKOTE LIMITED LIABILITY COMPANY 1.1 General information of Viglacera GlassKote Co., Ltd 1.1.1 General information of Viglacera GlassKote Co., Ltd Viglacera GlassKote is a limited liability company Viglacera GlassKote is established by the join-venture between Viglacera and GlassKote in Asia - GlassKote Malaysia (Sdn.Bhd) in Vietnam market since 2007 Table 1: General information of VGC Name of the company Minh Nam Travel Limited Company Logo Trade name Abbreviation name Certification of business registration Address Tel Email Website Viglacera GlassKote Limited Liability Company Viglacera Viglacera GlassKote Co., Ltd 0102173146 No 02, Hoang Quoc Viet Street, Nghia Do Ward, Cau Giay Distric, Hanoi (84.4) 0437914838 vietdungvgk@gmail.com http://www.glasskote.com.vn 1.1.2 Foundation history, function and mission Established in February 25 2007, Vigalacera GlassKote is a join venture company with Malaysia partner – GlassKote Malaysia On the first year of operating, the headquarters of the company is placed in Hanoi city with the responsibility of glass manufacturing and supplying made-by-glass products One year later, on the date of July 15, the company had its new branch which covered the area of dedicated designing activities in Ho Chi Minh city After nearly 11 years of presence in Vietnam market, Viglacera GlassKote colour glass has confirmed position with quality, value and use With thousands of colours and applications, GlassKote colours glass offers rich and diverse choice for Architects, Design consultants, Interior companies and Consumers Now, the products of Viglacera GlassKote has contributed to increase the value used for the construction, brand value, utility housewives Products of GlassKote are used from the small corner of the kitchen to the Shopping center, the Luxury hotel and Brand of the Groups on nationwide Viglacera GlassKote join venture wishes to give the customers the satisfaction of quality, service and supply uniform products: GlassKote colours glass; Glass and glass curtain wall; Design consultancy “Living colours for glass” 1.1.3 Major business areas Viglacera GlassKote Co., Ltd mainly performs in manufacture and supplying as:  Glass manufacture: The company stresses on providing pressure and non-pressure proof colored glass as well as white glass made by Glasskote technology They are used for decorating, advertising and building  Supplying made-by-glass products such as hydraulic door, shower cabin, glass stairs, glass railing, glass roof and mirrors 1.1.4 Core markets, partners and products Viglacera GlassKote Co., Ltd is specialized in the fields of glass manufacturing with Glasskote coloring technology and distribution of high quality glass goods throughout Vietnam’s market and mainly in big cities of Vietnam Numerous projects are conducted in such several cities such as Nha Trang (Crowne Plaza), Da Nang (Sun Villas), Ho Chi Minh (Novotel, Norfolk and Caravelle Hotel), Hanoi (JW Marriot Hotel),… Some typical partners of Viglacera GlassKote Co., Ltd are AA Interior Design Corporation, Coteccons Construction Joint Stock Company, Maritime Bank, OZ Interior Design Corporation, Kin Long Construction Hardware Expert,… Image 2: Some typical partners of VGC Viglacera GlassKote Co., Ltd’s key products consist of three sectors, which are:    - Glasskote colored glasses: Kitchen glass Glass for decorating Billboard advertising glass Wall glass Elevator glass Partition wall glass Reception desk glass White glasses: Hydraulic wall glass Shower cabin glass Railing glass Stairs glass Roof glass Faỗade wall glass Mirrors: Mirrors for decorating Colored mirrors Imported mirrors Image 3: Some core products of VGC 1.2 General information of internship division – Administrative Division In Viglacera GlassKote, the administration division is responsible for four main duties: Data Processing This involves organizing written records and accurately typing the information into the computer system Human resources assistants may process and regularly update personnel, payroll and job applicant records Administrative assistants input and update different types of records, based upon the business or department in which they work This may include client, sales or medical records Administrative and human resources assistants are also often in charge of generating monthly or annual reports or spreadsheets using the information they've entered into the system File Maintenance Administrative staff are responsible for maintaining the office files They must file, label, organize and respond to requests for files from their supervisors or other departments Administrative assistants often maintain general office files including client, accounting and contract files Human resources assistants must maintain employee, applicant and payroll files in addition to the general office files Since most of these files contain confidential information, human resources assistants are also responsible for developing and following the proper procedures to keep these files secure Communications Administrative division is responsible for communicating with clients, outside vendors and staff members on behalf of their employer They greet customers, answer the phone, take messages and set up meetings Human resources assistants may also assist their supervisors by setting up job interviews, screening applicants, corresponding with applicants, verifying references and training new employees on company policies Both administrative and human resources assistants may also be responsible for training and supervising other office clerks or receptionists working within their department Clerical Human resources and administrative assistants assist their immediate supervisors by carrying out basic clerical tasks such as typing correspondence, sending out emails and faxes, making copies and sorting the mail They may also be in charge of the office equipment and supplies, including keeping inventory of office supplies and ensuring that office machines are kept in working order Human resources assistants may handle additional clerical responsibilities such as keeping employee attendance records, printing and sorting payroll checks and preparing recruiting materials PART 2: INTERNSHIP PROGRESS IN VIGLACERA GLASSKOTE CO., LTD 2.1 Missions of an administrative intern Within one month being as an intern of Viglacera GlassKote Co., Ltd, I was trusted to work in the administrative division My main duty is providing support to the administrative needs for the organization and promote achievement of the company’s goals Thanks to the company’s reasonable arrangement, I had the opportunity to put my knowledge learned at Thuong Mai University into practice, especially in the area of business correspondence In this internship period, I strongly understood the vital role of correspondence using in business and knew how to communicate with inner and outer of the company through e-mails and how to apply them flexibly As an administrative intern, my responsibilities are: • Translating given English documents into Vietnamese and vice versa such as contracts, partners’ mails, quotations,… • Drafting some important documents and correspondence such as contracts, reports, mails sending to customers and other businesses 2.2 Experiences and difficulties in internship period 2.2.1 Experiences gained After one month being as an administrative intern of Viglacera GlassKote which is a join venture company involving making and selling glasses and glass products to other businesses and sole customers, I have learned practical experiences First of all, I got the environment to improve my writing and reading English skill, especially in the field of business correspondence I could expand my vocabularies and terms used in the operating area of the firm as well as learned how to apply and write an e-mail flexibly and properly Second, Viglacera GlassKote company also gave me the chance to widen my knowledge about the division I work for, the business area the company runs and the office environment 2.2.2 Difficulties faced Apart from the advantages gained through my intern position, there are some difficulties existing: 10 • • • Lack of experience and knowledge in the business field of the company The differences between what I learned in school and what I was guided Sometimes, I faced a lot of new words as well as new terms which are hard to understand their full meanings • The distance between ages The staff of the company is about from 25 to 35, and I found it hard to communicate with 11 PART 3: ENGLISH USAGE IN VIGLACERA GLASSKOTE CO., LTD 3.1 Current status of English usage in VGC In Viglacera GlassKote Company, English is not considered as a priority On the whole, the staff is quite good at English and is aware of the necessity of English because VGC is a join venture company with GlassKote Company from Malaysia Thus, using English efficiently in communication, emails, reports and other documents is unavoidable However, the requirement for English in each division or department is different For example, in the project management division, the staff is very good at reading and writing in English because their works are involved in lots of documents from foreign partners, and they have to set plans for projects, make them clear to other divisions and partners Therefore, the higher requirement in English reading and writing skills are necessary On the other hand, the division with the best English speaking skill is the executive division Because they are the representative of the company, they have to communicate with many indoor and outdoor partners, customers Thus, their speaking skill is not only enhance by learning, but also by practical situations According to Mr Tran Quoc Hoan, all the employees of the company are able to use English in a medium level However, he also shares that only 30% to 40% of them using English proficiently The number of workers who own English certificates is not many Some of them have certificates, but they are no longer in use 3.1.1 Current status of English usage in Administrative Division After one month being as an intern of the Administrative Division, I understand that English writing and reading skills are crucial Apart from dealing with lots of English documents, reports, emails, they also have to support the human resources in some duties They can take advantages of English reading and writing skills in their works Nevertheless, they also face difficulties in English speaking such as: • • Most of the employees find it hard to pronounce /ɵ/, /ð/, /ʒ/, /ʃ/ No ending sounds and wrong stress or no stress 12 Besides, in some cases, they make mistakes on English grammar and style of writing such as: • • Adding “but” together with “although” grammar structure Sometimes, they use verbose sentences which result in misunderstanding because they are used to write in Vietnamese style 3.2 Solutions to improve English in VGC The biggest barrier of VGC’s staff is that they have no time to attend English classes and they have no motivation to practice English every day Therefore, I suggest some solutions for the company: • Set specific days of each week to practice English, in which all the employees and employers must communicate with each other only by English • Organization some extra activities and contest involving English like English singing contest • Besides, the company should create favorable conditions for ones who wants to improve their English skills such as awarding ones who reach KPI of the month or quarter an English course, opening English weekend classes,… 13 PART 4: TOPIC SUGGESTED FOR STUDY Chosen topic: A study on solutions to enhance speaking skill of first-year student at Thuong Mai University As you know, being good at English nowadays is not only an opportunity to get a good job and a better life, but also a crucial requirement in most areas In general, in most companies, English is widely used and different divisions or departments require different English skills However, I realize that many people concentrate too much on theory such as reading and writing skill and they may not mind improve English speaking skill It is also the characteristic of a great number of students on the whole and Thuong Mai University’s students in particular There are two main reasons for this topic First of all, first-year students who come from High school to University have a good preparation of English grammar, reading and writing skill but speaking skill Thus, they need to improve it right away Another reason is that there are not many English speaking curriculums and activities for students Besides, first year of students is a good time to start practicing and develop the habit of English speaking in order to enhance the level quickly Finally, as I mention above, there are a number of people in companies are not good at English speaking, because they spend most of their time for work In addition, some companies which have foreign managers stress on English speaking and listening rather than other skills They need to make sure you are fully clear about their decisions Thus, English speaking may offers you a better chance for a top job 14 CONCLUSION The key business units of Viglacera GlassKote Limited Liability Company are leading join venture companies which have been established and developed for a long time in the specialized field Training managers and technical staffs who are competent, professional, dynamic, creative and highly adaptable is the key for Viglacera GlassKote Co., Ltd to accomplish the goal of the biggest glass manufacturer and glass products supplier of Vietnam and Malaysia’s market During one month being as an intern of office staff at Viglacera GlassKote Co., Ltd, I possessed the opportunity to apply the knowledge obtained at university into reality and learn more about styles, attitudes, methods of working, communication in business environment, generating valuable experiences that helps me give out the clear direction for my future career Through my experiences obtained during the one-month internship and my knowledge background, I conducted this report in order to figure out some existing problems at the company I hope that it would contribute to the unit’s development in the upcoming time I would like to give my sincere thanks to all managers and colleges at Viglacera GlassKote Limited Liability Company for helping me to accomplish this report Hanoi, January 26, 2018 Student Do Minh Cuong 15 REFERENCES We would like to express our gratitude to the following researches for providing the very useful information sources so that we could complete this study: • • • http://www.glasskote.com.vn/ http://masocongty.vn http://infodoanhnghiep.com 16 ... KPI Viglacera GlassKote Limited Liability Company Viglacera GlassKote Company Key Performance Indicator LIST OF TABLES AND CHARTS PART 1: OVERVIEW OF VIGLACERA GLASSKOTE LIMITED LIABILITY COMPANY. .. General information of Viglacera GlassKote Co., Ltd 1.1.1 General information of Viglacera GlassKote Co., Ltd Viglacera GlassKote is a limited liability company Viglacera GlassKote is established... Certification of business registration Address Tel Email Website Viglacera GlassKote Limited Liability Company Viglacera Viglacera GlassKote Co., Ltd 0102173146 No 02, Hoang Quoc Viet Street, Nghia