INTERNSHIP REPORT LUCHICO TRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED (2)

TABLES OF CONTENTS TABLES OF CONTENTS .i INTRODUCTION ii LIST OF ABBREVIATIONS iii LIST OF TABLES AND CHARTS iv PART 1: OVERVIEW OF LUCHICO TRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED 1.1 Introduction about Luchico trading investment and construction company limited 1.1.1 General introduction about company 1.1.2 Task and Function of LUCHICO Trading Investment and Construction Co.,Ltd 1.1.2.1 The organizational structure .2 1.2 Information about the Department internships: Sales Department 1.2.1 Customer Relations 1.2.2 Financial Consulting and Product Development PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN LUCHICO TRADING INVESTMENT AND CONSTRUCTION CO.,LTD .6 2.1 Tasks performed during the internship 2.2 Challenges and Experiences 2.2.1 Challenges 2.2.2 Experiences PART 3: THE USE OF ENGLISH IN LUCHICO TRADING INVESTMENT AND CONSTRUCTION COMPANY 3.1 The use of English in Luchico Co., Ltd 3.2 Solutions for improving the efficiency of using English in Luchico Co.,Ltd 10 PART 4: PROPOSAL TOPIC FOR MINOR THESIS .12 CONCLUSION 13 REFERENCES 14 INTRODUCTION In recent years, our country is one of the countries with the highest economic growth rate in Southeast Asia, the annual GDP is significantly increased The capital construction industry is an independent manufacturing industry that functions to reproduce fixed assets for all sectors of the national economy It contributes to increase economic strength, promote defense potentials and material technical resources for the industrialization and modernization of the country In that condition, Luchico Trading Investment And Construction Company Limited is construction enterprise which has performed well in providing several types of heavy construction equipment, especially in the construction of infrastructure, engineering works, installation and sales of electrical equipment, household Being recommended and allowed by English Department – Vietnam University of Commerce, I have gratefully experienced as an intern in Sales Department of Luchico Co., Ltd After one month (from 02/01/2018 to 26/01/2018), under the valuable support and instruction of managers and colleges in the company, I was able to apply the knowledge obtaining at university into practice, meanwhile collect basic information to complete the internship report I would like to express my gratitude towards teachers at English Department Vietnam University of Commerce as well as my managers and colleges in Luchico Co., Ltd Due to internship period only in the early stages, combined with my limited ability, the report is certain to have some mistakes I look forward to receiving comments and suggestions in order to perfect this internship report Hanoi, January 26th, 2018 Student Pham Thi Oanh LIST OF ABBREVIATIONS No Luchico Trading Investment And Luchico Co.,Ltd Construction Company Limited Number No LIST OF TABLES AND CHARTS Diagram 1.2 Organizational chart of LUCHICO CO ,Ltd (Data source: Executive Department) Diagram Organizational chart of LUCHICO CO ,Ltd (Data source: Sales Department) 4 PART 1: OVERVIEW OF LUCHICO TRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED 1.1 Introduction about Luchico trading investment and construction company limited 1.1.1 General introduction about company Company name (in Vietnamese: Công ty TNHH Đầu tư Thương Mại Xây dựng LUCHICO) English commercial name: LUCHICO TRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED Abbreviate: LUCHICO CO.,LTD LUCHICO Co.,Ltd is a limited liability company with two or more members was registered for the first time on 23/05/2011 and registered for the second modification on 08/01/2015 by Bac Giang Authority for Planning and Investment The Company's head office is located at No 113, Cao Ky Van Street, Tho Xuong District, Bac Giang Province Telephone: 0983005177 Email: luchico.vn@gmail.com Tax code: 2400550065 Account number: 42042027732300018 at Ocean Bank, Bac Giang The authorized capital is VND 300.000.000 ( In words:Three hundred million Vietnamese dongs) The legal representative of the company: Le Van Chien LUCHICO Trading Investment and Construction Co.,Ltd operates under the independent economic accounting system with full legal status, using its own seal and use bank account to conduct business strictly according to regulations statutory law The company directly performs the duties of importing, distributing and consulting services in the fields of building materials in accordance with the law The company's products are mainly imported materials service 1.1.2 Task and Function of LUCHICO Trading Investment and Construction Co.,Ltd The Company operates mainly in the fields of material supply, such as: constructing public work, constructing civil engineering, installing power system, water supply and drainage system, electric heater and air conditioning; retail hardware, glasses and other equipment installation in construction Besides the company also supplies furniture such as beds, cabinets, tables, chairs, lamps and other tangible assets which are essential Doing business activities in accordance with the State's policies and laws in using the resources of the company The company continuously strengthens its scale and develops its operations in line with its accounting functions and contents, earning a lot of profits in order to speed up the development and ensure the employees' life you At the same time, it contributes to increasing national income, increasing state budget revenues, using capital sources and conducting business effectively to cover expenses for investment expansion 1.1.2.1 The organizational structure Currently, the organizational structure of the Company includes: Board of Directors Sales Department Technical Planning Department Finance and Accounting Department Diagram 1.2 Organizational chart of LUCHICO CO ,Ltd (Data source: Executive Department) * Roles and functions of each department in the company: - Board of Directors: 02 people  Director: Mr Le Van Chien is the legal representative of the company, in charge of managing and operating all activities of the company and is the key decision maker in production and business He is responsible for managing all assets, supplies, capital, labor of the company's business network, directing and managing to achieve high business efficiency and signing contracts  Deputy Directors: are technical engineers who assist the Director in managing the work assigned and authorized by the Director in each specific task * Departments: - Sales Department: Has responsible for the transaction, planning and business operations of the company - Finance Accounting Department: Organize the implementation of the accounting system and accounting apparatuses in the company and its attached sections which are effective and suitable to the business lines and the business characteristics of the company; to be responsible to the law and the director for the completeness, accuracy, truthfulness, timeliness and continuity of the arising data recorded in the accounting reports of the company Organizing the training of accounting staffs, improving the professional level, specialization of each part and each task, and at the same time be able to undertake other tasks - Department of Technical Planning: Advise the Board on scientific and technical work, manage the maintenance and repair of ships, cars, workshops, care for improving skills for the driving force, driving, refrigeration engineering and other work in the field of science and technology in general 1.2 Information about the Department internships: Sales Department Diagram Organizational chart of LUCHICO CO ,Ltd (Data source: Sales Department) Marketing staff is responsible for marketing and seeking the market to expand the output market, reach the customer The Mission of the business room is to advise the Director to: - Implementing the strategy, annual budget plan, work plan of each department to submit to General Director for approval - Organizing the personnel structure, assigning work in the department to complete the annual budget, work plan of the department / unit has been approved in each period - Perform internal reports in accordance with the Company's regulations and other reports as required by the Board - Develop procedures, professional rules in the field of the Department; evaluate the effectiveness of these processes and regulations in practice to continuously improve and improve the Company's operations 1.2.1 Customer Relations - Advising the development of sales policies, including policies on prices, promotions, discounts and promotions, access to customers to submit to the General Director for approval - Proposing policies for customers, groups of customers, submitting to the General Director and implementing the approved policies - Establishing sales plan and goal for submission to the General Director for approval periodically and implement the sale of products and services within the function to achieve the approved objectives Compling with the Company's regulations in proposing policies for customers when providing products and services within their functions and duties - Maintain and develop relationships with customers Take care of customers according to the company policy 1.2.2 Financial Consulting and Product Development - Collect and analysis industry information, market needs to advise the Board of direction, market positioning, positioning products to meet market demand - The focal point in evaluating the effectiveness of the current products and services, from which analysis and research to improve the quality of products and services of the company - Develop processes and regulations related to products and sell products and services of the Company - Participating as a permanent member of Product Research and Development Board in the company Having responsible for planning, organizing activities and evaluating results - Carry out financial advisory projects for clients, including: Cash flow consultancy, financial structure, cost control, information technology, management and other financial advisory services PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN LUCHICO TRADING INVESTMENT AND CONSTRUCTION CO.,LTD 2.1 Tasks performed during the internship With the help of the staff in LUCHICO CO.,Ltd I have learned a lot of knowledge Office time: In the morning: from 8:00 a.m to 12:00a.m In the afternoon: from 1:30 p.m to 5:30 p.m From Monday to Saturday During the internship time in the company, I have been trained with some knowledge and work such as: Week (02/01/2018- 06/01/2018) - Greetings and getting acquainted with the company's staff, especially the sales department as well as presenting and managing director of the company - Reading the two-day document about the rules and regulations of the company, the areas of operation, products and services of company - Beginning familiar with how to sell online - Make familiar with the parts and general corporate work Week (08/01 / 2018- 13/01/2018) - Learned how to respond to emails and guest phone, greeting guests skills - Be managed and handled documents, contracts, corporate documents - Finding the needs of our customers and searching for potential customers - Surveying and collecting customer feedback and market situation Week (15/01/2018- 20/01/2018) - Visiting the workshop and writing evaluation report - Geting familiar with contract drafting Week (22/01/2018- 27/01/2018 ) - Fully perform all the work of the Sales Department: Introduce to customers products and services of the company; collect and manage customer information, negotiate and promote cooperation, signed contract with customers - Have a small party with everyone in company 2.2 Challenges and Experiences 2.2.1 Challenges - At the beginning, I get some difficulties in integrating with everyone in the company, be shy and timid Do not dare to propose ideas or question - Practical knowledge about building sector: I seem to have no knowledge, the only one I have that is a bit of knowledge about building of books and English skills Therefore, in the first week of internship, I had difficulties with the terms, documents and work to - Skills of using Microsoft Office: The job of Sales Department relate to finding customer information so this position requires a lot of using Microsoft Word and Microsoft Excel, so my computer knowledge is not enough to complete well and quickly work, it takes me quite much time to learn - Time management: Due to the high volume of work at the end of the year, I not know how to allocate and distribute time properly, the progress of work is slow - Communication with customer: Sometime the company has foreign customers who requires about housing form, I have to use word of constructional term, I lack word for this And I also have difficulties encountering when exchanging work on the phone with customer, their English pronunciation is very difficult to hear and it takes me several times to get accustomed to their accent and their way to speak English 2.2.2 Experiences During practice with the help enthusiasm, leadership and siblings of the sales department of the company as well as the efforts of myself, I have completed real graduate training and draw some lessons: - Firstly, I see that my work search and customer care is not simple but not difficult It requires me to be more flexible and alert I have to know and learn from experienced people, in case of difficulties or problems in work In addition, I have not yet had the experience of solving, I must consult with experienced people to find the best solutions - Secondly, skills of using Microsoft Office is an extremely important issue When I was studying informatics at school, I did not pay much attention to it But when I came to work I realized that this is an indispensable skill if I want to in any environment It directly affects the progress as well as the quality of work, helps us work faster, more easier and more efficiently I find that I need to cultivate and accumulate more -Thirdly, the internship course at the company makes me feel more confident and patient than before I also learned some good characteristics like attentiveness, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and independence Especially I also learned so many important skills in dealing with customers and working with staffs - Learn how to distribute time more appropriately: I did not work for hours a day before, so I felt very tired in the early days When I go to work as an internship I realize that time management is also a skill and learning how to allocate time in a way of science and efficiency is not easy Therefore, I set goals for yourself: set timetable, make a list of what to and I was able to adapt to the job The first job teach that I need to know how to work with short time but effective in a scientific way - Besides, I learned how to write email, letter formally to thank customers in English It helps me use knowledge at university into practice ( Business correspondence subject - Moreover, during the internship in the company, I understood that the difficulty in communicating with foreign cusstomer is really a big issue of mine I have to practice listening more, to be able to hear and communicate more fluently Confidence in communication is one way customer evaluate me and can affect to signing a contract - Finally, I also get to know and have learned a lot from working style and professionalism of the siblings, how to deal with colleagues, superiors, sorting, processing how the work is reasonable This is an invaluable experience and it will help a lot for me when I started working There are some of the experiences I gained when I joined the company I am very happy to have new experiences that I have not experienced before I will continue to improve myself PART 3: THE USE OF ENGLISH IN LUCHICO TRADING INVESTMENT AND CONSTRUCTION COMPANY 3.1 The use of English in Luchico Co., Ltd Nowadays, English is being used as the official language in over 70 countries Fluency in English, both written and spoken plays a critical role in many aspects of corporate life from securing employment to communicating with clientele and achieving cohesive business partnerships all over the world As working in construction equipment market, Luchico now mostly uses English when negotiating with foreign suppliers and promoting company’s image Luchico imports a lot of machinery from other countries, mainly from Asia countries and sometimes from Europe In order to serve the above the activities, the staff of the company are required basic English level They must an English test before entering the company Therefore, most of all the employees in the company have a basic level of English enough to work with foreign customers about negotiate, write e-mails, handle international contracts and communicate with customers in English Currently, about 40% of company’s staffs are able to fluently communicate and write in English The official website of the company is https://www.luchico.vn which is designed and displayed in both English and Vietnamese language, not only helps Vietnamese but also foreigners access and find out information about the activities of Luchico Co.,Ltd with easily To this, the company has a team of well-qualified English staff specializing in writing articles and marketing,etc However, it should be frankly acknowledged that Luchico CO., Ltd's English proficient staffs are mostly staff of the Sales Department 40% is not an impressive number and most of English proficient staffs of Luchico are mostly students from English Departments of different Universities and employees working in Sales department and some of engineers About interns, their working schedule is unstable and they only occur in a short time and rarely present in the office This hinders a lot when there is sudden work related to English Almost engineers and office staffs are only able to read specialized English, not to communicate and write in such language These obstacles have many times caused company not to immediately reply foreign partners or make serious mistakes while handling international contracts due to the lack of English proficient staffs 3.2 Solutions for improving the efficiency of using English in Luchico Co.,Ltd After a working month, I would like to offer some solutions for companies to improve employees' skills through some following suggestions : - Requiring English certifictes while recruiting employees: when starting recruiting staff, the company should require about English qualification to work more easily and save time, money in the future - Encouraging all staffs to communicate to their colleagues in English at the office: this helps all staffs fast reflex about listening skill, communicate skill correct pronunciation mistake together - Proposing incentive policies for staff with good English skills raise salary, or promote In contrast, criticizing people work inefficently due to lack of English skills - Luchico Co.,Ltd should orient and make the plan of training foreign language with specialized knowledge for all employees rather than volunteering as it is today in the company - The company should focus more on English communication, negotiation, email writing, contract drafting, translating and interpreting in order to turn the language into an effective tool for the business and exchange with foreign customers - Luchico should also let employees take part in conferences on sharing learning English experiences held by domestic and foreign organizations, meanwhile support its best in finance, working conditions The company also applies more policies to encourage learning English by offering higher salaries to all officers and staffs so that it is easier and more exciting for them to participate in the activities - The office closes 5:30 p.m, the staff will have time so the company should make use of this time to plan out more English courses along side professional knowledge training for all employees in the company 10 - Besides improving English skill, computer skills also plays a vital role and serves as a powerful tool in business activities of company There are some new employees really hard to catch up with new rhythms due to the lack of knowledge as well as the computer skills so the company should have the traning lesson on this This will help new employees integrate into the work environment faster 11 PART 4: PROPOSAL TOPIC FOR MINOR THESIS Topic 1: A study on the translation from English into Vietnamese about equipment supply contract in the company Topic 2: A study on common pronunciation mistakes faced by staffs in Luchico Co.,Ltd Topic 3: Solutions of improving skill of business correspondence of Sales Department staffs in Luchico Co., LTD 12 CONCLUSION Vietnam is a developing country, the demand for building material facilities, technical works, installation and trading of electrical equipment, appliances are increasing rapidly, create conditions for the construction industry both in terms of scale and quality I hope that Luchico Trading Investment And Construction Company Limited will continue contributing to the country’s development in the up coming time Only four weeks internship with the position of an office staff in the company, I have the opportunity to apply the knowledge that I have learned in school to the field and learn more about behavior, spirit, working methods, behavior, communication in the business environment That valuable experience has helped me to be better to shape my future career With the practical experience of four week internship with a knowledgeable company, I write this report outlining a number of ways to overcome the shortcomings that exist in the company I hope that these comments will contribute to the development of the company growing in the coming time Once again, I would like to send my sincere thanks to the instructors and staff of Luchico Trading Investment And Construction Company Limited Ha Noi, January 26 th, 2018 Student Pham Thi Oanh 13 REFERENCES I would like to express my gratitude to the following researches for providing the very useful information sources so that I could complete this study: https://thongtindoanhnghiep.co/2400550065-cong-ty-tnhh-dau-tu-thuong- mai-va-xay-dung-luchico Assoc Prof Marion Grussendorf, Oxford 2016, Oxford English for logistics Richards, Jack C Developing classroom speaking Activities, from Theory to Practice http://vatlieuxaydung.org.vn/ 14 ... OF LUCHICO TRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED 1.1 Introduction about Luchico trading investment and construction company limited 1.1.1 General introduction about company Company... Thương Mại Xây dựng LUCHICO) English commercial name: LUCHICO TRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED Abbreviate: LUCHICO CO.,LTD LUCHICO Co.,Ltd is a limited liability company with two... potentials and material technical resources for the industrialization and modernization of the country In that condition, Luchico Trading Investment And Construction Company Limited is construction