INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED

INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED INTERNSHIP REPORT TAN HUNG PHAT COMPANY LIMITED

In the process of industrialization, modernization and innovation of the country, the competition trend is inevitable Any firms need to consider the market demand and what their key products are Therefore, enterprises need to consider and strive with manufacturing products to satisfy the market demand and the products must be of high quality at low prices to gain profits Thus, enterprises should organize and manage production and business operations so that they can bring high effectiveness and benefits

In this context, Tan Hung Phat Company Limited is a small and medium enterprise developing with the country’s economy and the world economy The company has contributed to Vietnamese GDP constantly and promoted goods exchanges between Vietnam and many countries since it was established

After studying at English Faculty of Thuong Mai University, I gained basic knowledge Being recommended and allowed by English Faculty – I have got an internship in the Import - Export Department of Tan Hung Phat Company Limited After one month (from December 31st , 2019 to February,7th 2020), under the valuable support and instructions of managers and colleges in the company, I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report

Due to the internship period only in the short time, combined with my limited ability, the report is certain to have some mistakes I wish I would receive the teachers' comments to make the report more complete

I would like to express my gratitude towards teachers at English Faculty – Thuong Mai University as well as my managers and colleges in Tan Hung Phat Company Limited

Hanoi, February,7, 2020 Hoang Thi Kim Dung

TABLE OF CONTENT

INTRODUCTION i

TABLE OF CONTENT ii

LIST OF TABLES AND DIAGRAMS iii

LIST OF ENGLISH ABBREVIATED WORDS iii

CHAPTER 1 : OVERVIEW OF TAN HUNG PHAT COMPANY LIMITED 1

1.1 GENERAL INFORMATION ABOUT THE COMPANY 1

1.1.1 Name, address and current scale of the company 1

1.1.2 The foundation and development 1

1.1.3 Management structure and organization of the company 2

1.1.4 Some key business results of Tan Hung Phat Company Limited (2016-2018) .5

2.1 INFORMATION OF THE IMPORT DEPARTMENT 6

CHAPTER 2: THE INTERNSHIP PROCESS IN TAN HUNG PHAT COMPANY LIMITED 7

2.1 THE DUTIES CARRIED OUT THE INTERSHIP PROCESS 7

2.1.1 Internship content 7

2.1.2 Work content 7

2.2 SELF-ASSESSMENT, DIFFICULTIES AND LESSON LEARNED IS TAKEN IN DURING THE INTERNSHIP PROCESSING 8

2.2.1 The benefits and difficulties in during internship process 8

2.2.2 The lessons of experience in the internship processing 10

CHAPTER 3: THE REALITY OF USING ENGLISH IN TAN HUNG PHAT COMPANY LIMITED 12

3.1 THE ENGLISH USAGE IN TAN HUNG PHAT COMPANY LIMITED 12

3.2 PROPOSING RESEARCH PROBLEM 13

CHAPTER 4: RECOMMENDATIONS FOR CHOOSING A GRADUATION THESIS TOPIC 14

REFERENCES 15

LIST OF TABLES AND DIAGRAMS

2 Table 1.2 Diagram of the organizational structure of Tan Hung

Phat Company Limited

3

3 Table 1.3 Some key business results of Tan Hung Phat

Company Limited (2016-2018)

5

4 Table 2.1 Tasks given in the internship process 8

LIST OF ENGLISH ABBREVIATED WORDS

Word

Full phrase

1 Tan Hung Phat Company Limited Tan Hung Phat Co., Ltd

CHAPTER 1 : OVERVIEW OF TAN HUNG PHAT COMPANY LIMITED

1.1 GENERAL INFORMATION ABOUT THE COMPANY

1.1.1 Name, address and current scale of the company

Company name:

+ In Vietnamese: CÔNG TY TNHH TÂN HƯNG PHÁT

+ English name: TAN HUNG PHAT COMPANY LIMITED

Address: Lot C4/D21, Cau Giay New Urban Area, Dich Vong Hau Ward, Cau Giay District, Hanoi, Vietnam

Company type: Wholesale

Number of employees: 25 people

PHONE:(84-4)37831505 FAX :(84-4)37831505

Email : tanhungphat@gmail.com

Website: http://www.karat.vn

Tax code: 0101289973

Registered capital: 10,000,000,000 VNĐ

Director: Nguyen Thi Hong Hanh

1.1.2 The foundation and development

TAN HUNG PHAT CO.LTD was established on September 12, 2002 in the context of the market and the economy of Vietnam is under the general influence of the world and regional economies The company has spent time in operation and development in the field of trade With the creative dynamism, always listening, understanding and dedicating to serving customers, taking the quality and business ethics as a basic The company has quickly attracted the attention of many customers not only by quality of products but also by spirit, dedicated service attitude and good after-sales services

The main business is to distribute sanitary ware including basins, pots, showers, bathtub, accessories Importing sanitary equipment from Italy, Thailand, Japan, and China for distribution nationwide

The brands are being distributed as: Karat, Englefield, Roy from Thailand, Kakudai from Japan, Paffoni from Italy and some other brands such as Angus, modolo, ect

Processing with a team of enthusiastic young employees, professional working, the staffs are always aware of the mission of serving the customers: "Customer satisfaction is to survive and develop" And with the desire to build a prestigious brand, a reliable address to give products, services and images of businesses to all customers

Image 1.1 Logo of Tan Hung Phat Co., Ltd

 Products of the company

K - 530X K – 3211X BFV1 – 50 Lavabo Paffoni

PL-8100H VOVO – PB101S PA - 12244 Paffoni

1.1.3 Management structure and organization of the company

In order to manage the company's apparatus, ensure high efficiency at work, closely monitor the situation of production, trade and improve product quality The leadership of the company has built apparatus that combine an online form and a function together

The organizational structure of this model is shown by the following diagram:

(Source: HR administrative department)

Table 1.2 Diagram of the organizational structure of Tan Hung Phat Company

Limited

Analysis of the tasks of each department

 Director:

The Director is the founder of the company, has the highest authority, manages all activities of the company and takes ultimate responsibility for the authorized activities

 Import - Export Department:

Taking responsibility for developing and implementing the plans for loading; implementing and monitoring the opening to receive the goods declaration on required deadlines; developing and implementing customs reports in line with the customs laws; proposing creative ideas to improve and enhance the quality of the department work

 Sales Department:

Establishing and implementing the business plans; setting and dealing directly with the customer system, distributor system; coordinate with relevant department

 Accounting Department:

Director

Sales

Department

Accounting Department

Import-Export Department

HR administrative Department

Warehouse Department

The Accounting Department is responsible for researching and suggesting measurements about the financial condition of the company, implementing the financial decisions of the director and the accounting tasks, as well as managing the financial condition and property of the company

 HR administrative Department:

The department has responsibility to recruit new employees, cooperate with other departments in training and improving the quality of the staffs, to develop regulations about employees’ salaries and incentives, to formulate the rules and regulations of the company, to recommend the Director about issues related to the HR Administration Department

 Warehouse Department: In order to meet the diverse orders of customers, the warehouse has the task of separating large shipments, combining many different goods In addition, warehouse Department also ensures the goods about quantity and quality throughout the operation

The organizational structure model of the company is based on a linear organizational model The organizational structure model has many advantages and disadvantage

Advantages: Simple apparatus, less cumbersome, easy to manage and

coordination between the authorities together In addition, this model of organizational structure is quite flexible and highly "uniform" in the management process

Disadvantages: Although the organizational structure has advantages, there are

still certain disadvantages The management function of the non-specialized departments is likely to result in overcrowding in a number of departments within the company However, for now (more 10 years of establishment) the company has improved its organizational structure to reduce the workload between rooms and minimize the disadvantages brought about by the organizational structure again

1.1.4 Some key business results of Tan Hung Phat Company Limited

(2016-2018)

amount of money

money

ratio %

Profit before

tax

Profit after

tax

(Unit: VND)

Table 1.3: Accounting department of the company

From the company's 3-year revenue report (2016-2018), the company has been

constantly innovating and adopting new business forms so its profits have increased

In addition, the company has been attracting customers with many sales tactics,

offering and stimulating consumer tastes Thereby bringing significant clear profits for

the company in the past 3 years

Realizing that revenue in 2017 was higher than VND 17,458,510,238 in 2016,

reaching 30.92%, net revenue in 2018 was 13,547,087,714 VND, reaching 18.32%

This shows that the business situation over the years is very good This is a testament

to a good business result With the total cost over the years, there was also not much

fluctuation Compared to 2016, by 2017 the total cost of purchasing raw materials

increased by 18,133,853,644 VND, accounting for 37.06% and by 2018, it decreased

by 11,590,935,897 compared to 2017 Demonstrating that the company focused more

on supply of input materials and business focus, the profits have increased

significantly That proves that the company's leaders have got the right strategies

2.1 INFORMATION OF THE IMPORT DEPARTMENT

Under the arrangement of the company, I worked at the import department This

is an important department of the company This department has the following function :

Prepare full set of documents for customs declaration and related documents: Dispatch requesting goods clearance, quarantine registration certificate, center registration certificate, data entry and electronic customs Provide information, document agreement translation, interpretation for management

Contact customers who receive documents to check; Proposing customers to repair when there is a mistake

Contact customers to receive the original set of documents after checking, taking orders from shipping lines

Return vouchers and related documents to customers

Register the declaration, check the product, liquidate and receive the product Contact the transport side to import or export product according to customer orders

CHAPTER 2: THE INTERNSHIP PROCESS IN TAN HUNG PHAT COMPANY

LIMITED.

2.1 THE DUTIES CARRIED OUT THE INTERSHIP PROCESS

2.1.1 Internship content.

* Practice time From December 1, 2019 ends on December 30, 2019

*Working time :

- Morning shift : from 8:00 to 11:30

- Afternoon shift: from 14:00 to 17:00

* Internship position:

At the office of Tan Hung Phat Company Limited , the head office is Lot C4/ D21, Cau Giay New Urban Area, Dich Vong Hau Ward , Cau Giay District, Hanoi, Vietnam

2.1.2 Work content

The following table gives some detail information about my work in four weeks that I have completed:

1

- Learning the rules of the company

- Making acquaintance with the

colleagues and new work environment

- Getting the assigned work

- Learning all skills related to my work

- Complying with company regulations strictly

- Adapting myself to the new working environment

- Understanding clearly my responsibilities when i take the internship in the company

2

- Trying making contact with foreign

partners by sending email

- Photocopying some reports and short

contracts and documents related

- Having more knowledge about import contracts and reports on business

- Practicing typing and translation

- Calling and answering telephone.

- Cleaning the table and arranging

documents

- Translating and type the company’s text

and document

skill

3

- Collecting and typing the company’s

English documents

- Arranging different business documents

and putting them in order

- Knowing more information about activities of company

- Having more knowledge and realizing different business documents

4

- Continuing to translate the company’s

contracts

- Summarizing the internship process and

completing the internship report

- Improving translation skills

- Receiving useful comments and advice from the guide

- Having many interesting and meaningful lessons

Table 2.1 Tasks given in the internship process

Besides the assigned work, I spent my free time on finding out the processes of working of other departments as well as its functions, it is quite important for me to work better and understand basically about the company Which is also really useful for me later

In addition, I am involved in cleaning the workplace to ensure cleanliness in the company

2.2 SELF-ASSESSMENT, DIFFICULTIES AND LESSON LEARNED IS TAKEN IN DURING THE INTERNSHIP PROCESSING

2.2.1 The benefits and difficulties in during internship process

Benefits

Through 4 weeks of internship period at Tan Hung Phat Company Limited, I got valuable working experience and soft skills I not only had many chances to improve

my knowledge and experience in the import-export sector but also had access to many modern equipment and a professional environment Moreover, I always received the help and enthusiasm of the staff in the room for knowledge and professional skills and was provided with many necessary documents for the content of the report

This experience has helped me to improve my English skills quite much as my reading, writing skill I am becoming familiar with structures, grammar in writing and how to effectively enrich my vocabulary I also learned common English phrases and specialized words in official documents which are very useful for my future job In my work, I had to translate English documents and contracts of the company which made

me more proficient in translation

In my point of view, the precious experiences will help me a lot for my work in the future The following is some of experiences and skills which I gained during this internship processing:

 In the first week of the internship :

- Learning the rules of the company

- Making acquaintance with the colleagues and new work environment

- Getting the assigned work

- Learning all skills related to my work

 These are not only the first important steps but also good chances for me to understand more about how the company works, to avoid mistakes in the process of working

 In the second week, my tasks were:

- Trying making contact with foreign partners by sending email

- Photocopying some reports and short contracts and documents related