INTERNSHIP REPORTTs interseats vietnam limited liability company

THUONGMAI UNIVERSITY FACULTY OF ENGLISH - - INTERNSHIP REPORT Company: TS INTERSEATS VIETNAM LIMITED LIABILITY COMPANY Student’s name : Nguyen Thi Hoa Class : K55N4 Student code : 19D170224 Supervisor : Nguyen Thi Bich Ngoc M.A Hanoi, 2023 i THUONGMAI UNIVERSITY FACULTY OF ENGLISH - - INTERNSHIP REPORT Company: TS INTERSEATS VIETNAM LIMITED LIABILITY COMPANY Student’s name : Nguyen Thi Hoa Class : K55N4 Student code : 19D170224 Supervisor : Nguyen Thi Bich Ngoc M.A Hanoi, 2023 ii TABLE OF CONTENTS LIST OF TABLES AND FIGURES LIST OF ABBREVIATIONS INTRODUCTION PART 1: OVERVIEW OF TS INTERSEATS VIETNAM CO., LTD 1.1 Information about TS Interseats Vietnam Co., Ltd 1.1.1 General information about TS Interseats Vietnam Co., Ltd 1.1.2 The process of foundation and development of TS Interseats Vietnam Co., Ltd 1.1.3 Vision, mission, and corporate culture of TS Interseats Vietnam Co., Ltd 1.1.4 Logo and Slogan of TS Interseats Vietnam Co., Ltd 1.1.5 Organizational structure and its function of TS Interseats Vietnam Co., Ltd 1.1.6 Recent business situation of TS Interseats Vietnam Co., Ltd 1.2 Information about the Human Resources Department at TSISVN Co., Ltd 1.2.1 Organizational structure of the Human Resources Department 1.2.2 Specific functions and tasks of the Human Resources Department PART 2: THE INTERNSHIP PROCESS AT TS INTERSEATS VIETNAM CO., LTD 2.1 The duties carried out in the internship process 2.2 The difficulties and lessons of experience in the internship process 2.2.1 The difficulties in the internship process 2.2.2 The lessons of experience in the internship process PART 3: THE REALITY OF USING ENGLISH AT TS INTERSEATS VIETNAM CO., LTD 3.1 The use of English at work at TS Interseats Vietnam Co., Ltd 3.1.1 The current situation of the use of English 3.1.2 The advantages 3.1.3 The disadvantages iii 3.2 Solutions to improve the quality of the use of English in the working environment at TSISVN Co., Ltd 3.2.1 In terms of the company 3.2.2 In terms of the staff PART 4: SUGGESTION FOR THE SUBJECT OF GRADUATION THESIS CONCLUSION Acknowledgements References iv LIST OF TABLES AND FIGURES List Content Page Image 1.1 The image about TSISVN Co., Ltd Image 1.2 Logo of TSISVN Co., Ltd Image 1.3 The organizational structure of TSISVN Co., Ltd Table 1.1 Business results of TSISVN Co., Ltd from 2017 to 2018 Table 1.2 Business results of TSISVN Co., Ltd from 2019 to 2020 Table 1.3 Business results of TSISVN Co., Ltd from 2021 to 2022 Chart 1.1 Business results of TSISVN Co., Ltd from 2017 to 10 2022 Diagram 1.1 The organizational structure of the Human Resources Department at TSISVN Co., Ltd v 11 LIST OF ABBREVIATIONS Abbreviation English meaning Vietnamese TNHH Co., Ltd English Vietnamese meaning Trách nhiệm hữu hạn Limited liability company Công ty trách nhiệm hữu hạn M.A Master of Arts Thạc sĩ khoa học xã hội TSISVN TS Interseasts Vietnam TS Interseats Việt Nam HR Human Resources Nguồn nhân lực IT Information Technology Công nghệ thông tin vi INTRODUCTION Vietnam benefits from integration into the world and the direction of the country’s economic growth, however, one of the biggest barriers is the language, which interferes Vietnam with swiftly accessing modern science and technology The result is it is important to have a universal language widely spoken in the world In an investigation, English is indicated as one of the eight languages used the most in the world in the coming years TS Interseasts Vietnam Co., Ltd (TSISVN) is one of the Thai Summit Group’s subsidiaries which is the leading automotive parts manufacturer in Asia Currently, TSISVN has supplied products to the famous car and motorbike manufacturers in Vietnam such as Yamaha, Toyota, Vinfasst, Honda, etc Therefore, language, specifically, English, plays an important part in exchanging business information among parties PART 1: OVERVIEW OF TS INTERSEATS VIETNAM CO., LTD 1.1 Information about TS Interseats Vietnam Co., Ltd 1.1.1 General information about TS Interseats Vietnam Co., Ltd Image 1.1 The image about TSISVN Co., Ltd Source: The internship unit Vietnamese name: Công ty TNHH TS Interseats Việt Nam Registered name: TS INTERSEATS VIETNAM CO., LTD Abbreviation name: TSISVN Address: Lot 80, Noi Bai Industrial Zones, Quang Tien Commune, Soc Son District, Hanoi, Vietnam Email: info@thaisummit.com.vn Website: www.thaisummit.co.th Legal representatives: Mr Kowit Sirima Tax code: 0102286083 Licensing day: 31/05/2007 Operating day: 31/05/2007 Hotline: (024) 35823858 Industry classification: Manufacture of parts and accessories for motor vehicles Business type: Limited Liability Company Company size: 200 – 250 1.1.2 The process of foundation and development of TS Interseats Vietnam Co., Ltd TS Interseasts Vietnam Co., Ltd (TSISVN) is one of the Thai Summit Group’s subsidiaries Thai Summit Group is the leading automotive parts manufacturer in Asia The Group was established back in 1977 and is the key automotive industry driver in Thailand Thai Summit Group has manufacturing facilities at all major industrial clusters based in Laenchabang, Nakornnayok, Rayong, and Samutprakarn in Thailand, and has global manufacturing facilities in China, India, Indonesia, Japan, Malaysia, USA, and Vietnam Currently, Thai Summit Group has over 40 subsidiaries covering all manufacturing activities of the global automotive industry The Group is capable of supplying automotive metal forming, interior and exterior, motorcycle structures, wiring and electric components, dies casting, forging and machining, dies and tooling, and even specially developed Cario golf carts to almost all global OEMs worldwide TSISVN established on 31/05/2007 is leading in manufacturing and assembling components parts for cars, motorcycles, and vehicles in Vietnam The company has capable of supplying high-quality automotive metal forming, motorcycle structures, motorcycle seats, dies, and tooling Currently, TSISVN has supplied products to the famous car and motorbike manufacturers in Vietnam such as Yamaha, Toyota, Vinfasst, Honda, etc The company’s current workforce is 217 with an average age of 34 years For each specific activity, the company has a professional, creative, and enthusiastic staff with an average of years of working experience who have high professional capacity 1.1.3 Vision, mission, and corporate culture of TS Interseats Vietnam Co., Ltd Vision and mission The company’s vision and mission are a strong business, a sustainable organization, and a better society A strong business with “a solid business structure covering almost all types of automotive part products together at other plants around the world” A sustainable organization by “having had over 15 years of experience in the automotive industry with sustainable growth, not only for the organization itself but also for the employees and our suppliers” A better society by the fact that “we can not stand alone, society has to grow with us We participate in many activities that focus on Thai society The Thai Summit Pattana Foundation and the Thai Summit Tech Camp were created to benefit society” Corporate culture TSCIC standing for Teamwork, Social Responsibility, Continuous Improvement, Initiative and Leadership, and Commitment is the corporate culture of TS Interseats Vietnam Co., Ltd Teamwork (T): We value working as a team as a part of the system to mobilize the organization With mutual respect and teamwork, we can focus on the same objectives We believe that ordinary people can achieve extraordinary goals Social Responsibility (S): We are a part of the society that we live in, therefore, it is necessary that we have to balance all concerned parties around us, this includes employees, families, managers, suppliers, stockholders, surrounding communities, and the environment Continuous Improvement (C): Excellency does not happen accidentally, it happens because of the accumulation of continuous improvement activities Moreover, the HR manager Supervisor Administrative staff Human resources staff IT staff Diagram 1.1 The organizational structure of the Human Resources Department at TSISVN Co., Ltd Source: TSISVN Training Report 2022 Human Resources Department plays an important part in maintaining and developing human management in the organization in a structured and thorough manner Currently, there are employees working in the Human Resources Department at TSISVN The organizational structure of the department is divided into levels, including the management level (HR manager and supervisor) and the staff level (administrative staff, HR staff, and IT staff) In terms of the management level, the HR manager takes on managing all employees in the company, suggesting changes in policies and procedures based on employee and company needs, supervising all HR activities, communications, reports and documents created and received by the department, and creating salary structures and administering employee benefits The HR supervisor takes responsibility for assisting the manager with staff requirements, performing various administrative tasks and correctly processing paperwork, making visas, passports, etc for foreigners working in the company, and arranging training sessions with all new hires In terms of the staff level, the administrative staff is responsible for compensation and benefits for departments and announcing the number of meals to the kitchen 11 representatives The human resources staff is in charge of conducting interviews, recruiting new staff, making labor contracts, and recording related labor documents The IT staff is concerned with setting up, managing and troubleshooting the technology systems at the company, repairing technology equipment, updating software, tracking the data, and assisting the Accounting department in printing and technical issues 1.2.2 Specific functions and tasks of the Human Resources Department 1.2.2.1 Specific functions of the Human Resources Department According to the provided materials as well as my observation during the internship process, Human Resources is the most important department of the company with the following functions: - Establish a recruitment strategy to contract, recruit and hire highly qualified and effective employees for the organization; coordinate with other departments for human resources management, training, and retraining - Develop regulations on wage and bonus policies, incentives, and fully implement regimes towards employees; research, draft, and approve regulations in the company - Make recommendations for the Board of Directors to solve the problems related to human resources and administration; act as the bridge between the Board of Directors and employees - Manage the guards and property of the company; ensure security and order, labor safety, and fire prevention and protection at the workplace 1.2.2.2 Tasks of the Human Resources Department As an information channel between the Board of Directors and employees, Human Resources Department takes lots of essential responsibilities as below: - Create an annual strategic recruitment plan as required by departments and the company - Create a hiring process and recruitment calendar; organize recruitment according to the approved decision 12 - Sign probationary and official contracts for employees; manage all employees’ records in the company - Implement recruitment, personnel mobilization, and monitoring the number and the change of employees - Evaluate and analyze the quality and quantity of employees periodically or irregularly at the request of the Board of Directors - Be an information channel between the Board of Directors and employees - Directly organize training for new employees about the company’s history and regulations; coordinate with other departments to plan and implement training - Build a professional development plan, promotion and renewal policies for employees - Build out a budget for employees - Resolve disciplinary issues and complaints of employees; protect the legitimate interests of the company and employees - Monitor, supervise, and check the management of company assets of the departments - Research the legal regulations related to the company’s activities to ensure the activities are always in line with the law 13 PART 2: THE INTERNSHIP PROCESS AT TS INTERSEATS VIETNAM CO., LTD 2.1 The duties carried out in the internship process I had an opportunity to work in the Human Resources Department during my fourweek internship (from January 2, 2023) I always encouraged myself to try to adapt quickly to the job as soon as possible in order to be familiar with and gain practical knowledge due to the limited internship time I worked full-time from Monday to Saturday under the schedule of the company: In the morning: from 8.00 a.m to 12.00 a.m In the afternoon: from 1.00 p.m to 5.00 p.m The first task I had to when I came into the Human Resources Department at TSISVN was finding out information about the company by reading some regulations and common necessary materials related to the department After that, I was given a task by the supervisor of the Human Resources Department to collect information on the department, including its mission, function, members, and how important the department is to the company before writing a report of the information I had collected and sending it to my supervisor The following are some of the duties I completed from the 2nd week onwards Translating and interpreting I had a chance to practice translating by supporting the supervisor to make types of contracts I was in charge of translating Vietnamese tenancy contracts, labor contracts, supplier contracts, other documents as assigned such as memo, decision of the investor, and SAP software report to English version to propose the Deputy General Director for approving I comprehended specific terms related to renting, labor law, and other production terms in motorbike industry Additionally, I also had an opportunity to support the Board of Directors as an English interpreter in a meeting with the supplier I was assigned to assist the purchasing manager to exchange information on items, volume, price, shipping method, payment, and other terms with a South African supplier It was really a 14