internship report xuan dung import export trading co ltd maximilan beach danang hotel company

SUPERVISOR’S COMMENTS………18ACKNOWLEDGEMENTDear all lecturers of Department of English, Duy Tan University.Dear Board of Directors and all employees of MAXIMILAN Danang Beach Hotel Company

FACULTY OF ENGLISH

DUY TAN UNIVERSITY

INTERNSHIP REPORT

Supervisor : Nguyễn Quỳnh Chi, M.A Student: Dương Thị Yến Nhi Class: 25.NAB9

Code: 25203116589 Course : 2019 - 2023

DA NANG – March 2023

INTERNSHIP REPORT

Student’s name: Dương Thị Yến Nhi

Date of birth: September 17 , 2001th

Department : Faculty of English

Internship Site : Xuan Dung Import-Export Trading Co.,

Ltd - Maximilan Beach Danang Hotel Company

Internship Period: From February 6th ,2023to March 12 , 2023th

SUPERVISOR: NGUYỄN QUỲNH CHI, M.A.

DA NANG, March 2023

PART 1 GENERAL INFORMATION OF THE INTERNSHIP SITE 1

1.1 ANOVERVIEWOF MAXIMILANBEACHDANANGHOTEL COMPANY 1

1.1.1 Introduction 1

1.1.2 FACILITIES 3

1.2 Reception department of maximilan beach danang hotel company 5

1.2.1 Introduction: 5

1.2.2 Requirements and benefits 6

PART 2 DESCRIPTION ABOUT STUDENT’S INTERNSHIP: 7

2.1 General task description: 7

2.2 Weekly tasks: 7

PART 3: PERSONAL EXPERIENCE FROM INTERNSHIP 15

3.1 Advantages and disadvantages of the internship 15

3.1.1 Advantages 15

3.1.2 Disadvantages 16

3.2 Personal experience gained from the internship 16

PART 4 FURTHER SUGGESTIONS FOR THE INTERNSHIP SITE AND UNIVERSITY 17

4.1 Suggestions for maximilan beach danang hotel company 17

4.2 Suggestions for duy tan university 17

SUPERVISOR’S COMMENTS………18ACKNOWLEDGEMENT

Dear all lecturers of Department of English, Duy Tan University.

Dear Board of Directors and all employees of MAXIMILAN Danang Beach Hotel Company in Da Nang.

First of all, I would like to express my sincerest thanks to Duy Tan University and the Faculty of English for organizing and creating good conditions for me to study and practice In particular, I would like to express my deepest gratitude to Ms Nguyen Quynh Chi - My instructor, who taught and supported me to successfully complete the report

Secondly, I would also like to thank the deputy director and all staff of MAXIMILAN Danang Beach Hotel Company for helping me successfully complete my internship During the internship period, I received many good conditions and a lot of help from everyone so that I could complete the internship smoothly and accumulate a lot of valuable experience in the profession The working environment in the hotel is really good and a worthwhile environment to work in.

Finally, I would like to take this opportunity to thank my family and friends for their support, encouragement, and experience that will serve as the foundation for me and my future work.

As a student in the process of learning and training, this report will certainly have shortcomings I look forward to receiving suggestions from teachers so that I can successfully complete the assigned tasks.

Yours sincerely,

Duong Thi Yen Nhi

PART 1 GENERAL INFORMATION OF THE INTERNSHIP SITE1.1 An Overview Of Maximilan Beach Danang Hotel Company

- Hotel name: Maximilan Beach Danang Hotel Company - Officially invested and operated from September 1, 2019 - Trading name: Xuan Dung Import-Export Trading Co., Ltd - Director: Vo Van Liem

- Address: 222 Vo Nguyen Giap, Son Tra District, Da Nang City - Phone number: (+84) 2363 798 799

- Website: http://www.maximilan.com.vn/ Facebook https://www.facebook.com/maximilan

1.1.1 Introduction

MAXIMILAN Danang Beach Hotel, one of the hotels with facilities and services equivalent to 5 stars is located in a prime location on Da Nang beach, on the billion-dollar road Vo Nguyen Giap, a 22-storey building built elaborate, sophisticated

and unique design, perfect to every detail with modern and first-class facilities for tourists on business or leisure when coming to Da Nang The hotel is invested in every smallest detail from the common area to the accommodation area In addition to a modern bedroom system, the hotel is also equipped with many other services, a conference room area with a capacity of more than 200 guests that can organize many types of meetings & parties according to professional models, infinity pool Modern 22nd floor, restaurant system, cafe, bar, massage, beauty, relaxation MAXIMILAN Hotel promises to bring guests the most unforgettable experiences.

Organizational chart of MAXIMILAN Danang Beach Hotel:

Director: A director is the person who manages and supervises all

business activities and people as well as cooperative activities of the enterprise

Deputy director: The Deputy Director is also a senior personnel position

in the executive apparatus, handling and deciding on behalf of the Director when the Director is absent.

Front Office Depart-ment: The general role of the front office is to

receive guests when they arrive at the hotel for check-in and check-out procedures In addition, the hotel's telephone operators and guest communication functions are located in the Front-office.

Food Department: This department provides food and beverage services

to hotel guests Includes 3 other divisions: Bar Department, Stove Department, Restaurant Department.

Security Department: The security department is tasked with preventing

and dealing with potential and existing threats to guests, staff and property of the entire hotel.

Housekeeping Department: The main work that the housekeeping

department undertakes is cleaning, laundry, arranging furniture in the room neatly and neatly.

Engineer Depart-ment: Responsible for all technical issues,

maintenance of electrical equipment, water, carpentry, sound and light, Planning procurement, forecasting, maintenance to prevent risks

Human Resource Department: The role of the hotel human resources

department is to recruit, train, evaluate, organize labor and wages Help the hotel operate stably, efficiently, ensure revenue and profit.

Marketing Depart-ment: The specific role is to bring accommodation

and other services to the market through sound marketing activities and sales strategies.

1.1.2 Facilities

The building consists of 22 floors with elaborate, sophisticated and unique design, modern and first-class facilities for tourists on business or leisure when coming to Da Nang MAXIMILAN Danang Beach Hotel with a capacity of 128 bedrooms divided into 5 main types of rooms serving different needs of customers including:

Premier Deluxe (oblique sea view):

- 1 double bed 2m x 2m or 2 single beds 1.2m x 2m.

- Area: 27 m2.

- View: Oblique ocean view - Room for 2 people.

Beachfront Premier Deluxe:

- 1 double bed 2m x 2m or 2 single beds

- 2 bedrooms with 1 double bed and 2 single beds or 1 bedroom with 4 single beds.

Pent-House Beachfront Diamond(high-class apartment facing thesea):

- Room size is about 69 m2 - There is 01 living room - View: Ocean - 2 double beds.

In addition, every room is fully equipped with the most modern and comfortable equipment such as air conditioning, hot and cold system, telephone, cable TV, minibar, free wifi, safe,… Drinking water upon check-in, fresh fruit in the room, free coffee, tea in the room, free buffet breakfast are services that will be served by the hotel when guests check in In addition, the hotel also has other services such as restaurant, sky bar, gym, spa,

1.2 Reception Department Of Maximilan Beach Danang Hotel Company1.2.1 Introduction:

A receptionist work at front desk department must be have some qualitications: : - Being proficient in foreign languages, especially English, in addition, can be fluent in Korean, Chinese, Japanese is an advantage.

- Having experience and expertise in the same field of hotels and resorts - Having a sense of responsibility and discipline.

- Being honesty, agility, vivacity, fun.

- Being able to observe, listens and understands best the requirements or questions of customers

1.2.2 Requirements And Benefits* Requirements

- Performing check-in and check-out procedures for guests - Introducing and consulting services for customers - Receiving and answerring all other incoming calls - Serving guests during their stay

- Updating guest information on Reception software - Declaring the stay for guests on the accommodation software - Other jobs related to the front desk department.

* Benefits

- Good salary and benefits of the company

- Days off during the week, vacation, compensatory leave - Opportunities to work and train in a professional environment - Promotion opportunities at work.

- Professional working environment.

- Health insurance, social insurance and unemployment insurance according to state regulations

PART 2 DESCRIPTION ABOUT STUDENT’S INTERNSHIP:2.1 General Task Description:

I spent 5 weeks on traniing in the MAXIMILAN Danang Beach Hotel Company I went to the comany 3 days a week My working timetable is dependent on the working schedule of the company.

Office Time: - In the morning: from 7:30 a.m to 11:30 a.m - In the afternoon: from 1:30 p.m to 5:30 p.m I would report my internship as follows:

I spent 5 weeks on traning in the MAXIMILAN Danang Beach Hotel Company.

2.2 Weekly Tasks:

I went to MAXIMILAN Danang Beach Hotel Company 3 days per week - Tuesday 07/02/2023: Morning: from 7:30 a.m to 11:30 a.m.

- Thursday 09/02/2023: Morning: from 7:30 a.m to 11:30 a.m - Saturday 11/02/2023: Morning: from 7:30 a.m to 11:30 a.m.

Tuesday 02/07/2023

- Getting acquainted with the ladies shift staff and work instructions - Being introduced to the front office, general information of the hotel - Observing shift handover among employees

- Getting general company information.

- Getting to know people as well as work in the company - Being equip with basic knowledge about my work in

- Supporting customers to take pictures - Supporting the sisters during the

- Knowing how to answer customer greeting phones, emails and company software - Knowing how to use work

check-in process and guests check in - Being instructed on how to use the printer at the front desk to make a photo of your ID guests, instructions to update information and check-in individual and group guests on the

- Communicating with guests - Holding the room card for the guest - Inviting guests to have a welcome drink while waiting check-in - Reading and memorizing some company rules, information related to work and company.

- Being introduced to the hotel's information about the types of rooms, quantity, and services of the hotel skills with customers, and support their requests

I was assigned to the position of the company's receptionist when I was accepted into the MAXIMILAN Danang Beach Hotel During the first week of the internship, I got to know everyone in the company as well as the work I did while working at the company I learned a lot of coping skills as well as how to deal with situations at work During my internship at MAXIMILAN Danang Beach Hotel, I was acquainted with many new things such as the fact that I always have to listen and respond to customers' requests, always smiling and happy when

communicating In addition, I also learned how to communicate so that customers feel satisfied when consulting over the phone I found it very interesting to learn about new software references for the company's front desk work I had many

opportunities to practice the English skills that I learned in university and acquire new skills to help me improve.

I went to MAXIMILAN Danang Beach Hotel Company 3 days per week - Tuesday 14/02/2023: Morning: from 7:30 a.m to 11:30 a.m.

- Thursday 16/02/2023: Morning: from 7:30 a.m to 11:30 a.m - Saturday 18/02/2023: Morning: from 7:30 a.m to 11:30 a.m.

Tuesday 02/14/2023

- Assisting guests to the front desk to check-in to use the hotel's services - Supporting to receive guest's room card, stow luggage of guests when guests check-out and invite guests sit and wait.

- Getting instructions on how to take and mix welcome drink.

- Knowing the knowledge and skills required and the preparation activities of a receptionist before starting a shift, during work and after work.

- Knowing communication skills with customers, and support their requests

Thursday 02/16/2023

- Standing and opening the door- Welcome guests.

- Checking whether the refrigerator still has a welcome drink and check if there is a glass in the refrigerator to pour the welcome.

- Supporting the sisters during the check-in process and guests check in - Supporting to update guest information to check-in software -Welcoming the new group of guests, assisting guests with check-in.

- Knowing communication skills with customers, and support their requests - Understanding the work of the front office, improve job skills.

Saturday 02/18/2023

- Receiving notifications about rooms with special requests from guests who come to check in today

- Learning the rules and policies of company.

- Reading documents about services of the company.

- Supporting to print Registration Card and make Cover Key for tomorrow guests come to check in.

- Having many opportunities to be exposed to situations thereby improving the ability to handle situations.

- Having a lot of lessons and experiences for yourself.

During my second working week at MAXIMILAN Danang Beach Hotel, I was assigned to do some more important tasks than last week such as: receiving and processing customer requests, entering documents and customer information when booking hotel services, communicating with customers, especially foreigning customers I was grateful that I have been in contact with customers more and understand their needs and desires So I felt better working here, I met more colleagues and had more relationships with them In particular, I can improve myself more as well as hone skills that I was not good at.

Week 3: From February 20th 2023to February 26th 2023.

I went to MAXIMILAN Danang Beach Hotel Company 3 days per week - Tuesday 21/02/2023: Morning: from 7:30 a.m to 11:30 a.m.

- Thursday 23/02/2023: Morning: from 7:30 a.m to 11:30 a.m - Saturday 25/02/2023: Morning: from 7:30 a.m to 11:30 a.m.

Tuesday 02/21/2023

- Assisting staff during check-out and guests check in.

- Advising guests about restaurants near the hotel.

- Translating customer emails - Supportting to enter information and check-in guests arriving check in on software

- Improving communication and problem-solving skills

information as well as completing the text translation skills during the working process.

Thursday 02/23/2023

- Checking the information of international customers coming to check in today.

- Checking and replying to emails of international customers.

- Communicating with customers during check-in and check-out - Translating customer notices and emails.

- More contacting with customers and gradually getting used to the work - Knowing how to respond to international customer emails.

Saturday 02/25/2023

- Observing the staff calling to ask the customer about the expected date what time tomorrow will come to check in and practice with other customers - Supporting guests to declare how to stay for international customers staying for many days.

- Introducing and assisting customers to find out about the hotel's services - Reading product reports and advertisements.

- Knowing many lessons for yourself in the process of working.

- Exchanging and contacting with many international customers, many English documents from which to improve their English skills