internship report xuan dung import export trading co ltd maximilan beach danang hotel company

SUPERVISOR’S COMMENTS………18ACKNOWLEDGEMENTDear all lecturers of Department of English, Duy Tan University.Dear Board of Directors and all employees of MAXIMILAN Danang Beach Hotel Company

Code : 25203116589

Course : 2019 - 2023

DA NANG – March 2023

INTERNSHIP REPORT

Student’s name : Dương Thị Yến Nhi

Date of birth : September 17 , 2001th

Department : Faculty of English

Internship Site : Xuan Dung Import-Export Trading Co.,

Ltd - Maximilan Beach Danang Hotel Company

Internship Period : From February 6th ,2023 to March 12 , 2023th

SUPERVISOR: NGUYỄN QUỲNH CHI, M.A.

DA NANG, March 2023

PART 1 GENERAL INFORMATION OF THE INTERNSHIP SITE 1

1.1 AN OVERVIEW OF MAXIMILAN BEACH DANANG HOTEL COMPANY 1

1.1.1 Introduction 1

1.1.2 FACILITIES 3

1.2 Reception department of maximilan beach danang hotel company 5

1.2.1 Introduction: 5

1.2.2 Requirements and benefits 6

PART 2 DESCRIPTION ABOUT STUDENT’S INTERNSHIP: 7

2.1 General task description: 7

2.2 Weekly tasks: 7

PART 3: PERSONAL EXPERIENCE FROM INTERNSHIP 15

3.1 Advantages and disadvantages of the internship 15

3.1.1 Advantages 15

3.1.2 Disadvantages 16

3.2 Personal experience gained from the internship 16

PART 4 FURTHER SUGGESTIONS FOR THE INTERNSHIP SITE AND UNIVERSITY 17

4.1 Suggestions for maximilan beach danang hotel company 17

4.2 Suggestions for duy tan university 17

SUPERVISOR’S COMMENTS………18

ACKNOWLEDGEMENT

Dear all lecturers of Department of English, Duy Tan University

Dear Board of Directors and all employees of MAXIMILAN Danang BeachHotel Company in Da Nang

First of all, I would like to express my sincerest thanks to Duy TanUniversity and the Faculty of English for organizing and creating good conditionsfor me to study and practice In particular, I would like to express my deepestgratitude to Ms Nguyen Quynh Chi - My instructor, who taught and supported me

to successfully complete the report

Secondly, I would also like to thank the deputy director and all staff ofMAXIMILAN Danang Beach Hotel Company for helping me successfullycomplete my internship During the internship period, I received many goodconditions and a lot of help from everyone so that I could complete the internshipsmoothly and accumulate a lot of valuable experience in the profession Theworking environment in the hotel is really good and a worthwhile environment towork in

Finally, I would like to take this opportunity to thank my family and friendsfor their support, encouragement, and experience that will serve as the foundationfor me and my future work

As a student in the process of learning and training, this report will certainlyhave shortcomings I look forward to receiving suggestions from teachers so that Ican successfully complete the assigned tasks

Yours sincerely,

Duong Thi Yen Nhi

PART 1 GENERAL INFORMATION OF THE INTERNSHIP SITE 1.1 An Overview Of Maximilan Beach Danang Hotel Company

- Hotel name: Maximilan Beach Danang Hotel Company

- Officially invested and operated from September 1, 2019

- Trading name: Xuan Dung Import-Export Trading Co., Ltd

- Director: Vo Van Liem

- Address: 222 Vo Nguyen Giap, Son Tra District, Da Nang City

and unique design, perfect to every detail with modern and first-class facilities fortourists on business or leisure when coming to Da Nang The hotel is invested in everysmallest detail from the common area to the accommodation area In addition to amodern bedroom system, the hotel is also equipped with many other services, aconference room area with a capacity of more than 200 guests that can organize manytypes of meetings & parties according to professional models, infinity pool Modern22nd floor, restaurant system, cafe, bar, massage, beauty, relaxation MAXIMILANHotel promises to bring guests the most unforgettable experiences.

Organizational chart of MAXIMILAN Danang Beach Hotel:

GeneralManager

Deputydirector

MarketingDepart-ment

Human ResourceDepart-ment

HousekeepingDepartment

EngineerDepart-ment

Director: A director is the person who manages and supervises all

business activities and people as well as cooperative activities of theenterprise

Deputy director: The Deputy Director is also a senior personnel position

in the executive apparatus, handling and deciding on behalf of theDirector when the Director is absent

Front Office Depart-ment: The general role of the front office is to

receive guests when they arrive at the hotel for check-in and check-outprocedures In addition, the hotel's telephone operators and guestcommunication functions are located in the Front-office

Food Department: This department provides food and beverage services

to hotel guests Includes 3 other divisions: Bar Department, StoveDepartment, Restaurant Department

Security Department: The security department is tasked with preventing

and dealing with potential and existing threats to guests, staff andproperty of the entire hotel

Housekeeping Department: The main work that the housekeeping

department undertakes is cleaning, laundry, arranging furniture in theroom neatly and neatly

Engineer Depart-ment: Responsible for all technical issues,

maintenance of electrical equipment, water, carpentry, sound and light, Planning procurement, forecasting, maintenance to prevent risks

Human Resource Department: The role of the hotel human resources

department is to recruit, train, evaluate, organize labor and wages Helpthe hotel operate stably, efficiently, ensure revenue and profit

Marketing Depart-ment: The specific role is to bring accommodation

and other services to the market through sound marketing activities andsales strategies

1.1.2 Facilities

The building consists of 22 floors with elaborate, sophisticated and uniquedesign, modern and first-class facilities for tourists on business or leisure whencoming to Da Nang MAXIMILAN Danang Beach Hotel with a capacity of 128bedrooms divided into 5 main types of rooms serving different needs of customersincluding:

Premier Deluxe (oblique sea view):

- 1 double bed 2m x 2m or 2 single beds 1.2m x 2m

- Area: 27 m2

- View: Oblique ocean view

- Room for 2 people

Beachfront Premier Deluxe:

- 1 double bed 2m x 2m or 2 single beds 1.2m x 2m

Pent-House Beachfront Diamond

(high-class apartment facing the

sea):

- Room size is about 69 m2

- There is 01 living room

- View: Ocean

- 2 double beds

In addition, every room is fully equipped with the most modern andcomfortable equipment such as air conditioning, hot and cold system, telephone,cable TV, minibar, free wifi, safe,… Drinking water upon check-in, fresh fruit inthe room, free coffee, tea in the room, free buffet breakfast are services that will beserved by the hotel when guests check in In addition, the hotel also has otherservices such as restaurant, sky bar, gym, spa,

1.2 Reception Department Of Maximilan Beach Danang Hotel Company 1.2.1 Introduction:

A receptionist work at front desk department must be have some qualitications: :

- Being proficient in foreign languages, especially English, in addition, can be fluent

in Korean, Chinese, Japanese is an advantage

- Having experience and expertise in the same field of hotels and resorts

- Having a sense of responsibility and discipline

- Being honesty, agility, vivacity, fun

- Being able to observe, listens and understands best the requirements or questions

of customers

1.2.2 Requirements And Benefits

* Requirements

- Performing check-in and check-out procedures for guests

- Introducing and consulting services for customers

- Receiving and answerring all other incoming calls

- Serving guests during their stay

- Updating guest information on Reception software

- Declaring the stay for guests on the accommodation software

- Other jobs related to the front desk department

* Benefits

- Good salary and benefits of the company

- Days off during the week, vacation, compensatory leave

- Opportunities to work and train in a professional environment

- Promotion opportunities at work

- Professional working environment

- Health insurance, social insurance and unemployment insurance according to stateregulations

PART 2 DESCRIPTION ABOUT STUDENT’S INTERNSHIP: 2.1 General Task Description:

I spent 5 weeks on traniing in the MAXIMILAN Danang Beach Hotel Company I went to the comany 3 days a week My working timetable is dependent on the working schedule of the company

Office Time: - In the morning: from 7:30 a.m to 11:30 a.m

- In the afternoon: from 1:30 p.m to 5:30 p.m

I would report my internship as follows:

I spent 5 weeks on traning in the MAXIMILAN Danang Beach Hotel Company

2.2 Weekly Tasks:

I went to MAXIMILAN Danang Beach Hotel Company 3 days per week

- Tuesday 07/02/2023: Morning: from 7:30 a.m to 11:30 a.m

- Thursday 09/02/2023: Morning: from 7:30 a.m to 11:30 a.m

- Saturday 11/02/2023: Morning: from 7:30 a.m to 11:30 a.m

DATES TASKS RESULTS

Tuesday

02/07/2023

- Getting acquainted with the ladies

shift staff and work instructions

- Being introduced to the front office,

general information of the hotel

- Observing shift handover among

Thursday

02/09/2023

- Being assigned to stand and open the

door

- Supporting customers to take pictures

- Supporting the sisters during the

- Knowing how to answer customer greeting phones, emails and company software

- Knowing how to use work

check-in process and guests check in

- Being instructed on how to use the

printer at the front desk to make a photo

of your ID guests, instructions to

update information and check-in

individual and group guests on the

- Communicating with guests

- Holding the room card for the guest

- Inviting guests to have a welcome

drink while waiting check-in

- Reading and memorizing some

company rules, information related to

work and company

- Being introduced to the hotel's

information about the types of rooms,

quantity, and services of the hotel

- Acquaintancing with customer requirements

- Understanding the company's regulations and work

- Knowing communication skills with customers, and support their requests

I was assigned to the position of the company's receptionist when I was accepted into the MAXIMILAN Danang Beach Hotel During the first week of the internship, I got to know everyone in the company as well as the work I did while working at the company I learned a lot of coping skills as well as how to deal with situations at work During my internship at MAXIMILAN Danang Beach Hotel, I was acquainted with many new things such as the fact that I always have to listen and respond to customers' requests, always smiling and happy when

communicating In addition, I also learned how to communicate so that customers feel satisfied when consulting over the phone I found it very interesting to learn about new software references for the company's front desk work I had many

opportunities to practice the English skills that I learned in university and acquire new skills to help me improve.

I went to MAXIMILAN Danang Beach Hotel Company 3 days per week

- Tuesday 14/02/2023: Morning: from 7:30 a.m to 11:30 a.m

- Thursday 16/02/2023: Morning: from 7:30 a.m to 11:30 a.m

- Saturday 18/02/2023: Morning: from 7:30 a.m to 11:30 a.m

DATES TASKS RESULTS

Tuesday

02/14/2023

- Assisting guests to the front desk to

check-in to use the hotel's services

- Supporting to receive guest's room

card, stow luggage of guests when

guests check-out and invite guests sit

and wait

- Getting instructions on how to take

and mix welcome drink

- Knowing the knowledge andskills required and thepreparation activities of areceptionist before starting ashift, during work and afterwork

- Knowing communicationskills with customers, andsupport their requests

Thursday

02/16/2023

- Standing and opening the door-

Welcome guests

- Checking whether the refrigerator still

has a welcome drink and check if there

is a glass in the refrigerator to pour the

welcome

- Supporting the sisters during the

check-in process and guests check in

- Supporting to update guest

information to check-in software

-Welcoming the new group of guests,

assisting guests with check-in

- Knowing communicationskills with customers, andsupport their requests

- Understanding the work ofthe front office, improve jobskills

02/18/2023

- Receiving notifications about rooms

with special requests from guests who

come to check in today

- Learning the rules and policies of

company

- Reading documents about services of

the company

- Supporting to print Registration Card

and make Cover Key for tomorrow

guests come to check in

- Having many opportunities

to be exposed to situationsthereby improving the ability

Week 3: From February 20 th 2023 to February 26 th 2023.

I went to MAXIMILAN Danang Beach Hotel Company 3 days per week

- Tuesday 21/02/2023: Morning: from 7:30 a.m to 11:30 a.m

- Thursday 23/02/2023: Morning: from 7:30 a.m to 11:30 a.m

- Saturday 25/02/2023: Morning: from 7:30 a.m to 11:30 a.m

DATES TASKS RESULTS

Tuesday

02/21/2023

- Assisting staff during check-out and

guests check in

- Advising guests about restaurants near

the hotel

- Translating customer emails

- Supportting to enter information and

check-in guests arriving check in on

software

- Improving communicationand problem-solving skills

information as well ascompleting the text translationskills during the workingprocess

Thursday

02/23/2023

- Checking the information of

international customers coming to

check in today

- Checking and replying to emails of

international customers

- Communicating with customers

during check-in and check-out

- Translating customer notices and

emails

- More contacting withcustomers and graduallygetting used to the work

- Knowing how to respond tointernational customer emails

Saturday

02/25/2023

- Observing the staff calling to ask the

customer about the expected date what

time tomorrow will come to check in

and practice with other customers

- Supporting guests to declare how to

stay for international customers staying

for many days

- Introducing and assisting customers to

find out about the hotel's services

- Reading product reports and

advertisements

- Knowing many lessons foryourself in the process ofworking

- Exchanging and contactingwith many internationalcustomers, many Englishdocuments from which toimprove their English skills

By the third week, I was used to answering customers by phone and email.Not only that, I received a lot of translation-related work such as translatingcustomer notices and emails, reading product reports and advertisements Besides, Iwas supported by my colleagues when facing difficulties and I had become moreprofessional doing this job Therefore, when working as well as interacting withcustomers, I had more confidence than before knowing how to use more specializedterms to improve work efficiency This week, most of the work was not really hardfor me anymore, so I had become more mature and professional than 2 weeks ago.

Week 4: From February 27 th 2023 to March 5 th 2023.

I went to MAXIMILAN Danang Beach Hotel Company 3 days per week

- Tuesday 28/02/2023: Morning: from 7:30 a.m to 11:30 a.m

- Thursday 02/03/2023: Morning: from 7:30 a.m to 11:30 a.m

- Saturday 04/03/2023: Morning: from 7:30 a.m to 11:30 a.m

DATES TASKS RESULTS

Tuesday

02/28/2023

- Greeting customers, calling and

answering telephone

- Translating invoices of foreign

partners from English to Vietnamese

and vice versa

- Reconfirming with international

guests the services they have used

during their stay at the hotel

- Knowing how to translatecustomer information

- Being confident communicatewith international customers

- Translating documents related to

customers and make reports to the