Internship Report Hai Quyen Technical And Trading Company Limited.pdf

HANOI UNIVERSITY OF BUSINESS AND TECHNOLOGY FACULTY OF ENGLISH LANGUAGE STUDIES INTERNSHIP REPORT Student’s ID number : 19145779 Name of job supervisor : Ms.. Ta Thi Thu Giang Name of co

HANOI UNIVERSITY OF BUSINESS AND TECHNOLOGY FACULTY OF ENGLISH LANGUAGE STUDIES

INTERNSHIP REPORT

Student’s ID number : 19145779

Name of job supervisor : Ms Ta Thi Thu Giang

Name of company for

Internship : Hai Quyen Technical

and Trading Company Limited Address : House No 18, Ngan Son Street,

Tran Phu, Hai Duong City, Hai Duong Province

HA NOI, 2023

HANOI UNIVERSITY OF BUSINESS AND TECHNOLOGY FACULTY OF ENGLISH LANGUAGE STUDIES

INTERNSHIP REPORT

Student’s ID number : 19145779

Name of job supervisor : Ms Ta Thi Thu Giang

Name of company for

Internship : Hai Quyen Technical

and Trading Company Limited Address : House No 18, Ngan Son Street,

Tran Phu, Hai Duong City, Hai Duong Province

HA NOI, 2023

TABLE OF CONTENTS

INTERNSHIP REPORT 1

I GENERAL INTRODUCTION 1

1 Reasons for choosing the place for internship 1

2 General introduction of the company 1

2.1 General information 1

2.2 Business of the company 2

3 Work assignments 2

4 Daily working timetable 3

II PERSONAL EXPERIENCES 9

1 Useful knowledge and attitude learned at the University for internship 9

2 Useful knowledge, skills and attitude gained during the internship 9

III FURTHER KNOWLEDGE, SKILLS AND ATTITUDES NEEDED FOR THE WORLD OF WORK 10

1 Knowledge acquired 10

2 Skills acquired 10

3 Attitudes acquired 10

IV CONCLUSION 11

I would like to express my deepest appreciation to all those who provided me the possibility to complete this report A special gratitude I give

to my supervisor Ms Nguyen Thi Tham, who assisted me in editing and finalizing this report

Furthermore, I would also like to acknowledge with much appreciation the crucial role of the staff of Hai Quyen Technical and Trading Company Limited who gave the permission to use all required equipment and the necessary materials to complete the tasks

Last but not least, many thanks go to the Director of Hai Quyen Technical and Trading Company Limited – Mr Pham Quynh Hai, who gave

me the opportunity to practice at the company At the same time, I would also like to thank Ms Ta Thi Thu Giang, who guided me at the company, assigned

me important tasks during my internship, and gave me sincere advice and highly professional

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INTERNSHIP REPORT

I GENERAL INTRODUCTION

1 Reasons for choosing the place for internship

As part of our professional development, all students in the Faculty of English Language Studies are required to complete an internship and write a report on the field trip First, I am confident that this internship will help me improve my language skills, language competence, communication skills, and soft skills Second, I hope to gain experience and accomplishment by putting what I have learned in the classroom into practice at work and in real life After graduating from Hanoi University of Business and Technology, I worked hard to find internships everywhere Fortunately, with the introduction of an acquaintance, I was able to visit and observe the activities

of Hai Quyen Technical and Trading Company Limited and was accepted to practice at the company I believe the company's business, especially food import and export, is very interesting to learn The company is an ideal organization for students majoring in foreign languages to gather information and gain valuable work experience

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2 General introduction of the company

2.1 General information

Hai Quyen Technical and Trading Company Limited with tax code

0800969643, represented by Mr Pham Quynh Hai, was granted a business registration certificate on February 6, 2012 The company's main line of business is "Wholesale of computers, peripherals and software", managed by Hai Duong City Tax Department The company's head office address is at house number 18, Ngan Son Street, Tran Phu Ward, Hai Duong City, Hai Duong The company has been operating for over ten years and is highly appreciated by customers for its reputation and attentive and enthusiastic service As a leading computer trading and repair company in Hai Duong, the company is increasingly developing and expanding its business field in recent times

2.2 Business of the company

The main business of Hai Quyen Trading and Technical Company Limited is wholesale of computers, peripherals and software Along with sales, the company also manufactures, repairs, and leases computers, peripherals, and office machinery

Besides, the company's business activities also expand in many fields The company carries out wholesale and retail of ceramic, porcelain and glass products; home electric; beds, wardrobes, tables and chairs and similar furniture; electronic and telecommunications equipment and components; office machinery, equipment and spare parts, etc The company's commercial activities develop on many different products and fields

3 Work assignments

English usage a day: eight hours in the office when dealing with English document

Type of language: English for communication and business

Working time: +) from 30th January 2023 to 24th March 2023

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+) five days a week, from Monday to Friday Working hour: +) eight hours a day

+) morning: from 8:00 am to 12:00 am

+) afternoon: from 13:00 pm to 17:00 pm

Internship position: sales staff, document translator

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4 Daily working timetable

Week 1: from January 30th, 2023

to February 3rd, 2023

Day Tasks assigned Achievements Monday

30/01/2023

- Greeting everybody in the

company and especially the

Sale Department

- Knowing everybody in the Sale Department and their tasks

Tuesday

31/01/2023

- Finding the working

procedures in the Sale

Department and the whole

company

- Knowing exactly the working procedures

Wednesday

01/02/2023

- Researching on the

company’s profile

- Learning about the company’s structure, how it

is constituted and classified, how it works

Thursday

02/02/2023

- Researching on the

company’s rules

- Learning about the company’s cultures and rules

- Learning how to follow rules and obligation such as: punctuality, keep silence, appearance (neat hair, formal clothes, shoes, etc.)

Friday

03/02/2023

- Researching on the

company’s products

- In-depth understanding of the company's products and businesses: wholesale and retail of computers and related machinery and equipment

Week 2: from February 6th, 2023

4

to February 10th, 2023

Day Tasks assigned Achievements Monday

06/02/2023

- Researching on the

company’s products

- In-depth understanding of the company's products and businesses: wholesale and retail of computers and related machinery and equipment

Tuesday

07/02/2023

- Researching on the

company’s products

- Understanding the company's products: features, functions, prices, and other information

Wednesday

08/02/2023

- Translating products’

brochures, catalogs,

technical datasheets, or user

manuals from English into

Vietnamese

- Improving English vocabulary about computers and peripheral devices, computer software

Thursday

09/02/2023

- Translating products’

brochures, catalogs,

technical datasheets, or user

manuals from English into

Vietnamese

- Improving English vocabulary about computers and peripheral devices, computer software

Friday

10/02/2023

- Translating products’

brochures, catalogs,

technical datasheets, or user

manuals from English into

Vietnamese

- Improving English vocabulary about computers and peripheral devices, computer software

Week 3: from February 13th, 2023

to February 17th, 2023

Day Tasks assigned Achievements

5

13/02/2023

- Translating products’

brochures, catalogs,

technical datasheets, or user

manuals from English into

Vietnamese

- Improving English vocabulary about computers and peripheral devices, computer software

Tuesday

14/02/2023

- Taking photographs of

some products

- Translating documents

- Learning soft skills

- Improving translation skills

Wednesday

15/02/2023

- Supporting sales staff to

introduce products to

customers

- Learning soft skills

Thursday

16/02/2023

- Supporting sales staff to

introduce products to

customers

- Learning soft skills

Friday

17/02/2023

- Translating products’

documents

- Improving translation skills

Week 4: from February 20th, 2023

to February 24th, 2023

Day Tasks assigned Achievements

Monday

20/02/2023

- Translating products’

documents

- Improving translation skills

Tuesday

21/02/2023

- Supporting sales executives

to go out and meet with

customers

- Building up more soft skills: communication, presentation, and negotiation skills with customers

- Build relationship with more partners

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Wednesday

22/02/2023

- Translating products’

documents

- Improving translation skills

Thursday

23/02/2023

- Translating products’

documents

- Improving translation skills

Friday

24/02/2023

- Translating products’

documents

- Improving translation skills

Week 5: from February 27th, 2023

to March 3rd, 2023

Day Tasks assigned Achievements Monday

27/02/2023

- Translating products’

documents, build up

technical specifications

- Learning more about products’ features

Tuesday

28/02/2023

- Supporting my job

supervisor in typing and

drafting meeting documents

- Improving skills in using office software

Wednesday

01/03/2023

- Supporting my job

supervisor in typing and

drafting meeting documents

- Improving skills in using office software

Thursday

01/03/2023

- Making the PowerPoint to

prepare for the meeting

- Practicing skills in using office software

Friday

03/03/2023

- Attending a department

meeting

- Taking notes of the meeting

and make a report for my job

supervisor

- Learning presentation skills, note-taking skills

Week 6: from March 6th, 2023

to March 10th, 2023

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Day Tasks assigned Achievements

Monday

06/03/2023

- Supporting sales executives

to go out and meet with

customers

- Learning soft skill

Tuesday

07/03/2023

- Translating products’

documents, build up

technical specifications

- Learning more about products’ features

Wednesday

08/03/2023

- Checking goods/

equipment at the warehouse

- Practicing perseverance and carefulness in work Thursday

08/03/2023

- Checking goods/

equipment at the warehouse

- Practicing perseverance and carefulness in work Friday

09/03/2023

- Writing some email in

English responses to

customers

- Learning writing skill

Week 7: from March 13th, 2023

to March 17th, 2023

Day Tasks assigned Achievements

Monday

13/03/2023

- Typing and printing some

documents

- Doing some text editing

- Learning how to use office equipment

Tuesday

14/03/2023

- Typing some documents - Practicing using office

software

Wednesday

15/03/2023

- Writing some email

responses to customers

- Learning writing skill

Thursday

16/03/2023

- Organizing documents

stored in the office

- Learning organizational skill

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Friday

17/03/2023

- Joining a team building

activity of the company

- Learning teamwork skills

Week 8: from March 20th, 2023

to March 24th, 2023

Day Tasks assigned Achievements

Monday

20/03/2023 -

- Printing some documents

- Doing some text editing

- Learning how to use office equipment

Tuesday

21/03/2023

- Completing translation

work

- Improving translation skill

Wednesday

22/03/2023

- Writing the internship

report

- Learning writing skill Thursday

23/03/2023

- Writing the internship

report and send it to the job

supervisor

- Learning writing skill

Friday

24/03/2023

- Receiving and signing the

internship confirmation

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II PERSONAL EXPERIENCES

1 Useful knowledge and attitude learned at the University for internship

From the very beginning, I determined that I had to equip myself with basic and specialized English knowledge Due to the internship related to document translation, I have codified the English knowledge that I learned at the University, especially the translation knowledge Thanks to that, I was able to understand and translate the company's documents as quickly as possible

When I did my internship, I was exposed to the team work environment and at this point, the teamwork skills I trained in university helped me a lot I already know how to fit into the team, be sharp in group issues and work with everyone to achieve the same goal

The attitude of learning and learning has been thoroughly applied when

I go to practice Whether it is a compliment or a criticism, I am still receptive, because it is the advice of those who went before My colleagues at the company see me doing wrong, they remind, if they see me doing well, they will commend This will evaluate my attitudes towards my vision Although it

is difficult for me to receive criticism from others, I always receive comments that are instructive and oriented for me

2 Useful knowledge, skills and attitude gained during the internship

Internship is the time when I better understand my future work I have the opportunity to work practically and have the opportunity to apply the knowledge in school Since then, I can quickly see the gaps in my knowledge and fix it in time At the same time, the guidance of experienced predecessors was a precious opportunity to step by step plan for my future

The internship helped me to significantly improve my communication skills This is not only an important skill in work, it is also important in life Good communication is the key to 85% success at work

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I am equipped with new skills and new opportunities I learned to be proactive at work I proactively got to know people, actively researched the work of the internship, actively proposed and worked with everyone All of them have helped me quickly adapt to the new environment

III FURTHER KNOWLEDGE, SKILLS AND ATTITUDES NEEDED

FOR THE WORLD OF WORK

1 Knowledge acquired

We still hear the saying “knowledge is endless” It mean that the knowledge we learn in class is only a part It is extremely necessary that we need to learn more things related to our major in order to work Having more specialized knowledge and practical knowledge will help us a lot after graduation to find a job

2 Skills acquired

Skills in using Microsoft Office software will be very beneficial to us at work Word, Excel, and PowerPoint tools are an indispensable part of presenting ideas, statistics or writing reports Moreover, at universities, students are trained in information technology The knowledge and understanding of information technology will be an effective assistant for future work

3 Attitudes acquired

In fact, according to some documents, attitude accounts for 70% of the success of each person

Therefore, it is necessary to have a serious, attentive, hard-working and professional working attitude in all jobs At the same time, the spirit of inquisitiveness, always curious to discover new things is also highly appreciated

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