Báo cáo thực tập tiếng anh INTERNSHIP COMPANYINSTITUTION ARMEPHACO JOINT STOCK COMPANY

VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL *** GRADUATE INTERNSHIP REPORT INTERNSHIP COMPANY/INSTITUTION: ARMEPHACO JOINT STOCK COMPANY Address: No 118 Vu Xuan Thieu Town, Phuc Loi Ward, Long Bien District, Hanoi Supervisor: Ths Hoang Kim Thu Student’s full name: Nguyen Thi Dieu My Student’s ID: 11071270 Major: International Business Class: IB2012B Hanoi, 11th March 2016 Internship Report Dedication First of all, I would like to thank most sincerely to all International School teachers, teachers of major International Business who taught, impart valuable knowledge for me during year study and practice at the school I would like to thank Mrs Hoang Kim Thu - who enthusiastically guides me written this internship report I sincerely thank the leadership and the colleagues in the company has created favorable conditions for me as an internship in companies, are exposed fact, answer questions, help me understand more business and import and export activities during internship time With limited knowledge and internship time in the company is limited, I cannot avoid shortcomings I look forward to the comments and criticisms of the teachers and the colleagues in the company It would be valuable luggage to help me improve my knowledge later Nguyễn Thị Diệu My – IB2012B Page Internship Report Table of Contents A Chapter 1: Overview about ARMEPHACO Joint Stock Company I General information…………………………………………………………………….4 II Establishment and development of the company……………………………………….4 III Mission – vision – development strategy……………………………………………….5 IV Brand identity………………………………………………………………………… Logo & slogan………………………………………………………………………… Commitment…………………………………………………………………………….6 Product………………………………………………………………………………… Supplier – Retailer………………………………………………………………………8 Market………………………………………………………………………………….10 Customer V 10 Organizational structure 11 B Chapter 2: Specific major activity of ARMEPHACO Joint Stock Company 12 General production and business activities……………………………………………12 I Strategy/business plan…………………………………………………………………12 Business production process (the value chain)………………………………………15 Business production process (function) II Main activities 18 20 C Chapter 3: Goals of internship, tasks assigned and working methods…………… 28 I Goals of internship………………………………………………………………… 28 II Tasks assigned……………………………………………………………………….29 III Working methods…………………………………………………………………….29 D Chapter 4: Results gained from the Internship…………………………………… 30 I Gained knowledge………………………………………………………………… 30 II Gained experiences………………………………………………………………… 31 III Gained skills………………………………………………………………………….32 IV Contribution to the Company……………………………………………………… 33 References……………………………………………………………………………….35 List of table and chart………………………………………………………………… 36 A Chapter 1: Overview about ARMEPHACO Joint Stock Company I General information Name of company: ARMEPHACO JOINT STOCK COMPANY Nguyễn Thị Diệu My – IB2012B Page Internship Report Trade name: ARMEPHACO JSC Headquarters: No 118 Vu Xuan Thieu Town, Phuc Loi Ward, Long Bien District, Hanoi Phone: (04) 3875 9466 (04) 3875 9475 Fax: (04) 3875 9476 Website: www.armephaco.com.vn Email: armephaco@armephaco.com.vn Legal representative: Mr Nguyen Van Dung – Position: General Director Account number: 15110000027726 – Bank for Investment and Development of Vietnam, Thanh Do Branch Business license: 0100109191 II Establishment and development of the company - On April 17, 1996 ARMEPHACO Joint Stock Company, formerly known as Army Medical Equipment and Pharmaceutical Company were established, specializes in • manufacturing and trading of pharmaceuticals and medical equipment Company includes large enterprises Pharmaceutical Factory 120 (APHARMA): Established on 05/01/1973, the plant achieved WHO GMP standards contains three workshops: injections production workshop; non-βlactam tablets production workshop; ointment production workshop Pharmaceutical Factory 120 now was converted into 120 ARMEPHACO Limited Liability Company, with 100% capital shareholding of ARMEPHACO Joint Stock • Company Pharmaceutical Factory 150 (COPHAVINA): Established on 10/20/1962, contains one • Cephalosporin production workshop and two non- βlactam tablets production workshops Medical Equipment Factory 130 (MEF): Established on 07/15/1969, the plant achieved ISO 9001-2000 quality standards for the production workshops of portable medical equipment, mechanical, electrical electronics, refrigeration, etc Now Medical Equipment Factory 130 was converted into 130 ARMEPHACO Medical Equipment Limited Liability Company, with 100% capital shareholding of ARMEPHACO Joint Stock - Company On May 07, 2010, the company officially changed to model operating under Joint Stock Company with a charter capital of 130 billion VND III Mission – vision – development strategy Mission - Putting ARMEPHACO becomes the brand reputation of Vietnam, production and distribution of high-value products in the field of people’s healthcare Vision - Constructing ARMEPHACO becomes one of ten leading manufacturers, distributors of domestic pharmaceutical and medical equipment of Vietnam (both in production scale, Nguyễn Thị Diệu My – IB2012B Page Internship Report capital, revenue, profit, human resources) Gradually bring the pharmaceuticals and medical equipment of ARMEPHACO out to regional and international Development strategy - Creating policies to maintain and promote the development of efficient, sustainable and connected with the mission to serve and meet the needs of customers IV Brand identity Logo & slogan - The image of the logo • The meaning of the logo & slogan ARMEPHACO logo is designed with the layout hemispherical and brand name • inscription in the center logo With the expansion of cooperation and development, brand identity through symbols ARMEPHACO want to convey to our customers and our partners that ARMEPHACO has been building its image more professional and modern, provides better services and • products ARMEPHACO designed serif font, create strong feeling, modern and elegant, bold font and powerful strokes captures the spirit and power of ARMEPHACO A highlight in the • literal A creates of the logo differs ® is registered by the National Office of Intellectual Property of Vietnam, according to the number of shares 4-2008-22979, dated 24/10/2008 by Army Medical Equipment and • Pharmaceutical Company, now ARMEPHACO Joint Stock Company Logo simple thanks to the combination of simple elements with images meant understandable that makes communication more convenient, it helps customers and viewers easy to remember and inspire on ARMEPHACO safety On the other hand the Nguyễn Thị Diệu My – IB2012B Page Internship Report simplicity also makes working on the material to be convenient as printing, zoom in, and • zoom out, stamping, casting logo, and carvings all very convenient Route to perfection along with the best service and products so that rebranding and reach out to integrate with the world That has always been the strategic goals not only with its own board of directors of the Company and also all officers and employees of the Company The logo & slogan has demonstrated the role and determination of ARMEPHACO Commitment - Always providing pharmaceutical and medical equipment of good quality, consistent - with the interests of consumers Respect, cooperation and mutual development with customers Dynamic, creativity and fairness working environment that constantly improve their professional qualifications; meet the requirements technological innovation and the - continuous development of the market ARMEPHACO provides products and services with the best quality and ensure that - ARMEPHACO is trusted partners of enterprise and customers ARMEPHACO committed to building partner relationships and on a sustained spirit of cooperation and mutual benefit between the product provider and customer service, - among partners, and between businesses and enterprises The consistency of the brand ARMEPHACO ensure that it is the perception of the brand ARMEPHACO is consistent at anytime, anywhere and whether they are communicating over the phone, at events, on documents print and on the mass media such as television, newspapers, magazines, brochures, catalogs introduce Product - To meet growing consumer demand of customers, the Company has been actively • studying the market, research and product design; offering the following types of items: Medicine: are the company's main products include a variety of products of company, dedicated to each type of disease such as the liver, bones and joints, stomach, antibiotics, • inflammation, Medical Equipment: As essential products of the Company from 2012 to present and accepted by market all over the country In years (2012- 2013), production of medical • equipment increase rapidly due to more demand of the population Medical Gas Systems SME: As the product is put into production from October 12/2013 This is the high-end equipment, technology and production equipment of Indonesia are in Nguyễn Thị Diệu My – IB2012B Page Internship Report line with consumer tastes of the people in Asia and is likely to be the need to exploit • more Medical Gas Pipeline: As new product is put into production in 2012, but 2013 was introduced into the market This is a premium product produced by the technology of the Republic of France and this product has a spike on the consumer market in 2005 The company's products have different features are used extrusion technology, very hygienic - and safe for consumers Overall, the current products and services of the company are of good quality and meet the needs of the majority of domestic consumers, high consumption, favored by consumers However, to meet the increasing demands of the market, the Company continues to invest to diversify product mix; develop the potential, inherent brand value of the company Supplier - Retailer - Supplier • After more than 15 years developing, the company has commercial relations and cooperation with many major medical equipment manufacturers and business over the world such as Atlas Copco, Airtech Equipment Pte Ltd Japan, Olympus, Schmidt, Siemens, Shimadzu, Del Medical SA, Universal, etc to update medical achievements, the latest techniques with the aim of ensuring excellent warranty service, long-term maintenance and repairs and supply of spare parts up timely replacement the equipment • imported and produced by the company Here are the images of some supplier of the Company: Atlas Copco Group (Sweden) Airtech Equipment Pte Ltd.Japan Nguyễn Thị Diệu My – IB2012B Page ACON Diabetes Care Internship Report • Polygreen Actavis Samsung Medical Eng Retailer 120 ARMEPHACO Limited Liability Company Director: Ms Nguyen Thi Huong (Vice President of ARMEPHACO concurrently) Vice President: Ms Vu Thi Khuyen Factory achieved GMP-WHO standards with two workshops: Workshop production of injections and workshop production of pills non-βlactam with production lines tablets, • • film coated tablets, sugar coated tablets, capsules, powdered drugs… ARMEPHACO Medical Equipment Limited Liability Company Director: Mr Bui Viet Tuan (Vice President of ARMEPHACO concurrently) Deputy Director: Mr Nguyen Dinh Hau, Nguyen Duc An Factory standards of quality management ISO 9001-2000 with workshops production of portable medical equipment, mechanical, electronics, refrigeration Pharmaceutical Factory 150 (COPHAVINA) Director: Mr Do Van Be (Vice President of ARMEPHACO concurrently) Vice President: Mr Nguyen Huu Duy, Nguyen Thi Kim Hang Factory achieved GMP-WHO with workshops: Cephalosporin workshop and workshop production of tablets Non-β lactam with many production line tablets, film coated tablets, • • • • • • • sugar coated tablets, capsules, powders, herbal medicines Branch in Ho Chi Minh City Director: Ms Tran Thi Bach Tuyet Branch in Hanoi Director: Mr Do Duc Thinh (Deputy Director of ARMEPHACO concurrently) Vice President: Mr Le Van Thuan Representative Office in Da Nang Chief Representative: Mr Nguyen Quang Van Representative office in Gia Lai province Head of the Representative Office: Pham Xuan Anh Branch in Can Tho City Director: Truong Nguyen Minh Son Representative office in Haiphong Chief Representative: Mr Le Thanh Ha Branch in Ho Chi Minh Nguyễn Thị Diệu My – IB2012B Page Internship Report Director: Mr Duong Dinh Son (Deputy General Director of the Company concurrently) Vice President: Ms Doan Thi Le Phuong Market - Along with production and distribution of pharmaceutical medical equipment, since privatization, the company has expanded many new industries, including the field of medical equipment suppliers, design and construction of a modern operating room, - medical gases Joint Venture with Korean partners founded the company specializes in producing plastic syringes used times with famous brands named VINAHANKOOK, accounting for over - 80% market share in Vietnam Hanoi market is the largest market of the Company (accounting for 50% of total consumption) However, the Company's market share in this market has declined in recent years due to fierce competition by other competitors After Hanoi market is the market of the Northwest Province and Northeast (40% of total consumption) This is a very large market, there is potential for exploitation both in width and depth In the central market, mainly consumed in some provinces: Nghe An and Thanh Hoa Local products are consistent with the needs of this market For Southern market, the Company's new products are present in recent years, mainly in some provinces such as Vung Tau, Dac Lac, Ho Chi Minh City and Quy Nhon Consumption volume in the central and Southern provinces is low (5-6% sales volume of the Company) Caused by geographical distance too far, the company has not enough resources to manage, in addition to the competition of enterprises producing pharmaceuticals and medical equipment in Southern has advantages over ARMEPHACO This market area nearly Company vacant Currently, the company continues to focus on gaining market share in the Hanoi market because it is the largest city, with consumption of pharmaceutical products high The company has opened more agents; the commission also has incentives for these units stand out as agent for the Company or the store, drugstore In addition, the company also applied a number of product promotions on holidays Customers - The company's customers are diversified as follows • 108 Central Military Hospital • Oncology Hospital, Ho Chi Minh City • Health Department • Ministry of Public Security Nguyễn Thị Diệu My – IB2012B Page Internship Report • • V - Army Medical Department - General Department of Logistics The health facilities, hospitals nationwide… Organizational structure Organizational apparatus operations of the company are lightweight, scientific, operating under command online mode, encouraging the ability to work independently and to - maximize the creative capacity of each staff Organizational chart ANNUAL GENERAL MEETING OF SHAREHOLDERS DIRECTOR BOARD DIRECTOR VICE PRESIDENT OF BUSINESS Business Department VICE PRESIDENT OF PRODUCTION Project Department Organization Department Accounting Department Packing, storage, transport and installation of the product workshop •   Organizational structure of the company includes Companies Agency Director Nguyen Van Dung The Vice President Nguyễn Thị Diệu My – IB2012B Page 10 Quality control workshop Technical Department Finish workshop Internship Report o o Compulsory annotations of the HS Convention Refer to the glossary supplement the list of ASEAN Harmonized Tariff Nomenclature (AHTN) and detail explanation harmonized system of description and coding o o o o commodities (HS) Pursuant to the classification: The list of goods exported and imported Vietnam, import tariff Actual goods Technical documents, detailed description of goods, illustrated catalog of goods The results of analysis, assessment of goods Machinery, medical device Army Medical Equipment and Pharmaceutical Company imported was classified as complete equipment or synchronized equipment Machinery import company on most headings and subheadings of Chapter 84, 85, 86, 88, 89 and 90 of the import tariff preferences applicable to current guidelines classified by machine to calculate the import duty For complete equipment shipments including multiple sets of machines, different lines, in which each set of lines with a main unit, the classification of import shipments into the •  machinery and equipment group corresponding to each line to the principle taxed on In case the main engine has higher import tariffs of other machinery and equipment application classification or classification according to the main unit for each machine Valuation of imported goods for tax purposes Company ARMEPHACO apply the Agreement on the dutiable value determination that the WTO Customs regulations applicable to the Member States Agreement on Customs dutiable value has given 01 standard method and 05 alternative methods (used in cases the standard method does not apply) The company always understands, grasp and apply these guidelines to protect its interests o Standard Calculation Method: The value of goods imported to calculate the import duty is the price actually paid or will pay the price when the goods are sold from exporter to importer (called the transaction price) In other words, the price used to calculate the tax will be the price recorded in foreign trade contracts, on the sales invoice This price may o be adjusted plus some kind of reasonable expenses The alternative calculation method is the method of determining the taxable value alternative when Customs decides not to apply standard methods (ie not recognize the     transaction as customs taxable value) Include: The transaction value of identical goods The transaction value of similar goods The value of the deduction The value calculated Nguyễn Thị Diệu My – IB2012B Page 21 Internship Report  A reasonable approach (in the case of the methods above are unusable) Foreseeing this, ARMEPHACO always understand and apply the principles for calculating the taxable value of Customs because this is a tool to protect corporate  interests The consultation commodity prices Consultation is a professional activities in line procedures imports, consultations are the customs authorities and the exchange of customs declaration, provide information on issues of mutual shipment prices related imports at the request of the customs office (if questionable) or at the request of the declarer (if not possible to determine the value) Time consultation carried out within 30 days (working days) from the date of shipment cleared customs The consultation must be done as soon as possible and lasts a maximum of 30 days for complicated cases, with large amounts of consultation The consultation has influenced the goods taxed Thus consultation is very important Items of machinery, medical equipment ARMEPHACO Company imported often, the complex commodity groups, difficult subject to tariffs and HS taxed Therefore, in many cases, companies have taken the advice of the customs authorities Following are data on import contracts of the company consulted the Customs value: Table 2: Number of contracts of ARMEPHACO Company is customs authorities consult price Unit: Contracts Number of import contracts Number of contracts to be consulted 2007 115 12 2008 86 2009 136 24 Looking at the figures, we see that the Army Medical Equipment and Pharmaceutical Company have import contracts that customs authorities consult price through years 2007, 12 out of 115 contracts are contracts Customs consultations, 2008 9/86 consulted contracts and 24 contracts in 2009 with a total of 136 contracts were consulted The company's consultation takes place mostly due to the company by the customs authorities to join the consultations to adopt HS for the items is difficult to determine the HS code to determine taxable value and the amount of tax payable Because companies always have good law observance, no case the company must consult misstatements due to tax • evasion Results customs clearance of goods imported by the company Nguyễn Thị Diệu My – IB2012B Page 22 Internship Report  Each year, ARMEPHACO Company has to make a lot import contracts Following are data on cleared customs declarations of the company in recent years: Table 3: Results of clearance for three years: 2007, 2008, 2009 Registration declarations number Cleared customs declaration number Percentage cleared customs declaration 2007 115 110 96% 2008 86 80 93% 2009 136 132 97% Looking at the above figures we can see the results of operations of the company In 2007, the numbers of customs clearance declarations were up 96%, in 2008 was 93%, in 2009 was 97% In 2008, due to the impact of the world economic crisis, the company achieved little more import contracts from 2007 and 2009 The rate faster customs clearance declarations are always in the majority The remaining number of declarations that is not cleared mostly are the declarations of the shipment is incomplete and customs procedures after the company handle all caught vouchers to complete the full set of •     •   customs documents trousers The problems arising in the customs clearance of imports Some problems that businesses import and export business is often encountered in the customs declaration process in Vietnam: Violation of regulations on customs declaration, tax return, tax payment extension Breach of the customs value Violation of classifying imported goods, wrong application of HS codes Violation of origin Assessment of the operational status of the import customs clearance company The positives ARMEPHACO Company has many years of experience in import and export business Commodity import operation is highly professional operation of the company Therefore, with experience and a solid business, import customs clearance operations of the company always takes place very quickly Can appreciate the positive aspects of  operations import customs clearance of the company through a number of criteria: Cargo clearance times faster Because the company has many years of experience and solid operations, the company rarely caught in the customs declaration, complete customs documents, and good company always abide by the law, so the clearance goods always happen quickly Therefore, the company performed very successfully and on time for the sale of goods contracts with local partners Nguyễn Thị Diệu My – IB2012B Page 23 Internship Report  The tax declaration, calculation and payment of corporate taxes is always completed quickly Company less tax arrears cases, if any, companies are quickly completed the  payable tax amount Goods are usually freed quickly Machinery, medical device companies are often imported modern machinery and high-tech The company is always interested in faster  release of goods to ensure the quality of machinery and equipment Companies always abide by state laws and regulations of the Customs, no phenomenon of commercial fraud, misrepresentation commodities, commodity codes to tax evasion,  tax breaks Therefore, the company has always made a reputation and brand with partners at home and abroad, has credibility with customs authorities, facilitating the process of import and clearance of goods, thereby helping companies perform many economic contracts, increase profitability, revenue and operational efficiency  These drawbacks and causes  Because companies import goods are machinery, medical equipment, these are relatively complex items in determining the HS codes and the origin of goods Another type of machinery, medical equipment can be assembled in one country, but the equipment was manufactured from a different country, so the determination of origin of goods is very difficult And with these types of items such complex, the pressure commodity code is also the problem requires companies to have solid professional Due to the imported goods of such companies, so in some cases, these characteristics have a major influence  on the clearance of goods Goods are another obstacle to complete C/O slow cargo clearance time and affect the value of the tax It is caused by the complex nature of the item A company shipments are imported medical equipment can be produced from many countries For example, 40% of components produced in China, 40% manufactured in the USA and 20% produced in Germany, the determination of a reasonable origin would be difficult and costly time If the company confirmed goods originating from preferential market on tariffs but the customs authorities did not recognize the origin of goods that the company tax amount payable will be huge, affecting many to revenue and expenses of the company However, the company imported goods mostly from the big markets are not entitled to preferential tariff But items by machinery, medical equipment items are required to have state Nguyễn Thị Diệu My – IB2012B Page 24 Internship Report certificates of origin of goods Hence the determination of the exact origin of the  company is very important In some cases, due to the complexity of the goods which the company applied the wrong HS code for the goods The reason is that commodities of machinery and medical equipment are often complex machinery; it is difficult to determine the HS This affects the amount of tax payable by the company Errors will affect the time of customs clearance, cargo liberation of the company lead to problems in the implementation of contracts with local partners C Chapter 3: Goals of internship, tasks assigned and working methods I Goals of internship - After years at the International School – Vietnam National University, Hanoi, each student has their own accumulated a certain amount of knowledge, but if there is no environment to practice, apply the theory learned will not achieve best results Therefore, - the internship graduation is a very important subject for every college student last year Duration of weeks internship is a good opportunity for each student (especially an international business student like me) to interact and become familiar with the working environment in the workplace, as well as office work Furthermore, students have the conditions to apply knowledge learned in school to practical work, learning more experienced and supplement the shortcomings and contribute to improving the skills learned in college over the years After graduation internship, each student will have the - professional skills and clearer orientation in their future work This internship also helps students complete more about all aspects of the training process, including strengthening the knowledge, skills training, improve attitude, love teaching, strengthen communication, ability work, management, practice conscious labor discipline, industrial working style, to become familiar with the work environment This - is the initial step is very important, to help students not confused before the new job With myself, I found that the internship has an important role not only with my learning process, but also for my career later II Tasks assigned - The content of the specific tasks assigned to me during internship at the ARMEPHACO • Company as follows: Searching an overview of the Company and the job as well as how the operate of the Import and Export Sales Department Nguyễn Thị Diệu My – IB2012B Page 25 Internship Report • Charge of records classified projects involving imported medical equipment activity in • the next quarter Compile some documents related to the projects involving imported medical equipment • activity in the next quarter Assisting some assigned office work such as sorting files, documents and stamping documents III Working methods - Read the introductory text about the Company on the official website and collection of - supporting documents for the registration, operations, and reward of Company During internship, I can learn and refer to several documents relating to my professional internship at practice, so I just had to learn more, and just can complete certification - preparation Before you start translating a specific text, I usually skim through a turn to understand the basic content of the post and then proceed to translation Since there are so many words in majors in the process of translating posts, sometimes I have to ask the help of a dictionary (of dictionaries and dictionary software) to understand the nature of the word and apply the correct word Once completed, I check text again before giving the - colleagues checking and editing At the same time, I must always be careful to read the text in order to avoid confusion in - the arrangement and stamping In company, I get to be the caring direction of the colleagues in the Import and Export Sales Department 2, get them hands-on, on-site guidance (guidance both theory and - practice); therefore, work assigned completed quickly and effectively Also, by direct observation of the work at the office or go experimental observations at factories, which helps me understand the nature of the problem and little crestfallen before the problems in majors D Chapter 4: Results gained from the Internship I Gained knowledge - From the knowledge learned in university, I had to apply a lot of useful knowledge • during internship report at the Import and Export Sales Department Thanks to subjects like Technique of Foreign Trade or International Trade Management, I understand partly the process of import and export operations, procedures and customs documents necessary related activities such as import-export business purchase agreement, transport documents, payment documents At the same time, a glimpse of the process known as customs clearance procedures for a particular shipment in ports Nguyễn Thị Diệu My – IB2012B Page 26 Internship Report However, until the internship, I really understand the import and export activities I already know how to classify goods, origin of goods, store and track record import and export; mastering how to read - understand the actual documents, how to make invoice sale contract - packing list Besides, I was fully acquiring practical experience in import and export as well as how to arrange a set of documents for export shipments, imports and non-commercial At the same time, enhance the skills of negotiation, drafting and signing of the contract of sale and handle some situations arise illegal import and export activities rather than just the make-up negotiations during classroom presentation Through internship time, I have improved my limited awareness of export and import • sector and orient myself correctly chosen area of specialization Besides, lessons in subjects Business Culture or Business Communication has helped me to have a basic understanding of communication in business, experience when communicating in a professional environment, and can use the accurate and persuasive language to achieve the job Moreover, the knowledge on to help me easily integrates with colleagues in the company, not to offend the boss and quickly adapt to the work • environment To help me read the financial statements of the company, analysis of the company's activities along the value chain or functionality or market analysts to complete this internship report are due to the knowledge learned from subjects such as Financial Statement Analysis, Global Supply Chain Management, Business Organization and Management and Principles of Marketing II Gained experiences - After weeks of internship at the company, I myself have learned a lot from the colleagues of the Import and Export Sales Department and accumulated invaluable • lessons and would be very useful for my future job These lessons are as follows: For the work of translation and interpretation of documents, I myself draw some useful experience Before the translation or interpretation, need to learn about the translated document, view it in the field to have prepared in advance as to find dictionaries, specialized vocabulary to help translate more quickly and accurately When translation need analyzing sentence structure to translate understandable and not misunderstood the content of the original text For easier while compiling, I myself constantly learning and hone vocabulary of many different specialized fields, accumulation of basic knowledge to Nguyễn Thị Diệu My – IB2012B Page 27 Internship Report translate better and more accurate Moreover, after translation to check back several times • to have the appropriate editing, helping for the text to be translated satisfactory In addition, I also practice some office work so I also have some experience, such as: how to organize and manage files, practice using office software, some preparation work • records and documents for business trips or check In the communication environment with the colleagues in the organization, I myself found the cheerful, affable, agility and enthusiasm is very important, help create peaceful atmosphere, intimacy between people, enabling work to be carried out better and easier • However, while it is necessary to work seriously and absolute concentration Through times going experimentation in the factories, I had the opportunity to have access to practical work, exposed to more experienced employee in the factory and directly exchange their information Since then, I myself am more confident and have • more experience in connecting with people Realistic approach to the job, I felt more confident after leaving school and looking for work I was aware of my strengths and weaknesses; skills - knowledge that need to be retrofitted (apart from formal training programs in schools) to meet the task Penetrating into the real environment helped me to raise awareness of roles and responsibilities for pursuing my profession III Gained skills - For students, the level of knowledge is necessary but not sufficient condition In addition to knowledge, students need to enhance life skills (soft skills) of ourselves This is a necessary condition but it is very integral to the current students And thanks to internship period, I was trained to be a number of skills as follows: Define appropriate targets skill To achieve success in life, people need to know to set up the objectives in line with the capacity and condition of ourselves and determination to implement them Appropriate goals will help people live with purpose; to appreciate his life and put ourselves in meaning life In contrast, life becomes tasteless and can lead to distortions Therefore, targeting is an important requirement for students It helps students know the specific wishes and try to accomplish the desired time they want The goal is to help students learned to achieve their dreams, they themselves need to do, in need of support, and thereby know the encountered difficulties and favorable And the internship has helped me get clearer direction on my future work and identified steps to achieve that goal So after graduation, you will not encounter obstacles to find a suitable job for myself Nguyễn Thị Diệu My – IB2012B Page 28 Internship Report Communication skill Social interaction is an important factor, contributing to the buildup successful in any field Good communication is the key to 85% of success in the work At the same time, the first skill that employers look for in candidates is good communication skills In everyday life as well as at work, we often have to communicate with many people, with many objects of different classes We need to have a good communication skill to avoid misunderstandings and false information given, and increase interaction with customers and colleagues, create cultural integration in office And by interacting with colleagues in the workplace as an internship, I had more opportunities to improve their communication skills such as listening more than talking, modest when talking about themselves, comments in a positive way in the group meetings and always smiling with colleagues and superiors Typing skill Type the text is one of the essential skills that every computer user should take the time to learn Thanks to the regular text editor, I was able to type faster and typing by all 10 fingers This has helped me save a lot of time and work a lot more efficiently Time management skill The time fund is the same with everyone, it is important to us how to use them most effectively Growing social and demand increasing high life forces us to have a good working skill to be able to adapt easily; it helps us to achieve high results in their work and in the relationship other social relations And fortunately, I have learned time management skills that are reasonable in internship time in the ARMEPHACO Company To work time most effectively, we must know our target identification Do not carry too many things at once and then not settle on schedule affect the company and teamwork Also be aware of the skilful arrangement that take advantage of the opportunity to work more efficiently However goals and its benefits must be associated with the company's goals Discipline of time with you is something extremely important Therefore, when the target agreed between management and employees will be motivated to work and they will make the most of the time working to achieve those goals IV Contribution to the Company - Internship time has helped me partly contribute my small effort to business activities of the company I myself have translated documents related to company’s import-export operations in the next quarter, classified documents in the kit to submit easily documents Nguyễn Thị Diệu My – IB2012B Page 29 Internship Report relating to the Customs At the same time, I also stamped over hundreds of documents, and make some invoice - sale contract - packing list Moreover, I also found a fairly potential partner for the company and receive the commendation from the leader Besides, over a period of research and learn, I can provide some solutions promote • • • • clearance of imported goods to the company Completing preparation vouchers in the customs dossiers Enhance professional knowledge of staff procedures import customs clearance Creating a good relationship with the customs authorities Implement electronics customs procedures for goods Nguyễn Thị Diệu My – IB2012B Page 30 Internship Report REFERENCES - (ARMEPHACO, 2008) [Online] Available at: http://armephaco.com.vn/Default.aspx [Accessed 20 February 2016] - (ARMEPHACO, FINANCIAL STATEMENT 2012, 2013) Consolidated Financial Statements Audited For The Fiscal Year Ended 31 December 2012 [Online] Available at: http://armephaco.com.vn/Upload/file/2013DHCD/BcTaichinh2012.pdf [Accessed 01 March 2016] - (ARMEPHACO, FINANCIAL STATEMENT 2013, 2014) Consolidated Financial Statements Audited For The Fiscal Year Ended 31 December 2013 [Online] Available at: http://armephaco.com.vn/Files/Upload/AttachedFiles/dacbea26-17dd-4c2e-bf08283c1f562d6dB%C3%A1o%20c%C3%A1o%20t%C3%A0i%20ch%C3%ADnh %202013.pdf [Accessed 01 March 2016] - (ARMEPHACO, FINANCIAL STATEMENT 2014, 2015) Consolidated Financial Statements Audited For The Fiscal Year Ended 31 December 2014 [Online] Available at: http://armephaco.com.vn/Files/Upload/dhcd2015/baocaohopnhat2015.pdf [Accessed 01 March 2016] Nguyễn Thị Diệu My – IB2012B Page 31 Internship Report LIST OF TABLE, CHART Organizational structure chart……………………………………………………………….10 Table 1: Summary of production and business results of the company over years from 2012 to 2014……………………………………………………………………………………….12 The value chain of company…………………………………………………………………14 Table 2: Number of contracts of ARMEPHACO Company is customs authorities consult price………………………………………………………………………………………… 24 Table 3: Results of clearance for three years: 2007, 2008, 2009…………………………….25 Nguyễn Thị Diệu My – IB2012B Page 32 Internship Report VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL SOCIAL REPUBLIC OF VIETNAM Independence – Liberty - Happiness Schedule of the graduate internship Internship Company/Institution ARMEPHACO JOINT STOCK COMPANY Supervisor: Ths Hoang Kim Thu Student’s full name: Nguyen Thi Dieu My Student’s ID: IB2012B Class: IB2012B Major: International Business Week Date Tasks performed - Take a tour and learn about the company 18/01/2016 - Be familiar with office work - Sorting files, documents, stamped documents - Training culture 25/01/2016 - Charge of records classified projects involving imported medical equipment activity in the next quarter - Compile some documents related to the projects involving imported medical equipment activity in the next quarter 01/02/2016 - Typing text - Photo documents - Continue typing the text 15/02/2016 - Go experimental in factories - Photo documents related to imported medical equipment activity Nguyễn Thị Diệu My – IB2012B Page 33 Internship Report Week Date Tasks performed - Sorting files, documents, stamped documents 22/02/2016 - Learn the market and make a list of potential partners - Being practiced with team leaders - Photo documentation, printed documentation 29/02/2016 - Complete and writing internship report Nguyễn Thị Diệu My – IB2012B Page 34 Internship Report Nguyễn Thị Diệu My – IB2012B Page 35 [...]... Another issue of concern is the company to use the machine performance, the company' s equipment is not high, so much downtime This led to the depreciation of the company allocations remain high, as the price up This is the general condition of the enterprises producing medicines and medical equipment in general, ARMEPHACO Joint Stock Company in particular In the future, the Company must pay attention to... clearance for three years: 2007, 2008, 2009…………………………….25 Nguyễn Thị Diệu My – IB2012B Page 32 Internship Report VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL SOCIAL REPUBLIC OF VIETNAM Independence – Liberty - Happiness Schedule of the graduate internship Internship Company/ Institution ARMEPHACO JOINT STOCK COMPANY 2 Supervisor: Ths Hoang Kim Thu 3 Student’s full name: Nguyen Thi Dieu My Student’s... losses for the company both in terms of finance and prestige  Conversely, if the clearance work is done quickly or on time, the company will successfully implement the contract, the company works effectively will bring prestige and profits for the company, avoiding be serious losses to the company  Therefore the position of imports customs clearance operations for the import of goods of • the company should... companies always have good law observance, no case the company must consult misstatements due to tax • evasion Results customs clearance of goods imported by the company Nguyễn Thị Diệu My – IB2012B Page 22 Internship Report  Each year, ARMEPHACO Company has to make a lot import contracts Following are data on cleared customs declarations of the company in recent years: Table 3: Results of clearance... clearance company The positives ARMEPHACO Company has many years of experience in import and export business Commodity import operation is highly professional operation of the company Therefore, with experience and a solid business, import customs clearance operations of the company always takes place very quickly Can appreciate the positive aspects of  operations import customs clearance of the company. .. found that the internship has an important role not only with my learning process, but also for my career later II Tasks assigned - The content of the specific tasks assigned to me during internship at the ARMEPHACO • Company as follows: Searching an overview of the Company and the job as well as how the operate of the Import and Export Sales Department 2 Nguyễn Thị Diệu My – IB2012B Page 25 Internship. .. IB2012B Page 30 Internship Report REFERENCES - (ARMEPHACO, 2008) [Online] Available at: http:/ /armephaco. com.vn/Default.aspx [Accessed 20 February 2016] - (ARMEPHACO, FINANCIAL STATEMENT 2012, 2013) Consolidated Financial Statements Audited For The Fiscal Year Ended 31 December 2012 [Online] Available at: http:/ /armephaco. com.vn/Upload/file/2013DHCD/BcTaichinh2012.pdf [Accessed 01 March 2016] - (ARMEPHACO, ... clearance activities in business of ARMEPHACO Company The role of import customs clearance activities in the import of goods by the company Nguyễn Thị Diệu My – IB2012B Page 17 Internship Report  Army Medical Equipment and Pharmaceutical Company is an enterprise in business, manufacturing and exporting/importing of items of medical equipment Regular importers of the company are all kinds of medical equipment... Product Design Study: Trial manufacture from small scale to medium scale production then to a large scale Trial manufacture by various methods based on the standards that • the Company has adopted Inbound Logistics ARMEPHACO Joint Stock Company is a unit production of pharmaceutical products and medical equipment so material in production is often difficult to preserve, easily damaged • or deteriorated Features... Because the company has many years of experience and solid operations, the company rarely caught in the customs declaration, complete customs documents, and good company always abide by the law, so the clearance goods always happen quickly Therefore, the company performed very successfully and on time for the sale of goods contracts with local partners Nguyễn Thị Diệu My – IB2012B Page 23 Internship