INTERNSHIP REPORT Tan tai limited company

TABLE OF CONTENTS INTRODUCTION .ii LIST OF ABBREVIATIONS iii LIST OF TABLES AND CHARTS iv PART 1: AN OVERVIEW OF TAN TAI LIMITED COMPANY 1.1 An overview of Tan Tai Limited Company 1.1.1 Brief introduction of Tan Tai Limited Company .1 1.1.2 Process of establishment and development 1.1.3 Major business areas 1.1.4 Organizational structure 2: Introduction to Internship - Sales Department .3 PART : INTERNSHIP PROCESS 2.1.Tasks given during the internship 2.1.1.Introduction 2.1.2 Task 2.2 Difficulties and lesson 2.2.1 Difficulties 2.2.2 Lessons .7 PART : SITUATION OF USING ENGLISH IN WORKPLACE .9 3.1 The situation 3.2 Proposed research proplems 10 PART : PROPOSING GRADUATION THESIS TOPIC 11 CONCLUSION 12 REFERENCE 13 INTRODUCTION In the context of Vietnam joining and officially becoming a member of the WTO, the market is expanding and businesses are expanding their business to enhance their position domestically and internationally thanks to opening policies and attracting foreign investment In addition, domestic enterprises also acquire technology, management skills, business management, marketing, brand building abroad However, in addition to these development opportunities, enterprises also face many challenges and difficulties Since joining the trade organizations, the Vietnamese economy has been more exposed to internal weaknesses, firms face fierce competition This requires businesses to develop strategies and plans in a rational and effective way At the same time, businesses also need to strengthen their business capabilities in many ways In particular, the use of English in commercial business is seen as a barrier As a company operating in the field of trading plastic products for industry, agriculture and consumer, Tan Tai Co., Ltd is constantly trying to rise in the business process to maximize the potential and achieve the highest economic efficiency The company has built its reputation based on business policies that meet the needs of the market, market research activities and customer service ideal At the introduction of the Faculty of English – Thuong Mai University, I was fortunate to have the opportunity to experience the role of trainee business of Tan Tai Co., Ltd With the help and guidance of the Board of Management and staff of the company, I have conditions to apply the knowledge that I am learning in practice and at the same time find out the basic information to serve for the completion of the internship report I would like to send my sincere thanks to the teachers of English Department – Thuong Mai University and the staff of Tan Tai Co., Ltd helped me complete this report I look forward to receiving comments and help from the teacher to complete his report Hanoi, January 26,2018 Student Phung Thi Anh Khanh LIST OF ABBREVIATIONS Co., Ltd SD Limited Company Sale Department Cơng ty TNHH Phòng kinh doanh LIST OF TABLES AND CHARTS Diagram 1.1: Organizational structure of Tan Tai Limited Company Table 1.2: Academic record of sales staff Picture 2.1 My working position at the Sales Department PART 1: AN OVERVIEW OF TAN TAI LIMITED COMPANY 1.1 An overview of Tan Tai Limited Company 1.1.1 Brief introduction of Tan Tai Limited Company Name of company: Tan Tai Limited Company Transaction name: Tan Tai plastic CO , LTD Type of business: Limited Business license No 0502000380 Nhu Quynh industrial zone, Nhu Quynh town, Van Lam district, Hung Yen province Tel: 03213 985963 Fax: 03213 985 963 Email: tantaiplastic @ gmail com Director: Mr Phung Huu Tai Number of employees: 134 people 1.1.2 Process of establishment and development Tan Tai Co., Ltd is a privately-owned company with its headquarter located in Nhu Quynh Industrial Zone, Nhu Quynh Town, Van Lam District, Hung Yen Province Established on March 26, 2005, the company is an independent business unit with its own legal status, own seal, funded and opened bank accounts operating under the regulations of the State In 2005 the company was established and operated to this day Over 13 years of operation, the company has encountered many difficulties and challenges The original goal is to produce products that meet the market demand and meet the needs of customers In the first years, the company faced with difficulties in terms of capital and customers so the products of the company were not diversified and did not have the necessary resources to compete in the market economy school However, the company is constantly striving to find ways to diversify products to improve the quality of products In order to this, the Board of Directors of the company boldly borrowed capital from banks to invest in modern technological lines, change production processes, seek customers, train experienced and talented staffs 1.1.3 Major business areas The market of the company includes both domestic and foreign enterprises In particular, the North concentrated in big cities such as Hanoi, Hai Phong, Lang Son, Hai Duong, Bac Giang Central provinces are concentrated in provinces such as Thanh Hoa, Nghe An Southern provinces are concentrated in Ho Chi Minh City, Binh Duong and some provinces in the South West Products of Tan Tai Company have been imported to the markets of countries in the world such as America, Japan, China, Thailand In the early years of establishment, the market of enterprises was very small, only few provinces in the North Today, the company is constantly striving to expand its market Tan Tai Limited Company's plastic factory is operating with complete equipment, synchronous machine system, selective equipment imported from Taiwan and Japan Apply advanced science and technology to produce quality products to serve customer demand across the country The main function of the company is to provide plastic products for the civil and industrial markets The company's products are also quite diverse in types and materials The company's products include the following models: • High grade plastic products: cups, glasses, disposable syringes • Plastic thin film bags, membranes for agricultural production • In addition, the company also distributes input materials to companies and establishments producing plastic products in neighboring areas • Collection, recycling of plastic products • Cargo services • consignment agent 1.1.4 Organizational structure The company consists of departments with management functions including the Office of the Director, the Human resource Department, the Technical Department, the Sales Department, the Accounting Department and the Administration Department Organizational chart of the Company: Board Of Director Human Resource Department Technical Department Sale Management Sales Department Market research Accounting Department Administration Department Marketing (Source: Accounting Department) Diagram 1.1: Organizational structure of Tan Tai Limited Company It can be seen that the organizational structure of the company is quite simple but still ensures the close cooperation between the functional departments, always sticking and smooth operation when there are any projects or contracts This model is effective for small and medium companies 2: Introduction to Internship - Sales Department Group leader: Ms Dinh Thi Le Linh In the current competitive environment, the company is still relatively new and small, so that customers can know about them, the company has promoted many different policies; But an indispensable part is the Sales Department The SD plays an very important role in the company's business Not only bring the company source of potential customers, this department also contribute to the branding, making the company's mark on the customer The duty of a staff in SD may include performing transactions, negotiating and signing contracts with customers and suppliers, completing the procedures and documents of exporting and importing goods such as purchasing contracts, transportation documents and exporting and importing documents Moreover, he/she is also in charge of strategic planning and general statistic of production The following duties are managing, tracking orders, contracts and carrying out the search for new customers, expanding the exporting market according to the Company strategy Last but not least, an SD staff has the obligation of contacting, caring and maintaining good relationship with customers and suppliers The Sales Department consists of 17 people: Standard University College Quantity 12 Density 70.5% 29.5% ( Source: Accounting Department) Table 1.2: Academic record of sales staff PART : INTERNSHIP PROCESS 2.1.Tasks given during the internship 2.1.1.Introduction As soon as the notification about internship company to internship report for semester 2, I have searched and choosed Tan Tai Limited Company to intern because I find this is a good environment for me to practice and improve my foreign language skills I spent weeks (fromJanuary 2nd, 2018 to January 26st, 2018) on training in Tan Tai Company I went to the Company days a week My working time table is dependent on the working time table of the Company Office time: + + In the morning : from 7:30 a.m to 11:30 a.m In the afternoon: from 13:00 p.m to 17:30 p.m 2.1.2 Task The specific tasks that I was assigned during the internship at the company as follows:  Get an overview of Tan Tai Limited Company and how it works  In charge of arranging records of trading activities, trading goods of the company  Translation of documents related to purchase contracts with foreign companies  Direct phone calls to customers about the company's products and services, persuade customers to use the company's products Assists in some assigned office tasks  The contents of the internship: Week Date Tasks to be performed - Visiting and learning about the company and being assigned to the Sales Department Jan 2nd 2018 – Jan 5th 2018 - Get familiar with the office work: using the office software, photo documents, print documents,… - Sort files, documents, stamp text - Summarize the list of customers ordering products and using company services - Arrange documents, sales documents of the company Jan 8th 2018 – Jan 12th 2018 - Translate catalog of products and services (Viet - Anh) - Draft commercial letters: letter of offer, in English - Translate company's tender documents Jan 15th 2018 – Jan 19th 2018 Jan 22th 2018 – Jan 26th 2018 (Vietnamese - English) - Translate documents: quotation, purchase contract of the company with foreign business - Directly call the foreign companies to introduce products and persuade the use of products, expand the sales network - Complete the internship report Picture 2.1 My working position at the Sales Department 2.2 Difficulties and lesson 2.2.1 Difficulties During my internship, I still face quite a lot of difficulties First is the office work When I started my internship, I was often assigned the task of printing and photocopying papers However, due to less use of these machines before, so many cases I was confused and made mistakes I have difficulty printing two sides of the ID on the same page and fixing the basic errors of the machine such as running out of ink, running out of paper, adjusting brightness, etc I often take a long time to complete my work and sometimes need help from the companion Moreover, the job of checking and arranging documents for me is not easy In the beginning, I was easily confused by the types of documents because there were so many different types Second is my translation and interpretation work At first when I first dealt with the translation of documents, text from English into Vietnamese and vice versa, I still has difficulty using words because of my vocabulary in import and export limit So it took me a long time to complete an translation and still make mistakes in the use of words Moreover, due to lack of interaction with foreigners, I was still in confident and confused when communicating with them For example, when calling the customer, I can not start an conversation so that the conversation is flowing and persuade customers to use the products and services of my company to public 2.2.2 Lessons After a month of practicing at the Sales Department of Tan Tai Limited Company, I have learned a lot from the staffs in the room and accumulated valuable lessons This is useful for my translation and interpreting work Specific lessons are as follows: For the translation and interpretation work, I myself draws some very useful experience When translating a text I must be really focused and not distracted into other tasks Before translation, I need to understand the translation materials in order to have the preparation in advance such as find dictionary, specialized vocabulary to help translate faster and more accurately When translating, it is important to analyze the structure of the sentence to translate the stars so that the reader understands or does not misunderstand the contents of the original text If I have difficulty in compiling, not be embarrassed or careless to consult the opinion of experienced people, which will have the correct translation and meet the requirements Moreover, in order to make it easier to translate, I need to learn and leverage my vocabulary in many different disciplines, accumulating my basic knowledge for better translation and more accuracy When translating, it is important to understand the context of the text, translate it in Vietnamese and English, not to stick to it, to translate words that are difficult to understand and lack of coherence Moreover, after the translation I have to check several times to make appropriate adjustments to help translate the text to meet the requirements Apart from the main job as translator and translator, I also practiced some office work, so I also had some experience such as arranging and managing files, training using office software, preparing documents for transactions, purchase contracts with partners In communicating environment with the staff in the organization, I myself noticed that the fun, warmth, proactiveness and enthusiasm are very importance to make comfortable atmosphere among peole Consiquently, working operation are smooth Through customer’s call, I had the opportunity to meet with many people, especially to exchange information with customers who are foreign partners Since then, I can be more confident in daily communicating in English PART : SITUATION OF USING ENGLISH IN WORKPLACE 3.1 The situation In recent years, as Vietnam's economy is getting more and more integrated with the world economy, the requirements of business units are not limited to professional level, highly qualified, but also requires applicants must have flexible social skills and excellent foreign language skills Nowadays, English has become an important part of the business of every business It is an important factor for enterprises to take advantage of opportunities to exploit new markets as well as seek and negotiate with others Foreign investment Grasping the trend of global integration of the country, the Government has proposed advocating the requirement of universal English as a practical tool for the integration and modernization of the country Ministries, committees, branches and agencies of state-owned enterprises have taken this directive seriously and put in place certain English language requirements for civil servants in the organizational apparatus Operating in the field of plastic products for the civil and industrial markets, Tan Tai Co., Ltd is using English most in business negotiation with foreign partners and construction to make the image of the company on the market Since the company's partners include both domestic and foreign companies, mainly in Asia, most of the company's employees are trained to negotiate, write emails, communicate and execute contract transactions in English Up to now, about 40% of our full-time office staff have been able to use English to communicate in fairly good terms However, 40% is not a high figure and most of the English language proficiency of the company is mainly in the trainee of the University of the English Faculty together with technical engineers As far as interns are concerned, this is a less engaging force with a long-term company, which makes it difficult to mobilize manpower for extraordinary work Most of the engineers and office workers only have the ability to read and understand English, but they are not good at communicating and writing business emails and international contracts This makes it difficult for the company to respond to a lack of good English language skills or to make mistakes in negotiating or establishing business contracts due to language barriers In addition, due to the specific nature of the occupation, the facilitation of the training and learning of the company's English is not yet thorough Therefore, these are still barriers and obstacles that make the company unable to catch up with many modern foreign technologies, as well as causing difficulties in doing business with other partners Foreign Affair 3.2 Proposed research proplems To overcome the situation of professional staff with expertise but English skills are limited and in order to serve business expansion in the future, the management of Tan Tai company should plan to train foreign languages, improve staff's English proficiency by enabling employees to attend business English courses The courses will focus on training and improving your English skills in daily tasks such as writing emails, talking on the phone, presenting, negotiating, selling and marketing of employees, and helping corporate employees improve their listening and speaking skills - two important skills for the success of the business With staff who have a basic English language background but are not really good, they will be considered to communicate with clients and professionals to learn from experience In addition, it is necessary to encourage them to use English in the Company in order to increase foreign language reflexes For example, the Company may organize contests that use English language for employees in the Company have the opportunity to train and demonstrate their ability In addition, the Board should recommend strengthening the bilingual approach in all business activities The official website of the company should also be designed to display in both Vietnamese and English, making the company's products accessible to customers around the world Besides, in order to make the company's working environment more professional, the Company needs to amend the recruitment requirements Candidates who are fluent in English with good communication skills will be considered as one of the most favorable conditions to apply for the position The company can arrange for qualified staff to participate in workshops sharing experience learning English organized by the domestic and foreign units At the same time support in terms of finance, work and apply policies that encourage foreign language acquisition such as salary increases, incentives to encourage the learning spirit of employees throughout the company PART : PROPOSING GRADUATION THESIS TOPIC 4.1: Problems about language skills – Analyze the elements to become a good commercial English translator 4.2 : Problems about language skills - Presentation skill, how to build up confident and improve spoken English CONCLUSION During the internship as a trainee at Tan Tai Limited Company, I have had the opportunity to use the knowledge learned in the school about English in practice At the same time, I also learned many useful things about working methods, behavior, spirit as well as soft skills in behavior and communication in state enterprise environment These precious experiences have helped me to have a clearer direction of my future career With the experience of the past, along with the knowledge and self, I write this report to introduce and describe the truth about the practice, point out and propose a number of awards, remedy the remaining limitation of the Company I would like these ideas will contribute to promote the development of the company in the future Finally, I would like to send my thanks again to the teachers of English Faculty and the management and staff of Tan Tai Limited Company, who helped me finish this report Ha Noi, January26, 2018 Student Phung Thi Anh Khanh REFERENCE http://www.thongtincongty.com/company/6ecba119-cong-ty-tnhh-tan-tai/ Richards, Jack C Developing classroom speaking Activities, from Theory to Practice http://professorjackrichards.com ... OVERVIEW OF TAN TAI LIMITED COMPANY 1.1 An overview of Tan Tai Limited Company 1.1.1 Brief introduction of Tan Tai Limited Company Name of company: Tan Tai Limited Company Transaction name: Tan Tai. .. of Tan Tai Limited Company, who helped me finish this report Ha Noi, January26, 2018 Student Phung Thi Anh Khanh REFERENCE http://www.thongtincongty.com /company/ 6ecba119-cong-ty-tnhh -tan- tai/ ... enterprises was very small, only few provinces in the North Today, the company is constantly striving to expand its market Tan Tai Limited Company' s plastic factory is operating with complete equipment,