internship report phong lan development and services trading company limited

The reasons for choosing the place for internshipAfter studying at Hanoi University of Business and Technology, with theassignment and permission of the University, I searched for compan

HANOI UNIVERSITY OF BUSINESS AND TECHNOLOGY

ENGLISH MAJOR DEPARTMENT

INTERNSHIP REPORT

Name: DUONG HAI VI

Student’s ID number: 19174070

Class: GD24.01

Name of job supervisor: Ms Nguyen Thi Bau

Name of company for internship: Phong Lan Development and Services Trading Company Limited

Address: 4th floor, no 32, alley 1, lane 178, Thai Ha street, Trung Liet ward, Dong Da district, Hanoi city, Vietnam.

HA NOI, 2023

HANOI UNIVERSITY OF BUSINESS AND TECHNOLOGY

ENGLISH MAJOR DEPARTMENT

INTERNSHIP REPORT

Name: DUONG HAI VI

Student’s ID number: 19174070

Class: GD24.01

Name of job supervisor: Ms Nguyen Thi Bau

Name of company for internship: Phong Lan Development and Services Trading Company Limited

Address: 4th floor, no 32, alley 1, lane 178, Thai Ha street, Trung Liet ward, Dong Da district, Hanoi city, Vietnam.

HA NOI, 2023

TABLE OF CONTENTS

ACKNOWLEDGEMENT 1

INTERNSHIP REPORT 2

I General introduction 2

1.The reasons for choosing the place for internship 2

2 General introduction of the company 3

2.1 Company’s profile 3

2.2 Business areas of the company……… 3

3 Work assignments 5

4 Daily working timetable 5

II Personal experiences 8

1 Useful knowledge, skills and attitude learned at the university 9

2 Useful knowledge, skills and attitude gained during the internship 9

III Future knowledge, skills and attitudes acquired 8

1 Knowledge acquired 8

2 Skills acquired 8

3 Attitudes acquired 8

IV CONCLUSION 10

I would like to express my deepest appreciation to all those who provided

me with the possibility to complete this report A special gratitude I give to my supervisor Ms Nguyen Thi Bau whose contribution in stimulating suggestions,

and encouragement, helped me to coordinate my field study, especially in writing this report

Furthermore, I would also like to acknowledge with much appreciation the crucial role of the staff of Phong Lan Development and Services Trading Company Limited who gave the permission to use all required equipment and the necessary materials to complete the tasks A special thank goes to my classmates, who helped me to assemble the parts and gave suggestions about the tasks Finally, many thanks go to the head of the Sale Department especially Mr Nguyen Tien Phong (President) who guides me in achieving the goal I have to appreciate the guidance given by other supervisors as well as the panels thanks

to their comments and advice

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INTERNSHIP REPORT

I General introduction

1 The reasons for choosing the place for internship

After studying at Hanoi University of Business and Technology, with the assignment and permission of the University, I searched for companies for internship with the desire to be completed and applied to actually the learned knowledge

After finding out, I know that Phong Lan Development and Services Trading Company Limited is operating in the field of wholesale of other machinery, equipment, and spare parts The company is the first choice of customers for wholesale office machinery, equipment, and spare parts: copiers, projectors, projectors, paper shredders, fax machines, etc Because of its full and diversity in the field of machinery and equipment, as well as services to meet all customer requirements, always expanding product categories according to trends The company also has policies to find talents, highly qualified and skilled employees The company also constantly retrains the contingent of employees to improve the quality of the workforce both professionally as well as the sense, responsibility and sense of discipline Constantly improve business operations in the areas in which the company is operating in order to maximize profits to bring stable revenue for businesses

I feel interested in the business and orientation that the company pursues,

as well as feel that Phong Lan Development and Services Trading Company Limited is a suitable company for me to apply the knowledge I have learned I also hope that, thanks to the policies to attract talents, highly qualified and skilled employees of the company, I may have the opportunity to find employment after my internship

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2 General introduction of the company

2.1 Company’s profile

Phong Lan Development and Services Trading Company Limited was established on 07/12/2016, with head office located at 4th floor, no 32, alley 1, lane 178, Thai Ha Street, Trung Liet ward, Dong Da district, Hanoi city, Vietnam

Tax code: 0107656482

Legal representative: Nguyen Tien Phong

License date: December 7th, 2016

Operation type: non-state enterprises

iness areas of the company

holesale of electrical machinery, equipment, electrical materials (generators, electric motors, wires, and other equipment used in electrical circuits) Wholesale of office machinery, equipment, and spare parts (except computers) and peripheral equipment): Wholesale of office machinery, equipment and spare parts: copiers, paper shredders, projectors, fax machines, etc

1811 Printing

1812 Printing-related services

2410 Producing iron, steel, cast iron

2592 Mechanical processing; metal treatment and coating

3312 Repair of machinery and equipment

3313 Repair of electronic and optical equipment

3314 Repair of electrical equipment

4321 Electrical installation

4322 Installation of water supply, drainage, heating, and air

conditioning systems

4329 Installation of other construction systems

4632 wholesale of food

4633 Beverage wholesale

4634 Manufacture of office machinery and equipment (except

Wholesale of tobacco and pipe tobacco products

4641 Wholesale of fabrics, ready-made goods, shoes

4649 Wholesale of other household goods

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4651 Wholesale of computers, peripherals and software

4652 Wholesale of electronic and telecommunications equipment and

components

4659 Wholesale of other machinery, equipment and spare parts

4663 Wholesale of other installation materials and equipment in

construction

4722 Retail sale of food in specialized stores

4723 Retail sale of beverages in specialized stores

4724 Retail sale of tobacco and pipe tobacco products in specialized

stores

4741 Retail sale of computers, peripheral equipment, software and

telecommunications equipment in specialized stores

4742 Retail sale of audio-visual equipment in specialized stores

4751 Retail sale of fabrics, wool, yarn, sewing thread and other textiles

in specialized stores

4752 Retail sale of hardware, paint, glass and other construction

equipment in specialized stores

4753 Retail sale of carpets, mattresses, blankets, drapes, curtains, wall

and floor coverings in specialized stores

4759

Retail sale of electrical household appliances, beds, wardrobes, tables, chairs and similar furniture, lamps and luminaires, and other household goods n.e.c in specialized stores

4761 Retail sale of books, newspapers, magazines and stationery in

specialized stores

4771 Retail sale of garments, footwear, leather and imitation leather

goods in specialized stores

4772 Retail sale of drugs, medical supplies, cosmetics and hygiene

articles in specialized stores

4773 Other retail sale of new goods in specialized stores

5820 Software publishing

7310 Advertisement

7730 Leasing of machinery, equipment and other tangible goods

8219 Photo, document preparation and other special office support

activities

8230 Trade promotion and introduction organization

8229 Remaining other business support services n.e.c

9511 Repair of computers and peripherals

9512 Repair of communication equipment

9521 Repair of home electronic audio-visual equipment

3 Work assignments

Internship position: Sale staff

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Tasks assigned

1

(1/2-4/2/2023) Find and choose the company to have an internship.

2

(6/1-11/1/2023

Greet the people in the company

Find out information of the company and all the products

as well as services that the company is trading, do some office jobs and learn to work with group, as well as make

a weekly report

3

(13/1-18/1/2023)

Start to find new customers through many media channels and relatives, advertising

4

(20/1-25/1/2023)

Sign the contract with new customers and write report

4 Daily working timetable

Week 1 (1/2/2023-4/2/2023)

Wednesday

to Saturday

- Start to find a company to work for

which is suitable with my

knowledge

- Choose company to have an internship Week 2 (6/1/2023-11/1/2023)

Monday

- Greeting and acquainted with

people in the company

- Find the working procedures

in each department and the whole

company

relationship with everybody and know their tasks as well as

procedures

Tuesday

- Find and learn more detail about

products’ feature and their types

and the codes in wholesaling

- Know more detail about the products Know about the

Wednesday - Learn soft skills in

communicating and negotiating

- Have better soft skills

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with customers.

- Learn to work with team

work

- Join leader’s training for the new comer

Thursday

- learn how to sell products and

have best profits, for example:

negotiating, looking at their terms

- know how to calculate prices and some tips when negotiating with customers

Friday - Learn to create a contract

- Do some office works

- Know how to create a new contract

Saturday - Join the company’s meeting

- Create good relationship with staffs

in company

people in the company make presentation Week 3 (13/1/2023-18/1/2023)

Monday

- Start to find new customers

by contacting friends and relatives

and through media channel such as:

Facebook, advertising…

- Send quoting for them and turn

order for other departments

- Find 12 potential customers

Tuesday - Send quoting for 6 customers and

turn order for other departments

- 5 customers reply by email and phones

Wednesday - Send quoting for 5 customers and

turn order for other departments

- 5 customers reply by email and phones

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Thursday - Send quoting for 7 customers and

turn order for other departments

- 4 customers reply by email and phones

Friday - Write the weekly report and do

some office works

- learn how to make a daily report and weekly report

Saturday

- Have a meeting with team

leader

- Join the team’s party

- know about my weaknesses and how

to improve efficiency Week 4 (20/1/2023-26/1/2023)

Monday

- Continue finding customers

- Sign readymade copiers, paper

shredders contracts with 3

customers by mail and going

outside

- Sign 2 contracts

Tuesday

- Continue finding customers

- Send quoting for them and turn

order for other departments

- 2 customers reply by email and phones

Wednesday

- Send quoting for 3 customers and

turn order for other departments

- Continue finding customers

- 3 customers reply by email and phones

Thursday

- Sign 5 contracts with 5 English

centers about copiers, projectors by

email

- Sign 5 contracts

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- Write the weekly report

- Attend meeting with Marketing

Department

weaknesses and how

to improve

Saturday - Join company’ training staffs

negotiation skills and how to persuade customers

III Future knowledge, skills and attitudes acquired

1 Knowledge acquired

The internship period is not long enough for a final-term student to become accustomed to working in an office, but it is an important step for me to gain experience for my graduation and future career

When I did an internship at the Company I leaned the products in detail and how to calculate the price, electricity transmission…

2 Skills acquired

When I did an internship at the Company I have learned some precious skills as below: teamwork, computer skills, and real knowledge about products, sales skills, communication skills, self-introduction skills, price negotiation skills, presentation skills, persuasion skills, and contract /deal finalization

3 Attitudes acquired

Internship time has brought me a lot of good experience at work Now, I have a better idea of how to solve a problem, how to work in a team and take advantage of contributive solutions However, I find out that I still need to improve my English, my speaking skills, and my gestures to make me more professional and effective in work

II Personal experiences

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1 Useful knowledge, skills and attitude learned at the university

While having internship in Phong Lan Development and Services Trading Company Limited, I had a great chance to practice business English as well as other professional skills that I have been studying for four years at Hanoi university of Business and Technology In my opinion, I highly appreciate some compulsory subjects By the knowledge and skills, I have learned for the past more three years, it seems quite easy for me to write emails, translate documents, advise customers, etc With my excellent performance in the language aspects, the leader, and employees at Phong Lan Development and Services Trading Company Limited highly appreciate the quality of training of Hanoi University of Business and Technology

2 Useful knowledge, skills and attitude gained during the internship

The internship provides a good period for the last-year students like me to take the very first step into the working world where all of their theoretical knowledge can be put into practice By experiencing in a real working environment, I have accumulated a lot of not only lessons but skills; not only useful knowledge but also the respective experience such as:

- Acquiring, improving, and enhancing the skills of the profession, communication, office, teamwork, and negotiation

- Learning the way to adapt to new work, new working style, and new working environment so that become more matured and confident to get the job done

- Recognizing the importance of building up good relationships with colleagues, between a boss and employees, between employees and customers in order to attract and retain highly performed employees and potential customers

- Accumulating the necessary skills in dealing with unexpected problems

on my own

IV CONCLUSION

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During my time working in Phong Lan Development and Services Trading Company Limited, I have realized that there are some differences between the lesson and the reality

Furthermore, the staff should always improve and enhance their communication skills and competence so that they can meet all the customers’ demands For example, in case of both using and after using company’s product, there are some fastidious customers, and if I don’t seize the customer psychology according to the situation I used the wrong speaking way, she would be angry or unsatisfied then she would complain about our services to my manager immediately It means that you always need to widen your knowledge, improve your skills, and language competence Therefore, it is necessary for any student to accumulate soft skills from a variety of sources apart from printed books, especially the Internet; it is extremely convenient for them to collect information on any subject Social networks and forums can also be used as very effective tools for exchanging and sharing information and experience

Besides, students should learn from observation from the people around them Additionally, students can consult their professors or even their relatives, friends, or acquaintances on specific issues Moreover, instead of waiting until the compulsory internship to experience a real working environment, students can find a part-time job from the first of the second year at university

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