INTERNSHIP REPORT Tinh loi garment company limited

THUONGMAI UIVERSITY ENGLISH DEPARTMENT INTERNSHIP REPORT Company: TINH LOI REGENT GARMENT FACTORY LTD., Hanoi, 2020 HÀ NỘI - 2015 INTRODUCTION In the face of the trend of integration and globalization, English is considered the most popular language in the world when nearly 60 countries use English as the main language and nearly 60 countries use English as the second language Therefore, English plays a very important role in the current period of integration Businesses in Vietnam and South Asia are gradually expanding cooperative relationships with foreign businesses English becomes effective tools that play a great role in promoting the cooperation and understanding of Vietnamese enterprises with partners in the period of international integration and bringing Vietnamese brands abroad After years of studying and practicing as a student of the Faculty of English at Thuong Mai University, I feel really honored and grateful to the teachers in the English Department for imparting specialized knowledge about economic and commerce through lectures and they always facilitate to help me improve my English skills After completing the program at the school with the introduction of an acquaintance, I become intern in the Planning Department of Tinh Loi Garment Company Limited With direct guidance and enthusiastic support from my advisor as well as the company employees, I have been given a lot of suggestions and orientation about their future career Although there are many shortcoming in the process of internship and writing this reports but I have made the internship report with all enthusiasm and seriousness so I hope teachers comment and give suggestions for you I would like to express my sincere thanks to the help and guidance of the teachers of Faculty of English who helped me so much to have the most complete report TABLE OF CONTENTS INTRODUCTION i TABLE OF CONTENTS ii LIST OF PICTURES AND DIAGRAM .iii PART OVERVIEW OF TINH LOI REGENT GARMENT FACTORY LTD.,… 1.1 Overview of Tinh Loi Regent Garment Factory Ltd., 1.1.1 The information of company 1.1.2 The development of Vinacoma 1.1.3 The core values 1.1.4 General business principles in Tinh Loi .3 1.1.5 Mission: 1.2 Organization structure 1.3: Business field 1.3.1: Trading & Exporting 1.3.2: Marketing and communication 1.4: Customer: .8 1.5 Overview about the department of intership 12 Part 2: THE INTERSHIP AT TINH LOI GARMENT COMPANY LIMITED 13 2.1 Main responsibilities: 13 2.2 Difficulties .14 2.3 Lesson from intership 15 PART THE USEAGE OF ENGLISH IN VIET NAM CONSTRUCTION MACHINERY DEVELOPMENT JOINT STOCK COMPANY .16 3.1 Reality 16 3.2 Suggestion to improve efficiency of using English in the company 16 PART SUGGESTION FOR THE SUBJECT OF GRADUATION THESIS .18 CONCLUSION 19 REFERENCE 20 LIST OF PICTURES AND DIAGRAM Picture 1: Logo of the company .1 Picture 2: Tinh Loi Garment Co., LTD growth Picture 3: The core value of Crystal Group .3 Picture 4+5: Tinh Loi’s leadership Picture 6: Their Customers Picture 7: Normal clothes Picture 8: Sportswear .9 Picture 9: Outerwear 10 Picture 10: Graphic Tee 10 Picture 11: Sweaters 11 PART OVERVIEW OF TINH LOI REGENT GARMENT FACTORY LTD., 1.1 Overview of Tinh Loi Regent Garment Factory Ltd., 1.1.1 The information of company - International name of company: TINH LOI REGENT GARMENT FACTORY LTD., - Vietnamese name: Tinh Loi Garment Company Limited - Address: + Factory 1: Nam Sach Industrial Park, Ai Quoc Ward, TP Hai Duong, Hai Duong province + Factory 2: Lai Vu Industrial Park, Kim Thanh District, Hai Duong Province - Legal representative: - Holding company: Crystal International Group Limited - Phone: 0220 3574 168 - Fax: 0220 3751 245 - Email: rghrd@crystal-regent.com.vn - Website: http://www.tinhloi.com - Main field: Sportswear, life style wear, sweater Picture 1: Logo of the company ( Source: Internet) 1.1.2 The development of Vinacoma - Tinh Loi Garment Company Limited is a member of Crystal Hong Kong Group with 02 factories operating in Hai Duong Province, Vietnam - 2003: Establish Factory (TL1) at Nam Sach Industrial Park, Ai Quoc Ward, Hai Duong City in March 2003 and officially put into operation in June 2006 Total investment capital is 64,000,000 USD; Up to now, there are over 5,000 employees - 2004: Establish Factory (TL2) at Lai Vu Industrial Park, Lai Vu Commune, Kim Thanh District Received the investment certificate in April 2013 and started operating in August 2014 with 2,500 employees initially, an increase of nearly 10,000 employees by the end of 2016 and 16,900 employees by 2022 Total investment capital: 124,000 000 USD With the scale of 170,000,000 products / year - 2016: In 2016, Crystal Hong Kong Group was ranked 17 out of 50 companies in Fortune magazine's "Change the World" list, which recognized as companies that have important influences about social and environment by making profit strategy and business activities - 2018- now: Tinh Loi is currently the largest textile factory in Hai Duong Province and the northern region of Vietnam Picture 2: Tinh Loi Garment Co., LTD growth ( Source: Regent introduction) 1.1.3 The core values Their core values are sincerity, integrity and respect for everyone All employees in company need to comply to the set of values that is based on both general rules in business and ethical rules of the company - Respect for people - Integrity - Boundary less enterprise - Delight our customers - Embrace innovation - Live quality: Make every activity right the first time - Energise others Picture 3: The core value of Crystal Group 1.1.4 General business principles in Tinh Loi Being the leading company in exporting textile products, meeting all the needs of European, Asian, Japanese and global, Tinh Loi always set the specific goals about high productivity and ethical culture in the company There are principles based on the core values: CLEAR- CLEAN- CLEAN WHAT YOU SEE IS WHAT YOU GET - Living and working with targets and plans - Building passion and enthusiasm at work - Being self-confident and believe that nothing is impossible - Respecting the law, maintaining ethical lifestyle and put business partners and customers as priorities - Focusing on the important things, commiting to making use of any sources to accomplish the tasks - Being optimistic about success and willing to show all the energy - Being consistant in fulfilling the targets - Building successful working team - Taking action right now - Environmentally friendly operation: Crystal International is committed to implementing robust environmental management and practices, making continuous improvements through self-control, innovation and using the most appropriate technology 1.1.5 Mission: - Customer: supplying best and suitable choices about quality, price, services for all kind of customers - Partner: appriciating good cooperation for long-lasting relationship - Employee: creating favourable, innovative environment for staffs to have opportunities to express their creactivity, attractive salary - Society: organizing activities sticked to benefits of society , responsibility; paying special attention to environmental protection issues 1.2 Organization structure Picture 4+5: Tinh Loi’s leadership (Source: Human Resource Department) Structure: Senior Vice President SVP Vice President Of Production Deputy Technical Director Import – Export Department Document Department Workshop Sales Department Marketing Department Workshop Planning Department Workshop - Senior Vice President: Richard Chin– The legal representative of Tinh Loi, running all business activities, establishing strategies, system of norms, working regulations, remuneration, economic contracts and capital use - Import- Export Department: Summary the demands of Sales Department to carry out international purchasing acitivities, seek suppliers, expand markets, implement stages of purchasing process, quickly bringing product into domestic market, keep in touch with long-term suppliers and look for new potential others - Document Department: Coordinate with Import Department to make business contracts with suppliers, supply all necessary documents for Finance, Accounting Department to perform the payment, registration with Customs, follow process to import machines - Sales Department: Searching and developing customers who have demands for domestic transportation, international shipping, customs clearance, Transactions, offers and quotes for customers, looking after old customers and finding new customers - Marketing Department: Carry out marketing activities, offer machines and construction equipment on company websites and e-commerce websites - Planning Department: Planning production for month, quarter and year, managing, monitoring the implementation of project plans, ensuring productivity indicators consistent with the market Evaluating and analyzing the market situation of the company's products and business services and forecasts about upcoming plans, coordinating with other departments to well implement plans and objectives 1.3: Business field 1.3.1: Trading & Exporting - Tinh Loi Garment Company Limited is processing export garments with main export markets being the US, EU and some other countries in Asia In this form, customers provide all raw materials and sample designs, the company only processes according to their requirements and receives wages Direct export by mode of purchasing raw materials Under this method, the company proceeds to produce according to customers' sketches and purchases raw materials for production and export This approach is more effective and the company is also more proactive in its business activities - In particular, a part of the product is directly exported by customers to buy the company's complete products (including design, brand and accessories) - - In addition, Tinh Loi Garment Company Limited also has a number of other business functions such as: trading in machinery, equipment and materials for textile industry Receiving and sending equipment, spare parts, raw materials for textile industry waiting for export - In the upcoming time, the company will continue to produce and trade the items being manufactured, in addition to developing new industries such as efficiently exploiting the land fund, trading raw materials for garment industry… 1.3.2: Marketing and communication With the desire to develop the Marketing & Communications field associated with leading technology solutions to provide customers with the best image and product promotion services Tinh Loi Garment Company Limited connect and increase the value of investment through the media activities most effectively Tinh Loi has many investment projects, products and services provided mainly to international customers 1.4: Customer: Picture 6: Their Customers - Levi’s - Uniqlo - Hollister - GAP - Addidas - Timber land - Rebook - Nike 1.4: Product: Picture 7: Normal clothes Picture 8: Sportswear They offer customers the product line of febric product directly manufactured in professional system and technology that applied the advantagement of high- tech development in the world with perfect quality, durable engine of the machinery at extremely high prices endow General warehouse available in Hai Duong, Ha Noi, Hai Phong….To meet the needs of customers nationwide Picture 9: Outerwear Picture 10: Graphic Tee Tinh Loi Co., LTD is a unit specializing in directly exporting garment products With 50 years of operation in the field of garment industry , they serve and meet all the requirements of their customers nationwide about garment products Picture 11: Sweaters Garment industry is an industry with a long history of development and made great contributions to the socio-economic development of the country With a team of highly qualified leaders, with the importance of training and talent training and most importantly building the company into the second family of employees, the first choice of customers- May Tinh Loi Company will be ready for the challenges ahead - Future Tinh Tinh Loi will continue to expand, develop steadily with the development of Crystal Group and Hai Duong Province as well as the country of Vietnam Products commonly applied today will give customer with the confidence of international quality As a reliable representative of today's famous garment products in Vietnam, Tinh Loi Company always tries its best to bring high quality forklift products with attractive prices Referring to Tinh Loi, customers are always known with a name associated with the brand of the most prestigious and quality construction machines to customers With many years of experience operating in the field of typical textile products and fabrics, always give customers advice as well as the choice of the most prestigious and quality products Looking back on the success of Tinh Loi over the years of operation and gaining the trust of our customers, Tinh Loi has always been the best destination and the best product selection 1.5 Overview about the department of intership In Planning department There are about 25 members in the department divided into some small team specialized in planning and monitoring the production process to ensure they are done as planned Our team is supported by one experienced leader They are responsible for all tasks, conversations, communications and efficiency of their staffs This is important department in Tinh Loi because it relates to business between partners, customers in several countries Responsibility: - Contacting to foreign buyers from specifical areas( Korea, Japan, Singapore, Hong Kong, EU) and negotiate to them for best price and quality to import construction machines - Supplying information about all order information and sketch and send it to IC ( industrial engineering ) Department Having the close, consistant relationship to other departments, become the consistant chain from input to output to reach the best efficiency - Receiving the demand from customers through Sales team and find the suitable items resources with advanced tools Part 2: THE INTERSHIP AT TINH LOI GARMENT COMPANY LIMITED 2.1 Main responsibilities: The first task I must is finding database about foreign companies that have products for sales from our company’s important areas: EU, Korea, Japan, Singapore… by using advanced searching function in Google From that I need to the lists of potential companies for asking products I also need to find long-term partners by searching in Gmail The next task is contacting to supplier by email, phone or new application like Whatsapp or Line, Viber, Kakaotalk to enquiry for machines Connecting to suppliers and customers now is easier with the development of technology and advanced software For example: The Planning department consists of some teams specializing in developing product and keeping a close eye on manufacturing process to make sure we are running effectively In each team, two or three members will take care of one area Our team is focusing on crane products There are people in our team, two of us will focus on one country I am arranged to French, therefore, I need to look for kind of material and fabric from this market and keep in touch to suppliers in Hong Kong for enquiry and more necessary information If there are suppliers make quotation by email, I need to check mail frequently, collect information and make a report to system of the company This system is made to control all deals with suppliers and customers By this way, leaders and managers find it easier to control business and support deals in the right time In addition, through this system, other departments can give the information for advertisement and product sales We are living in modern and strongly competitive market, so technology plays core role in success of the company In addition, I must reply email from suppliers, by the instruction of team leader, to negotiate about price, payment term, time vessel schedules The other important task is keeping in touch with partners frequently It means that I need to discuss to suppliers frequently, to avoid forgetting the deal The final aim of all of them is reaching to lower price from suppliers and meeting customers’ needs In the end of the day, I must report all of my progress of my deal to special group to managers This is compulsory task 2.2 Difficulties In the first time, I find it difficult to be familiar with jobs and new environment, so I need some days after to learn and find my legs During the internship, I had a lot of difficulties in office skills because I had not practiced many things at work, especially the ability to translate specialized words in the garment trade, in addition to the lack of experience in quickly and promptly handling customer and suppliers requests The actual working environment is very different from the theory what I learn in school Due to the limited experience, the skills to convince customers and suppliers are still a hard challenge to me, which has not created the really satisfaction of customers To work in this position, there are many things, knowledges I must learn and improve from other coworkers However, fortunately, I have opportunity to work under kind leader She always helps me when I am in trouble She is the person who gives me the instruction about the work and the way to solve problems Specially, I am free to ask her for more knowledge and information involving to products and others My mail suppliers are in Hong Kong and Korea, and some of them can not speak English, so it is unfavorable for me to have conversation with them by cellphones In many cases, maybe because they are too busy to check mail or they not have the habit to check mail, so I must ask them directly by phone The difference in time zone between Vietnam and Hong Kong, Korea is also the problem I encounter When comparing with other staffs, my negotiating skill is lower, so I am not confident to In EU countries, they are have a high but strict demand for quality, so we have to be careful in making deal with them 2.3 Lesson from intership From my experience at Tinh Loi Company, I have learned so many useful knowledge which helped me understand more about planning activities as well as to prepare this report Through this internship, I got a chance to have a very closely observation about the operation of the company and gained many other benefits First of all, I have learned more about the way to work independently and with group effectively, had hand-out experience in modern and active working environment Second, the internship brought to me the opportunity to use my English knowledge in working when I need to write email for asking quotation from suppliers, have conversation with partners to get more information of products In addition, to work in this position, it is necessary for me to read and understand specification of material As a result, I can improve a huge number of vocabularies Third, with the instruction of my leader, I can improve some essential skills: computer skill, writing skill, negotiate skill, searching skill All of them are useful for my future jobs I have learned a lot of ways to adapt and solve problems quickly and flexibly My communication skills have also improved more, especially my English speaking skills and public-speaking which is my weak-point Thanks to the guidance of my advisor and other employees in the company, I have had the background and job orientation after graduation Thanks to the communication and dealing activities with customers or teamwork during this internship, I gradually cultivated and trained my soft skills and I could not deny that both the results of professional studies and soft skills are the important factors that help me to have opportunities for future development PART THE USEAGE OF ENGLISH IN VIET NAM CONSTRUCTION MACHINERY DEVELOPMENT JOINT STOCK COMPANY Using English in business 3.1 Reality Nowadays, English are popular over the world, it becomes the second language in many countries English is the indispensible part of the international integration Specially in business, to take advantages of opportunities from others markets as well as exploit more new markets, seek for investors or suppliers, we need to change and improve language skills Tinh Loi is serving for both domestic and international customers through planning activities In the same time, the company is building potential and closeknit relationship with foreign partners Therefore English is extremely essential as the requirement for candidates when applying job in the company In reality, workers use English frequently, in writing business emails or speaking to suppliers by phones So the language barriers are not serious and no longer a problem like before However, there are still some people find it difficult to communicate and use English in company, mainly staff is specialize in manufacturing process at factories, have fewer chance to use English in working They have very limited English skills, they can only basically communicate without knowledge of specialized English as well as specialized terms for their specific work or when there is a survey team from abroad Without the help of translators and interpreters, the transactions will be delayed the efficiency of work Moreover, to the Planning Department in particular, that the differences in language prevent sales staffs from creating belief and impression from foreign customers by working skills and specialized knowledge In the weekend meeting or conferences, customer and business partner appointments, English public-speaking skills and presentations of the employees have not really made an impression on customers and partners 3.2 Suggestion to improve efficiency of using English in the company English is a powerful tool in business activities of Tinh Loi Company Therefore, it is very necessary to enhance the efficiency of using English at work After one month of being an intern there in the Company, I would like to suggest several measures including: - Organizing English courses and activities - Encouraging all staffs to communicate to their colleagues in English at the office - Arranging to let employees take part in conferences on sharing learning English experiences - Prioritizing candidates who are better at English in recruitments - Providing employees documents related to the company written in English PART SUGGESTION FOR THE SUBJECT OF GRADUATION THESIS Today's global society business is increasingly being larger and English is used as an international language of communication And for Tinh Loi Garment Company Limited, this is not an exception English plays important roles in workplace: Helping your company to succeed, building trust with colleagues and clients, building and improving international relationships From my internship at the company, I saw that there are a quite high number of employees who could not express the information correctly in English at work Some others are nervous when speaking English This prevented the efficiency of using communication skills at work, especially in English Besides, they need English to write emails, reports and drafting letters, too Therefore, writing skills are essential, too I have hand-out experience in this company and I have a chance to learn and improve our vocabulary in this business field Besides, it also show the more aspects in using English in the correct and suitable way Therefore, I will have further study in using English skill in workplace, specially in communication skills and and writing commercial correspondence on of four-year students at English Department, Thuongmai Univerity as my graduation thesis CONCLUSION The Tinh Loi Garment Company Limited is now becoming more and more popular on the garment market The company had faced many challenges and defeat successfully to convert the company From a very small unit, it is growing faster today The area of Planning is very wide and difficult to know all of cases The Planning Department is the heart of an organization which plays an important role of planning and monitoring the production process to ensure they are carried out according to the plan, which helps to ensure the overall achievement of the goals of the organization Therefore, the practice of Planning Department must be well performed I would like to convey my gratitude to Miss Nguyen Thi Phuong Thao, Planning Manager for helping me in finishing the report Moreover, I would also like to express my gratitude to my seniors and colleagues who gave me good advice, suggestions, aspiration and support I must mention the wonderful working environment and group commitment of this organization that has enabled me to deal with a lot of things Hanoi, February 14, 2020 Student Nguyen Thu Hang REFERENCE Security documents from Human Resources Department Website: www.crystalgroup.com Website: www.tinhloi.com http://123doc.org/document/3817422-bao-cao-thuc-tap-bang-tieng-anh- internship-report-luan-van-tot-nghiep-dai-hoc-thac-si-do-an-tieu-luan-totnghiep.htm? fbclid=IwAR3QKcycQZALF8P0KxJVATMEGvbO2CcyXP8Wt2Wxg41lPJkjpm7t LiLafLw ... OVERVIEW OF TINH LOI REGENT GARMENT FACTORY LTD., 1.1 Overview of Tinh Loi Regent Garment Factory Ltd., 1.1.1 The information of company - International name of company: TINH LOI REGENT GARMENT FACTORY... CONCLUSION The Tinh Loi Garment Company Limited is now becoming more and more popular on the garment market The company had faced many challenges and defeat successfully to convert the company From... importantly building the company into the second family of employees, the first choice of customers- May Tinh Loi Company will be ready for the challenges ahead - Future Tinh Tinh Loi will continue