THUONGMAI UNIVERSITY ENGLISH FACULTY INTERNSHIP REPORT COMPANY TUNG TRAN VIETNAM LIMITED LIABILITY COMPANY Student Pham Thi Quy Class K55N4 Student code 19D170246 Supervisor Vu Thi Thu Trang Hanoi, 20[.]
THUONGMAI UNIVERSITY ENGLISH FACULTY - - INTERNSHIP REPORT COMPANY: TUNG TRAN VIETNAM LIMITED LIABILITY COMPANY Student: Pham Thi Quy Class: K55N4 Student code: 19D170246 Supervisor: Vu Thi Thu Trang Hanoi, 2023 TABLE OF CONTENTS TABLE OF CONTENTS i LIST OF IMAGES AND CHARTS .iii LIST OF ABBREVIATIONS .iv INTRODUCTION v CHAPTER 1: GENERAL REVIEW OF TUNG TRAN VIETNAM LIMITED LIABILITY .1 1.1 Information about the company 1.1.1 General information and development 1.1.2 Mission and vision 1.2 Business field .2 1.3 Training program .3 1.4 Organizational structure 1.5 Business situation 1.2 Information about the internship department .6 1.2.1 Specific functions and tasks of the Training Department 1.2.2 Specific functions and tasks of the Sales Department CHAPTER 2: THE INTERNSHIP PROCESS IN TUNG TRAN VIETNAM LLC 2.1 Tasks performed during the internship 2.2 The difficulties and experiences .11 2.2.1 Difficulties: 11 2.2.2 The experiences 12 CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN TUNG TRAN VIETNAM LLC AND ROCK 3T 14 3.1 Reality of using English in the company and Rock 3T 14 3.1.1 The current situation of the use of English 14 3.1.2 The advantages .14 3.1.3 The disadvantages .15 i 3.2 Some solutions to improve the use of English in the working environment at Tung Tran Vietnam LLC .15 3.2.1 In terms of company 16 3.2.2 In terms of staff: 16 3.2.3 In terms of the quality of teaching 17 CHAPTER 4: SUGGESTION FOR THE SUBJECT OF THE GRADUATION THESIS 18 CONCLUSION .19 REFERENCES 20 ii LIST OF IMAGES AND CHARTS Image 1.1: Logo of Tung Tran Vietnam Diagram 1.1 The structure of Tung Tran Vietnam Table 1.1: Business results of Tung Chan Vietnam LLC from 2018 to 2019 Table 1.2: Business results of Tung Chan Vietnam LLC from 2019 to 2020 Table 1.2: Business results of Tung Chan Vietnam LLC from 2020 to 2021 iii LIST OF ABBREVIATIONS No Abbreviations LLC English meaning Vietnamese meaning Limited Liability Company Công ty trách nhiệm hữu hạn HR Human Resource Bộ phận nhân R&D Research and Development Nghiên cứu phát triển VND Vietnam Dong Đơn vị tiền Việt Nam CEO Chief Executive Officer Giám đốc điều hành IELTS International English Hệ thống kiểm tra Tiếng Language Testing System Anh quốc tế Cambridge Young Chứng tiếng Anh quốc Learners English tế dành cho trẻ em YLE iv No Abbreviations English meaning LLC Vietnamese meaning Limited Liability Company Công ty trách nhiệm hữu hạn HR Human Resource R&D Research and Development Nghiên cứu phát triển VND Vietnam Dong Đơn vị tiền Việt Nam CEO Chief Executive Officer Giám đốc điều hành IELTS International Bộ phận nhân English Hệ thống kiểm tra Tiếng Language Testing System YLE Cambridge Anh quốc tế Young Chứng tiếng Anh quốc Learners English v tế dành cho trẻ em INTRODUCTION In today's integration trend, English has become an indispensable tool in human communication and business activities Vietnam is no exception in terms of developing English education from primary school to university level so that English gradually becomes an indispensable condition in assisting the country's development Stemming from the increasing demand for learning English, Tung Tran Vietnam LLC was founded in response to the growing demand for English instruction, with the goal of providing learners with a professional English learning environment Since its inception more than four years ago, the company has made consistent efforts, attracted thousands of students, and achieved numerous outstanding achievements in the field of international language training At Tung Tran English Center, the staff and teachers are always striving to provide the best lessons for the children and to help them use English more effectively Despite being officially established for four years, all Tung Tran Vietnam employees strive to make more valuable contributions to society in the spirit of young people in the 21 century After a month of internship at Tung Tran Vietnam, I gained valuable knowledge and experience in English teaching With the help of my supervisor and team leader, I gained an understanding of how an education company operates I would like to thank the English lecturers at Thuongmai University as well as the staff at Tung Tran Vietnam for their assistance in completing this report Because the internship lasted only a month and I worked online during that time, mistakes were unavoidable when writing this report I eagerly await your feedback in order to improve this report vi CHAPTER 1: GENERAL REVIEW OF TUNG TRAN VIETNAM LIMITED LIABILITY 1.1 Information about the company 1.1.1 General information and development Tung Tran Vietnam LLC was founded in 2018 as a company involved in education After only four years in business, this company has quickly established itself as a prestigious educational training organization in Hanoi, specializing in English courses for both children and adults With many years of study and work experience in the United States, founder Tran Thanh Tung has created an extremely effective learning and interactive environment as a reliable address for developing communicative English and quality grammar for children at a reasonable cost with a team of dedicated, knowledgeable, and energetic teachers - Business name: Tung Tran Vietnam Limited Liability Company - Address: 19 Trung Yen 10, Trung Hoa, Cau Giay, Hanoi - Tax code: 0108342841 - Legal representative: Tran Thanh Tung - Legal type: Limited Liability Company - Date of operation: 28-06-2018 - Phone number: 0375340099 - Website: tungtran.edu.vn - Logo: Image 1.1: Logo of Tung Tran Vietnam The company's highlight is the provision of high-quality education courses both online and offline, with the goal of providing the best English courses to children across the country Furthermore, the company manages the adult online course business directly After more than four years of growth, the company now has two branches in Hanoi and over 500 teachers throughout the country 1.1.2 Mission and vision Training and fostering to improve English ability for students in primary and secondary schools, as well as working people, in order to improve communication and grammar learning ability "Passionate and good at English" is Tung Tran Vietnam's development principle with the goal of instilling a passion for English and imparting basic to advanced English skills to all students, resulting in success With a high level of specialization, the center strives to provide its students with the most effective and optimal solutions at the lowest cost and highest quality - "Best quality, Cheapest price." 1.2 Business field The company works in the education business, and its main product is English classes for students of various ages All the course books are developed by the CEO and R&D department Besides offline classes, online classes are held through Zoom with the model of teacher – student For children, offline classes are only available for children For adults, the company now only provides the form of online 1-1 classes English for children: The main product is English courses for children The courses are designed at various levels to accommodate each student's ability to test the entrance, which includes communication and grammar The age ranges from to 15 years old and they are divided into many other levels English for adults: This course is designed to help students communicate in English with common questions in everyday life and at work Almost all customers are people who know a little bit about English However, because they have not used it for a long time, they are unable to speak English fluently or with standard pronunciation common problems that students encounter during the course At the same time, the director will respond to teachers' questions and concerns about the teaching process The teacher writes a report after each lesson summarizing what was seen and what needs to be changed to improve teaching skills Any feedback from teachers and examiners will assist the cereal R&D team in developing and improving the educational program to make it a better version Furthermore, the training department is responsible for controlling course quality by monitoring lessons and exam results in order to ensure the quality of lectures and the best learning environment for students at the center; collaborate with the R&D department to tailor the curriculum accordingly 1.2.2 Specific functions and tasks of the Sales Department The sales department's primary responsibility is to find customers and advise them on courses at the center Each sales team has four members: a team leader, salespersons, examiners, and teachers - The team leader is in charge of managing the remaining three staff members as well as all classes that have registered or are in the process of learning the course in order to track students' progress and make important announcements to them - Salespersons are primarily responsible for locating customers on social networking sites and advising on deal closure - Teachers and examiners belong to which group will be in charge of teaching, testing students and exchanging students' learning status with students' parents In addition, these two staff members will be responsible for giving advice and advising on the next route for parents of students to refer to and can continue to register for further courses for their children CHAPTER 2: THE INTERNSHIP PROCESS IN TUNG TRAN VIETNAM LLC 2.1 Tasks performed during the internship The training department is critical to the success of an English center They must not only research and compile curricula, but also manage and train qualified teachers Feedback from students and parents is critical in assisting teachers in improving their teaching ability and creativity in the workplace I trained to be an English teacher for children's classes during my internship at Tung Tran Vietnam I am eligible for both online and offline teaching positions My main job, however, is to teach online classes in the teacher -1 student format My internship assignments are organized according to the following procedure:Time: from 02/01/2023 to 10/02/2023 Week 1: From 02/01/2023 to 06/01/2023 y Time Tasks Monday - Meet the head of the training department, listen to the 02/01/2023 regulations and study the company culture - Listen to the introduction about the courses of the center and the suitable method of teaching for each level Tuesday - Learn the way to take full advantage of Zoom for 03/01/2023 teaching online - Familiarize with the online platforms supporting the teaching process - Research the way to run an online class without boredom Wednesda - Take part in the offline class to view the way to manage the class with many students 04/01/2023 - Write the report after participating in offline classes - Learn the way to make class have more energy Thursday - Prepare materials, create a few games for the offline 05/01/2023 classroom - Ask the group leader's opinion to revise the teaching preparation part - Join an offline class as a teaching assistant Friday - Write a report after class 06/01/2023 - Continue to be a teacher assistant in offline class - Give comments about students to their parents after class Week 2: From 09/01/2023 to 13/01/2023 Time Tasks Monday - Check and correct homework for students after class 09/01/2023 - Learn some warm-up activities before class - Review the knowledge in the center's curriculum - Continue to work as a teacher's assistant for an Tuesday 10/01/2023 offline communication class - Prepare some warm-up activities before class for students to together - Come to class early and rearrange students' seats - Correct pronunciation errors for the little ones in class Wednesda y 11/01/2023 - Write a report after the offline lesson - Remind students to their homework - Write a comment about the student's strengths and weaknesses after the lesson Thursday - Be a teacher assistant in grammar offline class 12/01/2023 - Check the homework for students - Write the comments about the students after class Friday - Be a teacher assistant in offline class 13/01/2023 - Take part in the training meeting and receive feedback from the supervisor - Write a report for the second week after working as a teacher’s assistant 10 Week 3: From 30/01/2023 to 03/02/2023 Time Tasks Monday - Join the online teaching training course 1-1 30/01/2023 - Learn how to design your own lessons and create online games in class - Write a report after the training session Tuesday - Test the English ability of new students to separate 31/01/2023 the levels for online classes - Give the feedback to the team leader - Prepare the lesson for the next offline class Wednesda y - Be the teacher for the communication class - Write the comments after class 01/02/2023 Thursday - Be the teacher for communication class 02/02/2023 - Write the comments after class - Test and write comments about the improvement of students in the process of studying Friday - Take part in online classes to view the teacher and 03/02/2023 write the notes - Support the teacher in online class 11 Week 4: From 06/02/2023 to 10/02/2023 Time Tasks Monday - 06/02/2023 for my next online class Take part in online class to view the teacher and prepare - Teach online 1-1 - Check attendance and write the comments after class Tuesday - Design the slides for online class 07/02/2023 - Teach online 1-1 - Check attendance and write the comments after class Wednesday - Research on how to build an interesting online lesson 08/02/2023 - Design the next lesson with a new form through online platforms supporting teaching online - Take part in other trainees’ classes Thursday - Teach online 1-1 09/02/2023 - Check attendance and write the comments after class - Practice using body language and adjust the flow of teaching Friday - 10/02/2023 a report after the meeting - Attend the training meeting about teaching skills and write Write the proposal to comment and give solutions to improve my student’s English 2.2 The difficulties and experiences 2.2.1 Difficulties: Internships are a great opportunity for undergraduates to gain experience in the real world of work and the environment in which it will be performed As a result, challenges during the internship are unavoidable, and I am no exception During my 4-week internship at the company, it is true that I faced some difficulties to complete my work well First and foremost, I lack teaching skills because I have never worked as a teaching assistant or tutor As a student majoring in Business English, my focus is 12 primarily on economic jobs rather than language development or human education When I started this internship, that became a barrier that left me perplexed I believe it is difficult to stand in front of a large group of students and confidently and engagingly teach Secondly, the biggest difficulty is taking charge of online classes The disadvantage of online classes is that it is easy to lose interaction between teachers and students for a variety of unintended reasons It was really a challenge for me to maintain student focus and not interrupt the lesson Meanwhile, the majority of my students are in primary school, and at such a young age, they are very playful and easily bored Next, I had difficulty teaching pronunciation when I was in charge of an online communication class Because teachers and students only communicate through screens, many of the ways teachers want to communicate with gestures are difficult for students to understand I have tried to describe the position of each part of the mouth when pronouncing any sound, but it appears to be very difficult to follow and imagine, especially when my students are young They find it quite abstract Finally, I was unable to produce clear translations that were easy for children to understand because my academic language in both the source and target languages was poor As a result, I had to read a lot of teaching materials and consult with my mentor in order to improve my skill to make teaching more understandable 2.2.2 The experiences Despite some difficulties during my internship, I gained a lot of knowledge, skills, and valuable experiences for my future work Firstly, I had the opportunity to learn English pedagogical skills at the center I received training not only in teaching techniques and general curriculum but also in the psychology of human education As a result, I was able to broaden my knowledge in this field and apply it to future work Furthermore, I had the opportunity to observe Mr Tung Tran's and other students' classes, so I observed how the class was organized and recorded many important things for my class I 13