INTERNSHIP REPORT DAMASDOOR JOINT STOCK COMPANY

1 INTRODUCTION Being recommended and allowed by English Department – Thuong Mai University, I have gratefully experienced as an intern in the DAMASDOOR JSC After one month (from September 31th 2019 to February 7th 2020), under the valuable support and instructions of managers and colleges in the company, I was able to apply the knowledge obtained at university into practice meanwhile collecting basic information to complete the internship report Due to the internship period only in the early stages, combined with my limited ability, the report is certain to have some mistakes I wish I would receive the teachers’ comments to make the report more complete I would like to express my gratitude towards teachers at English Department -Thuong Mai University as well as my managers and colleges in DAMASDOOR JSC TABLE OF CONTENTS No Name Content Pag e Logo of Damasdoor JSC Image 1.1 2 Chart 1.1 Damasdoor's organizational structure 3 LIST OF ABBREVIATIONS No Abbreviations English Meaning Vietnamese Meaning JSC Joint Stock Company Công ty cổ phần PART 1: OVERVIEW OF DAMASDOOR JOINT STOCK COMPANY 1.1 General introduction about Damasdoor JSC 1.1.1 Information Company name : + In Vietnamese: Công ty Cổ phần Damasdoor + English name : Damasdoor JSC Address: civil group 6, Quang Minh town, Me Linh district, Hanoi, Vietnam PHONE:(84-24)62533450 FAX :(84-24)62533450 Email : congtydamasdoor@gmail.com Website : www.damasdoor.net Tax code: 0107761991 Registered capital: 3,000,000,000 VNĐ Director: Ngo Trong Dai 1.1.2 The process of foundation and development Damasdoor JSC was established on March 16, 2017 by Mr Ngo Trong Dai, in the context of Vietnam's market and economy being affected by the global and regional economy Over time operating and developing in the field of trade, manufacturing and construction With the creative dynamism, always listening, understanding and wholeheartedly serving customers, taking the quality and business ethics as the foundation of Damasdoor has quickly attracted the attention of many customers not only because quality of products and projects but also by the spirit, dedicated service attitude and good after-sales services As an enterprise operating in the main profession is completing construction works with a young, enthusiastic, dynamic, professional and closed working process, Damasdoor employees are always trained cultivating, cultivating and being aware of the mission of serving the customers: "Doing good at the beginning" And they always keep the desire to build a reputable brand, a reliable address to give products, services and images of the business to all customers Image 1.1 Logo of Damasdoor JSC 1.1.3 Missions – Visions – Core Values  Missions: • Fulfilling its obligations to the state, paying all taxes in accordance with current regulations • Implementing state regulations on environmental protection, national security and labor safety • Bringing to customers the most advanced products to help customers create • • •  • innovative products, save costs and make their life more better Constantly improving the business management apparatus Expanding business and consumer markets Fostering its employees Visions: Becoming one of the leading companies, prestigious in the fields of trade, construction, mechanical processing • Developing the company into a corporation with multi business lines • Establishing representatives and branches of joint stock companies in some cities, key provinces at home and abroad in accordance with business progress  Core values: • Effort: DAMASDOOR, JSC always tries its best for the sake of the customers, improves and enhances its products and services in order to meet the diverse demand of this potential market • Responsibility: DAMASDOOR, JSC is responsible not only towards its customers, employees but also the society This is not only shown in DAMASDOOR, JSC’s missions of contributing to the economic development of the country but also through social and charitable activities that the company had done since its • foundation Professionalism: DAMASDOOR, JSC has always proved to be a professional organization, from the way it is organized, operated, the way it provides products and services to how it recruits and gives incentives to the employees • Human values: DAMASDOOR, JSC believes that human element is extremely important not only for the operation of the company, but also for society in general Therefore, the company always concentrates on fostering incompetent managers and skilled workers, offers good remuneration, and ensures the rights of employees 1.1.4 Company’s organizational structure a Organizational structure In order to manage the company's apparatus, ensure high efficiency at work, closely monitor the situation of production, trade and improve product quality The leadership of the company has built a apparatus that combine an online form and a function together DAMASDOOR, JSC’s organizational structure can be illustrated as below: Director Deputy Director Import & Export Department Accounting Department Marketing Department HR Administration Department Chart 1.1 DAMASDOOR, JSC’s organizational structure From the above chart, you can see that this structure is relatively simple which only have general manager, deputy director and the other departments (division of accounting department, marketing department, import & export department and HR administration department) As the company has just established for years, this organizational structure is suitable with the business and production activities of its scale, which helps department associate and operate effectively These departments are both on the task of their specialized department and concurrently with other tasks In fact, the company structure is simplified which helps management effectively and cut down the costs Therefore the company can develop sustainably b Analysis of the tasks of each department Director: The Director, the founder of the company, has the highest authority, manages all activities of the company and takes ultimate responsibility for the authorized activities Deputy director: Deputy director plays an important role in the company, helping the director to deal with the company's affairs At the same time, the deputy director also contributes to the company's business strategies Accounting Department: The Accounting Department is responsible for researching and suggesting measurements about the financial condition of the company, implementing the financial decisions of the director and the accounting tasks, as well as managing the financial condition and property of the company Marketing Department: Set sales goals and plans to submit to the director for approval, and organize the implementation of sales of products and services under the function to achieve the approved goal Finding and developing new customers belonging to the target group of the company Finding, maintaining and developing relationships with customers Collect and manage customer information and customer records as prescribed Clues about the income, customer information management to serve the customer rating, evaluation and reevaluation of customer records Import and Export Department: Develop a domestic and foreign purchasing process; process of forwarding, exporting and importing goods; building plans, contacting new suppliers, maintaining and developing relationships with traditional suppliers Manage and archive import and export records to perform transactions, negotiations, and sign contracts with customers and suppliers Manage, track orders and contracts Coordinate with relevant departments to ensure timely delivery and receipt of goods Carrying out the search of new customers, expanding import and export markets according to the company's strategy HR Administration Department: The department has responsibility to recruit new employees, cooperate with other departments in training and improving the quality of the staffs, to develop regulations about employees’ salaries and incentives, to formulate the rules and regulations of the company, to recommend the Director about issues related to the Personnel Administration Department 1.2 Information about HR Administrative Department of Damasdoor Joint Stock Company Missions and activities of the HR Administrative Department: Advising the director to build a strong workforce, to ensure a stable operation of the company Develop and report on personnel situation in the company to the director to have a plan to recruit personnel when needed The tasks that HR Administrative Department needs to do:  Employment & recruiting: interviewing, recruiting, selection and induction into the organization  Training and development: orientation, coaching, performance management skill training both for technical and non-technical personals, counseling, job rotation  Equal employment opportunity: ensuring that no discrimination in terms of gender, race, age, national origin, religion Involves complaint investigation, interpretation and policy, monitoring performance  Health and safety: health programs, safety programs, medical facility  Employee relations: wages, rates of pay, hours of work, conditions of employment, negotiation, contract interpretation and administration, grievance handling, allocation of overtime  Benefits and Services: insurance programs, transportation facility, sick leave pay plans, loan funds, yearly bonus programs along with special bonuses for achieving high target  Organization planning: developing concept of company as a structure or system  Human resource planning: designing programs to implement the plans of recruitment, selection, performance appraisal, transfer, promotion, training, motivation, compensation, audit and adjustment  Personnel and behavioral research: improving worker productivity and also increasing the quality of working life, employee attitudes and motivation, predicting success in management and organizational relationships 10 PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN DAMASDOOR JSC I was given the opportunity to work in DAMASDOOR JSC for month from 31th December 2019 to 07th February, 2020 2.1 The roles and responsibilities 2.1.1 Description of the Job I worked in Marketing Department as an internship where I had learnt several practices of marketing department of company At first, I thought that it would be a very difficult job for me Later, my idea has changed As I had opportunity to have month at the company I have done different tasks under the marketing department First day, I was introduced to my supervisor Then she introduced me with other personnel She gave me some brief about job descriptions I was assigned to the following jobs regularly: Those were: - Planning and creating content for social networking sites, especially facebook - Typing, translating and printing documents 2.1.2 The roles and responsibilities 2.1.2.1 Working with the social networks For the first days working as an internship of the company, all I was in charge of are planning and creating content for social networking sites, especially facebook, zalo For example, I wrote different articles such as tips to recognize the relative material or introduce the company's product and then posted them on website or facebook page In addition, I also responsible for answering and explaining some questions related to professional knowledge from members on website 2.1.2.2 Working as a translator Because DAMASDOOR JSC has been building good relationships with foreign partners so that activities at work highly require proficient English Being as a translator is not an exception The documents I was in charge of translating include product description, business contract, emails,… I had to it everyday 11 Based on my knowledge of translating that I have been taught at the university, I translated texts on my own When the confusion or uncertainty of some ideas presented in the texts came, I first searched related information on Google Then I tried my best to comprehend the texts Otherwise, I asked my instructor for advice and suggestion My supervisor also helped me much in identifying and delivering against challenging goals that impact the organization She helped me and others employees to plan how to develop skills for our current position and for the years ahead To deal with translating English technical terms, I had better equip myself an in-depth or at least moderate knowledge in these fields This is a primary requirement of a translator: being an expert in the fields that you are doing your translating job When I finish my internship at DAMASDOOR JSC, my English skills have been improved a lot It is one of skills I learnt after I finish my internship 2.2 Difficulties and lessons 2.2.1 Difficulties During my internship at DAMASDOOR JSC, I encountered some following difficulties: - Working hours and environment: I was a full-time trainee, so I had to work for hours and got familiar with the company's culture and environment At first, this made me shocked and stressed - Heavy workload: Besides, I took in charge of handling a large amount of workload on a daily basis and completing before the deadline This made me very confused when arranging the time and having difficulty speeding up the work - Create new contents constantly: I had difficulties in planning and developing ideas for new products and services This is a challenge for me to frequently make a research and come up with more unique ideas - Get familiar with software and applications: I was also in trouble with understanding and applying terminologies to work Especially, it is not easy to master software and applications in a short time 12 - The application of theory and skills into practice is constrained, which is lead to some problems that I still have not handled quickly - Working in a professional environment that requires high flexibility, I had to make a lot of efforts to observe and learn knowledge and skills of my prior colleagues everyday - The marketing plan is unclear and lack of creativity due to my lack of experience, which results in poor campaign - My lack of understanding clearly about the feature of products and services results in running ineffectively advertises for their - Because of my lack of specific knowledge, I have difficulty with some phrases and terminology used in this field - The company often lack of labors in some tasks, so it leads to the frequent overload and overlap in work - I thought everything was about the fun, but soon after I noticed that it was a serious ‘work hard play hard’ mentality Everyone went above and beyond to ensure that they delivered the best possible solution for their clients and for each other Also, I wasn’t used to working at such an open organization with so much room for your own potential DAMASDOOR doesn’t treat you as an intern; they see you as much a part of the team as their long-term employees This caused me in stress a bit and I felt like I was forced to keep pace with them and to complete the tasks well 2.2.2 Lessons From my experience at DAMASDOOR JSC, I have learned so many valuable knowledge which helped me a lot to understand the marketing activities and as well as to prepare this report Through this internship, I got a chance to have a very closely observation about all the marketing activities of the company Followings are my understanding from this internship program: - I have learned about the organizational behavior, i.e.how individuals and groups act in the organization, what are the people-organization relationships in terms of the - whole person, whole group, whole organization, e.t.c Accumulate more practical knowledge and improve communication skills Understand the importance of team-work and know how to cooperate with my colleagues 13 - Improve my office computer skills and English ability Familiar with the modern, dynamic, professional environment of the company as - well as office culture in workplace Learn how to get along with other colleagues in the company and build a good - relationship with partners Facing with stressful working hours and a heavy workload helped me improve my time management skill and concentrate on getting the job done Specially, I know how to balance my daily life and reduce the pressure at work 14 PART 3: THE REALLITY OF THE USE OF ENGLISH IN DAMASDOOR JSC 3.1 3.1.1 The reality of the use of English in the company The current situation of the usage of English In recent years, integrating into the global economy is the inevitable trend to almost every country Vietnam is not an exception, especially in the period of developing To be able to take all the advantages of international integration, our country is in need of a competent workforce that has not only a thorough understanding of specialized affairs but also good foreign languages and soft skills Thus, English is becoming increasingly essential, serving as the key to open up opportunities in exploiting new markets and seeking for investors with the final aim to enhance business productivity DAMASDOOR is a multi-industry company which operating in many sectors and serve the needs of both domestic and international market The company is now building relationships with many foreign partners Therefore, English is becoming more important than a requirement for employees to work for the company However, the departments, such as Accounting and Administrative ought to improve English ability They merely read and write in English basically And the communication skill in English is relatively poor, which makes them have difficulties in working with foreign partners or solving problems timely Moreover, There are some employees who got a good certificate, could not communicate in English well This leads to put pressure on skilled labour force in the company and the workload will be adjusted significantly In addition, the majority of managers and administrative staffs in the company can speak English Especially, employees who work in import & export department use English all the time when they are at the company 3.1.2 Advantages  For the company: English is a great advantage to expand markets and get more opportunities to cooperate with foreign partners Besides, it is also a big strength of any company to compete with others 15  For Import & Export Department: The staffs have strongly professional knowledge by understanding English documents, which provides accurate information of  products to customers For Marketing Department: The company also has employees who have to keep in touch with the foreign partners and customers Therefore, English is the most 3.1.3 effective tool to raise the relationship between company and foreign partners Disadvantages Besides its strengths, there still exist some limitations such as: - Several departments rarely use English, so it is difficult to solve tasks relating to English, especially foreign documents - In recruitment, apart from Marketing and Technical Department, the company has not given specific requirements about English level, therefore, the staffs’ English is not really good - Most staffs have only the ability to read and understand English but are not really good in communicate so sometimes it creates few barriers in transactions with foreigners - Working time and workload are quite heavy, so it is difficult to improve their English - It can not be denied the number of employees who can be proficient both speaking and writing in English is small Most of them are only able to read specialized English but not effectively communicate and write in such language This hinders a lot when there has sudden work related to English Recommendations for solutions 3.2 There are some following solutions to improve the use of English in DAMASDOOR JSC: • Each employee should have self-study morale, improve English skills for themself and realize the importance of English because it is not only significant for themselves but also for business operations of the company • Besides the efforts of employees, the company should actively create favorable conditions to supplement and enhance their English skills by offering special training courses 16 • In recruitment, the company should give the specific requirements of English and evaluate the English level frequently to raise initiative in the using of English • Prioritizing candidates who are better at English in recruitment The company has the rewarding policy such as extra bonus for individuals with good performance, increase the wages for employees who have the good qualifications and English ability in the workplace This policy will create motivation and encourage employees to work and improve their English • The company should continue to improve English in its website to give its foreign partners and customers the most accurate and timely information about the company • Organizing English courses and activities besides knowledge training • Encouraging all staffs to communicate to their colleagues in English at the office • Arranging to let employees take part in conferences on sharing learning English • experiences Providing employees documents related to the company written in English 17 PART 4: RECOMMENDATIONS FOR CHOOSING A GRADUATION THESIS TOPIC REFERENCES Realizing the importance of English in the DAMASDOOR Company, I would like to propose the topic of graduation thesis in the direction of “Problems of language skills (listening, speaking, reading, writing, presentation, translation and compilation of commercial correspondence)” As DAMASDOOR is affiliated with foreign companies, listening, speaking, translation and interpretation skills, especially speaking and listening are hugely important to the whole company Because of this, when carrying out research following this direction, it is crucial to focus on finding strategies for helping all people working in the company ameliorate their English competence, which eventually helps them improve their job performance The topic I would like to suggest for those who are interested in doing research related to this issue is “A study on integrating listening - speaking skills to enhance the speaking” (Research integrates auditory skills to improve speaking skills for corporate communication) In addition, I realize that my English skills sometimes don’t adapt with the job requirements, I would like to propose the topic graduation thesis in the direction of “ Factors affecting motivation in learning English speaking skill of English majors/ non-English majors and solution that improve all skills at Thuong mai University” CONCLUSION In spite of developing for years, DAMASDOOR JSC has to develope annually and gradually assert its position on the domestic market In addition, its 18 business is increasingly expanded to bring high efficiency and customers’ satisfaction To get such achievements today, besides the efforts of all staffs, it is the strict and judicious management of the directors in making the strategic decisions This has created positive changes and built firm belief for employees to devote constantly to the development of the company DAMASDOOR JSC has been moving in the right direction It does not only focus on profit but also the company’s reputation and the increasingly advanced life of the staffs By efforts and abundant and qualified human resources, DAMASDOOR JSC promises to achieve the important goals and expand the scale to reach larger markets I hope that these suggestions will contribute to the development of the company in the coming time A month of internship at DAMASDOOR was really a valuable time for me to have an objective view of the activities of a company, to learn practical experience about the working style, how to behave and communicate Above all, this gives me an opportunity to acquire new skills for myself, have a clear orientation for my future career I would like to give my sincere thanks to the Marketing Department and all staffs at the company for helping me complete this report I am looking forward to receive feedbacks and contributions so this report can be improved better Hanoi, February 07, 2020 Student Nguyen Thi Ninh Giang REFERENCES I would like to express my gratitude to the following researches for providing the very useful information sources so that I could complete this report: Documents from HR Administration Department Marketing Department 19 Website: www.damasdoor.net 20 ... OVERVIEW OF DAMASDOOR JOINT STOCK COMPANY 1.1 General introduction about Damasdoor JSC 1.1.1 Information Company name : + In Vietnamese: Công ty Cổ phần Damasdoor + English name : Damasdoor JSC... Pag e Logo of Damasdoor JSC Image 1.1 2 Chart 1.1 Damasdoor' s organizational structure 3 LIST OF ABBREVIATIONS No Abbreviations English Meaning Vietnamese Meaning JSC Joint Stock Company Công... regulations of the company, to recommend the Director about issues related to the Personnel Administration Department 1.2 Information about HR Administrative Department of Damasdoor Joint Stock Company